Who Uses This Software?

Checkfront is built for Tour & Activity Operators, Rental companies and Accommodation providers.


Average Ratings

193 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Checkfront
  • www.checkfront.com
  • Founded 2008
  • Canada

About Checkfront

Checkfront is a booking management platform trusted by thousands of tour operators worldwide. Our platform empowers businesses to sell tours and activities on any website by providing live inventory management, dynamic pricing, customer notifications, and channel distribution. Checkfront makes it easy to grow your business by automating your administration and housing all your business tools in one place.


Checkfront Features

  • Activities Booking
  • Booking Notes
  • Car Booking
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Checkfront Reviews Recently Reviewed!


Checkfront Booking Engine

Feb 15, 2019
5/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The software is great value for the money. Best out there in my opinion. Great telephone software support during the set-up/onboarding. Ongoing support via email is extremely good, with tech support promptly replying with step-by-step detailed explanations and screen videos of how to address the issues.

Cons: 1. For vacation rental managements, this software in it's current version is very awkward & time consuming to update rates, descriptions, etc if the property falls in more than one category, such as a being 4 bedroom, ski-in/ski-out, base area location, private hot tub & pet friendly. For each category, rates need to be added for that property each time a rate change or new set of dates is added. It seems to be that there should be a main listing that communicates with each of the categories the property is listed under. In the initial set-up, an "alias" can be used, but once the property is up, new rates, fees, taxes, etc have to be added to the property in each category it is listed under. Takes way too much time to do things this way. Needs to be an option to "link" the same property throughout each category it is listed in so rate adjustments can be done with just one entry.

2. Wish they had ongoing telephone support though the email support works well

3. Wish Checkfront had calendar connections with other vacation rental sites such as VRBO, HomeAway, AirBnB, Expedia, Booking.com and so one so once a reservation is made on one site, all the other booking calendars updated at the same time.

Overall: Using Check-front as my online booking engine. Great tech support. Tech Support is friendly, knowledgeable, and usually very quick to reply.

Capterra loader

Checkfront review by Cairns Holiday Homes

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The invoicing and notification system is excellent. It allows for a sequence of events - the initial request and removal of item from inventory, the paying of a deposit and the sending out of a reminder for the balance. It has also allowed us to record bookings that come from another listing site. The notification system is good but , as with with all automatic sequences, you need to think carefully before setting a sequence in train because the same message notification might not be right for everyone. It takes a lot of thought to set up the generic sequence that will most often be used. However, it is very easy to make adjustments to the message before it goes out.

Cons: Checkfront may be used more for booking tours rather than holiday homes but it's flexibility allows for many different set-ups. Therein lies the problem with regard to the help pages. They are quite helpful with regard to what any particular feature is but most examples tend to be about booking tours rather than accommodation. I spent a lot of time working out what I could do and how I should do it, more or less by trial and error. In some ways that is a good thing because I learnt so much more about the system by the sheer repetition of trying so many ways to do something. However, it would have saved me a lot of time to have some real examples of how to set up and overcome particular problems.

So far, I have only two irritations with the software. One is the mobile phone app which could be much improved but is not actually a bother because I really do not need to carry my office in my pocket. The other is the Inventory calendar. I wish I could highlight the row that I am working on because it is very easy to start making alterations to the wrong row. I also wish that I could highlight a period of time to add or remove a property from inventory. You can only do that one day at a time which is tedious and non-intuitive. There are other ways round this and perhaps there is a good programming reason for the limitation.

Overall: Overall, it's a terrific system. Discovering how good it is takes time and frustration. Going from manual pricing to online quoting taught me that the human brain can do things so much more easily than an automated system which has its limits. It took me a while to figure out what I could do and could not do in the pricing possibilities that I could offer. Having said that, the Checkfront system is pretty damn impressive in what it can do but a slog to find out the limitations.

Haliburton Forest Review on Checkfront

Feb 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is very user friendly, both on the back end/set up side as well as the user side. The reservation system we used to use is extremely limited. We love that we can create a reservation and easily make changes. Our old system was not as user friendly and we would have to delete a reservation and re-create it even if we wanted to something as simple as change a date.

Cons: The website version is awesome, but the mobile app is not as user friendly as we would like and we are not thrilled with the reports. For the app, we are unable to check booking documents or update the reservations. That's great that we can check them in, but if they need to add a feature or change their dates at time of check in, we have to switch over to the web version, then switch back for payment. Which is another issue. We have connected checkfront with square, and a lot of the payments don't register with checkfront, so we have to first take the payment, and then record the payment. Very frustrating. We already had a few issues with the checkfront reports, which we have been able to work around, but now that we have connected to square, we are finding it extremely difficult to balance and now our bookkeeper has to refer to multiple reports, which of course does not help. One huge thing that would help is that our items in checkfront be able to communicate with square directly. Right now they convert over and say 'Custom Amount'. In one square report the booking id is referenced, but not others. Very, very frustrating. But if an item, like snowmobile passes, could actually transfer over as snowmobile passes, that would be huge. There are a few other issues, but those are the main setbacks we have currently.

Overall: Overall, we have been extremely satisfied and find that checkfront has more benefits than cons, but it would be nice if the cons could be improved. We have only been using checkfront for a little over a year and couldn't ask for an easier program to use. It has definitely improved how we manage our reservations and are constantly learning about new features and how others work.

Checkfront Has Changed The Game

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After operating our business for years without an online, pre-paid bookings system we had no idea of the positive impact Checkfront would have, not just for our business but for our lives. Red Star Music is a recording studio and rehearsal spaces and there was initial concern that introducing this type of system would 'scare away', deter or frustrate existing customer but to our surprise, the feedback has been overwhelmingly positive. It has been a win/win situation for everyone.

Pros for customers:

* No longer have to rely on getting in touch with us to book and check availability.

* No longer have to request invoices.

* Checkfront with the addition of digital access to the spaces means we are able to be open 24hrs a day, 7 days a week.

Pros for us:

* Protection from financial losses due to people not showing up for bookings, cancelling last minute and refusing to pay. With Checkfront's pre-paid system and our compulsory terms of agreement, the responsibility is placed entirely on the customers to organise themselves.

* Protection from human error during the bookings process (on our part).

* We are now open 24hrs/7 days a week and no longer are required to have onsite staff members collecting payment whenever there are bookings.

* We have more time to focus on other aspects of the business and our lives rather than having to be on call around the clock. Our phones are very quiet these days and we have more bookings than ever.

Cons: Understanding that our needs are fairly complicated when it comes to a customised bookings system, there are really only a few very minor things:

It'd be nice to be able to set a rule that a certain time slot booking can only be booked when another before it is in place. For example - we'd like to run a 2hr discount session from 9-11pm as a gap filler on week days but we only want customers to be able to book that session if a 5-9pm session is already booked so that we aren't blocking a potential 4hr 7-11pm, higher value session. Does that make sense? No biggie though!

There are a couple of things with the mobile app however:

1. If I'm away and I want to check tomorrow's bookings on my phone to see whether I need to be there or not, I can open the app and see in the list of customers from earliest to latest (top to bottom), but I have to tap into each individual customer to see what time they are actually booked, making it difficult for me to get and overall visual of how I'm going to organise the day, hire gear etc.

2. I often want to be able to contact customers when I'm away to give them instructions but there doesn't seem to be any way for me to access contact details, phone/email for the bookings in the mobile app. Being able to tap copy their phone numer and send a quick text would make life much easier.

Overall: Overall our experience with Checkfront has been hugely positive. The support provided by the team throughout the customisation process was always fast, easy to understand and tailor made for me.

