# Elina Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Elina the right Vacation Rental solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98868/Elina/reviews --- Elina 4.5 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Elina Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews EM Emilia M MarketingHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The online booking system and ability to sell packages have been instrumental in growing our revenue and we have really appreciated all the hard work Elina has put in in helping both our transition and adaptation over the last few years.“ February 8, 2023 Vinayak C M CEOHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The system can not give you the basics, ask them to show you a Room Revenue for a single property from Airbnb, Booking.com and Expedia- It does not happen. “ June 2, 2020 HE Håkon E CEOHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “We have been in contact with Sales department, onboarding department and technician department and everyone have been very helpful and understanding.“ December 2, 2022 DP Daniel P DirectorHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “As most software it is impossible to adapt to all needs, our company is based in Thailand and time difference is sometimes an issue in terms of quick support but that's nothing you can do about.“ June 16, 2020 DP Daniel P DirectorHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “We have been working with same PMS over +10 years, the recent years we have notice a increased development speed adding a lot of useful features making our live easier - both our staff members and customers.“ June 16, 2020 Vinayak C M CEOHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Do not do the website with them, they use outdated tools and then start charging you extra to do upgrades. “ June 2, 2020 HE Håkon E CEOHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The team is extremely helpful in all situations.“ December 2, 2022 Vinayak C M CEOHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “In 12 months we could not get a client to get to the final reservation page on the website cause of their coding.“ June 2, 2020 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fiona E. Owner Used the software for: 1-2 years ### "Product is everything I needed and more. Great support team. I'm a really happy customer." July 13, 2018 5.0 Pros My self-catering complex has 12 cottages available for holidays & for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for me are - - Automatic collection of (2-stage) payments. I now rarely have to get involved with this process. - Ability to specify arrival/depart days, min/max length of stay (my standard set-up), & then open up a cottage for e.g. a much shorter-stay, or a \`non-standard arrival day, to fill any gaps. - Integration with Staah, so a 2 way integration with many appropriate OTAs - Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification). - Very flexible & easy to use promotions tool. - \`Guest Lounge is also a great feature and should be a real USP, as many providers don't offer this. Has contributed to making compliance with GDPR easy, as guests can view their personal data held. - Continually upgrading & revitalising system, which is very reassuring. - Customer service I know it has been said in previous reviews, the support has been fantastic. Good (although could be better) user guides and how-to videos also. Cons \- Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier. - The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality - Lots of clicking between screens when making a reservation manually - Marketing tool is not as swish as it could be. As I understand it, there are plans to improve all/most of the above though, which would be great. Review Source Response from Vestibule Marketing September 11, 2018 Fiona - thanks for the review. Really pleased we have another satisfied customer! VR Verified Reviewer Proprietor Hospitality Used the software for: 2+ years ### "Feature rich PMS and Booking Engine" June 16, 2020 5.0 Like all migrations, Moving to Elina was painful to begin with. However, once we got to know the system its fast, quick and intuitive, and has been getting even more so with the user interface improvements that have been rolled out over the last 12 months Pros Elina is incredibly feature-rich. It delivers most of the requirements of a dedicated Property Management System and while also being a powerful Booking Engine. The redesign of the booking engine last year produced a very powerful sales process for guests making bookings online. A strong relationship with STAAH makes the integration for channel management quick and easy. Cons The accounting and invoicing modules need updating, something that the team at Elina have been working on in the last year. The customer support team are lovely, very very helpful and know their product inside out. To maintain the level of support as they do means that response times can suffer sometimes in busy periods. They do however always deliver a resolution! Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Eviivo relaunched with a new version, that offered reduced functionality at launch, higher prices. Unfortunately they were unable to migrate the existing data in its entirety to the this new version. That meant we last all guest history, preferences, notes etc. Just basic booking data for the previous 2 years. this meant losing 7 years of history. Review Source Response from Vestibule Marketing July 6, 2020 Thanks for writing a review and highlighting the importance of reservations, guest and company data - which is kept for the duration of a customers time with elina and is exportable via excel or API. We know how important and valuable you data is and hope you are now nuturing your data in elina VR Verified Reviewer Proprietario Used the software for: 2+ years ### "The product is ok, but is complicated to use and with rigid limitations. Customer service, forget it" June 25, 2018 3.0 Pros This suite aims to offer you a comprehensive package, an all in one solution for your hotel needs. They offer a lot of features and if you consider how many they are and how costly they can be if you purchase them separately one by one, the price is not even bad. They make constant improvements and they keep everything in order. being an old time customer, however, over the years I have witnessed many slow downs and server issues that took time to resolve. When they embark in a major improvement, that can also affect your productivity, because things do not go always well at the first take If all the functionalities that they offer worked as promised, this suite would be a great tool, however it is more likely that they will not go beyond a certain level of efficiency, because they are too many, too difficult to work together at a deep level, and subject to continuous change from market innovations It would be betterif your expectations are limited, if you have a small property with simple routines to manage, a simple calendar, rates that don't change too high or low, promotions that don't promote too much, etc. They also have a small website development agency that is managed with taste, and that i have appreciated even more than the booking engine itself. Cons The software has its pros and cons as I have already said, you can get the pros without taking the cons onboard. What I find was really bad is customer service. I don't complain too often, but the last time I did - and I believe it was for a right reason - they eventually deleted the ticket itself and dropped it I am learning the hard way, that software developers really don't have any knowledge of customer care; they just sit on their chair all day with their nose on the keyboard and in the end you have to accept what they give you. First thing, ,if for any reason you don't like what you get, it is entirely your problem. They don't seem to care, Well, in spite of 8 years I am happy to have found the strenght to move to a different provider. it took me a big effort, but I am very happy to have done it Review Source AK Atif K. Managing Partner Hospitality Used the software for: 2+ years ### "Peace of mind" April 25, 2024 5.0 Pros Payment automation & booking management flexibility. Cons Pax occupancy-based pricing is complicated. Review Source Karol M. Head of Revenue Hospitality Used the software for: 2+ years ### "Great choice " June 14, 2020 5.0 The team is great, constantly coming up with improvements and they actually listen to feedback and implement it. Great support and understanding from them during COVID19 times. Pros A fantastic software. We use it for a company that operates both in the apartment and the hotel world and across multiple geographies with varying tax rules. Elina is smashing it - once it's set up properly, it's a breeze. From day-to-day operations to reports and 3rd party integrations (payment gateways, RMS, custom housekeeping app). Take your time to plan out full set up with them inc. marketing and auto communications - it will save you hours and hours of work every week so it's worth understanding it fully and planning out for it. Overall, outstanding software and partnership. Cons Nothing, really. There were some points on design and usability but they addressed it with one of their recent new releases. Reason for choosing Elina There are a few good other options out there but Elina are cheaper, more used to serviced apartments and felt they had more of a personalised approach to my business. Review Source Response from Vestibule Marketing June 23, 2020 Karol, Thank you for making time to review elina Vinayak C M. CEO Hospitality Used the software for: 1-2 years ### "Due you due diligence and ask for a live view rather than a demo report" June 2, 2020 1.0 When we reached their CEO to hear our problems rather than listen and understand he turned the system off! In they end they wanted to reach a financial settlement on the basis we do not leave any reviews about the system not functioning. We pleasantly declined and wanted to warn potential customers from wasting their money and time on false promises. Pros The product simply does not function and causes more errors in your reportings. There are no Pro due to this. Cons 1) Owners Report- Does not work. The system can not give you the basics, ask them to show you a Room Revenue for a single property from Airbnb, Booking.com and Expedia- It does not happen. Don't fall for the demo report ask them to show it live. Their solution to us was to manually adjust the entries in the system to get a correct report for owners. Do not also believe that it will be upgraded, in 15 months we worked with them it did not get done. 2) In the reporting the date format is reported as a text and not as dates and the system does not give you number off nights stayed. 3) Everything you ask them costs 150 pounds to get an answer. If you want to see how their API works they will charge you, if you want to have a conversations with them on developing some thing before the conversation they will charge you. 4) Do not do the website with them, they use outdated tools and then start charging you extra to do upgrades. In 12 months we could not get a client to get to the final reservation page on the website cause of their coding. 5) No consistency in their software, when you print reports in some reports the property comes up as a descriptions, in others as a short code in others a full name. Despite several requests this never got done. 6) Very complicated to add customers, owners and suppliers. 