# Page 27 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

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Last updated March 13th, 2026

# Page 27 - Reviews of athenaOne

## Showing most helpful reviews

Showing 651-675 of 904 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MR

Maureen R.  
Receptionist  
Medical Practice  
Used the software for: 6-12 months

### "EMR review"

November 24, 2016

5.0

I've used other emr's and find Athena the easiest user friendly of them all and would recommend it to everyone

Pros

Very easy to navigate

Cons

Does not let you see the last patient chart that you were in

Review Source

FH

Federico H.  
Doctor  
Medical Practice  
Used the software for: 6-12 months

### "Athena was the best choice we made"

July 20, 2016

4.5

Pros

Easy to use, very intuitive and uptodate. We have younger Drs and Older Drs and as you may know you can always find some are more reluctant to change than others, well, it made me super happy to hear from directly from the most reluctant Drs that they are so happy with this EMR.

Cons

One of the few flaws I did notice is that if a mistake was made in one of the vitals in the past, it cannot be later edited and that may totally disrupt the growth charts (like in my case that I'm a pediatrician). We have not had any problems with the vendor luckily.

Review Source

SK

Stephanie K.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "happy with athena health"

June 20, 2016

4.5

Pros

how everything is all in one, ease of use and how much work athena does for you on the back end to help cut down on staff

Cons

sometimes there are not fixes to problems that we have encountered, customer service is as helpful as can be though

Review Source

VH

Vicky H.  
Referral and Authorization Coordinator  
Medical Practice  
Used the software for: 2+ years

### "User Friendly, unless you are a referral coordinator."

June 17, 2016

4.5

Pros

Athena is easy to use. User friendly. Everything is really self explanatory.

Cons

I am a referral and authorization coordinator. There is no easy (efficient) way to request or track referral requests for upcoming patient appointments.

Review Source

WK

WAyne K.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Streamline is bad for Athena "

June 30, 2016

1.5

Pros

Billing aspect, I love the previous product. If streamline would disappear it'd be great

Cons

Does not allow individualized settings. They have recently changed to streamline likely for hospital use and not for individual clinics

Review Source

AB

Anita B.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "Initial use in medical practice trnsition"

July 3, 2018

4.0

Pros

Able to use soap note comfortable formats and edit notes as needed Able to use templates and medical terminolgy

Cons

Learning to segment orders from thought, work flow Sometime going back is not as simple as it wS when flipping a page

Review Source

MM

Michelle M.  
IT Manager  
Medical Practice  
Used the software for: 1-2 years

### "Athena Love"

November 11, 2015

4.5

Pros

The support is amazing! The application is so intelligent. The metrics we can pull effortlessly are outstanding. Knowing how long it takes a patient to cycle through the different departments of our office, how efficient providers are in documenting a visit at the time of service etc has been enlightening to say the least.

Cons

The training for implementation could be more robust.

Review Source

NH

Nicole H.  
Nurse Practitioner  
Medical Practice  
Used the software for: 1-2 years

### "Software Review"

June 27, 2016

3.5

Pros

I like that you are able to speak with someone quickly if you have a question about the product and the tech is able to screen share to assist with your problem.

Cons

Having to create your own template for commonly used conditions. Some may see this feature as a pro however if something is very common such as preoperative visits...why isn't there a preop template already created?

Review Source

BV

Bridget V.  
  
Medical Practice  
Used the software for:

### "Office Manager"

October 30, 2014

2.5

Pros

Help is only a call away and the customer service representatives are almost always knowledgeable.

Cons

It's too expensive. It's not worth the price! Closed loops are just an added expense. Their billing is outsourced to India, so trying to track someone down is literally impossible. They do not follow up on claims as they suggest. I still do more claim follow-ups because they won't! Getting your account rep is very difficult. It took a call to the corporate office to finally get a reaction.

Review Source

CF

Colette F.  
Nurse  
Medical Practice  
Used the software for: 2+ years

### "Good Customer Support"

June 18, 2016

3.5

Pros

When ever there has been an issue with the program technical support has been quick to solve the issue.

Cons

Would be nice to have someone come out to go over the changes they have mad instead of finding out after the fact.

Review Source

aC

alison C.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "Great system, just takes a while to get used to it"

June 17, 2016

3.5

Pros

Excellent resource abilities...just takes alot of effort to get information into system. Ease of finding historical information.

Cons

patient's secondary phone number getting confirmation calls instead of primary number

Review Source

TF

TASHA F.  
MEDICAL ASSISTANT  
  
Used the software for: 6-12 months

### "EASY AS PIE"

July 19, 2016

5.0

COMPARED TO THE OVERRATED EPIC SYSTEM ..IT'S A GOD SEND !!!! DAY TO DAY USAGE IS MANAGEABLE AND NOT SO COMPLICATED

Pros

EASY ACCESS TO PATIENT RECORDS

Cons

SO MANY FOLDERS

Review Source

JS

Jennifer S.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "ABSOLUTELY WONDERFUL!!!!!"

