# Page 20 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is athenaOne the right Patient Portal solution for you? Explore 910 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (910) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 20 - Reviews of athenaOne ## Showing most helpful reviews Showing 476-500 of 910 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jason M. MD Medical Practice Used the software for: Less than 6 months ### "It seems like Athena went out of their way to make an incredibly complicated system" September 22, 2017 1.0 Pros EMR system is okay but definitely not superior to competitors including the free EMRs out there Cons The system is not intuitive at all. I had to call customer support for just about everything including just to verify that I had done things correctly as I learned early on that even if it appeared like something was done correctly, it wasn't- I either wasn't in the correct "area" or I didn't then go to step 2 (for things that really don't need to have more than one step!) There are several areas in the system where you can leave notes that appear to be communication notes with the Athena staff- but NOOOOooo, these notes just sit there for your own amusement. If you want Athena staff to do something or be aware of something, you better call (and chances are you'll get customer support based in India FYI). Review Source tR tanisha R. Podiatrist Medical Practice Used the software for: 2+ years ### "Made more money with Athenahealth" February 18, 2017 5.0 Great experience, capture more money from claims. Less stress with collections, copay etc. I really like the software verifies the insurance and reminder call. Pros Real time billing information Cons None Review Source EG Eric G. Used the software for: ### "" June 12, 2012 5.0 Choosing an EMR platform that allowed for a surgical specialty practice was a must. I have found that athenaClinicals is extremely adaptable in creating both visit notes as well as documentation for surgical procedures, which flows seamlessly to billing. The user can easily make changes to the system with immediate availability, but support services are also excellent. The company is very open to input and system improvements and is updated continuously - no need for costly software upgrades. Start-up costs are minimal; a computer with Internet access is all that is needed. I was able to recreate the look and flow of my paper charting system almost exactly, eliminating the learning curve for a new format. The support with updates to meet government requirements and meaningful use is excellent, and I am one of the few physicians in the area to receive payments for successful implementation. The data mining ability is excellent, and as a specialist, I am easily able to monitor trends right down to who is referring patients and for which conditions. As well as track my own productivity and trend payment amount by insurer, which is very important in negotiating insurance contracts as payment while planning future service lines. Overall, I am extremely happy with athenaClinicals. Review Source VR Verified Reviewer Registered Nurse Hospital & Health Care Used the software for: 6-12 months ### "Beautiful Software" July 21, 2019 4.0 Pros This software is sleek and beautiful. It has great ease of use for patients and myself and the office. It gives a lot of information that is pertinent to the patient. Patients have said that they stay with my office not only for the great care, but also because they felt "in the loop" using this software. These days, the technology we use and share is so important. Not everyone is health literate, but this helps make it easier. Cons I don't have much that I don't like about this software. I am still a fairly new user. Some cons are that it is expensive and can be slow at times. Review Source SP Smita P. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Athena user review" December 29, 2020 5.0 Readily available information makes decision making easy Pros Lots of custom reports available to create and export. System is easy to use. Training modules are designed very well. Cons So far most everything is good except the provider schedule view can be better organized to view and print Review Source NF Nayumi F. Admin Hospital & Health Care Used the software for: 2+ years ### "Receptionist " July 19, 2016 3.0 I don't like new update. It's really not user friendly. I wish Athens stopped making update took me while to get used to it but still I don't like it. Pros Customer service Cons Update messed up Review Source PT Pam T. Pediatrician, owner of private practice Medical Practice Used the software for: 6-12 months ### "Athena: powerful but no support" June 8, 2017 3.0 Help is too hard to get even for easy questions. And it seems each person you get to will tell you that is not their area