Who Uses This Software?

Checkfront is built for Tour & Activity Operators, Rental companies and Accommodation providers.


Average Ratings

123 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Checkfront
  • www.checkfront.com
  • Founded 2008
  • Canada

About Checkfront

Checkfront is a booking management platform trusted by thousands of tour operators worldwide. Our platform empowers businesses to sell tours and activities on any website by providing live inventory management, dynamic pricing, customer notifications, and channel distribution. Checkfront makes it easy to grow your business by automating your administration and housing all your business tools in one place.


Checkfront Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Checkfront Reviews Recently Reviewed!


Checkfront Has Changed The Game

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After operating our business for years without an online, pre-paid bookings system we had no idea of the positive impact Checkfront would have, not just for our business but for our lives. Red Star Music is a recording studio and rehearsal spaces and there was initial concern that introducing this type of system would 'scare away', deter or frustrate existing customer but to our surprise, the feedback has been overwhelmingly positive. It has been a win/win situation for everyone.

Pros for customers:

* No longer have to rely on getting in touch with us to book and check availability.

* No longer have to request invoices.

* Checkfront with the addition of digital access to the spaces means we are able to be open 24hrs a day, 7 days a week.

Pros for us:

* Protection from financial losses due to people not showing up for bookings, cancelling last minute and refusing to pay. With Checkfront's pre-paid system and our compulsory terms of agreement, the responsibility is placed entirely on the customers to organise themselves.

* Protection from human error during the bookings process (on our part).

* We are now open 24hrs/7 days a week and no longer are required to have onsite staff members collecting payment whenever there are bookings.

* We have more time to focus on other aspects of the business and our lives rather than having to be on call around the clock. Our phones are very quiet these days and we have more bookings than ever.

Cons: Understanding that our needs are fairly complicated when it comes to a customised bookings system, there are really only a few very minor things:

It'd be nice to be able to set a rule that a certain time slot booking can only be booked when another before it is in place. For example - we'd like to run a 2hr discount session from 9-11pm as a gap filler on week days but we only want customers to be able to book that session if a 5-9pm session is already booked so that we aren't blocking a potential 4hr 7-11pm, higher value session. Does that make sense? No biggie though!

There are a couple of things with the mobile app however:

1. If I'm away and I want to check tomorrow's bookings on my phone to see whether I need to be there or not, I can open the app and see in the list of customers from earliest to latest (top to bottom), but I have to tap into each individual customer to see what time they are actually booked, making it difficult for me to get and overall visual of how I'm going to organise the day, hire gear etc.

2. I often want to be able to contact customers when I'm away to give them instructions but there doesn't seem to be any way for me to access contact details, phone/email for the bookings in the mobile app. Being able to tap copy their phone numer and send a quick text would make life much easier.

Overall: Overall our experience with Checkfront has been hugely positive. The support provided by the team throughout the customisation process was always fast, easy to understand and tailor made for me.

Versatile, Cost-Effective Platform with Good Customer Support

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Checkfront is very affordable relative to other tour booking platforms (they charge a flat annual fee rather than a percentage of sales - which I believe is the fair way to operate), and it works great for many purposes. There are lots of options for customization, and it is easy to learn how to configure and manage the platform using Checkfront's tutorials and documentation. There are lots of helpful integrations (Stripe, PayPal, Google Analytics, etc.) that are easy to set up. Checkfront support is always very responsive and helpful.

Cons: Checkfront is designed to work across many types of booking environments including hotels, hourly tours, daily tours, weekly tours, etc. Because these types of businesses have different needs, Checkfront balances those but, in my experience, isn't perfect for any one type of business. As a tour operator, sometimes we have needed to come up with workarounds to meet our specific needs or live with certain shortcomings. Checkfront support is always helpful, but if there is a feature that you need, the best you can do is submit a "feature request" and hope that enough other people request the same feature for development.

Overall: Checkfront helped us migrate from a very inefficient reservations system (email and paper) to one that is largely automated and this has vastly improved our customer experience, saved us a lot of staff time, and given us better tools to manage and understand our business. As a small non-profit tour operator with tight margins, we are not only very happy with Checkfront's pricing structure, but also grateful that they offer a non-profit discount. In spite of a few limitations, overall we are very happy with Checkfront and have been using it for 3+ years.

FRUSTRATING !!

Sep 27, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: A relatively simple system to use and easy to navigate. The layout is good on the calendar pager and the reports offer valuable information.

Cons: I find the system very inflexible to my needs, eg. Can not offer Room only and Rooms with breakfast from the same inventory stock.

There are no error messages when you are clearly not setting things up correctly. Eg, Setting up an event, you have to go to the help page all the time to ensure you are doing it right. Pop ups with helpful tips would be better & time saving.

Item Event Rules/rule sets are too complicated and open to user error, the software doesn't make it user friendly, there are too many pages to refer to. The software allows you to enter dates that overlap other events, this should not be allowed, its frustrating when setting up seasonal prices. The system is too time consuming and requires manual input when it should be cross checking dates and pop up an alert if incorrect, quite often the event doesn't work....Frustrating!

Having to import every booking that goes through a channel manager and unlock it first ! Time consuming ! Why doesn't it go into the calendar automatically?

Unable to change the price on the initial page when making a new booking, this has to be amended afterwards.....frustrating that you can not enter it right first time !

Unable to set up more than one policy. This is so inflexible when you are selling services and accommodation which have different policies for bookings.

I have been waiting 6months for you to fix my inventory errors and minimum stay rules.. Poor communication and no urgency whilst I lose money & bookings.

Overall: It was a good system to get me started in my business but it doesn't offer me the flexibility i need.

It was easy to set up.

Easy to navigate.

Easy-to-use booking software made in Canada

Aug 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use for clients and staff alike. As a result, we spend less time answering emails and the phone as people book themselves in. I also love that the company is based in Canada, and that the team is very responsive and the software is constantly developed. There is an affordable option if you just wanted to get started with booking software that does not break the bank.

Cons: A few very specific things would be great to straighten out. For example, we offer 2 different overnight tours - the 2-day Seal Cove Adventure and the 3-day Cape Chignecto Adventure. We cannot run those tours parallel or overlapping - it is either one or the other -, so we set the availability to 0 by hand in the inventory the other tour every time an overnight tour gets booked. This way, however, we also have to block out the day before to ensure no overlapping tour gets booked even though in reality the date is available as the last day of a potential trip that starts earlier. It's not a huge impact, but we might loose a few bookings to this.

Also, we cannot accept single bookings for tours where nobody else is booked on yet as we require a minimum of 2 guests for any tour to run. We have set the booking form (at least for the overnight tours) so that the field 'Adults' is automatically filled with the number 2. We do, however, accept single bookings if other people are booked on already, and we also would accept a pair of Adult/Child as a minimum. I wonder whether there is a way to streamline this.

Complicated systems for Dummies :)

Jul 31, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that this software can accommodate any complicated idea that I want to achieve when it comes to booking my tours.. and also I have just discovered the power of the Partners accounts. It has broadened my idea of how I can sell and increased my success potential. I do not have a lot of experience in this field but the featured of check front has given me a platform of growing my business and gives me a vision of what I can accomplish..