July 11, 2017

5.0

Pros

Super easy to learn and use. This program takes a lot of the guess work out of processes providing detailed directions, videos and customer service support. Claims are easy to create and bill out. The A\\R functionality of it is absolutely amazing.

Cons

There are no true Cons to this program. If there is every an issue, ATHENA works diligently to rectify any negative situations.

Review Source

JT

Julie T.  
Physicisn  
Mental Health Care  
Used the software for: 2+ years

### "Athena is cumbersome"

November 9, 2017

3.0

Reports that are more customizable than what is offered.

Pros

The new tabs at the top are helpful for navigation. Being able to customize templates is nice. Ability to use on cell phone.

Cons

Still too much scrolling and clicking. No ability to make quick keys to quickly put in frequently used text.

Review Source

Jarred J.  
LPN II  
Hospital & Health Care  
Used the software for: 1-2 years

### "Very easy to pick up and get going."

December 9, 2018

5.0

Pros

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Review Source

sF

stephanie F.  
RN  
  
Used the software for: 1-2 years

### "Athena review"

July 19, 2016

3.0

It was a very difficult transition and felt more on site help would have been more useful. Also, have more training prior to implementation would have been helpful

Pros

location of documents, ability to adjust face sheet views for documents. The flow sheets are also nice

Cons

the frequent changes that many times we are not notified about and it delays pt care because tests cannot be properly ordered

Review Source

CH

Carrie H.  
Nurse  
Medical Practice  
Used the software for: 2+ years

### "I use this daily, all day."

June 22, 2016

5.0

Pros

I really loved the help from an actual real person when I had to call customer support. He was awesome and very knowledgeable!

Cons

Hate some of the update's but that is only because I do not care for change.

Review Source

MAA

Monica Acon A.  
Sales Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Good but tedious. "

January 19, 2018

4.0

Pros

Athena software is very detail oriented. It makes processing information very effective as everything is stored according to patient and keeps record keeping easy. We like to use iPads in the office, conducting and recording appointments directly into Athena

Cons

I do not appreciate how I have to click through all the screens as I input information about the patient. Even if I have no prescriptions I have to ok and click through screens which is time consuming and tedious

Review Source

KM

Kaitlyn M.  
Biller  
Medical Practice  
Used the software for: 6-12 months

### "Frustrating, to say the least."

June 17, 2016

1.0

Pros

Not much. The set up is decent. Our practice does not use the EMR, so we only deal with the billing aspect of it, which is practically non-existent.

Cons

The lack of help. Also, the lack of formative presentation. Our office was under the impression that more would be done to help with the flow of the billing. The inability to maneuver around the system is awful. You have practically no control of your own money. Everything has to be done through Athena posting team. The posting issues are astronomical.

Review Source

SC

Sarah C.  
Receptionist  
Medical Practice  
Used the software for: 1-2 years

### "Fantastic all in one software"

June 17, 2016

4.5

Pros

I like the support. I like how easy it is to use. Real time insurance verification, faxing, scheduling.

Cons

Whomever processes faxes often mislabeled the faxes. Insurance cards are labeled as clinic document. Referrals are labeled as historical records when it says referral on the first page. I wish I could fax a document to multiple numbers at once.

Review Source

CC

Christy C.  
Physician's Assistant  
Medical Practice  
Used the software for: 2+ years

### "Very user friendly."

June 27, 2016

5.0

Pros

This was my first exposure to EMR and it was very easy to learn. I can't imagine our practice without it now.

Cons

No complaints. I haven't had any problems at all. This has been a great experience.

Review Source

SB

Stacey B.  
Practice Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Athena Review"

July 23, 2016

5.0

I have been using Athena for over 8 years and love the product. The billing system is easy to use and so is scheduling.

Pros

Ease of use, the billing system, the scheduling system.

Cons

nothing.

Review Source

JH

Jill H.  
Credentialing and Billing specialist  
Medical Practice  
Used the software for: 2+ years

### "Easy to use, great flow through chart. "

June 17, 2016

2.0

Pros

Easy to use, the flow of intake to exam and assessment and plan is great.

Cons

Reporting is not very accurate. Updates are very frequent which makes it hard to create a stable platform for staff.

Review Source

ST

Stacey T.  
Consultant  
Medical Practice  
Used the software for: 2+ years

### "EMR that's easy to use!"

June 27, 2016

4.5

Pros

Ease of interfacing with payer sources Ease of use

Cons

Unable to get answers to some of the reports Don't feel that I've reached the highest level of personnel who can explain what it means

Review Source

ME

Mary E.  
MA  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great program "

July 20, 2016

5.0

Athena is a great and easy to use. easy to get through my workflow. Very easy and convenient for the staff. Great updates

Pros

Easy to use

Cons

None

Review Source

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