Versatile, Cost-Effective Platform with Good Customer Support

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Checkfront is very affordable relative to other tour booking platforms (they charge a flat annual fee rather than a percentage of sales - which I believe is the fair way to operate), and it works great for many purposes. There are lots of options for customization, and it is easy to learn how to configure and manage the platform using Checkfront's tutorials and documentation. There are lots of helpful integrations (Stripe, PayPal, Google Analytics, etc.) that are easy to set up. Checkfront support is always very responsive and helpful.

Cons: Checkfront is designed to work across many types of booking environments including hotels, hourly tours, daily tours, weekly tours, etc. Because these types of businesses have different needs, Checkfront balances those but, in my experience, isn't perfect for any one type of business. As a tour operator, sometimes we have needed to come up with workarounds to meet our specific needs or live with certain shortcomings. Checkfront support is always helpful, but if there is a feature that you need, the best you can do is submit a "feature request" and hope that enough other people request the same feature for development.

Overall: Checkfront helped us migrate from a very inefficient reservations system (email and paper) to one that is largely automated and this has vastly improved our customer experience, saved us a lot of staff time, and given us better tools to manage and understand our business. As a small non-profit tour operator with tight margins, we are not only very happy with Checkfront's pricing structure, but also grateful that they offer a non-profit discount. In spite of a few limitations, overall we are very happy with Checkfront and have been using it for 3+ years.

Easy-to-use booking software made in Canada

Aug 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use for clients and staff alike. As a result, we spend less time answering emails and the phone as people book themselves in. I also love that the company is based in Canada, and that the team is very responsive and the software is constantly developed. There is an affordable option if you just wanted to get started with booking software that does not break the bank.

Cons: A few very specific things would be great to straighten out. For example, we offer 2 different overnight tours - the 2-day Seal Cove Adventure and the 3-day Cape Chignecto Adventure. We cannot run those tours parallel or overlapping - it is either one or the other -, so we set the availability to 0 by hand in the inventory the other tour every time an overnight tour gets booked. This way, however, we also have to block out the day before to ensure no overlapping tour gets booked even though in reality the date is available as the last day of a potential trip that starts earlier. It's not a huge impact, but we might loose a few bookings to this.

Also, we cannot accept single bookings for tours where nobody else is booked on yet as we require a minimum of 2 guests for any tour to run. We have set the booking form (at least for the overnight tours) so that the field 'Adults' is automatically filled with the number 2. We do, however, accept single bookings if other people are booked on already, and we also would accept a pair of Adult/Child as a minimum. I wonder whether there is a way to streamline this.

Complicated systems for Dummies :)

Jul 31, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that this software can accommodate any complicated idea that I want to achieve when it comes to booking my tours.. and also I have just discovered the power of the Partners accounts. It has broadened my idea of how I can sell and increased my success potential. I do not have a lot of experience in this field but the featured of check front has given me a platform of growing my business and gives me a vision of what I can accomplish..

Cons: I haven't really discovered anything so far that I like least because I am in such a learning curve.. I am in the mode of discovering all the new things that I can do so far.. I might have a comment on this in a year or so. Oh yes!! It would be fantastically helpful if Checkfront would send a notification to my cell phone from the app or something that I have got a booking.. I have to log into check front all the time to see if I have a booking..

Overall: I own and operate Stellar Micro Creations, in Rome, Italy. I have absolutely no experience with systems and programming. The check front booking system was incredibly over my head because it was very complicated but in the end it is good that it was so complicated because now I know that it can accommodate every complicated need of booking for my products.. I learn more and more options as I go along. The thing that has made this all possible for me to do is the fantastic support team at Checkfront. Once I got into the groove of communicating with Checkfront I have made hastened the development of my learning curve and am WAY more relaxed and not worried because I know that there is a support team that can help me. Anyway, I have so much more to say. There is also support in the Blogs. I had changed my approach to how I would start my business by reading one of the blog posts about referral business instead of using the costly Adwords which were not really working with my small companies start up budget. I consider the support team and the system as a partner of my business.

Checkfront = Next Level

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Multiple configurations allow us to customize our back and front facing reservation database even though we are not a traditional hotel. Support is usually very detailed and forward thinking. If what we want can't be accomplished, we always get good insight on workarounds and temporary solutions, that sometimes work better than what we had planned. CF constantly works to improve itself. We get monthly updates that bring new funtctions and extension platforms into the mix. It's about 75% of the way to eliminating the rest of our internal support platforms - loyalty rewards, staff scheduling, & customizable customer profiles are the remaining topics we'd like to see incorporated into CF.

Cons: We hold little hope that our feature requests will ever be developed. Configuration on the backend comes with a significant learning curve. One can get lost in the labyrinth of configuration options. I understand it's necessary for all the functionality on the front end but if hotels are configuring this themselves, the labyrinth could be a little less complicated (topics re: parameters, & alias are very confusing).

Overall: Checkfront affords is the ability to automate so much of the reservation process that not only do we have extremely organized and fluid interaction with customer's reservations but we can streamline so many other elements of our system such as housekeeping as well.

Perfect for our Family Business

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless integration with our website. Easy to streamline with our credit card processor. Powerful Reports at our fingertips. Customer Service if there is an occasional snafu. Helpful community and tutorial videos when setting up new accounts, items, events, etc.

Cons: This was tough, but of course there is a bit of a learning curve when you are first setting up all the parameters that are right for you business. Plenty of customer service and a large community support to post your questions, or search for an answer because someone has already crossed that bridge successfully. Also loved that once I set up my "Item Event" (think: 3 day minimum stay for Labor Day) then I can easily use a copy button to make each subsequent year's Item Event. So I do not have to recreate the wheel.

Overall: Really, us integrating Checkfront into our website and online booking was a game-changer for our family business. It has literally saved me so much time and sanity on making/changing/cancelling customer reservations, as well as monthly reports for my own records (and comparing year over year data), as well as for Hotel Tax, and easy viewing for scheduling our employees and cleaning. A true game-changer for taking our business to the next level.

Helpful for Small Businesses

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Basically Checkfront is fairly easy to use. As a tour operator, there is a lot of flexibility given to obtain the information we need from our passengers. We feel it is easy to maintain and fits our needs. For our guests using the software, we have never received any negative comments and feel it is user friendly. We like that we were able to link our liability waivers for the guests to complete ahead of time which saves a lot of time and paper. Another timesaver is the way the bookings are linked directly to our Quickbooks account. Overall, we are very satisfied with everything that Checkfront does for us.

Cons: Reporting seems to have a fair amount of issues. We have contacted support about this and they are aware of the problem but just haven't figured out a solution yet. This is very time consuming to manually calculate monthly and yearly sales totals which are definitely incorrect in the Checkfront system.

Overall: Overall we are very satisfied with Checkfront. Any time we have had to contact support for a problem, they respond quickly and provide satisfactory solutions.

A powerful tool to manage your guest house bookings

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very well thought out and feature rich to accommodate the quirks of your business with good booking calendar and discount options. The support is also great and response times are less than a day. We been using Checkfront for 7 years now and have no plans to move away despite some small shortcomings. Highly recommended.

Cons: The ability to make integrations to other services like accounting systems are limited. With the rise of functional programming like AWS lambda, I think its trivial to add some capability to integrate to other systems using similar event triggered functions or webhooks. Checkfront does have something like this but its quite limited.

There is no support for multi item discounts as yet so customers are unable to get a discount if they book multiple inventory items. This is a key feature that I hope they will have in future.

The ability to style the embeddable iframe booking page is also a bit limited and I can't get it to match my website style.

Overall: Despite some small shortcomings I am quite happy with Checkfront product and support service.

I have a very small business. I wanted software to handle online bookings. In no time it was done!

