--- title: "Page 2 | Elina Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Elina the right Vacation Rental solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/98868/Elina/reviews/?page=2" page_type: "reviews" language: "en" --- Elina 4.5 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Page 2 - Reviews of Elina ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Craig H. House Manager Hospitality Used the software for: 2+ years ### "Best Move in Technology we ever made! " November 11, 2016 5.0 What can I say, in the digital revolution there are so many companies offering the next best thing in property management systems that it can become a headache choosing the right software for you. All I can say is with Elina - there is no more blurred vision, the software offers exactly what we require, tailored to our needs, providing us with the best information about our guests and allowing us to be in touch with them via their incredible marketing platform before they stay with us, during and afterwards. We have been using the system for over 2 years now and can honestly say that their service is second to none, providing a great concierge service both via email and over the telephone, we couldn't ask for anything more Elina & the team really are our skilled partners in the digital age of hospitality, thank you all Pros Evrything, the ease of use, clever marketing, pricing platforms that work, this system really works for trying to take some % back off the OTA's Cons the fact that we didn't go ahead sooner. Review Source Response from Vestibule Marketing September 11, 2018 Craig - thank you for the superb review! Really thrilled to hear Elina has been the best move in tech you have made! kS karl S. Hotel Owner Hospitality Used the software for: 2+ years ### "A Hospitality PMS that ticks all the boxes" July 31, 2017 5.0 We have worked with other PMS products in our hotels the past - (some of them from name brands) - but Elina is so much better and at a very competitive price. Their "hands on" management style and excellent customer service is very reassuring for us as owners, and for our staff. Pros As owners we like to be able to monitor the business, day to day. Elina gives us lots of options to accomplish just that. Elina is reliable and the staff love the functionallity and efficiency. We have had the software in our hotel for 5 years now, and never experienced a problem. Cons Over the years we have requested that Elina added some features that we felt were missing, and this was promptly done and is now an integral part of the software. A good PMS is never "static", but needs to be in constant development in partnership with the users to keep up with the ever changing market. Review Source EG EMMANUEL G. Managing Director Hospitality Used the software for: 1-2 years ### "Great Multi Property Management Software" November 21, 2016 5.0 After trying some other Property Management Software we came across Elina. This is one of the best multi-Property management software on the market. It totally changed our lives and we were finally able to manage our own properties stress free. The software is easy to use, offers channel manager synchronisation along with the payment gateway and accounting software. Siggi & Jeff have been a great source of help and information and are always willing to take time to help and explain. They are passionate about what they do and are constantly improving the features to make the software better and to cater for the evolving market. We also got a brand new website built by Vestibule Solutions which is also another branch of Elina. Matteo and his team did an excellent job custom designing our website. Pros Work flow - offers a well designed booking engine connectivity with Channel Manager Elina Concierge Team - Great customer support and constantly adding new improvements Good value for money Cons None Review Source Response from Vestibule Marketing September 11, 2018 Emmanuel - thanks for the superb review. Really pleased to hear Elina has made operations easier for your business. Highly appreciate it! HE Håkon E. CEO Hospitality Used the software for: 6-12 months ### "Great software and helpful team" December 2, 2022 5.0 My experience with Elina is great, and I have a good feeling knowing that I have great team behind my back to help me grow my business. If you are working in the hospility industry and are looking for a software and a team to help you I would recommend you to contact Elina. Pros Elina offers good software and very good customer support. The team is extremely helpful in all situations. We have been in contact with Sales department, onboarding department and technician department and everyone have been very helpful and understanding. The software offers all the functions we need, and are easy to navigate and use. We have had our own contact person who has helped all the way and we would certainly recommend Elina to other users. Cons There are not many Cons in my opinion, but i'd like to team to investigate the possibility to let the users decide the themes of the software. As far as i know there is only one theme available. Review Source CF Carly F. Managing Director Hospitality Used the software for: 6-12 months ### "An efficient system with excellent support from the team." August 8, 2017 5.0 The Elina software allows me to run my business smarter, saving money on administration staff, saving time on manual processes and automates our banking and charging processes. Pros It becomes a central place for all our guest information. We know all our bookings, guest details and invoicing are to hand. When I took time out to review how time we were spending on manual processes, I realised that using Elina, which can do these tasks for