LiveHelpNow

LiveHelpNow Suite

5 / 5 17 reviews

Who Uses This Software?

Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales. LiveHelpNow scales to any size business from startup to enterprise.


Average Ratings

17 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $21.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LiveHelpNow
  • www.livehelpnow.net
  • Founded 2003
  • United States

About LiveHelpNow Suite

LiveHelpNow is a customer service software suite with multiple help-desk features including: live chat, email ticket management, a knowledge base, and call management. LiveHelpNow allows you to engage with the visitors on your site, increasing sales, and offering superior support. Use LiveHelpNow on the go and even integrate with your company twitter account.


LiveHelpNow Suite Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

LiveHelpNow Suite Reviews Recently Reviewed!

We use LiveHelp Now daily to assist our customers.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LiveHelp Now is an excellent way for our customers to reach us quickly and have their questions answered without having to pick up a phone and call our office.

Cons: LiveHelp Now doesn't always queue incoming chats in an effective manor. It will sometimes bounce one chat back and forth between two operators that aren't answering instead of looping in another operator.

Vendor Response

by LiveHelpNow on November 15, 2017

Thank you Kelly for your kind feedback! We will surely look into the queuing issue for your account today! Please reach out anytime via chat or call us at 877-548-3001 Thanks again!

Easy, professional and fast!

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Jamie was very fast to respond to my questions and had sound knowledge of the service. She was professional, polite and to the point. Thank you

Outstanding

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.

Looking to support offline chat

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great service quick turn around time with support with using add on. We have been using Live Chat for over 8 month, this has help determine our business needs and locations of our customers

Vendor Response

by LiveHelpNow on November 21, 2017

Thank you Rick for your kind feedback!

Great Customer Service & Really User Friendly!

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had the pleasure of speaking with Bianca and she was most helpful in providing me clear direction to the items I was looking for. It was greatly appreciated!

Great support from Bianca

Oct 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Bianca was helpful with my inquiries, great agent.! Please keep that support. @@@@@@@@@@@@@@@@@@@@@@@@@@@@

Great Livehelp support : Bianca

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easyness

Cons: it can have many more features. Like call extentions and so on.

Overall: Just read the transcript, she was very helpful, all my queries were answered in easy manner. Great temperament. good product should be backed by good team as well, and this is that good team. Thanks Bianca.

Excellent Customer Service

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Bianca was able to point me in the right direction to correct a typing error in our email response when requesting a copy of the transcript. Excellent customer service and able to help right away.

christina is great

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: whenever I chat with christina she always answers my questions quickly and she really knows her stuff.

Live chat problem

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Helpful and quick responses. One of the customer representative helped me straight away without me have to re-explain myself from a previous live chat.

Great Service!

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: When the Main Operator Panel is on the screen, you do not receive a reply alert..

The personal image on the individual chats, it would be nice to choose from different chat window layouts.

Overall: Jaime was a great, knowledgeable and helpful! I had a question about the alerter software and the color key for chats.

Inquiry of Billing and Service Status

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works well

Overall: Chatted to inquire on the status of our account. Representative was cordial and response and my question was answered.

Recommendations to other buyers: Customer service very response when I had a question

Always there to help - and going beyond support

Aug 31, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: A LiveHelpNow script had been changed which broke our use of it. Jamie spoke with her developers as we were chatting and had them correct it and re-release it. All while in the chat.

A great way to get real time data as prospects are reviewing your site

Nov 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: They are always adding valuable features to the offering. It's consistent and steady. I cannot remember anytime where we were offline.

Cons: Everything is pretty nice and functional. I guess if I had to pick one thing it would be the layout of the Admin Panel. Navigation the menus could be easier. Again this is an area of the application I almost never have to go in so I can see why layout has not been a priority.

Recommendations to other buyers: Try it out and see if it works with your business. Like any other tool out there. It only works if you use it.

Right in the mix with the top Chat companies

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've used a few different chat software companies over the last few years but LiveHelpNow has fit in the best. They have all the integrations we need and their pricing doesn't break our bank. Additionally, they have a new offering that we are going to start using in the next few weeks. We are super busy and end up missing our chats sometimes. The new feature should eliminate that and I'm excited to get going. I can redirect some of my staff away from chats and into other areas because we will have a dedicated support team managing our chats for us. The new offering is called HelpSquad. I'll review again in a few weeks.

Excellent Support

Feb 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using LiveHelpNow's live chat feature for more than a year. And I've found that it works very, very well. Their support techs are extraordinarily helpful if any issues do arise.

I did a lot of research into competing products before signing on with LiveHelpNow.

And I have zero regrets.

It is an excellent product at a very reasonable price.

Amazing software, incredible support. Wish I could add more stars!

Jan 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm on day one of the trial and approached this with some in trepidation. I¿ve tested 5 other live chat systems for our website and frankly, they all sucked.

In spite of 29 days of free use still ahead of me, I¿m subscribing and paying now. I know I¿ve found exactly what we need to engage our customers¿ needs.

Setup is a breeze - I didn¿t read a thing, but I did aggressively use the chat feature with LiveHelpNow agents. The support is not only terrific, but I have not once had to wait even 30 seconds for an agent. So here¿s a shout out for Michael, Ben, Bianca and Brian. Thanks for making my day!