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most thing I like about this software is the support. Even before I became a customer, Checkfront was answering my questions. I didn't know if the software would handle the things the way I wanted. The tutorial got me started and it provide the base for me to ask intelligent questions. Checkfront answers each question quickly and usually gives me 2 to 3 step by step solutions I could use. The software interfaces seamlessly with my website and their E-Commerce handles my selected payment method flawlessly. Because my business is seasonal, I simply select hibernation mode and my monthly charges are ended until next season. I had no idea what a great fit it would be.

Cons: The only 'Con' I have is when I search help I can't think of the right term to define what I'm looking for so, I get frustrated with the search. However, I can easily overcome that by dropping a note to Checkfront support.

Overall: It handles all my bookings. It's like I have someone in an office full time.

Capterra loader

Best and quick to reply!

Aug 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's got it all.. from booking setup to distribution channels.

Cons: Not easy to integrate and display various currencies. Or take payments in different currencies, but hey - they are working on that.

Also not easy to hide certain products from the public and only allow access with an URL for special events or products that may only be viewed by some customers.

Resource management feature is not live yet, but it sounds like this will be a complete game-changer; making it possible to manage all guides, transport, the hiring of equipment and even activities and accommodation required for trips and tours.

Overall: I've been using Checkfront since day 1 and also have been one of the first companies that support their tour operator applications. I think it is now almost 11 years..

What can I say, just 'simply the best! I've met the team at a conference/travel technology event once and it just shows that this company is built and run by people - real people with a passion to make it easier for anyone to run their business without worrying about the technical details. Keep it up Team Checkfront!

Rental Provider

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is no way that i could do my business without Checkfront. I was able to learn the software and all its benefits within 1-hour. The support staff provides superior service and is always available to help with any questions or concerns i have. I recommend Checkfront to all my business friends and use it 10 times or more a day. Thank you for providing this incredible software!!!!

Cons: I do not like the affiliate program and quite honestly don't understand why i would be required to upgrade my plan in order to allow affiliates to get commission and have there own portal to create booking for the company. I am currently only allowed to have 10 affiliate accounts on my business and with my business working with thousands of travel agents it would be nice if you allowed unlimited affiliate accounts as apart of the service.

Overall: Staff incredible, software flawless and the user friendliness is exactly what i needed! I could not conduct my business without Checkfront!!!!!!!!!!!!!

Great for small camp and conference centers.

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very customizable and affordable. It has allowed me to create an online booking system for our camp and retreat center. The biggest advantage is that it provides most of the functionality we need, at half the price, or less, of other camp booking systems. The pictures and video option for our various cabin rentals is great.

Cons: There are a few minor function problems that I wish would be fixed. We sometimes have a group of folks who set up a booking together. They then want to pay separately, and there is no place to input the credit card zip code on the payment page. I have to go back and edit the original booking zip code to do this. Again, it's a minor issue, but would be a nice feature. One other one would be an option to print a payment receipt, rather than just printing an Invoice that lists the payment being made.

Overall: We are a small Christian Camp and Conference Center in southern New Mexico. The previous director was fully analog, doing reservation in a Day-Planner. This dramatically helped to bring us into the 21st century. We had looked at other camp and conference center booking systems, but they were in the thousands of dollars, plus initial setup fees. Checkfront allowed us set everything up on our own. There was a significant learning curve to setting it up, but once done, it has been a breeze.

Best Value for Money

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I found the functionality of Checkfront to be the best for the cost of use compared to all of the other platforms I tried (and I tried many). As a Canadian business I also appreciate a Canada-based booking platform priced in Canadian Dollars, and their customer service has been second to none. The built-in waivers/documents feature us a great idea, as is their web-builder.

Cons: The only feature I find lacking in the system is a resource management tool (i.e. being able to link staff to a particular tour) but this is in development and I understand they will be releasing it soon.

Overall: Using a booking platform has dramatically improved our business and Checkfront has been a great partner in this. They are willing to work with us to solve our problems and are constantly adding new functionality that is relevant to my industry. it is obvious that they have spent the time to understand the industries they are serving instead of creating a product and expecting customers to change to fit them.

A good foundation but could do better

Aug 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Going from paper based to cloud based has been a big help in recording all our bookings and allowing multiple users to view what bookings have been entered.

We use Checkfront for our accommoation, catering, meeting rooms and equipment bookings so need a level of complexity to do this and Checkfront is up to the task. The main difference for us is that we manage the bookings in house after an enquiry is made via phone/email or our website. We do not run a live booking portal for guests to make bookings from.

Cons: The intergration with Xero does not talk back and forth therefore, invoices that change totals after they are booked show discrepancies with the final amount.

Setting new rates in advance through the item events function was recommended however, it does not suit more complex items such as rooms with multiple occupancy etc.

Overall: Overall, we have been happy with Checkfront. There is some improvement we'd like to do on the notification and invoicing side of things so that the booking process is more informative and smooth. The guides could provide more indepth information on this topic.

Now THAT is service !!!

Nov 07, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service and the software does everything it promises !

Cons: Nothing, because all new future requests are dealt with and they keep improving the software.

Overall: We are a small belgian family entertainment center based in Brussels in the heart of Europe,

CHECKFRONT changed our lives ! We have now dozens of bookings each day automated, planned as such and in multiple language (we have three languages over here)

The reason I give them a 5 star ranking is that their service is just unseen !!!

Try it out, their support team is outstanding and they really listen to idea's and input of their customers.

I think Checkfront will be the leading booking software worldwide with this approach.

Their service is amazing, you can mail them, chat them, even if you raise a question no one has raised before their customers advocate comes back to you after some time and they find a work-around !!!!!

Put your money in this product, you will not regret it ! I wrote this review on my own initiative after I have been blown away by their outstanding service over the last months.

Checkfront team knows what they are doing and they are really really good at it !!!!

Recommendations to other buyers: Yes, we tried a lot of others, do not hesitate, they give a free trial, use it ! We did and we were baffled by the unbelievable 24/24 support, in an online industry where support can be a painful issue, these people at Checkfront have taken it to the next level. I am not affiliated with them, I am just a very very happy customer that wanted to get the word out there!

Good for managing make cottage bookings

Feb 18, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Check from the allows me to easily manage my bookings between my website, Booking.com, Airbnb, TripAdvisor and Home Away. Previously when a booking can in I had to manually change the calendars on every holiday website and it was a nightmare.

I have configured Checkfront to link to my accountancy software (Xero) and I have also started offering customers gift cards.

I'm not technically-minded and have found the technical support excellent, especially when the send me custom videos showing me what to do.

Cons: It does virtually everything I need, but sometimes I don't find it very intuitive. It's disappointing there isn't a way of getting it to work with new Google Holiday feature. No great loss now, but I expect this will grow in customer popularity.

Overall: A feature-rich booking system which works well on all devices. Loved by the owner, accountant, cleaner and, working in the background, benefits our guests too. Life has become a whole lot easier since using Checkfront.

Capterra loader

Solid, feature-filled software product that seamlessly integrates with our business

Feb 08, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Checkfront is easy to use for our customers, extremely reliable on the back-end, provides amazing value for our business at its cost, is continually improving their product, and provides fast and clear-cut support for any issues. It is easy to integrate with our existing services and online presentation, giving our customers a seamless and easy-to-use experience when ordering through our website.

Cons: Sometimes I wish the customizations for automated email communications were more granular in terms of controlling what information goes out and comes in based on product types.

Overall: Checkfront very easily allowed us to move the vast majority of our reservations from over the phone reservations to online reservations freeing valuable staff time. Nothing but good feelings about Checkfront.

Checkfront for Fishing Charters Business

Feb 17, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Checkfront's customer support is brilliant. No question too silly and no work around too finicky.

