# Page 35 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 35 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 35 - Reviews of athenaOne

## Showing most helpful reviews

Showing 851-875 of 904 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SD

Susie D.  
PA-C  
  
Used the software for:

### "They have destroyed what was a good product. "

May 24, 2016

1.0

The Streamlined system has made a mockery of the Athena system. This is now the worst system I could have ever imagined. It takes so much longer and there is no continuity in documentation now. I would like to meet the person that destroyed this system and punch them in the throat. Obviously they have no experience in medical documentation.

Review Source

VT

Virginia T.  
Billing and Coding Specialist  
Financial Services  
Used the software for: Less than 6 months

### "Insurance"

November 22, 2016

4.0

I like the section where you need to add insurance package for new claim patient.

Review Source

NK

Nathan K.  
  
Medical Practice  
Used the software for:

### "athenaClinicals Review"

December 5, 2014

3.0

Pros

The vendors have been great; they are very professional and very good at selling the product. Unfortunately, they know nothing about the product from a clinical standpoint.

Cons

They have no knowledge of how their product needs to be used in the real world"

Review Source

AV

Andrew V.  
Doctor  
Medical Practice  
Used the software for: 6-12 months

### "Athena Review"

June 17, 2016

4.0

Pros

I like the ability to easily generate quality reports.

Cons

I do not like navigating help desk options

Review Source

AA

Abigail A.  
Nurse  
Hospital & Health Care  
Used the software for: I used a free trial

### "AthenaOne is a EHR that organizes the patient details and informations."

December 4, 2022

4.0

AthenaOne is a organized EHR. It can handle medical words and assessment for my patients.

Pros

This software helps me in creating charts and informations for my patients in my client clinic. It is easy to manage.

Cons

Sometimes I forget to click something to save, it doesn't automatically save it.

Review Source

VB

Vania B.  
COO  
Medical Practice  
Used the software for: Less than 6 months

### "Athena EMR Review"

October 3, 2016

1.0

We were sold a product that the vendor knew wouldn't meet our needs.

Review Source

BI

Brooke I.  
Chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "Meh"

November 10, 2016

4.0

Ease of access and functionality between practitioners is adequate

Review Source

MA

Maziar A.  
CPO  
Medical Practice  
Used the software for: Less than 6 months

### "Good but product but not the best"

June 26, 2018

4.0

Pros

Easy to use in term of finding different parts. Also, updating has been done pretty good. Overall good experience.

Cons

The scheduler part is not user-friendly. Charging by percentage doesn't make sense. Failure is happening and hard to deal with.

Review Source

fV

flo V.  
  
  
Used the software for:

### "There are better EMRs out there"

February 12, 2015

2.0

Pros- Allows for ease of coding and billing at the end. Cons- Terrible interface for documenting encounters and looking up information in records. Takes too long with more than 3 clicks for tasks. Screen is too busy with too much scrolling. Overall- inefficient, not intuitive and not user friendly.

Review Source

MG

Michelle G.  
  
  
Used the software for:

### "Good for the End User"

December 6, 2016

4.0

The ease of use by a billing end user is great. The patient's account is easy to navigate and the dashboard of holds are very clear to see. From a management, perspective to see what is outstanding, and what direction your staff needs to move in for the day. The reporting leaves a little to be desired.

Review Source

JW

Jackie W.  
  
  
Used the software for:

### "Overall Good Quality"

November 10, 2016

5.0

Great program. Enjoy that we have the ability to customize but wish we could go even further. I wish there was an easier way to contact support with questions instead of over the phone, with a busy office it is hard to find the time to get on the phone versus starting a ticket online or via email.

Review Source

SW

Sarah W.  
  
Medical Practice  
Used the software for:

### "User-friendly"

June 18, 2014

5.0

Pros

athenaClinicals is very intuitive. As a previous trainer of another EMR and provider, Athena makes documentation fast and easy.

Cons

We have had a few downtimes, which can put anyone in a frenzy, but it has always been short-lived.

Review Source

ER

Emily R.  
  
Medical Practice  
Used the software for:

### "Great Big Headache"

May 26, 2014

2.0

Pros

Support by phone is very good. Unfortunately, I have to use the service after hours, as I am too busy to call during the day.

