# Page 7 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (904) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of athenaOne ## Showing most helpful reviews Showing 151-175 of 904 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PM Penelope M. Clinical informaticist Specialist III Hospital & Health Care Used the software for: 2+ years ### "Review Athena One" October 11, 2023 5.0 Great Pros My CSM is great to work with. He meets our needs for the support we need Cons Quality management reports. I absolutely hate it!!! Review Source cM catherine M. office manager Medical Practice Used the software for: 2+ years ### "truly the easiest EMR/billing system to use" March 1, 2018 5.0 5 years ago, during the quality reporting for reimbursement, Athena made it so simple and easy that i was shocked to learn that it took a fellow friend 2 months to complete her reporting where it took me 30 minutes. providing patients with detailed information on their insurance benefits and the life of claim creates better communication and cohesion for the clinic/patient relationship. as a provider, the easy customization for templates, use of templates and the ability to actively follow medical orders (referrals, lab orders, pharm scripts) and their order created-results received "circular completion" making quick response corrections easier as well. having online doctor information, calculating by type of physician, practice, distance from your location and easy searches is a delightful feature for scribes and physicians alike. i have used an number of EMR systems, web-based and online, and this is by far the best i have ever used. Pros from the clerical input, insurance checking/info response, patient input, dx order features, sign off and the visual, detail of the LIFEspan of a claim, orders require "circle completion," the ease of quality reporting requirements...i could go on an on with the amazing functionality features of this program. Cons it is expensive, but it eliminates the need to hire for areas of administration. what I would pay for 1-3 people to do, Athena provides an entire team of people, thus creating a quicker turn around time for appeals, the need to call insurance companies. the implementation period is overwhelming, and going live will make you question yourself and your desicion. but, so worth it. Review Source TB Tyisha B. Coder Hospital & Health Care Used the software for: 2+ years ### "Good working system for claims management " July 18, 2022 4.0 Pros I like the ease of navigating the system. It also has a lot of how to videos to help you with the system Cons The manual part of hub g to create your own rules in order for it to work correctly Review Source KG Katherine G. MD, Owner Medical Practice Used the software for: 2+ years ### "Happy MD Review " December 21, 2023 5.0 overall outstanding and continues to improve- very smart people! Pros intuitive, easy to use, all features in one product Cons format of the medical history sectioon and lack of matching patient self-check in answers with history Review Source MK Molly K. Clinician Medical Practice Used the software for: 2+ years ### "I LOVE IT!" February 14, 2017 5.0 We've been using Athenahealth since 10/2010. The first year of transition took some preparation each evening before seeing the next day of patients BUT entering the notes was my pre-visit preparation and I really got to know my patients! We designed our templates, I write and use templated notes for results - my patients get their results within hours after I receive them, and their PCP gets a copy of my note after each visit. No more calls/postage - and I have documentation that our patient opened my note and received her result! Patients appreciate our getting things "right" and enjoy have access to their chart through the portal. Since 10/11, I walk out of the office 5 minutes after my last patient leaves; all the bills are dropped as patients leave. I do about 15-20 minutes of online charting and calling on days I'm not in the office - from the airport, on vacation, etc. Minor issues are handled by email. The last of our paper charts is scheduled for shredding soon! Pros It is designed for me. Information is at my fingertips and I can personalize each visit just as I did with paper. No filing, no searching. Very helpful have Epocrates built into the Rx field. I've never had an issue with support not addressing my issue. Cons If you don't type, you won't appreciate any EMR - I take advantage of HPI, notes and Assessment fields to write/type the same note I would write in the past. (Now it's legible.) Miss having Up To Date coordinated with the chart. The system has been "out" only once in our experience - fortunately, Athena was very responsive and we were running again before we found pen/paper. Review Source CL Cate L. Pharmacy Technician Hospital & Health Care Used the software for: 1-2 years ### "Our "Alliance" with Athena" February 26, 2019 4.0 As a smaller local hospital we did not utilize Athena for our hospital ERM however our physicians network did. The system utilized by the hospital and Athena utilized by the physicians network did not communicate therefore information would need to be manually obtained for a patient who had a primary care physician within our own network that