# Page 33 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 33 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

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Last updated March 13th, 2026

# Page 33 - Reviews of athenaOne

## Showing most helpful reviews

Showing 801-825 of 904 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

rS

rachelle S.  
Medical Imaging manger  
  
Used the software for: Less than 6 months

### "The cloud "

June 14, 2018

5.0

Pros

cloud base system, disaster recovery, price per patient no add on fees , Updates included in price point.

Cons

scheduler a little awkward to use, for the lab and the medical imaging departments, 2 choices with built in interfaces for PACS

Review Source

DK

Debra K.  
Doctor  
Mental Health Care  
Used the software for: 1-2 years

### "Live In 2015 and New release 2016"

September 8, 2016

4.5

Pros

We enjoy learning and speaking to CSC when we have a problem.

Cons

My lack of familiarity and time to really learn the product.

Review Source

cS

cate S.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Beware of what the salespeople tell you it can do. "

September 14, 2015

1.0

Pros

automated elements that theoretically reduce staff time

Cons

The sales process. There is no demo that you can view yourself to work through to verify what the sales person claims before signing and giving a large, NON REFUNDABLE deposit. It turned out that key elements that I had been told by the sales person were features of the EHR and of the billing component were NOT. Specifically a kiosk function so that I could be truly paperless and access to a certified coder. To my surprise, it turned out that the salesperson did not even understand the concept of a difference between a billing specialist and a certified coder.

Review Source

DM

DOROTHY M.  
Podiatrist  
Medical Practice  
Used the software for: 6-12 months

### "THEY HOLD YOUR MONEY - NOT THE BEST"

August 1, 2018

3.0

I think the marketing of the product is pretty heavy and there is no large benefits in this software over others some having of holding money is notJustified in my mind.

Pros

The software is recognized by many Organization and it does Accept Laboratory information easily, And it is easy to access from many locations.

Cons

The way money is handled made me very uncomfortable, The onus is on the doctorTo remember to click and release funds Earned by theMedical provider.Never saw this with any other software. I feel more comfortable having money directly put into my account - no reason it needs to be held onto by Athena.

Review Source

rW

rubina W.  
MD  
Medical Practice  
Used the software for: Less than 6 months

### "athena EMR and Billing"

November 14, 2016

4.0

trying to switch from free PF and Medisoft Billing to Athena which is included with my membership in a group. Found it to be very complex and difficult to navigate. Right from making appointments to patient encounter, billing and EOB. ERX is another issue

Pros

detailed

Cons

not user friendly

Review Source

DS

DeAnn S.  
Reimbursement Specialist  
Financial Services  
Used the software for: Less than 6 months

### "Athena just doesn't seem to flow well. "

November 15, 2016

2.0

For the user it is hard to maneuver though. Trying to generate reports for specifics is time consuming and hard to follow.

Pros

The purple is appealing! It can do what you need it to do.

Cons

Just not easy to spot where you want to go to enter data. Uploading payment information can be a joke at times. We recently switched to Athena, so some remits are still in the previous billing program. Some remits have both. We send the whole remit to them after working the ones from the old company. They send notice back to you to see if you need to post to the previously used program! Just repetitious work.

Review Source

VW

Val W.  
MD  
Medical Practice  
Used the software for: I used a free trial

### "Very nice product, harder to understand pricing"

August 8, 2017

4.0

Popular system used by a lot of practices, so integrates really nicely with a lot of systems and has had plenty of use to get all the bugs worked out.

Pros

AthenaHealth's EMR looks great and has all of the functionality one would want. There is a big focus on billing and the billing algorithms are continuously updated to make sure practices bill and get reimbursed as efficiently as possible. Integrates with Chiron for easy telemedicine accessibility.

Cons

I found it hard to determine pricing. There is a cost component per amount billed, but after three conversations, I still didn't have a cost estimate or understand the structure, so moved on.

Review Source

BC

Brian C.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "The best EMR product on the market."

November 12, 2015

5.0

Pros

This product is all inclusive. Makes your practice like a resort, as you have your billing, your communicator, your EMR, and you have amazing support behind the scenes at all times working for YOU!

Cons

Delay in getting minor details tailored to your practice.

Review Source

MG

Michelle G.  
  
  
Used the software for: 1-2 years

### "Customer Support"

July 19, 2016

4.0

Usually the CSC unit can help me with any issue I may have, if not the will always forward my issue to the correct dept to help me

Review Source

SL

Sandra L.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Practice Manager"

June 20, 2016

4.5

Pros

I love the ease of the workflow and how helpful they are getting through any issues we have.

Cons

Sometimes the hold times can be a bit too long. I've often been on hold for a very long time, however, when they get on the line, I'm usually helped right away.

Review Source

JS

Jessika S.  
Nurse  
Medical Practice  
Used the software for: 6-12 months

### "Constant Updates "

June 21, 2016

3.5

Pros

I like the Templates, and the way that they are always there to help you fill in the blanks. I do not use macros.

Cons

There are no more tabs. the updates that Athena keeps doing does not help the function of our office. This product slows us down a lot.

Review Source

DBW

Dr. Brian W.  
  
