# Page 4 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is athenaOne the right Patient Portal solution for you? Explore 910 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (910) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 4 - Reviews of athenaOne ## Showing most helpful reviews Showing 76-100 of 910 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Bennett B. Partner physician Medical Practice Used the software for: 6-12 months ### "Athena doesnt stand behind product" July 25, 2024 1.0 Poor, we were promised that it was going to do machine learning so that it would learn our protocols and tendencies, I have seen none of this. Pros Ability to fax reports directly to providers Cons Minimal to no responsiveness from the company, basically plug and play, and skim percentage of your profits. Awkward interface. Switched from [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) We’re told that Greenway was no longer going to support intergy Review Source MB Miranda B. Precert Specialist Medical Practice Used the software for: 6-12 months ### "User Friendly " August 15, 2024 4.0 Overall, my experience has been good. No complaints Pros It is user friendly. I like that it alerts you when patients information needs to be updated. Cons It is not easy to update patient insurance information. Review Source CS Chandra S. PMHNP student Health, Wellness and Fitness Used the software for: 6-12 months ### "Best EMR out there, but pricy" September 21, 2024 5.0 I did like the system. It was wonderful working with during my PMHNP preceptorship. Pros The ease of use, ease of charting, ease of e-prescribe Cons Setup cost is insanely expensive. Also, telemed is strange. Review Source RS Rupa S. Quality Engineer Computer Software Used the software for: 6-12 months ### "Excellent product for mental health management" October 22, 2024 4.0 Pros Its a very easy to use and intutive product. Great support available. Cons Setup and configuration took a bit of time. Review Source sG shauna G. packager Hospital & Health Care Used the software for: 6-12 months ### "like the access to my chart" January 10, 2025 4.0 I like it just wish a few bugs were worked out. Pros i like having access to my chart and labs. Cons had trouble trying to get tech support when needed. Review Source JB John B. Member Facilities Services Used the software for: 6-12 months ### "Reliable Experience" December 20, 2024 5.0 Only once did I need customer service. Positive results Pros Ease of use. Interface very user friendly Cons No weaknesses noted. No current problems Review Source MA Mary A. Billing Specialist Medical Practice Used the software for: 1-2 years ### "Not a bad service for billing" September 2, 2024 4.0 It wasn't bad. Overall team help with any issues was fast. Pros Our practice had fewer errors when it came to billing Cons The cost was a bit pricey and some of our doctors did have a hard time learning Review Source AC Andrew C. Office Manager Construction Used the software for: 2+ years ### "Average at best. " September 27, 2024 3.0 Average at best, not the most user friendly site. Pros Easy to log in and get on the site but things change after that. Cons Cumbersome to maneuver around and find what you are looking for once on the site. Review Source NC NINA C. FL Administrator Financial Services Used the software for: Less than 6 months ### "athena one" November 24, 2024 4.0 good and satisfied with the software app Pros easy to use with medical appointment scheduling Cons Sometimes have to wait a bit longer for desired timeslot Review Source JV Jamie V. Mgr Hospitality Used the software for: Less than 6 months ### "Easy to access" March 9, 2025 5.0 Pros That it keeps the accounts per provider separate for the user using the portal domain Cons That it doesn’t sync records across providers when user logs in via generic portal Review Source ST Sarah T. Regulatory Specialist Hospital & Health Care Used the software for: 2+ years ### "strongly prefer other platforms over athenahealth" September 13, 2024 3.0 Pros i can see my upcoming appts and send messages to my doctor Cons there seems to always be an issue when i try to log in. It also never lets me do any action in the system as it never works Review Source JS Jess S. Owner Restaurants Used the software for: I used a free trial ### "Wonderful product " December 26, 2024 5.0 Great product and unique product with easy access features Pros Easy to use and accessible for the client Cons The website design could be more visually appealing Review Source LC Laura C. Content creator Program Development Used the software for: 6-12 months ### "Amazing review" August 20, 2024 5.0 Had a great overall experience with AthenaOne. Pros Everything is great on the website...... Cons I liked everything about the website everything was fine. Review Source Ella Hyeseung J. Nurse practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use " July 12, 2024 3.0 Pros Overall, athenaOne is easy to use. It has what it needs to manage patient care. You can navigate the EMR efficiently and easily without much effort. Cons Sometimes, there is a problem with saving the charting. I have had a couple of instances where all my charting will disappear. There is a lot of double charting as well. Review Source MJ Misty J. Senior Credentialing Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Athena Review" July 1, 2024 4.0 Pros The overall appearance of Athena is by far the best I have used so far. Cons Some of the areas are not very Userfriendly when it comes to credentialing status and Maintenace. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Needed a program that could better handle the growth of the company. Review Source DR Deborah R. Family Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "I got my weekends back! " January 16, 2024 4.0 Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience I have had in many years! Pros Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff. Cons I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/)[Charm](https://www.capterra.com/p/276372/Charm/) Reason for choosing athenaOne Much higher capabilities, ease of use and scalable to smaller practices. Also the percentage based fees means the Athena has skin in the game and will constantly be working to improve the product. I need an EHR that grows as the industry grows. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Was like slogging through mud to get anything done. They do not provide interfaces for common lab companies unless you meet a certain volume threshold. One referral could take as much as 45 mins to complete because part of the chart had to printed out and manually faxed. The portal was glitchy such that most patients could not use it reliably. And then they switched clearing houses and accounts that were being paid smoothly were suddenly not payable because the secondary insurances where not receiving the correct info from Kareo....40 hours of phone calls with them..never fixed! Review Source AH Abigail H. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "Excellent product, poor onboarding implementation." August 21, 2023 5.0 AthenaOne allowed our business to consolidate many of our third-party apps into one complete EHR system. Pros AthenaOne is an all-in-one EHR system that has most, if not all, the features one could want in their EHR. If you wish to consolidate your softwares into one product, AthenaOne is a good option. Cons The worst part of AthenaOne was the lengthy onboarding process. While it is to be expected when switching EHR systems, our original sales representative did not give an accurate impression of just how extensive and lengthy the implementation is. Expect to need several full time employees working only on integration for several months. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing athenaOne Athena was faster to reach out and provide a demo. Pricing with athena is a percentage, Kareo is a flat fee. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant has poor customer service and is less than satisfactory. It does not have many integrated features, meaning that other third-party applications are needed. Review Source AC Andrew C. Recovery Support Technician Hospital & Health Care Used the software for: I used a free trial ### "User Friendly " July 11, 2024 3.0 Pros Easy to use for the most part, not difficult to train others on. Cons Does take some time to get use to, but nothing crazy. Review Source WH Wren H. Scheduling Medical Practice Used the software for: 6-12 months ### "Frustrating!!!" March 19, 2024 1.0 Everything was fine when they had their old Legacy system, but they'd rather go with a "modern" -read: all white and runs together- look instead of improving upon a schedule that already worked. Genuinely, I would NEVER recommend them to anyone, and if I were in charge of switching our practice's interface, I'd ditch Athena so fast. Pros The Legacy system is the only part of this system I like and use consistently. It's all right, but they're getting rid of it instead of improving the issues we've asked to have fixed. Cons Where to start? The community aspect used to communicate with other users is only helpful when Athena feels that your voice matters, and unless you're kissing their feet, they couldn't care less about your comments/concerns. They'll merge or delete complaints about their new UI and refuse to ask their users for opinions before implementing a system that doesn't work. Then there's the fact that their new system isn't even user friendly! They would rather block you from commenting and voicing concerns than accept criticism on a broken system on the community page. On top of that, they'll send you the same script that DOES NOT answer your questions/comments/concerns instead of address the problem, then tell you to send complaints to their developing team, who in turn send you ANOTHER script. And don't even get me started on how many concerns/complaints have gone unsolved in the name of "modernity," or how their 'help' section answers almost no questions posed but will send you links to useless videos and threads that didn't answer the questions there, either. Utterly embarrassing. Needless to say, you'd be better off spending money on a company that actually asks its users on their opinion before implementing a broken UI and answers you. Review Source AH Ann H. Physician Hospital & Health Care Used the software for: 2+ years ### "Sea change" May 18, 2022 5.0 When we selected athenaOne, we requested an (unreasonable) implementation within one month. They (appropriately) warned that this was not recommended but went along with us and WE DID IT. There were definitely issues that had to be addressed going forward but it was accomplished fairly quickly and smoothly and we were moving onto process improvement within the two months of implementation. We did identify and make improvements. Implementation for our Ortho group was 3/1/2019 and for the GYN group was 5/1/2019. In 10/2019, our accountant reported that we were better than we had been in 20 years! This is the sea change that occurred. The amount of clinical work and number of patients was not significantly different and despite high staff turnover, a location change, and a new EHR, the improvements that we were able to identify and implement moved us from being underwater to riding a wave of success. Pros The most important features of athenaOne which have produced a SEA CHANGE for our practices are 1) easy access to demographic, clinical, scheduling and billing information regardless of your role, 2) remarkable and rigorous data collection and report functions that allow optimal decision-making and tracking of business functions, and 3) an optimal platform for developing and implementing PROCESSES which improve efficiency, reduce human work and reduce human error. Cons The only thing I don't like is that I don't optimally use all of the features because I haven't learned what they are yet! We have been using athenaOne for a little over three years and there are