us would save a lot of time. Automation has become a priority so we can free up to spend on growing our business. Cons Because it is a large shift from not using any software to selecting a dedicated serviced apartment product like Elina, the most challenging element was committing the time to manage the change process. This has been made easier by the help and support of the Elina team. We changed to Sagepay payment gateway to work with Elina. It would have been great if Worldpay was integrated. Review Source Response from Vestibule Marketing August 8, 2017 Carly - thank you for making time to review Elina. We really appreciate your kind feedback. DY Dan Y. Director Hospitality Used the software for: 2+ years ### "Long time Elina User" June 12, 2020 5.0 Excellent. We have been using Elina for about 10 years and we are really pleased with them. Pros It is very user friendly. We have tested lots of other providers and nothing has come close to Elina for user Cons The accountancy module needs some work, but this is something that is currently in development. \[SENSITIVE CONTENT HIDDEN\] from Elina is very good at listening to the end users and taking feedback to the development team in order to design a solution. Review Source Response from Vestibule Marketing June 19, 2020 Thank you for the review Dan OG Oliver G. Reservations Manager Hospitality Used the software for: 2+ years ### "Perfect for us!" October 24, 2016 5.0 After working with the Elina system in a previous role, I did not hesitate to choose the PMS system once again. It is a very intuative platform & perfectly suited to our business. Siggi & the team provide excellent support & actively encourage feedback. They are very good at listening to our suggestions & implementing new features to meet our needs. Would not hesitate to recommend! Pros They listen to our needs & implement changes/updates to acheieve this in a good time frame. Cons The system sometimes has a few glitches, but are resolved quickly. Also it is sometimes hard to get hold of the support team (but i understand it is a small team!) Review Source Response from Vestibule Marketing September 12, 2018 Oliver - thank you for the review. Pleased to hear Elina helps with your business needs. LS Lidia S. Finance Manger Hospitality Used the software for: 1-2 years ### "Elina features/service" February 23, 2019 2.0 We are running serviced accommodation in UK and elsewhere. Elina could be suitable to manage a relative number of units. If number of accommodations increases, system becomes very slow. We are no longer having Elina as our PMS, and I thing that is the best choice for the growth of our business. Pros Arrivals/departure list of guest. Easy to check booking history (not accurate 100% though) and payment log to find out source of payment when auditing booking payments. Cons Service - lots of interruptions, delayed bookings coming into the system. Their response - input booking data manually for the moment until is sorted out!! Same with integration of invoices - raise invoices manually! Not to mention time they upgraded their system. We ended up for a week overcharging customers and all we got was a mere apology - no compensation whatsoever. Review Source Response from Vestibule Marketing March 1, 2019 Peyman's was an elina customer for 3 years using multiple elina PMS APIs whilst building their own property management software. We wish Peyman's the best of luck with their technology endeavours. CB Christoph B. Used the software for: ### "Easy to use software, perfect customer support" November 10, 2016 5.0 We started our serviced apartments business from scratch in 2015 and would not have been able to do so without "Elina", our PMS of choice. I can highly recommend having a partner that offers you a state of the art, responsive design website with a very easy to use CMS as well the perfectly matching hotel software. You can either learn how to use the software by following the detailed online guides with commented videos on every topic, or have a personal training with the experts from Vestibule marketing, the company behind the brand "Elina". While choosing the best company to work with, reliability was one of the keys for us. Elina works as a web frontend in your browser and all the maintenance, updates, etc. is done for you on the server side by Vestibule. For your homepage they will handle the SSL certificate renewal process for you to ensure a secured connection with the guest. The Elina team also provided us with important information and contacts to help us choose the best partners to work with in the online booking process on external platforms, like the matching OTAs for our kind of business, the channel manager (multiple channel managers are possible with Elina) and payment gateway. In case you need more detailed information on some tasks, the Elina Concierge team is always there for you on the phone hotline and responds promptly to emails. We started out with 8 serviced apartments and today we have over 100 beds in 2 locations available in Vienna. Elina will suit your needs from managing just a few rooms to multiple locations with many different room/apartment types and bedding options. After over a year of experience with Elina I can say it was the best choice we could have made. Review Source Response from Vestibule Marketing September 11, 2018 Christoph - thanks for the superb review! Thrilled to hear using Elina has been the best choice you have made! IR Iqi R. ManagingDirector Hospitality Used the software for: 2+ years ### "From The beginning the Elina team have been fully hands on to get us up and running smoothly. " July 19, 2018 5.0 Total property management functionality and ease of use and all data required to efficiently operate