Cons: I haven't really discovered anything so far that I like least because I am in such a learning curve.. I am in the mode of discovering all the new things that I can do so far.. I might have a comment on this in a year or so. Oh yes!! It would be fantastically helpful if Checkfront would send a notification to my cell phone from the app or something that I have got a booking.. I have to log into check front all the time to see if I have a booking..

Overall: I own and operate Stellar Micro Creations, in Rome, Italy. I have absolutely no experience with systems and programming. The check front booking system was incredibly over my head because it was very complicated but in the end it is good that it was so complicated because now I know that it can accommodate every complicated need of booking for my products.. I learn more and more options as I go along. The thing that has made this all possible for me to do is the fantastic support team at Checkfront. Once I got into the groove of communicating with Checkfront I have made hastened the development of my learning curve and am WAY more relaxed and not worried because I know that there is a support team that can help me. Anyway, I have so much more to say. There is also support in the Blogs. I had changed my approach to how I would start my business by reading one of the blog posts about referral business instead of using the costly Adwords which were not really working with my small companies start up budget. I consider the support team and the system as a partner of my business.

Checkfront = Next Level

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Multiple configurations allow us to customize our back and front facing reservation database even though we are not a traditional hotel. Support is usually very detailed and forward thinking. If what we want can't be accomplished, we always get good insight on workarounds and temporary solutions, that sometimes work better than what we had planned. CF constantly works to improve itself. We get monthly updates that bring new funtctions and extension platforms into the mix. It's about 75% of the way to eliminating the rest of our internal support platforms - loyalty rewards, staff scheduling, & customizable customer profiles are the remaining topics we'd like to see incorporated into CF.

Cons: We hold little hope that our feature requests will ever be developed. Configuration on the backend comes with a significant learning curve. One can get lost in the labyrinth of configuration options. I understand it's necessary for all the functionality on the front end but if hotels are configuring this themselves, the labyrinth could be a little less complicated (topics re: parameters, & alias are very confusing).

Overall: Checkfront affords is the ability to automate so much of the reservation process that not only do we have extremely organized and fluid interaction with customer's reservations but we can streamline so many other elements of our system such as housekeeping as well.

Great Features, Design Needs Work

Aug 20, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are A LOT of ways to customize booking forms on check-front. We run a multi-purpose community center, with multiple rooms at different rates. This software is able to handle all of it and is one of the few programs available where I can adjust payments manually.

Customer service is also excellent - I've received so much help from the team online. The customized videos that they have sent to me have been most helpful. All of my queries have been answered within an hour or two of asking.

Cons: - We hire out on space on an hourly basis to limited English speakers. Our customers repeatedly say that the red and green days (for customer online booking calendar) are unclear. It would be great to have a yellow option that shows SOME times are still available during a day if the whole day isn't booked.

- Very difficult to set up from the beginning

- Would like more report functionalities (ie. basic monthly breakdown of who booked how many times, income generated for a particular period, calendar print out of bookings)

- A drag and drop feature for adjusting bookings would be appreciated.

Overall: The software is clearly developed by people who can incorporate a lot of needed functions into one space. The visual design of everything, however needs work - it's clunky and there are too many pages to navigate through when booking. It's not attractive to incorporate the online booking forms into our existing website.

Fantastic customer support, great array of booking features, lots of details can be adjusted once you figure out how to navigate the admin sections.

Perfect for our Family Business

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless integration with our website. Easy to streamline with our credit card processor. Powerful Reports at our fingertips. Customer Service if there is an occasional snafu. Helpful community and tutorial videos when setting up new accounts, items, events, etc.

Cons: This was tough, but of course there is a bit of a learning curve when you are first setting up all the parameters that are right for you business. Plenty of customer service and a large community support to post your questions, or search for an answer because someone has already crossed that bridge successfully. Also loved that once I set up my "Item Event" (think: 3 day minimum stay for Labor Day) then I can easily use a copy button to make each subsequent year's Item Event. So I do not have to recreate the wheel.

Overall: Really, us integrating Checkfront into our website and online booking was a game-changer for our family business. It has literally saved me so much time and sanity on making/changing/cancelling customer reservations, as well as monthly reports for my own records (and comparing year over year data), as well as for Hotel Tax, and easy viewing for scheduling our employees and cleaning. A true game-changer for taking our business to the next level.

I have a very small business. I wanted software to handle online bookings. In no time it was done!

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most thing I like about this software is the support. Even before I became a customer, Checkfront was answering my questions. I didn't know if the software would handle the things the way I wanted. The tutorial got me started and it provide the base for me to ask intelligent questions. Checkfront answers each question quickly and usually gives me 2 to 3 step by step solutions I could use. The software interfaces seamlessly with my website and their E-Commerce handles my selected payment method flawlessly. Because my business is seasonal, I simply select hibernation mode and my monthly charges are ended until next season. I had no idea what a great fit it would be.

Cons: The only 'Con' I have is when I search help I can't think of the right term to define what I'm looking for so, I get frustrated with the search. However, I can easily overcome that by dropping a note to Checkfront support.

Overall: It handles all my bookings. It's like I have someone in an office full time.

Capterra loader

Best and quick to reply!

Aug 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's got it all.. from booking setup to distribution channels.

Cons: Not easy to integrate and display various currencies. Or take payments in different currencies, but hey - they are working on that.

Also not easy to hide certain products from the public and only allow access with an URL for special events or products that may only be viewed by some customers.

Resource management feature is not live yet, but it sounds like this will be a complete game-changer; making it possible to manage all guides, transport, the hiring of equipment and even activities and accommodation required for trips and tours.

Overall: I've been using Checkfront since day 1 and also have been one of the first companies that support their tour operator applications. I think it is now almost 11 years..

What can I say, just 'simply the best! I've met the team at a conference/travel technology event once and it just shows that this company is built and run by people - real people with a passion to make it easier for anyone to run their business without worrying about the technical details. Keep it up Team Checkfront!

Great for small camp and conference centers.

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very customizable and affordable. It has allowed me to create an online booking system for our camp and retreat center. The biggest advantage is that it provides most of the functionality we need, at half the price, or less, of other camp booking systems. The pictures and video option for our various cabin rentals is great.

Cons: There are a few minor function problems that I wish would be fixed. We sometimes have a group of folks who set up a booking together. They then want to pay separately, and there is no place to input the credit card zip code on the payment page. I have to go back and edit the original booking zip code to do this. Again, it's a minor issue, but would be a nice feature. One other one would be an option to print a payment receipt, rather than just printing an Invoice that lists the payment being made.

Overall: We are a small Christian Camp and Conference Center in southern New Mexico. The previous director was fully analog, doing reservation in a Day-Planner. This dramatically helped to bring us into the 21st century. We had looked at other camp and conference center booking systems, but they were in the thousands of dollars, plus initial setup fees. Checkfront allowed us set everything up on our own. There was a significant learning curve to setting it up, but once done, it has been a breeze.

