# Page 17 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is athenaOne the right Patient Portal solution for you? Explore 910 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (910) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 17 - Reviews of athenaOne ## Showing most helpful reviews Showing 401-425 of 910 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HS Howard S. MD Hospital & Health Care Used the software for: 2+ years ### "declining satisfaction " July 19, 2016 3.0 Streamline is a BIG step backwards. EMR is now VERY slow- even with new computers, fast router and good upload/download speed with COX. Despite multiple requests, pediatric growth curves are still poor. Seems like all new updates are about looks and not functionality. Wish they would let doctors be doctors... Pros still probably the best of what is out there Cons see above Review Source BL Beth L. Billing Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Billing Coordinator" July 19, 2016 3.0 From a billing perspective, I would not recommend this system. I do not like the billing set up in this system. The billing dept. at Athena does not seem to be very educated with billing/payment guidelines. I repeatedly find errors made by Athena billing dept. that is too numerous to even call and report to Athena, I just fix it on my end. This system has created extra work for the billing department instead of eliminating work for our billing department. I would not recommend this system to any office. The only good thing I can say about this system is that the customer support is helpful, but sometimes there is a long wait to speak with anyone in this department . Pros Nothing Cons The software that checks insurance eligibility is not always correct. Review Source LS Lauren S. Scheduler Medical Practice Used the software for: 6-12 months ### "Function" February 14, 2017 3.0 Easy to schedule - I do not like the "view appointments" section. It seems that Athena "updated" the appearance but I liked the old "view appointments" section better. I also find that I have to "click" a lot when navigating through patient charts ... I wish more information was available on the main pages. Pros Easy to navigate - self-explanatory - user friendly Cons Wish more information was available on the main pages - When scheduling appointments ... I wish we could see the appointment slots that are open ... instead of scrolling through numerous days looking for open slots. The view appointments should automatically show "details" instead of having to click to view it Review Source LC Lisa C. phlebotomist Hospital & Health Care Used the software for: Less than 6 months ### "Athena review" July 18, 2023 5.0 I am glad we have this product to help with patient access. Pros Being able to access patient information/charts if provider is unavailable or after hours is necessary Cons A little difficult to learn and navigate for new users. Review Source GP Gayaneh P. Marketing coordinator Medical Practice Used the software for: 2+ years ### "Our Athena Experience" February 14, 2017 5.0 We did not choose Athena lightly. We spent many long, long hours researching and we are so glad that we did finally decide on this product. It has revolutionized our office procedures. The switch was not painful and the customer support has been top notch. From checking for insurance eligibility to checking in to billing, Athena has become a pillar in our business. Review Source BD Beth D. Billing/Coding Manager Hospital & Health Care Used the software for: 1-2 years ### "Athena service" July 19, 2016 4.0 Overall Athena is very user friendly and I have no issue with the software. I use this software everyday and am very happy with it overall. Pros I love the ease of tracking everything from the AR to credit cards on file. Love the reporting options. Cons My least favorite aspect is the unpostables. There is no real information available about them and I feel like for the most part it is a dumping ground for payments. Too hard to verify they are truly resolved issues. Review Source SY Sherita Y. Front desk receptionist Medical Practice Used the software for: 1-2 years ### "ATHENA ONE" March 25, 2024 5.0 Pros I like the easy use of the system and learning modules. Cons I dont like that my manager has to call to update the system with any new forms Review Source KW Kara W. Physician/owner Used the software for: 1-2 years ### "The sales completely misrepresent their product." November 3, 2017 2.0 Pros The EMR help create a note efficiently with templates and macros. Refilling prescriptions is easy, after figuring out what to refill. Cons The RCM/PM is terrible! I'm paying them a fortune and they are doing nothing. All the work is punted back to the biller. The EMR's biggest problems are seeing when an Rx was last refilled, having to search in different areas for messages, and too many steps involved in accomplishing some tasks. Review Source SS