--- title: "Page 5 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 5 - Is athenaOne the right Ophthalmology EMR solution for you? Explore 913 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/98735/athenaOne/reviews/?page=5" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- athenaOne 3.8 (913) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 5 - Reviews of athenaOne ## Showing most helpful reviews Showing 101-125 of 913 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Susan C. Practice owner Health, Wellness and Fitness Used the software for: 2+ years ### "Terrible experience" April 18, 2022 2.0 When we first signed on with Athena almost 5 years ago things were OK. It seemed like they provided us with the onboarding help we needed, but, in the last year, it has been beyond terrible. You probably won't believe what I am about to say, but it is 100% true. 2 years into using Athena, we decided to change our practice name and speciality, and essentially needed to start another 'company' with all new tax ID etc. It required us to essentially onboard and become credentialed from the beginning again. I was assigned to someone named \[SENSITIVE CONTENT\] to work with this. We were about 7-8 months into the process when I started having the feeling that something was wrong, because no one was asking us for any information. I kept emailing and calling \[SENSITIVE CONTENT\] for reassurance that everything was going according to plan because our go live date was coming up. We had put out a lot of messaging to our patients that this big change was coming etc. I must have asked at least 6 or 7 times for clarification and he kept responding that everything was good to go. We 2 days before our go live date my rep called and apologized as she told me that actually, nothing had happened. The implementation of the new practice had been started or gotten off the ground. Apparently it had not 'gotten assigned to anyone in the right department'. Of course I was livid and just essentially dropped the process because Covid was happening and there was too much other stuff going on at the time. Pros The only thing I think has been really good has been its interface with labs and imaging Cons User ability and support: It is impossible to get any one on one help. It takes days to weeks to get someone to respond to a call. They require you submit these 'cases' when you have an urgent need which don't ever get addressed. It has been a nightmare. They are very expensive and so not worth it for what you get. Review Source SM Stephen M. MD, CMIO Hospital & Health Care Used the software for: 1-2 years ### "AthenaHealth meets our needs" October 11, 2019 5.0 My previous experience is with a large health organization with a home grown EHR. As I was involved in the design of that system, I was initially worried about moving to a vendor product. Thankfully that design experience helped me in the transition over to Athena and allowed my organization to anticipate and mitigate issues with data conversion and implementation that many organizations struggle with when changing systems. Overall our transition was smooth and resulted in minimal loss of productivity. Pros Easy to use with an intuitive interface that works well for ambulatory providers Company is responsive to issues and "flow-busters" Near zero downtime Revenue stream up significantly Cons Athena may not be tailor made to my specialty, but that is a small trade off for up time and interoperability Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[Office Practicum](https://www.capterra.com/p/156932/Office-Practicum/) Reason for choosing athenaOne In evaluating systems, far too many providers underestimate the human factors in transition and only focus on the bottom line cost. I've seen many institutions pay low money up front for a system only to be nickel and dimed for every customization. This is not the case with Athena. There may be a higher up front cost with Athena per user, but down the road, these costs balance over time. As someone with a significant amount of EHR design knowledge, I find most of the comments have been over the fact that this system doesn't cater to the individual, but the truth of the matter is that in order for a could based system to function effectively, it must meet the needs of the majority rather than the individual. Review Source DNW Dr Nicole W. Chief Medical Officer Hospital & Health Care Used the software for: 2+ years ### "Nickels and Dimes!" May 12, 2020 3.0 Some good, but everything is too automated and what's important easily falls through the digital cracks. Pros Admittedly, the software is easy to use and offers meaningful use suggestions. The five step patient visit is simple to understand. The patient portal is nice, however, the patient facing portion could look more modern. Billing is easy from a practitioner standpoint. It also is starting to integrate with other EMRs so occasionally we can pull labs and imaging from other participating systems. Cons Setup was arduous to say the least. Also, once claims are submitted, that's another story. I was sold that this software was all-in-one. They LIED. This is NOT the software for a small practice. They act as if I have an army of billing people when they told me that Athena was all I needed! For example, there was functionality that we needed to be aware of to find an important document from medicare. NO ONE told us and this document languished in some digital box. If we were a hundred person organization, I could pay someone to sit and manage the 20 or so boxes where they put communication. As a result, we got kicked off medicare for THREE months until I found out and remedied the cause. I was assigned a 'customer success rep' and had to find out who it was because she never scheduled a call. The previous THREE other reps were no better. They treat small practices like we don't matter. If you have less than 100 employees, FIND ANOTHER EMR. I'm in the market for another. