# Page 22 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is athenaOne the right Patient Portal solution for you? Explore 911 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (911) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 22 - Reviews of athenaOne ## Showing most helpful reviews Showing 526-550 of 911 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KA Kenneth A. MD Shareholder Medical Practice Used the software for: 2+ years ### "Best EMR" February 14, 2017 5.0 Athena a is our second EHR and it is by far the best I've ever seen. It has ease-of-use and a complete patient portal. Review Source MT Marty T. Medical reimbursement Specialist Used the software for: 6-12 months ### "We recently switched from NextGen to Athena Collector. " September 28, 2017 4.0 Pros The system is much faster than others we have used. Templates load quickly which saves a ton of time. Cons The first "round" of collections is automated by Athena. Often, the notes they have on the accounts to not relate to the chart. for example, they will state- referral needed, but the referral is in the chart already. Could be because its still new but it is still a major issue for us presently. Review Source mF maria F. Doctor Medical Practice Used the software for: 2+ years ### "new format really bad" September 10, 2016 1.5 Pros They use to have a format excellent one page you were able to see all about the patient, now is by layers and open different tabs worse decision they made. Was an easy excellent and most important very fast to see patients now really bad time consuming and is the design is incorrect for pediatrics Cons I do not like it at all for physicians the most important thing is to open in one page and be able to see all now is horrible every thing has to be click in order to be seen Review Source LF Lori F. Administrator Used the software for: ### "SImply the Best!" June 3, 2015 5.0 The Athena team helped us customize our EMR to the needs of the practice. We created templates that were similar to our sick and well sheets that made go live much easier. It did take some getting used to, but, after 2 days we were at full schedules. The system is very user friendly. Like any new program it takes practice and getting used to. Unlike other stories, our revenue actually went up due to reduction in employees. After 8 months our staff was down by 25%. That is a significant decrease from 40 people. All our faxes are routed to Boston and placed directly into the patients chart saving my staff the headache. Referrals and chart export are all electronic driven. Our only regret is not doing years ago. My physicians now can look up patients at home, on their phone, at work and on their ipads. They have access anywhere they have internet. Athena's customer service department is always willing to help me change a template or create a new one. The knowledge and support is the best in the industry. We began running much cleaner and efficiently on Athena clinicals. I really have no idea why a practice would go with anyone else. Hands down they are the best! Review Source BW Becky W. security officer Hospital & Health Care Used the software for: 1-2 years ### "stressless in the front office" July 19, 2016 5.0 Since switching to Athena our receptionists have had a much easier time in keeping accounts up to date . Making new appointments also take less time per phone call and checking out. Patient flow is smoother. Pros ease of moving between screens. Ease of checking someone in at the front desk. Review Source PO Paula O. Physician Used the software for: 1-2 years ### "I have been on Athena for over a year and it is a step above my last system" April 8, 2018 5.0 Improved payments Pros Ease of use. Global functionality and lots of useful data. I haven't even learned to use all the parts Cons A lot of buttons to click until you get your flow correct. No formal training on the product. We sorta learned as we used Review Source SP Stephanie P. Office manager Hospital & Health Care Used the software for: 2+ years ### "Client and patient friendly!" December 19, 2018 5.0 Great EHR software and an amazing patient portal both which make my job easier!!! Just need to fix a few minor bugs then would be a 5 star product!! Pros I like that it's very easy to use and it does it's own updates! The patient portal is a big help! Cons Customer service takes forever! Waiting on the phone is that last thing anyone wants to do. Program is slow sometimes and I have to call Athena to get it fixed! Also you cannot connect to another doc office if they are not a part of the Athena network! Review Source DT Debra T. Office Manager Medical Practice Used the software for: 1-2 years ### "Love Athena!" February 14, 2017 5.0 Athena is so easy to learn. I did not have any experience in a medical office at all and I have learned so much by using to Athena. Customer support is excellent and the learning portal is very good. I love all the help with PQRS and other quality control reporting. Pros Easy to learn and use. Review Source HB Heather