# Page 23 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of athenaOne

## Showing most helpful reviews

Showing 551-575 of 904 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KB

Kady B.  
Medical Coder  
Medical Practice  
Used the software for: 2+ years

### "Making My Life Easy "

July 12, 2017

4.0

Athena is customizable and assists our practice in every aspect. Having our billing and our EHR in one system that has a great support system really makes everyone's job easier.

Pros

Athena has really made my job as billing coordinator so easy. I am able to help my physicians improve their dictation which allows me to more accurately bill for the procedures they perform. Plus Athena follows up on my claims!

Cons

Sometimes Athena has holds or denial reason that may not be the most accurate. I have to reach out to Athena to assist in resolving the issues. (which is very easy to do) We also have to customize our templates to fit our specialty and services we provide. Once we get the templates fixed, it makes dictating so much easier.

Review Source

TH

Treasure H.  
admin  
Medical Practice  
Used the software for: 6-12 months

### "Wonderful!"

February 14, 2017

5.0

This is the only EHR I have used (only 1 year), but it was easy to get the hang of.

Pros

Very easy to catch on, ATHENAFAX, easy to upload documents and code them to be autopopulated (if you can't do it yourself, Athena support can help you). GREAT customer service, great report builders.

Cons

Some clinical features are slow to load, such as collapsible menu options.

Review Source

WT

William T.  
Orthopaedic Surgeon  
Medical Practice  
Used the software for: Less than 6 months

### "avoid it at all costs"

January 10, 2017

1.0

When we 1st purchased/contracted with athenahealth, it was, like all EMR's, not optimal but at least reasonably functional. With each upgrade, the system has become more difficult to use, requires more bandwidth, more employees to manage and creates more problems to solve. Its primary function is obviously not to help physicians take care of patients or office staff to run an office. Can't quite figure out what the purpose is at this point. They charge an arm and a leg for billing which essentially translates to sending claims. They do no follow-up and it is much more difficult to send claims in the system than it was in our previous one. We are actively looking at new systems now.

Pros

Cannot come up with any now.

Cons

The lack of customer service, the number of clicks it takes to do even a basic function. The number of error pages received.

Review Source

JC

John C.  
Billing Specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellent rating for AthenaHealth"

July 19, 2016

5.0

Technical support is friendly and knowledgeable. They will the solution to billing questions, and are very helpful.

Pros

AthenaNet provides an organized billing system. Reports can be generated, tailored to the needs of the practice.

Cons

Although I have not fully navigated the entire system, as a billing specialist I am not able to attend the workshops that are available.

Review Source

ES

Edred S.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "I can't imagine a better billing system."

June 17, 2016

5.0

Pros

Athena is how billing should be done. It is how I would do it. Write a billing computer system that would learn from and then prevent mistakes by tens of thousands of doctors. About 5% first time claim rejection rate sums it up best. My revenues went up by over 25%.

Cons

Although it gets rid of the most important problem in running a practice, it does not get rid of the other problems with insurance companies.

Review Source

AL

Ashley L.  
Rn  
Hospital & Health Care  
Used the software for: 6-12 months

### "Healthcare at home"

July 25, 2022

5.0

Pros

I like that it’s so easy to view medical information

Cons

I feel like accessing the portal is a pain at times

Review Source

BS

Bradford S.  
IT Director  
Medical Practice  
Used the software for: 2+ years

### "Exciting Company with passionate employees"

June 30, 2016

4.5

Pros

Everyone is passionate about their work and they solve your problems, with a smile, I never feel guilty for asking.

Cons

This is hard, ok I will nitpick, I wish there were more informational articles about how to use computers to their fullest, stratagies for doctors computer platforms, like using a tablet, or a surface pro, things to make them more efficient so they can spend less time on the Athena Interface.

Review Source

VP

Vicki P.  
Front OfFice  
Hospital & Health Care  
Used the software for: 1-2 years

### "Front Office Review"

July 19, 2016

5.0

It is very user friendly, I have learned a lot and each day find out a little more about what it can do.