had been admitted to our hospital. Confusing for both nursing staff and the patient who was having to give a complete history and physical all over again. I was granted access to the Athena to act a liaison between hospital and physician. I found while utilizing Athena that it provided a valuable quick overview of patient demographics, medical history, medications, etc. However, while reviewing things such as medications I found that the system allowed not only for duplications but for entries to be saved as "free text" or saved while incomplete (missing drug strength, frequency, etc.). I was also disappointed to find that while I had access to this information, there was no quick way to share the information with other providers other than to print and fax or hand carry to patient chart on the hospital floor. A positive thing about Athena was that is was very easy to navigate so when a patient was admitted to our facility there was no digging through the last 12 months of patient follow-up visits to locate what they were last seen for, what medications they were prescribed, etc. Ease of use was certainly not the issue. Pros Fairly easy to navigate, allows for a quick overview of patient demographics, medical history, medications, etc. Cons For whatever reason coding allows for a lot of duplication or for information to be incomplete. Review Source eG emily G. Office Manager Hospital & Health Care Used the software for: 2+ years ### "BEST SOFTWARE AND COMPANY FOR AN EHR!!" July 13, 2021 5.0 ATHENAONE HAS BEEN THE BEST EHR I HAVE EVER USED AND REALLY HAS SAVED EVERYONE IN THE OFFICE ALOT OF TIME AND MADE US ALOT OF MONEY!! Pros Everything. They offer up to date technology and un-endless support. You can always get questions answered easily and quickly. The claims are processed super fast and worked even faster. They have the best system I have ever seen in claims and processing! Cons There is absolutely nothing I do not like about this software!! Review Source HD Harrison D. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Review of Athena - No longer used" June 29, 2023 4.0 Pros athenaOne was a great system which other colleagues had used for their primary medical practice. It did not suit our practice where we do not bill insurances nor e-prescribe for patients. Cons athenaOne was a very in-depth system which is great for practices that utilize insurance billing, claims management, and e-prescribing. Unfortunately, our practice does not utilize those features and needed a system far less cumbersome for optimal operations. Review Source EB Elene B. owner Medical Practice Used the software for: 1-2 years ### "Amazing ease of use for providers." February 16, 2017 4.0 EMRs are dinosaurs and no other industry would accept the dysfunction that we do (because CMS forces us to). Athena updated in May 2016 and now it is even more functional. I have a solo practice. I have ADD and scanning up and down the page to add details was exhausting. Now the sections (Review/HPI/ROS/PE/A&P) are at the top and I can go back and forth easily. If the patient gives me more details during the A and P then I just click on HPI and add the details, then click on A and P again. No scanning. While I am working on the progress note, I can go to diagnosis list, med list, lab and x-ray results, previous visits without going out of the note. The day is much less painful. Unfortunately, I am paying way too much and they will not renegotiate so be aggressive before you sign up. Customer support is good. As the provider base has grown, the support gets less effective. I know more than many of the support staff. They tell me things cannot be done and I have to figure out, often by mistake, how to do what I want. The implementation coordinator did not understand much of what she was doing and after implementation, it is almost painful to fix basic things. Much of it has not been fixed. The first year I almost went under financially and I spent all my savings to survive. My revenues are still not what they were. It did not help that Athena lost $ worth of checks and did not help me get them re-issued. Pros Ease of completing progress notes. Really really easy referrals. Accessibility of lab and imaging results. Consult notes not lost. Nothing lost. Confirmations by the system. Eligibility checked repeatedly. They have an interface with all the labs already so you don't have to pay to reinvent the wheel. Cons I hate the letter format and cannot get it fixed. The financial piece promised much more than it actually does. Review Source KH Katie H. Director Hospital & Health Care Used the software for: 2+ years ### "From Director" January 4, 2024 5.0 Pros The ease of everything being inside the patient chart. Cons I know this is an option, but we have not opted to use it as an add on, but having to re-do medical billing work that Athena One's team has done incorrectly per our state governance. Review Source TC Tiffany C. Business Manager Hospital & Health Care Used the software for: 1-2 years ### "Beware of the RCM services and support...they are non existent. " July 21, 2022 1.0 Pros The software is user friendly and intuitive. Cons Customer service, support, RCM. There is an overall lack of accountability with this company. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Review Source Teegan F. Medical Student Intern Hospital & Health Care Used the software for: 1-2 years ### "Some good features, but bad layout" July 30, 2019 3.0 It served its purpose while I was in school and I think it was chosen because it worked with multiple disciplines, but I never considered it for my own practice after graduation. It was too slow and not customizable enough. Pros The templates and text shortcuts were probably the best part of this software. The ability to add drop down menus and text boxes to your text shortcuts was extremely helpful for creating templates. The ability to share those shortcuts was also very useful for providing the same template to multiple people. Epocrates, which is the prescription side of Athena was also very nice for looking up drug interactions. Cons The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart. Not to mention switching between different sections of the chart requires the doctor who click and wait for the new page to load. This would have been much better if Athena used a more standard SOAP format all on one page. Review Source JG Jennifer G. Scheduling Manager/Check-out/VF Tech Medical Practice Used the software for: 1-2 years ### "Frustrating!" May 2, 2017 2.0 I started working w/Athena in Aug 2016. Since then our Admin has been advising me to call or web chat, search online & use the search features Athena has to offer. I have NEVER gotten a question resolved by calling. I end up walking the "helper" through the features & page. This was very upsetting. I've been put on hold for 20 minutes at a time while an "advisor" looks up a solution in their manual. As a result, I hung up in frustration. I then received an e-mail confirming my problem had been resolved. What a joke! That seems like it is just to appease the numbers needed. There are no training manuals, no courses to take & definitely nobody to teach a person how to use this program. A rep. who no longer works for Athena set us up years ago. This is not geared towards a specific practice, which is even more frustrating. Hopefully, you can respect the time I took to write this review & improve your program. It would be great to receive training as well, or at least an instruction manual. Pros billing features are simple; insurance program automatically runs insurances to see if they are active Cons I've been in Ophthalmology for over 15 years. As a scheduling manager, the features are not user-friendly, as I have worked with 4 different programs. Look to NextGen for template applications & features. It would be great to implement them to Athena. There are color coded columns, ability to apply templates over templates without taking out exception days, ability to write a VISIBLE book note at the top of the doctor's schedule to alert the schedules, etc. Also, the features include looking a multiple doctors schedules at a time and even ability to view several different books or multiple doctors! Review Source SS Susan S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "User Friendly" March 25, 2024 5.0 Overall I would choose Athena again and recommend it to my colleagues. Pros AthenaOne does updates frequently to stay on top of the constant changes in healthcare. Training information is provided at each step of the way. The best feature is the live chat function that allows you access any assistance/troubleshooting needed in real time. Cons The process to work claims on the back end takes some getting used to. Review Source KW Kimberly W. MD, Practice owner and manager Medical Practice Used the software for: 2+ years ### "Medical practice--My way" October 9, 2019 5.0 AthenaHealth EHR is an affordable way for a small practice to have a quality EHR. I pay a percent of my collections. I like the tie between what I get paid determines what Athena gets paid. That gives Athena a healthy interest in my business' financial performance. Pros I love that I have the ability to customize my order sets and templates. I also like that I can draw on the expertise of other medical practice templates so that I didn't have to re-invent the wheel in many instances! Cons Sometimes there is a hesitation in changing "pages". It is a cloud based software so my local internet and the internet where the software is located do play into the speed of use. Review Source RH Renee H. Office Manager Medical Practice Used the software for: 6-12 months ### "Horrible please look at someone else" June 2, 2016 1.0 Pros I like the fact you can Athena fax records but you can only fax 10 pages at a time through it. More than that it said it was to large to Athena fax. I like that it uses a scanner for ID cards and ins cards. Just keeps a pic of it, does not upload info from the cards while scanning Cons Most everything! Still need a biller! I don't know what really I am paying for with this large % they are taking from me.. We work most claims our self. When they say you have a manager to help, they just refer you to the csc.. Which is the 1800 hotline help. Most times they don't know the answer and 1 question takes 15 min to solve. They always say "let me put u on a 5 min hold while I find an answer" When I need to schedule it is not user friendly. I have to delete an apt to reschedule. Not a good flow. Now about