# Page 34 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 34 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 34 - Reviews of athenaOne

## Showing most helpful reviews

Showing 826-850 of 904 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SH

Sheena H.  
Billing  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Athena Health"

July 19, 2016

4.0

I feel like there are a lot of extra steps that you have to make now with the new software. It seems to be harder to navigate through the screens. There should be a button specifically for chart on the main screen

Review Source

lM

latoya M.  
Nurse  
Medical Practice  
Used the software for: 6-12 months

### "Athena review "

June 17, 2016

3.5

Pros

All information regarding patient is in one centralized location

Cons

the system does not count/ qualify your department as meeting the portal metrics when signing up more than one child for the portal .

Review Source

SW

Susan W.  
PATIENT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "It didn't work for me"

October 19, 2022

2.0

I ws not a successful user.

Pros

My doctor used it so I was exposed to it.

Cons

One doctor that I saw use this software for the patient portal. I was not successful signing in.

Review Source

ST

SINQUETTA T.  
Nurse  
Medical Practice  
Used the software for: 6-12 months

### "AthenaHealth"

June 17, 2016

5.0

Pros

Very user friendly. Easy to navigate. For things I was getting use to, I was able to have an online representative assist me.

Cons

We've recently updated our system. But, so far, everything seems fine.

Review Source

JC

Jaswant C.  
  
  
Used the software for:

### ""

April 22, 2013

5.0

Athena EMR is one of the best out there for Physicians to consider as a choice for their EMR needs. It is Physician friendly, easy to navigate and, most of all, has the best consumer service that answers all questions in timely manner. Before I was in Athena, I had paper charts and I'm definitely not go back to paper charts. I never been happier in my medical life, and personal as well, since I have now 80% more time available thanks to Athena.

Review Source

JD

Jolene D.  
Physician's Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Athena Health EHR"

September 28, 2016

5.0

Pros

User friendly and no unnecessary screen changing. It is visually easy to understand. Not confusing.

Cons

Nothing at the moment. The support for the product is very good and easy to obtain.

Review Source

MN

Mike N.  
Estimator  
Construction  
Used the software for: Less than 6 months

### "Overall this is very user friendly "

November 3, 2020

4.0

Overall it was a good experience and quite user friendly in general. Was very helpful to have all medical info in one location.

Pros

Its one location for all your medical info and allows one to track (and reorder) their medications, as required.

Cons

Sometimes the updates are a little slow from medical providers and you just have to be patient (no pun intended, lol)

Review Source

NS

Nigel S.  
  
  
Used the software for:

### ""

October 14, 2013

2.5

I have been hoping for a better user interface on the clinical side and a fully functional mobile app for iPad and Android. They have promised several release dates but so far, a truly usable mobile app has yet to be released, which is pretty disappointing. The billing software has great power, reports, and algorithms. Like anything else, though, the software is only as good as the people managing your data entry.

Review Source

JC

Jaclyn C.  
Front Desk  
Medical Practice  
Used the software for: Less than 6 months

### "Thanks Athena!"

October 19, 2016

5.0

Thanks for keeping charts so efficient and easy to use.

Pros

Ease of work flow

Cons

Before the update, chart notes and patient cases were easier to see.

Review Source

KS

Kenneth S.  
MD  
  
Used the software for:

### "Athena Streamline horrible and I wound never recommend this EMR to anyone"

March 21, 2016

1.0

Classic version Athenahealth was great. Everything you need with little effort. Why go backwards to an older type EMR "Streamline" where you have to open multiple screens before you can see or make any decisions. What a waste. It locks up all computers, apple, windows on regular basis, at least once per 30-60mins. The CEO should be fired. We will have to switch soon unless they allow the use of Classic version.

Review Source

JH

Jamie H.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "User friendly and patient friendly software"

October 21, 2016

5.0

Athena software was easy to learn for both staff and the provider. The support has been great and overall I am happy I chose this software for my new clinic.

Review Source

GZ

Genia Z.  
MD  
  
Used the software for:

### "Streamline is terrible"

June 3, 2016

1.0

Athena Classic worked quite well and served all the functions we need at a large multi-disciplinary private practice (over 100 providers). However Streamline has changed the EMR into an opaque, cumbersome product. It's very difficult to find information in the chart and dramatically increases the number of clicks to navigate. We are getting no response from the company with our feedback.