7) Not many partners want to work with them cause of their approach. We asked a few companies if they can do an integration with them and most said NO Reason for choosing Elina Their sales team gave us an excellent pitch. They had done their research on us and pitched to us based on our values claiming they were the most important part of their business. ( Owner Reporting). However this feature of theirs does not exist in a correct format. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) At the time Guesty had just had a major glitch in their system which cost us a ton of money because of double bookings. The pricing because we were starting to scale also became too much Review Source LH Louisa H. Co-Owner Hospitality Used the software for: 2+ years ### "Elina PMS - recommended" June 15, 2020 5.0 Pros \- management is supportive of implementing new integrations or improvements from their customers. This is a flexible approach you wouldn't get with larger companies - ability to automate key tasks and reduce manual processing - constantly improving and updating - support team is very quick to respond - generally reliable, no major issues - company understands challenges facing hotels and they can support overcoming these e.g. tools and strategies for driving more direct bookings Cons \- focus on making the system more user friendly, reducing the number of steps needed to complete a task/transaction. This is improving and we have have seen positive steps forward here. - initially we didn't have much interaction Elina and we were left to get on with things, so felt we missed out on learning more about what more the product could do, but the approach has changed in recent times and we have received much more proactive support Review Source Response from Vestibule Marketing June 22, 2020 Louisa, thank you for making time to review elina! JM Jenny M. Business Owner Hospitality Used the software for: 2+ years ### "Review of Elina" September 26, 2023 4.0 Good and support is excellent. Pros Ease of booking and payment of invoice. Viewing bookings is easy and seeing what availability. Cons Sometimes a function can be complicated lots of function before seeing result. Reason for choosing Elina No as could not find one to suit the business use. Review Source Robert F. House Manager Used the software for: 1-2 years ### "Elina PMS is the best PMS system for serviced apartments I came across through out my entire career." July 12, 2018 5.0 This software is the perfect match for all serviced apartment, extended stay or holiday rental providers. You can work absolutely retroactive. Full integration of a channel manager possible. Developement on demand negotiable. You can get your website hosted and designed by the same company as well as a brand new IBE Pros \-100% retroactively usable -super fast support team -easy to manage and administrate -own IBE directly from the same company frequently requested feature will be developed with out any fees for the customer Cons I really can't see any cons here... okay some small details but this is only because of my personal preferences and habits Review Source Response from Vestibule Marketing September 11, 2018 Robert - thanks for the view. Pleased to hear the 100% positive feedback on Elina PMS! Jany S. Managing Director Hospitality Used the software for: Less than 6 months ### "Professional - Property Management System " August 8, 2018 4.0 Overal a great customer experience with an excellent concierge team to help you with any teething problems when you start using the system. Pros Comprehensive set of functions and reporting. Professional looking invoices which give my customers more confidence in using my services. The booking engine links easily to my website, payment gateway and channel manager. User friendly training suite for reference especially at the beginning. An excellent solution for growth and upscaling your business for the future, without the headache of moving to another provider which has more functionality, because Elina in my opinion caters for small, medium or large size operations. Cons The deposit rules can be a bit riged and sensitive to amendments to booking which may lead to customers being over charged on occasions. Not always easy to correct invoices without the help from Elina Concierge Review Source Response from Vestibule Marketing September 11, 2018 Jany - thank you so much for reviewing us. Pleased to hear that Elina has helped make your overall customer experience great! SM Suzanne M. Accountant Used the software for: 2+ years ### "Elina is one of our two main booking systems." December 22, 2017 4.0 Pros Speaking as an accountant who uses the system for reporting purposes: On the whole it is easy to use Reports can be exported to Excel Customer service team is responsive and helpful Cons Speaking as an accountant who uses the system for reporting purposes: I think the weakest part of the system is the debtor reporting. I am told that this is being addressed and look forward to seeing the changes. Review Source Response from Vestibule Marketing September 11, 2018 Suzanne - thank you for your review. Pleased to hear Elina is easy to use for your reporting. CH Claire H. Director Used the software for: 2+ years ### "It's a hugely valuable system and as the business owner I particularly love the MI it provides." July 19, 2018 4.0 Pros Siggi specifically is 5\* and has been hugely valuable in helping us to get the most out of the system and properly structure our processes and procedures. The system integrates well with our website and provides a slick booking service to our customers (and I have heard this is being improved even further). Cons Making some changes