of knowledge Pros For the physician, templates are easy to make and the notes are very readable. Easy to navigate thru an encounter note. Cons NO help with billing. Payers were not set up correctly after multiple calls and hours on the phone. Then you are left to fix things yourself and figure out all the "kick" codes to resubmit. Definitely NOT the RCM that they advertise Review Source KW Kathryn W. Office manager nGer Hospital & Health Care Used the software for: 2+ years ### "Athena health is a decent software program. " July 20, 2016 4.0 Athena is a great EMR system, but also can be challenging as well. Usually I relieve helpful and knowledgeable information. Pros The new setup is more efficient than before Cons Data entry Review Source NS Navil S. Medical assistant Hospital & Health Care Used the software for: 2+ years ### "Medical assistant " July 19, 2016 4.0 Very easily set up you find what you're looking for example labs or specialist consult notes I like Athena Pros The way it is set up soon th intakes Cons It can sometimes freeze a lot Review Source kK kenneth K. md Hospital & Health Care Used the software for: 2+ years ### "athena practice management system" July 19, 2016 5.0 2 years, excellent system, regularly improved. good tech support. good collection. dashboard tells staff daily about deficits that need correcting Pros ease of use, easy to teach Cons none Review Source EA Elle A. Community Outreach Medical Practice Used the software for: 6-12 months ### "Update and Support" April 21, 2017 5.0 Pros Athena's customer service is excellent. They are extremely available and really take the time to help solve the problem. Athena is also great as they are always making updates many of which are made based on customer requests. They are really listening to our needs and trying to meet our growing demands. Cons Initially I found the navigation to be a little challenging as it was unintuitive to me, however once I learned the system it was not a problem. Review Source AH Angie H. Financial Manager Used the software for: Less than 6 months ### "Athena is an arrogant company. " February 27, 2017 3.0 It is a great product as long as you don’t mind changing your practice to align with Athena’s product and you are willing to learn all about it (thru videos and handouts) in order to train your entire staff on how to get a square peg (your practice) to fit into a round hole (AthenaNet). Prior to going live, Athena didn’t bother to find out how we operated or what tools we were currently utilizing. Here we are several months into implementation and we still don’t have everything we need. It not uncommon to hear, “Our tools aren’t as robust as what you were doing”. We have even been told, “I don’t think we will ever get there.” Another standard answer is, “There is a training video to watch” or “Try O-help”. So you waste a lot of time trying to find answers to your questions which is difficult because Athena has their own language. And, once again, this would be resolved if only they took the time to learn your business in the first place. Pros Great concept, but A LONG way from being a great product. Review Source MW Marci W. RN Medical Practice Used the software for: 1-2 years ### "Athena EMR" February 14, 2017 4.0 Athena is relatively easy to use. On the clinical side I wish it was easier to move between intake and exam. I also seen to get several duplicates of the same tasks. When you call for support, the technicians are very helpful and work with you to resolve any issues. Pros good support, Cons duplicate copies of tasks hard to navigate between screens within patient Review Source DS David S. President Medical Practice Used the software for: 1-2 years ### "Easy to use for a novice computer person " June 28, 2016 5.0 Pros When I began using Athena a year ago I thought I would never learn it and that it would slow me down. On the contrary, my practice is more efficient and we no longer have to search for charts. I was surprised how quickly I learned and I'm happy that we began using this program. My staff also like the program. Cons I guess the thing I like least about using Athena is that all I spend more time than I did before reviewing labs, sending patients notes on the portal but at the same time, my patients are getting better care in that they have access to results and my referring doctors get my notes instantly. It really is a better system than paper charts that I used for 30 years Review Source RG Rosa G. medical assistant Medical Practice Used the software for: 2+ years ### "Medical assistant" November 16, 2016 3.0 I feel that there is to much clicking around to do one thing. I was hard getting used to it but i guess we will have to adjust to it. Pros It clean and neat Cons it not very streamline Review Source RS Robert S. Doctor Medical Practice Used the software for: 