still a large number of features and processes that I could implement or use in our small practices. There is always a better way! Reason for choosing athenaOne AdvancedMD, cannot remember others Review Source VR Verified Reviewer IT & Ops Manager Hospital & Health Care Used the software for: 2+ years ### "Small to medium business EHR Solutions" August 9, 2019 4.0 Overall, this is a decent solution. We have grown exponentially as a non-profit and it's quite possible that we could have gotten a bigger product like Epic or Allscripts, but Athena fit what we needed at the time and changing it would be... intense. It has ushered our care into the digital age, and I think if you are a small or medium sized business Athena would fit the bill nicely for all of its features and usability. Pros We use AthenaHealth every day. The portal is easy to use and implement (users simply configure a browser, login). Their help desk is pretty decent. For a small to medium business looking for an Electronic Medical Portal for their staff to use, Athena would make a great alternative to larger options like Epic or Allscripts. It supports proprietary devices (payment processing, or card and check scanning devices) which can be a pain but makes purchasing and insurance scans and patient registration and charting easy overall. Updates seem to be fairly streamlined and well-communicated (happen quite often) and don't seem to impact care unless it's a larger update. Athena has a backup domain (if their site does down) as well as stack updates for troubleshooting down times with different components of the EHR which is VERY helpful. Cons Most changes are up-voted, which means that they are voted on by other agencies trying to get their changes implemented as most valuable. Things like Billing and Patient Care do not streamline well enough yet together--they work in two separate constructs, so our billing is constantly having to rework the way that they bill to fit the way Athena works with Patient Care. Troubleshooting with our medical assistants can sometimes be complex with Athena, so for more complex issues, the help desk might take you to two or three different folks to solve an issue. The Help Desk has become more complex making it harder to navigate ticketing. It was simpler to put in a ticket prior to the changes. Review Source Mark W. Independent Consultant Hospital & Health Care Used the software for: 6-12 months ### "Not a good choice for Behavioral Health (psychology, psychiatry, counseling, etc.)" March 11, 2022 3.0 Pros It is fast; automatically saves most of what you type in; does not crash very often (3-4 times/year); email support requests usually answered within 24 hours; online help knowledge base is comprehensive and it has a good search engine. Cons Not designed for mental health EHR, patient management, communication. Primary care clinicians say it's "pretty good" although "EPIC is better". Most behavioral health clinicians do not like Athena (based on support forum polls and Athena even admits it if your decipher the corporate-speak.) Athena rarely designs workflows, templates, and processes for Behavioral Health. They cobble together features and processes used by primary care clinicians and staff and tell us it's designed for Behavioral Health. If Athena employs mental health professionals I've never seen them on video presentations or as authors of "how to" resources or anywhere else. Review Source AD Amber D. Office Administrator/Biller Hospital & Health Care Used the software for: 2+ years ### "Not Tested Prior to Release- Lost Features" July 20, 2016 2.0 On 7/14, I was notified by a member of our clinical staff that the entire practice would need to go through this training, that it wasn't only for the nurses and physicians. I called Athena for verification and was told that only nurses and physicians needed to follow the training guides.; that it would not affect Billing or any other department. When I pulled the individual within my practice who pointed this out to me to discuss the issue with the Athena rep on the phone, we pointed out that there was special training specifically for the Front Desk Receptionists. It was also mentioned that the Classic view would go away, leaving a Non-Clinician and Clinician view. These affect the entire practice. The rep changed his answer to it may be beneficial to let your receptionists know of this training, but no one else needs it. I went home that even and sat through all of the training. Out entire staff did need to review this information, clinical staff needed Clinical information while clerical staff needed the Front Desk piece because it touched on many things that everyone uses: how to find documents, how to find tasks, how to change views, etc. Friday I sent all clerical staff an e-mail letting them know that training needed to be completed by Monday evening as we had been mislead by Athena, that it wasn't just clinical staff that needed this training, that this new rollout would affect everyone. 7/19 was chaotic because the print margins were reset on many computers to enable shrink to fit with this update, which was not selected before. All of our forms were printing miniaturized until this was figured out. Formatting changes made prior reports read as garbled nonsense. Diagnosis codes were taken away from an area we reference on a daily basis. Instead of going to the chart and clicking on something we want to print (two clicks), it now takes at least 5 clicks (Chart>Visits>Date>Double Arrow>Full Encounter>Print). Half of the time, this does not even print and I have to open up Google Chrome to which it prints a few words and the top two lines of the dictation on page one and the rest of the dictation is on page two. Instead of being able to print 1 page (old facesheet) that has the demographics, insurance, and upcoming appt. on it for our facilities to load our patients into their system for injections, it is no longer an option. When you try to print similar page, the text overlaps and prints on top of each other. Summary: many useful features removed. Pros 1) You can access the phone number from the chart. 