# Page 8 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is athenaOne the right Patient Portal solution for you? Explore 910 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (910) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 8 - Reviews of athenaOne ## Showing most helpful reviews Showing 176-200 of 910 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC John C. Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Athena is the worst" November 19, 2021 1.0 Terrible flow, e-scripts always have issues. Closing charts is nearly impossible to do in less than 5 mins Pros Nothing at all. It lacks everything an EHR should have Cons Everything. Nothing I like about it to be honest. Reason for choosing athenaOne I had no choice Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Company choices Review Source NS NEIL S. Physician Medical Practice Used the software for: 2+ years ### "Athena review" April 24, 2019 3.0 Pros Athena was the first EMR I used when converting from paper charts. There was a huge learning curve and only because of the expertise of a well trained hospital employee were we able to survive the transition. It slowed us down but our notes and billing were improved. Cons I wish you could open 2 windows at once like other EMRs. The reason I would never recommend this system is because they were unable to help us merge charts from one athena chart to another. We were forced to change our Tin number when our hospital was acquired by another hospital system. They said they couldn't carry information like consults,lab trends,imaging reports and pretty much everything we needed to make a smooth transition. I could understand if we were changing form Epic to Athena. This made no sense and in the ever changing medical environment with acquisitions happening on a frequent basis I would be very wary about using this system. It has been a complete disaster for me and everyone I know in our medical group. Review Source BL Beth L. MA Hospital & Health Care Used the software for: 6-12 months ### "Idea is cool, but a few glitches.." July 19, 2016 4.0 Athenanet is okay, I was able to learn it quickly but I still get frustrated with some things; it's not my preferred EMR system but it's not the worst either; I like that there's Athena-people that help the business but sometimes I think they're lazy and don't follow-up with a lot; if you're going to help, HELP, don't just leave things undone and be like, "oops I tried but not my problem" basically... Pros I like that the flow of my day is pretty well maintained b/c of athenanet, it's pretty easy to follow since the last big update Cons There's TOO much info sometimes and is very repetitive; if I could label things myself like we do on our regular computers and not be forced to put things in specific spots. I don't like if I have a case open, you personally have to make sure to check on it otherwise they say basically "if we don't hear from you in 5 days, we assume it's good and close the issue"- why isn't there an alert system when you've responded? AND don't put it in the news/messages b/c NOBODY checks that, it's a waste of space basically and adds additional task of checking for nonsense b/c we communicate already through the chart via the yellow alerts or in a case or in the instant messaging Too many steps/repetitive, once the dr reviews labs, she can put it in our box and then I will call the pt and then once I close it, let it be closed.. why would it go to the Notify box now? I've already notified the pt... Why when we print labs from the exam does it go to staff inbox, clearly we've printed it so now I just waste 5 seconds opening it up just to close out of it.... Review Source DM Dianna M. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "TERRIBLE revenue cycle management" August 4, 2022 4.0 Pros Everything except RCM. It is an easy software to use. Cons There is so much about RCM that is bad. I am currently doing the majority of the work because it is taking 2 to 3 months for payments or correspondence to be posted. They are taking a percentage of our revenue and I am the one doing all of the work. It is completely unfair. They blame it on the pandemic but that makes no sense since this is a new problem. Review Source ED Elaine D. Practice Manager Medical Practice Used the software for: 2+ years ### "So easy to use" February 22, 2017 5.0 We have used Athena for almost 5 years and it has helped us to run our practice so much more smoothly. The system works so well from scheduling to check out for each patient. When scheduling and entering insurance, a practice can immediately see if the insurance is valid (we barely remember those annoying calls to verify insurance), the medical record allows the patient to move through the office smoothly allowing everyone involved to enter the relevant information. In the past, we had problems with insurers which seemed to continually refuse to pay certain claims no matter how many times we corrected them. With Athena's scrubbing of claims they drop and get paid extremely quickly. Some of those "difficult" insurers are now top five payers!! The automated reminder and balance calls have freed up staff to attend to the increased patient flow. We have been so happy with Athena from day one, can't say enough good things about this system! Pros Reminder calls, insurance validation, eligibility and phone daily report, ticklers that remind patient to schedule an appointment if not done at check out, ease of entering/dropping claims, ability to generate useful and custom reports, day end review allows you to see if any claims need corrections immediately Cons Streamlined version seems to require more clicks and sometimes the co-pay is not applied to the date it is paid which can be confusing Review Source CR Candice R. Co-owner Provider Hospital & Health Care Used the software for: 1-2 years ### "New - Start with