Print MIS

E Pro

3 / 5 4 reviews

Who Uses This Software?

Commercial printers and print management companies.


Average Ratings

4 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Print MIS
  • www.printmis.com/
  • Founded 2005

About E Pro

Print Management Information Software to streamline operations within your printing company.


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E Pro Features

  • "Best Price" Estimating
  • Best Fit Imposition
  • Bindery Estimating
  • Discounts Management
  • Multiple Version Calculations
  • Pre / Post Service Calculations
  • Pre-Press Estimating
  • Press & Run Style Analysis
  • Process Ink Calculation
  • Production Options Evaluation

E Pro Reviews Recently Reviewed!

My Second Review

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: In my previous review I was disappointed on several functionality issues as well as the customer service. Since that review, I have been working with the representatives and they have done an incredible job in resolving the issues I had. We now have our first Client Portal up and running and our customer is thrilled.

They are also launching the new MIS software that runs without Silverlight and that is a big improvement. I do feel that the team is working very hard to make our experience a better one. I will be sticking with them because of their strong efforts in improving my experience and making it easier for us to set up client portals.

I thank the team for their efforts and would recommend this product.

In my opinion your system is good only for companies from 1 to 5 employees

Oct 18, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: In my opinion your system is good only for companies from 1 to 10 employees. That¿s a good feed for the money. If you try to sell it to companies bigger I think it won¿t work. This kind of setbacks are No good for PrintMIS reputation.

1) All the requested changes from day 1 I said 90% of them have not been done.
2) The sale rep once said that the security improvements were in progress. You have some but very limited if any employee need access to one the administrator areas he has to become an administrator. That is not good for bigger organization. Need more granulation on the security with the GUI that we can change. I was recommended security buy groups.
3) I thought we were a challenge for you guys and you were up for that, I has willing to cooperate on the changes to make your system stronger. But I just found negative and no cooperation you just want us to adjust to a limited software after sealing it as superior application.
4) The set up for machines and pricing is really no user friendly no GUI at all. It is something that really hit me. You have to enter the price as a part of the formula. So when you have to change the cost or prices you have to change all the formulas. Too many variables that can affect negatively the results, every time you want to update price. PSI has a full page of how to update by % buy cost centers total company etc.
5) In my opinion the software is designed by a programmer and other technical people with not expertise in printing. You can tell the way is design the height of papers and the calculations with cutters and waste.
6) One thing that your sales offer to us was the reporting. You offer total flexibility and easy to make reports not really I try to find reports for my accounts or cost centers or customer in some detailed is not available or in-existen. Everything has to be built by a technician. I assume the reports are available but no for us. They should be part of the system full reporting for every window you offer.
7) You said that your system is functioning internationally and many of this are successfully running. But in 8 months of working with you guys I haven¿t see in improvement on the system that other printer posted or upgrades to the application.
8) etc...

Decent Product, Awful Training and Customer Service

Mar 28, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: I have had this system since July of 2015 and it is still not up and running to my standards. The product is priced well and it has decent features but training has been a nightmare. There is NO video or printed training materials so you are left basically with phone training from the UK which creates a major problem for US based customers due to the 5 hour time zone difference. It often takes days to get a response when you really need one. I am writing this review today because it has been 5 days since my last urgent email request and I am still waiting. Calling is not possible either because the Connecticut telephone seems to be out of order at this time. FRUSTRATING

MIS Kicks

Feb 15, 2010
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: 1. Great value for money
2. Extensive range of features for each department
3. Web interface for access anywhere
3. Highly intelligent production system

Cons: 1. Implementation time reached 2.5 months but maybe due to the size of our company and customization we requested.

Overall: Been through 3 management systems since early 2001. Print MIS's E Pro system is a genuine master piece.