# Page 6 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is athenaOne the right Patient Portal solution for you? Explore 910 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (910) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 6 - Reviews of athenaOne ## Showing most helpful reviews Showing 126-150 of 910 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DO Danielle O. Physician Owner Medical Practice Used the software for: Less than 6 months ### "Frustrating experience " February 24, 2024 4.0 Pros The actual EMR is well designed and one of the best on the market. The workflows and order sets made use of the EMR very easy to use. Cons We liked the Athena EMR. We did not like the Athena One package, the related onboarding process or the corporate policies of Athena. We were told that the onboarding process would be 3 months. During that time we had (unhelpful) weekly meetings with Athena reps. My staff and myself did the required ,yet excessive, onboarding tasks outside of these meetings. However after 5 months the Athena One build out was still incomplete due to Athena staff's lack of progress. Communications around their delays were met with corporate gaslighting and deflecting. This is a solo provide practice with 1-2 insurance panels. There is no logical reason that the EMR should not have been ready for use after 5 months. I have used Athena in other settings and it seems that they do a very poor job with submitting claims. Most practice lose money if they re relying on Athena One to submit claims. Review Source HR Herbie R. Practice Manager Medical Practice Used the software for: 1-2 years ### "Thinking about moving." January 26, 2022 3.0 CSM care about the product, it's good when it works, but not liking it when I'm looking at my bank account and can't bill patients, patient accounts are wrong and my bank is light over 10k. Get your payer table spaces correct so that when you bill they are sent to the correct payer. Pros I really liked the machine learning part, sold one way but in reality, doesn't hit all the marks. We do like the patient care part, health history, and document management. Cons Billing, and medical bills. I'm writing this review because they are currently 2 months behind in updating billing and processing my checks. It's just not me that's having this issue, yes covid. However, that train has left. Athena took their invoice amount for last month but they haven't processed my checks to fill that void, don't do athena billing. Everything should be EFT straight to your bank, doing that now but have 9k sitting somewhere until they get people to process their payment. Reason for choosing athenaOne easy of use Review Source CK Colleen K. COO Medical Practice Used the software for: 2+ years ### "Athena review" October 18, 2019 4.0 For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with. Pros Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices. Cons Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria. Alternatives considered [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Reason for choosing athenaOne User friendly, partnership, and overall program functions. Collector (claims scrubbing software), reporting, training, training/test site and learning portal. I had an on boarding team with Athena and my practice. The support and time we took to on board were invaluable. I loved Athena's Mission, values and vision. The MV&V was once on business cards, I really liked that, not sure what happened and haven't checked to see if it changed. Review Source BA Brook A. orthopedic surgeon Medical Practice Used the software for: 2+ years ### "Very dissappointed" October 5, 2021 2.0 Poor. what else can i say? If you had a question, you were routed to someone in pakistan who knew little to nothing about your billing but would read a paragraph they were given to tell you. It was silly. Seriously, most of you know all billing companies kinda suck. But this is one of the worst. Athena was the main reason I closed by private practice. I considered switching billing companies, but I just got tire of dealing with it. Take my advice, DO NOT use AthenaOne for billing. The EMR portion is soso, middle of the road. Billing portion is 3 thumbs down. Pros not what it was advertised to be. was also told that data migration would be seamless if i left; turns out I cant migrate anything. "termination team" still has not been assigned despite notice given to leave 3mo ago Cons Athena did a good job on selling me that all billing would be handled and I would need to put very little effort into this aspect. It couldnt have been further from the truth. In actuality, I needed to hire a full time biller to review the deficiencies created by Athena. The billing process is not run by billers, it is run by a software program. charges sat in a "bucket" until the charges were no longer valid due to untimely billing. I lost out on so much billing its sickening. Reason for choosing athenaOne had used the EMR at a previous practice. Talked to another group that used athenaOne and said they were good (paid consultant?) Review Source dK dale K. MD, surgeon Medical Practice Used the software for: 2+ years ### "Bait and Switch" November 1, 2023 2.0 The athena account manager position ( or title de jour) has been a revolving door. We have never had a meaningful relationship with them before we are assigned a new manager. Pros