can feel clunky and manual, but I have seen a glimpse of Elina 5 and it looks fantastic. There are pending changes to the customer portal too, which will be hugely valuable. There is often a cost attached to making needed changes, guess this is typical of most technology providers though. Review Source Response from Vestibule Marketing September 11, 2018 Claire - thank you for your review. Glad to hear that Elina has become a valuable system to your business and its needs. RL Reuben L. Group Facilities Manager Hospitality Used the software for: 1-2 years ### "Great value for money software that provides a robust booking system and OTA management solution. " August 23, 2017 5.0 A booking engine solution that cut out the need to constantly update OTA websites. An easy to navigate platform that empowers the user to take full control of their bookings. Pros Elina certainly saves time when it comes to updating rates and availability. There are many features that give you full control of your bookings and the platform is easy to navigate. There are many tutorial videos that are very informative. The support team is very helpful and always there to lend a helping hand. Review Source Response from Vestibule Marketing August 25, 2017 Thank you Reuben for reviewing elina MC Mike C. Director Hospitality Used the software for: Less than 6 months ### "A PMS That Delivers" February 8, 2017 5.0 We have been using Elina for 3 months now and it has helped us scale up and double our apartment portfolio from 6 to 12. Elina has enabled us to systemise many parts of our business including Check in management, housekeeping management, guest payment and rate adjusting with ease. We have found the system very easy to navigate around and is supported by easy to follow training videos. If the videos fail the Elina Concierge service is outstanding. Email support response is usually within the same day and any bugs or issues are resolved in a very timely manner. We had tried and tested some other PMS's, nothing has come close to this for our current and future requirements. We highly recommend Elina, save yourself time, there's no need to shop around. Elina does it all! Pros Easy to navigate, looks great and has comprehensive functionality. Cons We're still not using it to it's full potential. Also the marketing suite does not deliver our requirements. Review Source Response from Vestibule Marketing February 8, 2017 Hi Mike - thanks for your review of Elina. We appreciate the kind words and take the feedback on integrations and costing on board. Something we are working on currently VR Verified Reviewer Financial Controller & Revenue Manager Hospitality Used the software for: 6-12 months ### "Simple & easy" April 12, 2019 4.0 Pros Elina is a simple PMS with a great user experience. Creating a reservation on this is fairly simple and straight forward. Extending a guest stay or altering the reservation can be done just with dragging it back and forth. Connectivity with the channel manager. Cons Invoicing system within the PMS is a bit complexed. Other than that it's fairly easy to use. Review Source Response from Vestibule Marketing April 17, 2019 Thank you for the positive review. We are glad you have had a great user experience with Elina. FB Fabrizio B. Used the software for: ### "Elina Property Management System" October 31, 2016 5.0 We run a B&B on the island of Paros, in Greece and we have been working with Vestibule Solutions since the inception of "Elina". Elina is an advanced, comprehensive and flexible tool we use to manage the whole 360 degrees of our business. The system is very user friendly and works alongside us from the moment a customer makes a booking to the moment they check out. Elina is not only an administrative tool but we can also manage our marketing strategies, our finance back-office and a lot more. Furthermore, we believe that another strong value add is related to the excellent "concierge" service we can rely on: competence, efficiency and customer orientation. I strongly recommend Elina Review Source Response from Vestibule Marketing September 11, 2018 Fabrizio - thank you for the review. Pleased to hear you can rely on Elina for your busniess. BN Baiju N. Used the software for: ### "Elina: Excellent value to our holiday homes operations!" November 16, 2016 4.0 Mondo Hospitality team is pleased to work with the Elina team. Elina has streamlined the guest bookings and eased our check-in / check-out process. Coupled with a third party booking engine, we have been able to integrate Elina with our OTA partners for a real time bookings update. The Elina team provide excellent support, any issues / concerns are either addressed immediately or are taken up for consideration (in case we are asking for any reporting structure changes etc.). Overall, an excellent partner to have on board. Review Source Response from Vestibule Marketing September 11, 2018 Baiju - thanks for your kind review. Glad to hear the positive feedback on Elina and how it has helped your business overall. RL Russell L. Online Strategy Manager Used the software for: ### "Great PMS partner" June 8, 2016 5.0 Elina works very well with our STAAH channel management software via an API (Application Programming Interface). Hotels can benefit from a great PMS system whilst being confident in the knowledge all the rates and availability will be uploaded with speed into our channel manger and then on to all the online travel agents. The staff are always friendly and quick to respond to requests and the price is very affordable. Be sure to check them out when looking for a new PMS. Review Source Response from Vestibule Marketing September 12, 2018 Russell - thank you for the review. Pleased to hear your positive experience with Elina and the team! MG