# LiveHelpNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveHelpNow the right Live Chat solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99093/LiveHelpNow-Suite/reviews --- LiveHelpNow 4.6 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LiveHelpNow Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Shawnia S CSR Independent Contractor Hospital & Health Care, Self-employedUsed the software for: 6-12 months. “Problems with receiving reply alerts when the Main Operator Panel is on the screen.“ June 7, 2022 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Web Developer Used the software for: 6-12 months ### "LiveHelpNow was very easy to integrate into our website as a live chat feature." June 14, 2018 4.0 The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand. Pros It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast. There are a lot of options that make this product work for small to large businesses. The information you can see on the back-end about how a user has interacted with your website is very helpful for the agents. Cons By default the JavasScript you include on your website continuously sends polling requests on a regular basis. This is for the feature where you can reach out to people on your website. I had the development team disable this for out account as it was a feature we didn't want to use and they did so quickly. Review Source MW Mark W. IT Used the software for: 2+ years ### "Best economical chat app in the market" January 31, 2018 5.0 Pros Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google. Cons Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option. Review Source Response from LiveHelpNow February 1, 2018 Hello Mark, Thank you so much for the kind feedback! A few months back we released an embedded chat window, which no longer presents chat as a popup window which your account is currently using but rather as an overlay within your website giving you literally unlimited options in customization. Hope you will check it out in Admin Panel>Chat system->Installation>Embedded Again, thank you for being a loyal client! Much appreciated! LiveHelpNow team VR Verified Reviewer Admissions Manager + Advisor Salesforce Administrator/Developer Used the software for: 2+ years ### "Clunky, but good for the price. " June 13, 2018 3.0 Pros My organization uses the live chat software, it is easy to set up and very user-friendly without requiring you to have an in-depth technical understanding. Cons They should come with Admin licenses so I don't have to pay for 1 license per account I am managing. Review Source aH adrian H. owner Hospitality Used the software for: I used a free trial ### "one of the best customer service i ever experience " March 15, 2022 5.0 it was a little confusing with the triggers but jared brown got it down for me the way it set up and that it give a example of it Pros i like the trigger and the advise to help on it and the customers service they have is on point especially jared brown has one the best customers service and knowledge he shared a lot of it im using the chat feature and im still going to go through it to use what else they do that i need jared brown keep up the customers service Cons nothing really so far im new at this and going to keep on going Review Source JC John C. CTO Consumer Services Used the software for: 2+ years ### "Large call center, life saver" June 15, 2018 5.0 Multi brand support with ease Pros Ability to support customer using any channel (Chat, SMS, Phone, Email, Facebook, Twitter, etc) is absolutely indispensable. All records are stored and easily pulled up during the conversation. For example SMS chat started by a customer with LHN showing all previous conversations by the same customer which were done in the past by email, chat, phone, facebook, etc giving us full picture and enabling us to provide the best customer service we can. Just awesome Cons Would love to see themes added to the operator console. Not sure what else I can point out here, the software is simply done by someone who knows call center business. Review Source BD Bac D. Technical Manager Consumer Goods Used the software for: 2+ years ### "Great resource for online chatting with customers!" June 14, 2018 5.0 Quick, simple, easy way for our customers to get in contact with our Technical Support if calling is not an option or if it's just a simple question. Decreases amount of unnecessary calls into our call center, freeing up our agents for other troubleshooting calls. Pros It was very easy to set up. Integrated easily with our website. Customers really like using the LiveHelpNow option to get answers to quick questions. Save them a phone call. Cons We have had only minor issues where our agents get locked out of the LiveHelpNow application. We aren't informed of these issues and need to contact the company to find out if there's an issue on our end or theirs. Review Source SY Sam Y. IT Support Used the software for: 1-2 years ### "My experience over the past 2-ish years has been a positive one. " June 15, 2018 4.0 Pros It works well, for the most part. Sometimes things glitch out but restarting the client usually solves the issue. It's definitely very easy to use as well. The UI is simple. The customer service is great, prompt, helpful. I absolutely LOVE the translate feature. Makes speaking with international customers very good. For us and for them. Overall, good product to use. Cons The UI could use an update. It is simple but