# Page 24 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

---

athenaOne

3.8 (904)

[View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 24 - Reviews of athenaOne

## Showing most helpful reviews

Showing 576-600 of 904 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SV

Sonia V.  
Dr's assistant  
Medical Practice  
Used the software for: 6-12 months

### "Athena review"

January 5, 2017

5.0

I worked with Athena in the past, and I loved it. Very easy and fast to learn. I love how you can customize your own notes makes it easy and very helpful to finish encounters faster. It gives you a summary of the past visits, also has flow sheets you can adjust. so much you can do with Athena.

Pros

how easy it is to use but very detailed

Cons

haven't found anything I dislike yet.

Review Source

ZC

Zoe C.  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "AthenaOne Review"

August 19, 2022

5.0

Pros

I like how easy it is to navigate through the software. I particularly like the messaging feature.

Cons

I do not like how this software logs you out after a short period of time of inactivity.

Review Source

RC

Rodni C.  
MD owner  
Medical Practice  
Used the software for: Less than 6 months

### "Awful, simply awful"

April 14, 2017

2.0

Requested a refund because although we were told we went live initially, over a month later we were told oh I don't know who said that our why but you aren't live. Then even after the new Mgr took over, nothing worked ad described. But was told I was not entitled to a refund. Worst waste of money for my practice ever.

Pros

Erx is about it Nothing else seemed to work well at all. We were told multiple things that were absolutely false, our accounts were ignored until major complaints, then people tried to be overly helpful and available, always CCing their boss.

Cons

Everything else No support, implementation managers always MIA, unless they are trying to impress a boss. Worst situation I've ever experienced with an EHR.

Review Source

KW

Kimberly W.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "AthenaOne...keep looking!"

May 13, 2016

2.5

Pros

Honestly the Athena Help is kind and friendly and willing to help us through our frustration

Cons

It takes at least 5-6 clicks to do anything. Nothing is simple! You have to jump through hoops just to get from one thing to the other. You cant just make an appt. without going through the patients chart. Heck you can't do anything without going through the patients chart. You have to print a bar code off to get anything over to Athena they say they will file it for you and really it all goes in your inbox for you to file. It is a waste of paper, time, payroll and labor. EVERYTHING with Athena takes A LOT OF TIME!!! The sales team sells it like they do it all. YOU do it all! They just guide you on how. Don't let them tell you they will do everything to get you started that is False.. they will wait till you have questions when it comes up then they will guide you through it. They recommend you watch tutorials on your own time and call you twice a week. It is just not enough training. You are on your own. Very frustrating.

Review Source

kL

kate L.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "in general, it is an easy to navigate product. but expensive"

June 21, 2016

4.0

Pros

easy to use and navigate. still prefers the older model, but we learn to use the new system. especially providers, they don't think the newer system is friendly for them.

Cons

inability to e-sign free form. when we receive forms or even prior authorization, we can't e-sign. we have to print out forms, then fax and then fax aagin to athena for records. this process is cumbersome

Review Source

ES

Emily S.  
  
Hospital & Health Care  
Used the software for: 1-2 years

### "Athena Review"

July 19, 2016

4.0

I have used multiple EHRs in the past, and Athena has been one of the most user friendly systems I have used.

Pros

Ease of use

Cons

The recent change was hard for me to get used to.

Review Source

JJ

Jason J.  
Physician  
Medical Practice  
Used the software for: Less than 6 months

### "Went from terrible to the worst"

January 27, 2017

1.0

Once they implemented their "streamlined" version, Athena went from just terrible to the absolute worst EHR on the planet. Nothing is streamlined about it. At least double the amount of time and clicks to get through a patient's documentation. Everything is collapsed by default so you have to click on it, wait for it to expand, and then do your work. Brilliant! Every developer who worked on this should remove themselves from the gene pool. Idiots! I could go on for hours about specific features of this product that are terrible. But it's not worth my time. Believe me, they won't change even when their own message boards are lit up with identical complaints.