Best Value for Money

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I found the functionality of Checkfront to be the best for the cost of use compared to all of the other platforms I tried (and I tried many). As a Canadian business I also appreciate a Canada-based booking platform priced in Canadian Dollars, and their customer service has been second to none. The built-in waivers/documents feature us a great idea, as is their web-builder.

Cons: The only feature I find lacking in the system is a resource management tool (i.e. being able to link staff to a particular tour) but this is in development and I understand they will be releasing it soon.

Overall: Using a booking platform has dramatically improved our business and Checkfront has been a great partner in this. They are willing to work with us to solve our problems and are constantly adding new functionality that is relevant to my industry. it is obvious that they have spent the time to understand the industries they are serving instead of creating a product and expecting customers to change to fit them.

A good foundation but could do better

Aug 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Going from paper based to cloud based has been a big help in recording all our bookings and allowing multiple users to view what bookings have been entered.

We use Checkfront for our accommoation, catering, meeting rooms and equipment bookings so need a level of complexity to do this and Checkfront is up to the task. The main difference for us is that we manage the bookings in house after an enquiry is made via phone/email or our website. We do not run a live booking portal for guests to make bookings from.

Cons: The intergration with Xero does not talk back and forth therefore, invoices that change totals after they are booked show discrepancies with the final amount.

Setting new rates in advance through the item events function was recommended however, it does not suit more complex items such as rooms with multiple occupancy etc.

Overall: Overall, we have been happy with Checkfront. There is some improvement we'd like to do on the notification and invoicing side of things so that the booking process is more informative and smooth. The guides could provide more indepth information on this topic.

Now THAT is service !!!

Nov 07, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service and the software does everything it promises !

Cons: Nothing, because all new future requests are dealt with and they keep improving the software.

Overall: We are a small belgian family entertainment center based in Brussels in the heart of Europe,

CHECKFRONT changed our lives ! We have now dozens of bookings each day automated, planned as such and in multiple language (we have three languages over here)

The reason I give them a 5 star ranking is that their service is just unseen !!!

Try it out, their support team is outstanding and they really listen to idea's and input of their customers.

I think Checkfront will be the leading booking software worldwide with this approach.

Their service is amazing, you can mail them, chat them, even if you raise a question no one has raised before their customers advocate comes back to you after some time and they find a work-around !!!!!

Put your money in this product, you will not regret it ! I wrote this review on my own initiative after I have been blown away by their outstanding service over the last months.

Checkfront team knows what they are doing and they are really really good at it !!!!

Recommendations to other buyers: Yes, we tried a lot of others, do not hesitate, they give a free trial, use it ! We did and we were baffled by the unbelievable 24/24 support, in an online industry where support can be a painful issue, these people at Checkfront have taken it to the next level. I am not affiliated with them, I am just a very very happy customer that wanted to get the word out there!

Super easy to navigate!

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy this software is to use. Setting up tours, packages, classes and hire options has been a breeze with easy shortcodes to include booking links on my website. Also love that if a class requires certain hire equipment, with each booking the hire equipment also books out - meaning I can't overbook our standard equipment hire. The app is super easy to use and love that it all syncs with my phone's calendar.

Cons: Would like a "membership" option for those that frequent our business. I know there's a workaround but it's not really the easiest way. The upgrade to using liability waivers is a pretty big price difference! Would love a smaller pricepoint option for single option upgrades as I don't need all features on the next tier.

Overall: I love checkfront. Customer service is great. Responses are quick. The app is user friendly and easy to use.

Central to our organization

Jan 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's infinitely adaptable, and when faced with limitations, you bring them up with the support staff, and they will see to having the program modified.

Cons: Only that its real-life software, so perfection is still a ways off.

Overall: I just wanted to convey a HUGE THANK YOU! We did a data export from Checkfront for one of our routine procedures and noticed that the "End Time" data has been added to the "End Date" field for all Booking Index exports, as we requested in the Help system, and even on the screen displays. THANK YOU SO MUCH for doing this... it will be a huge boon for us in managing the resource usage for hourly bookings.

Checkfront is absolutely central to our studio management here (https://www.urbanglass.org/studio). Now its very more valuable.

Recommendations to other buyers: If you need scheduling software, use it!

Definitely a good business solution

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of the real time online booking for our customers and the automated guest management functions

Cons: -lacks basics like being able to hide financial reports from front line staff.

-can't return partial funds to a credit card, must return full amount charged

-managing AR/AP payments is confusing and a huge hassle

-no way to visually separate products by time on the dashboard calendar (i.e.: afternoon tour from morning tour, etc, based on start time)

Overall: Overall the decision to go with CF has been very positive. It has definitely made handling the large volume of customers much easier. The automated parts, like guest confirmations, has been time saving for sure. We do find the product set up with dates and times to be rather confusing and almost always involves support emails to get us sorted out. It would be great if this could be more intuitive. Also the option to handle retail items would be a huge asset. The only real negative is that I can't hide my financial reports from the front line staff. If I restrict this access it also restricts the reports they need to cash out at days end. I would consider switching off of CF if I was made an offer by a similar company who offers this feature. (I simply haven't looked yet, but plan to do a system review in the fall). Overall the support and features are worth the very reasonable price for what we find to be a stable system.

Awesome, simply awesome

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I book over a hundred volunteers each year and it's a one-person show here. I don't know how I did it before CheckFront, I really don't. So many steps are now automated for me and it's a breeze to keep track of bookings. I use notifications a lot to send volunteer handbooks, orientation videos and other important documents that I used to have to track and send manually. What a relief to be done with that and to be using notifications instead.

Pros: I am able to integrate nearly my entire workflow in one place from reservation to payment, notifications and more. For me, it just works.

Cons: Can't think of anything off hand. If it could take my volunteer application as well, that would have 100% of my work in one package.

Recommendations to other buyers: I book volunteers, if that's your business, get this.

Capterra loader

Everything you need as a guide

Aug 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Checkfront allows you to set up a tour guide website relatively quickly without the hassle of knowing how to code. Although the designs are limited they are perfect for displaying tours available for your clients and making it easy for them to check availability and book tours. The backend system is what makes this powerful, allowing me to manage my tours whether they were booked through the site or via agents.

Cons: Some of the set-up if requiring special options is rather complicated but the help notes are clear and comprehensive. It is just a matter of persevering and checking to make sure you've got it set up right.

Overall: Checkfront allows me to have a customer website to take bookings but also the ability to take bookings and payments from a variety of other sources and manage them all in one place.

Versatile and great choice for VR Arcades

Aug 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really appreciated that I am being billed in Canadian dollars rather than US dollars. I like how the plans are scalable. The functionality allows for many variables as well as e-Gift Certificates and many discount options. Integrates with Square and Quickbooks which is great for a small VR Arcade business.

Cons: The knowledge base is a little sparse so I had to contact them directly for several situations.

Overall: I chose Checkfront for my Virtual Reality Arcade business mostly because it is Canadian based and is one of a few companies that will bill me in CAN. I also chose it because they do not add a fee for each booking like many of the others do. That was important to me as I did not want my customers paying a 'booking fee'. The customer service has been EXCEPTIONAL!! all of my issues have been resolved and in a timely manner. They are super helpful.