The EMR was initially easy to set up. The billing functionality was adequate at first Cons Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the price (Percentage of GROSS collections) will drop over time, they have just raised the percentage that they take again. This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of collections basis. They in fact are just taking a bigger piece of the pie. Totally dishonest. And it is being done against our will, with no contract negotiation. Review Source RS Ram S. Physician - Owner Medical Practice Used the software for: 2+ years ### "Rochester Primary Care Review " October 10, 2023 5.0 It has been great. Everything from the software, upgrades, and customer support has been top notch. Pros The Customer Support!! It’s fantastic. The software is a very close second Cons The price but it is completely justified. Reason for choosing athenaOne I am an independent practice. I was worried about getting changes done through the hospital tech support Review Source RG Robert G. Director of Finance and Operations Hospital & Health Care Used the software for: 2+ years ### "Think of your Best Hire - that's Athena " December 26, 2023 5.0 Exceeding our expectations - consistently delivers - 100% recommend. Pros Athena has a true "Skin in the game" model, their performance impacts their payment. Negligible start-up costs with great first year and on-going support as well as employees who engage with us to help us succeed and grow. Cons We've had to engage with third party vendors for some services we feel Athena should be able to provide. That added cost is not optimal. Reason for choosing athenaOne lower start up fees, pay for performance model and security Glowing references however cinched the deal. Review Source JR Joelle R. CCMA Medical Practice Used the software for: 1-2 years ### "Perspective from a Medical Assistant" May 7, 2024 4.0 Overall I have enjoyed my use and time with AthenaHealth. I truly appreciated the in depth knowledge the trainers provided, and the time they spent with us following training to ensure we had all of our bases covered. Pros As a CCMA I am accessing the EMR before, during and often after each visit. I have done everything from prior auths, RX refills, procedure documentation, clinic check-in, injections documentation, and so much more through Athena. I find that I can easily maneuver, document, update and communicate ia Athena systems. I appreciate the adequate training we received through Athena reps, and enjoy the flow of working in the system with ease and fluidity. Cons Rarely, the system will not have the correct or specific code or med I am looking for. The database is wide and as a large offering, however, on a rare occasion i have to improvise. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The previous software system was outdated and inadequate. Clunky.. hard to use, etc. Review Source PS Pam S. Faulty- UT Nashville FM residency Medical Practice Used the software for: 2+ years ### "Review of Athena One" July 1, 2022 4.0 I have used two other systems, Athena One is good, anc continues to improve based on requests from providers which I appreciate Pros Templates, macros, ability to use others macros, templates Cons too many clicks for everything, too many update videos Switched from [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) change of job Review Source SB Sheena B. Practice Manager Medical Practice Used the software for: 2+ years ### "5 Star Review" February 16, 2017 5.0 Our office went live with Athena Communicator and Collector in September of 2013. We had previously used 2 other billers and schedulers/management systems at that point and I have to say we are all glad that we chose Athena. The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care. As we know, no product is ever perfect, but Athena comes pretty darn close. The team at Athena actively listens to concerns and suggestions from their customers. I have dealt with many companies who "understand your struggle" but can't do anything about it or "are very sorry, but that's just the way it is". Athena, is NOT that type of company. They have interactive message boards that you can talk to other practices having issues and also Athena team members, so together a plan can be created to alleviate the problems you are having. Not to say EVERYTHING can be as perfect as you want it, but there have been enough changes in Athena where the direct action was taken from a concern or complaint that makes us as a customer feels valued and understood. A real testament to Athena should be that we looked at their Clinicals product in 2013, but our provider didn't see enough of what he was looking for to change from our current EMR to Athena Clinicals at that time. However, at the end of 2016 we revisited the idea and did some more demos, the Clinical product has changed so much (in a good way) that we have chosen to switch and are looking at implementation in March of 2017. All of our office staff and our providers feel that Athena is a solid product that helps us streamline our workflows and provide better patient care. We are very excited to embark on our next Athena journey and couldn't be happier with the products and support. Pros Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it Cons This product is the most costly that we have used, however, we have definitely made more in