# Page 18 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of athenaOne

## Showing most helpful reviews

Showing 426-450 of 904 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BB

BRITTANY B.  
MYCRMCHEALTH COORDINATOR  
  
Used the software for: 1-2 years

### "ATHENA CLINICALS REVIEW"

July 19, 2016

4.0

I AM NEW TO ATHENA AND LOVE IT. WE ARE CURRENTLY IN THE PROCESS OF TURNING THE ATHENA PATIENT PORTAL ON FOR ALL OF OUR PRACTICES. COMING FROM A DIFFERENT PATIENT PORTAL I AM EXCITED TO SEE THIS ONE. IT SEEMS LIKE A GREAT PRODUCT, USER FRIENDLY, AND VERY EFFECIENT. I HAVE BEEN DOING MY STREAMLINE TRAINING AND AM EXCITED TO LEARN THIS IN MORE DETAIL TO HELP TRAIN MY TEAMMATES.

Pros

USER FRIENDLY

Cons

CUSTOMER SUPPORT HAS THE BEEN THE BIGGEST CON I HAVE HEARD OF SINCE STARTING ATHENA

Review Source

SO

Steph O.  
Billing  
Medical Practice  
Used the software for: 1-2 years

### "Efficient!"

February 14, 2017

5.0

This medical software has made all of our jobs much easier- takes loads of work off of you. From confirming appointments to verifying insurances and billing.

Pros

Insurance verification while scheduling appointments-Saves the time of scheduling patients without active insurance or referrals. This system facilitates everything for you so that we are aware of these errors prior to scheduling an appointment.

Cons

None at the moment

Review Source

gC

gladys C.  
clinic billing associate  
  
Used the software for: 2+ years

### "clinic billing associate"

July 19, 2016

5.0

it good easy to access, easy to understand, has worked really well in the last 2 years and has been very helpful when I was doing the billing for the clinics.

Pros

looking for doctors npi and etc.

Cons

not enough warning when administration changes, like appointment sheets, etc

Review Source

DS

Drew S.  
it tech  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "athena can be very slow"

January 12, 2019

4.0

it is a good EMR compared to others

Pros

it is web based so it can be used outside of the work evronment

Cons

it can be very slow at times due to number of people using it. during off-peak hours it is very fast

Review Source

MK

Mark K.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Looking out for THEIR bottom line"

May 1, 2017

1.0

I would NEVER recommend Athena products. Other providers cautioned me against choosing such a large company to partner for EMR/Billing because larger companies are not as concerned with each customer as smaller companies. We found this to be 100% true. Athena was only concerned with THEIR BOTTOM LINE AND THEIR LOST COSTS. The sales rep even had the audacity to tell me that the cost of my two training sessions exceeded the money deposit which means they value each training session at cost. As a small business, I cannot overstate how disappointed I am in the service and experience I had with Athena.

Pros

Offer more features than competitors. Athena is a larger EMR company with a large network of providers in many specialty areas.

Cons

Had an "expiring" deal to pressure us into signing up. Material facts of our arrangement changed and Athena would not refund our deposit so our company lost money for the two training sessions we received. Full EMR/Billing software suite VERY expensive (over 9%) compared to industry.

Review Source

VR

Verified Reviewer  
Public Relations and Human Resources Coordinator  
Mental Health Care  
Used the software for: 6-12 months

### "Super efficient for client/patient "

December 3, 2018

4.0

Pros

I have used this software as the patient, and I think it’s great! The easiest part is the billing. Medical bills can be difficult to keep track of often, however this software makes it easy for a patient to see all their billing info in one place.

Cons

I’m always a fan of apps, and I wish there was an app!

Review Source

EC

Elizabeth C.  
Billing Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Athena Clinicals"

July 20, 2016

5.0

I love Athena Health, just started using it in 2014 and compared to other software systems I have used within the last 18 years, Athena Health is better.

Pros

Easy to understand. Ease of use.

Cons

Under the Remittance section of uploading the remittance if we recieve it along with the mastercard/visa, that section of where you place the check/other - Credit card has been taken off. Please place that section back on/

Review Source

MS

Marian S.  
Medical Assistant  
  
Used the software for: 2+ years

### "Athena Review"

July 19, 2016

4.0

The customer service is great, so far every single rep was helpful, and if they did not know the solution, still were able to find the person who did.