  
Used the software for:

### ""

June 2, 2011

4.5

The setup, support of the application for our office went smoothly. We had a bad experience with a company offering free software and that turned into nightmares for our our office staff. We knew we had to find a proven EMR vendor and athenahealth was the only one to provide real examples of our office functions. We are pleased with the software and the training was easy for us to embrace to work smarter. No more nightmares for my staff. Thank you athenahealth for your support and for helping us run our practice.

Review Source

ED

Ellen D.  
Administrator  
Medical Practice  
Used the software for: 6-12 months

### "We migrated to Athena after a 2 year struggle with internal billings"

June 17, 2016

4.0

Pros

What a difference when we moved our practice billing to Athena. We have seen a huge improvement in our overall business operations. We are very satisfied with Athena.

Cons

Somewhat difficult to assimilate the reports but overall very great product

Review Source

RS

Robert S.  
Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "One of the best"

June 27, 2016

4.5

Pros

The software beautifully integrates EHR, billing, and practice management functions.

Cons

Account Managers often seem unhelpful and uneducated. However, the Client Support Center (CSC) is able to take care of most questions and concerns.

Review Source

CO

Cosmas O.  
HMIS Manager  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "athenaCollector Review"

September 5, 2019

3.0

Pros

What I like most about this software is that it does most of the work for you and you only pay back after your claims have been settled

Cons

Although you pay after the service, the overall cost of the software in high for most medical billing offices

Reason for choosing athenaOne

I wanted to try their free trial to see how it works and make comparisons over the others

Review Source

HS

Hattie S.  
Podiatrist-DPM  
Medical Practice  
Used the software for: Less than 6 months

### "Athenahealth"

October 28, 2016

2.0

Customer service was very lacking. Also, the credentials get process was much too lengthy.

Pros

Employees were friendly--when you could contact them.

Cons

Wasn't user friendly and you had to build all templates from scratch.

Review Source

BT

Beth T.  
Medical biller/coder  
Financial Services  
Used the software for: 6-12 months

### "Athena Review"

June 29, 2016

3.0

Pros

That they can usually talk me step by step through something... and they are VERY friendly.

Cons

It would either be the wait time or how I get an answer to a question one day then have to call back the next and get a different answer.

Review Source

DG

David G.  
Technical director of cardiovascular ultrasound.  
Medical Practice  
Used the software for: 6-12 months

### "Technical director "

June 18, 2016

5.0

Pros

I love the ease of use and accessibility of the software. Very user friendly. Great HL7 integration with Uktralinq PACS.

Cons

A bit on the pricey side but I'm a believer in you get what you pay for and this is a great product.

Review Source

Danelle T.  
Practice Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Costly, but good value"

December 13, 2016

4.0

Love that we can access from anywhere. Great features for billing & collections and even front desk.

Pros

that we can access from anywhere.

Cons

costly for small practices.

Review Source

KS

Kelly S.  
Emt  
Hospital & Health Care  
Used the software for: 6-12 months

### "Nice layout "

February 20, 2020

4.0

I really enjoy this software for charting and patient records

Pros

The layout and options are easy to use. It’s easy to change options to fit the needs of the unit and their functions.

Cons

From what I hear it’s expensive and sometimes tech support isn’t always helpful. A few times when faxing documents to the server, the serve is down for a long time.

Review Source

AH

Aaron H.  
Nurse Practitioner  
Medical Practice  
Used the software for: Less than 6 months

### "2 Months new to Athena"

March 9, 2016

3.5

Pros

I have been with Athena Clinicals since Jan 1st. (2 1/2 months). They advertise a 6% increase in collections. Already collections are up 15% from last year. Granted, our practice has grown since last year, however, I think a good portion of the increase is from Athena doing a good job collecting for us.

Cons

I love the increased revenue that we feel with Athena, however, I do feel more tied down to the computer than I used to. The system is slightly more cumbersome than our previous EHR and does take longer, but the increased collections make up for that.

Review Source

LR

Laura R.  
Nurse Practitioner  
Medical Practice  
Used the software for: 6-12 months

### "I would not use Athena again"

March 7, 2015

1.0

Pros

The notes sent from consulting providers are nice. It's nice to be able to reproduce a note with a few strokes, for patients with similar exams routinely.

Cons

It's difficult to use and more difficult to get help.

Review Source

KK

Kory K.  
Doctor  
  
Used the software for: 6-12 months

### "EHR was ok but not efficient for specialist. "

January 10, 2018

2.0

Pros

Integrated well with labs, pharmacies etc. meaningful use info was helpful. Worked with dragon dictation

Cons

Not very user friendly at all. Scheduling aspect is horrible although they were trying to improve this

Review Source

JB

Jamie B.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Excellent product!"

June 29, 2016

5.0

Pros

The EMR and its accompanying staff are very organized and efficient. This product makes patient chart organization very easy and accurate.

Cons

There's a lot to learn at first, but it's still easy to understand.

Review Source

cH

christina H.  
Receptionist  
Medical Practice  
Used the software for: Less than 6 months

### "athena"

January 19, 2017

3.0

Love the system. It is very at easy at times to use. User-friendly.

Pros

Love how quick eligibility and scheduling is.

Cons

Sometimes when we have updates it is hard to see what has been done.

Review Source

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