# Page 2 | Ventus Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Ventus the right Garage Door solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98911/VMS-for-Service-Managers/reviews

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Ventus

4.3 (43)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 2 - Reviews of Ventus

## Showing most helpful reviews

Showing 26-43 of 43 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MW

Michael W.  
President  
Construction  
Used the software for: 2+ years

### "Leasing and Consulting Company"

May 10, 2019

5.0

Ventus software has helped us to handle all of property, consulting, and training aspects easily in one program.

Pros

It helps me to track all of my equipment that I lease and create easy contracts and invoicing as well as all of my rental properties and even consulting services. I like the easy to use password options. I can secure private information or limit use of programs or reports that are only for use by certain users.

Cons

Requires trained and informed users …...

Review Source

BS

Brian S.  
President  
Construction  
Used the software for: 2+ years

### "Ventus Software Review"

April 17, 2019

4.0

Overall the Ventus software is an important part of our business operations. The mobile dispatch for field techs has allowed us generate service invoices at the time of service and improve service cash flow.

Pros

Very robust. Integrated modules allow us to efficiently handle all accounting, payroll, inventory, service management and dispatch functions. The ability to have custom programming for additional needs.

Cons

In the past, work orders were slow to be resolved. Much improved now.

Review Source

DNAC

Dawn Nalley Ashland C.  
Office manager  
Construction  
Used the software for: 2+ years

### "Ventus"

May 14, 2019

3.0

The people are great. Not always very good at getting back with you. Feel like a small fish and not as important in comparison to other companies that use the software so we sometime get bumped.

Pros

The program has a lot to offer. Can be an all inclusive software system.

Cons

No or very little training on the software. No idea how to use most of it. Not consistent from one module to another. EX. spell check in service billing but not in accounts receivable billing.

Review Source

RJ

Rob J.  
COO  
  
Used the software for: 2+ years

### "Its been average. Not terrible but not great."

September 7, 2017

3.0

Pros

The software has a module for most everything a company does. It can do alot of different things and is good for a company starting out in our industry. We have just outgrown it.

Cons

The software is outdated in a lot of ways. My biggest issue though is how difficult it can be to get some new set up by programming. Anything custom is expensive and takes forever

Review Source

FM

FELICIA M.  
OFFICE MANAGER  
Construction  
Used the software for: 2+ years

### "VMS Review "

November 21, 2019

5.0

Pros

The support from the VMS team is always available! Having such a great customer service team when dealing with software changes and updates, even when trying to navigate areas in the program your company has yet utilized they have never let us down! Honestly fairly easy to use as well.

Cons

Nothing I would pin point directly, any cons have always been addressed.

Review Source

sM

steve M.  
director of national hvac tech support  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "VMS and HVAC"

October 11, 2019

4.0

Have the ability to schedule our preventative maintenance.

Pros

The ease of usability, easy to find what i am looking for and track my work flow. The ability to change the sites that we take care of.

Cons

Not enough customization options, need more fields to be able to add in more information about our customers.

Review Source

MB

MILES B.  
BOOKKEEPER  
Construction  
Used the software for: 2+ years

### "Very Powerful Stuff"

April 17, 2019

4.0

Pros

VMS is very robust. It is a very powerful accounting software. If used properly it can do a lot of amazing things

Cons

I do wish it were easier to use and learn. If you don't have a good overall understanding of how it is working it can be difficult make it do what you want in some cases.

Review Source

RJ

Rob J.  
COO  
  
Used the software for: 2+ years

### "Overall Good"

March 12, 2018

3.0

Pros

What I like most about this software is what some of the reports give. They can be extremely useful in managing our technicians

Cons

What I like least about the software though is that you are somewhat limited in reporting and can't easily create custom reports

Review Source

AM

Anthony M.  
IT Manager  
Construction  
Used the software for: 1-2 years

### "One year customer"

May 14, 2019

2.0

Overall I think the software is good but the bugs need to be worked out. Quicker turnaround on help desk support.

Pros

It was designed specifically for the PEI industry and had estimating, call management, AIA, certified payroll, core processing and gps integration built in.

Cons

Starting up was slow and cumbersome. Tech support and software fixes are slow. Reports that are basic don't work.

