# Page 4 | Checkfront Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Checkfront the right Tour Operator solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/99249/Checkfront/reviews

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Checkfront

4.5 (318)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Checkfront

## Showing most helpful reviews

Showing 76-100 of 318 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VK

Vincent K.  
Director  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Booking and Build With Ease!!"

September 13, 2023

5.0

Great the support guys have been fantastic in helping me refine the application and adjusting it to our requirements.

Pros

I managed to build an entire booking system from scratch and can maintain it without and army of tech prople.

Cons

I was being billed for users i did not require but the team have now resolved that issue.

Reason for choosing Checkfront

As I found I could build my own application.

Review Source

VR

Verified Reviewer  
Executive Assistant  
Sports  
Used the software for: 1-2 years

### "Rating Checkfront"

February 16, 2019

5.0

We have managed to provide a quicker and better customer service which is great. We are always able to track and account our bookings a lot better. All experience is positive!

Pros

I love many things about this software. Most of all, I love 2 things - that it is really easy to navigate from the back end, therefore allowing even our instructors who aren't necessarily the most techy to navigate it and make bookings. I also love love love the customer service. We use many different systems for our business and this always provide the best customer service - even personalised videos when needed.

Cons

Least - we have so many products it does take time to input them all. There is a little bit of a learning curve in setting up the fine details for each products, but i think this is inevitable.

Review Source

Chris L.  
Chief Amazement Officer  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Works Great, Great Support"

September 22, 2016

5.0

We have used Checkfront since our inception in 2012. We have grown and so have they. They have done a great job making things better and their price is fair. Any issues we have had support has assisted in a timely manner. Reporting is great and notifications to customers is easy to set up.

Pros

Great reporting, easy to use, well priced.

Cons

My only slight issue I have with them, is I would love to attend a 2-3 day Checkfront "University". I get the feeling we can do more with Checkfront and are only using 75% of it. Of course, they have a great and very efficient configuration call that helps and this probably is the more efficient route to go anyway.

Review Source

Louise G.  
General Manager  
Entertainment  
Used the software for: 2+ years

### "Good All Round Payment Solution"

February 15, 2019

5.0

Pros

The ability to embed the purchase screens into our website, so customers do not need to visit another site to make a purchase. Option to connect Tripadvisor system to our items in Checkfront. Connectivity with our games software. Generally the over connectivity to other systems we work with.

Cons

Reporting... there lots of report options, but I do not like how you set these up by having to select columns and then this is saved for everyone. Good that you can download to excel but would be nice to have some editing function within Checkfront

Review Source

VR

Verified Reviewer  
Director of Marketing  
Computer Software  
Used the software for: 2+ years

### "Love this booking tool! Even for our odd use of it."

April 15, 2018

5.0

Pros

We don't use the booking software for its original purpose, but it still works great for us and the customer support works with us as though we are just as important as every other "typical" user. The system is easy to change to fit your needs and even though it is constantly evolving to get better, you don't sign in one day and feel completely lost.

Cons

I wish that it was purposefully made for our type of business, but that is by no fault of theirs. However, it is easily working its way to being exactly what we need it to be.

Review Source

TB

Tamami B.  
Lodge Co-owner  
Hospitality  
Used the software for: 2+ years

### "Great customer service and easy to use"

February 25, 2022

4.0

Pros

We are a small family business, therefore we don't need a too complicated function(system). Therefore Checkfront is perfect. Easy to use The best thing is customer service. It's always very prompt and they can take time to solve the issue.

Cons

Sometimes it's not easy to merge multiple un-updated customer details (or duplicated data but slightly different). You can archive them and sort them out but if we can easily merge them, it would be even better. Since we are in Japan, translation can be better more flexible for us to use. (eg. on invoice)

Review Source

DM

Dede M.  
Founder  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Checkfront Review"

September 18, 2020

3.0

I am overall satisfied with the product. It is inexpensive, however, I do have some issues in the way the Customer Service can be lengthy in responding and often will send a video link, rather then taking 10 minutes over the phone to help-out.

Pros

That it is a Canadian led company based out of Victoria.