Shannon S. front desk Used the software for: 2+ years ### "Review for Coffee" July 21, 2016 4.0 This is the only emr I've used but training was adequate and the company seems eager to meet expectations. Pros I can see Athena regularly makes improvements to the system for ease of use and quality. Pretty self directed if necessary. Cons Help desk operators often seem to be "new" and lack full information. Review Source RN Robert N. Doctor Medical Practice Used the software for: 2+ years ### "I am very happy with my decision to use Athena as my EHR" June 17, 2016 5.0 Pros I like being able to take care of tasks at anytime and anywhere at my convenience. I call support twice a month, and my experience has been excellent. I would say that the support staff that I have spoken to are extremely helpful and polite, and are able to resolve my issues 95 % of the time. Cons I cannot always understand the notes written by the claims processing people when I have to review a claim that has a problem. Fortunately, this is less than 5 % of my claims. Review Source SF Sharetha F. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Great Service" February 14, 2017 5.0 I have been in the medical field for over 20 years. I have worked with many software. Athena has been the best software I have worked with. It is very user-friendly and I love their excellent customer service. I will recommend them to all providers. Pros User friendly Cons Sometimes the report can be hard to do but customer service helps out Review Source KD Kristen D. PA Hospital & Health Care Used the software for: 2+ years ### "Kristy's review" July 20, 2016 4.0 It took about a year of seeing patients before it became less time consuming. Now I can write notes fairly quickly and it is nice to have everything to carry forward from the last exam. Pros The ability to carry a note forward and adjust it. Cons How the note transfers to the letter to other physicians. It does not read well. Review Source CC Chrisi C. Practice Administrator Medical Practice Used the software for: 2+ years ### "Lifesaving EHR" February 14, 2017 5.0 Athena reached out to us and we decided to switch, despite the huge investment with Medisoft. The physicians and staff here at our office absolutely love Athena for the ease of use, price and support. Pros Ease of use and prompt support Cons Closing documents in the inbox and duplicate prescription requests for same patient/drug. Review Source VR Verified Reviewer Skills Development Specialist Mental Health Care Used the software for: Less than 6 months ### "Easy to use" September 23, 2021 5.0 Athena is seamless and great for medical practices that have licensed MDs, LCSWs, LMHCs, LCACs, and LMFTs. It is easy to find a diagnosis, an allergy, medications, appointments, etc... I would recommend this software to anyone who has a behavioral health practice incorporated with mental health. Pros This system is easy to use, provides a smooth transition to the next step, and has a layout that makes sense. Cons The only thing I don't like about it is that we can't keep this software because we cannot integrate it with our non-licensed practitioners. Review Source RM Rosa M. office manager Medical Practice Used the software for: 2+ years ### "A great EMR" February 14, 2017 5.0 I haven't experienced any problems with Athena if anything I love the billing part. I create claims and they do the rest, post payments etc. I can always call and get help and they are extremely helpful and kind. This is our first EMR, so I do not have anything to compare it with. We're a happy office! Pros billing- fast turnaround with money Cons none Review Source RR Robert R. Med Director Medical Practice Used the software for: 2+ years ### "Was Better years ago" May 4, 2018 3.0 Need more medical support with ins co Pros Able to get all insurance co fast years agoeasier to get signed up with insurance companies. Claims usually in 24 hours of submission Cons Support are more mechanical aspects of program, but an able to evaluate certain medical aspects of the program. Review Source BK Bente K. Owner Medical Practice Used the software for: 2+ years ### "Horrible "upgrade"" July 24, 2016 1.0 Pros For years we were using Athena and fairly happy, I'd say we were somewhere between 7-8 on a scale of 10. Cons Then they "upgraded". They changed a lot and made every action like 3 clicks longer - I mean EVERY action. That's a lot of clicks when you have a busy practice. SO I would have probably recommended it prior to this disastrous change, but now definitely not. Not sure I'm going to stay with it. It is chaotic and user unfriendly and makes everything more prone to errors of all kinds. Everything takes much longer and I don't have more time. Terrible - especially for OBGYN. It was good before. Should have stuck with their old version. Review Source DW Debra W. Office Manager/Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Practice Manager