Basic
- Agent Permissions and Restrictions
- Automatic Inquiry Tagging
- Beautifully Integrated Chat
- Call Center Ready
- Call Logs
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Looking to learn more about Live Chat software similar to LiveHelpNow? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits.
Pros
Wow easy to use and great support. Our costumers are very happy about the service.
User friendly and easy learn. Our costumers are very happy about the service.
Cons
There were a few issues at first with setting up alerts for pop ups and having some gone missing as dropped chats but this was at our end.
Sometimes, chats get misrouted, but this is rare and is probably related to a problem with our website.
"It's the equivalent of having someone in the store to greet the customers and assist them browsing."
Overall: It helps in being flexible about working hours and working remotely. The mobility aspect is great. You can respond to queries on the go.
Pros: The ability to text to answer customer queries - the mobility it offers is fantastic for one who's on the go and wants to maximise the opportunities of turning leads into closed deals. Live Help Now organises and stores previous interactions with the customer so at any time you can pull out the big picture. You can customise the chat window or embed it if you don't want a popup window. Integration with social media is neat.
Cons: Considering the range of tools you get for the money, it's a rather great tool when on a budget. There were a few issues at first with setting up alerts for pop ups and having some gone missing as dropped chats but this was at our end. And should you get dropped chats, it's easy to locate them and email them back. This being said, the learning curve is rather easy.
"I have been using LiveHelpNow for approx 5 years - all the features we need, great support."
Pros: The Alerter app is very helpful, as well as canned responses and links. I like being able to see and chat privately with other chat operators as well as transfer chats.
Cons: Sometimes, chats get misrouted, but this is rare and is probably related to a problem with our website.