Works Great, Great Support

Sep 21, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: We have used Checkfront since our inception in 2012. We have grown and so have they. They have done a great job making things better and their price is fair. Any issues we have had support has assisted in a timely manner. Reporting is great and notifications to customers is easy to set up.

Pros: Great reporting, easy to use, well priced.

Cons: My only slight issue I have with them, is I would love to attend a 2-3 day Checkfront "University". I get the feeling we can do more with Checkfront and are only using 75% of it. Of course, they have a great and very efficient configuration call that helps and this probably is the more efficient route to go anyway.

Recommendations to other buyers: Do it!

Love this booking tool! Even for our odd use of it.

Apr 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We don't use the booking software for its original purpose, but it still works great for us and the customer support works with us as though we are just as important as every other "typical" user. The system is easy to change to fit your needs and even though it is constantly evolving to get better, you don't sign in one day and feel completely lost.

Cons: I wish that it was purposefully made for our type of business, but that is by no fault of theirs. However, it is easily working its way to being exactly what we need it to be.

Simple, smart booking system with lots of functionality

Aug 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Provides 70% functionality what our business needs, which is way more then other solutions do.

Automated payment gateways.

Easily configurable.

Quick response time from support.

The functionality is getting better month by month.

Cons: Hacks needed to configure complex relationship, but you can use an item as a token to create the logics.

Silly bugs.

Sometimes easy win bugs are not corrected.

Not that cheap.

Only one currency can be used at a time.

Overall: Overall this is a nice booking solution. I can recommend it. There must be a lot of work behind the scenes.

Awesome program Awesome support

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just works. I get exactly what I need and it saves me hours of time.

Cons: I have zero complaints

Overall: I book over a hundred volunteers each year and it's a one-person show here. I don't know how I did it before CheckFront, I really don't. So many steps are now automated for me and it's a breeze to keep track of bookings. I use notifications a lot to send volunteer handbooks, orientation videos and other important documents that I used to have to track and send manually. What a relief to be done with that and to be using notifications instead.

Recommendations to other buyers: I work with others in this industry and suggest to them all the time, get on CheckFront and your life will be tons easier.

Capterra loader

Great multilingual online booking platform

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was starting my tour operating business in Berlin when I implemented CheckFront. I was looking into a solution dealing with online bookings and invoices as well as with my calendar and this in multiple languages. I am delighted with the the solution and Checkfront offers a great customer support service. They deal with your questions quickly and in a very friendly manner. I can only recommend.

Cons: I had to invest some time during the implementation to adapt the software to my website look and feel. However, this was mostly because I wanted it to look exactly as the rest of my brand. I could achieve all what I wanted though :)

We've loved using CheckFront because of how easy it has been to use for us and our guests.

Sep 14, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like how guest friendly the platform is. It's easy for our guests to see what we have available, make sure it fits their needs, and book according to what they want. Prior to CheckFront we used a system that resulted in guests calling our reservations team via telephone constantly. Since implementing CheckFront, guests have become significantly more independent.

Cons: I wish CheckFront had more capabilities. One example would be reporting. We like to look at our properties and really track how we're doing, as it's important for our investors to know. If we could personalize our reports more, it'd be a great help.

Lacks key features and functions for tour operators

Jun 12, 2016
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The software has around 60% of what you would expect from tour operator ecommerce

Cons: There are some very clear shortfalls. Attention is not being paid to their potential customers.

Overall: This software was trialled, however it was not designed with a tour operator in mind. There are some clear shortfalls. It appears that they are disconnected with the industry's requirements.

Recommendations to other buyers: There is an opportunity for other programmers to create complete software which is useful for tour operators. Checkfront is lacking and seem disinterested in getting on track.

Capterra loader

I have being using Checkfront for almots 5 years, and overall it answers my needs

Feb 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Checkfront is helping me to manage a small holiday resort and it's like a minivan, not really attractive but efficient. You can include some add ons that makes it even more performant. Good support and friendly communication

Cons: A bit clunky and the front side, better than others but not up to date compare to Lodgify. Rate management can be a pain and not yet compatible with Zappier.

Overall: I can manage remotly my short term rental buisness

Great customer service comes through when the software is difficult for a layman to understand

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software does everything I need it to do as a small business that has varying needs for our different tour options. It takes a while to get used to but the features are great and our customers find it easy to use and book online.

Cons: It's not very intuitive in terms of the parameters and trouble shooting. However, the customer service agents are FANTASTIC and always figure out the problem I am having quickly.

The fix may be a simple click but it isn't easy for me as someone with limited computer skills to navigate and find.

Overall: Checkfront helps me keep track of our customers, our schedule, and revenue.

It's a really great program to keep us organized. The app could offer more options in terms of controlling inventory and making changes to existing reservations.

Capterra loader

Easy to use, but for small orders

Aug 18, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clean, colourful and easy to use booking software. Easy to learn and setup. Has enough features and functions but not overly complex.

Cons: From an Audio Visual booking perspective, we need to include sometimes tens to a hundred items. Loading individual items is a bit tedious in different categories and the invoice document becomes massive.

Overall: The inventory calendar is excellent and easy to use. Same with the client calendar.

Great Booking System that Integrates well with Website

Jan 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customisation, Functionality.

Cons: Steep learning curve, but with support we've been able to create the right solution.

Overall: Use this across 4 websites and 3 seperate businesses. Was able to create a bespoke solution for our complex booking system covering max bookings per time slot, multiple product types, taxation, ticketing, special events and more. Have been using product for over 1 year, and it is far superior to other similar booking/waiver type products on market. Complete solution for bookings, payments, waivers, deposits and more.

Great customer service, who have been available whenever we have needed it and have gone above and beyond the call of duty.

Recommendations to other buyers: Take the time to learn the product from the reps.

Nomad Review

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to sign up and get going. Good reporting

Cons: Needs more integrations such as CRA, and calendars for scheduling rentals

- Needs Customer accounts so they can sign in and re-order what they had previously

- Needs Customer rewards program

- Inventory needs to be able to capture more info on each item

Overall: Has been great, would like to see more reaction to requests being submitted by individuals and groups on the forum

Japan RV Rental's Backend

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to control all booking in a simple/ searchable mobile interface. Heaps of support both online and by request. Flat rate payment for the service, not commission based.

Cons: Takes some time and learning curve to set up booking system. Some function not available such as pricing in multiple/ user currency.

Overall: Checkfront has allowed my business to grow and simplified daily operation. Recommend.

An excellent solution with phenomenal customer service!

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Checkfront has the best service, hands down. We have applied this tool to an industry it wasn't necessarily built for and so we've had to find some work arounds. We love the tool and can't imagine going anywhere else.

Cons: Our only "con" is that this software wasn't built for what we use it for (not their fault) so we have to spend time finding work arounds. But it's worth it!

Used for two years and was not impressed.

Aug 10, 2017
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I switched to Little Hotelier and couldn't be happier.

Pros: The calendar system is easy to use and inserting reservation was easy. The calendar was easy to see what was going on.

