# Page 32 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

[View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/)

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Last updated March 13th, 2026

# Page 32 - Reviews of athenaOne

## Showing most helpful reviews

Showing 776-800 of 904 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ML

Mark L.  
physician  
  
Used the software for:

### ""All in one" package"

June 15, 2015

5.0

We originally started with Athena because the meaningful use functionality was built in. Also since it is cloud based there is no weekend staff time setting up every update. Since starting with Athena, we have achieved meaningful use every year and we hardly notice when there is an update. The help line is set up to direct you to a specialist according to the page you are working on. It never takes more than a couple of minutes to speak with someone knowlegeble. All EMR's seem to be cumbersome with all of the necessary info but I am now doing the same work and bringing in more income and taking less time to get paid.

Review Source

WM

Wanda M.  
Patient  
Hospital & Health Care  
Used the software for: 1-2 years

### "Patient Portal Usage"

March 18, 2022

4.0

Pros

If you forget your password or user name, it's super easy and fast to take care of it.

Cons

There is nothing that really stands out to make it desirable over another patient portal.

Review Source

PC

Pam C.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Best cloud based emr! customer service is ALLWAYS very helpful "

June 30, 2016

5.0

Pros

Cloud based! Easily access anywhere internet is available.

Cons

Good software , having a slight setback with the prescription program keeping a HANDY list of dates prescribed :(

Review Source

JO

JJ O.  
CMA  
Medical Practice  
Used the software for: 1-2 years

### "Athena has got to the most user friendly EMR."

June 17, 2016

5.0

Pros

This product makes it easy to do everyday tasks in a much simpler way and sometimes even on one single screen.

Cons

When uploading a diagnostic test an additional order pops up.

Review Source

SP

Sarah P.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Organize and efficient"

June 22, 2016

5.0

Pros

They have excellent customer service available when I need it.

Cons

I think there may actually be to many options for filing documents in the patient chart but we have adapted.

Review Source

KS

Kerri S.  
Physician's Assistant  
Medical Practice  
Used the software for: 1-2 years

### "My nightmares come true"

June 16, 2016

1.5

Pros

Original platform was good but the new new changes are horrible

Cons

Customer service -- they give themselves a month-- in that time I was able to figure things out myself

Review Source

TN

Thea N.  
Accountant  
Medical Practice  
Used the software for: Less than 6 months

### "Good"

October 13, 2016

4.0

I found this software is very easy to use. I am an accountant for an orthopaedic center and my daily job is to go to Athenanet for daily report. I found the reports are very accuracy. I sometimes need to search patients by their name to check outstanding balance if any. So far everything is good and i have not experienced any difficulty with the software yet.

Review Source

jV

jasmine V.  
medical assistant  
Medical Practice  
Used the software for: 6-12 months

### "The software, for me, was easy to learn."

August 9, 2018

3.0

Pros

I liked that the encounter notes would fax automatically to their PCP's and how easily it was to fax any document.

Cons

I did not like that we had to click in and out of the patients folder to find an answer, such as authorizations and referrals. Another thing was there were many steps to take to just file one document.

Review Source

SB

Stacey B.  
Medical Biller  
Medical Practice  
Used the software for: 6-12 months

### "Pretty good"

June 17, 2016

3.5

Pros

It is a usable program, quite intuitive to use only after you know the program structure and what it can offer. I am still learning the program, the more I use it, the more I like it. I am trying to work with the system.

Cons

There is a lot that can be done on this software and there are some things that I do not use.

Review Source

AH

Adam H.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "So far so good"

February 6, 2018

4.0

Pros

Easy to use interface, low up front costs. When compared with some other industry leaders I saved a lot on implementation costs.

Cons

So far my only gripe has been onboarding staff rescheduling meetings and phone calls at the last minute. Hopefully this doesn't become a trend.

Review Source

DF

Debbie F.  
  
Medical Practice  
Used the software for:

### "I like the business model; product is decent; customer support is frustrating"

October 10, 2014

3.0

Pros

Once you understand your workflow it is easy to use. I am addressing the Collector only in my remarks, not Clinicals.

Cons

Finding the correct insurance package is time consuming and cumbersome. The customer support is extremely inefficient. I rarely get through without a 5-8 minute wait, and then, I am typically transferred to someone else to help me, even though I try to be very specific with my issue. Trying to solve a problem is a 15-25 minute time investment.

Review Source

AG

Alexandria G.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "User friendly!"

June 27, 2016

4.5

Pros

I love how easy it is to use. Everything you could ask for in an EMR system.

Cons

The restart sometimes isn't easy. It is not slow everytime, just occasionally.

Review Source

SG

Subhash G.  
HIT consultant  
Medical Practice  
Used the software for: Less than 6 months

### "Easy to use and accessible on any platform."

April 5, 2018

4.0

Pros

Enhanced workflows for easy documentation Automatic patient identification Rich patient snapshot view Continuation of care with patient engagement tools

Cons

Clinical decision support alerts need to be improved Not good layout and design Too much of noise alerts/suggestions

Review Source

MR

Michael R.  
  
Medical Practice  
Used the software for:

### "For larger practices"

June 10, 2014

3.0

Pros

Very detailed. It can be customized to each person. It sends a bill at the end of a visit; once billing is set up, this is the quickest part.

