# Page 18 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is athenaOne the right Patient Portal solution for you? Explore 910 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (910) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 18 - Reviews of athenaOne ## Showing most helpful reviews Showing 426-450 of 910 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Music Therapist Hospital & Health Care Used the software for: Less than 6 months ### "HIPAA Compliant and Easy to Navigate" March 28, 2024 5.0 Pros Ease of use and HIPAA compliance makes it easy to recommend. Cons Nothing! This is a great software to use. Review Source AL Amber L. Office Manager Medical Practice Used the software for: 1-2 years ### "User Friendly but struggle with time line on claims." February 16, 2017 4.0 The ease of the everyday use of this program is great. Very user-friendly and quick to enter information. It also is great about not letting you move on to the next screen until you have all of the important information. The problem I have is that because we are such a small practice the amount we have tied up in claims needing work on Athena's end is making it very hard to flourish without those payments. Pros User friendly quick check in and out time Cons issue with how quickly claims are worked. Review Source JA Jill A. Certified Nurse Midwife Medical Practice Used the software for: 1-2 years ### "Athena" April 13, 2020 4.0 I have liked using athena Pros Athena is very easy to use for EMR. I love the suggested orders and medications when you enter a diagnosis. Cons Sometimes labs or appointments are showing up under another provider's name. Review Source PB Patrick B. Office Manager Medical Practice Used the software for: 2+ years ### "Great Product" February 14, 2017 5.0 Overall Athena is a great product. Their Customer care associates are very helpful and easy to work with. The clinical product is easy to use although the latest conversion did not help speed up the process. Billing product is superb and it is great to be able to drop a bill the moment a patient's visit is over. Review Source AB Anna B. Clinical Research Coordinator Research Used the software for: 6-12 months ### "Could Be Better..." December 12, 2018 3.0 Pros Fairly straightforward. Easy to learn in a short time frame. Relatively clean and easy to navigate. Cons The reports feature is an absolute nightmare. Being a Clinical Research Coordinator, I am constantly trying to run reports for all of our different studies and my success rate for running a functional report is pretty minimal. I also do not like how it doesn't hold accountability very well. I feel that Athena should demand start and stop dates for medications as well as treatments/problems. Also! Be careful- it's far too easy to delete things! Review Source TD Thomas D. physician Medical Practice Used the software for: 2+ years ### "Athena EHR" May 1, 2017 4.0 Pros very intuitive full service EHR with the ability to customize. All in one package to include billing and documentation is seamless Cons The Macintosh platform is not as well supported as windows. Functionality on a mobile device is limited Review Source BB BRITTANY B. MYCRMCHEALTH COORDINATOR Used the software for: 1-2 years ### "ATHENA CLINICALS REVIEW" July 19, 2016 4.0 I AM NEW TO ATHENA AND LOVE IT. WE ARE CURRENTLY IN THE PROCESS OF TURNING THE ATHENA PATIENT PORTAL ON FOR ALL OF OUR PRACTICES. COMING FROM A DIFFERENT PATIENT PORTAL I AM EXCITED TO SEE THIS ONE. IT SEEMS LIKE A GREAT PRODUCT, USER FRIENDLY, AND VERY EFFECIENT. I HAVE BEEN DOING MY STREAMLINE TRAINING AND AM EXCITED TO LEARN THIS IN MORE DETAIL TO HELP TRAIN MY TEAMMATES. Pros USER FRIENDLY Cons CUSTOMER SUPPORT HAS THE BEEN THE BIGGEST CON I HAVE HEARD OF SINCE STARTING ATHENA Review Source SO Steph O. Billing Medical Practice Used the software for: 1-2 years ### "Efficient!" February 14, 2017 5.0 This medical software has made all of our jobs much easier- takes loads of work off of you. From confirming appointments to verifying insurances and billing. Pros Insurance verification while scheduling appointments-Saves the time of scheduling patients without active insurance or referrals. This system facilitates everything for you so that we are aware of these errors prior to scheduling an appointment. Cons None at the moment Review Source gC gladys C. clinic billing associate Used the software for: 2+ years ### "clinic billing associate" July 19, 2016 5.0 it good easy to access, easy to understand, has worked really well in the last 2 years and has been very helpful when I was doing the billing for the clinics. Pros looking for doctors npi and etc. Cons not enough warning when administration changes, like appointment sheets, etc Review Source DS Drew S. it tech Health, Wellness and Fitness Used the software for: 1-2 years ### "athena