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Needed a better billing solution which was supposed to be more inclusive and emcompassing. Review Source ML Mandy L. Superuser Medical Practice Used the software for: 2+ years ### "AthenaOne is efficient, secure, and easy to use" July 13, 2023 5.0 Pros AthenaOne is cohesive - it has nearly all the features we need for managing medical records, charting, communicating with patients, registration, portal access, etc. in one place. It is also simple to use, with workflows that are simply designed and customizable. Customer service is also great, we can reach them via chat or phone very easily. Cons There are a few workflows that would be nice to customize even more, such as making the Exam section of the five-step encounter one page instead of having to click to the next page to access the next section (such as moving from HPI to ROS). Reason for choosing athenaOne A provider was familiar with AthenaOne and preferred it strongly over other options. Review Source HK Heather K. Medical Practice Used the software for: ### "Ready to pull my hair out!" July 2, 2014 1.5 Pros Customer support is really responsive and easy to get ahold of. Unfortunately, the level of expertise of the customer support staff is variable, so often, they do not know the answers to the questions we have. Billing is a pretty common area of issue here. Cons I was assured that this program had a lot of podiatry based templates and that they were simple to modify. However, there are very few templates for my specialty, and trying to make or change a template is frustrating! It takes an hour at least to do one template. And, you cannot use the same template choice more than once in a template, so if you are trying to chart two feet, good luck! The EMR takes forever to implement (11 weeks). I think that our implementation manager did not do a very good job of setting us up, so we have been having to try to learn everything on our own, which is frustrating and time-consuming when we are busy trying to see patients. There is a lot of typing that has to be done during patient visits, which takes a lot of time and slows my pace and ability to see as many patients as I would like. Trying to just put in CPT codes takes forever. Also, save your work every minute because there is no auto-save on this program and I have lost so much information! Do not believe it if you are told that Athena does your insurance credentialing for you. We have had to do it all ourselves. And you cannot pick and choose what claims are dropped for payment; it is all or nothing, so have a lot of working capital available while you credential. EFT (electronic funds transfers) have to be done through US Bank. We use Wells Fargo, so I have to do money transfers, which take a couple business days to process, and that is a real pain. We have also found out the hard way that unless we track each individual claim ourselves, secondary insurances may fall through the cracks, leaving money on the table that we have to find and process ourselves. I fear that our income is not going to improve (contrary to their claim that they improve collections by 8%) and, in fact, that we will potentially lose money. Our paper usage has increased substantially. You cannot just scan documents into the program. You have to fax them to Athena, and they sort them and place them into the patient's chart. However, you have to have a front cover and back cover bar code for each fax you send them so that a one-page fax becomes three pages. E-prescribing is hit or miss, so I have to double check that all e-scripts actually have gone through. Also, we get numerous complaints about how complicated the patient portal is. Review Source NC Nicohl C. Practice Manager Medical Practice Used the software for: 2+ years ### "Do NOT buy if you are small practice. " April 26, 2023 2.0 The doctor enjoys their clinical charting experience, but administratively athena is terrible. It requires way too many clicks to do anything. You have to use their billing and their outsourced billers are not good. There is no critical thinking and claims issues (even simple ones) constantly end up in the practices worklist, but you're paying an arm & leg for them to do it. Customer service is not helpful. It takes multiple phone calls and messages to get a resolution. You need more administrative and billing staff to work athena than you would need for other EHR's. For reference, I have been using athena for 5 years and am still confused about most functionalities. Pros The