Athena " December 21, 2023 5.0 My overall experience is great! I have used other ehrs and I find this one to be pleasant on the eyes, intuative and informative. Pros The system is very user friendly once your set up is complete. Cons Set up is very time consuming, not very turn key. Alternatives considered [EPIC](https://www.capterra.com/p/10010540/Destiny/) Reason for choosing athenaOne Again more user friendly. Although the hospital systems use Epic. There are some hiccups. Prefer Athena Review Source TI Tamara I. Physician Hospital & Health Care Used the software for: 1-2 years ### "functional but time-consuming EMR" July 19, 2016 4.0 Had a previous EMR from 2008-2014 that was much more pediatric-specific and pediatric-friendly. Had to make a switch when Meaningful Use happened, and Athena seemed the best of the options. It is not nearly as peds-friendly, and there is MUCH more clicking every day, every hour, every encounter. Whereas moving from paper to EMR originally sped up my work, moving from our first EMR to Athena did not speed things up and seems overall to slow things down in fact. Pros smart lists that know what orders might go with what diagnoses ability to remind patients of next appointments, vaccines, etc. ease of creating reports about anything integration of Portal with EMR Cons no "office view". This is the single most frustrating part about Athena. In our old EMR, I could easily see what patients were in what room waiting for one doctor in the office all at once. THat's not possible with Athena, and without that, I will never feel completely happy with the system. I also hate how difficult it is to quickly look at recent visits, because the "Visits" tab includes phone calls, and other "encounters" that aren't the same as visits. The new streamlined version makes taking care of quality parameters impossible because of the time involved to click and wait on each one. (In the previous version, I could click on everything that was satisfied outside of Athena and then save it at once). Now I just ignore that tab due to time. Review Source ER Elizabeth R. MD Hospital & Health Care Used the software for: 2+ years ### "Athena helps me daily" October 18, 2019 5.0 This would be a better question for my billing cycle manager. Pros As EMR systems go, there are many things I love about Athena. I am able to modify my templates for patient encounters VERY quickly and easily. I am able to work with the billing department to modify and adjust CPT and ICD 10 codes which helps the billing department keep up with the ever changing insurance rules and regulations - keeping us in compliance. I love the use of macros and the ability to structure instructions, messages, things I do and say routinely but don't need to be typed or dictated over and over. Cons Not an Athena problem, but a global problem. The huge catalog of labs and imaging studies with their particular names and codes, can be hard to find when trying to keep up with charting on a rolling basis. I wish there could be a uniform catalog for labs. Reason for choosing athenaOne Combined billing, communication and clinical charting in the same software. Also ease of change in text macros and encounters. Review Source KM Karen M. Manager of Ambulatory Services for physician practices Medical Practice Used the software for: 2+ years ### "Excellent EHR" October 10, 2023 5.0 Pros Enhanced collector capabilities. User friendly. Invested in success of clients. Very supportive. Cons There isn’t anything that I don’t like. Review Source CW Christina W. DPM Medical Practice Used the software for: 2+ years ### "Athena health very time consuming to use, lack of direction provided from athena health as to flow and productivity. " May 17, 2017 1.0 Athena has been a real disappointment and hassle to deal with. I spend more time on Athena EMR then I do with patients. This was not the case with out other two EMR systems. We just wanted to combine billing and patient's notes in one system thus we switched to Athena. Pros It is an EMR system to use, can communicate with patients on the portal but have not way of avoiding portal communication. Cons Lack of knowledge when you call for support at Athena. Many times I call for assistance and the have no answer and have to get back to you. Inefficient. They state you make more money with them since they have high rate of patient collection. However, we have more patients then ever before with outstanding bills and Athena fail to follow up on patients and these unpaid balances. There is no support for that. Once you sign up for Athena they drop your support and will switch you randomly to new managers to start all over since they cannot follow through. It takes weeks to have a support session with anyone that has some knowledge of the system. They have too many clients and not enough support. After a while, you become numb to it all and give up hope that it will be ever efficient and make practicing easier. Review Source HG HOWARD G. Doctor Medical Practice Used the software for: 2+ years ### "frustrated user" August 16, 2016 1.0 Pros Easy charting. The billing software works well. There is little else positive I can say. Cons There are multiple clinically important flaws within the software. The medication list that the patient sees has no resemblance to the true list that the physician sees. Inaccurate information abounds. The patient sees no instructions on how to take their meds. The completed clinic note is jumbled, with the HPI buried halfway between the Review of Systems and the Family History. It takes 15 clicks of the mouse to refill a prescription. When we send a refill authorization to the pharmacy the patient gets no notification that the work was done. If you order something from Amazon, you get an immediate order confirmation. Not so with Athena. The problem list in the chart is listed in some random illogical order -- so