Cons

The most scrolling, clicking, and searching during a common encounter that I have ever seen before.

Review Source

SM

Sam M.  
Nurse  
Medical Practice  
Used the software for: Less than 6 months

### "Review of Athena and how much trouble it's been to use "

May 26, 2016

1.5

Pros

I liked the customer service we got from our rep when we initially set up our account. He was patient and kind.

Cons

I would really like to know if the creators of Athena worked in a healthcare environment, soo many clicks just to get to ONE thing, non-clinician side of things is not as simple as it could be. Our staff inbox is overwhelming, lots of closing documents that are time wasters -

Review Source

Michael C.  
Medical Scribe  
Medical Practice  
Used the software for: Less than 6 months

### "Good educational value"

January 17, 2019

4.0

Pros

Great videos that really helped me to use Athena software

Cons

Nothing really stood out. Overall, great product

Review Source

jG

jay G.  
  
  
Used the software for:

### "Support doctors and health providers"

October 7, 2016

4.0

With apps and websites, they are enabling users and doctors, nurses, and patients to collaborate on health and wellness issues. Long running track history shows data from previous trials and visits in a meaningful and thorough manner.

Review Source

JD

Jeff D.  
President  
  
Used the software for:

### "Thrilled with athenaHealth"

April 22, 2013

5.0

Best decision that our practice has ever made!

Pros

Easy to use. Cost effective. Easy implementation. Always updated. Lots of options.

Cons

Lots of scrolling, but that is set to be improved.

Review Source

RG

Roger G.  
Physician's Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Roger Gomez PA-C Review"

February 13, 2016

3.0

Pros

Fast and friendly customer service. Performance monitoring.

Cons

The whole messaging system is confusing, cumbersome, and often messages show up as duplicates. Autopopulation of plans, labs, diagnoses, imaging is not consistent making it inefficient and annoying to keep searching through long lists for the usual items that are ordered. Settings are not intuitive.

Review Source

JC

Josh C.  
  
Medical Practice  
Used the software for:

### "Athena review"

February 28, 2015

2.0

Pros

Web-based. You can access it from anywhere, except from my phone.

Cons

Slow and ugly. Often crashes and need to restart browser. Can't generate forms that automate.

Review Source

CP

Carlos P.  
Md  
Medical Practice  
Used the software for: Less than 6 months

### "Difficult loss money"

November 10, 2017

3.0

Not worth it

Pros

Can’t tell if anything you might think is an all service practice management but not really customization is limited as well as expensive when you add everything you need

Cons

You are not in control need a biller coder on staff and still have to pay 7 percent. Not a trial period when you could back out and still get your money back

Review Source

FP

Faith P.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Great - fully integrated EHR"

July 14, 2017

5.0

Pros

Very intuitive, easy to access information when and where you need to. I like the billing and communication integration .

Cons

A lot of clicks to meet MIPS requirements. It would be nice to have a feature to hover and see information.

Review Source

VG

Vishal G.  
Dining Services Director  
Medical Practice  
Used the software for: Less than 6 months

### "Extremely helpful"

August 6, 2018

5.0

Pros

It a very user-friendly software which works just the way it is supposed to. I have used many different software in the past but this is extremely well designed and does what it promises.

Cons

There isn't anything about this software that I don't like. It is very user-friendly and works very well.

Review Source

CG

Cassaundra G.  
  
  
Used the software for:

### "GREAT SOFTWARE"

November 16, 2016

5.0

I have been using this system and it seems to be improving with each new update. The recent change on verifying insurance eligibility has been so easy and efficient.

Review Source

AZ

Alecia Z.  
  
  
Used the software for:

### "Athena Review"

November 16, 2016

5.0

Overall great charting system and is easy to use. The update did take away some features that I liked in the past. Customer service is difficult to get a hold of.

Review Source

MF

Mike F.  
  
Medical Practice  
Used the software for:

### "The product seems great; the professional services person we got was not."

July 7, 2014

2.5

Pros

I like the savings and digital insurance connections.

Cons

The person they had guide us through the process could have been better.

Review Source

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