revenue by using Athena than not. Review Source KP Katie P. Practice Manager Medical Practice Used the software for: 1-2 years ### "AthenaOne is the Only One" December 26, 2023 5.0 There is always support when needed. I appreciate how they keep the system updated with the latest technology. Pros Ease of use, there are many capabilities for customizing based on my practice's needs. Cons n/a. There has not been any issues that I can mention for this question. Reason for choosing athenaOne Price and appearance, did research and found a lot of satisfaction amongst users. Switched from [NextGen Healthcare Practice Management](https://www.capterra.com/p/10006130/NextGen-Healthcare-Practice-Management/) NextGen is a nightmare and so expensive. Review Source RC Rosa C. Customer service representative Hospital & Health Care Used the software for: 2+ years ### "Named after gods, like it should be. " August 21, 2022 5.0 Overall Athena has made my job so much easier. I really love the whole system. When we started using it. The whole company got an upgrade due to the more ease and work we can do. Pros How easy it is to navigate and use. It makes my job so much easier. Cons Option to automatically match patients info and not create duplicate charts. Review Source VR Verified Reviewer Registered Nurse Hospital & Health Care Used the software for: 2+ years ### "Athena in Healthcare" April 16, 2020 5.0 AthenaOne takes time to learn, but once you get the hang of it, I feel that it is straightforward. You have to learn it's nuances. From there, it is a simplified tool to help track patients, keep tasks on track & provide patient-centered care. Pros I think athena has many great features. It is easy to visualize the patient's demographics and recent notes about them, from your own clinic or others in the network. I love that you are able to keep up-to-date this way. For example, before seeing a patient who you referred last visit to a specialist, being able to see their assessment is quick and user friendly. Overall, I love working with athena's dashboard to keep an eye on multiple providers' buckets. Cons I think athena takes time to get use to. There is a lot of 'clicking' involved. For example, it has a new feature with one of it's latest updates that leaves a patient case in 'data entry' until the user selects the option saying 'data entry complete' and saves it. This is an additional step that has caused some issues with providers placing cases in the wrong place or not closing them properly. Review Source DS Donna S. Office Manager Used the software for: 2+ years ### "Better than the rest" July 20, 2016 4.0 Our practice has been using Athena for our practice management software for over 10 years and we implemented the Athenaclinicals EMR in 09/2012. Pros Athenaclinicals has made Meaningful Use a manageable task by providing us with resources such as a checklist, status list and recommendations to meet Meaningful Use. Also they stay informed about the latest regulations and changes so that we can focus more on treating our patients and managing our practice. The billing functionality has definitely helped improve our A/R as well as assist us in tracking encounters to ensure we bill everything our providers do. Their credentialing functionality has also been helpful in assisting with enrollment and credentialing verification. The EMR and charting functionality is very comparable to other available software. Cons The biggest issue we have run into in the past year is with regards to customer service. Athena has changed the way they handle issues that cannot be resolved by your initial CSC call. The only way to "speak to" or contact the people working on your issue is via Athena email. Unfortunately, this leads to miscommunication, confusion, frustration and delays in resolution. Completing certain tasks are more cumbersome than necessary, at least based on the opinions of our providers and staff. They feel they have to click more "buttons" and complete more "steps" to get to their end result eg. check-in, processing documents, charting. Athena has so many different features and functionality that it is difficult to make sure you are utilizing the software to it's fullest capabilities for your practice and specialty. Review Source VF Vicki F. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "EHR for Doctors Office" October 15, 2019 4.0 We really have not had any issues on the EHR side with Athena. I have run into some issues on the billing side and processing of payments, etc. Pros The implementation was easy to set-up. Athena was a big help in creating forms and letters. The tempplates are easy to set-up and modify as well. Once the forms have been created you can also make changes to them as well. The order of the check-in through check-out process is set-up in a way that is easy to navigate and goes in order of how you treat your patient. The best part is that Athena takes care of the MIPS, MACRA, etc data that is needed for Medicare without adding additional work for the staff. I like the fact that there are less documents that require scanning, since all of our faxes go directly into the system and are attached directly to the patient's record. The reporting options are also very good with this system. Cons I really don't dislike anything about the software, other than it would be nice to track letters that are sent to the patients. So