Cons: Customer Service is the WORST ever and HUGELY EXPENSIVE. Ridiculous. I wanted to make a minor change and was given which would be easy for them and they quoted me an HUGE amount and timeframe over two weeks. CRAZY - STUPID

Robust, but missing some obvious features.

Aug 24, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The homepage option I chose is absolutely beautiful since it showcases pictures front and centre. It's also mobile-friendly, which is a huge plus. It shows you if people are using mobile or desktop and it's about 50/50 for us, so it's definitely crucial that this is a mobile-friendly experience. It's also easy for most of our users to use, which is great.

Cons: There are some features that don't exist, like charging a hold to the credit card. I'm using the product for a condo amenities booking system, and it would be ideal to be able to put an amount hold on the user's credit card as a security deposit. Instead, we have to actually charge the client and then process a refund manually, which is tedious and time-consuming. Luckily the software is detailed enough that I have been able to work around most of the issues so far, but some of the workarounds have been ridiculous. For example, for one amenity we have a per hour fee. Instead of being able to input a maximum daily fee, I have to input the fees individually.

Good product great solution

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We love that its a one stop shop for booking and waivers and payments. It streamlines everything we need all in one place without confusion.

Cons: The pricing is a bit high compared to other top schedulers and to do more detailed scheduling it can get a bit confusing and overwhelming. Also there currently is no solution for growing business or multiple locations so thats a bummer.

Overall: Overall checkfront is a good program that also offers help when needed. With fixes to above issues we believe checkfront would be one to reckon with compared to other programs.

I'm so glad I chose this!

Jul 31, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to install. There were a lot of tutorials. The customer support is fantastic. I got my booking function to look exactly as I wanted it to look on my website. It saves me a crazy amount of time from trying to deal with customers manually or by email.

Cons: It seems complicated at first but if you follow along with the tutorials and just kind of play around with it is amazing! It is not something that is going to take three or four hours if you have a lot of items to add or if you are looking to do things like classes or weird things that the program was specifically designed for. But the end result is worth the time you spend.

Overall: I have no experience or training in building websites but I did my whole website myself by watching videos and using tutorials. I also used Checkfront for adding a booking and payment system for my business.

Recommendations to other buyers: I didn't set it all up before my free trial expired and I probably should have. In the end I ended up just getting a subscription and setting it all up. Once it wasn't free anymore it really gives the incentive to actually get it going! I'm super glad I chose this program.

We love Checkfront!

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use on my lap top, iPad and mobile phone. Brilliant support - It's quick, it's clear and it's useful. Easily generated reports that gives me the information I need.

Cons: There's not much I don't like!

There are some things I'd like to be able to customise and as yet, I haven't been able to BUT they are little things and don't in anyway affect the usability of the overall system.

Overall: It's been really easy from my first training session to my most recent set of reports that made my boss smile!

Best folks in the industry

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great core features, rock-solid stability, and ease of setup and integration to our systems. And they have a fantastic support team.

Cons: Odd occasional niggles with the API (though support usually solves it quite quickly), missing some big data integrations (we're very demanding clients).

Overall: Best in class still!

We use it for a party rental company and it handles are bookings well.

Sep 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility on how it can handle all types of bookings. It does not matter if it is daily, hourly or monthly you can configure it to handle your most basic needs.

Cons: Wish they allowed more agents on their lower plan. We know that the software is mainly for accommodations rentals but they did say that it could be used for rental items also. It would be nice to see some route planning feature included in the future.

Overall: Precise item quantity tracking to avoid over booking

Fantastic service, saves hours of time

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of customisation and great support to help mould it to your business. Saved us hours and facilitated greater organisation

Cons: Quite complicated to set-up but great staff assisted the process with personalised videos

Overall: Automated bookings for photo shoots and workshops, reliable and efficient - great service.

Checkfront for adventure business

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent support, and the software offers a great deal of versatility!

Cons: Interfaces can be a bit hard to overcome for new customers.

Overall: Checkfront has a lot of features that works well, but there are bugs within the system that can be hard to get help with. But Overall, GREAT support and a Well working booking system!

Checkfront for Non-Profit Use

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to create multiple types of events and have invoices auto-generated.

Cons: It can be difficult to edit past invoices. It would be helpful if when registering a group, Checkfront could collect names and emails of each participant.

Overall: Overall, my experience has been good.

GREAT Customer Service

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: -Customer service team is great! Extremely quick and always thorough.

Cons: -Ease of viewing availability of items - the inventory calendar is challenging to navigate and not always easy to interpret quickly

Overall: We run a unique service and Checkfront has overall been extremely adaptable to our needs.

Support is quick and helpful.

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, functional interface, nice colors, many options for views and details, seems compatible with other systems

Cons: I probably don't use half of the features, as a non-computer guy I have a hard time knowing how to navigate adding and removing content

Overall: Functionality

Great for tour business!

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is user friendly for admin and for the end user. It is clean on the user side. The report capability is great. I love the easy of moving customers from one trip to a different trip and the cancellation and rain check functions have saved our day. Customer Support is spot on! They try very hard to implement function requests quickly.

We love Checkfront.

Cons: The admin side can be confusing but the support is always there to walk you through.

Overall: From the day we started it has been a wonderful experience and it is great for our company and our customers.

Easy to use portal for lodging and rental reservations.

Sep 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Checkfront makes setting up custom items simple. It also allows for easy communication with customers.

Cons: We often have repeat customers at our lodge and there is not a quick way to duplicate their customer information for a new booking.

Not what i expected

Mar 11, 2016
4/5
Overall

5 / 5
Ease of Use

1 / 5
Customer Support

Comments: Have just turned to the Soho Account after 2 times of using a free account. I had contacted one of their customers and they had clearly stated that the only issue with checkfront is handling multi day tours....i thought that it wouldn't be such a problem, but trying to configure a nine day tour (i have been on it for more than 10 days, with reasonably good support from the staff), have ended up that i have to just name the tour 9 day, 9 days will not be allocated in the calendar, and the worst is that inventory cannot be handled and i have to do it myself....Quoting their words on one of their replies (after upgrading to Soho account) "How the customer solves his inventory issue is by managing it himself, as well as having the name specify the amount of days, i.e. 8 days." Very disappointing of them not to tell me that before i went for the Soho account, but they only waited until i payed the Soho account to admit it themselves.

Now that i am finally up and running with the tours.....which really look great.....i have a continuous problem having 4, 5, or even 6 different staff member answering my questions...and the answers are not at all consistent and somehow they do not tend to realise the issue and all i have to do eventually is solve the issue my self....

It takes me at least so many days before i get a head on answer....

Everything is generally OK but the support is very poor.....

Handles the customers life cycle from bookings to payments

Jun 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have a small Hotel that needs efficient customer handling, this system gives you the flexibility to set up your customer communication and what shall happen during the time from a booking until the customers checkout both on SMS and Email... This is really flexible and can messages can be triggered easily based on your need. This gives you next to nothing of work before the customer arrives and good customer information and experience. The second is the easy way to implement 3 party payment gateways like Stripe and the automatic generated invoice sendt to the customer one email with "pay now" button in the invoice connected to the payment gateway.. It is easy to integrate the add ons and if you have any questions they have premium support. One more thing, they have "ready to go" booking pages..