The system is really easy to use and the online 'How to' guides cover all of the basics clearly.

There's a pretty good range of reports which means end of month is only a few clicks to give the owners a good picture of what's going on with their business.

Cons: I would like to see a few of our wish list items be actioned to enable the system to work even better for our business. Whether these items are added to the full system or a feature being added to our system only.

In the meantime, the work-arounds recommended by support are usually more than adequate.

Overall: Our clients love being able to check availability and pay online. They don't book online as often as we'd like them to but at least the facility is there. Checkfront integrates with our website easily and there are lots of addons available as the business expands. It's a great system.

Super easy to navigate!

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love how easy this software is to use. Setting up tours, packages, classes and hire options has been a breeze with easy shortcodes to include booking links on my website. Also love that if a class requires certain hire equipment, with each booking the hire equipment also books out - meaning I can't overbook our standard equipment hire. The app is super easy to use and love that it all syncs with my phone's calendar.

Cons: Would like a "membership" option for those that frequent our business. I know there's a workaround but it's not really the easiest way. The upgrade to using liability waivers is a pretty big price difference! Would love a smaller pricepoint option for single option upgrades as I don't need all features on the next tier.

Overall: I love checkfront. Customer service is great. Responses are quick. The app is user friendly and easy to use.

Checkfront review

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Checkfront offers the best value for money of any online reservation software I've explored. They offer great functionality for very reasonable monthly rates - and they offer prices in CAD, which is rare.

Cons: I have virtually no complaints. As is the case with any software that isn't fully custom you will never find a perfect solution to match a unique business. I think Checkfront has done a great job of ticking enough boxes that I can workaround any challenges that they don't address directly.

Overall: The Checkfront platform has improved my overall customer experience and improved the workflow for my staff. We have integrated waivers, automatic notifications and the ability to take reservations when the office is closed.

Central to our organization

Jan 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's infinitely adaptable, and when faced with limitations, you bring them up with the support staff, and they will see to having the program modified.

Cons: Only that its real-life software, so perfection is still a ways off.

Overall: I just wanted to convey a HUGE THANK YOU! We did a data export from Checkfront for one of our routine procedures and noticed that the "End Time" data has been added to the "End Date" field for all Booking Index exports, as we requested in the Help system, and even on the screen displays. THANK YOU SO MUCH for doing this... it will be a huge boon for us in managing the resource usage for hourly bookings.

Checkfront is absolutely central to our studio management here (https://www.urbanglass.org/studio). Now its very more valuable.

Recommendations to other buyers: If you need scheduling software, use it!

FRUSTRATING !!

Sep 27, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: A relatively simple system to use and easy to navigate. The layout is good on the calendar pager and the reports offer valuable information.

Cons: I find the system very inflexible to my needs, eg. Can not offer Room only and Rooms with breakfast from the same inventory stock.

There are no error messages when you are clearly not setting things up correctly. Eg, Setting up an event, you have to go to the help page all the time to ensure you are doing it right. Pop ups with helpful tips would be better & time saving.

Item Event Rules/rule sets are too complicated and open to user error, the software doesn't make it user friendly, there are too many pages to refer to. The software allows you to enter dates that overlap other events, this should not be allowed, its frustrating when setting up seasonal prices. The system is too time consuming and requires manual input when it should be cross checking dates and pop up an alert if incorrect, quite often the event doesn't work....Frustrating!

Having to import every booking that goes through a channel manager and unlock it first ! Time consuming ! Why doesn't it go into the calendar automatically?

Unable to change the price on the initial page when making a new booking, this has to be amended afterwards.....frustrating that you can not enter it right first time !

Unable to set up more than one policy. This is so inflexible when you are selling services and accommodation which have different policies for bookings.

I have been waiting 6months for you to fix my inventory errors and minimum stay rules.. Poor communication and no urgency whilst I lose money & bookings.

Overall: It was a good system to get me started in my business but it doesn't offer me the flexibility i need.

It was easy to set up.

Easy to navigate.

Definitely a good business solution

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The ease of the real time online booking for our customers and the automated guest management functions

Cons: -lacks basics like being able to hide financial reports from front line staff.

-can't return partial funds to a credit card, must return full amount charged

-managing AR/AP payments is confusing and a huge hassle

-no way to visually separate products by time on the dashboard calendar (i.e.: afternoon tour from morning tour, etc, based on start time)

Overall: Overall the decision to go with CF has been very positive. It has definitely made handling the large volume of customers much easier. The automated parts, like guest confirmations, has been time saving for sure. We do find the product set up with dates and times to be rather confusing and almost always involves support emails to get us sorted out. It would be great if this could be more intuitive. Also the option to handle retail items would be a huge asset. The only real negative is that I can't hide my financial reports from the front line staff. If I restrict this access it also restricts the reports they need to cash out at days end. I would consider switching off of CF if I was made an offer by a similar company who offers this feature. (I simply haven't looked yet, but plan to do a system review in the fall). Overall the support and features are worth the very reasonable price for what we find to be a stable system.

Awesome, simply awesome

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I book over a hundred volunteers each year and it's a one-person show here. I don't know how I did it before CheckFront, I really don't. So many steps are now automated for me and it's a breeze to keep track of bookings. I use notifications a lot to send volunteer handbooks, orientation videos and other important documents that I used to have to track and send manually. What a relief to be done with that and to be using notifications instead.

Pros: I am able to integrate nearly my entire workflow in one place from reservation to payment, notifications and more. For me, it just works.

Cons: Can't think of anything off hand. If it could take my volunteer application as well, that would have 100% of my work in one package.

Recommendations to other buyers: I book volunteers, if that's your business, get this.

Capterra loader

Everything you need as a guide

Aug 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Checkfront allows you to set up a tour guide website relatively quickly without the hassle of knowing how to code. Although the designs are limited they are perfect for displaying tours available for your clients and making it easy for them to check availability and book tours. The backend system is what makes this powerful, allowing me to manage my tours whether they were booked through the site or via agents.

Cons: Some of the set-up if requiring special options is rather complicated but the help notes are clear and comprehensive. It is just a matter of persevering and checking to make sure you've got it set up right.

Overall: Checkfront allows me to have a customer website to take bookings but also the ability to take bookings and payments from a variety of other sources and manage them all in one place.

Rating Checkfront

Feb 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love many things about this software. Most of all, I love 2 things - that it is really easy to navigate from the back end, therefore allowing even our instructors who aren't necessarily the most techy to navigate it and make bookings. I also love love love the customer service. We use many different systems for our business and this always provide the best customer service - even personalised videos when needed.

Cons: Least - we have so many products it does take time to input them all. There is a little bit of a learning curve in setting up the fine details for each products, but i think this is inevitable.

Overall: We have managed to provide a quicker and better customer service which is great. We are always able to track and account our bookings a lot better. All experience is positive!

Versatile and great choice for VR Arcades

Aug 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really appreciated that I am being billed in Canadian dollars rather than US dollars. I like how the plans are scalable. The functionality allows for many variables as well as e-Gift Certificates and many discount options. Integrates with Square and Quickbooks which is great for a small VR Arcade business.

Cons: The knowledge base is a little sparse so I had to contact them directly for several situations.

Overall: I chose Checkfront for my Virtual Reality Arcade business mostly because it is Canadian based and is one of a few companies that will bill me in CAN. I also chose it because they do not add a fee for each booking like many of the others do. That was important to me as I did not want my customers paying a 'booking fee'. The customer service has been EXCEPTIONAL!! all of my issues have been resolved and in a timely manner. They are super helpful.

Checkfront for Tour & Service Company

Feb 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is fairly easy to navigate and launch/integrate on your site.

