# Page 28 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

[View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 28 - Reviews of athenaOne

## Showing most helpful reviews

Showing 676-700 of 904 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VT

Valerie T.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "New practice to Athena, transitioning very well."

June 17, 2016

5.0

Pros

This product is the easiest EMR we have used. The support staff are the best in the business.

Cons

I really have nothing bad to say about this EMR. The staff and support team are the best.

Review Source

LM

Lisa M.  
LPN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Athena Streamline"

July 20, 2016

2.0

In training for my position there was not much to go on so basically had to train myself and get assistance from co-workers. When I did call Athena to get help I was told incorrect information then by the end of the day figured it out on my own.

Pros

nothing really at this point it is harder to move around. The information needed is not all right there in one spot as it was before. It is even more time consuming to do my job.

Cons

System is slow, have to go or push to many buttons to get one job completed.

Review Source

JF

John F.  
sonographer/ clinician  
Medical Practice  
Used the software for: Less than 6 months

### "Athena "

November 7, 2016

4.0

Athena is good all around tool for billing, collections, scheduling, and EMR. Athena is easy to use and putts all parts of the chart in a easy to use location for viewing. Athena faxing and scanning is easy to use and makes getting the paper into the electronic medical record simple. The billing and collection is easy to use. Scheduling fits all of our needs very well.

Pros

Ease of use is the main thing. If you have to spend your time looking around in the EMR it is frustrating.

Cons

It is more expensive than other choices on the market.

Review Source

AS

Aileen S.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Nothing is perfect but this is close"

June 17, 2016

4.5

Pros

I like the ease of being able to schedule and get messages sent out. Takes some time but once you get it down it's quite fast and simple.

Cons

What I like least is having to close out so many tedious items such as patient summary and having to finish a label before being able to file away. It really is extremely time consuming.

Review Source

MC

Megan C.  
Coder  
Medical Practice  
Used the software for: Less than 6 months

### "Too many changes"

November 9, 2016

2.0

Athena was alright, not the greatest until they switched to "Streamlined". After streamlined was implemented it has gotten worse, much worse. We seem to have nothing but problems now. From reception to clinicals to billing, we have all kinds of issues. The help desk can help with some aspects of these but most of the time they have to send for help with another department to try and figure anything out. Prior to streamlined our only issues were lack of training with the system and a few errors here and there.

Cons

"Streamlined" Limited help Lack of training

Review Source

DY

Donna Y.  
Admistrative Supervisor  
Medical Practice  
Used the software for: Less than 6 months

### "Not pediatric friendly at all"

February 24, 2017

2.0

It is a great system if you are a huge practice with multiple locations. If you are like me and you are in pediatrics.... don't use Athena. It would be nice if they listened to the people (who use the system) and create a better product to make the workflow better.

Cons

Too many clicks to get to what you need Insurance eligibility issues The implementation and training process is not informative at all and was limited to a 1hr phone call per week. No one on one training. The online classes are useless.

Review Source

BH

Brenna H.  
Patient Care Representative  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Extremely easy to learn"

February 9, 2022

5.0

Pros

User friendly, easy to schedule, faxing from it

Cons

Sometimes it froze up and too difficult to delete

Review Source

cH

christina H.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "front desk"

June 20, 2016

4.5

Pros

Very easy to follow,customer service is very friendly and always willing to help you.

Cons

some of the processing features can be a little easier to label as the faxes come thru

Review Source

SB

Susanna B.  
MD  
Medical Practice  
Used the software for: Less than 6 months

### "Athena Health"

January 10, 2017

4.0

Overall, I am very pleased with Athena's EMR. It does a lot more and is easier to use than my previous software which I used before.

Pros

Able to prescribe controlled prescriptions electronically. Bidirectional interface with state shot database. Barcode scanners for vaccine input work really well. The portal system is great but not always easy to sign up for a parent.

Cons

Once you finish a chart and sign off, it is not always easy to get back into the chart and add orders.

Review Source

SO

Samantha O.  
Billing Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Has everything you'll ever need!"

June 23, 2016

4.0

Pros

Anything that you can think of that you would need for an EMR is all here.

Cons

The updates and there is so much getting written off by Athena without our practice's approval.

Review Source

VR

Verified Reviewer  
health Virtual Assistant  
Hospital & Health Care  
Used the software for: I used a free trial

### "SATISFIED"

November 8, 2019

5.0

Pros

I've only used the product once with my project base client. What I really like about it is it's very easy to navigate and the tools that you needed most are right under your eye, very visible.

Cons

It's pretty pricey. Good thing, I'm not buying it.

Review Source

JS

Jen S.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Great web-based EMR, good for family practice"

June 17, 2016

4.0

Pros

Web-based application allows for use just about anywhere. The app has gotten better as far as being able to submit Rx's, send messages to patients, etc.