doctor likes the charting. The patient portal is ok. Cons Billing, claims, reporting, schedule templating, customer service, MIP/Quality Measures Review Source BB Bennett B. Partner physician Medical Practice Used the software for: 6-12 months ### "Athena doesnt stand behind product" July 25, 2024 1.0 Poor, we were promised that it was going to do machine learning so that it would learn our protocols and tendencies, I have seen none of this. Pros Ability to fax reports directly to providers Cons Minimal to no responsiveness from the company, basically plug and play, and skim percentage of your profits. Awkward interface. Switched from [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) We’re told that Greenway was no longer going to support intergy Review Source DO Danielle O. Physician Owner Medical Practice Used the software for: Less than 6 months ### "Frustrating experience " February 24, 2024 4.0 Pros The actual EMR is well designed and one of the best on the market. The workflows and order sets made use of the EMR very easy to use. Cons We liked the Athena EMR. We did not like the Athena One package, the related onboarding process or the corporate policies of Athena. We were told that the onboarding process would be 3 months. During that time we had (unhelpful) weekly meetings with Athena reps. My staff and myself did the required ,yet excessive, onboarding tasks outside of these meetings. However after 5 months the Athena One build out was still incomplete due to Athena staff's lack of progress. Communications around their delays were met with corporate gaslighting and deflecting. This is a solo provide practice with 1-2 insurance panels. There is no logical reason that the EMR should not have been ready for use after 5 months. I have used Athena in other settings and it seems that they do a very poor job with submitting claims. Most practice lose money if they re relying on Athena One to submit claims. Review Source HR Herbie R. Practice Manager Medical Practice Used the software for: 1-2 years ### "Thinking about moving." January 26, 2022 3.0 CSM care about the product, it's good when it works, but not liking it when I'm looking at my bank account and can't bill patients, patient accounts are wrong and my bank is light over 10k. Get your payer table spaces correct so that when you bill they are sent to the correct payer. Pros I really liked the machine learning part, sold one way but in reality, doesn't hit all the marks. We do like the patient care part, health history, and document management. Cons Billing, and medical bills. I'm writing this review because they are currently 2 months behind in updating billing and processing my checks. It's just not me that's having this issue, yes covid. However, that train has left. Athena took their invoice amount for last month but they haven't processed my checks to fill that void, don't do athena billing. Everything should be EFT straight to your bank, doing that now but have 9k sitting somewhere until they get people to process their payment. Reason for choosing athenaOne easy of use Review Source VR Verified Reviewer Personal Hospital & Health Care Used the software for: 2+ years ### "Easy to use communication with your providers" August 19, 2024 4.0 Overall, I use athenaOne frequently for managing my health! Pros Easy to use and communicate with healthcare providers. Provides easy access to health records, test results, and messaging. Cons Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours after you've received the message. Review Source CK Colleen K. COO Medical Practice Used the software for: 2+ years ### "Athena review" October 18, 2019 4.0 For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with. Pros Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices. Cons Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria. Alternatives considered [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Reason for choosing athenaOne User friendly, partnership, and overall program functions. Collector (claims scrubbing software), reporting, training, training/test site and learning portal. I had an on boarding team with Athena and my practice. The support and time we took to on board were invaluable. I loved Athena's Mission, values and vision. The MV&V was once on business cards, I really liked that, not sure what happened and haven't checked to see if it changed. Review Source VR Verified Reviewer Medical scheduling Hospital & Health Care Used the software for: 2+ years ### "Great product " September 2, 2024 5.0 Overall would recommend to future colleagues Pros AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools. Its robust analytics empower informed decision-making, while the responsive customer support ensures any issues are promptly addressed, making it a reliable choice for healthcare providers. Cons While athenaOne offers robust features, its steep learning curve can be daunting for new users. Additionally, customer support response times may vary, leading to frustration when critical issues arise. Overall, navigation can feel cumbersome, affecting overall user experience. Review Source BA Brook A. orthopedic surgeon Medical Practice Used the software for: 2+ years ### "Very dissappointed" October 5, 2021 2.0 Poor. what