Cons: As with any out-of-the-box software, there are some limitations and restrictions.

Overall: We needed to integrate a simple booking widget on our custom-developed website -- Our website is fully developed, already integrated with advanced searches and complex structure, so we needed something that could be used as booking engine only and added to each individual tour page.

Checkfront offers the use of a widget that allows that. It's possible to customize the widget via css hower if you want full integration, you might want to consider the developer mode.

There are some limitations in terms of settings and things you can tailor but overall it's a good product

I wouldn't know about completely building a site with Checkfront, but to use it as booking engine in a fully developed site seems to be working alright for us.

Anglers lodge 3,5 year user review

Feb 08, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The stability, easy to use at a reasonable cost.

Cons: The Web GUI, it hasn't changed in 4 years, a lot of connections to different external suppliers that only apply to certain countries has been done but not a single change on the graphical and user interface on the web. Customers just don't find their way to pictures etc, it is too many clicks. Another really bad thing is that the staff interface does not show closures and other event on a item based level which means you sometimes miss vital information in the customer calendar view.

Overall: Accomodation and charterboat bookings. Nothing more fancy than that.

Works Great, Great Support

Sep 21, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: We have used Checkfront since our inception in 2012. We have grown and so have they. They have done a great job making things better and their price is fair. Any issues we have had support has assisted in a timely manner. Reporting is great and notifications to customers is easy to set up.

Pros: Great reporting, easy to use, well priced.

Cons: My only slight issue I have with them, is I would love to attend a 2-3 day Checkfront "University". I get the feeling we can do more with Checkfront and are only using 75% of it. Of course, they have a great and very efficient configuration call that helps and this probably is the more efficient route to go anyway.

Recommendations to other buyers: Do it!

Capterra loader

Good All Round Payment Solution

Feb 15, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to embed the purchase screens into our website, so customers do not need to visit another site to make a purchase. Option to connect Tripadvisor system to our items in Checkfront. Connectivity with our games software. Generally the over connectivity to other systems we work with.

Cons: Reporting... there lots of report options, but I do not like how you set these up by having to select columns and then this is saved for everyone. Good that you can download to excel but would be nice to have some editing function within Checkfront

Checking Checkfront

Feb 10, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Flexible

Good features ie times slots, pricing structure

Able to add photos and videos

User friendly

Very Satisfied

Cons: The pricing could be more suited to different countries as we are south african and get charged in dollars and it can fluctuate quiet considerably

Also need to be able to use multiple currencies for products ie dollars, euros etc.

Sometimes battle with the embedding on website would like more features to be able to use it in different formats and ways.

Overall: We have been very satisfied with checkfront overall and would recommend it to other business.

Love this booking tool! Even for our odd use of it.

Apr 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We don't use the booking software for its original purpose, but it still works great for us and the customer support works with us as though we are just as important as every other "typical" user. The system is easy to change to fit your needs and even though it is constantly evolving to get better, you don't sign in one day and feel completely lost.

Cons: I wish that it was purposefully made for our type of business, but that is by no fault of theirs. However, it is easily working its way to being exactly what we need it to be.

Wippersnappers Kids Play Place uses Checkfront

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really liked how user friendly the software is. Even when I first started using it, it was intuitive to figure things out. If I didn't know how to do something, customer service was amazing in getting back to me with a solution, often the same day. They were very good at explaining how to do things in layman's terms.

Cons: The only negative is that we have two products we sell, birthday parties and summer camps. We have different rules for each that we list on the bottom of the invoice. There is no way to be able to "pick" which rules list we want to use, so we have to post both sets of rules to both items.

Overall: Overall Checkfront has been a lifesaver to our business. Before we implemented our online booking, we were spending up to 20 hours a week chasing down phone calls, answering calls and physically running deposits through our POS. Now we are able to focus more on the customer experience.

Simple, smart booking system with lots of functionality

Aug 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Provides 70% functionality what our business needs, which is way more then other solutions do.

Automated payment gateways.

Easily configurable.

Quick response time from support.

The functionality is getting better month by month.

Cons: Hacks needed to configure complex relationship, but you can use an item as a token to create the logics.

Silly bugs.

Sometimes easy win bugs are not corrected.

Not that cheap.

Only one currency can be used at a time.

Overall: Overall this is a nice booking solution. I can recommend it. There must be a lot of work behind the scenes.

Awesome program Awesome support

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just works. I get exactly what I need and it saves me hours of time.

Cons: I have zero complaints

Overall: I book over a hundred volunteers each year and it's a one-person show here. I don't know how I did it before CheckFront, I really don't. So many steps are now automated for me and it's a breeze to keep track of bookings. I use notifications a lot to send volunteer handbooks, orientation videos and other important documents that I used to have to track and send manually. What a relief to be done with that and to be using notifications instead.

Recommendations to other buyers: I work with others in this industry and suggest to them all the time, get on CheckFront and your life will be tons easier.

Great Features, Design Needs Work

Aug 20, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are A LOT of ways to customize booking forms on check-front. We run a multi-purpose community center, with multiple rooms at different rates. This software is able to handle all of it and is one of the few programs available where I can adjust payments manually.

Customer service is also excellent - I've received so much help from the team online. The customized videos that they have sent to me have been most helpful. All of my queries have been answered within an hour or two of asking.

Cons: - We hire out on space on an hourly basis to limited English speakers. Our customers repeatedly say that the red and green days (for customer online booking calendar) are unclear. It would be great to have a yellow option that shows SOME times are still available during a day if the whole day isn't booked.

- Very difficult to set up from the beginning

- Would like more report functionalities (ie. basic monthly breakdown of who booked how many times, income generated for a particular period, calendar print out of bookings)

- A drag and drop feature for adjusting bookings would be appreciated.

Overall: The software is clearly developed by people who can incorporate a lot of needed functions into one space. The visual design of everything, however needs work - it's clunky and there are too many pages to navigate through when booking. It's not attractive to incorporate the online booking forms into our existing website.

Fantastic customer support, great array of booking features, lots of details can be adjusted once you figure out how to navigate the admin sections.

A cost effective solution

Feb 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Checkfront pricing plan is set, not commission based.

Strong levels of support, can ask directly to support team.

It works. Minimal down time and easy to access customer information, bookings.

Cons: Cannot display prices in customer native currency.

The backend process of entering event based pricing is slow, no function to upload CSV file.

Customer side booking page could be smoother in regard to flow, display of addition of options.

Overall: So far has been a good experience and helped my business to grow.

Capterra loader

Great multilingual online booking platform

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I was starting my tour operating business in Berlin when I implemented CheckFront. I was looking into a solution dealing with online bookings and invoices as well as with my calendar and this in multiple languages. I am delighted with the the solution and Checkfront offers a great customer support service. They deal with your questions quickly and in a very friendly manner. I can only recommend.

Cons: I had to invest some time during the implementation to adapt the software to my website look and feel. However, this was mostly because I wanted it to look exactly as the rest of my brand. I could achieve all what I wanted though :)

Kayak Tours, Lessons and Rentals.

Feb 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Tis software is by far the most versatile we have used and never lets us down. Anything we think we need to do Checkfront handles it. Their online help and service is quick and simple always resolving our issue we may have right away.

Cons: To be honest, we don't have any con's. Having a mobile version lets me keep up with everything while on the go away from my desk.

Overall: Checkfront is such a friendly business. We are in Victoria where they are located so are able to have a great personal relationship with them all.

Love Web Version, App needs work

Feb 08, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use and ease of changing reservations. So often we have guests change their minds and Checkfront makes it easy for us to provide good customer service to all of those indecisive guests.