the diagnosis of cerumen impaction can head the list while something important like DM, CHF or COPD might end up at the bottom of the list. The fees that Athena charges are outrageously high. They take a percentage of your collections, so as you'd expect, they work very hard to collect every penny for you. They don't work very hard to improve the part of the EMR that provides excellent patient care. I could go on and on .....but the most discouraging fact is that when the company is alerted to software glitches, or issues that could really improve patient care, NOTHING IS DONE. Its not like it takes a few weeks to correct the problems. MONTHS go by and THERE IS NO RESPONSE.....NO CORRECTIVE ACTION. Review Source LC Lee C. Director of Clinical Services Medical Practice Used the software for: 1-2 years ### "Athena Review" October 10, 2023 5.0 Pros Consistent platform across organizations Cons Referral process internal treated as external and future orders are not configurable Review Source DE Daniel E. Outreach Hospital & Health Care Used the software for: 1-2 years ### "AthenaOne is a Reliable solution / User friendly!!!" March 28, 2024 5.0 Pros Reliable, seamless integration, user friendly , excellent customer service Cons I don’t have cons yet, it has a great customer service. Review Source TA Titus A. Physician Manager Medical Practice Used the software for: 2+ years ### "Physician reviewer" May 31, 2022 5.0 Pros Very easy to document. Pop Management tools AthenaText feature is very useful in communicating throughout the practice Cons The inbox email features are a little cumbersome and if you are not careful you can end up sending messages to the unintended end user. Alternatives considered [Epic](https://www.capterra.com/p/126804/Epic/) Review Source DB Darren B. CEO Medical Practice Used the software for: 6-12 months ### "The truth" December 21, 2018 2.0 I have no ill will or axe to grind., I honestly do not want any of my colleagues to go thru what I am still going through. (Contract termination next month) Hooray! Pros I like the apps.. the athenacapture , athenatext and athenanet apps for my iphone worked faster and more efficient than our PC’s in our office..; Some patients actually tell me they like the system.. Cons Whoo., where to start,, lets just say Athena is a big Con job.. Ongoing Suffering , pain, misery for over a year,, i think I will need therapy and counseling after this PTSD experience; Don’t believe What you see in their promo videos and fake online reviews ssy. I fell for them al.. They are devilish with their 75 page fine print contracts(beware) Lets just say nothing works like it should. The system has a behemoth amount of extraneous setup /customizable options however They are not easy to configure and nobody helps you even if you beg.. I just asked for basic family practice set up and that is too confusing for the system : The system has preset worksets so if your MA types chest pain as chief complaint It automatically pulls the EKG,troponin So lets just say you have to spend a great deal of time customizing this beast of a system and its never just right: No-one at athena believes in keeping it simple.. They are insincere, unavailability (east coast) They Don’t think like doctors and that is the problem.. Review Source MJ Michael J. Office manager Medical Practice Used the software for: 2+ years ### "The bigger they've gotten, the worse they gotten, both in terms of software and customer services" September 18, 2017 1.0 It was once a good company. Now they make unacceptably frequent (and serious) mistakes. They have also absconded on responsibility by doing away with individual account agents. There used to be one individual responsible for our account, and we went to her with any problems. Now they have teams of useless agents that are responsible for everything as a group. Which means no one is responsible. And nothing gets fixed. Pros It used to provide very comprehensive service and was easily navigable. It also used to have American employees who were concerned with fixing their mistakes. Cons They have apparently gone cheap on programmers and customer service agents, outsourcing to somewhere in southeast asia. What used to be quick and easy now is time-consuming and laborious. We've had to hire an extra employee because of one unfortunate change that Athena made two years ago, getting rid of the calendar sidebar so that you have to refresh every time you want to go from a patients chart back to the daily calendar to process all the patients. They promise over and over again they are working on fixing it. Two years later, they still have figured it out. Review Source VR Verified Reviewer Business Office Manager Used the software for: 2+ years ### "There are several things I love about Athena, but Customer Service and Account Manager " February 28, 2018 3.0 Pros I love how the workable claims process are put into worklists, which is a great concept. Electronic eligibility is a definite plus. Auto reminder calls for appointments and payments, some flaws, but good concept. Cons Online training, which doesn't fully prepare you for going live. Customer Service and Account Manager response time or resolution of problems. Offshore posting and claims help, communication barrier and incorrect posting and working of claims on their part. Review Source DN Daniel N. CEO Used the software for: ### "AthenaHealth Changing to "Steamline" is a nightmare!" February 25, 2016 1.0 We have used Athena Health since 2010. We use their EMR, Collector and Communicator products. We had been pleased for 6 full years until last week... Athena changed their EMR software functionality to a new software platform. It is complicated, inferior and not user friendly. It is awful. We depend on functionality of a EMR to help us move quickly through charts. In the past we could open several windows and use multiple