Marc G. Used the software for: ### "Incredible Customer Service!!!" October 19, 2016 5.0 We never came across a better Customer Service team. Elina's team are amazing! ALWAYS happy to help! Siggi, Jeff and the rest! Review Source Response from Vestibule Marketing September 12, 2018 Marc - thanks for your review. Glad to hear you have had a excellent experience using Elina. MG Mark G. General Manager Hospitality Used the software for: 2+ years ### "I recommend using Elina" January 16, 2023 5.0 Weve been with Elina for about 7 years now i think and they've helped us control all aspects of our business through their PMS in this time.Innovative products are introduced regularly and things are constantly updated after customer requests. Their helpdesk is manned with people you get to know over time and we have relationships with rather than speaking to different people all the time. When things are wrong they listen and im happy that that our hotel business is looked after by them. Pros It controls all aspects of my business. So its a one stop shop that manages to specialise in all (well most) areas. Its generally easy to use and logical and user friendly Cons There are a couple of areas id like to improve but they are not priority so i dont know when or if these will happen. Review Source EM Emilia M. Marketing Hospitality Used the software for: 2+ years ### "Tickton Grange Review " February 8, 2023 5.0 Fantastic! Pros Integrating Elina into our business was a great move. The online booking system and ability to sell packages have been instrumental in growing our revenue and we have really appreciated all the hard work Elina has put in in helping both our transition and adaptation over the last few years. Cons All of the aspects that we needed to tailor to our individual business, Elina has worked with up proactively to iron out any bumps. Review Source KJ Kamil J. General Manager Hospitality Used the software for: 2+ years ### "Easy in use and reliable PMS" January 27, 2023 5.0 Pros Elina PMS is very easy in use, very reliable and provides all what is supposed to. It's simple but is also advanced in terms of features it provides. Cons As in every system, there are many things that us as a business would like to see working differently but these are individual options and feature within the system. Review Source DP Daniel P. Director Hospitality Used the software for: 2+ years ### "Flexible and user-friendly PMS" June 16, 2020 5.0 We have been working with same PMS over +10 years, the recent years we have notice a increased development speed adding a lot of useful features making our live easier - both our staff members and customers. We are positive to see what the future brings - Thanks for a good cooperation and service delivery. Pros We appreciate the user-friendliness and flexibility in implementing tailor-made features for our business. The Elina concierge team always try their best to fulfill our needs and find technical solutions that works in for practical and operational purpose Cons As most software it is impossible to adapt to all needs, our company is based in Thailand and time difference is sometimes an issue in terms of quick support but that's nothing you can do about. Review Source Response from Vestibule Marketing July 5, 2020 Thank you for making time to write a review Daniel and for being an elina customer now for over 10 years! NP Naím P. Director Hospitality Used the software for: 2+ years ### "Great marketing for a horrible product " February 23, 2019 2.0 It's been a painful two years being stuck with Elina. Glad to have finally been able to leave. Pros That you're finally able to get out if you observe your 6 month notice period! Cons Bugs, customer service ignore you when you report them, try to fault you for them. They're rude, arrogant, and fail to investigate issues reported. They reply to tickets months later closing them down, saying we believe everything has been resolved. When they have issues with partners they integrate with, they always blame it on the other side, even when the fault is clearly on their side. They don't take feedback on board for product improvement. Review Source Response from Vestibule Marketing March 1, 2019 Peyman's was an elina customer for 3 years using multiple elina PMS APIs whilst building their own property management software. We wish Peyman's the best of luck with their technology endeavours. AW Alexandra W. Managing Director Used the software for: 1-2 years ### "Easy to use software with great support" July 18, 2018 4.0 Pros We particularly like that the back end management system is quite simple and easy to use and the booking calendar has become invaluable. We've used other systems in the past which were more complicated however this suited out needs much more as it's not overcomplicated - it just does what it needs to do well. The on boarding training and ongoing support is also very good. When we had our initial training it was very thorough and we felt we had a good understanding of how to use the system and also how to make it work for us. When we have any questions or problems they are dealt with quickly and the support team are helpful and friendly and know their product. Again this is very different from past experiences! Cons There are some elements of the accounting which need improvement as it doesn't cope very well when a booking is shortened. As a serviced apartment operator we take payment in advance and this is a problem we've found with a lot of systems. Review Source Response from Vestibule Marketing September 11, 2018 Alexandra - thank you for your review. Pleased to hear that Elina is easy to use and the booking calendar has become invaluable for your business. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.