Pros

Nothing. It's terrible.

Cons

Too slow, too many nested or collapsed menus. Nothing predictive or in any way helps speed up the process.

Review Source

HG

Hailey G.  
Admin  
Medical Practice  
Used the software for: 6-12 months

### "AthenaNet review"

April 27, 2017

5.0

Athena is the best system I have used in a medical office.

Pros

\-Easy to find people by DOB, last name or phone number -Much better than paper charts -Easy to schedule

Cons

\-Does not always let you know when making a duplicate chart -Issues with credit card machine every now and then -Issues between Athena and chrome

Review Source

CB

Crystal B.  
Medical Assistant  
Medical Practice  
Used the software for: 6-12 months

### "My personal review"

February 14, 2017

4.0

I enjoy working with the software. It's user-friendly and can be adjusted to your liking. When I need help understanding it, customer service is helpful and reliable as well.

Pros

System can be adjusted that helps the flow of work. The system hub helps with instruction on how to navigate the product and doing specific functions.

Cons

Not sure.

Review Source

DH

Derek H.  
Physician  
Medical Practice  
Used the software for: 1-2 years

### "We love the Athena system."

February 17, 2017

5.0

Great EMR system. We use to use paper charts and have switched to Athena and love it.

Pros

Easy to use. My collections have increased substantially.

Cons

Nothing, really!

Review Source

AV

Angela V.  
Practice Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "I love working with Athena"

July 19, 2016

4.0

I enjoy my account manager the most, she is responsive and helpful. My feedback is taken seriously. The CSC helps with smaller issue resolution and works hard to resolve concerns.

Review Source

VE

Vicki E.  
EMR Coordinator  
Medical Practice  
Used the software for: 2+ years

### "User Friendly"

June 20, 2016

4.0

Pros

It is very user friendly and easy to learn how to navigate. In addition, we have had regularly scheduled calls with our Account Manager twice a month to discuss any issues/concerns, etc. since we started on it in 2010.

Cons

If your specialty is a "minority" instead of something broad such as Internal Medicine, it sometimes seems like your concerns and ideas are not heard.

Review Source

Chris P.  
  
  
Used the software for:

### "Closing Our Office"

May 26, 2014

1.0

There was no upfront cost for expensive software. Now the negative..... this may work for people outside of the office, but it is not made to make life easier for a physician! My work load tripled. I worked on Athena tasks at home in my free time. The training went on for months. My income dropped substantially. I had to hire additional staff to deal with Athena tasks. The part in the advertising where it says that it will take care of things so that the doctor can focus on patients? A complete lie. I have so much unrecoverable income now that I have to close my office.

Review Source

AD

Alexander D.  
  
Medical Practice  
Used the software for:

### "Too many steps to complete a task. Need to work on medications."

August 28, 2014

1.0

Pros

Nothing. Overall, it needs to go back to the drawing board and make it easier for physicians. When you're seeing 30-40 patient a day, you can't spend your time clicking, scrolling, repeating tasks, and taking several steps to complete a simple task.

Cons

The flow is awful. It takes multiple steps to complete a task. There are issues with medication defaults. For example, Valium or Flexeril defaults to TID. I have five documented cases where there are problems with medications. Any changes in medications make you have to manually change it in the medication list, which is found on the top of the screen. It doubles the work. Other EMRs automatically change the dosage and stop dates. With Athena, you have to do it manually. Complaints to Athena seem to go nowhere. They have very poor followup and poor customer care.

Review Source

RM

Rebecca M.  
Nurse  
Medical Practice  
Used the software for: 2+ years

### "User friendly EMR"

June 19, 2016

5.0

Pros

User friendly and able to get Athena help immediately.

Cons

Vaccines on intake should be easier to look up. When trying to pull up vaccine, too many vaccines in category come up. If you do not know exactly name for vaccines, it is hard to find. Working in gynecology, you don't always know what correct vaccine to choose such as trying to pull up pneumonia vaccine.

