# Page 2 | LiveHelpNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LiveHelpNow the right Live Chat solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99093/LiveHelpNow-Suite/reviews --- LiveHelpNow 4.6 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of LiveHelpNow ## Showing most helpful reviews Showing 26-50 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use david H. Small Business Owner Used the software for: 2+ years ### "It has been good, but i have recently noticed less down time with the program than before. " June 18, 2018 5.0 Use it to communicate to my customer via chat, help them with their orders, or questions. Pros How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use Cons Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS Review Source Response from LiveHelpNow April 9, 2019 Hello David, Thank you for your review! Just a quick note that our newest app is available in the Mac App Store: https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12 Thank you, LiveHelpNow crew VR Verified Reviewer Sales & Customer Experience Manager Apparel & Fashion Used the software for: 1-2 years ### "Easy to customize to suit your needs!" September 24, 2018 5.0 More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude. Pros We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent. Cons We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex. Review Source VR Verified Reviewer Full Time Customer Service Sales Agent. Live Chat and Phone Used the software for: 2+ years ### "User friendly and a good quality software" June 14, 2018 5.0 Well it makes my job easier especially the option to chat in different languages. Pros It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it. Cons The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software. Review Source VR Verified Reviewer E-Commerce Manager Used the software for: 2+ years ### "LiveHelpNow works great, always getting better" June 14, 2018 4.0 High ROI, helps us assist online visitors in complicated online purchases and send them down the conversion funnel. Pros We've been using it for seven or eight years and we've noticed a marked improvement on the UI of the live chat over the last year or so. Cons Not well oriented for mobile support. For a long time it was the dated look and feel, I think they've overcome those issues but could do Review Source VR Verified Reviewer Business Development Manager Used the software for: 1-2 years ### "It is good experience " June 18, 2018 3.0 I communicate with my clients I keep records .I have db with all the issues and I use them in order to provide quick answers Pros I using live help for more than one year. I m satisfied . I communicate with my clients I open and close tickets I keep records and all team members can be updated about the issues that rising daily. Is not complicated to learn how to use it Cons It is little bit difficult to apply roles to each agent. The canned answers could be setup easier it will hep a lot. Review Source VR Verified Reviewer Director of Operations Used the software for: 1-2 years ### "Great stand-alone Chat platform" June 12, 2018 5.0 A customer-pleasing modality to reach our Customer Service Dept. Pros I like that LHN is easy to get started, set-up, customize to my multiple brands, allows one agent to service multiple web-sites AND does SMS chat. Plus, their support is really responsive... Cons The menus are a little difficult to navigate and find things, it should be a little more intuitive. I typically go through everything until I find the options I need to adjust. Review Source VR Verified Reviewer Assistant Vice President Hospital & Health Care Used the software for: 2+ years ### "Great integration" December 12, 2019 5.0 Livehelpnow is a very good easy to implement web based tool. Pros Integrates well with code on your web pages. Simple to implement and set up workflow. Interface is easy. Cons Mobile response to a customer inquiry was a little quirky. Was hard to navigate and respond to requests. Review Source Steven D. Sales Manager Publishing Used the software for: 2+ years ### "Great Product! " June 11, 2018 5.0 Pros Ease of use and adaptability with our CRM. It gives customers an easy way to communicate with us how they want to. Cons The mobile application needs some upgrades. It can be very lacking with capabilities. It's very basic. Review Source JG Joni G. Service Desk Technician Education Management Used the software for: 2+ years ### "My experience with LiveHelpNow has been great from day one using the product for Chat." June 11, 2018 5.0 We are able to help more customers in a more efficient manner and more timely. Pros I like that you can use canned responses and that you can see the user's name right away and also that you can easily see which other operators are logged in. I also like the analytics. Cons The thing I like lease about the software is the refresh rate. It would be nice if the window would refresh quicker. Sometimes I see a chat come in but before my screen refreshes, another operator has taken the chat. Review Source AH April H. Director of Business and IT Used the software for: 2+ years ### "We use LiveHelpNow to allow our clients to chat with us from our website. It works very well." June 14, 2018 4.0 Pros I like that I can customize it to blend well with our website. I can easily see if we have guests viewing our website. Cons Sometimes the alert notification does not work properly. I would like the ability to have both a visual and a sound, not just one or the other. Review Source KA Ken A. Products Helpdesk Representative Staffing and Recruiting Used the software for: 2+ years ### "Great product, excellent customer service." June 14, 2018 4.0 Ability to multi-task while helping clients, metrics on client trends, a great way to share information and files without providing personal contact information. Pros Ease of use, notifications (visual and sound), browser based functionality, after hours ticket functionality, visitor history. Cons The admin side, specifically analytics, can be a bit non-intuitive. Also when using the browser based version you need two sessions open if you're working on tickets to see notifications. Review Source CM Cody M. Real Time Analyst Consumer Services Used the software for: 1-2 years ### "LHN is a great tool to use to allow us as a company to manage request in an organized manner." June 14, 2018 5.0 All in all I love using LHN on a daily bases. It allows my team and I the opportunity to split tasks amongst the 5 of us. Giving us the exact data of who is working what tickets as well as providing us with the creation date in order to make sure we are handling requests in real time. Pros Easy to use, filter, add and subtract users without any issues, the security of an admin. Notification sounds are helpful when busy with other tasks. Cons Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions. Maybe add some color to their chat rooms. Review Source LB