EFI

EFI Pace

2.5 / 5 3 reviews


Average Ratings

3 Reviews
  • 2.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

Vendor has not completed this information.


About EFI Pace

Employs artificial intelligence to prepare cost estimates, usually in 60 seconds or less.


Spotlight_media_placeholder

EFI Pace Features


EFI Pace Reviews Recently Reviewed!

Pace is really great software. Easy to install and use. Very intuitive.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All the data is normalized. Access times are super quick. Screen changes are near instantaneous. It's super easy to find fields in the database and write reports for data mining. Support is great. Everything is customizable. You can build your own queries and modify data in query lists that you build. All the data rules apply to your queries just like they do in all of Pace. You can push reports based on events or times. Integrations are comprehensive.

Cons: The rare bugs found get fixed too slowly. The user's group meeting is in January which makes it hard for those in accounting to attend.

Current user, user for over 5 years.

Mar 04, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It keeps great records. It's easy to pull up old jobs and basic lists

Cons: Slow and cumbersome. Not very customizable. Boxy. EFI is not fun to deal with. System just isn't smart and it costs way too much

Overall: We were an early adopter of this system. It was so cumbersome to develop, we didn't end up fully developing it until 2011, and we've been live on the system since 2011 to present. It's better than having no system, that's the best thing I can say about it... it's the bare minimum they expected it to be with way more perennial issues that aren't fixed.

EFI is hard to deal with at times. They care about charging you as much as possible. There is no passion for the product, and very very few people at epace who I've met actually have any real knowledge of print. My worst experience with EFI was after a dispute they disabled our system temporarily, which brought us to our knees... completely unfair.

The worst part about the system is the estimating module, which is essentially the core module. Plain and simple it's overrated. It takes much longer to do quotes

The second thing that stinks is that the system gets very bogged down easily. The servers they give you are slow and can't handle more than a handfull of users. Hitting the refresh or recalculate button can take up to 15 seconds of lag time! You have to hit that several times per quote... it's terrible.

The third thing I dislike is that EFI seemingly keeps bugs in their system and inefficiencies that are very easy to fix to either get you to customize the system or to have to keep paying for upgrades, keeping you hoping that they'll fix the bugs that keep screwing up your job tickets and estimates.

Fourth, if you buy a module, there is a great chance they'll give up on it. I bought the CRM module, based on their demo, and it was so awful it wasn't even usable. They abandoned the module months later and I had to fight for a year to get a credit for a different module from them... can you believe that!? Then I switched to a different terrible module and they started developing the crm module again.

I was also wowed by a fancy demo and a fast talking sales guy. Beware, the modules are very expensive and so are the monthly fees for support. Shortly after we bought the system, they raised all their module prices by about 20%.

Overall this system falls so short of where it could be. The only reason they exist is because they've bought the competition... this is it. There is nothing EFI offers beyond a fancy demo. Estimates are very slow. The system is not smart and you'll find yourself over riding it often.. unless you pay big big bucks for customization.

Recommendations to other buyers: Epace is run by corporate folks. It is clearly designed to wow up front to get you to buy in... only to sink it's claws into you and make it virtually impossible for you to leave no matter how angry and defeated the system makes you feel. There are SO many features this system could offer but just doesn't even come close. Instead of focusing on developing a great estimating software that is so fast and user friendly a sales person could use it, they have spread themselves thin focusing on shiny new features that totally stink. They really should have focused more on partnering with great software companies who provide accounting solutions or crm solutions. Instead you have this system that tries to circumnavigate the entire business process from start to finish in a total half hearted way. Connect in Las Vegas is not worth attending. It's a crap shoot, where everyone complains about what they want changed ... And everyone complains about the same things every year.

Run away

Feb 12, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: We have had this system live for over 5 months and it is the most difficult, user unfriendly piece of garbage our there. The demo they show you is all shiny and nice, but once you get into it, it is really a piece of crap. The reports come out as un-editable PDF's (instead of word or open office so you could edit them). If you need anything customized that's more $$$. They will nickel and dime you to death. If you like to figure things out on cocktail napkins and spread sheets and then override the prices that this trash gives you, than this is your program. Too bad we can't give minus stars.