our business. Pros The system is very user friendly, quick to pick up and functionality wise has many features that are tailored to our needs and more. It can be accessed on mobiles and tablets and laptops anywhere in the world which is ideal for our needs. Cons Nothing really. There have been sometimes when the system runs slow, this was mainly at upgrade times. Review Source Response from Vestibule Marketing September 11, 2018 Iqi - thank you for your kind review. Pleased to hear that Elina has helped you with your total property management functionality running efficiently. DG Daria G. Managing Director Hospitality Used the software for: 2+ years ### "Innovative and User Friendly" October 23, 2016 5.0 Elina is at the forefront of our daily operations and efficiently manages our hotels. Constantly evolving and introducing new features such as the I-POS integration - which we love! The design with bold, bright orange colours are cool and user friendly. I could not imagine our two hotels running without Elina and would recommend the software to anyone who is looking for an innovative, user friendly and efficient way to run their business. Pros flexibility, pretty much paperless concept, integration with other softwares, continuing evolvement , great customer service Cons n/a Review Source Response from Vestibule Marketing September 12, 2018 Daria - thank for your review. Happy to hear that Elina helps make your daily operations easier. AP Anand P. Director Hospitality Used the software for: 2+ years ### "All-round excellent PMS with great support from the Elina Team" August 31, 2017 5.0 Too many to mention. Pros \- this is a fully integrated software - PMS - linking to various different channel managers, payment gateways. - good booking engine - mostly everything is can be automated - very good support team - both through email and phone - support team know the industry well and provide not just technical support - but real value-add to your business Cons Nothing significant. On rare occasions response from support can be a bit delayed when they are busy. Review Source Response from Vestibule Marketing September 1, 2017 Anand - thanks and it's a plasure working with you and the team at Club Living RA Ricardo A. Sales & Marketing Director / Consultant Management Consulting Used the software for: 1-2 years ### "2 years using Elina on the Chilean Market (South America), operating lodging & renting for Apts." July 13, 2018 5.0 To permit know rnakings and comments abput SW´s Pros Easy to use and operate. Great support to improve Sales Incomes and Operations. So friendly to set up and manage different type of properties (sizes, beds, prices, availabilities among others). Features as marketing tools, booking engine, distribution channels management and BI reports are really usefull to manage in the best way properties and their potential to generate profit and value to business. Cons Implementation of "local" on line payment platforms has to be faster in order to start operating with the entire operative platform and features from the beginning Review Source Response from Vestibule Marketing September 11, 2018 Ricardo - thank you for your review. Pleased to hear Elina has become a great value to your business. VR Verified Reviewer Director Real Estate Used the software for: 2+ years ### "Great software, awesome team, no crashes, relatively frequent updates " December 19, 2017 5.0 Pros Very detailed reporting functionality, 2 month occupancy calendar view, "staff lounge" overview Cons Takes a few days to get used to but once you do you'll see that it has great functionality and is actually not that difficult to use Review Source Response from Vestibule Marketing September 11, 2018 Thank you for the positive review! Glad to hear Elina has helped you with the overall easy functionality within your business. MI Megi I. Operations Manager Hospitality Used the software for: 1-2 years ### "Dissatisfied " February 27, 2019 1.0 If you have more than 50 units, I would suggest to find another PMS. Pros Housekeeping list and the check in list. Cons Customer service is rude and ironic. PMS was very slow. Had a lot of bugs. Each issue we reported took days to be solved on time. Review Source Response from Vestibule Marketing March 1, 2019 Peyman's was an elina customer for 3 years using multiple elina PMS APIs whilst building their own property management software. We wish Peyman's the best of luck with their technology endeavours. CS Charlotte S. Managing Director Hospitality Used the software for: 2+ years ### "Fantastic easy to use software with great customer service!" October 25, 2016 5.0 This is really nice software to use!. Easy to navigate and really helpful and friendly support - Siggi is amazing! Also great that you can work with Elina if there is something that you want to develop they do listen and try and put this into production to constantly develop the software. Pros It looks nice and feels nice to use and easy to navigate. Cons Adding on 'add on's, cancellation process Review Source Response from Vestibule Marketing September 11, 2018 Charlotte - thanks for the review. Glad to hear Elina has been a super user-friendly software for your business. SM Sonia M. Head of reception Hospitality Used the software for: 2+ years ### "Best support team!!" November 10, 2016 5.0 We are all so grateful to Elina team, they are always there to help, explain and they listen to every need, every idea is important! From marketing support, to online new features to improve the service thank you Siggi, Christopher, Eline and Jeff. Keep up the good work!! Pros Easy to manage, capable to fulfill every need for small or bigger companies. Cons n/a Review Source Response from Vestibule Marketing September 11, 