Cons: In the app version, we cannot check booking documents/waivers. It is also very frustrating that app often does not connect/record payments taken through Square. Our book keeper has been pulling her hair out trying to organize all the errors and inconsistencies this has created.

Overall: Overall Checkfront has been a major upgrade from the modified version of Camus we were using previously. No way would I ever go back, it has made reservations much easier and faster as a whole.

Great service for a medium sized business

Feb 09, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can control everything myself

Customer service is great

Presents well on the site and the notfication system is great.

Cons: We find the monthly cost for the mid range level quite high, but we need if for the number of reservations we take.

I wish first night deposit was an option versus a percent or a set dollar amount.

Overall: We save time and money by no longer worrying about double bookings and the system sends reminder emails to guests which has cut down on peopke thinking they booked other dates. We even use it for restaurant reservations. Customer service is very personable and always helpful. Overall a great product that has freed up a lot of our time so we can focus on other aspects of the business.

Checkfront and Reservations

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Checkfront is great and easy to use for table reservations from both a consumer perspective and a business perspective. It is user friendly, simple to navigate, and extremely useful with its built-in charts and reports.

Cons: When editing a reservation, if the cost changes you must obtain the card information from the cardholder again. I wish there was a way in which the card information remained on file for the customer until the reservation was completed.

We've loved using CheckFront because of how easy it has been to use for us and our guests.

Sep 14, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We like how guest friendly the platform is. It's easy for our guests to see what we have available, make sure it fits their needs, and book according to what they want. Prior to CheckFront we used a system that resulted in guests calling our reservations team via telephone constantly. Since implementing CheckFront, guests have become significantly more independent.

Cons: I wish CheckFront had more capabilities. One example would be reporting. We like to look at our properties and really track how we're doing, as it's important for our investors to know. If we could personalize our reports more, it'd be a great help.

Capterra loader

Excellent software for the axe throwing industry!

Feb 08, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like how easy it is to book for our customers. Square integration is always a plus. We have different options for people to book and it is super simple.

The schedule has a great layout but I wish you could have it as a list as well.

Cons: One-time events are very difficult to create and book. For example, I had a competition one Jan 15th with 30 places available but It allowed more people to book than slots because it gave 30 spots per day rather than for the event.

Inventory calendar is strange. It takes multiple tries to get the desired quantity because items are connected.

Doesn't get easier than this!!!

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that our clients get to book their charters online. The convenience of knowing that their card information is secure is a great comfort to us.

Being able to go on the app and view the calendar makes my job easier, less time trying to find all the information, as it is all available in one location.

Cons: I wish the app would allow you to change the trip details, without having to logon to the website. That's about it.

Overall: From the very beginning, customer service was there with answers to any questions we had. It was helpful for them to send videos of exact steps for corrections I needed to make.

Capterra loader

I have being using Checkfront for almots 5 years, and overall it answers my needs

Feb 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Checkfront is helping me to manage a small holiday resort and it's like a minivan, not really attractive but efficient. You can include some add ons that makes it even more performant. Good support and friendly communication

Cons: A bit clunky and the front side, better than others but not up to date compare to Lodgify. Rate management can be a pain and not yet compatible with Zappier.

Overall: I can manage remotly my short term rental buisness

Great customer service comes through when the software is difficult for a layman to understand

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software does everything I need it to do as a small business that has varying needs for our different tour options. It takes a while to get used to but the features are great and our customers find it easy to use and book online.

Cons: It's not very intuitive in terms of the parameters and trouble shooting. However, the customer service agents are FANTASTIC and always figure out the problem I am having quickly.

The fix may be a simple click but it isn't easy for me as someone with limited computer skills to navigate and find.

Overall: Checkfront helps me keep track of our customers, our schedule, and revenue.

It's a really great program to keep us organized. The app could offer more options in terms of controlling inventory and making changes to existing reservations.

Capterra loader

Easy to use, but for small orders

Aug 18, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clean, colourful and easy to use booking software. Easy to learn and setup. Has enough features and functions but not overly complex.

Cons: From an Audio Visual booking perspective, we need to include sometimes tens to a hundred items. Loading individual items is a bit tedious in different categories and the invoice document becomes massive.

Overall: The inventory calendar is excellent and easy to use. Same with the client calendar.

Great Booking System that Integrates well with Website

Jan 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customisation, Functionality.

Cons: Steep learning curve, but with support we've been able to create the right solution.

Overall: Use this across 4 websites and 3 seperate businesses. Was able to create a bespoke solution for our complex booking system covering max bookings per time slot, multiple product types, taxation, ticketing, special events and more. Have been using product for over 1 year, and it is far superior to other similar booking/waiver type products on market. Complete solution for bookings, payments, waivers, deposits and more.

Great customer service, who have been available whenever we have needed it and have gone above and beyond the call of duty.

Recommendations to other buyers: Take the time to learn the product from the reps.

The Best

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Responsive product development team, easy to use, clean sexy interface, helps our business thrive.

Cons: Wish we could customize layouts more easily of the client facing invoices and forms.

Overall: Responsive, responsive, responsive. If you have concerns they listen and work towards incorporating changes. It might not be today or tomorrow but over the past 6 years with Checkfront they've grown with us and expanded capabilities that helps us do more in less time.

Amazing platform for a new business! Loved the site builder!

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The site builder was far easier to use than wordpress. It really was drag and drop and made the site building process extremely simple! The support was also incredible with near immediate responses!

Cons: I used this platform for booking hour long appointments. It is more geared towards hotel/vacation stays.

Overall: Incredible experience. I HIGHLY recommend checkfront and their site building software/add on to the membership. I wouldn't have had a clue where to start with a complex wordpress site as a non-developer, but I really was able to do everything myself on checkfront! Amazing company and staff! 5/5 stars!

Works very well for a complicated business

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean, simple, easy to use. We were able to design the platform to our own complicated needs. Its intuitive and well designed. When we came across challenges, the support team are quick at responding, especially within work hours.

Cons: The cosmetic design is a little bland. Some of our less technologically inclined guests struggle to navigate the booking process. Some of the buttons on the invoice and through the booking process are not super obvious.

Overall: Excellent! I demoed 11 other booking softwares before i found Checkfront. This was the only one that could manage our complicated business structure and bookings. Some of the other softwares are massively over charging for there services. We feel we get value for money and a good product with Checkfront.

Nomad Review

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to sign up and get going. Good reporting

Cons: Needs more integrations such as CRA, and calendars for scheduling rentals

- Needs Customer accounts so they can sign in and re-order what they had previously

- Needs Customer rewards program

- Inventory needs to be able to capture more info on each item

Overall: Has been great, would like to see more reaction to requests being submitted by individuals and groups on the forum

An excellent solution with phenomenal customer service!

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Checkfront has the best service, hands down. We have applied this tool to an industry it wasn't necessarily built for and so we've had to find some work arounds. We love the tool and can't imagine going anywhere else.

Cons: Our only "con" is that this software wasn't built for what we use it for (not their fault) so we have to spend time finding work arounds. But it's worth it!

Great platform for remote work

Jan 24, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how versatile it is, especially with a team who works from various locations across the globe. Organizing items and discounts are easy and efficient.

Cons: It would be nice if the software could accommodate brand ambassador functions (third party sales).

Overall: We use it for travel sales and it works great for keeping various packages and discounts with the proper dates all the n one place.

best booking platform ever

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - extremely good support

- they keep innovating

Cons: all is good, there are no downsides, really, I challenge you to name one thing it does not do, it is awesome

Overall: everything is going smoothly thanks to them, they saved my family and private life, I can not thank you enough for making 500 mails per week go automatically with notifications and booking statusses it is just brilliant, nobel prize for booking systems ! *****

Robust, but missing some obvious features.

