# Page 10 | Checkfront Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Checkfront the right Tour Operator solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/99249/Checkfront/reviews

---

Checkfront

4.5 (318)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 10 - Reviews of Checkfront

## Showing most helpful reviews

Showing 226-250 of 318 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CR

Carmen R.  
Business operations manager  
Events Services  
Used the software for: 2+ years

### "Checkfront Events"

September 6, 2018

5.0

We are in general very happy with Checkfront. It has allowed us to manage our tours and events in a more efficient way.

Pros

It's ability to let our attendees register events and school tours; invoicing capability; I'm able to manage my events easily.

Cons

It's not always intuitive when you can't figure something out and you can only email the company with issues. There are no direct customer service numbers to call if you need immediate assistance.

Review Source

DB

DaRon B.  
Lead Coordinator  
  
Used the software for: Less than 6 months

### "Overall it's been good. There's a few issues that I would like to have changed but it's been a good "

September 14, 2017

4.0

Pros

Online waivers have been a big help for our company. The whole system seems very user friendly. It's easier for us as users to book people their reservations. The different calendars make it easy to go through reservations. Also, the multiple ways to look up customer information is helpful.

Cons

Some things are not flexible that I would like to change. I would want timeslots to have their own inventory. We also have an issue where we would like to have an item with packages to keep those packages when it is booked as part of a package itself. It would be nice if we could combine bookings, like if a customer accidentally made more than one reservation it would be nice if we could easily combine them into one.

Review Source

LH

Lee H.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Number one online booking platform"

August 23, 2018

5.0

Excellent

Pros

Integrates easily to website. first class customer service, instinctive easy to use systems

Cons

System does not recognise when minimum group size has been booked and wont allow 1 person to book from that point on.

Review Source

SM

Simon M.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Hire Company using check front"

March 7, 2019

4.0

Pros

ease of use is the best thing about it with integration pretty good

Cons

mainly aimed at the American market and help is based in the states so there is a time difference

Review Source

SN

Sean N.  
  
Hospitality  
Used the software for: Less than 6 months

### "Awesome company, superior product. "

November 19, 2015

5.0

Checkfront has an understated completeness in their product. The back end was a little overwhelming for me initially, but one of the great things they offer is a set up/familiarization call which I'd encourage everyone to take advantage of. I had very specific intentions of what I wanted and how I wanted things to run, and right away on the call, their customer service rep. was able to get me set up perfectly. I was really impressed.

Pros

Checkfront has numerous features and customization options - from how you want to set up your rooms/tours or inventory, to how it actually appears to a guest going through the checkout process. The availability calendar that guests are able to access is HUGE for me. Since switching to Checkfront, it's actually saved me so many emails I used to get asking about availability, so this was a great feature for me. Their customer support is top notch as well. They're there 24/7, and I really appreciate that. I'm sure other small business owners do as well.

Review Source

OG

Omar G.  
Assistant Manager  
Sports  
Used the software for: Less than 6 months

### "Adapts to your business"

February 21, 2019

5.0

Checkfront is an awesome platform overall I would recommend it to any business that needs to track inventory or sells tours. Even small hotels can use this. It is very efficient and user friendly. Best technical support.

Pros

I love how well you can track and register all your inventory. I like how you can place promo codes and have the ability to charge your customer on the web. It is very convenient for us how easy it is to look at reports or track how much traffic your page is receiving.

Cons

I would only suggest that the pricing mode is a bit improved for business that offer multi day discounts. I have spoken to the awesome check front technical support and they helped me figure it our but I think it can be improved and made more user friendly.

Review Source

Pietro A.  
  
  
Used the software for: 1-2 years

### "null"

June 1, 2016

5.0

Review Source

JL

Jarrod L.  
Marketing Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easy & Transparent Booking Platform"

February 8, 2019

5.0

Quick and easy reporting, thorough data collection and great branded customization options are the big takeaways for our company using checkfront.

Pros

Very transparent and intuitive software. Easy of use is a top priority and Checkfront nailed it on this!

Cons

Some technical editing on the backend was tricky but customer support was there to help every step of the way! Great experience

Review Source

BA

Beth A.  
VP  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Outstanding"

February 9, 2019

5.0

Pros

The Checkfront software works seamlessly with our website. I had a wonderful experience setting our Checkfront system up with a personal phone call from a Checkfront employee. She walked me through all the little details and made sure that everything was tailored to my needs. I continue to receive very prompt and helpful customer service whenever I have a question or concern.

Cons

The booking system is still a bit confusing for my customers. Most often the comments I receive is that when they wanted to book multiple rooms, they couldn't find the button to add more than one room to their order. Perhaps this needs to be more clear especially for people using their mobile devices.

Review Source

RH

Richard H.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Checkfront review"

February 16, 2019

4.0

It has been great but I am wanting a better experience if possible

Pros

Easy to navigate and when you get support on the line, they are super helpful

Cons

I cannot print the reservation page without having to change it into PDF format which knocks out my comments section. I can only get a half of page the other way and no one could help me get it fixed. :(

Review Source

SB

Scott B.  
Marketing Manager  
Hospitality  
Used the software for: 6-12 months

### "Good value for the cost of the program."

September 25, 2016

4.0

Businesses that are looking for a simple solution to their reservation system that is easy to install on their website while keeping more money in your pocket should try this program. The initial set up was difficult for us as we demand a lot from the software we use but with the help customer service we had things working and have been in constant communication about features we would like in future updates of the product.

Review Source

ND

Nikolaos D.  
owner  
Hospitality  
Used the software for: 1-2 years

### "One year of use "

February 8, 2019

4.0

It's ok but it is very expensive for small business also the connectivity with OTAs is very poor

Pros

I can use rental and tours at the same moment

Cons

expensive vore small business only 2 OTAs.