monitors to work on different charts at once. Another great functionality of the past was the "mini charts" which gave you a quick look into a chart without going through the entire document...not available anymore. Why? Athena has basically copied AllScripts. Maybe they are hoping to be bought out from them and they are switching to their platform...no idea...but may be a good guess. Maybe there is a merger along the way. We have complained...nobody with executive authorities has called us. I wish Mr. J. Bush would call us and explain how this new streamline is actually better than the one before... there is no way he knows what we do as an Internal Medicine office everyday. The Athena of old was superb, the new Streamline product they rolled out this week is awful. Here is what you should know. If you purchased a cloud base product, the company should not be making changes that are drastic enough to impact your employee's hour. Your payroll must be respected. This is not the case with Athena. They don't care and have you locked up in a contract and there isn't anything you can do about it. This is almost a behavior of Anti-Physicians. We never requested this change. We have to pay extra hours for our staff to get acquainted with the new system. Athena isn't paying for this. Also, we have recommended this software to several affiliate physicians and they have signed on...we are owed credit for the incentives and we have to run after our money...been going on for several months now. Compare this product to AllScript and find the cheapest service. If you don't like AllScript, then find a new EMR system that has been developed by Physicians, not some young IT with no medical (Clinical Office that is) experience. In the world of software, consumers are given the choice to update their software or not. This should not be any different. I think most people want to update any software system when they are given the reasons why they should...and they agree that it will help them. Review Source pE pamela E. manager Medical Practice Used the software for: 2+ years ### "I Thank God Every Day for AthenaHealth EHR" February 14, 2017 5.0 I work in an internal medicine office. We deal with any and all kinds of medical issues. We also deal with any and all kinds of insurances. We have an integrated Athena product of scheduling, clinical and billing. I can navigate from billing issues and re submissions, to finding when a patient had his last tetnus shot, to printing out an order for a mammogram. The ease, fluidity and quality of the electronic medical records is unsurpassed only by the customer service. I thank God everyday for Athena because my life as an office manager is made 200% easier by Athena. Just today I had a patient who needed his medical records for a specialist. I was able to fax his records within ten seconds to the other doctor and didnt miss a beat. I also can make reports on any number of issues that are important to the practice. The clinical part of the EHR is practical, intuitive and gives you access to so many aspects of the patient's needs; from quality updates on preventive care, current meds and history. Athenahealthcare makes practicing medicine less stressful and more productive. Pros Easy to learn and easy to work with. Billing is great and the rules based system is so helpful and our errors are less than 1% because of it. Cons That my internet is not as fast as the capability of the EHR. Review Source BJ Bobbi J. Director of Ambulatory Services Hospital & Health Care Used the software for: 2+ years ### "athenaOne Review" October 11, 2023 5.0 I love athenaOne it is very user friendly!! It meets most all specialty needs. The growth and products that are offered makes me even more excited about the product Pros User friendly and all the improvements and updates Athena continues to make. Cons Pharmacy prior auths - they seem to be a problem in several of our tablespaces Review Source MC Maia C. Physician/owner Medical Practice Used the software for: 2+ years ### "Comprehensive, reliable" February 14, 2017 5.0 I have been with AthenaHealth for 5 years, and it has been significantly better than my previous system. Very robust system, but takes time to learn the functions. Transition to streamlined version was difficult at first, but actually does save time and makes sense, and is mirrors the actual patient encounter better. Pros It has taken away the work of the office for attaining Meaningful Use. Report creation allows you to drill down on clinical information or financial information easily. Patients love the ability to communicate with the office on their time. Much less time calling patients to remind them of their bills or appointments. Athena does your filing for you, or you can barcode documents and they automatically get filed correctly. Cons System takes a long time to master. Sometimes have to wait on hold for support (not in India). Billing and follow-up still needs to be done by office, even though the bills go out electronically by athena. Athena does not do very much to follow up on the problem bills, and will not contact patients, other than to send reminders of bills due. Review Source PM Patricia M. Billing Medical Practice Used the software for: Less than 6 months ### "Billing" October 13, 2016 1.0 The whole experience converting was horrible. I basically taught myself how the software worked and found myself teaching Athena CSC Reps how to find things or move around within the software. Our product managers were inadequate i think we have gone through 5 so far. I am continually finding payments that were never posted to patients or having eob's reentered due to posting errors. Adjustments are randomly done and not flagged to Hold bucket for client reivew. Insurance packages are added to patient charts when they should not be. Insurance verifications are inadequate. CSC reps are trained