Aug 24, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The homepage option I chose is absolutely beautiful since it showcases pictures front and centre. It's also mobile-friendly, which is a huge plus. It shows you if people are using mobile or desktop and it's about 50/50 for us, so it's definitely crucial that this is a mobile-friendly experience. It's also easy for most of our users to use, which is great.

Cons: There are some features that don't exist, like charging a hold to the credit card. I'm using the product for a condo amenities booking system, and it would be ideal to be able to put an amount hold on the user's credit card as a security deposit. Instead, we have to actually charge the client and then process a refund manually, which is tedious and time-consuming. Luckily the software is detailed enough that I have been able to work around most of the issues so far, but some of the workarounds have been ridiculous. For example, for one amenity we have a per hour fee. Instead of being able to input a maximum daily fee, I have to input the fees individually.

Good product great solution

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We love that its a one stop shop for booking and waivers and payments. It streamlines everything we need all in one place without confusion.

Cons: The pricing is a bit high compared to other top schedulers and to do more detailed scheduling it can get a bit confusing and overwhelming. Also there currently is no solution for growing business or multiple locations so thats a bummer.

Overall: Overall checkfront is a good program that also offers help when needed. With fixes to above issues we believe checkfront would be one to reckon with compared to other programs.

Great Value

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We operate several businesses within one. Very few software providers out there were flexible enough to handle both our bike rental and bed and breakfast business.

Cons: I honestly have no complaints about Checkfront which is unusual because I am normally very picky!

Overall: Checkfront has been a great investment for my small business. Customer support is great.

I'm so glad I chose this!

Jul 31, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to install. There were a lot of tutorials. The customer support is fantastic. I got my booking function to look exactly as I wanted it to look on my website. It saves me a crazy amount of time from trying to deal with customers manually or by email.

Cons: It seems complicated at first but if you follow along with the tutorials and just kind of play around with it is amazing! It is not something that is going to take three or four hours if you have a lot of items to add or if you are looking to do things like classes or weird things that the program was specifically designed for. But the end result is worth the time you spend.

Overall: I have no experience or training in building websites but I did my whole website myself by watching videos and using tutorials. I also used Checkfront for adding a booking and payment system for my business.

Recommendations to other buyers: I didn't set it all up before my free trial expired and I probably should have. In the end I ended up just getting a subscription and setting it all up. Once it wasn't free anymore it really gives the incentive to actually get it going! I'm super glad I chose this program.

Great booking tool

Feb 08, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to book the tour to my company. Also it offers so many tools to create business opportunities.

Cons: I need assistance from customer sevice everytime i am trying to create something different than just managing the item regularly.

Overall: My experience with Checkfront is the best. I will keep this tool while I can.

Best folks in the industry

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great core features, rock-solid stability, and ease of setup and integration to our systems. And they have a fantastic support team.

Cons: Odd occasional niggles with the API (though support usually solves it quite quickly), missing some big data integrations (we're very demanding clients).

Overall: Best in class still!

We use it for a party rental company and it handles are bookings well.

Sep 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility on how it can handle all types of bookings. It does not matter if it is daily, hourly or monthly you can configure it to handle your most basic needs.

Cons: Wish they allowed more agents on their lower plan. We know that the software is mainly for accommodations rentals but they did say that it could be used for rental items also. It would be nice to see some route planning feature included in the future.

Overall: Precise item quantity tracking to avoid over booking

Fantastic service, saves hours of time

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of customisation and great support to help mould it to your business. Saved us hours and facilitated greater organisation

Cons: Quite complicated to set-up but great staff assisted the process with personalised videos

Overall: Automated bookings for photo shoots and workshops, reliable and efficient - great service.

Modern and easy to use, but lacks basic features

Feb 08, 2019
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The built-in integrations for WordPress and Facebook are very professional in appearance and connect into existing websites easily.

Cons: There is no easy way to look up previous customers since the search function only supports first and last names so I have to use an external spreadsheet for customer lookup. No upselling functionality. Built-in reports are very basic and cannot be customized. Very little development in the last five years.

Overall: Overall Checkfront has greatly simplified my business, but the lack of some basic functionality makes it unnecessarily difficult to use on the backend. I would choose different software if I were starting over until the Checkfront software matures.

One of the best business decisions I've ever made

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's versatility. Amazing support. Best!

Cons: The colour of the calendar on the booking page

Overall: This is our first booking system used for online bookings and we studied many before choosing Checkfront. The functionality grows as our needs increase. We usually always find a solution with the great support team. We are 100% satisfied.

Checkfront for adventure business

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent support, and the software offers a great deal of versatility!

Cons: Interfaces can be a bit hard to overcome for new customers.

Overall: Checkfront has a lot of features that works well, but there are bugs within the system that can be hard to get help with. But Overall, GREAT support and a Well working booking system!

Checkfront for Non-Profit Use

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to create multiple types of events and have invoices auto-generated.

Cons: It can be difficult to edit past invoices. It would be helpful if when registering a group, Checkfront could collect names and emails of each participant.

Overall: Overall, my experience has been good.

GREAT Customer Service

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: -Customer service team is great! Extremely quick and always thorough.

Cons: -Ease of viewing availability of items - the inventory calendar is challenging to navigate and not always easy to interpret quickly

Overall: We run a unique service and Checkfront has overall been extremely adaptable to our needs.

Capterra loader

Improves sales and streamlines back office

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and setup, partner apps help to make this a very powerful booking tool for the price

Cons: It would be nice to be able to customise the diary view, to reflect the item rather than seeing the customer name.

Overall: For the price, this is by far the best booking system on the market.

Booking software made for everyone

Nov 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Great versatility

Affordable software

Zero downtime

Plenty of built-in integrations

Cons: The calendar grid doesn't allow you to book a reservation by clicking to add.

Overall: We use CheckFront for all our booking needs. From RV, Cabins, to Birthday, CheckFront handles it all.

Easy to implement, great support

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it's easy to implement, and compatible with popular booking sites

Cons: User interface could be updated for a fresher, more streamlined, modern look.

Overall: I take online bookings. this has increased my sales. every time i need support, i hear back fast and get the help i need.

Support is quick and helpful.

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, functional interface, nice colors, many options for views and details, seems compatible with other systems

Cons: I probably don't use half of the features, as a non-computer guy I have a hard time knowing how to navigate adding and removing content

Overall: Functionality

Great for tour business!

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is user friendly for admin and for the end user. It is clean on the user side. The report capability is great. I love the easy of moving customers from one trip to a different trip and the cancellation and rain check functions have saved our day. Customer Support is spot on! They try very hard to implement function requests quickly.

We love Checkfront.

Cons: The admin side can be confusing but the support is always there to walk you through.

Overall: From the day we started it has been a wonderful experience and it is great for our company and our customers.

Capterra loader

Don't Follower!!!

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Checkfront Software is much faster, more customizable, and WAY more profitable to your company than other industry choices.

Cons: Lacks small upgrades in features than others in the market.

Overall: Reliable, Affordable, Profitable and Customer Service is Fantastic!

Booking site made easy

Feb 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Self booking for customers & easy for staff to make bookings & see whats available.

Cons: Bit cluck if you are setting up different prices for same item

Overall: the help service is great, very responsive. Just what every business needs. Overall the product is user friendly.

Capterra loader

Great product BUT

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use

Great and available customer service

Cost effective

Quick

Reliable

Cons: The app isn't as functional as it should be

Overall: Checkfront handles my every day bookings for my tour company. It's easy interface reduces the fatigue my team faces with other engines.