Cons

It's best for a multi-person practice with good support staff. The initial setup information and assistance left much to be desired. There are four or five things that were set up incorrectly for my practice, and as always, changing something set up wrong at the start is much harder than doing it right the first time.

Review Source

SD

Stan D.  
Doctor  
Medical Practice  
Used the software for: 1-2 years

### "Best Medical Software on the market. We've tried a few"

June 18, 2016

5.0

Pros

It is incredibly intuitive and was created by physicians for physicians.

Cons

it is the highest price, but gives the most for the price. Took a while to learn

Review Source

NC

Nancy C.  
RN  
Medical Practice  
Used the software for: 1-2 years

### "Clinical staff - patient intake, vaccine input, triage calls, etc."

December 12, 2017

5.0

Pros

User-friendly, on-line dependability; clinical documents can be easily categorized, filed away and located at a future date.

Cons

Have to be very careful when pulling up patients to "add documents" from scan-in box; works well if you reclick on the patient's name, but if you click the magnifying glass will go to last patient in que.

Review Source

JD

Jerry D.  
President  
  
Used the software for:

### "How to screw up a decent product"

May 16, 2016

1.0

Streamline is horrible There is no way to get a overview of patient via problem lists, call, or cases. Good luck finding documents without multiple clicks. It crashes at least 7'times a day which they blame on Microsoft which it did not before The customer service is a joke, their solutions to the issues do not work and they call you back 5 days after they "escalate " your service request. When you call in you are waiting on service response and each time it is like Groundhog Day as they have "closed your case" without resolving the issues. I guess their stats look better that way.

Review Source

SR

Sarah R.  
Medical Assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "medical assistant"

January 23, 2017

3.0

The intake is a very long process and multiple clicks take too long.

Cons

The medications having multiple clicks and the order button is too close to the delete button on the medications making it easy for the person deleting the medication to order a medication instead of deleting.

Review Source

EJ

Erica J.  
Doctor  
Alternative Medicine  
Used the software for: 6-12 months

### "Excellent platform, makes my job so much easier and even enjoyable! "

June 27, 2016

5.0

Pros

I appreciate that Athena is continually updating our user interface, and constantly improving workflow and functionality of the system!

Cons

As with any EMR, there is a lot of button clicking and necessary steps to get through to be able to do our work, but it is remarkably less than other systems.

Review Source

FC

Feelcia C.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Athena is ne of the best softwares that I have operated, with the AR "

September 8, 2016

5.0

Pros

AR follow Athena provides AR follow-up all posting

Cons

The setup process is very lengthy and some of the account managers are not as efficient.

Review Source

PW

Pamela W.  
Physician's Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Without a doubt the best EMR I've used!... And I've used a lot!"

June 17, 2016

5.0

Pros

Ease of use, great prompts, and easy/intuitive records.

Cons

Building your own ROS, Exam, and order sets is laborious. I don't have time so depend on finding others in the long list. As far as I know, not many problems with the vendor.....but hey, you'd have to ask the owner. Back when I used Athena the first time there was a huge need for better customer service. Now that I'm in a clinic (I've done mostly quick locums jobs over the last 5 years, experiencing more than a dozen different EMR's) that I'm going to stay at, it's a huge relief to find that they use Athena. What a relief it been since the day I started just over a month ago!

Review Source

SS

Simon S.  
President  
Medical Practice  
Used the software for: Less than 6 months

### "Milwaukee"

October 6, 2016

5.0

After extensive review of several software vendors, we decided to proceed and move to Athena. The ease of use, the intuitive nature of the charts, and the excellent customer service reviews, were the points that tilted the balance of our decision. So far we are very happy.

Pros

Ease of use of the templates

Cons

Don't know yet

Review Source

BJ

Becky J.  
Office Mgr  
Medical Practice  
Used the software for: Less than 6 months

### "One electronic medical records "

July 15, 2017

5.0

Pros

So much easier than paper charts. Less paper use. Readable dr notes . Accurate input of info and no more guessing what dr wrote.

Cons

To this point I have no cons to report on this software. It does everything that sold me on the product to begin with.

Review Source

RS

Rasha S.  
Doctor  
Hospital & Health Care  
Used the software for: 6-12 months

### "I like it!"

June 17, 2016

4.5

Pros

Great customer service!! Love them!! The potential for this product is huge, and the customer service support is there to help each time.

Cons

Practice manager does NOT substitute having an in-house biller and payment collector. They are unable to give advice on coding which sucks.

Review Source

JD

Jared D.  
Physician  
Medical Practice  
Used the software for: Less than 6 months

### "This review is specific to the AthenaNet iPhone app... which is total and complete garbage. I would rate it on the App store, like one typically does for apps, but Athena does not post this app on the app store... probably because they don't want anyone t"

August 4, 2018

1.0

The cloud based version of Athena that I use on my computer is fine. But this app is such trash, I feel like someone should be eternally damned to the fiery pits of hell for creating it.

Pros

It fits right in your pocket. The icon is a lovely purple cloud with a factually inaccurate caricature of an EKG tracing on it.

Cons

It is a useless piece that will not help you care for your patients. It will continuously block you from logging in, stating that "Your session has expired. Please log in." And no matter how many times you close the app, reboot the app, restart your phone, etc, it will continue to give you this message and prevent you from logging in. Pretty handy, huh?

Review Source

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