Linda B. Telecom Administrator Used the software for: 2+ years ### "Software is easy to learn" June 11, 2018 5.0 Pros Software is easy to use. The customer support live chat from Live Help is awesome. Quick response to your questions. Easy for Administrators add operators and licenses. Haven't had any issues from setting up the features. Cons Would be nice to have more analytics. Also, would be nice to customize the screens to what you would like to see in the chat panel. Review Source KK Kelly K. Admin Asst of Finance Used the software for: 1-2 years ### "We use LiveHelp Now daily to assist our customers." November 14, 2017 5.0 Pros LiveHelp Now is an excellent way for our customers to reach us quickly and have their questions answered without having to pick up a phone and call our office. Cons LiveHelp Now doesn't always queue incoming chats in an effective manor. It will sometimes bounce one chat back and forth between two operators that aren't answering instead of looping in another operator. Review Source Response from LiveHelpNow November 15, 2017 Thank you Kelly for your kind feedback! We will surely look into the queuing issue for your account today! Please reach out anytime via chat or call us at 877-548-3001 Thanks again! JA Joe A. Manager - Customer Experience Oil & Energy Used the software for: 2+ years ### "Customer service is outstanding. Any time I have needed their assistance, they have been great. " June 12, 2018 4.0 Ability to chat with customers who prefer to chat vs. email or call. And, it has the ability to send offline and after hours messages. Pros Relatively easy to use. They offer a lot of customization options. The company is great to work with. Cost is competitive. Cons Configuration and set up can be a little tricky, but it's not too bad once you start to play around with it. Review Source TB TAMMY B. CHAT SUPERVISOR Consumer Electronics Used the software for: 2+ years ### "EASY TO USE" June 12, 2018 5.0 EASE OF USE Pros THAT IT CAN BE USED ONLINE AS WELL AS DOWNLOADING, AGENTS SOMETIMES WORK FROM HOME AND CAN ACCESS IT THROUGH THE WEBPAGE RATHER THAN DOWNLOADING IT TO THEIR COMPUTER. Cons IT DOESNT PLACE CUSTOMERS IN A QUEUE TO WAIT FOR AN AVAILABLE AGENT, WE SOMETIMES HAVE 8 CUSTOMERS AT ONCE AND IT DOESN'T ALLOW US TO PLACE THEM ON HOLD Review Source JJ Jordan J. Sales Manager Used the software for: 2+ years ### "Overall, this product is easy to use and effective." June 11, 2018 4.0 Pros The translation software appears to function very well - I've used it to translate to German, Polish, French and Italian and have been able to communicate effectively. Cons Some of the reports and tools are difficult to find in the administrator screen, but once you get used to it then it's not an issue. Review Source NA Nuno A. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "The support staff has always been very helpful with any questions i have. " June 15, 2018 4.0 increased customer service support and sales Pros great reporting for daily use, traffic to site, dropped chats, etc great support with any questions or concerns. Cons would prefer the embedded chat window which may already be in use. Are you able to jump on our flightcentre.ca site and let me know? Review Source TW Todd W. Help Desk Supervisor Used the software for: 2+ years ### "I have been using LiveHelpNow for approx 5 years - all the features we need, great support." June 13, 2018 5.0 Pros The Alerter app is very helpful, as well as canned responses and links. I like being able to see and chat privately with other chat operators as well as transfer chats. Cons Sometimes, chats get misrouted, but this is rare and is probably related to a problem with our website. Review Source JM James M. Owner Construction Used the software for: 2+ years ### "I have used Livehelp now for years and love it!" June 19, 2018 5.0 I sell a lot of service and replacement using the live chat Pros It is easy to install, chatting is simple whether on laptop of phone. I am very happy with Livehelp now Cons I dont have any cons with the software. I am happy with them and have used it for years for my HVAC company, Review Source RB Robin B. Admin Assistant - Finance Used the software for: 1-2 years ### "Decent Online Chat Software" June 11, 2018 4.0 Pros Easy to see all chats going on, able to train by watching others replies to questions. Easy to log off other agents who forgot to log off. Easy to create canned responses for common questions Cons Unable to save history to find common questions over time. The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents. Review Source KT Kartikeya T. Director Hospitality Used the software for: 2+ years ### "Great Livehelp support : Bianca" October 6, 2016 4.0 Just read the transcript, she was very helpful, all my queries were answered in easy manner. Great temperament. good product should be backed by good team as well, and this is that good team. Thanks Bianca. Pros easyness Cons it can have many more features. Like call extentions and so on. Review Source NB Nicole B. BDC Manager Used the software for: 2+ years ### "We have had no issues been with you for 7 or more years" June 11, 2018 5.0 Pros The ease of use, very easy to navigate with.. Love how we can add candid response helps with quicker chats Cons The look of the chat need an update, it hasnt changed since we first started using it. Needs a new makeover. Review Source VR Verified Reviewer Project Systems Trainer- Jive Communications Computer Software Used the software for: 6-12 months ### "Review of LiveHelpNow Suite" April 8, 2019 4.0 Pros It's SO easy to use. Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Cons Sometimes a good old fashioned phone call is quicker, but if that's all I am complaining about means it's a good product. Review Source ES Edwin S. Community Engagement Officer Sports Used the software for: 6-12 months ### "It's the equivalent of having someone in the store to greet the customers and assist them browsing." July 28, 2018 4.0 It helps in being flexible about working hours and working remotely. The mobility aspect is great. You can respond to queries on the go. Pros The ability to text to answer customer queries - the mobility it offers is fantastic for one who's on the go and wants to maximise the opportunities of turning leads into closed deals. Live Help Now organises and stores previous interactions with the customer so at any time you can pull out the big picture. You can customise the chat window or embed it if you don't want a popup window. Integration with social media is neat. Cons Considering the range of tools you get for the money, it's a rather great tool when on a budget. There were a few issues at first with setting up alerts for pop ups and having some gone missing as dropped chats but this was at our end. And should you get dropped chats, it's easy to locate them and email them back. This being said, the learning curve is rather easy. Review Source Similar Products Featured