else can i say? If you had a question, you were routed to someone in pakistan who knew little to nothing about your billing but would read a paragraph they were given to tell you. It was silly. Seriously, most of you know all billing companies kinda suck. But this is one of the worst. Athena was the main reason I closed by private practice. I considered switching billing companies, but I just got tire of dealing with it. Take my advice, DO NOT use AthenaOne for billing. The EMR portion is soso, middle of the road. Billing portion is 3 thumbs down. Pros not what it was advertised to be. was also told that data migration would be seamless if i left; turns out I cant migrate anything. "termination team" still has not been assigned despite notice given to leave 3mo ago Cons Athena did a good job on selling me that all billing would be handled and I would need to put very little effort into this aspect. It couldnt have been further from the truth. In actuality, I needed to hire a full time biller to review the deficiencies created by Athena. The billing process is not run by billers, it is run by a software program. charges sat in a "bucket" until the charges were no longer valid due to untimely billing. I lost out on so much billing its sickening. Reason for choosing athenaOne had used the EMR at a previous practice. Talked to another group that used athenaOne and said they were good (paid consultant?) Review Source dK dale K. MD, surgeon Medical Practice Used the software for: 2+ years ### "Bait and Switch" November 1, 2023 2.0 The athena account manager position ( or title de jour) has been a revolving door. We have never had a meaningful relationship with them before we are assigned a new manager. Pros The EMR was initially easy to set up. The billing functionality was adequate at first Cons Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the price (Percentage of GROSS collections) will drop over time, they have just raised the percentage that they take again. This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of collections basis. They in fact are just taking a bigger piece of the pie. Totally dishonest. And it is being done against our will, with no contract negotiation. Review Source RS Ram S. Physician - Owner Medical Practice Used the software for: 2+ years ### "Rochester Primary Care Review " October 10, 2023 5.0 It has been great. Everything from the software, upgrades, and customer support has been top notch. Pros The Customer Support!! It’s fantastic. The software is a very close second Cons The price but it is completely justified. Reason for choosing athenaOne I am an independent practice. I was worried about getting changes done through the hospital tech support Review Source RG Robert G. Director of Finance and Operations Hospital & Health Care Used the software for: 2+ years ### "Think of your Best Hire - that's Athena " December 26, 2023 5.0 Exceeding our expectations - consistently delivers - 100% recommend. Pros Athena has a true "Skin in the game" model, their performance impacts their payment. Negligible start-up costs with great first year and on-going support as well as employees who engage with us to help us succeed and grow. Cons We've had to engage with third party vendors for some services we feel Athena should be able to provide. That added cost is not optimal. Reason for choosing athenaOne lower start up fees, pay for performance model and security Glowing references however cinched the deal. Review Source SW Stephanie W. Sr. Manager Fund-Raising Used the software for: 2+ years ### "Great product!" November 13, 2024 5.0 Pros I love how easy it is to sign in and access my information. Cons There's nothing in particular that I don't like, I think it's efficient. Review Source JR Joelle R. CCMA Medical Practice Used the software for: 1-2 years ### "Perspective from a Medical Assistant" May 7, 2024 4.0 Overall I have enjoyed my use and time with AthenaHealth. I truly appreciated the in depth knowledge the trainers provided, and the time they spent with us following training to ensure we had all of our bases covered. Pros As a CCMA I am accessing the EMR before, during and often after each visit. I have done everything from prior auths, RX refills, procedure documentation, clinic check-in, injections documentation, and so much more through Athena. I find that I can easily maneuver, document, update and communicate ia Athena systems. I appreciate the adequate training we received through Athena reps, and enjoy the flow of working in the system with ease and fluidity. Cons Rarely, the system will not have the correct or specific code or med I am looking for. The database is wide and as a large offering, however, on a rare occasion i have to improvise. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The previous software system was outdated and inadequate. Clunky.. hard to use, etc. Review Source PS Pam S. Faulty- UT Nashville FM residency Medical Practice Used the software for: 2+ years ### "Review of Athena One" July 1, 2022 4.0 I have used two other systems, Athena One is good, anc continues to improve based on requests from providers which I appreciate Pros Templates, macros, ability to use others macros, templates Cons too many clicks for everything, too many update videos Switched from [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) change of job Review Source SB Sheena B. Practice Manager Medical Practice Used the software for: 2+ years ### "5 Star Review" February 16, 2017 5.0 Our office went live with Athena Communicator and Collector in September of 2013. We had previously used 2 other billers and schedulers/management systems at that point and I have to say we are all glad that we chose Athena. The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care. As we know, no product is ever perfect, but Athena comes pretty darn close. The team at Athena actively listens to concerns and suggestions from their customers. I have dealt with many companies who "understand your struggle" but can't do anything about it or "are very sorry, but that's just the way it is". Athena, is NOT that type of company. They have interactive message boards that you can talk to other practices having issues and also Athena team members, so together a plan can be created to alleviate the problems you are having. Not to say EVERYTHING can be as perfect as you want it, but there have been enough changes in Athena where the direct action was taken from a concern or complaint that makes us as a customer feels valued and understood. A real testament to Athena should be that we looked at their Clinicals product in 2013, but our provider didn't see enough of what he was looking for to change from our current EMR to Athena Clinicals at that time. However, at the end of 2016 we revisited the idea and did some more demos, the Clinical product has changed so much (in a good way) that we have chosen to switch and are looking at implementation in March of 2017. All of our office staff and our providers feel that Athena is a solid product that helps us streamline our workflows and provide better patient care. We are very excited to embark on our next Athena journey and couldn't be happier with the products and support. Pros Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it Cons This product is the most costly that we have used, however, we have definitely made more in revenue by using Athena than not. Review Source KP Katie P. Practice Manager Medical Practice Used the software for: 1-2 years ### "AthenaOne is the Only One" December 26, 2023 5.0 There is always support when needed. I appreciate how they keep the system updated with the latest technology. Pros Ease of use, there are many capabilities for customizing based on my practice's needs. Cons n/a. There has not been any issues that I can mention for this question. Reason for choosing athenaOne Price and appearance, did research and found a lot of satisfaction amongst users. Switched from [NextGen Healthcare Practice Management](https://www.capterra.com/p/10006130/NextGen-Healthcare-Practice-Management/) NextGen is a nightmare and so expensive. Review Source RC Rosa C. Customer service representative Hospital & Health Care Used the software for: 2+ years ### "Named after gods, like it should be. " August 21, 2022 5.0 Overall Athena has made my job so much easier. I really love the whole system. When we started using it. The whole company got an upgrade due to the more ease and work we can do. Pros How easy it is to navigate and use. It makes my job so much easier. Cons Option to automatically match patients info and not create duplicate charts. Review Source JS Jess S. Owner Restaurants Used the software for: I used a free trial ### "Wonderful product " December 26, 2024 5.0 Great product and unique product with easy access features Pros Easy to use and accessible for the client Cons The website design could be more visually appealing Review Source EJ Eddie J. Patient Access Manager Hospital & Health Care Used the software for: 2+ years ### "Eddie’s View" October 29, 2024 5.0 Pros Accessibility and user friendly options for all users Cons Development roadmaps/releases were a little slow but glad they have picked up significantly Review Source VR Verified Reviewer Registered Nurse Hospital & Health Care Used the software for: 2+ years ### "Athena in Healthcare" April 16, 2020 5.0 AthenaOne takes time to learn, but once you get the hang of it, I feel that it is straightforward. You have to learn it's nuances. From there, it is a simplified tool to help track patients, keep tasks on track & provide patient-centered care. Pros I think athena has many great features. It is easy to visualize the patient's demographics and recent notes about them, from your own clinic or others in the network. I love that you are able to keep up-to-date this way. For example, before seeing a patient who you referred last visit to a specialist, being able to see their assessment is quick and user friendly. Overall, I love working with athena's dashboard to keep an eye on multiple providers' buckets. Cons I think athena takes time to get use to. There is a lot of 'clicking' involved. For example, it has a new feature with one of it's latest updates that leaves a patient case in 'data entry' until the user selects the option saying 'data entry complete' and saves it. This is an additional step that has caused some issues with providers placing cases in the wrong place or not closing them properly. 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