# Page 26 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 26 - Reviews of athenaOne

## Showing most helpful reviews

Showing 626-650 of 904 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SG

Sabrina G.  
Medical office Ass.  
Insurance  
Used the software for: 2+ years

### "I have used this software at two different facilities.Which I learned it at one an used at the other"

July 19, 2018

5.0

Knowledge to use on others

Pros

This software is easy to use once you learn the process. Which helps that the customer service people are very helpful and will walk you threw any issues

Cons

The only issues I would say that isn't as much helpful is the verification part. It's so complicated to understand

Review Source

SB

Sarah B.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Athena Review"

June 21, 2016

2.5

Pros

The patient registration is easy and simple. It brings you step by step through registration as well as offering the portal and cell phone options to patients. The communicator with reminding patients of their appointments helps allow more time for interaction in the office with the patient.

Cons

There are too many places that you need to look to find the information that you are looking for. It needs to be more simple especially for smaller 1 doctor practices. The program is designed more toward multiple practitioners. It is best fit for a PCP office and not a single provider specialty office.

Review Source

DL

Debra L.  
Billing Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Athena Review"

June 28, 2016

4.5

Pros

I really like being able to access the EMR when needed. I can download and attach to a claim.

Cons

I don't like it when Athena does a bad debt adjustment on our patient's account. I need to look over the account before they do this. Nine times out of ten the patient needs to go to collections.

Review Source

ST

Stephen T.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "I love Athena! "

June 4, 2015

4.5

Pros

Patient portal, business aspect of system, when you do well then Athena does well. They have an incentive for you to do well.

Cons

Like anything, I wish it was less expensive. I wish everything though was less expensive. In the end, our first year was a net increase of 12 percent in revenue.

Review Source

tH

taneka H.  
Receptionist  
Hospital & Health Care  
Used the software for: 2+ years

### "Athena functionality"

June 17, 2016

4.5

Pros

Athena is by far the most user friendly functional software. no hunting for things, its all a click away and very easy to learn.

Cons

sometimes it has a lag. not quite moving as fast as it normally does. also we no longer have insurance verifications on the system. this was a tremendous help.

Review Source

KT

Kelsey T.  
Patient Advocate  
Medical Practice  
Used the software for: Less than 6 months

### "Thank you!"

October 13, 2016

4.0

I have been using Athena for a while now in our small medical practice. The user function is very easy. We appreciate the opportunity to suggest changes and request personalization for our needs.

Pros

The product is easy to use. We REALLY like being able to have multiple windows open at once. The personalization is great. We like being able to template exactly how we want.

Cons

We have difficulty when we want to see a fax and if it has immediately arrived. Because the faxes are routed to different places, it can be difficult to tell if one has come through. Other than that, we love the program!

Review Source

SP

Scott P.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Athena For the Single Guy"

June 21, 2016

4.0

Pros

For a single practitioner, there is no upfront or ongoing cost for EHR and the % on collections is reasonable. You can 'customize" how you use the EHR to your patterns.

Cons

Calling in for help can be cumbersome as the people are not always on the spot with their answers. Wait time is ok.

Review Source

DED

Delora Elizabeth D.  
Office staff/ stand in nurse  
Medical Practice  
Used the software for: Less than 6 months

### "Bad system "

February 9, 2017

3.0

This system is fairly hard to use including multiple steps and it lacks a lot of functions. The system has several annoying features that require repetitive or multiple steps. The customer service line is a hit or miss on if you actually get help.

Pros

The nursing intake is not too difficult to master and the helpline is sometimes useful.

Cons

It's complex with lots of steps and weird rules and regulations. This company actually took money out of the doctor's personal bank account which is totally unacceptable. Athena promised a lot of services they couldn't deliver that our business has had to compensate for.

Review Source

PC

Pam C.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Takes a while to get used to it"

June 20, 2016

2.5

Pros

the ease of the billing. Athena takes care of most of the little problems that pop up after claim has been submitted. freeing up time that can be spent on appeals and the like.