Pros

Pretty easy to navigate, and very self-explanatory

Cons

Some claim-explanations are hard to understand right away

Review Source

w(BP

william (Doc Bill) P.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Physician friendly, Efficient, Quality Focused and Fun"

June 18, 2016

5.0

Pros

Really love everything about the EMR and trust the vendor. Physican friendly, efficient, adaptable, quality focused, very simple and intuitive in use, the online Community is wonderful in support, the leadership is forward thinking and smart, meaningful use a breeze, ICD 10 well managed, pay for performance focused, excellent company support and fun to use.

Cons

I really don't have any negatives. Recent change in work flow due to product upgrade with Streamline has been bump in the road but after a few weeks of use I'm actually more efficient now than I was on the Classical version-wouldn't want to go back.

Review Source

CL

Christina L.  
Medical billingq  
  
Used the software for: 6-12 months

### "Athena Review 7/19/2016"

July 19, 2016

4.0

sometimes it really does take a while to get to customer service., seems like i have to go through alot of windows to get information, takes awhile to see e.o.b's posted.

Pros

details in the system, being able to see eobs and being able to contact support on an idividual claim.

Cons

sometimes it really does take a while to get to customer service., seems like i have to go through alot of windows to get information, takes awhile to see e.o.b's posted. for along while payments were not being posted . Athena didnt have access to payment portal and we were not contacted

Review Source

cG

cynthia G.  
  
Hospital & Health Care  
Used the software for: 2+ years

### "athena EMR software review"

July 20, 2016

5.0

cost of product based on collections. hard to track the athena's collections. you still need a billing person/dept to follow up on missed payments/claims

Pros

nice features; easy to use once it is set up (set up takes 12 weeks)

Cons

too expensive; lost claims

Review Source

RG

ROSEMARY G.  
MEDICAL RECEPTIONIST  
Medical Practice  
Used the software for: 2+ years

### "AN OKAY PROGRAM"

March 13, 2018

4.0

Pros

ATHENA WAS A VERY EASY GOING BUT LIMITED PROGRAM. WE HAD LOTS OF ROOM TO ADD IN NOTES WHICH WAS HANDY.

Cons

IT IS A VERY LIMITED PROGRAM. DOES NOT ALLOW YOU TO THOROUGHLY PUT IN ALL THE INFORMATION YOU HAVE. NEEDS WORK.

Review Source

AD

Arianna D.  
Radiologic Technologist  
Medical Practice  
Used the software for: 1-2 years

### "Athena for Clinical Setting"

May 12, 2017

3.0

Pros

Adding orders to the diagnosis is simple and quick. The general aesthetic is nice to look at and it is simple to learn and navigate.

Cons

It would be easier to have the option to toggle between patients instead of returning to the main screen. It would also be more efficient to search and input ICD 10 codes in Athena rather than using Google to search for the codes.

Review Source

JL

Jonathan L.  
Director of biomechanics  
Hospital & Health Care  
Used the software for: 2+ years

### "Reliable and easy to use "

July 20, 2016

5.0

It took me almost 3 months to really grasp the flow and understand where everything was going to be in the end but with a little help I am now very proficient.

Pros

Templates and diagnosis information built in.

Cons

Copy and paste disabled in some fields.

Review Source

sC

surya C.  
president  
Hospital & Health Care  
Used the software for: 2+ years

### "excellent software"

February 19, 2017

5.0

solid billing. excellent clinicals. great customer support.

Pros

incredible reporting capabilities. Have never had issues with MU/PQRS. back office scanning and posting handled by athena

Cons

customization of notes and templates lags

Review Source

CV

Chris V.  
Medical Billing Representative  
Medical Practice  
Used the software for: 2+ years

### "Good Product"

June 17, 2016

4.0

Pros

CSC call center. Openness to listen/receive provider feedback to improve both their's and the provider's workflow. Learning Library.

Cons

Athena's follow-up team never follow provider instructions and always throw claims back to providers to work on when they are being paid to follow up on claims, thus leading to unnecessary back-and-forth of claim instructions. In my opinion, Athena team does not do enough in-depth research for claims, making me wonder what we are we really paying them to do. Constant unnecessary upgrades. Limitation on the customization of the program for providers.

Review Source

CH

Charmaine H.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "Overall very please we converted to Athena as our EMR system."

June 20, 2016

4.0

Pros

Athena is a very robust and even overwhelming system, but once it's refined for your practice, it is fairly easy to manage and understand. It can do most things within the system and the transparency is key to management. My account manager is responsive to our questions and needs, and our monthly meetings are invaluable support for our small practice.

Cons

There can be many clicks required to accomplish certain tasks. Recently, however, something was redesigned poorly and Athena quickly picked up on the dissatisfaction of users, and took it back to it's older, simple functionality.