2018 Sonia - thank you for the review. Glad to hear Elina has helped fulfil your business needs. NG Natalie G. Corporate Accommodation manager Used the software for: 6-12 months ### "It has made my job a little less stressful everyday" August 4, 2017 5.0 Pros This software has enabled me to do every aspect of my job in one piece of software, I was previously having to do it over 3 different pieces of software. We have invested in this as a long term plan and will eventually use every aspect to its full potential. Cons I struggled to get my head around the whole thing at first but that was only because it was something we have never used before. Review Source Response from Vestibule Marketing August 4, 2017 Natalie, thank you so uch for reviewing us. Pleased to hear that elina has helped make the day to day easier. JS Justin S. Director Hospitality Used the software for: 2+ years ### "Excellent! Can't recommend enough" October 18, 2016 5.0 We've worked with Siggi and his team since almost day 1. Now 3 sites later and growing they've been there for the whole journey... (With lots of added features too)! Pros customer service Cons some areas that could be developed e.g linking into our EPOS system still not quite there yet. Review Source Response from Vestibule Marketing September 12, 2018 Justin - thanks for your review. Glad to hear the positive feedback, highly appreciated. DP Des P. GM Hospitality Used the software for: 6-12 months ### "Excellent System" October 18, 2018 5.0 Very helpful staff. Training was great, all the staff really enjoyed it. I would recommend Elina to anyone. Pros We are a multi-functional site, offering self-catering Accommodation for Rentals, holiday ownership and also exchange purposes. Elina can offer the flexibility to handle our owners and guests at the same time. Another must for us was the consecutive availability tracker, which works excellent. Cons Still waiting for a couple of add on's, like being able to edit when an owner owns. Review Source Response from Vestibule Marketing October 25, 2018 Des - thank you for your fantastic review. Glad to hear your extremely positive experience you have had with the Elina system and our staff. CA Christiane A. Head of Sales, Marketing & Operation Used the software for: 6-12 months ### "I overall enjoy working with Elina primarily on the reporting site (Sales & Marketing)" August 30, 2017 4.0 Pros Elina is a system easy to use. Eventhough you need to familiarize yourself with the different functionalities once this is done you can use it on a simple way for your day-to-day job. Also being part of the system development is exciting - the support team is always open for ideas. Cons Working in a structured Serviced Apartment Business I am still missing certain reports and functions but am aware that the system is still developing. Review Source Response from Vestibule Marketing August 30, 2017 Christiane - thank you for making time to review elina. We always appreciate the ideas and input from Brera. SH Sonya H. Sales Director Hospitality Used the software for: 1-2 years ### "Awesome System and Excellent customer service" November 25, 2016 5.0 The System is user friendly and no question on the systems functionally is ever too much for the Elina Cares team to help and guide you with, Would highly recommend the system and the Team, Thanks Pros Ease of use Cons Sometime when you do find an issues it's in the next update of the software. Review Source Response from Vestibule Marketing February 1, 2017 Thanks Sonia - nice to know you feel Elina is user friendly and yes we have some great updates coming in 2017! VR Verified Reviewer Director Hospitality Used the software for: 6-12 months ### "Elina system" March 18, 2019 5.0 The concierge team are great, especially \[SENSITIVE CONTENT HIDDEN\] Pros It has a lot of functionality for enabling establishments to try and get guest to book direct Cons It does take a while to get to grips with Review Source Response from Vestibule Marketing April 11, 2019 Thank you for reviewing elina SW Simon W. Used the software for: ### "Automated business processes and oustanding support" March 21, 2017 5.0 Being an apart hotel without a 24-hour front office, business process automation is key. Elina PMS has helped us to achieve the desired automation saving up to 30 work hours per month. Furthermore, I have worked with a range of Property Management Systems, and the support at Elina is the best I have come across. The online training section features a lot of helpful articles and videos, and the onsite training we received from Siggi was outstanding. The concierge team responds within the same day, and their support is highly qualified. Elina also integrates well with best-of-breed partners such as channel managers, payment gateways and Snapshot, a specialized business analytics tool. I can highly recommend Elina PMS to other apartment hotels or serviced apartments. Review Source Response from Vestibule Marketing March 24, 2017 Thanks Simon. Kind words and fantastic to hear elina is working so well for serviced apartments and aparthotels. AS Ann S. Owner Hospitality Used the software for: Less than 6 months ### "A very expensive, detrimental experience" August 29, 2017 1.0 Decision to go back to previous Channel minder/front desk operator Pros Liked the support staff....but they were often out of their depth. They tried hard with their training but it was not transparent and very convoluted. Cons Did not suit a small business using multiple OTAs. Double bookings were a frequent feature, pricing was difficult to change, inputting bookings manually took 8 steps .....lost a lot of business as staff entirely diverted to problem solving Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.