to read off of scripted sheets and love to say " i understand your frustration" which only makes things more frustrating. The focus seems to be on micro managing when instead its a macro problem. For example: an issue we have regarding a particular ins payer, the claims always kick out as authorization required but when this particular ins payer is a Secondary insurance no auth is necessary. You would think Athena would assist in alleviate having these claims drop to Hold bucket , only to overide. CSC says they cant do anything. Its a typical response. Department supervisors are untouchable. But yet they have no problem implementing upgrades that cause chaos in our office and havoc on our workflow. I could go on and on but i think you get the overall review, it is poor customer service, unfriendly workflow adaptability. Pros NONE Cons minimal trained customer service, unable to reach supervisors or escalate calls to a supervisor on the fly; minimal insurance verifications ; routing is sloppy; claims appealed incorrectly; eobs posted incorrectly; insurance payers changed in error; upgrades cause havoc; Financial Controls Center states a lot of $$ but there are many "if this " or " if that" and subject to interpertation. Performance review has tons of holes in it. Had to hire more people due to the ineffective time consuming software in all departments. Review Source AF Angel F. back checkout Medical Practice Used the software for: 1-2 years ### "Athena--sometimes feels like war. " April 27, 2017 3.0 Overall, the system is fine. (It's better than what we did have). Calling Athenahelp is usually a struggle that doesn't produce much result and leaves you disappointed. I think that Athena chat could benefit greatly from the ability to enter your extension or location. A lot of our doctors travel to different offices and when you need to reach the staff, it is hard to know where they are. It would be great it Athena chat, you could put a personalized status. Instead of just the drop down of "available, busy for 1 hour, etc". It would be great if we could personalize it to say "ext. 555" or something. Pros Printing school/work notes & visit summaries at the end of the visit is convenient. Automated phone calls, portal communication & ease are both very positive assets for Athena. Charge entry and the tools available to process claims are very helpful as well. Cons "Tasks/buckets" and their routing leave a lot to be desired. Internal communications are not routed to the originating department & then must be asked back to them by other departments. Labeling documents could also use the ability to attach more than one order to results. When you have multiple lab results coming back on one fax and you can only attach it to one order, that leaves a lot of orders look as if they are unfulfilled. Review Source LJ Liz J. Clinical Social Worker Mental Health Care Used the software for: 6-12 months ### "Psychotherapist in Private Practice using Athenahealth" February 16, 2017 4.0 Overall I really like this system. I am not a computer person and I do my own billing. I was able to teach myself how to use the system. It is a little complicated to enter all the patient information and confirm the insurance information. However, once the patient is in the system, I can do weeks billing for 40 patients in one hour. Pros Easy to use once the patient is registered into the system. Some of the reports are too complicated for my needs but would be good for a larger practice. The customer support people are great when you are trying to learn the system. You are also assigned a contact person who follows up with you weekly or monthly depending on your needs. My person has been very helpful. The payments come in quickly and the money is directly deposited in your bank account -- this insures a more steady cash flow. Cons I was told that there would be more customer support for unpaid claims collection -- when the insurance refuses payment. There has not been as much support as I hoped there would be. Since I have a small practice, there are more parts to the system than I need. I wish there was a way to turn off those functions. For example, clients pay me their co-pay directly, so I don't need the billing function. I can block it in the system, but the payments show up as unpaid balances and there is no way to erase those amounts. To be fair, this is also because I do not want to log in the system for each client and enter the co-pays at each visit -- so I am not really using the system as designed. The charge per month seems high to me -- you can not pay less than $ / month. I wish there were a pro-rated scale based on a number of payments -- a percentage of what I actually receive. Review Source WT William T. Staff Accountant Used the software for: 1-2 years ### "As part of the admin team, the reporting feature is top notch." July 6, 2018 5.0 Pros I do not use this software from a clinical perspective. The layout is aesthetically appealing and it has an IM feature to send quick messages. From a reporting standpoint, setting up reports and building them from scratch couldn't be easier. It's very simple to export the reports to excel or Tableau for even better analysis. It does come with prebuilt reports. If you need to create a custom report, there is a report building feature that walks you through the steps. For the most part, Athena does a good job at defining the fields, but sometimes it does require some trial and error. Cons Though the software has really user friendly reporting features, sometimes the data itself does not make sense. For instance, we ran a report for no shows and there were instances of 1 no show/0 booked slot. There are also different report categories that include/exclude certain types of data. ie you may not find certain billing data in a clinical category report. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.