# Page 3 | LiveHelpNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is LiveHelpNow the right Live Chat solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99093/LiveHelpNow-Suite/reviews --- LiveHelpNow 4.6 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of LiveHelpNow ## Showing most helpful reviews Showing 51-72 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT JASON T. Sales Manager Automotive Used the software for: 1-2 years ### "The best chat assistance program we've used so far" January 8, 2019 5.0 Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price Pros We were previously using a different chat program that was a lot more expensive with much less features. After we switched to LiveHelpNow we saved a lot more money, and gained much more functionality. Very happy with this program Cons I have no complaints at this time, it hits everything we need at the price point we need. Review Source TD Teresa D. Website Coordinator Higher Education Used the software for: 1-2 years ### "Easy Way to Connect to Prospective Students" January 20, 2022 4.0 Pros LiveHelpNow makes it easy to answer common questions prospective students may have with the auto response feature. Customer service is always very helpful. Cons There is nothing I do not like about this product. Review Source RP Roger P. HelpDesk Manager Real Estate Used the software for: 1-2 years ### "Wow easy to use and great support. Our costumers are very happy about the service." June 12, 2018 5.0 We added another service to our clients at the HelpDesk. Pros Everything about the software is good. User friendly and easy learn. Our costumers are very happy about the service. Cons Nothing, we have been using the software since a year now and it's never down and we found a bug with the software and they fixed it in 24hrs WOW. Review Source RB Raymond B. CEO Information Technology and Services Used the software for: 2+ years ### "Always there to help - and going beyond support" August 31, 2016 5.0 A LiveHelpNow script had been changed which broke our use of it. Jamie spoke with her developers as we were chatting and had them correct it and re-release it. All while in the chat. Review Source TC Travis C. Computer and Software Specialist II Used the software for: 2+ years ### "LiveHelpNow is a valuable tool that we incorporate into our daily support model." June 18, 2018 5.0 Pros The ability for the software to take off-line messages when we are away or during off hours. We are able to select the type of information we want from users and have their responses emailed to us. Cons There are very few things that we could complain about with the software. We are still working to use it more often, so I will give feedback if we find things that could be improved. Review Source CS Caitlin S. Sales Receptionist Used the software for: 6-12 months ### "Absolutely Amazing." June 12, 2018 5.0 Pros That it is very user friendly, easy to chat with customers who have questions. I like that a notification pops when a visitor comes. Defiantly would recommend. Cons The door bell noise is loud, and it dings randomly so it can some times be hard to hear while on the phone and a visitor has came. Review Source RP Rich P. Owner Used the software for: 2+ years ### "good software does what you want it to." June 21, 2018 5.0 Pros Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy. Cons customising the look and feel of the chat window could be easier, esp when running more than one website Review Source JP Jesse P. Director of Sales Computer Software Used the software for: 1-2 years ### "A great way to get real time data as prospects are reviewing your site" November 20, 2015 5.0 Pros They are always adding valuable features to the offering. It's consistent and steady. I cannot remember anytime where we were offline. Cons Everything is pretty nice and functional. I guess if I had to pick one thing it would be the layout of the Admin Panel. Navigation the menus could be easier. Again this is an area of the application I almost never have to go in so I can see why layout has not been a priority. Review Source aC ayush C. Student Used the software for: 6-12 months ### "Amazing Product For LiveHelp. Must use for Small and Big Enterprise. Recommended" March 13, 2018 5.0 Pros 1\. Ease and Simplicity is just way too good. 2. Very Good Support. 3. UX is Nice. Very good for first time people . Cons 1\. Adding more channel for support would be a good idea. 2. More graphic and emoji will be definitely a good idea Review Source SH Samuel H. service coordinator Information Technology and Services Used the software for: Less than 6 months ### "LiveHelpNow - new user" September 24, 2019 4.0 It's been super easy to set up and get running. I was helping customers within an hour. I know that t can tie into Google Analytics which will be very interesting. I do look forward to exploring that. Pros I just started using this software and so far I like. It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them. Cons I'm still getting used to all the features, there's prob some things that we won't end up using as we were looking mainly for a chat solution. Review Source CW C'aira W. eServices Specialist Banking Used the software for: Less than 6 months ### "Great Service!" September 21, 2016 5.0 Jaime was a great, knowledgeable and helpful! I had a question about the alerter software and the color key for chats. Cons When the Main Operator Panel is on the screen, you do not receive a reply alert.. The personal image on the individual chats, it would be nice to choose from different chat window layouts. Review Source LA Laurens A. Proprieter Used the software for: ### "Amazing software, incredible support. Wish I could add more stars!" January 22, 2015 5.0 I'm on day one of the trial and approached this with some in trepidation. I've tested 5 other live chat systems for our website and frankly, they all sucked. In spite of 29 days of free use still ahead of me, I'm subscribing and paying now. I know I've found exactly what we need to engage our customers' needs. Setup is a breeze - I didn't read a thing, but I did aggressively use the chat feature with LiveHelpNow agents. The support is not only terrific, but I have not once had to wait even 30 seconds for an agent. So here's a shout out for Michael, Ben, Bianca and Brian. Thanks for making my day! Review Source AG Ashley G. Used the software for: ### "Great way to get all your questions answered." September 8, 2016 5.0 I am trying to see what chat program will fit all of our service needs and I have lots of questions. when I clicked "Chat" I got a free preview of just what I would be offering my customers on my site and a very knowledgeable support person. I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions. Review Source RO Ronald O. Attorney at Law Used the software for: ### "Excellent Support" February 21, 2015 5.0 I've been using LiveHelpNow's live chat feature for more than a year. And I've found that it works very, very well. Their support techs are extraordinarily helpful if any issues do arise. I did a lot of research into competing products before signing on with LiveHelpNow. And I have zero regrets. It is an excellent product at a very reasonable price. Review Source RB Raj B. Used the software for: ### "null" March 19, 2018 4.0 Review Source DZ Denise Z. CFO Information Technology and Services Used the software for: Less than 6 months ### "We use this for support on our website" June 12, 2018 3.0 We can answer questions from visitors to our website and not miss the opportunity to provide support. Pros It is really easy to use. Visitors to our website can reach out to our support team and get a quick response to their questions. Cons Software is great, we need to do some fine tuning on our end to make sure that we are using the product most effectively. Review Source DR Dawn R. Used the software for: ### "Excellent Customer Service" September 29, 2016 5.0 Bianca was able to point me in the right direction to correct a typing error in our email response when requesting a copy of the transcript. Excellent customer service and able to help right away. Review Source DT Devan T. Used the software for: ### "Great company!" October 14, 2016 5.0 customer service agent is great. Always helps me a ton. I appreciate your software a ton! You are inoperative and this is the 2nd time I have used your software and I love it! Review Source HH H H. Used the software for: ### "Outstanding" October 12, 2016 5.0 We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner. Review Source HR Hannah R. Used the software for: ### "Live chat problem" September 22, 2016 5.0 Helpful and quick responses. One of the customer representative helped me straight away without me have to re-explain myself from a previous live chat. Review Source CC Cesar C. Used the software for: ### "Great support from Bianca" October 7, 2016 4.0 Bianca was helpful with my inquiries, great agent.! Please keep that support. @@@@@@@@@@@@@@@@@@@@@@@@@@@@ Review Source ES Erik S. Used the software for: ### "christina is great" September 22, 2016 5.0 whenever I chat with christina she always answers my questions quickly and she really knows her stuff. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.