B. Office Manager Medical Practice Used the software for: 2+ years ### "Best EMR ever!" June 27, 2016 5.0 Pros AthenaHealth is always there for you. Any question you have, they have someone that can answer it. The system is easy to use and has almost everything you could ask for. Excellent for a small practice. They also listen to their users. They have made many changes, for ease of use, and adding in direct messaging to other users in your office. Cons I have found nothing to complain about. Every problem I have had has been addressed in a helpful and timely manner. Review Source MP Michael P. Assistant Mngr Hospital & Health Care Used the software for: 1-2 years ### "Assistant Mngr" July 19, 2016 5.0 The initial use of the system is hard to understand, but useful after you have practiced a few times Pros The system has many functions that are very resourceful to a clinical environment Cons Not the most resourceful tool for an Occupational system of work. Review Source MS Melissa S. Office Manager Medical Practice Used the software for: 1-2 years ### "Athena is great!" June 17, 2016 4.5 Pros Athena is easy to use. The reporting capabilities are great! I no longer have to maintain excel spreadsheets from month to month :) CSC is helpful and I really like the option to submit questions/issues online versus having to be on the phone. Cons There should be more customizing available for clinicals and communicator! It's frustrating to have things show up in the patient chart that has NOTHING to do with our visit as a specialty practice. We should also be able to customize the online forms in patient portal so the same questions are asked on the online form as there are on the paper print-out form. Review Source VE Valerie E. physician Medical Practice Used the software for: Less than 6 months ### "Athenahealth EMR and Practice management billing" January 4, 2017 4.0 We have been on Athena for four and a half years now and I like it overall I think the practice management side is better than the EMR function It is an expensive system overall but I think they do a good job on billing and tech support is good. The quality management piece and some of the past medical history sections are really awkward to use. The management of paper in the office is good and we have been able to reduce a lot of the paper that floated around the office There is just a lot to learn with the system to do everything you want and it can be overwhelming when first starting with it The fact that it is a cloud-based system is great We have only gone down a few minutes a year because of an Athena issue The phone app works great and has made it not a big deal to cover call for myself all the time I truly can have a prescription sent in while talking on the phone to someone or document an ED recommendation Review Source BW Brenda W. Practice Administrator Medical Practice Used the software for: 2+ years ### "The Best!" October 16, 2018 5.0 I implemented this product in a practice, then started training providers on this product. I am stationary now and using another product that doesn't come close to Athena. Unfortunately, I am unable to switch over to Athena! I have used several different EMR/Practice management products and Athena is the best! Pros Athena can do most anything in their EMR/Practice Management product! Cons Percentage rate of collections can be a little high. Billing department can be a little hard to get a hold of, but over a great product. Review Source OR Omayra R. Office Manager Medical Practice Used the software for: 2+ years ### "ATHENA is great!" June 27, 2016 5.0 Pros What I like the best about this product is it's user-friendliness. It's set up in a very logical and cohesive way. That being the case, the overall experience in navigating it is painless. Cons What I like the least is the amount to updates that are done. Just when we I am getting to a feature or where to find it, there may be an update that moves things around. But most of the updates, once I get use to them, make ATHENA even more efficient. Review Source kW kristen W. office manager Medical Practice Used the software for: 1-2 years ### "struggle" January 16, 2018 2.0 Pros clinical side is okay to use. The doctors state it is easy to chart with. Meaningful use is manageable. Cons The billing is horrible. You are third party to your money. Half the time our biller is double checking athena Review Source CG Chris G. Owner Medical Practice Used the software for: 2+ years ### "Wouldn't recommend it since switching to Streamlined." June 20, 2016 1.0 Pros Nothing. They stopped listening to physicians several years ago and this is the result. The tagline of "let doctors be doctors" is the biggest lie yet. Cons Streamlined is the biggest misnomer i have seen in a long time. It takes longer to do just about everything now and many, many, many of the great modifications that they integrated over the years are gone and per Athena support they are not coming back. No explanation, no rationale. Review Source JK Janine K. Billing Representative