Review" March 24, 2017 5.0 I love athena and how they are always staying up to date with the Medical world and our needs. They have made an easy to use system so that we can focus more on our patients and less on all the check boxes that need to be checked. Pros Helps you with billing Cons Could be more specific in some of the claims that do come back Review Source MS Muslah S. Physicain Medical Practice Used the software for: 6-12 months ### "My experience with ATHENAHEALTH EMR" October 7, 2017 2.0 Get a someone on the phone to support your issue is a MAZE to navigate. Pros Excellent EMR software. Accessibility from anywhere. Once you get acquainted with the product you like it. Cons Billing is horrible. You are misled that by paying over 7% they do the billing. Wrong, you have to do it all. All they do is send it, post it and collect. ANY ISSUE with billing is yours. So you still need a biller. (Add5-6%to your billing costs). Support staff are horrible and inexperienced. I startted in January and its now October ... I am happy with the DOCTOR part, the financial part is a DISASTER. Review Source JS John S. CEO Used the software for: ### "Athena is now crippling my practice!" April 12, 2016 1.0 As the 3rd reviewer of "Athena Streamline", I wholeheartedly agree with the previous 2 reviewers. As a user of Classic version Athenahealth over the past 7 years, I was very happy with the product. I had it tweaked to EXACTLY how I wanted it and it was working well. I could not be happier until.... "Athena Streamline." Since "Athena Streamline" was shoved down my throat in April 2016 without my consent, my staff has suffered, my patients have suffered, and my practice has suffered. With "Streamline", it now takes me twice the amount of mouse clicks to get anywhere. As a result, workflow efficiency has declined, productivity has declined, patient satisfaction has declined, and last but not least, satisfaction with the Athena brand is at an all time low. It is a horrible exercise in frustration to communicate concerns to Athena. Make complaints on their client forums and they remove your posts and censor you. I honestly believe that Athena has been negligent in their handling of Streamline. They have a financial responsibility to their clients. Forcing it upon their client without consent is irresponsible. Ignoring client concerns and censoring any client complaint is oppressive. Disregarding the harm they have done to their client and continuing to subject them to undue physical, emotional, and financial stress is just wrong. If we did this to our patients, we'd be sued for negligence. Review Source MFM Mary Frances M. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "The new streamlined is awful!!!" September 27, 2016 1.0 The new streamlined is absolutely awful. It is beyond time consuming and not functional whatsoever. I absolutely hate it. We have a very large practice that has been using Athena for over 6 years. The entire practice HATES STREAMLINED!!!! Pros Nothing!!!! It is awful Cons Everything. It is time consuming and not functional Review Source DP David P. Owner/physician Medical Practice Used the software for: 2+ years ### "Tolerating but not happy" August 10, 2017 1.0 Don't Pros Not much. icons for major sections helpful, portal works well, accessible easily out of office. blah, blah, blah Cons inconsistent support quality and availability, poorly designed User Interface, changes with "upgrades" usually worsen the use, etc etc etc Review Source JR Janis R. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Good at first" May 7, 2021 1.0 It's terrible move on to a different software vendor. I wish they would just fix the minor issues with athenaPractice. Pros We had goodluck with athenaOne but after the first 5 weeks we began noticing glaring issues. Cons We crash on a daily basis. The software is basic and the sales people are pushy Reason for choosing athenaOne We chose it because it was cheaper than athenaPractice and the quality shows.. It's terrible Review Source AA ALLISON A. MEDICAL ASSISTANT Hospital & Health Care Used the software for: 2+ years ### "NEW REVIEW" July 19, 2016 4.0 I have always enjoyed Athena, however some of the new changes I don't like the insurance addidition. When we add a new insurance it takes to many steps and doesn't give us the right choice. We need inputing to be quicker not longer. Pros iTS RELIABLE Cons THE APPT SCHEDULING SHOULD BE MORE SPECIFIC TO EACH PRACTICE Review Source TL Tracy L. Administrator Medical Practice Used the software for: 2+ years ### "Great EMR" December 12, 2018 4.0 Pros To me, the pros of Athena EMR include user friendly and streamlined interface along with prompt technical assistance. Cons To me, a con of Athena EMR is that it is hard to search for help topics because I have to be specific. I wish it has a broad area that I can click then more detail. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.