Review Source

CR

Callie R.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "Using Athena for the past six years"

June 17, 2016

5.0

Pros

I have been using Athena for nearly six years. This program is easy to use and when you hit a bump in the road they have a great support team that can help you.

Cons

It seems like updates just appear out of no where with no notice. I don't look at the home page much when I log-in so it's likely my own fault but a message in Athena or an email would be helpful.

Review Source

RW

Rachel W.  
RN  
Medical Practice  
Used the software for: 6-12 months

### "Great EHR "

July 20, 2017

4.0

Awesome system

Pros

Ease of use and access to lots of things, e-referrals are so easy and quick, love seeing lots of info about the patients on one screen

Cons

Can't do certain things on certain screens or get back to patients charts easily. Have to go through lots of steps to order things.

Review Source

SH

Shannon H.  
Clinical Staff  
Hospital & Health Care  
Used the software for: 1-2 years

### "Athena Is Great"

July 19, 2016

5.0

When I first started at OAK it was a little hard to get used to. but after about a week of using it, it was easy to use!

Pros

It is very easy to navigate.

Review Source

HK

Hilda K.  
Physician  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Recommending "

December 21, 2018

3.0

Pros

used as outpatient EMR, Easy to navigate

Cons

Too much information needed for the note

Review Source

SP

Stephen P.  
Doctor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent product; top-notch support"

June 18, 2016

4.5

Pros

The support is second to none. The negative comments regarding support are really perplexing to us. The software is much more user/configurable than other EMR's with which I have experience. The servers are quite stable with rare slowdowns and no complete outages. The billing side has provided good cash flow but realize you still have to work up problem claims and file some appeals yourself.

Cons

There are many clicks involved to accomplish seemingly routine tasks. I've been told this is being addressed.

Review Source

CW

Christina W.  
Senior Manager  
Medical Practice  
Used the software for: 6-12 months

### "It could be better"

May 18, 2017

3.0

Pros

Cloud-based. Easy install and deployment. Has everything an EMR needs to have from Registration, Clinical Documentation to Billing.

Cons

Athena was originally used as a practice management tool. There seems to be some lacking in simple functionalities. For example, the lack of a search functionality in the report tools. There are too many steps and clicks to try to get to a patient's chart. Slow response from customer service. Put in a request to build an interface and they told me that it would take over 3 months to assign an engineer to my ticket. That's not including the time it would take them to put it in place.

Review Source

LL

Laura L.  
  
  
Used the software for: 1-2 years

### "Athenahealth"

July 19, 2016

4.0

Overall I've had a good experience and problems get resolved eventually. It may be difficult to get the right department to help with what is needed.

Review Source

JG

Jennifer G.  
Project Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Helpful patient portal"

July 12, 2022

3.0

Pros

I am a relatively new user for the patient portal. It's been helpful to access necessary information.

Cons

I had some login user issues that have been resolved

Review Source

DV

Diane V.  
CFO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Multi Provider Ophthalmology and Surgery Center - Former client"

July 19, 2016

2.0

Our practice was too large and too complex it didn't work out well for us. Our cashflow and AR was negatively affected. We used the service for a year, had to bring in new billing staff to work AR correct accounts.

Pros

Easy to use system

Cons

The software was fine, it was the staff that worked the accounts via posting, etc.

Review Source

MH

Maria H.  
Tech  
Medical Practice  
Used the software for: 2+ years

### "Billing and Scheduling Appointments"

January 9, 2018

4.0

I would give this program a 8 out 10. So far very happy with them though.

Pros

I'm going to start first by saying this product is very easy to use, Anytime I have a question I can get an answer by one of the reps in a timely matter.

Cons

There are a few things we would love to have, for example the power to remind us something, or alerts on some patients. ETC...

Review Source

Similar Products

Featured