refunding overpayments. The office has to do it! Again! This is the help Athena states.... When a claim develops a credit balance, the OVERPYMT kick code is applied and the claim moves to OVERPAID status. Then I need to review the claim and investigate whether a payer intends to recover the funds and then determine the appropriate response. Refund Takeback Unclaimed payment Clients are responsible for working claims with insurance credit balances (overpayments). This includes contacting the payer, reviewing EOBs, and initiating takebacks or refunds. There is no support at all!!! Everyone points the finger. Manager says call csc.. And csc cannot get answers. We did not get paid for 3 months when we started back in December 2015. And once I can actually get money and fill my savings again for my business I will be finding a new Emr! The worst financial decision I ever had was going w Athena and believing they are good with billing. Once you start with Athena you feel trapped because you have to stick it out or you could go bankrupt. I will be glad to talk to anyone wanting to go with Athena and tell you about all my documented problems. Review Source AP April P. Office Manager Medical Practice Used the software for: 2+ years ### "Streamlined is a Bad Product" August 24, 2016 1.0 Pros It is cloud based. The Resource Hub connects you with other users that help you devise work arounds to handle the issues with the software. Cons The Classic Version was very customizable, easy to learn, easy to use. The Streamlined Version is a washed down version of what their Classic was. Their idea of Streamlined is to limit the customization ability, to make each office workflow the same despite specialty and to code the program to look more like an App. You will be encouraged to post suggestions on an internal board for updates and changes but even if hundreds of users agree with you that won't mean they will make a change. You lose a lot of control. There are issues with offshore posting and you will not be able to talk to someone about these issues. The training is all videos that are not specific to your office type. Account managers change often and will route you to call the Customer Service Center instead of answering questions. The reps at the Customer Service Center after often nice enough but the internal training seems to be lacking because you are often waiting weeks for an answer to something and/or something that is obviously a big issue is disregarded and you will be told that it is working as designed. The streamlined roll out, support, and willingness to work with the clients is disappointing to say the least. They took a decent product and they wrecked it and give no option to delay or keep the product that actually worked right. Also there is no tech support for their patient portal which has a lot of issues and my practice fields a great deal of phonecalls from patients who have trouble accessing it. Review Source VR Verified Reviewer Academic Learning Systems Administrator Education Management Used the software for: 6-12 months ### "AthenaOne - not living up to its namesake" February 15, 2023 3.0 I have used AthenaOne for one of my specialty doctors, after having used a number of other patient portals from different providers, and I would say this one is the worst - it's not terrible, but there's a lot better options available Pros It's nice to be able to communicate with my doctor through messaging as opposed to messages back and forth with their support staff. Cons It honestly just has I would say an "ugly" look and feel to it - it's not easy to navigate and isn't that helpful when many of the features are turned off Review Source VB Victoria B. CEO Hospital & Health Care Used the software for: 1-2 years ### "Athena Review" August 11, 2022 1.0 Horrible tried to move back to ECW but the transition was too expensive. Pros Very easy to use but the electronic medical record option is horrible Cons Need improvement on self check-in portal w/o third party payers, very basic functions for a EMR system, inventory management and vaccine registry. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) My doctor recommended and it cost so much to transfer Review Source VR Verified Reviewer Office Manager & Executive Assistant to CEO Hospital & Health Care Used the software for: 2+ years ### "Good for use in urgent care especially if you are using for several" January 23, 2018 4.0 Again, reporting is very accurate. It was not originally made for urgent care so there are a few work arounds like work flows for instance. Pros Prior to this we had Docutap which had a more user-friendly interface. However, when we would run a report and then the same one 5 minutes later using the same parameters they would never balance out. With athena we can run reports for one site or all 17 sites or any combination. It's also easy to get used to the user-interface, just takes a little practice. Cons athena's products don't come cheap and if you need customer support you need to put in a ticket which is a pain. To do a customization of a requirement takes quite a bit of time and effort. Review Source JC John C. Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Athena is the worst" November 19, 2021 1.0 Terrible flow, e-scripts always have issues. Closing charts is nearly impossible to do in less than 5 mins Pros Nothing at all. It lacks everything an EHR should have Cons Everything. Nothing I like about it to be honest. Reason for choosing athenaOne I had no choice Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Company choices Review Source NS NEIL S. Physician Medical Practice Used the software for: 2+ years ### "Athena review" April 24, 2019 3.0 Pros Athena was the first EMR I used when converting from paper charts. There was a huge learning curve and only because of the expertise of a well trained hospital employee were we able to survive the transition. It slowed us down but our notes and billing were improved. Cons I wish you could open 2 windows at once like other EMRs. The reason I would never recommend this system is because they were unable to help us merge charts from one athena chart to another. We were forced to change our Tin number when our hospital was acquired by another hospital system. They said they couldn't carry information like consults,lab trends,imaging reports and pretty much everything we needed to make a smooth transition. I could understand if we were changing form Epic to Athena. This made no sense and in the ever changing medical environment with acquisitions happening on a frequent basis I would be very wary about using this system. It has been a complete disaster for me and everyone I know in our medical group. Review Source BL Beth L. MA Hospital & Health Care Used the software for: 6-12 months ### "Idea is cool, but a few glitches.." July 19, 2016 4.0 Athenanet is okay, I was able to learn it quickly but I still get frustrated with some things; it's not my preferred EMR system but it's not the worst either; I like that there's Athena-people that help the business but sometimes I think they're lazy and don't follow-up with a lot; if you're going to help, HELP, don't just leave things undone and be like, "oops I tried but not my problem" basically... Pros I like that the flow of my day is pretty well maintained b/c of athenanet, it's pretty easy to follow since the last big update Cons There's TOO much info sometimes and is very repetitive; if I could label things myself like we do on our regular computers and not be forced to put things in specific spots. I don't like if I have a case open, you personally have to make sure to check on it otherwise they say basically "if we don't hear from you in 5 days, we assume it's good and close the issue"- why isn't there an alert system when you've responded? AND don't put it in the news/messages b/c NOBODY checks that, it's a waste of space basically and adds additional task of checking for nonsense b/c we communicate already through the chart via the yellow alerts or in a case or in the instant messaging Too many steps/repetitive, once the dr reviews labs, she can put it in our box and then I will call the pt and then once I close it, let it be closed.. why would it go to the Notify box now? I've already notified the pt... Why when we print labs from the exam does it go to staff inbox, clearly we've printed it so now I just waste 5 seconds opening it up just to close out of it.... Review Source DM Dianna M. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "TERRIBLE revenue cycle management" August 4, 2022 4.0 Pros Everything except RCM. It is an easy software to use. Cons There is so much about RCM that is bad. I am currently doing the majority of the work because it is taking 2 to 3 months for payments or correspondence to be posted. They are taking a percentage of our revenue and I am the one doing all of the work. It is completely unfair. They blame it on the pandemic but that makes no sense since this is a new problem. Review Source ED Elaine D. Practice Manager Medical Practice Used the software for: 2+ years ### "So easy to use" February 22, 2017 5.0 We have used Athena for almost 5 years and it has helped us to run our practice so much more smoothly. The system works so well from scheduling to check out for each patient. When scheduling and entering insurance, a practice can immediately see if the insurance is valid (we barely remember those annoying calls to verify insurance), the medical record allows the patient to move through the office smoothly allowing everyone involved to enter the relevant information. In the past, we had problems with insurers which seemed to continually refuse to pay certain claims no matter how many times we corrected them. With Athena's scrubbing of claims they drop and get paid extremely quickly. Some of those "difficult" insurers are now top five payers!! The automated reminder and balance calls have freed up staff to attend to the increased patient flow. We have been so happy with Athena from day one, can't say enough good things about this system! Pros Reminder calls, insurance validation, eligibility and phone daily report, ticklers that remind patient to schedule an appointment if not done at check out, ease of entering/dropping claims, ability to generate useful and custom reports, day end review allows you to see if any claims need corrections immediately Cons Streamlined version seems to require more clicks and sometimes the co-pay is not applied to the date it is paid which can be confusing Review Source Similar Products Featured