Review Source

AR

Amber R.  
Controller  
Construction  
Used the software for: 1-2 years

### "Ventus Software"

April 16, 2019

4.0

The fact that the software is focused on our industry as a main customer base is appreciated since we can be very specific and specialized. The ability to incorporate custom features into the software is also a plus.

Pros

The search and report options and it being a single software for all our business needs.

Cons

When updates also cause issues and need additional updates.

Review Source

JN

Jim N.  
CFO  
  
Used the software for: 2+ years

### "GUI to Ventus"

February 17, 2017

5.0

Our company has used VMS since 1991. We absolutely could not operate our day to day business without them. The Software is comprehensive and intuitive. The Mobil Data App has also greatly improved the efficiency of our Service Department.

Pros

The amount of information right at your finger tips

Cons

because of its vastness, sometimes it becomes overwhelming

Review Source

TD

Terri D.  
Accounting Manager  
Accounting  
Used the software for: 1-2 years

### "Accouting Manager"

May 7, 2019

5.0

Good. The help desk is awesome.

Pros

You can have multiple version of the company file open and that allows you to more effectively research and make adjustments

Cons

I wish there were an overall search feature. Also if there were keyboard shortcuts.

Review Source

SH

Scott H.  
Controller  
Construction  
Used the software for: 6-12 months

### "Effective and Flexible!"

June 3, 2016

4.5

Pros

Ventus by Vertical Market Software was not only affordable for our company but was one of the very few options that offered a full package with the ability to handle multiple entities under one roof. The software and staff has allowed us to operate 3 separate business models including manufacturing, rental, service and sales. Again, great value and a huge array of solutions for every business! I appreciate that the vendor is able to make adjustments/additions so the software works specifically for the us and that the staff is always available for questions. (Especially during Go-Live!)

Cons

Honestly, there are really no negatives that we have found. The processes for some of the applications were different than what we were use to but that is expected with a new software. Some processes seem to take a bit longer and some a bit shorter but at the end of it all we are able to get better and more accurate information.

Review Source

RK

Roseann K.  
a/p  
Construction  
Used the software for: 2+ years

### "Vertical Market has been great for our business!"

February 13, 2017

5.0

We love all the applications in the software. We have very few issues, but when we do they are taken care of promptly.

Review Source

KP

Katrena P.  
  
  
Used the software for:

### " Great Software for Dispatching Service Calls"

February 15, 2017

5.0

We our a service/repair company that uses VMS software for dispatching calls to technicians. The dispatch board allows you to see all technicians on the board and what calls are assigned to them. The dispatch board has a color scheme that lets you know when the technician acknowledges, puts on hold, and completes the ticket. Best part you can pick what colors you want for those options. We also use Mobile Data which goes hand in hand with the dispatch board. Mobile Data allows the technicians to receive the tickets electronically on there mobile device. The technicians can now see the comments we enter, ticket number, site info, enter parts they use, comments for the repair and much more! We also use the software for AR, AP, inventory, and check reconciliation. Overall VMS is a good product, and has great customer service.

Review Source

DS

Debra S.  
  
  
Used the software for:

### "VMS review 2.15.17"

February 15, 2017

3.0

I use the payroll module 85% of the time so I cannot really comment on the other modules. As for payroll, I believe there are a lot of features we are not using. What I do use, I find the ease of use is a 4 out of 5 star rating. This is because I have worked with other payroll modules at a different company. If VMS could provide more detail, that would be helpful. For example, the check stub does not break out the FICA taxes into SS and Medicare. Also, if there could be more descriptions available for the earning codes instead of a lump sum for "REIMB,TRV/ADJ", that would be helpful to the employees. I do want to praise Linda, Diana and Martye...they are so helpful and patient any time I've contacted them. Especially Linda! :) She takes the majority of my questions!

Review Source

CM

Consiglia M.  
  
  
Used the software for:

### "Software rating review"

February 13, 2017

5.0

We started to use Ventus software in 2014. The applications are user friendly and the closing per month is quick and efficient. If you encounter any difficulties the support is outstanding.

Review Source

KH

Ken H.  
  
  
Used the software for:

### "Customer Review"

February 16, 2017

3.0

The software works okay but is not very consistent from 1 module to the next. To many little quirks that you need to work around because trying to get them fixed is just to time consuming.

Review Source

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