--- title: "LiveHelpNow Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LiveHelpNow Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/99093/LiveHelpNow-Suite/" page_type: "product" language: "en" --- # LiveHelpNow Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveHelpNow ## What is LiveHelpNow? LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Capabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. Finally, provide the data and resources your agents need to delight your customers. #1 Live Chat Software 8 years in a row by Business.com. ## What is LiveHelpNow used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 72 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 1% Starting price $21 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LiveHelpNow?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.livehelpnow.net&name=LiveHelpNow) ## LiveHelpNow Overview Updated September 2026 AI summary LiveHelpNow provides live chat and customer support solutions for organizations of any size seeking to unify and manage customer conversations across channels. It offers real-time chat, notifications, multi-channel communication, canned responses, analytics, and support ticket management, with deployment options spanning web, desktop, and mobile. Optional tools include AI Copilot, CRM, and collaboration features. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveHelpNow 4.6 (72) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $21 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (71) Ease Of Use 4.6 (1,768) Value For Money 4.7 (65) Value For Money 4.6 (1,518) Customer Service 4.7 (69) Customer Service 4.7 (1,537) ## LiveHelpNow alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (829)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (226)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about LiveHelpNow Overview ### What problems does LiveHelpNow solve? LiveHelpNow solves missed customer conversations, fragmented support history, and slow response workflows by unifying chat, SMS, email, phone, and social interactions in one place with searchable records, canned replies, transfers, and alerts. Customer support, sales, and multi-brand service teams benefit most from faster resolutions, better coverage, and clearer reporting. Answer based on 43 reviews Overview ### Which roles and teams benefit most from LiveHelpNow? LiveHelpNow is most used by sales leaders, customer support teams, and business owners who need to manage real-time conversations and convert inquiries efficiently. Marketing and community engagement teams use it to capture leads and guide outreach, while operations and IT leaders rely on it to oversee chat workflows, integrations, and service performance. Answer based on 61 reviews Overview ### What company size and specific industries is LiveHelpNow built for? LiveHelpNow is designed for teams of any size, including small businesses, mid-market companies, and larger organizations that need scalable omnichannel support. The vendor description does not name specific industries, so the product appears to fit general customer service and employee support needs across sectors. Features and Usability ### What are the key features of LiveHelpNow? LiveHelpNow includes core customer service features like live chat, SMS messaging, support ticket tracking, canned responses, and transcripts/chat history. Differentiating capabilities include real-time analytics, website visitor tracking, multi-channel communication, and customizable chat widgets, with integrations and automated routing supporting call center and help desk workflows. Answer based on 43 reviews Pricing ### How much does it cost and what fees or limitations are included? LiveHelpNow starts at $21 per user/month on the Basic plan, and pricing is module-based, so required modules must be selected for personalized pricing. A free trial is available. The setup keeps costs tied to selected features rather than a fixed package, which can suit different needs. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does LiveHelpNow integrate with? LiveHelpNow integrates with over 20 third-party tools, including HubSpot CRM, Salesforce Sales Cloud, Microsoft Teams, Adobe Commerce, Freshdesk, Mailchimp, Drupal, and Meta for Business. Its catalog also spans CRM, help desk, email marketing, e-commerce, and website platforms for broader cross-system connectivity. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does LiveHelpNow offer? LiveHelpNow provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does LiveHelpNow offer, and how do users rate the experience? LiveHelpNow offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, knowledgeable, and easy to reach, with quick chat responses and helpful phone assistance. A few mention occasional glitches and limits handling multiple customers at once. Answer based on 24 reviews Ease of use ### How easy is LiveHelpNow to use? LiveHelpNow feels easy to learn and handle for most support teams, with simple chat workflows and straightforward setup. Small business teams often like the customization options, website integration, and mobile access, though some users find the admin panel less intuitive, the interface dated, and initial configuration harder for lean IT staff. Answer based on 24 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers say these are the Live Chat features buyers care about most: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) LiveHelpNow supports all three top-priority features: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond to customer questions quickly, manage conversations across channels, and stay updated as new messages come in, allowing teams to deliver faster service and maintain more consistent customer communication. Mobile Access 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Autoresponders 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Canned Responses 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Customer Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. LiveHelpNow 94 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Insurance Industry: Intended to be used by insurers - Geotargeting: Geographic location of visitors determines behavior of the software - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Pipeline Management: Pipeline view and tracking lead status - Screen Sharing: Digitally share screen view with others - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (68) 4.5 Based on 68 reviews ## Pricing Value for money 4.7 (65) Free Trial [View pricing plan details](https://www.capterra.com/p/99093/LiveHelpNow-Suite/pricing/) Basic $21.00 Per User,Per Month It includes: - Agent Permissions and Restrictions - Automatic Inquiry Tagging - Beautifully Integrated Chat - Call Center Ready - Call Logs - Capture Callback Requests - Chat & Email Support - Enterprise Reporting & Analytics - File Transfer / Attachments - Filter & Search - Financial Grade Security - Fully Customizable FAQ Site - Fully Customizable With CSS - Multi Brand Support - PCI / HIPAA - Plugins & Integrations - Secure Forms - Self-Service FAQ Articles - Ticket and Knowledge Base - US Based Phone - Video Chat - Visitor Banning Value for money 