Pros: Easy interface, admin from the APP on the mobile, flexible customer communication and easy integration with add ons..

Cons: Nothing at the moment

Quickly fine-tuned for our needs!

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Professional software, comfortable to use and easy to set-up. We don't have IT team full-time, and it was still very easy to set up. All information is in cloud and we can use a variety of platforms (web-based, apps) to share information. Email notifications that can be tuned are great.

Cons: We are a small scale, but growing hospitality business and we're missing the feature of assigning rooms to customers and having it all visible on a dedicated dashboard.

Overall: Saving time and structuring work, coordinating in between team members.

Online Booking Made Easy

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We love that the software is easy to use and allows you to customize so many options!

Cons: The calendar grid does not allow you to click into an open resouces/date to start a booking.

Overall: We use Checkfront for our Waterpark and Campground bookings. Since it is so flexible we can use it for something like Laser Tag that has small booking windows or for longer bookings like Cabins. It's simple to use!

Great system however even better customer service

Aug 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is fantastic

Reliable platform

Cons: Missing some basic options and functionality

Overall: We have been using Checkfront for some time now and the two main areas we consider priority, Stability and Customer Service are second to none.

They are always fast to respond and support when needed. I will be continuing to use Checkfront over the coming years providing they continue developing the platform.

Thank you

Checkfront review

May 16, 2017
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Price is very good

Pros: its very simple and it is perfect for truck rentals and the website looks very nice and it good that it is a cloud-based software

Cons: Hard to add pictures and customize the prices for all our truck rentals with the different packages we have and because we offer a free truck it will not give me the option on the website.

Checkfront is a great booking tool for our business (transportation company)

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the functionality and how seamless it integrates into our website and payment gateway. Our customers find it easy to use. The reporting features are also a big plus.

Cons: I wish I could customize a couple things, but overall it works really well.

Overall: Overall its a great product with amazing customer service!

Checkfront as booking tool for start-up activity provider

Aug 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use in terms of product build - very user-friendly

Cons: Back end API integrations - getting there though

Overall: Really positive - very easy to work with

Customer Support has Dropped.Off so much-extremely disappointed/frustrated

Dec 03, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

Comments: Originally Checkfront was excellent with customer support and now it's response time is 3 DAYS to get a response. There are much better biking systems available that are more user friendly and cutting edge with features. They don't answer phone calls anymore and all trouble shooting needs to be done solely thru email back & forth-give me a break there's only so much that can be don via email. They told me that I should upgrade mu plan to a higher monthly price for the phone support & "better" customer support. Had typically hibernated the account in the winter & kept account open & have been paying year round. Extremely disenchanted with the service. TOTALLY UNACCEPTABLE TO BLOW CUSTOMERS OFF--how UNPROFESSIONAL!!

Vendor Response

by Checkfront on December 16, 2016

Hi Nicole,

We are so sorry to hear that you are frustrated with our Support department. We do offer different levels of support at each pricing tier, but we also do our very best to not enforce these limits while our support volumes are low, and it is not affecting our ability to serve other customers.

The last thing we want is for you to feel disappointed and frustrated. We always strive to create the best possible support experience and regret we have failed you in this. Our Support Manager Chris will reach out to you to see what we can do to improve your experience!

Excellent customer service - my business wouldn't be the same without it

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customer service is second to none. I have asked about 6 different questions and the response was brilliant

Cons: Ideally the only thing that can't be done is change the layout of calendar / categories. Specifically it would make sense to have the categories showing before the calendar rather than under

Small Travel Company

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and smooth processes. Easy overview if all booking

Cons: no EU real-time support. We only receive overnight replies

Overall: Positive

Fantastic tool

Jun 24, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy interface, admin from the APP on the mobile, flexible customer communication and easy integration with add ons..

Cons: Nothing at the moment

Overall: This system gives you the flexibility to set up your customer communication and what shall happen during the time from a booking until the customers checkout both on SMS and Email... This is really flexible and can messages can be triggered easily based on your need. This gives you less before the customer arrives and good customer information. The second is the easy way to implement 3 party payment gateways like Stripe and the automatic generated invoice sendt to the customer one email with "pay now" button in the invoice connected to the payment gateway.. It is easy to integrate the add ons and if you have any questions they have premium support. One more thing, they have "ready to go" booking pages..

Very Fuctional

Sep 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I feel like the software is really easy to use and easy to pick up. The simple dashboard makes it easy to navigate

Quite powerful but could do better

Aug 23, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Pretty much any type of reservations can be designed with the SW

Good support to get started

Easy to integrate in Wordpress

Cons: Graphic interface for end user isn't good looking

It's possible to start a group booking, then the system will realize there s a single booking already made at the same time and block the process. Not ideal for customer workflow

Quite complex concepts exist that make it hard to grasp

Good value

Aug 23, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fixed costs, the ability to customize, and the ability to make quick changes on my own.

Cons: The many layers of customization make it difficult at times to figure out why a tour is open or not open for booking. Many times I can't get the software to do exactly what I'd like but rarely is it impossible to approximate.

Overall: I use checkfront to manage my calendar for tours. My life is made much easier allowing clients to book their own tours on their own time and having all tours located on one calendar in real time.

A must have for hotels and tour operators!

Dec 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been using Checkfront for over a year now and we love it! We thank you for creating such an easy, efficient and innovative tool to use. By just using Checkfront, we know that you have spent a great deal of time thinking about its layout, workflow and us, the users! Recently, our hotel won an award as the World's Best Beach Boutique Hotel (http://www.boutiquehotelawards.com/luxury-hotels/drake-bay-getaway-resort/) in London. We think that Checkfront contributed to us winning this award in several indirect ways.

Pros: Easy, efficient and innovative tool to use. Excellent layout and workflow. Super user friendly.

Cons: After using Checkfront for a while, you may become addicted to it! I spend most of my time on Checkfront every day taking care of hotel reservations.

Checkfront Events

Sep 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ability to let our attendees register events and school tours; invoicing capability; I'm able to manage my events easily.

Cons: It's not always intuitive when you can't figure something out and you can only email the company with issues. There are no direct customer service numbers to call if you need immediate assistance.

Overall: We are in general very happy with Checkfront. It has allowed us to manage our tours and events in a more efficient way.

Number one online booking platform

Aug 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Integrates easily to website. first class customer service, instinctive easy to use systems

Cons: System does not recognise when minimum group size has been booked and wont allow 1 person to book from that point on.

Overall: Excellent

Checkfront Review

Aug 19, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Cloud Based

Options for dashboard are good.

Should intergrate with website - not tried yet.

Cons: Biggest issue is not able to create and print a packing slip.

Not intergrated FROM Xero- only to.

Date calendar doesnt hold the out date for all items in booking. Have to keep putting the second date in.

Unable to add information to an item on individual invoices - as in add pink flowers or subhire is for gold cutlery -fork, knife,spoon 100 of each. This makes it very difficult for clients to understand the invoices.