can be very slow" January 12, 2019 4.0 it is a good EMR compared to others Pros it is web based so it can be used outside of the work evronment Cons it can be very slow at times due to number of people using it. during off-peak hours it is very fast Review Source MK Mark K. Owner Medical Practice Used the software for: Less than 6 months ### "Looking out for THEIR bottom line" May 1, 2017 1.0 I would NEVER recommend Athena products. Other providers cautioned me against choosing such a large company to partner for EMR/Billing because larger companies are not as concerned with each customer as smaller companies. We found this to be 100% true. Athena was only concerned with THEIR BOTTOM LINE AND THEIR LOST COSTS. The sales rep even had the audacity to tell me that the cost of my two training sessions exceeded the money deposit which means they value each training session at cost. As a small business, I cannot overstate how disappointed I am in the service and experience I had with Athena. Pros Offer more features than competitors. Athena is a larger EMR company with a large network of providers in many specialty areas. Cons Had an "expiring" deal to pressure us into signing up. Material facts of our arrangement changed and Athena would not refund our deposit so our company lost money for the two training sessions we received. Full EMR/Billing software suite VERY expensive (over 9%) compared to industry. Review Source VR Verified Reviewer Public Relations and Human Resources Coordinator Mental Health Care Used the software for: 6-12 months ### "Super efficient for client/patient " December 3, 2018 4.0 Pros I have used this software as the patient, and I think it’s great! The easiest part is the billing. Medical bills can be difficult to keep track of often, however this software makes it easy for a patient to see all their billing info in one place. Cons I’m always a fan of apps, and I wish there was an app! Review Source EC Elizabeth C. Billing Manager Hospital & Health Care Used the software for: 1-2 years ### "Athena Clinicals" July 20, 2016 5.0 I love Athena Health, just started using it in 2014 and compared to other software systems I have used within the last 18 years, Athena Health is better. Pros Easy to understand. Ease of use. Cons Under the Remittance section of uploading the remittance if we recieve it along with the mastercard/visa, that section of where you place the check/other - Credit card has been taken off. Please place that section back on/ Review Source MS Marian S. Medical Assistant Used the software for: 2+ years ### "Athena Review" July 19, 2016 4.0 The customer service is great, so far every single rep was helpful, and if they did not know the solution, still were able to find the person who did. Pros Pretty easy to navigate, and very self-explanatory Cons Some claim-explanations are hard to understand right away Review Source w(BP william (Doc Bill) P. Doctor Medical Practice Used the software for: 2+ years ### "Physician friendly, Efficient, Quality Focused and Fun" June 18, 2016 5.0 Pros Really love everything about the EMR and trust the vendor. Physican friendly, efficient, adaptable, quality focused, very simple and intuitive in use, the online Community is wonderful in support, the leadership is forward thinking and smart, meaningful use a breeze, ICD 10 well managed, pay for performance focused, excellent company support and fun to use. Cons I really don't have any negatives. Recent change in work flow due to product upgrade with Streamline has been bump in the road but after a few weeks of use I'm actually more efficient now than I was on the Classical version-wouldn't want to go back. Review Source CL Christina L. Medical billingq Used the software for: 6-12 months ### "Athena Review 7/19/2016" July 19, 2016 4.0 sometimes it really does take a while to get to customer service., seems like i have to go through alot of windows to get information, takes awhile to see e.o.b's posted. Pros details in the system, being able to see eobs and being able to contact support on an idividual claim. Cons sometimes it really does take a while to get to customer service., seems like i have to go through alot of windows to get information, takes awhile to see e.o.b's posted. for along while payments were not being posted . Athena didnt have access to payment portal and we were not contacted Review Source cG cynthia G. Hospital & Health Care Used the software for: 2+ years ### "athena EMR software review" July 20, 2016 5.0 cost of product based on collections. hard to track the athena's collections. you still need a billing person/dept to follow up on missed payments/claims Pros nice features; easy to use once it is set up (set up takes 12 weeks) Cons too expensive; lost claims Review Source RG ROSEMARY G. MEDICAL RECEPTIONIST Medical Practice Used the software