Review Source

SS

Skyller S.  
Owner  
  
Used the software for: Less than 6 months

### "I have used Athena in the past and they have consistently high quality. "

February 6, 2018

5.0

Pros

They work well as a billing company. They have a great work record and always get work done for us quickly. I was always happy with their follow through.

Cons

It is not the cheapest of all billing software. There are some that are cheaper that could maybe do the same service.

Review Source

VR

Verified Reviewer  
Quality Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Secure. Secure, Secure"

June 26, 2018

4.0

Pros

You can probably tell that I like it! Its secure and excellent for billing my clients. The secure text messaging is great and is compatible with my apple watch.

Cons

Bit pricey compared to the competitors but probably worth it given the vast array of features that are present.

Review Source

DH

David H.  
IT Manager  
Medical Practice  
Used the software for: 6-12 months

### "Great product"

June 27, 2016

5.0

Pros

Very user friendly interface can navigate to the areas I need to help end users efficiently

Cons

Sometimes there can be long wait times to talk with support

Review Source

SH

SUSAN H.  
MGR  
Medical Practice  
Used the software for: Less than 6 months

### "MGR"

January 6, 2017

3.0

Somewhat effective. USER-FRIENDLY CUSTOMER SUPPOR IS THERE WHEN NEEDED.

Pros

User friendly

Cons

Posting incorrectly to correct insurance

Review Source

JN

Jonica N.  
Billing Revenue Cycle  
Medical Practice  
Used the software for: 6-12 months

### "AthenaNet Review"

June 21, 2016

4.5

Pros

The training videos are really helpful for learning hands on.

Cons

The only thing I don't like is that you cannot attach EOBs if you post a payment.

Review Source

CK

Cheyenne K.  
  
  
Used the software for:

### "Athena Health review"

November 16, 2016

4.0

Initially, Athena was very easy to learn and had a great layout. Everything was right where it needed to be for fast, efficient documentation. Reviewing previous encounters was simple. After the recent update, things have become a little less streamlined, such as inputting orders and reviewing previous visits. The new update has great functions, just still learning how to use them!

Review Source

HT

Hayden T.  
Physical Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Athena Health PT software"

June 7, 2019

5.0

Overall really great program - easy to learn and use. I like the modern appearance and colors of the program. would recommend

Pros

Program was very easy to use and learn. I think the ability to create templates and tailor program to user

Cons

The ability to add comments and information was sometimes limited by the character limits

Review Source

SM

Sabrina M.  
Physician  
Medical Practice  
Used the software for: 6-12 months

### "Many features but takes a bit to learn"

July 31, 2021

3.0

Pros

Great customer service and many useful features to run a practice

Cons

Alot of features means alot more clicks takes a minute to get the hang of

Review Source

CL

COURTNEY L.  
  
  
Used the software for:

### "billing specialist"

November 16, 2016

5.0

Very user friendly and easy to work with. The technical support provided is extremely helpful. Overall best software system.

Review Source

JJ

Jason J.  
  
Medical Practice  
Used the software for:

### "Athena Review"

September 16, 2014

1.0

Pros

Initially, the rep was very nice, but it was all downhill after that.

Cons

Where do I start? It makes me act like a billing collector and not a doctor. I can't even easily look up my previous information on a patient without having to do several clicks. Moving through the product is choppy.

Review Source

AS

Amy S.  
Physician and owner  
  
Used the software for:

### "Athena - a great all around EHR system "

June 3, 2015

5.0

Our office has been with Athena for 6 years and we love it. The transition was smooth during the implementation process, there are automatic , costless updates that keep us informed , the system is easy to use and the customer service is outstanding. We are very happy that we chose Athena and believe we will never change to any other system.

Review Source

tG

tori G.  
Receptionist  
Hospital & Health Care  
Used the software for: 6-12 months

### "It works ok. Not as efficient as it could be. "

June 17, 2016

3.0

Pros

I like the customer service. They are on top of things.

Cons

I do not like the cluttered view of the initial homescreen.

Review Source

KC

Kathy C.  
Office Manager  
Legal Services  
Used the software for: I used a free trial

### "AthenaOne"

October 20, 2021

4.0

Pros

ease of use, quick questions and drop down lists were easy to use

Cons

Many more questions than other systems, could have combined several questions into one

Review Source

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