This information is bespoke to the hired items.

Bookings lost if you get interupted and leave it for some time, when you come back its gone - have lost several large orders and had to restart them over.

Overall it's been good. There's a few issues that I would like to have changed but it's been a good

Sep 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Online waivers have been a big help for our company. The whole system seems very user friendly. It's easier for us as users to book people their reservations.

The different calendars make it easy to go through reservations. Also, the multiple ways to look up customer information is helpful.

Cons: Some things are not flexible that I would like to change. I would want timeslots to have their own inventory.

We also have an issue where we would like to have an item with packages to keep those packages when it is booked as part of a package itself.

It would be nice if we could combine bookings, like if a customer accidentally made more than one reservation it would be nice if we could easily combine them into one.

Not really for accommodation providers but great app

Aug 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Simple clean interface. Nice reports and great calendar view

Cons: Overly complex system to do very basic pricing models for accomodation providers.

Overall: Great service but at a premium to the likes of Beds24

Capterra loader

Great, simpler software for bookings

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Not as advanced as other booking softwares, Checkfront gets the job done if all you need to do is take customer details and control allocations. Customer service is top notch too.

Cons: Anything you need to do further, like API links to OTAs, are off-limits. The price is low, which is great, but there's a bit of "get what you pay for" going on here with the features list.

Ex Checkfront User

Aug 17, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Easy to use and navigate, short learning curve.

Cons: Very limited number of functionalities in terms of booking features, PIE, and other add-on.

Overall: Very good customer service and support.

Not really for accommodation providers but great app

Aug 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great App

Clean interface

No need to customers to leave my site to pay

Great integration with many apps

Cons: Not really geared to accomodation industry

Overall: Great customer service

Good value for the cost of the program.

Sep 25, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Businesses that are looking for a simple solution to their reservation system that is easy to install on their website while keeping more money in your pocket should try this program. The initial set up was difficult for us as we demand a lot from the software we use but with the help customer service we had things working and have been in constant communication about features we would like in future updates of the product.

They kept asking me to write a review, so here it is!

Aug 20, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: On paper, it seemed like a good option, good value for money without the (IMHO crazy) expectations for customers or tour operators to pay high (6%) commission fees.

Cons: It did not have the core functionality or flexibility to allow me to do (i) multi-day tours and (ii) resource management to automatically manage seats and minibus availability. I considfered this to be a very basic need for my small tour guiding business (we only operate one vehicle and one tour at a time).

Overall: They failed to quickly appreciate my needs and advise me as to whether I could use the system. I wasted a lot of time trying to make it work, after which they finally advised me to try another system... I wasn't trying to do anything complex. Any system worth its salt, beyond an appointment management system, should be able to handle my needs. I'm sure if you only ant to operate single day activities without much in the way of resource management, then Checkfrotn will do an OK job.

Great

Apr 13, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use after you figure out what you need to do. I like the layout of the program. The customer booking page is very clean looking.

Cons: Kinda complicated t set up with out knowing how to work the system. With companys with different inventory that have hourly and day rents to have a better way to link the two inventories together. When looking at the booking Calander it would be nice to know how any someone it renting with out having to open the invoice.

Checkfront - Not Enough

Aug 03, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Comments: Checkfront is decent and could get the job done. But there are better products out there (like Cloudbeds) that offer more functionality, support, services, etc. at the same price or lower.

Pros: Checkfront is a decent PMS and booking engine. It has a nice user interface for both front and back end users, good payment processing, decent reporting, and automated emails. They also have a nice little website builder if you are needing that.

Cons: Checkfront lacks an availability calendar for front end users, which is a feature that should be standard in today's industry. It is lacking in support features, and it could up its game in terms of the type of reporting it can offer.

Truly responsive support outweighs any weaknesses in this system.

Jun 01, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: It's been quite a journey to set up our bookings to use Checkfront. I've integrated it into our pre-existing Xero.com accounting system, and into Outlook, and also into a series of mini-apps built on Podio.com. We've succeeded and now we're live, after a few months work.

There is a lot to learn about the various structures available in Checkfront, and one should not expect to grasp all the alternatives quickly, but only after some trial and error. However, the Checkfront support team have been great, making it all possible. They are fast to respond, they engage if you want a dispute (!) and they feed back constructive ideas to the developers which results in changes to the documentation and the code. They even duplicated my system and made "how-to" movies using the copy of my own system as an illustration. Stunning, actually.

The finished result makes us look professional, and will avoid errors in all the tasks which have now been automated, so we're delighted, especially as the prices are entirely reasonable. Thank you, everyone at Checkfront, especially the support team!

Outstanding Product

Oct 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fully customisable

Cons: N/a

Overall: Checkfront is the only solution I have found that can handle bookings per hour at different rates. I tested so many systems prior to Checkfront & it really is superb. The customer service support is outstanding. I use the system to book Babysitting staff, knowing what it can do, using it for consultants etc would be a breeze. Fully customisable!!

Simple and satisfying

Sep 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's easy to use, details of customers are clear, payment system links in seamlessly, layout is good, service is the best.

Cons: Bit tricky to integrate other bookings systems. Otherwise never had any issues and happy to use checkfront

I use Checkfront on a weekly basis. Mostly for reporting and selling items.

Feb 06, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money

Pros: I love that most of the features are customizable. We sell a lot of various table and party packages and the sky is the limit when it comes to the type of packages you can sell.

Cons: It can get pretty complicated. You have to train yourself or be happy talking with support constantly. Creating items and item events feels counterintuitive to me, so just make sure to give yourself time to learn it.

Checkfront for Bike Hire

Aug 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: A lot of different features for customization to suit your business

Cons: Doesn't integrate smoothly with Vend (yet)

Overall: Has saved a lot of time (once setup), customer support has been helpful

Its greatness is in ease of us and gooood support

Jun 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: THe product itself offer very nice features, but my review won't be about them. Explore by yourself and you'll see. What it TRULY makes the difference are the people behind this company: I've been client with them for a compnay first and then I turned to be a "prospect customer" anonymously for another company, and I have always been surprised by the customer service quality.

- fast responses

- qualify responses (they are the only one in between so many companies that understood my business needs, even if I copy-pasted the same text to them and all their competitors --> means BRAIN ACTIVATED while reading

- flexibility in customizing the configuration and even their product to suite your needs

- smart and nice people

I would love to see this approach in building a company and creating this excellent sense of customer caring in so many other sw companies around the web.

I can only highly suggest them and their product

Awesome company, superior product.

Nov 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Checkfront has an understated completeness in their product. The back end was a little overwhelming for me initially, but one of the great things they offer is a set up/familiarization call which I'd encourage everyone to take advantage of. I had very specific intentions of what I wanted and how I wanted things to run, and right away on the call, their customer service rep. was able to get me set up perfectly. I was really impressed.

Pros: Checkfront has numerous features and customization options - from how you want to set up your rooms/tours or inventory, to how it actually appears to a guest going through the checkout process. The availability calendar that guests are able to access is HUGE for me. Since switching to Checkfront, it's actually saved me so many emails I used to get asking about availability, so this was a great feature for me. Their customer support is top notch as well. They're there 24/7, and I really appreciate that. I'm sure other small business owners do as well.