Cons

Not as much customizable options as I would like. All of patient data is scattered all over the place. We should be able to attach documents easily and fax out as well.

Review Source

DR

Dee R.  
Patient Coordinator/Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Patient Coordinator/Manager"

July 19, 2016

5.0

Enjoy the manager that stops in and checks on us regularly. I feel the system helps our practice. Happy to tell other doctors and offices.

Pros

It is easy to use

Cons

none

Review Source

PH

Patty H.  
  
Medical Practice  
Used the software for:

### "Athena is a solid product"

June 5, 2014

4.5

Pros

I love the fact that there are no updates that our office has to do ourselves. All updates are done by Athena. It is great that Athena seems to be on the forefront when it comes to Meaningful Use and the other tedious reporting that physicians are now being expected to make. The newest update even allows the ability to save P4P reports so that we can have it on hand when trying to do quality improvement projects.

Cons

Some things are a little repetitive, like having to manually enter things into the quality management tab. If I could enter ii from the office visit note without having to switch screens, it would be better.

Review Source

TB

Tiffany B.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "Athena is easy to use"

June 14, 2018

5.0

Pros

I like that it is very easy to use and it has a lot of short cuts to utilize to, for scheduling, for labs, etc.

Cons

I dont like that you cant group lab orders to be printed all at once, sometimes you have to print them out one by one. Thats time consuming

Review Source

LB

Lisa B.  
Administrative Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Front office/clerical"

June 27, 2016

4.0

Pros

Athena is easy to use. Updates are easy to understand.

Cons

Since the release of streamline, the information in the patient chart is a little more difficult to locate.

Review Source

lZ

lindsay Z.  
verification specialist  
Medical Practice  
Used the software for: 2+ years

### "VERIFICATION SPECIALIST "

June 17, 2016

5.0

Pros

Its so simple to use and easy to navigate for what I need to do on my day-to-day tasks.

Cons

nothing that I have found so far. I like everything about this program.

Review Source

DA

Denise A.  
Billing Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Very user friendly. "

June 27, 2016

5.0

Pros

It is very easy to use and if you need help you can get it.

Cons

I really don't have any things I don't like. If there is anything it would be getting use to updates.

Review Source

mK

maggie K.  
Pediatrician  
Medical Practice  
Used the software for: 6-12 months

### "Peds"

February 18, 2017

4.0

Great software. Patient and doctor friendly. Lots of options.

Pros

Variety.

Cons

Time needed up front.

Review Source

MM

Maria M.  
Doctor  
Medical Practice  
Used the software for: 1-2 years

### "Loosing data, frequent glitches. I have to redo charts ."

September 20, 2016

1.0

Pros

I can see what happened to patients. I can see labs.

Cons

System has glitches. It does not save information even when I press "save" multiple times. It is a very frustrating experience when I have to redo charts over and over. It is a very time consuming system. It is difficult to find diagnosis,tests.

Review Source

VB

Veronica B.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "Athena Software"

September 16, 2016

2.0

Pros

The flow of the product and how it looks. It is pretty current but the streamline is not easy to use.

Cons

The follow-up of the practice manager to the payers.

Review Source

AL

Angela L.  
Data Steward  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Athena One review"

April 22, 2024

5.0

Pros

Compact and real-time medication history taking serves its purpose in maintaining accurate data records.

Cons

So far, all key features work accordingly in accessing necessary records.

Review Source

VH

Vincent H.  
COO  
  
Used the software for:

### "Does just about everything"

June 3, 2015

5.0

Have been with Athena for 7 years. As with any EHR, there is a required investment in time, and flexibility of your practice is a must. Once providers understand the power of the tool, workflows become simplified in the ever-changing world of healthcare. Updates remain a constant. The reporting is by far the best in the industry, providing group, individual, organization and patient data at the touch of the fingertips. The challenges are keeping up with its changes, and understanding the fact that individuals cannot re-write entire formatting programs to specifically fit into each individual box. Having an HIM person within your company to monitor this could be your best investment initially. Customer service is good, but the intricacies required are sometimes time-challenging.

Review Source

DR

David R.  
Physician  
Medical Practice  
Used the software for: Less than 6 months

### "Too many flows"

December 20, 2016

1.0

The overall design is not bad but aspects of specific tasks requirements were not thought out. Requests for changes are felt to be a responsibility of users' consensus, rather than logical functionality. Some tasks requirements are cumbersome requiring extra time.

Pros

Rapid save feature is good, which prevents loss of data.

Cons

The extensive learning curves with inadequate preparation and poor training. The system has requirements that loop, causing need to review the same information.

Review Source

JG

Joshua G.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Great experience"

June 28, 2016

4.0

Pros

The customer support is amazing. They are easy to reach and always extremely helpful.

Cons

That if you don't press save and it crashes you lose everything.

Review Source

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