2) You can reference visit notes while creating a patient case. Cons Having to click multiple places to get to a document that you used to be able to automatically view and print is extremely inefficient. Many useful features that were used on a daily basis have been completely taken away. Athena reps were also rude and untrained. One of our employees actually had to show them how to do something. This should have been tested in a test environment before rolling out live. IT should talk with the daily users prior to making a significant change like this. Review Source jR jeffrey R. Owner/Podiatrist Medical Practice Used the software for: 1-2 years ### "Works well..." February 14, 2017 4.0 Hi. Quite surprised to read other reviews actually. Im a pod... starting in private practice with emr "Cerner"... hated it. always have, always will...although it has been at least 2 yrs since I've seen Cerner in action. My wife, another doctor, actually uses practice fusion...one of the many free online web based servers. I started with athena bc to me, starting out on my own (literally), it was the easiest one-stop-shop. Learning the system is not hard, it is quite easy. From beginning to end, I can literally -meet/greet/take copays, finish intake, perform and document my exam, treat the patient, proceed to check out and r/s and finally to billing- in all of...maybe 10-15 min...thats with NO staff. Done, seen, treated, billed! I like that. If a new patient, will be bit longer of course with intake, BUT that step is very rate limiting depending on who you have doing it. I find ease, use and flow to be great. Rarely glitches, but yes there are some. Can easily work on 3-4 charts at once. Pros ease of use, it really is good. work on multiple charts at one time rarely glitches or down time Athena is certainly closer to a "practice fusion"... very user-friendly..set up more like navigating to/through a web browser/site then "medical-based program" can use your own templates, but they claim to have many (i ONLY use my own- never even once tried athena's) CS is NOT like most reviews are stating... I have used the Athena CS/help/claims helpline many, many, many times, and 90% of the time, issues gets resolved quickly. Cons the cost of course. the larger you are/more pts/billing, perhaps better the rate you will get. that is the only thing for me really.... do I want a free based software that I may or may not like, and then pay for a biller? or pay for my own cloud-based billing software....? and then, of course, you have to check up on everything.... hmm. Its less worry and less need for staff if you ask me. Again, I just started out and although I have a steady flow of pts, my opinions may change if I were seeing 45-60 pts/day with a staff of 5-10 behind the counter.... For me, now, I am more than comfortable with Athena. I like them and I like the program. Only real con I see (which I think u can manage/manipulate/pay for on different basis) the pt statements. Meaning, pts that owe the office money... Athena apparently sends out THREE (3) statements per month (..think ?this is correct). The issue is, the office has NO CONTROL over which statements go out. For a real example, I had a pt call the office re his bill/statement for $. Another patient called in for one that had a balance of $ of course probably copays and coinsurance, however, Athena completely misses sending other statements for much larger balances. So, it's kind of random. I have multiple pts with an outstanding balance or even $! Review Source SB Sharyl B. Practice Administrator Medical Practice Used the software for: 2+ years ### "Athena creates EHR efficiency for medical practices" October 4, 2019 5.0 As stated above, since our Athena "Go Live" 2 1/2 years ago I have been able to reduced our medical practice overhead, reduce staff, all while increasing revenue, and providing to our providers and staff a manageable clinic day. At the end of each day, all messages and calls are returned to patients and the days charts completed. Pros I have worked with and launched four other EHR's. When people ask me what I like most about AthenaNet, I tell them that "Athena just makes sense." We have a very busy medical practice seeing over 35 patients each day in our clinic along with answering over 60 triage messages on the phone or through the patient portal daily. Since our Athena "Go Live" 2 1/2 years ago I have been able to reduced practice overhead while increasing revenue, all while providing a manageable clinic day for our providers and staff. At the end of each day, all messages and calls are returned to patients and the days charts completed. Our success has been mostly do to Athena's ability to streamline our patient visit process from check-in to check-out, plus communication with patients outside of the patient visit. Our check-in process with co-pays, scanning insurance information and updating demographics, day of visit medication updates, and insurance verification have significantly reduced check-in time. Providers are able to view imaging within the patient's chart allowing clinical decisions and patient concerns addressed during the visit, along with orders placed using custom templates and patient information printed with patient identification barcode on each page that we designed to create an efficient process at intake, exam and check-out all in the exam room. In addition, billing and dictation are typically completed either during the exam, or before the end of that day. Cons The CSC process needs to get better. With the new CSC Create a Case process issues and problems are difficult to get resolved with one phone call. Many times my issue needs to be escalated, not able to be solved by the person on the phone. Switched from [OfficeEMR](https://www.capterra.com/p/234055/OfficeEMR/) I could see the benefit as described above. 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