for: 2+ years ### "AN OKAY PROGRAM" March 13, 2018 4.0 Pros ATHENA WAS A VERY EASY GOING BUT LIMITED PROGRAM. WE HAD LOTS OF ROOM TO ADD IN NOTES WHICH WAS HANDY. Cons IT IS A VERY LIMITED PROGRAM. DOES NOT ALLOW YOU TO THOROUGHLY PUT IN ALL THE INFORMATION YOU HAVE. NEEDS WORK. Review Source AD Arianna D. Radiologic Technologist Medical Practice Used the software for: 1-2 years ### "Athena for Clinical Setting" May 12, 2017 3.0 Pros Adding orders to the diagnosis is simple and quick. The general aesthetic is nice to look at and it is simple to learn and navigate. Cons It would be easier to have the option to toggle between patients instead of returning to the main screen. It would also be more efficient to search and input ICD 10 codes in Athena rather than using Google to search for the codes. Review Source JL Jonathan L. Director of biomechanics Hospital & Health Care Used the software for: 2+ years ### "Reliable and easy to use " July 20, 2016 5.0 It took me almost 3 months to really grasp the flow and understand where everything was going to be in the end but with a little help I am now very proficient. Pros Templates and diagnosis information built in. Cons Copy and paste disabled in some fields. Review Source sC surya C. president Hospital & Health Care Used the software for: 2+ years ### "excellent software" February 19, 2017 5.0 solid billing. excellent clinicals. great customer support. Pros incredible reporting capabilities. Have never had issues with MU/PQRS. back office scanning and posting handled by athena Cons customization of notes and templates lags Review Source CV Chris V. Medical Billing Representative Medical Practice Used the software for: 2+ years ### "Good Product" June 17, 2016 4.0 Pros CSC call center. Openness to listen/receive provider feedback to improve both their's and the provider's workflow. Learning Library. Cons Athena's follow-up team never follow provider instructions and always throw claims back to providers to work on when they are being paid to follow up on claims, thus leading to unnecessary back-and-forth of claim instructions. In my opinion, Athena team does not do enough in-depth research for claims, making me wonder what we are we really paying them to do. Constant unnecessary upgrades. Limitation on the customization of the program for providers. Review Source CH Charmaine H. Administrator Medical Practice Used the software for: 2+ years ### "Overall very please we converted to Athena as our EMR system." June 20, 2016 4.0 Pros Athena is a very robust and even overwhelming system, but once it's refined for your practice, it is fairly easy to manage and understand. It can do most things within the system and the transparency is key to management. My account manager is responsive to our questions and needs, and our monthly meetings are invaluable support for our small practice. Cons There can be many clicks required to accomplish certain tasks. Recently, however, something was redesigned poorly and Athena quickly picked up on the dissatisfaction of users, and took it back to it's older, simple functionality. Review Source WR WILLIAM R. PHYSICIAN Hospital & Health Care Used the software for: 2+ years ### "Great Software for Doctors!" July 19, 2016 5.0 Have used Athena since 2011 and it is a reliable and easy to use system for the small and large health care provider. Pros cloud based software makes back up easy and system is truly portable. Cons Nothing, a very good and reliable system. Review Source TG Tim G. CEO Used the software for: Less than 6 months ### "Holding out hope...........As bad as all other EMRs at this point" February 1, 2017 1.0 If I could give negative stars for customer support (after go-live) I would but that is not an option. Overall Athena has not lived up to its hype. Document management for a large practice with multiple locations and two specialties is horrendous. Surgery scheduling module is painful as well. We knew that going into this product but we held out hope that our schedulers would catch on, unfortunately, it just does not work for our practice at this point. The new scheduling module might be better so we are holding out hope. If considering this product make sure you fully understand the buckets and document management. And I mean spend more time learning these pieces of the system than you could have ever possibly imagined. Overall, It is a struggle. Pros Reports. Co-sourcing of billing office. Pre-go live project planning. Support at go-live. Cons Document management. Task Assignment Overrides. Customer Service. Ability to solve problems in a timely manner. Lack of in-depth training necessary for such a complex system. Review Source Similar Products Featured ## Related categories [Hospital Management](https://www.capterra.com/hospital-management-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.