Cons

the number of clicks needed to perform the most basic things. and also the fact that certain areas of the chart are not connected to billing. It would be much easier if when the doctor entered in the info that a test was done the e&m code was automatically entered in the billing. And there should be a way of amking the clinician and non-clinician merge for those offices that one person performs both tasks.

Review Source

CR

Cindy R.  
Administrator/Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Administrator / Office Manager"

October 26, 2016

4.0

Athenahealth is the most user friendly EMR our practice has ever used. Physicians are no longer having to spend hours outside of the office just to keep up. Patients report the portal being easy to use and update.

Pros

The biggest pro in my opinion is that my providers are no longer complaining about the amount of time they have to spend outside of the office just to keep up. Happy physicians equal happy office staff.

Cons

The biggest con I can see is the cost. We have not been using Athenahealth for very long so I hope eventually we feel as though we made a good decision and get what we paid for.

Review Source

SG

Sandra G.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "Got to try it!"

June 22, 2016

5.0

Pros

Is very user friendly, help always available when you need it, except for weekends!

Cons

It might be the cost for some physicians, but the way I see it is one less employee I have to hire to and making sure they are doing there jobs. I rather pay Athena to do the foot work for me.

Review Source

VV

Vanessa V.  
Billing Manager  
Medical Practice  
Used the software for: 6-12 months

### "Collection department i"

June 21, 2016

5.0

Pros

Athena representatives are always there to help! They take the time to go over whatever questions you have and if they can't answer the questions they will find someone who can or they will do all the research and contact me with the answer! They are understanding that I have patient's to process while on the phone with them and will wait for however long it might take!

Cons

wait time on calls done to support,wait time on calls done to support,wait time on calls done to support,wait time on calls done to support,wait time on calls done to support,wait time on calls done to support

Review Source

CF

Cynthia F.  
Business Office Rep and coder  
Medical Practice  
Used the software for: 2+ years

### "Great service"

June 27, 2016

5.0

Pros

Athena is very user friendly and easy to read. Customer service always helps me when I have a question.

Cons

Batches get confusing when posting. But other than that, I love Athena. I had to really think of something to say in this category since I am so happy with this product.

Review Source

MP

Meredith P.  
Director of Operations  
Medical Practice  
Used the software for: 1-2 years

### "Increased Efficiency in Workflows"

April 12, 2017

5.0

Has helped us streamline processes and decrease paper.

Review Source

wP

william P.  
president/physician  
  
Used the software for:

### "Excellent Option For Independent Physicians"

June 3, 2015

5.0

I love the Athena Health program and highly recommend it especially for independent physician with a need to have a solid base to their billing system. I have been highly satisfied with Athena's service but do recommend that anyone using their system has someone with billing follow up expertise on board to follow up and resolve billing issues as they come up. If your system runs well you can send the bill from the out desk as there are a lot of built in rules that prevent errors but as with any billing system when things bounce at the insurer level it commonly needs further work and while Athena will do that to some degree having someone able to follow up on things that can't be cleared by Athena is reasonable. Botton line: Athena clears 90% of your billing issues but given the complexity of billing these days best to have someone on board or on contract to get the most out of your work efforts. I welcome questions or concerns.

Review Source

SB

Stacey B.  
  
Hospital & Health Care  
Used the software for: 1-2 years

### "to many steps"

August 22, 2016

2.0

As a sonographer it is my job to receive the order, complete the exam, state what exams where done and let the physician know the exam is completed and waiting for the final interpretation. The majority of my orders are not seen right there on the intake page or they don't have the proper indication and I have to generate the order myself in order for billing to take place. There are way to many steps for me at the end of my exam and it shouldn't take more than a minute to complete.