4.7 (65) 4.7 Based on 65 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (69) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (69) 4.7 Based on 69 reviews ## User reviews Overall rating 4.6 Based on 72 reviews Filter by rating 5(48) 4(20) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent Shawnia S. CSR Independent Contractor Hospital & Health Care ### "Enhanced Customer Connection" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 7, 2022 Overall you have been a great experience being able connect with the customers more efficiently and in a timely fashion. And also having the customers being able to connect with ease Pros User Friendly and easy to install. Comes with a ton a of great features and tools that helps guide you to provide the best customer service experience possible. Being able to connect with customers on the go is golden. And its all back up with excellent customer support Cons Would like to have seen more chat window layouts, graphics and emojis. Problems with receiving reply alerts when the Main Operator Panel is on the screen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH adrian H. owner Hospitality ### "one of the best customer service i ever experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2022 it was a little confusing with the triggers but jared brown got it down for me the way it set up and that it give a example of it Pros i like the trigger and the advise to help on it and the customers service they have is on point especially jared brown has one the best customers service and knowledge he shared a lot of it im using the chat feature and im still going to go through it to use what else they do that i need jared brown keep up the customers service Cons nothing really so far im new at this and going to keep on going Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Teresa D. Website Coordinator Higher Education ### "Easy Way to Connect to Prospective Students" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 20, 2022 Pros LiveHelpNow makes it easy to answer common questions prospective students may have with the auto response feature. Customer service is always very helpful. Cons There is nothing I do not like about this product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Assistant Vice President Hospital & Health Care ### "Great integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 12, 2019 Livehelpnow is a very good easy to implement web based tool. Pros Integrates well with code on your web pages. Simple to implement and set up workflow. Interface is easy. Cons Mobile response to a customer inquiry was a little quirky. Was hard to navigate and respond to requests. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Samuel H. service coordinator Information Technology and Services ### "LiveHelpNow - new user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 24, 2019 It's been super easy to set up and get running. I was helping customers within an hour. I know that t can tie into Google Analytics which will be very interesting. I do look forward to exploring that. Pros I just started using this software and so far I like. It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them. Cons I'm still getting used to all the features, there's prob some things that we won't end up using as we were looking mainly for a chat solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Digital Marketing Coordinator Information Technology and Services ### "Basic chat client, affordable price, but a lot to be desired " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 May 3, 2019 Pros Very affordable solution if you are just looking for the basics in a chat client. Cons Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce. Admin Panel/UI is clunky, out-of-date and not intuitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2019 Very sorry to hear such a low opinion on the LiveHelpNow suite. Not sure if you tested the platform fully. We would be happy to schedule a full private demo. We do have a very sophisticate Chat Bot: https://www.livehelpnow.net/live-help-bot We also offer state-of-the-art integration with SalesForce and tens of other CRM systems. LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology. Here are just some of the features that differentiate LiveHelpNow from other help desk platforms: Accept chat over SMS (customers can text for support!) Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email! Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)! Chat Bot, Instant Language translation,Auto tagging, and more. Is it possible you missed those? AN Anonymous User Project Systems Trainer- Jive Communications Computer Software ### "Review of LiveHelpNow Suite" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 8, 2019 Pros It's SO easy to use. Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Cons Sometimes a good old fashioned phone call is quicker, but if that's all I am complaining about means it's a good product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT JASON T. Sales Manager Automotive ### "The best chat assistance program we've used so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2019 Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price Pros We were previously using a different chat program that was a lot more expensive with much less features. After we switched to LiveHelpNow we saved a lot more money, and gained much more functionality. Very happy with this program Cons I have no complaints at this time, it hits everything we need at the price point we need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sales & Customer Experience Manager Apparel & Fashion ### "Easy to customize to suit your needs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2018 More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude. Pros We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent. Cons We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Edwin S. Community Engagement Officer Sports ### "It's the equivalent of having someone in the store to greet the customers and assist them browsing." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2018 It helps in being flexible about working hours and working remotely. The mobility aspect is great. You can respond to queries on the go. Pros The ability to text to answer customer queries - the mobility it offers is fantastic for one who's on the go and wants to maximise the opportunities of turning leads into closed deals. Live Help Now organises and stores previous interactions with the customer so at any time you can pull out the big picture. You can customise the chat window or embed it if you don't want a popup window. Integration with social media is neat. Cons Considering the range of tools you get for the money, it's a rather great tool when on a budget. There were a few issues at first with setting up alerts for pop ups and having some gone missing as dropped chats but this was at our end. And should you get dropped chats, it's easy to locate them and email them back. This being said, the learning curve is rather easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/99093/LiveHelpNow-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.