# Page 3 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is athenaOne the right Patient Portal solution for you? Explore 910 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (910) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of athenaOne ## Showing most helpful reviews Showing 51-75 of 910 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Tiffany G. Building service worker Education Management Used the software for: 6-12 months ### "Greatest software for doctor offices" March 22, 2025 5.0 My overall experience has been super great and i recommend for anyone who is looking to add this for their doctor services Pros I absolutely love this app! Its for my family doctor and it has all my appointments, my lab test result's and i can pay any of my copays needed all in this app! I can also send any messages if needed to my doctor as well so its just a super convenient app all around!!!! Cons There isnt anything i can think of that is bad about this software Review Source AL Adrian L. Training Manager Hospital & Health Care Used the software for: 1-2 years ### "Athena one review " March 11, 2025 3.0 I believe it’s a lower tier EHRMd I have used better systems in the past Pros I like the fact that the system is used around world Cons There are two may ways to access a chart Switched from [Experity](https://www.capterra.com/p/14402/Experity/) Experity didn’t work well with our billing department and we lost a lot of money. Review Source KS Kimberly S. Patient Service Representative Hospital & Health Care Used the software for: Less than 6 months ### "AthenaOne Update" December 18, 2025 5.0 My overall experience is positive as it allows me to have multiple screens open from within the program to properly do my job and keep the patient flow moving and not slowing down. Pros What I enjoy most about Athena is the ability to have my billing, schedule, and chart open so I can multitask and complete my day to day work. Cons What I least like about Athena is how it takes a while to open anything and, at times, it will freeze when trying to open the documents needed. Review Source VC Veronica C. Digital Media Strategist Education Management Used the software for: 6-12 months ### "AthenaOne Makes Appointment Scheduling Easy" May 9, 2026 4.0 Pros I like how easy it is to message my care team when I have a question or need to request an appointment. Cons I don't like the number of bugs and glitches I've encountered, especially in the past year. I hope it gets fixed. Review Source CK Courtney K. Registered Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Average for telehealth use" March 24, 2025 4.0 It served well for the time we used it, but our needs grew to needing features outside of what Athena could provide Pros The visual layout of seeing my client appointments in 1 day or 1 week Cons The charting and billing process was cumbersome Review Source KA Kathleen A. Medical assistant Medical Practice Used the software for: 1-2 years ### "Easily accessible" March 23, 2026 4.0 I think this is a great platform to use when booking appointment and and speaking to your doctor directly. Pros I am able to schedule my appointments and talk to my doctor. It is very convenient and easily accessible. Cons A lot of times I’m am not able to see many options for appointments but when I called directly, I have more options. Review Source MF Mara F. Interpreter Mental Health Care Used the software for: 6-12 months ### "Great program " June 18, 2025 5.0 Pros I like the way you can set it up and personalized it. Is pretty easy to start with this software. Very happy with it Cons Maybe the membership and price could be based on what the person request and not like a general price. Review Source KJ Kimberly J. high school librarian Libraries Used the software for: 1-2 years ### "App makes communication a breeze!" May 27, 2025 4.0 Mostly positive--like I mentioned the pros outweigh the cons. I wish all doctors used this straightforward system. Pros It's pretty easy to use and helpful to reach the doctor without the extra hassle of a phone call to the office. Cons My complaint isn't specific to this app, but sometimes there's info placed on there before you can reach a doctor to discuss. Review Source JM Jeffrey M. MD Medical Practice Used the software for: 2+ years ### "price increases and crashes" October 23, 2024 3.0 it crashes way too often. Updates almost always come with issues that need to be addressed over the weeks after the release. I am frustrated with the crashes and increasing cost and to switch is always an issue Pros It started out less expensive and had some good features Cons They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger slice, without being able to increase rates to accommodate. They charge primary care a higher percentage than specialists so the rich continue to get richer. They do respond to suggestions. For instance there is not "out of office" reply option for patient messages, and no way to send them to another provider. Ridiculous. And they refuse to address this Switched from [MDsuite EHR](https://www.capterra.com/p/145150/MDsuite-EHR/) Athena was supposed to have better capabilities and better for quality incentives. Review Source HR Hannah R. Billing Specialist Law Practice Used the software for: 1-2 years ### "Streamlined Healthcare Communication through athenaOne" February 11, 2025 5.0 athenaOne streamlines your experience in communicating instantly with your healthcare providers. From scheduling, to messaging, to viewing test results, this platform does it all. Pros AthenaOne is the premier platform for community health resources in my city. I have found it to be a great tool in communicating seamlessly with my providers. Cons I feel as if they have really cornered the market in the community health field, at least in my geographical area. I do not necessarily view this as a bad thing, but it is worth noting that this is hands-down the most popular software in the Pacific Northwest. Review Source MM Mariia M. Management Transportation/Trucking/Railroad Used the software for: I used a free trial ### "My experience " September 14, 2025 5.0 Pros Convenience for customers, how the interface looks like, How fast can I find necessary information and so on Cons Nothing . Maybe because I didn’t use it as much as I need to find minuses but everything was really good Review Source BW Bucky W. Center Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "I can't wait to switch to EPIC EHR" November 4, 2024 2.0 In a word, poor. Excited for my company's impending move to EPIC EHR, the far superior platform. Pros The name I guess. The purple color them is also pleasing Cons The frequent and unpredictable downtimes (including on Monday afternoons during rush hour) and the turtle-speed customer support that may as well not exist. Review Source SK Shawnalee K. Billing Manager Medical Practice Used the software for: 6-12 months ### "Athena Health" March 17, 2025 4.0 It was okay. My customer support system was not that great, and it was a bit frustrating. Pros Athena was aesthetically pleasing. I did not struggle with learning how to use it. Cons This was not very user friendly at the time. It also was not very patient friendly for logging in/out of the portal. Review Source SS Stacey S. Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" July 21, 2025 4.0 Pros I find having multiple categories right on the home page makes access accessing what I need extremely convenient. Cons The back button when going through pages on medical records isn’t clear. Often times I end back up at the home page. Review Source BS Brittany S. Owner Accounting Used the software for: 6-12 months ### "Great doctor office app " November 17, 2025 5.0 Pros Ease of use is great with this doctor office Based company. I love that I can go back and read the doctor’s notes print any doctors excuses? I need and review my bills and pay them all from the same platform. Cons I love every single thing about Athena one it is great. Please don’t change anything. Keep it the same. Review Source EW Eddie W. PM Hospital & Health Care Used the software for: 2+ years ### "A Solid Medical Provider Tool" May 11, 2025 4.0 Overall it is an intuitive and easy program to access medical information and the input of information seems easy as well. Pros Easy to navigate and find the information I needed for each important topic. It also is mobile friendly. Cons Only certain carriers use it so you cannot combine data with other software/health provider information. Review Source VR Verified Reviewer National Sales Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "athenaOne - Easy and Powerful for any level" October 17, 2024 5.0 Overall they give quite a lot of tools, as well as custom ways to report and handle data / information. But lately I feel like they've been going "backwards" with new updates. Pros Very efficient, fast, and sleek software for internal employees to use. It also allows customization which is fairly rare. This goes over most reports, and letters, as well as formatted templates. Cons Recent changes to make AthenaOne more efficient have kind of backfired. It becomes very difficult to navigate individual client charts. Review Source RJ Rachel J. Solution Architect Information Technology and Services Used the software for: 1-2 years ### "Solution Architect " October 29, 2024 4.0 The CSMs are amazing. Always so helpful and sharing knwoeldge and being knowledgeable Pros Continuous improvement of product and its integration offerings. Cons The report builder is abit cumbersome and difficult to use. Review Source RS Raneen S. medical receptionist Hospital & Health Care Used the software for: Less than 6 months ### "Athena one " March 17, 2025 5.0 Pros Athena dose help with scans and confirmation calls. Cons nothing I don't like about Athena, it's super helpful. Switched from [Fusion EHR](https://www.capterra.com/p/213323/Fusion-EHR/) got partnership with another company who dose use Athena one. Review Source ZZ Zoë Z. Receptionist Construction Used the software for: Less than 6 months ### "Solid interface" March 11, 2025 4.0 It combines scheduling, billing, and patient records all in one place, which is convenient. The interface is clean, but sometimes it feels a bit busy with a lot of information on the screen, which can be a little confusing at first. When I’ve had questions, the support team has been pretty responsive, which is nice. Overall, AthenaOne does the job well, but there’s definitely a bit of a learning curve. Pros The interface is straight forward and simple to use and when issues arise, the support team has been responsive and helpful. Cons The home page is overwhelming and difficult to navigate. Review Source EJ Eddie J. Patient Access Manager Hospital & Health Care Used the software for: 2+ years ### "Eddie’s View" October 29, 2024 5.0 Pros Accessibility and user friendly options for all users Cons Development roadmaps/releases were a little slow but glad they have picked up significantly Review Source Loganne Y. Ultrasound Technologist Hospital & Health Care Used the software for: 2+ years ### "Athena one 2025 review" December 22, 2025 5.0 Athena is so easy to use and you could truly learn it in a day with proper training if needed as it is so user friendly. Pros There have been some updates to Athena that have made an already user friendly software that much more user friendly. Everything is in one place and I don’t have to search for anything. Cons The only con is that some of the exams that I do aren’t matched up to the codes depending on what I pick but it is an easy click to add what I need. Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Standard solution for records" November 24, 2024 4.0 Pros Good patient portal for accessing documents and records Cons There wasnt anything I disliked, it is a pretty standard records software Review Source SW Stephanie W. Sr. Manager Fund-Raising Used the software for: 2+ years ### "Great product!" November 13, 2024 5.0 Pros I love how easy it is to sign in and access my information. Cons There's nothing in particular that I don't like, I think it's efficient. Review Source VR Verified Reviewer Personal Hospital & Health Care Used the software for: 2+ years ### "Easy to use communication with your providers" August 19, 2024 4.0 Overall, I use athenaOne frequently for managing my health! Pros Easy to use and communicate with healthcare providers. Provides easy access to health records, test results, and messaging. Cons Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours after you've received the message. Review Source Similar Products Featured ## Related categories [Hospital Management](https://www.capterra.com/hospital-management-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.