Great!!

Aug 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to navigate and make necessary adjustments

Cons: None so far. I really like Checkfornt.

Overall: System is always performing well and very helpful Tech Support Team!!

Checkfront

Aug 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: User friendly and they work with many payment processors

Cons: Customer Support could be improved. More phone and chat reps would be great!

Checkfront Review

Apr 29, 2016
5/5
Overall

Comments: Checkfront's reservation system came recommended to solve numerous problems that we were experiencing with our existing reservation system. They offered a 21 day free trial, which sold us during the set up. It's support and training was straight forward and easy to follow. We have a seventy site campground that now practically manages itself because of this new booking engine. We can't imagine operating without it, and regret that we did not find this software sooner! Our campers can now select their sites, which we believe has increased their confidence in booking on-line and thereby increasing the number of bookings we are receiving. Thank you Checkfront team!

Pros: Customizing the lay out is easy and the entire system is user friendly!

Cons: It is difficult to believe that this system is "that easy" to use until you start!

Capterra loader

Good product - Great customer service

Aug 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is by far the best part of this product. Some things are not as intuitive or as customizable as you would like, but the customer service is there to help. The end-user side is absolutely fantastic, and it makes it easy for your customers to know what to do.

Cons: I wish the back-end was more customizable. If I want to do a custom booking, it seems as though I have to follow all of my rules for when customers book through our website. I wish there was an easy way for me (as an administrator) to override any rules, without having to go back into my settings and change them, make the booking, and change them back.

We are diverse, many different tours. We investigated ten or more systems before choosing Checkfront

Sep 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It is flexible and support is very very good. It allow many different types of products and it easy for clients to use.

Cons: Sometimes the display on my iPhone is tough to see, some default screens would help. It always jumps back to current dates - showing at a glance bookings for the day could be set up better.

Overall: More bookings, easier to bill when clients still owed money, scanning and or using swipe was great. making sure there were no double bookings, managing assets was good.

Didn't Quite Meet My Needs

Dec 21, 2015
3/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

4 / 5
Value for Money

Comments: I used Checkfront for one month during the free trial period available. The system is not very intuitive and seems a little disorganized. It wasn't robust enough to meet the needs of by business so I couldn't move forward with it. If you don't have complicated offerings or a high volume of offerings then it should work fine.

Pros: 1 month free trial Tech support easy to contact

Cons: Not intuitive and not robust enough.

Vendor Response

by Checkfront on December 21, 2015

Thanks for the feedback Colby. There have been some improvements specifically in how items are configured in the system to make it easier to setup, specifically for new users of the system. It appears you are still without a booking system, so if you'd like to give it another try we'd be happy to give you a few months for free to see if it's a fit.

So glad I found Checkfront!

Nov 02, 2011
5/5
Overall

Comments: We were using a desktop application built for theature tickets to manage our Kayak Tour business. This caused endless headaches (surprise). For a brief period of time we tried another online booking system that was of little help, and overcomplicated. We needed a system that would allow us to manage our reservations offsite, and allow our customers to book while we were out on tours. Checkfront was easy to add to our website (5 minutes), and the booking application well exceeded our expectations.

Pros: Fast modern interface. Really easy to learn and provides us a full set of tools we could not otherwise afford, or even understand how to integrate. Payment processing with Paypal is very well integrated.

Cons: Nothing so far. Just wish we'd found it years ago.

Good for small businesses

Aug 21, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: The pricing is great. Their support is great.

Cons: Lack of commissionable rate pricing for travel trade. Lack of proper accounting audit trail.

Overall: It's pretty easy to work with once you get used to the terminology used in the setup.

Capterra loader

Checkfront needs to simplify the controlfunctionality that is hard to understand

Aug 20, 2018
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Highly cost effective and fast support when needed

Cons: Control functionality is complicated to understand

Overall: Few benefits since we have had challenges implementing it for what we wanted to do

The 24/7 customer support has been excellent. I always get a response that is useful.

Sep 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It simplifies our booking process for our guests. I love that guests can get description, see availability, see pictures and videos and book for multiple guests at a time.

Cons: The reporting can be improved. It would be nice to gather data based on when transaction made not just when it was for.

A great web 2.0 booking solution

Jul 30, 2010
4/5
Overall

Comments: I've been using Checkfront since they were in beta (late 2009), and although it was perhaps a rocky start (at least support wise), it's turned out to be a fantastic product. We now have three clients using it and in the process of integrating another two. As a design agency it allows us to offer an integrated booking system without having to commission a batch of developers. Looking forward to see what us up the spout.

Pros: A nice clean interface, and ridiculously easy to integrate for even the modernly tech savvy.

Cons: I'd say rather shy on docs, especially on the dev side. Seems a tad particular that they continue to pump out new features without explaining the last batch.

Amazing customer support, comprehensive package

Sep 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Versatility you can get almost anything set-up the way you would like. Your pages can easily be CSS customised as well for a really great look.

Cons: It does take some time to get yourself trained in using it, but there is amazing customer support to help you do this.

Overall: Extremely versatile and customisable package.

Makes life simple

Jun 15, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Great customer care, always on hand with advise and experience. They are really friendly and understand how important each clients experience is through my website using their service. Any questions through there live chat are always answered quickly and ensuring the advise works and that I am happy every time. Great team !

Solid and efficient booking system, excellent support.

Sep 14, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Like any other service you need to spend some time getting to know the system. Once you do you'll understand how easy it is to use. If however, you run into trouble Checkfront has the most fantastic support probably the best online support I've ever experienced. Before I tried Checkfront, I considered Squarespace the place with the best online support. Not anymore: Checkfront beats them all.

Cons: From my experience - none.

Overall: I only have positive things to say about Checkfront. It can all be boiled down to: It works. If you are looking for an online booking system, Checkfront is what you need.

Great, easy to use booking-management software

Sep 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It's simplicity to use - takes next to no time to get familiar with everything, and if you do have a question it's very easy to find an answer.

Cons: Not much! It would be amazing if there was a live-chat function for quick questions rather than emails.

A must have for hotels and tour operators!

Dec 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using Checkfront for over a year now and we love it! We thank you for creating such an easy, efficient and innovative tool to use. By just using Checkfront, we know

that you have spent a great deal of time thinking about its layout, workflow and us, the users! Recently, our hotel won an award as the World's Best Beach Boutique Hotel

(http://www.boutiquehotelawards.com/luxury-hotels/drake-bay-getaway-resort/) in

London. We think that Checkfront contributed to us winning this award in

several indirect ways.

Checkfront is The Best

Feb 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Since we switched to Checkfront in August of 2015 we have booked over 3000 orders with great results.

The reports and product information are easily exported and adjustable to our requirements

The customer service is excellent and quickly responsive and to top it off, the pricing is reasonable.

We have recommended Checkfront to Company in our are that does and extensive array of tours and they are also very pleased with their results.

One of the Best Decisions we have made was switching to Checkfront