Review Source

WR

WILLIAM R.  
PHYSICIAN  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Software for Doctors!"

July 19, 2016

5.0

Have used Athena since 2011 and it is a reliable and easy to use system for the small and large health care provider.

Pros

cloud based software makes back up easy and system is truly portable.

Cons

Nothing, a very good and reliable system.

Review Source

TG

Tim G.  
CEO  
  
Used the software for: Less than 6 months

### "Holding out hope...........As bad as all other EMRs at this point"

February 1, 2017

1.0

If I could give negative stars for customer support (after go-live) I would but that is not an option. Overall Athena has not lived up to its hype. Document management for a large practice with multiple locations and two specialties is horrendous. Surgery scheduling module is painful as well. We knew that going into this product but we held out hope that our schedulers would catch on, unfortunately, it just does not work for our practice at this point. The new scheduling module might be better so we are holding out hope. If considering this product make sure you fully understand the buckets and document management. And I mean spend more time learning these pieces of the system than you could have ever possibly imagined. Overall, It is a struggle.

Pros

Reports. Co-sourcing of billing office. Pre-go live project planning. Support at go-live.

Cons

Document management. Task Assignment Overrides. Customer Service. Ability to solve problems in a timely manner. Lack of in-depth training necessary for such a complex system.

Review Source

AS

Amy S.  
  
  
Used the software for:

### ""

April 20, 2013

5.0

I am a pediatrician at a two physician practice. We have been with Athena since 2010. I spent 3 years reviewing EHR software to make sure that my investment would not only be a good ROI, but would help me to deliver better medical care. I chose Athena for: its low upfront costs, its customer service, its ease of making the system fit your practice's needs, its forward thinking and its partnership with the physician to deliver more efficient and improved medical care. We started initially with just the billing system, collections, and then implemented the EMR portion - Clinicals. Five months ago we added the portal and patient correspondance portion - Communicator. Although there is always a learning curve with anything new, Athena has made the transitions as easy and smooth as possible. They presently have a Learning Portal that allows the medical provider and all the staff to learn about the system without disrupting the flow of the office. This has been quite helpful with new employees. The customer service is outstanding, with the ability to talk with someone live during the business hours as well as having an assigned Athena representative to help your practice with more complex needs and "practice management." I am extremely happy with Athena and would highly recommend it for any type of medical provider or practice.

Review Source

ST

Sue T.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "Sue from West Side Pediatrics"

June 17, 2016

3.5

Pros

Like the hours for the customer service center. Like the forms already in system. Was very happy with the old set up prior to Streamline. Like the hour glass to find the ICD10 code options.

Cons

way too many clicks to get to page you need. not great for Pediatrics. Way too many problems after Streamline. Switches us from one department location to another without doing anything. Feel that I have to work too many of my claims. Do not like not being able to actually talk to a claims person who made switches on the claim or switched our insurance packages which turned out to be wrong.

Review Source

JG

Jessica G.  
LPN  
Medical Practice  
Used the software for: 1-2 years

### "Easy once you get to know it"

March 19, 2018

4.0

Pros

Labs are easily accessible. Messaging is nice to have to chat to co workers when their not around.

Cons

Scheduling a patient at the same appt slot when someone else is taking that same is frustrating, athena doesnt show you when someone else is taking the slot. Making you have to call the patient back saying the slot has been taken

Review Source

SR

Steve R.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Had Athena for 2 years"

March 16, 2017

2.0

Athena is absurd with their percentage billing. Basically, they have different rates for everyone. Their bells and whistles are not worth it. They went in about 3 months ago and changed everything which is for the worse. You're wasting your money!

Review Source

KD

Kathryn D.  
CMA, Billing  
  
Used the software for: 2+ years

### "Easy to set up"

July 20, 2017

5.0

Love the patient portal. Love communication with family/patients thru Athena. Easy to set-up patients.

Pros

This product is great for patients can look up and view their medical record. The option that you can send the provider a message thru the patient portal is a plus. I actually like this a lot better then calling as you do not feel so rushed like you do sometimes when you call the office.

Cons

It is a great way to view your records and communicate with the provider, but if you are a group that takes care of the elderly it can be difficult for the patient to use.

Review Source

JJ

Jennifer J.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "Excellent EMR/PM System"

February 15, 2017

5.0

This system is a complete system. It includes all CCI edits and global periods. It is very user friendly. They are able to convert patient data with ease.

Pros

It includes all CCI edits and global periods. It is very user friendly.

Review Source

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