Review Source

ER

Ed R.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Not really for accommodation providers but great app"

August 24, 2018

4.0

Great customer service

Pros

Great App Clean interface No need to customers to leave my site to pay Great integration with many apps

Cons

Not really geared to accomodation industry

Review Source

CH

Claudia H.  
Resarch Technician  
Biotechnology  
Used the software for: 6-12 months

### "Easy to use and really solved our problem "

February 8, 2019

5.0

Pros

Easy to setup. Solved a big problem for us.

Cons

Some features are not intuitive. Menu options can be a bit tricky to navigate.

Review Source

CG

Christina G.  
Personal coach  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Reservation"

June 8, 2019

5.0

Pros

Great tool for managing reservations and payments

Cons

Had some technical difficulties but customer support resolved everything

Review Source

PD

Paula D.  
CEO  
Entertainment  
Used the software for: 1-2 years

### "good service"

February 15, 2019

5.0

all good

Pros

easy to use even for beginner. many option and good service

Cons

some option thats not available yet. like open booking for 1p AFTER the tour got book already

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Great"

April 13, 2018

5.0

Pros

Easy to use after you figure out what you need to do. I like the layout of the program. The customer booking page is very clean looking.

Cons

Kinda complicated t set up with out knowing how to work the system. With companys with different inventory that have hourly and day rents to have a better way to link the two inventories together. When looking at the booking Calander it would be nice to know how any someone it renting with out having to open the invoice.

Review Source

SW

Steve W.  
IT Developer  
  
Used the software for:

### "Truly responsive support outweighs any weaknesses in this system."

June 1, 2016

5.0

It's been quite a journey to set up our bookings to use Checkfront. I've integrated it into our pre-existing Xero.com accounting system, and into Outlook, and also into a series of mini-apps built on Podio.com. We've succeeded and now we're live, after a few months work. There is a lot to learn about the various structures available in Checkfront, and one should not expect to grasp all the alternatives quickly, but only after some trial and error. However, the Checkfront support team have been great, making it all possible. They are fast to respond, they engage if you want a dispute (!) and they feed back constructive ideas to the developers which results in changes to the documentation and the code. They even duplicated my system and made "how-to" movies using the copy of my own system as an illustration. Stunning, actually. The finished result makes us look professional, and will avoid errors in all the tasks which have now been automated, so we're delighted, especially as the prices are entirely reasonable. Thank you, everyone at Checkfront, especially the support team!

Review Source

DS

Danielle S.  
  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Outstanding Product"

October 12, 2016

5.0

Checkfront is the only solution I have found that can handle bookings per hour at different rates. I tested so many systems prior to Checkfront & it really is superb. The customer service support is outstanding. I use the system to book Babysitting staff, knowing what it can do, using it for consultants etc would be a breeze. Fully customisable!!

Pros

Fully customisable

Cons

N/a

Review Source

DT

Danielle T.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Versatile and Easy"

February 16, 2019

5.0

It's great. No problems with it and the support has been good too.

Pros

It has a lot to offer, it can pretty much adapt to any situation. Fairly easy to use for someone who is computer literate and also has an analytical mind to work out more complicated combinations.

Cons

Not for a beginner. It needs a solid understanding of systems. But the complexity is the price you pay for the level of adaptability it has. Would be good to be able to buy it outright rather than a monthly fee that increases with size. Over time it is going to be expensive which may mean we swap to another system that is more economical in the long term.

Review Source

AC

Autumn C.  
Director  
Entertainment  
Used the software for: 1-2 years

### "Good software "

February 8, 2019

4.0

Pros

Customer support is great and responsive

Cons

Needs more features tailored to ease of use for escape rooms

Review Source

JL

Janneke L.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Great software for boat tour company"

February 8, 2019

5.0

Great company, excellent customer service, would recommend it to any tour company. Ease of use with free integrated Add-ons

Pros

It's easy to use, intuitive, yet simple and clean. Customer service is amazing and they respond quick. Anything not in the software currently can be requested and development might add the features to improve customer usage.

Cons

There could be a bit more flexibility in downloadable reports. I guess I'm used to download a specific type from another software we uses to use and in Checkfront this isn't an option, so it takes more time to compare the reservations in the 2 softwares

Review Source

VR

Verified Reviewer  
Founder  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Good product, Not so affordable"

August 18, 2018

3.0

not bad. good product way too expensive for the design limitations, super helpful & friendly staff great support.

Pros

ease of basic use when it came to set up, actt, info ... etc

Cons

the limited structures and inflexibility of design. very limited sizing in site builder it just didn't flow things rarely fit within the presets and not easy to move things around in design

Review Source

MF

Martin F.  
Deputy Chief Instructor  
Maritime  
Used the software for: Less than 6 months

### "Well Designed System"

February 27, 2019

5.0

It has helped us streamline our booking process and allowed us to offer more services in an easy and accessible way.

Pros

The logical progression of setting the system up with just enough detail and options without it becoming overwhelming.

Cons

There are one or two restrictions I have come across when attempting something perhaps slightly unconventional. Greater flexibility in the reporting would be beneficial.

Review Source

EW

Eric W.  
General Manager  
Recreational Facilities and Services  
Used the software for: I used a free trial

### "Integration to our website is a plus"

October 22, 2019

4.0

Our overall experience thus far has been excellent and will be considering changing over to Checkfront.

Pros

I really like the website integration portion. Very easy to use and easy to train other employees on. Great reports and easy to understand.

Cons

There are not too many cons I can point out in this software. The software could be more operational minded for our seasonal staff.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.