you can print off collection letters or follow-up letters and it would automatically record that a letter went to the patient, without you having to make a notation. Reason for choosing athenaOne We had already been using the billing side of Athena health for several years, it was just a better option for us to add the EHR side. To keep everything in one system and not lose all of the data we already had with Athena. Review Source JH Jennifer H. Health Care Consultant Medical Practice Used the software for: 2+ years ### "Consultant with AthenaNet in different practices " February 15, 2017 4.0 My business partner and I have had extensive experience with AthenaNet and EMRs, in general within a spread of different medical practices. AthenaNet is similar to any other EMR in that it works really well for some practices and not as well in others. Pros The billing component is extremely beneficial though, I have found that some of my offices have thought that is does ALL billing. (Again, I think it's a lack of understanding and initial training.) The access to helpline is great. Having a live person to talk to has been helpful. (It's sometimes can take longer periods of time to come to a solution but they normally stay patient until there is a solution. I've been on the phone with help desk for up to 3 hours before.) Educational videos are always available for staff to turn back to. Live in-office trainings would help AthenaNet to be more successful. (I had a cardiologist go-live with AthenaNet then 3 weeks later returned back to his original EMR. I believe it was because of the lack in training. Physicians don't typically take time to watch training videos.) The EMR continues to evolve based changes in health care. AthenaNet assigning scanned paper work to patient charts. Cons Common complaints we hear from physicians, staff and admin - there is a lot of scrolling within a patient chart. Yes, you can jump using links but it takes a lot of retraining old habits. Quality Reports can't be adjusted - such as running reports for quality measures for different time periods for in-office comparison. Dates within reports don't show up in the header when printed. Defaults are practice wide and can't be adjusted. Review Source Karissa Faye A. BSN Health, Wellness and Fitness Used the software for: 6-12 months ### "easy to use " June 3, 2022 5.0 I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use. Pros It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill. Cons The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient. Review Source MD Mindy D. Business Office Manager Hospital & Health Care Used the software for: 2+ years ### "Athena EMR" October 29, 2021 4.0 Overall, very good EMR. Great price. Poor support and improvements on hospital platform Pros Lots of billing intelligence and assistance. Cons They focus heavily on the ambulatory side, and not as much on the hospital side. Also- long wait times for customer support. Reason for choosing athenaOne cost Review Source ACA Ann Carmel A. PT, HVA Hospital & Health Care Used the software for: 1-2 years ### "Remote Healthcare VA" October 13, 2021 4.0 Pros I like how I am able to log in and use the EMR anywhere as long as you have net connection and laptop, especially for me as I'm working remotely. I also like that don't need to connect to a VPN to use the EMR. I love how easy its functionality from registering a patient up to checking out the patient. Most importantly, its very convenient to have macros as it hasten up the documentation. Cons A little convenient when you need to type in the specific name and address of a facility that you want to send a referral or fax. I also don't like it when you refresh the page, it does not stay on the page you are on before refreshing. It's very inconvenient when you have to open the chart again after refreshing. Review Source AA Angelique A. Physician/ Owner Hospital & Health Care Used the software for: 1-2 years ### "Great reports, poor customer service" January 7, 2017 3.0 Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered. The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena. I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming. Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company. Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account Review Source JA JANETTE A. Administrator Medical Practice Used the software for: 2+ years ### "Doing very well with athenahealth as our EMR" June 21, 2016 5.0 Pros I like that athenahealth is always getting ahead of new changes in the medical community so that we are easily transitioned into, say, ICD 10. I like that athenahealth is really pro-active in helping the medical practices to streamline their office to meet these changes head-on without fear of being left hanging out to dry on, say, getting paid on time. I like that athenahealth provides you with a terrific support group of CSC folks who will take your calls or read your questions/inquiries and find the answers for you. I mean, honestly, I usually don't have time to go and look for the answers myself in the library and training videos (although for those who do have the time, these are great tools) so I am so very, very glad that I have a great support team behind me. I like that athenahealth allows us to share medical information for our patients, after their consent, to other medical practices and/or hospitals