# Page 30 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 30 - Reviews of athenaOne

## Showing most helpful reviews

Showing 726-750 of 904 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CP

Connie P.  
Administrator  
Medical Practice  
Used the software for: 6-12 months

### "Briefly summarize your experience with this product."

June 17, 2016

3.5

Pros

I like the fact that I have input into the software. Athena is transparent and doesn't mind accepting ideas from front-end users. We could not be as "paperless" as we are without Athena. Easy to use.

Cons

It would be great if the chart view actually looked like a patient "paper" chart in the set up. At times it could be easy to overlook items. They upgrade quite a bit but that is mainly due to new governmental requirements.

Review Source

TP

Thuha P.  
M.D.  
Medical Practice  
Used the software for: 1-2 years

### "M D"

February 21, 2017

3.0

not user-friendly initially but after you learn how to go through documenting in it, it becomes easier. The major disappointment was how slow the website would be and crash a lot and would lose all your information if you didn't save. I don't recall it having an automatic save every 2 min or so option.

Review Source

JC

James C.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Fisher Cardiology Review"

July 14, 2016

3.0

Pros

Scheduling is a plus also I like the reports area.

Cons

Billing Athena does not clearly state why claims are going to Hold

Review Source

SS

Steve S.  
CEO  
  
Used the software for: 1-2 years

### "Physician who uses it at the hospital."

July 3, 2018

4.0

Pros

It is intuitive to save time with patient information input. Communication with other departments is easy. Reports are good.

Cons

Color and background make it kinda depressing to work on. Hard to change font sizes for old people eyes.

Review Source

CM

Caryn M.  
front desk/admin  
Medical Practice  
Used the software for: Less than 6 months

### "Overall positive. "

October 19, 2017

5.0

Pros

For a new small practice, multiple features that allow me to run lean on staff with the automated options. I like the connectivity via the online portal and uploading new patient paperwork. Decreases significant amount of time.

Cons

Like any new system with a lot of features, taking some time to figure out. Still adjusting and editing to make specific for our specialty and practice.

Review Source

RC

Rachel C.  
Administrative Clerk  
Medical Practice  
Used the software for: Less than 6 months

### "Athena Network System Review "

October 19, 2016

3.0

Athena system has been relatively easy to work with and learn. The customer service responds quickly and tries their best to answer questions. There are a a lot of steps in order to complete or close out a document. The organization of faxes needs to be more organized and read to the title more carefully. There is manually input rather than populated in the system.

Pros

Easy to learn. Organized clinical inbox.

Cons

Many steps to close a document. Unorganized fax system.

Review Source

AM

Avis M.  
Claims Analyst  
Financial Services  
Used the software for: 2+ years

### "I have worked in Athena as a biller."

June 21, 2016

4.5

Pros

I love Athena. It is user-friendly and moves fast.

Cons

The only dislike I have is Tech support can be more timely.

Review Source

LM

Lesa M.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Very busy"

October 14, 2016

1.0

This would probably be an okay program for a large organization with lots of departments and extra manpower. NOT a good program for a small practice with lots of overlapping roles. Difficult to follow the flow of messages and phone calls. Apparently a very different program now than it was 3-4 months ago.

Pros

The notes when printed are nice to look at.

Cons

Difficult to input outside results that don't come in with an interface. Lots of extra steps.

Review Source

aP

anabel P.  
Billing Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Have mixed feeling about Athena"

June 27, 2016

2.0

Pros

billing-Taking payments, CC on file options, Dropping claims- easy to read claim notes

Cons

Not all of the Athena staff is trained correctly. I have been given multiple wrong ways to do things in Athena when asking for help. Also, there is a lot of correspondence not entered in patient charts correctly and a lot of payments that are not being posted adequately or are being written off without the clinics approval.

Review Source

TM

Theresa M.  
Business Manager  
  
Used the software for:

### "The Best Decision Any Medical Practice Could Make!"

June 16, 2015

5.0

We made the arduous decision to change patient managements systems back in 2011. We reviewed dozens of other programs. None of them could do what Athena does. So we jumped in and we are so happy that we did. Athena is the only cloud based program that I am aware of that actually actively assists the medical office in increasing revenue. They do that in a multitude of ways. Our A/R definitely improved and is much easier to manage, billing now is a breeze, reporting is wonderful and the customer service in response to questions or issues is exceptional. We especially love that Athena does not nickel and dime you to death and we do not have IT issues to deal with, We have never regretted our decision to go with Athena!

Review Source

AS

Amanda S.  
RN  
  
Used the software for: 2+ years

### "Clinical coordinator/RN"

July 22, 2016

3.0

The switch to streamlined has not been very easy. I feel like the training did not touch on half the changes that were happening.

Review Source

DW

David W.  
Surgeon  
  
Used the software for: 2+ years

### "Program is bad"

July 21, 2016

1.0

You updated your system to stink, I will now be looking for other EMR. It was good but the update is worthless.

Cons

Everything

Review Source

WR

William R.  
Doctor  
Hospital & Health Care  
Used the software for: 6-12 months

### "One surgeon's view"

June 17, 2016

1.0

Pros

I am told that it makes us meet meaningful use criteria.

