--- title: "Checkfront Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Checkfront Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/99249/Checkfront/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Checkfront Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Checkfront ## What is Checkfront? Checkfront is the most flexible online reservation platform that allows you to take more bookings, maximize your resources and run your business efficiently. Book by time slots and edit availability with ease. Manage resources seamlessly, track your capacity, and automate email reminders and notifications. Gather event booking details and waivers for individuals and groups. ## What is Checkfront used for? [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Rental](https://www.capterra.com/rental-software/) Recognitions Shortlist Overall rating Based on 318 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Pros & cons Responsive and knowledgeable support team Comprehensive and adaptable booking system Recurring bugs and technical frustrations Starting price $225 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Event Booking / 2025 - Vacation Rental / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Checkfront alternatives Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (1,195)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,312)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (1,031)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/99249/Checkfront/alternatives/) ## FAQs about Checkfront Overview ### What problems does Checkfront solve? Checkfront solves manual, fragmented reservation workflows by centralizing online bookings, real-time availability, inventory, payments, invoices, waivers, and automated guest communications. Tour operators, hotels, rental businesses, activity providers, and venue managers use it to prevent double bookings, reduce phone and email coordination, manage changes, and keep staff schedules and customer records organized. Answer based on 230 reviews Overview ### Which roles and teams benefit most from Checkfront? Checkfront is most used by business owners, founders, and executives who oversee bookings, payments, and daily performance. General, operations, and property managers use it to manage availability, schedules, and customer reservations. Marketing leaders support online booking campaigns and track demand, while experience brokers coordinate reservations across tourism and activity offerings. Answer based on 300 reviews Overview ### What company size and industries is Checkfront built for? Checkfront is built for small rental, tour, activity, accommodation, and adventure experience providers, with 94% of reviewers from small businesses. It also serves midsize businesses (4%) and enterprises (2%). Its leading industries are Hospitality (25%), Leisure, Travel & Tourism (23%), and Entertainment (9%). Answer based on 318 reviews Features and Usability ### What are the key features of Checkfront? Checkfront includes online booking, payment processing, and reservations management for taking and organizing customer bookings. Its calendar and reminder system provides color-coded booking views and filters, while confirmations and reminders send customers relevant documents and attendance notices. Activities booking supports offering and managing bookable products. Answer based on 34 reviews Pricing ### How much does it cost and what fees or limitations are included? Checkfront starts at $225 per month for the Growth plan, covering 3,000 annual bookings and five staff accounts. Managed pricing requires a custom quote. A free trial is available. Reviewers often value its monthly, non-per-booking pricing, though some report confusing tiers and higher costs for waiver access or additional administrators. Answer based on 74 reviews Integrations ### Which third-party tools and platforms does Checkfront integrate with? Checkfront integrates with more than 20 third-party tools, including Stripe, Xero, WordPress, Mailchimp, Square Point of Sale, PayPal, and Google Analytics 360. Payment, accounting, website, email marketing, and analytics connections support online bookings, in-person payments, financial recordkeeping, website embedding, and customer communications. Answer based on 80 reviews Getting Started and Support ### How easy is it to onboard and train a team on Checkfront? Checkfront offers in-person training, live online sessions, webinars, documentation, and videos. New staff often learn day-to-day booking tasks quickly, while administrators and teams configuring detailed inventory, integrations, or complex products need more time. Reviewers describe an initial learning curve but note that support, session recordings, and help resources assist setup. Answer based on 23 reviews Getting Started and Support ### What customer support options does Checkfront offer, and how do users rate the experience? Checkfront offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative assistance, and chat. Users frequently describe staff as responsive, helpful, and detailed during setup and troubleshooting. Some report delayed replies, inconsistent live-chat availability, and phone access that varies by plan, particularly for urgent issues. Answer based on 204 reviews Ease of use ### How easy is Checkfront to use? Checkfront makes daily booking management straightforward once configured, but initial setup can require time and technical attention. Tour operators and small business teams value its customer-facing booking flow, flexible settings, and helpful guides. Businesses with complex