easily because the patient's medical care is the most vital aspect in this service community. I like that athenahealth is really very respectful of the fine line between helping the practice flourish and not stepping on toes or overstepping their role. Cons Lately, when using the message board for asking questions that aren't too urgent, I find that the response takes more than a couple of weeks. It used to be that the turnaround time was a week at the most. When the response is so late, I forget what my questions were and I have to go back to re-investigate so I can resolve the issue. I've read a lot of other posts about calling in and being put on hold for a long time. When we first started with athenahealth, I did not have that trouble and I was calling upwards of 10x a day on a daily basis for a while. Lately, I rarely call but thankfully, I haven't been put on hold for more than 5 minutes. And I still do like having the ability to call when my question is urgent and I can get the help I need right away. Review Source MK Maren K. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "DO NOT WASTE YOUR TIME OR MONEY" June 15, 2021 1.0 Incredibly frustrating Pros The system is somewhat visually appealing. That is the only “pro” Cons Incredibly frustrating to use. We are kicking ourselves for choosing this EMR and am taking time out of a busy day to warn others not to make the same mistake we made. Do not waste your time or money on this. This system has SO many technical and workflow issues. You will spend hours calling insurance companies despite AthenaNet promoting that they handle basic tasks. Reason for choosing athenaOne Good sales pitch led us to make the mistake of committing to this horrible system. Review Source LT Lori T. COO Hospital & Health Care Used the software for: 1-2 years ### "Perfect for us!" October 10, 2023 4.0 In general I relate to the mission of Athena and see the work happening to address the hard issues in healthcare which feels supportive. Pros AthenaOne is focused on making the work we do each day simpler. They listen and use the customer voice to drive changes in the product. Cons First level case responses are gat don’t address the issue adequately. Alternatives considered [Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/) Reason for choosing athenaOne The culture of athena, the pricing structure, easy to use ehr functionality. Switched from [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) The revenue cycle components that Athena makes available. The focus on outpatient care and the history of this focus. Review Source jK jane K. Doctor Medical Practice Used the software for: 1-2 years ### "I am a provider and have used this system for over one year." June 19, 2016 2.0 Pros The prompts that help with RAF scores and star ratings is useful. I like the minichart feature and the meds data that pops up so I know what meds pts have been filling or getting elsewhere. I like the format for the assessment/plan and ordering of labs/studies/meds. I like that you can trend data like vital signs and labs. Cons THE BOX TO VIEW RESULTS IS A SMALL WINDOW IN WHICH YOU CAN ONLY SEE A LITTLE PART OF THE LABS AT A TIME AND HAVE TO SCROLL FOREVER TO SEE THE WHOLE THING. PLEASE ATHENA CHANGE YOUR VIEWING SCREEN FOR LAB RESULTS. The scrolling action for everything is cumbersome and wastes so much time; there should be tabs that take you to each part of the note- the "jump to" feature is not the same and only works when you're working from the "exam" tab. It's hard to find old labs/notes/results unless you scroll, scroll, scroll through past notes. The more times the pt has been there the more scrolling you have to do to find things. There is no tab for imaging studies/labs/consults, etc. \*\*There is also no way to mark the incoming labs/documents/etc in your inbox to know that you've already viewed them; you may want to hold on to them for some reason but if you can't label that you've viewed it, the next time you open your inbox you keep reopening the same ones to check if it's an old or new document. This wastes time because each click takes a while to load. The system often seems slow even though our internet connection is fine. Jumping from one thing to another causes you to lose the window you were in. There is no easy way to mark charts you want to make reminder notes for yourself on; you have to make a pt case each time and that crowds your pt case box. When someone replies to a pt case or sends a lab/imaging result back with notes it ends up back in my box but not marked as read or unread and sometimes I dont open because I think it's still the same old note/result I'm saving. If I want to make suggestions to Athena there's no one to talk to about these things. Review Source MH Matt H. Physician Hospital & Health Care Used the software for: 6-12 months ### "EMR that has potential, but unfortunately the worst customer service ever. Good luck with navigating" May 11, 2022 1.0 Pros Ease of use, to some degree. However overall horrible experience. Cons Worst Customer service I've ever received. Services provided are not delivered as per contract agreement. Good luck with navigating through when you have a problem. You will be on placed into a phone tree straight to the Phillipines or India. None of the services agreed upon on contract was delivered. 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