Great for SMB

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A lot of possibilities

A lot of integrations

Great for tourism

Cons: I've done a lot of features request but they don't seem to be release

Emails are only supported with HTML... not a lot of personnalisation. Doesn't support CSS

Missing integrations like Facebook ads or complete mailchimp integration (list synching)

Overall: It's been great, really! But I would like to push it further with some additionneal integrations

Easy to use portal for lodging and rental reservations.

Sep 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Checkfront makes setting up custom items simple. It also allows for easy communication with customers.

Cons: We often have repeat customers at our lodge and there is not a quick way to duplicate their customer information for a new booking.

Not what i expected

Mar 11, 2016
4/5
Overall

5 / 5
Ease of Use

1 / 5
Customer Support

Comments: Have just turned to the Soho Account after 2 times of using a free account. I had contacted one of their customers and they had clearly stated that the only issue with checkfront is handling multi day tours....i thought that it wouldn't be such a problem, but trying to configure a nine day tour (i have been on it for more than 10 days, with reasonably good support from the staff), have ended up that i have to just name the tour 9 day, 9 days will not be allocated in the calendar, and the worst is that inventory cannot be handled and i have to do it myself....Quoting their words on one of their replies (after upgrading to Soho account) "How the customer solves his inventory issue is by managing it himself, as well as having the name specify the amount of days, i.e. 8 days." Very disappointing of them not to tell me that before i went for the Soho account, but they only waited until i payed the Soho account to admit it themselves.

Now that i am finally up and running with the tours.....which really look great.....i have a continuous problem having 4, 5, or even 6 different staff member answering my questions...and the answers are not at all consistent and somehow they do not tend to realise the issue and all i have to do eventually is solve the issue my self....

It takes me at least so many days before i get a head on answer....

Everything is generally OK but the support is very poor.....

Handles the customers life cycle from bookings to payments

Jun 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have a small Hotel that needs efficient customer handling, this system gives you the flexibility to set up your customer communication and what shall happen during the time from a booking until the customers checkout both on SMS and Email... This is really flexible and can messages can be triggered easily based on your need. This gives you next to nothing of work before the customer arrives and good customer information and experience. The second is the easy way to implement 3 party payment gateways like Stripe and the automatic generated invoice sendt to the customer one email with "pay now" button in the invoice connected to the payment gateway.. It is easy to integrate the add ons and if you have any questions they have premium support. One more thing, they have "ready to go" booking pages..

Pros: Easy interface, admin from the APP on the mobile, flexible customer communication and easy integration with add ons..

Cons: Nothing at the moment

Quickly fine-tuned for our needs!

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Professional software, comfortable to use and easy to set-up. We don't have IT team full-time, and it was still very easy to set up. All information is in cloud and we can use a variety of platforms (web-based, apps) to share information. Email notifications that can be tuned are great.

Cons: We are a small scale, but growing hospitality business and we're missing the feature of assigning rooms to customers and having it all visible on a dedicated dashboard.

Overall: Saving time and structuring work, coordinating in between team members.

Great system however even better customer service

Aug 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is fantastic

Reliable platform

Cons: Missing some basic options and functionality

Overall: We have been using Checkfront for some time now and the two main areas we consider priority, Stability and Customer Service are second to none.

They are always fast to respond and support when needed. I will be continuing to use Checkfront over the coming years providing they continue developing the platform.

Thank you

Simple to use

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of use and how fast new staff can learn how to use it.

Cons: It would be nice to have the option to ad wavers with out jumping up to the higher price point.

Great tool for bookings and renting out equipment

Feb 11, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great overview of both inventory and bookings.

Easily customizable.

Large number of features available.

Good knowledgebase available.

Cons: Some features can be hard within the menus, especially some fields for entering translations for the menu you are currently working on.

Overall: We use Checkfront to manage the sports and hiking equipment that the University lends out to students. We utilize most features of Checkfront except for the features relating to accepting payments, since we are a free service.

It is a great tool for managing inventory and bookings.

Checkfront is a great booking tool for our business (transportation company)

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the functionality and how seamless it integrates into our website and payment gateway. Our customers find it easy to use. The reporting features are also a big plus.

Cons: I wish I could customize a couple things, but overall it works really well.

Overall: Overall its a great product with amazing customer service!

Checkfront as booking tool for start-up activity provider

Aug 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use in terms of product build - very user-friendly

Cons: Back end API integrations - getting there though

Overall: Really positive - very easy to work with

Customer Support has Dropped.Off so much-extremely disappointed/frustrated

Dec 03, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

Comments: Originally Checkfront was excellent with customer support and now it's response time is 3 DAYS to get a response. There are much better biking systems available that are more user friendly and cutting edge with features. They don't answer phone calls anymore and all trouble shooting needs to be done solely thru email back & forth-give me a break there's only so much that can be don via email. They told me that I should upgrade mu plan to a higher monthly price for the phone support & "better" customer support. Had typically hibernated the account in the winter & kept account open & have been paying year round. Extremely disenchanted with the service. TOTALLY UNACCEPTABLE TO BLOW CUSTOMERS OFF--how UNPROFESSIONAL!!

Vendor Response

by Checkfront on December 16, 2016

Hi Nicole,

We are so sorry to hear that you are frustrated with our Support department. We do offer different levels of support at each pricing tier, but we also do our very best to not enforce these limits while our support volumes are low, and it is not affecting our ability to serve other customers.

The last thing we want is for you to feel disappointed and frustrated. We always strive to create the best possible support experience and regret we have failed you in this. Our Support Manager Chris will reach out to you to see what we can do to improve your experience!

Excellent customer service - my business wouldn't be the same without it

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customer service is second to none. I have asked about 6 different questions and the response was brilliant

Cons: Ideally the only thing that can't be done is change the layout of calendar / categories. Specifically it would make sense to have the categories showing before the calendar rather than under

Small Travel Company

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and smooth processes. Easy overview if all booking

Cons: no EU real-time support. We only receive overnight replies

Overall: Positive

Fantastic tool

Jun 24, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy interface, admin from the APP on the mobile, flexible customer communication and easy integration with add ons..

Cons: Nothing at the moment

Overall: This system gives you the flexibility to set up your customer communication and what shall happen during the time from a booking until the customers checkout both on SMS and Email... This is really flexible and can messages can be triggered easily based on your need. This gives you less before the customer arrives and good customer information. The second is the easy way to implement 3 party payment gateways like Stripe and the automatic generated invoice sendt to the customer one email with "pay now" button in the invoice connected to the payment gateway.. It is easy to integrate the add ons and if you have any questions they have premium support. One more thing, they have "ready to go" booking pages..

Very Fuctional

Sep 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I feel like the software is really easy to use and easy to pick up. The simple dashboard makes it easy to navigate

Excellent Features however need to add API links to more OTAs

Feb 16, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use and excellent customer service

Cons: Unable to link to all OTA, e.g. Get Your Guide

Checkfront Booking Engine

Feb 09, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We loved how easy the software was for our guests to book!

Cons: There are some things that we wish Checkfront did. There seems to be less bells and whistles than other sites.

Overall: We've felt like Checkfront has been a great starting point for us and hope to see them grow.

Good value

Aug 23, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fixed costs, the ability to customize, and the ability to make quick changes on my own.

Cons: The many layers of customization make it difficult at times to figure out why a tour is open or not open for booking. Many times I can't get the software to do exactly what I'd like but rarely is it impossible to approximate.

Overall: I use checkfront to manage my calendar for tours. My life is made much easier allowing clients to book their own tours on their own time and having all tours located on one calendar in real time.

Checkfront

Feb 08, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clear to read and easy to edit the customer booking page

Cons: The steps it takes to close a day or switch hours. It takes customers off my website and onto theirs

Overall: customer service is wonderful, they will walk you through your questions and are very patient.