inventory, special options, or mobile workflows may face a steeper learning curve. Answer based on 90 reviews ## Pros and Cons Responsive and knowledgeable support team 89% positive reviews out of 168 Most reviewers indicate customer support is prompt, helpful, and essential for resolving setup and ongoing questions. Recurring bugs and technical frustrations 62% negative reviews out of 42 Most reviewers report bugs and technical issues disrupt booking processes, causing confusion and delays in daily operations. Mark H. Director, 11 - 50 employees. "Bugs in the backoffice and bugs in the booking widgets. If you're Europe-based you need to know that Tech Support are in British Columbia so are 8 hours behind Europe and they work 9-5 Pacific Time..." Comprehensive and adaptable booking system 87% positive reviews out of 90 Most reviewers find booking features versatile, supporting various business types and streamlining reservation management efficiently. Kayla and Adam P. FishingLodge Owner, 2 - 10 employees. "We can easily book our customers in for accommodation rentals, seasonal dock slips, as well as guided fishing trips." Flexible website and app integrations 91% positive reviews out of 45 Most reviewers describe integrations as straightforward, allowing seamless website connection and easy setup with add-ons. ## Features AI summary Based on 5,388 Reservations reviews Capterra reviewers point to the following as the top priorities when choosing reservations software: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Checkfront supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, keep bookings organized, and manage availability in real time, allowing teams to reduce manual work and deliver a smoother customer booking experience. Online Booking 4.6 (39) 84.62% of 39 reviewers that rated this feature as important or highly important Checkfront offers a logical and intuitive online booking experience that lets your customers book anytime and pay deposits. Users think it reduces administrative work, decreases calls, and is easy for all ages, though some want more customization and improved calendar controls. Booking Management 4.5 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.1 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 3.6 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 4.6 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Payment Processing 4.5 (30) 83.33% of 30 reviewers that rated this feature as important or highly important With this capability, you can process payments easily, accept deposits, and use various payment methods. Reviewers appreciate seamless integration with Square and QuickBooks, the straightforward process, and low charges, but some mention reporting limitations and desire more control over payment amounts. Checkfront 97 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Scheduling: Plan an event's time and location - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Geographic Maps: Visualize locations on a map - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Day Booking: Bookings that last more than one day - Multi-Language: Manage and support multiple languages - Online Booking: Checkfront offers a logical and intuitive online booking experience that lets your customers book anytime and pay deposits. Users think it reduces administrative work, decreases calls, and is easy for all ages, though some want more customization and improved calendar controls. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Reservations: Make and manage reservations online - Online Signing: Allow users to sign documents or contracts online - Package Creation: Sell multiple products or services together, as a set - Payment Processing: With this capability, you can process payments easily, accept deposits, and use various payment methods. Reviewers appreciate seamless integration with Square and QuickBooks, the straightforward process, and low charges, but some mention reporting limitations and desire more control over payment amounts. - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Site Reservation Management: Create and manage reservations for individual camping sites/plots - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Supplier Management: Manage all supplier data and operations - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.1 (294) 4.1 Based on 294 reviews ## Pricing Value for money 4.4 (279) [View pricing plan details](https://www.capterra.com/p/99249/Checkfront/pricing/) Managed Custom Quote Available It includes: - Unlimited Bookings - Unlimited Waivers - Unlimited Partner Accounts - Reporting and Data Export - Gift Certificates - Remove 'Powered by Checkfront' - Choice of Payment Provider - Phone/Chat/Email Support Growth $225.00 Flat Rate,Per Month It includes: - 3000 Annual Bookings - Reporting & Data Export - Unlimited Partner Accounts - Unlimited Waivers - 5 Staff Accounts Value for money 4.4 (279) 4.4 Based on 279 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (299) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (299) 4.5 Based on 299 reviews ## User reviews Overall rating 4.5 Based on 318 reviews Filter by rating Counts reflect reviews available in this feed. 5(197) 4(89) 3(20) 2(9) 1(3) Mentioned topic Recent reviews first, then most helpful RE Reviewer Manager Used the software for: 1-3 years ### "Easy software for Booking Tourist Activities / invoice" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 14, 2021 \- I decided to say with checkfront, because their team is very helpful, there is a community and a forum to get inspired, to get