# Page 29 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 29 - Reviews of athenaOne

## Showing most helpful reviews

Showing 701-725 of 904 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LL

Lara L.  
Front Office Supervisor  
Medical Practice  
Used the software for: 2+ years

### "User friendly and frequent updates!"

June 18, 2016

4.5

Pros

Vendor listens to customer feedback & does frequent updates in response to your feedback

Cons

Automated message system for appointment reminders often fails

Review Source

KM

Kayla M.  
Medical Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Nice EHR"

June 5, 2018

4.0

Pros

Being able to fax orders through the actual app versus doing it manually. Saves a bunch of time! Also, being able to athena chat with co-workers... it's like a text message.

Cons

When Athena goes down, and then we have to turn to paper charts. That takes up a lot of time that could be used on other things.

Review Source

Danelle T.  
Practice Administrator  
  
Used the software for:

### "Demo version for trial period"

September 18, 2017

4.0

Pros

Like that a lot of the collections are automated. Provides faster follow up for initial claim rejections.

Cons

Set up seems so tedious. and the initial round of collectors provided by Athena does not seem to be trained very well.

Review Source

MB

Mark B.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "One of the best EMRs available. "

June 18, 2016

4.0

Pros

Mostly customizable. Communication via patient portal is nice.

Cons

Screening questionnaire section has flaws. Cannot create your own questionnaires.

Review Source

RA

Radwan A.  
Md  
Medical Practice  
Used the software for: 6-12 months

### "MD FACC"

February 14, 2017

5.0

Excellent product. Very productive system korma

Pros

Very productive

Cons

Minimal problem

Review Source

TS

TRESSINE S.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "Just getting to know updates"

June 20, 2016

4.5

Pros

I think it has become easier the more use it ,love and and wound recommend to other practices.

Cons

updates sometimes but get use to them pretty quick

Review Source

VB

Vera B.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Great EMR With many features"

June 27, 2016

3.5

Pros

Very useful for multispecialty practices with many bells and whistles

Cons

tedious with many clicks and lots of scrolling that can get very annoying

Review Source

QD

Qing D.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Understand What you are getting into before you sign the contract"

May 12, 2016

3.5

Pros

It is a very usable program, quite intuitive to use only after you know the program structure and what it can offer. We are still learning the program, the more we use it, the more we like it. We are trying to work with the system. The patient portal really rocks.

Cons

There needs to be a checklist before go live. We pushed our go live date for one week, still we were not ready. Many basic stuff we learned later was just not set up. Our clinical forms were not uploaded to the system 6 weeks after go live. We have to revert back to the paper chart for many essential tasks, such as immunization ordering, and office lab order. Prior to implementation, the Athena should do a thorough practice assessment first to what the workflow is normally like to accommodate the physician's practice.

Review Source

DC

Diana C.  
Risk Adjustment Coder  
Medical Practice  
Used the software for: 1-2 years

### "Happy user"

June 17, 2016

5.0

Pros

I have used many EMR's and this by far has been the best. It's simple and I really like the coversation tab that allows me to communicate with the staff from each providers office

Cons

This product is great! I enjoy everything about it. I have not had any technical issues since I've become a user.

Review Source

LG

Luis G.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Great EHR with minor flaws "

February 12, 2018

4.0

Pros

\- Very easy to learn and use - Has well developed interfaces with other EHRs and labs - Very efficient. I finish my notes 1-2 minutes after seeing every patient.

Cons

\- There's lots of small ways (and some big) that Athena can improve. For example, the problem list for patients doesn't show the ICD10 codes. Athena does have a way to "vote" on ideas, and this idea has been present for years, but they have shown no movement toward making this happen.

Review Source

ND

Natalie D.  
Doctor  
Medical Practice  
Used the software for: 1-2 years

### "Great system. "

June 30, 2016

4.5

Pros

We like the way the software is organized and how every aspect of the patient chart is included. The ATHENA staff is always ready to help answer your questions.

Cons

Sometimes it may not be convenient to get questions answered right when you need them answered, but you eventually get used to it.

Review Source

CA

Christopher A.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Love Athena!"

June 17, 2016

5.0

Pros

Love layout and speed. Love the intuitiveness of the system.

Cons

Wish updates continued to be monthly - do not like the new 3 x a year updates

Review Source

JB

Jan B.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "Have worked with this product for 2 1/2 years. "

June 22, 2016

4.5

Pros

It is fairly easy to use and enjoyed the training sessions.

Cons

The billing summary and to view where credits are applied or where they belong.

Review Source

BP

Bethanie P.  
RMA  
Medical Practice  
Used the software for: 2+ years

### "Awesome Athena"

June 20, 2016

4.5

Pros

Extremely easy to use and maneuver, updates may be challenging up helpful.

Cons

Not much, love Athena, easy to use and customer service is nice.

Review Source

ZC

Zachary C.  
  
  
Used the software for: 2+ years

### "Athena Review"

July 19, 2016

3.0

The design of the software could greatly be improved. It is rather antiquated in its design as compared to other systems I have used

Pros

Ease of use

Cons

Scheduling is cumbersome

Review Source

MV

Monica V.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "Do not recommend"

June 17, 2016

1.5

Pros

The clinical side, patient's chart is the best part about this program.

Cons

Scheduling platform is not good at all. Terrible customer service.

Review Source

SR

Sarah R.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy To Use"

June 28, 2016

4.5

Pros

User Friendly, Training that we got was very useful and we got al questions answered

Cons

its very self-explanatory and love the video reviews

Review Source

GW

Geneth W.  
Physician  
Medical Practice  
Used the software for: I used a free trial

### "EHR and Back office Support"

February 13, 2018

5.0

Pros

The EHR was easy to use. The best part is Athena's back office support. They handle all aspects of insurance filing reducing the need for additional staff just to handle billing and filling functions. Their pricing is based on % received which cover the EHR and back office services.

Cons

The % was a little concerning, although when the cost of additional staffing is included in the analysis, not so bad.

Review Source

lH

leslie H.  
Billing Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "pros and cons"

June 27, 2016

4.0

Pros

The product is user friendly. The product is easy to operate.

Cons

When calling into CSC for a problem, most times they are not helpful.

Review Source

JN

Jennifer N.  
Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "Updated system"

June 28, 2016

4.5

Pros

I like the auto save function. Charts are nice feature.

Cons

Not user friendly. No flow to the system and not easy access to system.

Review Source

TG

Tony G.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "Athena Dinosaur"

June 19, 2016

3.5

Pros

Pretty simple to use, overall. No product is perfect. Best of the worst.

Cons

Constantly changing. When it works well, don't change it.

Review Source

lK

lindsey K.  
clinical assistant  
Medical Practice  
Used the software for: 2+ years

### "intuitive, and friendly collaboration"

June 29, 2016

4.5

Pros

I can call anytime I need help and get a real person one on one.

Cons

The cost of Athena. Smaller companies harder to cover the cost.

Review Source

CA

Carrin A.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "We have been on Athena for 2 years"

July 20, 2016

3.5

Pros

Ease of use good customer support good start up education

Cons

the cactus could be more educated on the structure of our orginizatio

Review Source

LM

Luz M.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "It does what I need."

June 17, 2016

3.5

Pros

I like that Athena is very robust in reporting capabilities.

Cons

It is a bit confusing and difficult for new users to navigate.

Review Source

JG

Jessica G.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "Provide Practice nearly perfect"

June 28, 2016

5.0

Pros

Customer service is phenomenal Far exceeds the competition

Cons

The EMR service is too spendy for our small private practice

Review Source

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