Pros

Everything

Cons

All the changes, you get use to it and then it changes...they are usually for the best

Review Source

LH

Loren H.  
Doctor  
Medical Practice  
Used the software for: 1-2 years

### "A relative 'Dinosaur's' experience with this EMR"

June 27, 2016

3.5

Pros

The single biggest characteristic I appreciated was the ability to open a 2nd (or 3rd) chart without needing to close the one I was working on when I need to answer a phone call or question form staff about a different patient Most other EMRs require closing that chart before opening the next one which can waste great amounts of time when the network or local internet is already slow from high volume.

Cons

There is a considerable learning curve to start with - especially for those of us that are too old to have "grown up with" EMRs and typing all our notes.

Review Source

BB

Brian B.  
Physician Champion  
Medical Practice  
Used the software for: Less than 6 months

### "Absolutely hate everything about Streamline. Risk to patients; Classic is SO MUCH BETTER."

October 24, 2016

1.0

Lost a lot of functionality with Streamline. Unable to choose lab of choice or change way to submit an Rx during encounter. Miss quickpicks. Unable to save multiple labs for frequent tests that use different labs. Please ATHENA go back to Classic. It just needed a few more "jump to" tabs was all.

Pros

Allows to quickly see what an actual encounter will look like at the end after completing the various templates.

Cons

99%. It is a mess. Limited monitor "real estate"; really, medications and prescriptions are a large part of an encounter and with Streamline you get a small box to scroll in for meds. Classic had access to the entire monitor for meds. Unable to create QuickPicks or easily switch between different lab companies if needed.

Review Source

RR

Rita R.  
Front Office  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good work Athena - good communication"

July 19, 2016

3.0

Good communication skills and documentation. Good technicians on the support line. Good videos and directories

Pros

You communicate well between the doctors and patients

Cons

Sometimes too much communication

Review Source

TE

Tanya E.  
MA  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best EMR system I have used"

February 14, 2017

5.0

Easy to use. Easy to find things with document labels. Patients love the online portal where they can contact doctor directly with questions. I have used other EMR systems in the past and this is by far the best one yet!

Review Source

EC

Eileen C.  
Owner, NP  
Medical Practice  
Used the software for: Less than 6 months

### "Athena Health"

January 17, 2017

5.0

Learning a new EHR is a real pain. Most of us would prefer to go back to dictations or paper. However, that's just not best practice anymore. My friends recommended Athena to me when I was starting up my business last year. Once we were up and running I felt better about this system. I didn't really fall in love with it until I had been using it for about 6 months. The customer support is wonderful, being able to do combination narratives and templates has been very helpful and has increased my time management. I am now 14 months into my new practice and I still have a few more templates that I will customize, but I love it.

Pros

Auto medication updates, customizable templates, patient portal, patient quality measures and tracking, and great customer services. I do use their billing services as well.

Review Source

LL

Leigh L.  
Director of Finance  
Religious Institutions  
Used the software for: 2+ years

### "Good product"

September 8, 2022

4.0

Pros

The patient portal is adequate and meets my needs.

Cons

There have been a few times when the portal was running slow.

Review Source

cG

cynthia G.  
doctor  
Medical Practice  
Used the software for: 1-2 years

### "Athena for small practice"

February 17, 2017

4.0

The EMR is easy to work with. Meeting meaningful use,MIPS is managed by athena so it is easily accomplished.

Pros

easy to use meet meaningful use requirements

Cons

too expensive for small practice

Review Source

KC

KAREN C.  
Business Office TL  
Medical Practice  
Used the software for: Less than 6 months

### "Extremely powerful program backed by good customer service"

June 27, 2016

5.0

Pros

This program is extremely powerful. Because it does so much, at first using it seems a bit daunting but once you get the hang of it you will love it. The fact that it is cloud based means you can work from anywhere in a pinch. You are not anchored to the office in order to finish your dictation or working the AR report. If inclement weather closes the office, the billing office can continue bringing in the revenue from home, doctors can work on their dictation from home, the office, or hospital. I also love the American based customer service. If I can't figure out how to get Athena to do something I need or want it to do, I call customer service, reach a representative who speaks and understands English clearly, and then get a walk through on how to solve my problem.