help if you are a beginner in the tourism industry Pros \+ All in one place : Booking / customers / invoices + You can customize every detail of the Activity you are selling to your customers + The support team listens to your needs Cons \- During covid, the hibernation plan means that your website goes offline Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CIO Used the software for: 3-5 years ### "Simple Yet Robust" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 28, 2023 Pros There are many things that I love about Checkfront. It's online booking capability and ease of use when training employees how to use it once it is setup. With a little coding expertise you can make the booking process for clients very easy and reduces the friction toward payment, so you can concentrate on operations. Cons The Guest form and Guest information are essentially useless and would be better if it was removed altogether. I have been hoping that over the last 2 years since its implementation there would have been improvements to this portion of checkfront, but it has not been improved. There are no triggers if guest have not filled out the info, nor is there anyway to use the information in dashboard or organize it using the daily manifest or send the information somewhere else to be used in another program via automation.The email suite lacks any organizational capability I have created so many that it is nearly impossible to figure out what triggers them and we run many different trips to many different locations and it creates choas when I don't know if clients are getting the correct emails about those trips. Then you get into the creation of emails, there is no way to send test emails to check your formatting. Also you cannot create html emails in the notifications editor. I have to create email templates in Mailchimp and then export them and import them into checkfront. this might be the most ridiculous thing that I can think of. There should be a way to catogorize your emails into folders, and there should be email templates that allow you to design emails in checkfront that have mobile friendly options. If there was a way to see all the triggers without having to open every email to see that would be amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Manager Used the software for: 3-5 years ### "Unannounced price increase" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 4, 2025 It has worked very well for my business for the last 7 years. A bit time consuming to add special events, but ok once averything is set up. But now, unnecessary price increases. Cons I just received an invoice for next year, 2026. They have increased the price of my annual subscription by 20% and that is in addition to a 25% increase the same time last year. No warning, just a revised invoice for the next 12 months. That's no way to treat existing Customers ... There's no way those price increases are justified - the booking software is still exactly the same as 7 years ago with just minor upgrades. I'm looking for alternatives for next year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Absolutely love Checkfront" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2022 When we first started out we took reservations in a paper book....yes you read correctly, on paper...knowing there had to be a better way I researched different software to use. Since then we have been so happy with Checkfront. The support from their team has been amazing. From setting us up to answering my everyday questions, their team is always friendly and helpful. I highly recommend them to anyone. Pros We have been with check front for 7 years now and we love everything about it. It's simple to use, training new employees to use it is easy, the booking process just flows nicely so it makes sense. Customers also compliment us on how simple and straightforward it is to use. I also feel like they are there when I need them to help me out with any issues I'm having. Cons I would like to use the waivers section but it didn't quite work for our set up. There's a couple of little things that would be nice to be able to do with the calendar etc. I also which the app was a bit more useful. I usually always send suggestions in when I come across something that I think would be beneficial for everyone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 1-3 years ### "Very responsive customer care" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 1, 2021 Very positive experience with Checkfront - nothing seems to be a problem, always supportive response from Support staff. Really very happy with product and overall support. Pros The software has many really useful functions e.g. waivers; group waivers; integration with Xero. The developements in terms of the calendar and manifest are great improvements but little tweaks in layout would declutter the view. Some of the details functionality is brilliant - often not easy to find how to do something but just ask the Support folks and they usually have a very neat solution to offer. The customer support is fantastic, so responsive and are very wiling to take a suggestion/issue back to the developers. Cons Find the Inventory calendar a bit cluttered and the mobile app could be done with a little refinement in terms of daily manifest. Integration with Xero needs a little refinement - would be excellent if an admin could choose which Payment Methods are integrated, at the moment every transaction creates a Xero invoice which is not always appropriate (e.g. gift vouchers, cash, face-to-face card payments) so there can be quite a bit of voiding in Xero to correct position. The Partner Accounts are too restrictive for the way we work with our partners so we had to provide User accounts to provide the functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: Less than 1 year ### "So bad I wrote a review." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 February 13, 2025 I was recommended Checkfront by another activity company in the UK. Onboarding was fairly smooth but then things started to go wrong. Customer support wasn't great (aside from having to wait til the end of the day (GMT) before they we're available) with workarounds for bugs being the order of the day. Actual solutions or fixes were a rare thing. Some sample issues: A bug prevented editing users - workaround found but didnt work. A bug prevented payments - was fixed after 12 hours of waiting for Canada to wake up. A bug showing incorrect prices - workaround: turn off visible prices(!). The clincher: A bug rendered the booking widget unusable (it showed no availabilty to customers). Tech Support said they'd know about the bug for 'weeks' and that the dev team were working on it but there was no timeline on a fix!!! I would've liked to have known the system's customer-facing widget wasn't useable before I spent many, many hours transitioning over to Checkfront. I can't risk the key element of my booking system failing so had to pull the plug on Checkfront and return to my previous provider. Honestly one of the worst experiences with a service provider I've ever had. Checkfront has just been through a massive merger and investment and I can only speculate that the changes have completely overwhelmed the company and quality has dropped off a cliff. One staff member alluded to this and hoped things might start to improve in 'a few months'. Right now my advice to anyone considering Checkfront would be to run far away. Pros Clean design, apparently smooth booking flow, low fees. Cons Bugs. Bugs in the backoffice and bugs in the booking widgets. If you're Europe-based you need to know that Tech Support are in British Columbia so are 8 hours behind Europe and they work 9-5 Pacific Time... They're only available at night! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: Less than 1 year ### "Comprehensive system with good support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2021 I have been very impressed that Checkfront has been able to manage all aspects of our reservation system (online booking, calendar, inventory, waiver forms and integration with our POS). We were able to switch from a paper/whiteboard whiteboard model to completely digital this year thanks to our Checkfront implementation and it has been a game changer. Support has been very good and makes all the difference with configuration questions and minor system issues. Pros I have an IT background and was able to install and configure this system mostly on my own. I needed help with a few more complex configuration questions but pretty impressive that a system this sophisticated can be setup by the end user. It is very flexible and powerful but this also means that setup can get quite involved. Cons Reporting is a weakness with no custom reporting options. Ongoing development of the product is slow and currently with no transparency on the roadmap. They have promised to share more info on this though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Customizable reservation system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2021 Very very good customer support team Pros Checkfront allows us to customize our reservation system to fit our specific business needs Cons There is a definite learning curve to using this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CFO Used the software for: 3-5 years ### "Not very user friendly to set up but works well once implemented. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 21, 2025 We've been with Checkfront for almost 9 years and have regularly compared pricing and benefits with other vendors. It is the one that consistently comes out on top, but it seems it's moving more and more to %fee option which is what we were avoiding with competitors. It works well once set but isn't super easy to set up. Pros Once it's working it is a pretty stable product, and works well on the user side. Once it's set it's mostly set it and forget it. Cons Checkfront is not intuitive to set up new items for booking. I don't feel like it's our business model, I think it's a complicated set up that they did many years ago and haven't updated to make it a better user experience. Once set up, it works well but adding a new item for booking takes longer than it should. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Guest Relations and Digital Media Systems Lead Used the software for: 3-5 years ### "Good enough! Still needs more capabilities." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 9, 2025 Generally its good but like I mentioned in my Pros and Cons, there are some things that it lacks. It works well for our team as weve used it for over 10 years but that being said, it isnt perfect. Pros Fairly intuitive software and easy to teach to new team members. Lots of work arounds for problems. Support is very responsive and helpful. Cons Some limited capabilities with reports. Mean more for day tours is seems but we are a multi-day tour company. We wish there was a way to have our merchandise sold through Checkfront as well but the inventory system gives us headaches. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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