kind of ugly, though that doesn't affect the performance of the product or anything. Sometimes I'll show as online but people may not be able to start a chat via our website. It's a pretty simple bit of software, so there's not much I can say I dislike about it. The UI always seems to bother me though, haha. A bit superficial. Review Source bK bill K. GM Used the software for: 2+ years ### " works effectively few issues, like detail is good for analyzing website performance" June 15, 2018 4.0 Pros like the real time info on website visitors, like richness of data to improve website. analytics provides useful insights Cons Need to be able to down load past data for further analysis. Currently have to down load a day at a time. Would like to be able to download as much historical data I want easily Review Source Response from LiveHelpNow June 18, 2018 Thank you for your review! Analytics should allow exporting data for up to one year. All you need to do is change from and to dates while running a report. The only report that we restrict to one day is "Raw Visitor data" which really does not have any valuable information, just IP addresses and Host Names. Hope this helps, Michael JH Jorge H. IT Admin Automotive Used the software for: 2+ years ### "Excellent on all fronts. Have never had an issue..." June 8, 2018 5.0 24/7 chat support on our site for our customers. There is very little to no down time which has been great for us and our customers... Pros Ease of use and the customer service. It is very easy to use and when there have been changes and/or updates to the software they are easy to identify and adapt. Customer service always answers the phone and is eager to assist... Cons I have no negative points that I can think of at the moment. Every aspect about this software works and is very user friendly. I have used other chat software and they all fall short of this... Review Source VR Verified Reviewer Inside Sales Wholesale Used the software for: 2+ years ### "Livehelp has only boosted our ability to communicate with our customers. Great addition for us." June 14, 2018 5.0 Pros I have to say the Translate option is very valuable for our group as a good part of the customers chatting are international. It helps us to communicate more efficiently. I also appreciate Canned Responses for a quick way to respond. Cons Can't think of anything really. If I have to choose, I'm not really fond of the "whisper" response. Review Source EL Elizabeth L. Operations support manager Used the software for: 2+ years ### "Love live help! The functions available are amazing and the support is perfection every time!!" June 18, 2018 5.0 Pros The analytics, the integrations with your email and rep!!! He is the best! I highly recommend for anyone with customers. Cons I have nothing I can say in this area. Truly the best! LiveHelp really goes above and beyond our expectations and anything we ever need, they help us with even if its new for them. Review Source AF Ashley F. Director, Prospect Communications & Engagement Used the software for: 2+ years ### "Easy to setup, use, and assess efforts via analytics." June 8, 2018 5.0 Pros The analytics are great! I love that it serves as a comparison/confirmation tool for Google Analytics as well. Cons I wish it integrated with Technoloutions' Slate CRM. At this time, after a chat we have to manually add our LiveChat interaction to a prospect's record. Review Source TR Timmi R. CEO Used the software for: 2+ years ### "Live Help Now allows our customer service department to work with customers to solve their problems" June 14, 2018 5.0 Pros I like the analytics it provides. They help us to know from where our interested viewers are coming. I also like the chat system itself. Cons It is complicated to set up initially. There are many articles but they are time consuming to read. Review Source FR Faizan R. Software Developer Printing Used the software for: 1-2 years ### "Thrilled by best customer support" June 13, 2018 4.0 Pros It's best bang for the buck! It has all the features that you may need for small or medium size business and in addition their customer support is awesome! These folks are always there to help you out with the information you need. Cons It's limited in all expects, you can't replace this with something like Sales Force's Live Agent. But in this price point its best. Review Source CD Chad D. Director of Sales Used the software for: 6-12 months ### "We like LiveHelpNow a lot and it is one of the CORES of our business." June 8, 2018 4.0 Pros It's simple and works well. We like that we can add and take away quickly as business changes. We want to add more features but are a little hesitant because of price. We Have gotten great reviews on the system we use. Cons My only con is I wish there were packages and not a la cart for everything. As we get bigger I can see using chat but at the cost (per user) it may become to pricey. Also on a mobile phone I cannot view the comments. This is a big problem for us. Review Source EH E H. Group Controller Telecommunications Used the software for: 2+ years ### "Inquiry of Billing and Service Status" September 16, 2016 5.0 Chatted to inquire on the status of our account. Representative was cordial and response and my question was answered. Pros Works well Review Source FB Frank B. Manager Used the software for: Less than 6 months ### "Canceled service" June 11, 2018 4.0 Pros Robust software offerings. An advanced system and can