Cons

I have used Athenanet for over six months. I'm also familiar with epic and Cerner. Unfortunately, Athena is very Non-intuitive. Many clicks for the simplest tasks, such as sending your staff a message, ordering a test/prescription, or signing off on a document. Even basic considerations, such as contrast/colors on the screen, are sub par.

Review Source

JS

James S.  
  
Medical Practice  
Used the software for:

### "Comprehensive with multiple clicks"

July 11, 2014

4.5

Pros

This product is comprehensive. The vendor is very responsive to answering questions regarding configuration and use. Training was comprehensive (over about three months), and there is a video training library for reference. They also look at workflow practices in the office to achieve increased efficiency with the product. Upgrades are "behind the scenes" and result in no downtime.

Cons

It sometimes requires multiple clicks to achieve task. Because of the completeness of the package, it can take some time to modify the product to fit your practice style.

Review Source

MV

Michael V.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Not for small practice"

May 12, 2016

3.0

Pros

The report writing capabilities. Albeit complicated, once you get a hang of it, they are quite powerful. Very complicated.

Cons

pretty much everything else. The cost vs. return on investment (value). is poor. other products provide better value.

Review Source

LR

Louise R.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "100 year old practice"

June 27, 2016

5.0

Pros

Athena is very easy to opperate and easy to use. Transition was a little tricky but we love it now

Cons

I really don't have anything I don't like about Athena. Maybe some times its hard to get the billng codes right, but that is user error not the EMR

Review Source

AM

Asif M.  
Systems Engineer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "AthenaOne overall review"

April 4, 2024

5.0

Pros

Portal is quite straightforward and easy to navigate.

Cons

Some on-screen formatting is at times difficult to interpret.

Review Source

ED

Evelyn D.  
Billing Representative  
  
Used the software for: 1-2 years

### "Billing Representative"

July 20, 2016

3.0

Reps are always very polite and if they do not have the answer they get someone who does. Sometimes things have to go into a case and that takes much longer to get an answer but it eventually gets resolved.

Pros

It is easy to understand.

Cons

I think it is fine.

Review Source

VW

Viktoria W.  
Student  
Writing and Editing  
Used the software for: 6-12 months

### "Amazing for scheduling appointments"

July 9, 2022

5.0

Pros

It is easy to use and convenient on the go

Cons

Do not have any problems with this software

Review Source

BB

Brenda B.  
Insurance, Precerts/Auths reprensative  
Medical Practice  
Used the software for: 6-12 months

### "EHR & Practice Management is a definate Success!!"

June 27, 2016

5.0

Pros

The perfect setup is to be able to see everything you need to know about the patients at a glance. There is no searching and no going to another system to pull documents. I believe that's why Athena Net works best for our practice.

Cons

I don't think that there is anything that I dislike about this product. I've been satisfied with all the aspects of this system and can't wait to learn more.

Review Source

LL

Laura L.  
Vice President  
Financial Services  
Used the software for: Less than 6 months

### "Best software we've ever used"

October 26, 2016

5.0

We have used several medical billing software packages, including eCW, and as far as we're concerned, Athena is the best in the market. Athena is the benchmark for all other billing software packages.

Pros

Patient collections, ins eligibility checking, claims scrubbing, Hold buckets for claims needing correction

Cons

That they don't offer a "basic" client option any longer (can't post your own payments)

Review Source

PS

Peter S.  
Board President  
  
Used the software for:

### "Making medicine easier and still productive "

June 6, 2015

4.0

Pros. Allows the physician to customize his/her workflow to their practice style. Lots of options. Pros. Allows the physician the ability to complete their charting from anywhere because of cloud based system. Allows the use of several different electronic devices to work as well. Eg iPhone iPad Con: like any software EHR still some limitations in making the point of care experience with the patient seemless with the computer in the examine room

Review Source

MN

Mary N.  
coder/biller  
Medical Practice  
Used the software for: 6-12 months

### "Athena is user friendly! My favorite EMR that we have used."

June 28, 2016

4.0

Pros

I love how easy it is to submit a claim and do follow up with claims. Also being able to communicate with the provider thru the chart is smooth.

Cons

When I do have a problem with a claim and call into support I don't always get someone on the line that knows coding rules. They know the computer system just not the coding and billing side. Sometimes that makes it a little more difficult.

Review Source

TS

Ter S.  
Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Athena EMR"

July 29, 2016

4.5

Pros

I like the fact that if I need help I have access to search for my own answer and if I can not find it I have access to an Athena Health tech to help me!

Cons

I like the monthly updates, but when they first take place the video doesn't always let you know some aspects that might be affected. So when we come in on Monday morning we sometimes have some difficulties, but not everytime.

Review Source

JC

Judy C.  
Medical Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Athena is great."

July 27, 2016

5.0

Pros

Athena is great. It is very user friendly and so easy to teach yourself. The customer service is great as well.

Cons

I really don't dislike anything. The software program is so user friendly and they have great customer support.

Review Source

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