Review Source

AM

Ashley M.  
Doctor  
Medical Practice  
Used the software for: 6-12 months

### "Great for small practices!"

August 31, 2016

4.0

Pros

Great customer service for onboarding, able to customize templates easily and quickly, able to have two windows open so you can edit templates while you are seeing patients. Great point of care decision making tools, diagnosis already linked to most common orders that show up as a quick drop down menu. Scheduling, billing and patient portal all in one!

Cons

Would love to have someone come to our practice the week we went live, but would have had to pay more, we get it, but as a small practice, just wasn't economically feasible, the telephone support is great though!

Review Source

VR

Verified Reviewer  
Administrative Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Worst EMR Athena is a scam"

August 1, 2018

1.0

Pros

There are none the cons out way any possible pros. Do your homework they are liars and will sell you an emr that doesn’t exist.

Cons

The company is horrible. They do not honor the business contract they gave us. No support, our office has done our own leg work because Athena’s supports staff is incompetent. No billing support what so ever.

Review Source

JR

Jonathan R.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Less paper"

June 17, 2016

4.5

Pros

Since switching to Athena, I have seen stacks of paper shrink. Lab results have become integrated, and portal communication is seamless.

Cons

The only problem that I have is with the scheduling tool. My front desk does not like multiple clicks to find a calendar

Review Source

BW

Barry W.  
Attending  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Difficult to navigate"

August 29, 2019

3.0

Meeting Medicare standards

Pros

Modern design. Large fonts. Detailed entry.

Cons

Very difficult to navigate. Too much info requested

Review Source

KL

Kelly L.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Athena Excels!"

June 24, 2015

4.5

Pros

Ease of use, report generation and customer support.

Cons

Cost is always an issue with any product in an environment of decreasing reimbursement, but Athena are the least of any vendor out there. Looking at Athena, this was the only dislike I could think of.

Review Source

TD

Tonya D.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Athena Streamline"

October 13, 2016

3.0

Streamline is horrible and we have lost functionality that we had with the classic Athena. They forced everyone to change without asking and that is not cool. I feel like we had a bait and switch.

Pros

easy to use

Cons

too many clicks to look at past documents, does not save medication information like lot number and exp dates - staff must enter manually every time. Does not display patient room number when it come to medication administration for in office. Does not auto save and you will loose data. does not have an easy dashboard like before for a patient facesheet

Review Source

MG

Mallory G.  
IT applications analyst  
  
Used the software for: 1-2 years

### "Tricky Electronic medical record software. Beware, providers do not like it."

January 29, 2018

4.0

End users had too many problems, but back end was fine.

Pros

The back end maintenance is not bad at all. The application is not bad to change or build new things for Providers. Customization is difficult in some spots.

Cons

End users constantly complained about the software not working. The items would crash when clicked on, like ePerscribe. We had several issues of results not showing.

Review Source

SM

Shelby M.  
Executive Director  
Medical Practice  
Used the software for: Less than 6 months

### "Athena Health EMR"

August 31, 2018

5.0

Customer Service was fantastic for us as a small clinic! Highly recommend their product.

Pros

It is pretty easy to learn, manuals are online, support and their customer support representatives are awesome!

Cons

No paper manuals, reports are not the easiest but are detailed which is good! Trying to find help sometimes on the internal support is difficult.

Review Source

jP

jon P.  
Doctor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Long on promise short on delivery"

January 1, 2016

1.5

Pros

The EMR is customizable. Certifying for MU was easy. After 4 months I can get an average patient chart done in 6 minutes provided I have a staff member do the sign off and check out. Training prior to go live was good and the trainer was very knowledgeable and helpful.

Cons

Billing follow up and working of A/R is terrible. After 4 months using Athena billing I can find no evidence that a single patient has been billed for their balance after insurance. Our Accounts Receivable is 50% higher than it has ever been in the 6 years we have been open. There seems to be no one we can talk to except client support, after a long wait on the help line, and our account representative, who is available on the phone only by appointment, promises but does not deliver. The EMR is finicky and full of glitches. It requires countless clicks to get anything done. The imbedded E&M coder is not reliable.

Review Source

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