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LiveHelpNow

Pricing for LiveHelpNow

4.6 (73)
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LiveHelpNow has 1 pricing plan

  • Yes, has free trial
  • No free version
Credit Card Required: Not provided by vendor
Discount: By Plan Frequency

Basic

$21
Pricing Model: Per User
Payment Frequency: Per Month
Basic plan includes:
  • Agent Permissions and Restrictions
  • Automatic Inquiry Tagging
  • Beautifully Integrated Chat
  • Call Center Ready
  • Call Logs

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What do others say about LiveHelpNow pricing?

Pricing Rating
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Value For Money
4.7(73)

Pros

  • Wow easy to use and great support. Our costumers are very happy about the service.

  • User friendly and easy learn. Our costumers are very happy about the service.

Cons

  • There were a few issues at first with setting up alerts for pop ups and having some gone missing as dropped chats but this was at our end.

  • Sometimes, chats get misrouted, but this is rare and is probably related to a problem with our website.

Read Full Reviews Below
Edwin S.
Community Engagement Officer
Sporting Goods, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 28, 2018

"It's the equivalent of having someone in the store to greet the customers and assist them browsing."

Overall: It helps in being flexible about working hours and working remotely. The mobility aspect is great. You can respond to queries on the go.

Pros: The ability to text to answer customer queries - the mobility it offers is fantastic for one who's on the go and wants to maximise the opportunities of turning leads into closed deals. Live Help Now organises and stores previous interactions with the customer so at any time you can pull out the big picture. You can customise the chat window or embed it if you don't want a popup window. Integration with social media is neat.

Cons: Considering the range of tools you get for the money, it's a rather great tool when on a budget. There were a few issues at first with setting up alerts for pop ups and having some gone missing as dropped chats but this was at our end. And should you get dropped chats, it's easy to locate them and email them back. This being said, the learning curve is rather easy.

Todd W.
Help Desk Supervisor
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 13, 2018

"I have been using LiveHelpNow for approx 5 years - all the features we need, great support."

Pros: The Alerter app is very helpful, as well as canned responses and links. I like being able to see and chat privately with other chat operators as well as transfer chats.

Cons: Sometimes, chats get misrouted, but this is rare and is probably related to a problem with our website.