report a lot of data. Good product suite if you have an on site web development department with full time staff. Cons System proved to be challenging for us to set up. Got inconsistent answers from tech support. No real hands on support. Options can overwhelm small or part time IT department. Review Source Response from LiveHelpNow June 12, 2018 Hello Frank, Thank you for taking the time to submit the review! Not sure why you weren't offered hands on support, we have a full department for that. Please reach out directly for customize at livehelpnow.com if you need any customization done. It is absolutely free and is done within 24 hours. Very sorry. LiveHelpNow crew VL Vanessa L. UX Designer Hospital & Health Care Used the software for: 6-12 months ### "Fast, reliable customer support for a reliable and lightweight tool" June 14, 2018 5.0 The ability to track chats and timing of initiated chats through the analytics and reporting that's easy to use. Pros The team's quality of customer support, speed, and care. How reliable the development team is with checking and helping with scripts. How easy it is to test and assign agents to different departments. Cons There is not much to dislike about this platform; they are fairly priced and move fast-paced to continue making improvements to their Admin view. They take customer feedback seriously and are a very friendly team Review Source JC Jevon C. Partner Used the software for: ### "Right in the mix with the top Chat companies" July 20, 2015 5.0 We've used a few different chat software companies over the last few years but LiveHelpNow has fit in the best. They have all the integrations we need and their pricing doesn't break our bank. Additionally, they have a new offering that we are going to start using in the next few weeks. We are super busy and end up missing our chats sometimes. The new feature should eliminate that and I'm excited to get going. I can redirect some of my staff away from chats and into other areas because we will have a dedicated support team managing our chats for us. The new offering is called HelpSquad. I'll review again in a few weeks. Review Source PF Perla F. Strategy & Biz Development Manager Used the software for: Less than 6 months ### "Excellent support and dedication from Christina" September 14, 2016 5.0 Pros the features, very good, the agent was very helpful I would like the survey to be shorter keep up the good work Cons we need an IN-APP AND IN-WEBSITE white label chat feature, that I understand is still in beta. Review Source RD Rick D. Used the software for: ### "Looking to support offline chat " October 11, 2016 5.0 Great service quick turn around time with support with using add on. We have been using Live Chat for over 8 month, this has help determine our business needs and locations of our customers Review Source Response from LiveHelpNow November 21, 2017 Thank you Rick for your kind feedback! CC Casey C. Used the software for: ### "Great Customer Service & Really User Friendly!" October 11, 2016 5.0 I had the pleasure of speaking with Bianca and she was most helpful in providing me clear direction to the items I was looking for. It was greatly appreciated! Review Source KR Kiruthika R. Used the software for: ### "Easy, professional and fast!" October 13, 2016 5.0 Jamie was very fast to respond to my questions and had sound knowledge of the service. She was professional, polite and to the point. Thank you Review Source VR Verified Reviewer Digital Marketing Coordinator Information Technology and Services Used the software for: 1-2 years ### "Basic chat client, affordable price, but a lot to be desired " May 3, 2019 2.0 Pros Very affordable solution if you are just looking for the basics in a chat client. Cons Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce. Admin Panel/UI is clunky, out-of-date and not intuitive. Review Source Response from LiveHelpNow May 6, 2019 Very sorry to hear such a low opinion on the LiveHelpNow suite. Not sure if you tested the platform fully. We would be happy to schedule a full private demo. We do have a very sophisticate Chat Bot: https://www.livehelpnow.net/live-help-bot We also offer state-of-the-art integration with SalesForce and tens of other CRM systems. LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology. Here are just some of the features that differentiate LiveHelpNow from other help desk platforms: Accept chat over SMS (customers can text for support!) Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email! Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)! Chat Bot, Instant Language translation,Auto tagging, and more. Is it possible you missed those? Shawnia S. CSR Independent Contractor Hospital & Health Care Used the software for: 6-12 months ### "Enhanced Customer Connection" June 7, 2022 5.0 Overall you have been a great experience being able connect with the customers more efficiently and in a timely fashion. And also having the customers being able to connect with ease Pros User Friendly and easy to install. Comes with a ton a of great features and tools that helps guide you to provide the best customer service experience possible. Being able to connect with customers on the go is golden. And its all back up with excellent customer support Cons Would like to have seen more chat window layouts, graphics and emojis. Problems with receiving reply alerts when the Main Operator Panel is on the screen. 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