2+ years ### "Streamlined version is horrible" September 8, 2016 1.0 Pros The classic format was easy to navigate and was a significant advantage over other EMRs Cons The streamlined version forced on us last week is the worst program ever and is definitely not what I paid for. It is thoroughly cumbersome and loses the global view that was available with the classic version where you could scroll up and down patient's chart. Don't understand the logic for the change. What's there input from busy clinicians for this change? I still have to read a positive review on this new interface. Buyers beware! Review Source CR Courtney R. Hospital & Health Care Used the software for: 2+ years ### "Efficient and Trustworthy " July 19, 2016 4.0 Customer service is great and easy to contact. Athena is constantly looking for ways to help and modify there system when needed to make a more efficient and user friendly system. Review Source gC gina C. admin Medical Practice Used the software for: 2+ years ### "Athena pros and cons" May 10, 2018 5.0 Pros I like the fact we can do everything in one system, scheduling is easy and fast. i also like being able to check patient insurance on demand. Cons I dont like that we have had a constant glitch for more than 6 months when processing copays. it randomly gives us an error message and doesnt communicate with our credit card terminal and noone at Athena has been able to fix this. It is very frustrating when you have to explain it over and over and cannot get any anwers or resolution. Review Source BJ Britney J. Owner Medical Practice Used the software for: 6-12 months ### "We love Athena" February 14, 2017 5.0 We started using Athena when we opened our practice in July 2016 and they have been fabulous. From the first call with the sales rep to the customer service department I talk to constantly, it is so easy to work with Athena. Pros I love the billing feature. It makes it so much easier to code it and then they batch it and bill it. They also submit appeals on your behalf. The system is super easy to use and very user-friendly. You can create your own templates and macros to make charting a breeze. Review Source LK Lokesh K. Senior Scientist Research Used the software for: 2+ years ### "Intuitive on various aspects" July 10, 2022 5.0 Pros It's great for scheduling and opening health reports Cons I have not to use it for other than PCP care, so there is no complication on my end Review Source NL NATASHA L. Billing Specialist Medical Practice Used the software for: 2+ years ### "Not Good at all " July 6, 2016 1.0 Pros Customer care is always pleasant, but not helpful. Do not feel it is their fault. I think it is a company miscommunication. Cons The TOS reporting is horrible. It literally DOES NOT add up! It makes it so difficult to re drop a claim and should a company call and say they didn't recieve a claim, you can not print the CMS 1500 to fax it. They are switching up the product so often that when you call the call center the person who answers it can not help and they transfer to someone who DOES NOT about the change. Review Source RS Rebekah S. Clinical Research Coordinator Research Used the software for: 1-2 years ### "Athena" November 5, 2018 3.0 Pros Athena definitely has potential, however it is not one of my favorite EMR's used. It is nice how it can departmentalize different physicians and checking their schedules is relatively easy. Cons Athena is not very user friendly. Do not try to run reports, as these can be highly inaccurate. Review Source CW Chad W. Doctor Medical Practice Used the software for: 2+ years ### "Highly Recommend" June 20, 2016 4.5 Pros I like the flow of the charts from intake to checkout. I also like that Athena keeps up with Meaningful Use requirements as to avoid penalties and get the most reimbursement possible from CMS. Lastly, the availability of the support team is really good at taking you step by step to make any corrections within the EHR. Cons Because it is web-based, when the server goes "down" there is nothing that can be done and is slows productivity. However, compared to software based EHR's, the correction time is really good. Review Source JP JENNIFER P. ADMIN Medical Practice Used the software for: 2+ years ### "REVIEW" May 21, 2018 5.0 Pros IT SLOWS DOWN AND FREEZES FROM TIME TO TIME, WONT LOAD PAGES OR FAILS TO CONNECT WITH CREDIT CARD AND SCANNING MACHINE Cons IT EFFICENT, SEARCHES INSURANCE FOR YOU, IT PULLS INFOMATION FROM OTHER PLACES AND PUTS IN THE BLOCKS FOR YOU Review Source BN Bhuvana N. President Medical Practice Used the software for: 2+ years ### "easy to use" February 16, 2017 5.0 Excellent Customer support. All our queries get resolved with good explanations. Pros Using the software is self explanatory and easy to understand Cons None Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.