Cons

Athena is currently in the process of switching all of their users to a new version called Streamline. Our office has not yet made the switch but we are apprehensive about being forced out of a system that we know is awesome into a system that we don't know.

Review Source

AB

Annette B.  
Office manager  
Medical Practice  
Used the software for: 1-2 years

### "Still trying to make it work"

February 14, 2017

3.0

Still trying to get everyone familiar with the system..

Pros

It helps us go electronic with ease.

Cons

Printing reports for the physician is not easy... Issues with the patient portal.

Review Source

TA

Terri A.  
Admin Asst.  
Medical Practice  
Used the software for: 2+ years

### "Love Athenahealth EMR!"

June 27, 2016

5.0

Pros

AthenaHealth is always updating their EMR to keep up with what's current. Customer service is fantastic. Very knowledgeable and helpful. Very user friendly for the staff.

Cons

Everything I work with is great and easy to use but I do hear some things that our billing people don't like. The cost might be prohibitive for some practices. But you'll have one less staff member for sure.

Review Source

SW

Snna W.  
Front Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Overall a product you can rely on"

February 14, 2017

4.0

I use this program for a fairly small physical therapy clinic. With this job being my first medical administrative position I was brand new to any kind of administrative software. I found that Athena's streamlined features were easy to follow and if I had any questions at all their customer service team was happy to help.

Pros

Customer Service

Cons

Some buried features that are hard to get to

Review Source

HB

Heather B.  
Front Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Athena Health Billing is very user friendly."

April 28, 2017

4.0

Pros

On the billing side of Athena Health, I feel that it is very user friendly. It is rather easy to find tools for assistance and looking up certain CPT and diagnosis codes for ICD-10.

Cons

I feel that there are certain things in dropping claims that Athena could work better on such as submissions and follow ups. I also believe that the scheduling and templates could use some improvement.

Review Source

RR

Robert R.  
patient  
Banking  
Used the software for: 6-12 months

### "Poor service delivery for patient"

February 16, 2021

2.0

The above has been an ongoing issue

Pros

mobile app is easy install and it's nice to have pictures of my providers

Cons

when I send an email to my provider, I get an autogenerated email that tells me the provider has sent me a message. Not! When i visit the provider, i get an autogenerated email inviting me to view meeting notes, etc. Nothing there. Either the design is flawed, or the implementation is bungled. This by Advent Health - not a small account for Athena Health.

Review Source

MD

Maggie D.  
Physician  
Hospital & Health Care  
Used the software for: 6-12 months

### "Need biller in office"

September 20, 2016

3.0

First of all sales person was not honest. I told him that my office had never done billing in-house and that we did not have a biller in the office. He told me it was not necessary and that my front desk workers could do the work. So it was not so. I have to hire part-time billers who get frustrated and then leave.

Pros

That they call the patients when they have a balm e

Cons

Complicated !

Review Source

eG

elena G.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "the best one I have ever used"

June 17, 2016

4.5

Pros

ease of use reliability functionality web based always updated has never been "down" for longer than 2 minutes support and help almost always available

Cons

don't like the association with us-bank (they are stuck in the last century) support people are sometimes just a little bit slow would love to have full support also on weekends esp for billing "clean-up" questions and issues

Review Source

Alessandra C.  
producer  
Media Production  
Used the software for: 2+ years

### "best insurance ever"

December 6, 2016

5.0

I have been member of Aetna for long time... They are always prompt to answer.love the web to keep truck of your health history

Pros

easy to use

Cons

none

Review Source

AT

Ashley T.  
Clinical Manager  
Medical Practice  
Used the software for: 6-12 months

### "Not what you pay for"

September 14, 2017

2.0

Pros

integrated with a lot of other systems tracks meaningful use patient portal so patients can contact us

Cons

Price almost tripled to remove billing and scheduling abilities No customer support for portal issues Customer support for office issues can sometimes take days to be resolved or you just don't hear back

Review Source

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