Medical Practice Used the software for: 2+ years ### "Athena is easy to navigate" June 21, 2016 5.0 Pros The system is easy to navigate and there is always customer support if there is any issues. They are very polite and can usually walk me through my issues with no problems. If they don't know the answer they make sure they find someone who does know. This is a very user friendly system. Cons The only thing that comes to mind is at times there is long hold times for customer support. Other than that I can't think of anything that I like least. Review Source KS Krystal S. Front Desk Used the software for: 1-2 years ### "Our office utilizes Athena as our electronic medical record software." February 1, 2018 5.0 Pros Athena was user friendly and easy to learn since I started in this office without medical experience. Cons Athena could use some updates, especially in providing easy to access files such as patients social history. Review Source LS Lisa S. Clinic Director Medical Practice Used the software for: 1-2 years ### "Wouldn’t recommend to my worst enemy " September 19, 2018 1.0 Pros Honestly, the salesperson was the reason we went with Athena. Everything that they promised never came to fruition. Cons The most difficult EHR to use. Definitely NOT user friendly and the training was horrible. Review Source lP laura P. lab specialist Hospital & Health Care Used the software for: 1-2 years ### "great tool for patient care" October 6, 2020 5.0 Overall I have been pleased with athenaOne. It allows us to share information amongst many individuals. Pros What I like the most about athenaOne is the vast amount of information that can be shared. There isn't much that it can't be used for when it comes to patient care. Cons I felt like it took a good bit of learning to become comfortable with all the features and to become efficient. Review Source GV Gail V. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "EMR Review" July 19, 2016 4.0 We have a had a pretty good experience. The CSC is invaluable. Athena has a lot of functionality which is great for EMR and practice management and billing however, some spots could be easier to access information from the provider standpoint. Pros Comprehensiveness Review Source JM James M. phleb tech ii Medical Practice Used the software for: 2+ years ### "review" April 26, 2023 4.0 Pros The customer service is excellent, and the billing is easy to handle. Cons Nothing to complain about, Aetna has been very good to us. Review Source AM Azita M. Doctor Medical Practice Used the software for: 2+ years ### "Excellent product in every way" June 9, 2015 5.0 Pros The EMR is intuitive and no nonsensical. It is easy to use. It is extremely transparent when it comes to billing. We have used the athena communicator for the patient portal and it has been a God sent. It saves us time and the patients love it. Since the implementation of the system our office is effient , organized and runs like a well oiled machine. Cons Nothing much. I think some of the cardiology templates could use improvement Review Source BW Barry W. Medical Practice Used the software for: ### "Would not recommend AthenaClinicals" April 24, 2014 1.5 Pros It integrates with our billing service. It's very easy to attain meaningful use. Athena sorts incoming faxes, though often incorrectly or mislabeled. They have a helpful patient portal. It's easy for staff to learn. Cons The EHR is terrible. There's no flexibility. There aren't any specialty-specific features/functions or clinical analytics. Lab and test ordering are slow and cumbersome, as there is no name mapping to lab-specific code numbers (a physician must select different tests depending on which lab a patient goes to). Athena generates multiple duplicate copies of results in order to match results to orders; this results in an intolerable waste of a physician's time. It's very hard to review prior lab results. Tech support is arrogant; their answer has often been, "Well, that's how we decided to make it." Training is poor; once the product is implemented, the training ends. Review Source GP Gabriel P. Administrator Medical Practice Used the software for: 6-12 months ### "athena has converted our practice into a ppo money making machine." June 22, 2016 5.0 Pros After a month of training and learning a whole new approach to patient management I am pleased to say that I would recommend Athena to any practice that would like to improve efficiency and increase revenue. We would never go back to the old way of medical management after 6 months on Athena EHR. Cons As the clinic administrator and medical biller, I am have a key role in overall patient flow. The only negative I can give is that there is no way to view a patients e&m code history as I am coding the final billing slip. If there was a way that Athena can integrate a claim tab that in one click I could instantly view the patients claim history as I am finishing the current billing slip I think that would improve the overall system. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.