Cons

The Customer Service can be either super on point (major koodos to \[SENSITIVE CONTENT HIDDEN\], one of your Custom Service agent) and/or lengthy and not super helpful.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Checkfront

Canadian based

Review Source

Response from Checkfront

January 4, 2022

Hi Dede, Thank you for your honest review! We are happy to hear that you appreciate our Support team. Our Support team will send custom-made videos to our users so that they can experience and learn by watching our team. These videos can be paused, or downloaded for later. Thank you again, for choosing Checkfront! :)

Eric Q.  
Founder  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Great multilingual online booking platform"

August 20, 2018

4.0

Pros

I was starting my tour operating business in Berlin when I implemented CheckFront. I was looking into a solution dealing with online bookings and invoices as well as with my calendar and this in multiple languages. I am delighted with the the solution and Checkfront offers a great customer support service. They deal with your questions quickly and in a very friendly manner. I can only recommend.

Cons

I had to invest some time during the implementation to adapt the software to my website look and feel. However, this was mostly because I wanted it to look exactly as the rest of my brand. I could achieve all what I wanted though :)

Review Source

Colin T.  
Cadet  
Military  
Used the software for: 1-2 years

### "Excellent software for the axe throwing industry!"

February 8, 2019

4.0

Pros

We like how easy it is to book for our customers. Square integration is always a plus. We have different options for people to book and it is super simple. The schedule has a great layout but I wish you could have it as a list as well.

Cons

One-time events are very difficult to create and book. For example, I had a competition one Jan 15th with 30 places available but It allowed more people to book than slots because it gave 30 spots per day rather than for the event. Inventory calendar is strange. It takes multiple tries to get the desired quantity because items are connected.

Review Source

Paula B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great decision to choose Checkfront for bookings"

December 29, 2019

5.0

Hotel bookings Booking for trips

Pros

Can do everything you can imagine. Ideal solution for complex booking questions.

Cons

Nothing I can think of. I do not like to mention cons. They were hard to make a great product with top service.

Review Source

Response from Checkfront

February 21, 2020

Hey Paula, thanks for your feedback! We're glad you're happy using Checkfront's many features and that it is the ideal booking software for your business. If you should ever need anything, we're here to help! Once again, thanks for choosing Checkfront :)

Marc B.  
Directeur-fondateur  
  
Used the software for: 2+ years

### "I have being using Checkfront for almots 5 years, and overall it answers my needs"

February 20, 2018

4.0

I can manage remotly my short term rental buisness

Pros

Checkfront is helping me to manage a small holiday resort and it's like a minivan, not really attractive but efficient. You can include some add ons that makes it even more performant. Good support and friendly communication

Cons

A bit clunky and the front side, better than others but not up to date compare to Lodgify. Rate management can be a pain and not yet compatible with Zappier.

Review Source

AC

ANNABEL C.  
Business owner  
Arts and Crafts  
Used the software for: 6-12 months

### "Small business "

February 17, 2019

4.0

Pros

By far the easiest and straightforward system I found to use for my business. We have had positive comments from our customers who said they found booking on to a workshop fairly simple and easy to do. The calendar is very clear and makes it easy to see what bookings we have each day.

Cons

Limited ability to customise gift certificates on layout and does not look very professional. Could be a lot better looking for our customers to receive as a gift. Always have problems uploading images and resizing issues. Customers get confused with first booking screen where it states enter promo/voucher code and try to enter their gift certificate number here rather than at checkout. Could be made clearer on the gift certificate that they need to use the G code below the barcode when redeeming their gift certificate. We have had to put a couple of paragraphs on our website to explain to customers how it all works, so feel the checkfront system could be improved a lot in the gift certificate area. Monthly cost is quite high- we are a very small business and no discounts available and packages unable to be tailored to our needs so we are paying for things we do not require. I would like to be able to speak to customer support on the telephone if I have any problems rather than just on email.

Review Source

Clive P.  
Owner  
Events Services  
Used the software for: 2+ years

### "Easy to use, but for small orders"

August 18, 2018

5.0

The inventory calendar is excellent and easy to use. Same with the client calendar.

Pros

Clean, colourful and easy to use booking software. Easy to learn and setup. Has enough features and functions but not overly complex.

Cons

From an Audio Visual booking perspective, we need to include sometimes tens to a hundred items. Loading individual items is a bit tedious in different categories and the invoice document becomes massive.

Review Source

RW

Rob W.  
President  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "I have a very small business. I wanted software to handle online bookings. In no time it was done!"

September 14, 2017

5.0

It handles all my bookings. It's like I have someone in an office full time.

Pros

The most thing I like about this software is the support. Even before I became a customer, Checkfront was answering my questions. I didn't know if the software would handle the things the way I wanted. The tutorial got me started and it provide the base for me to ask intelligent questions. Checkfront answers each question quickly and usually gives me 2 to 3 step by step solutions I could use. The software interfaces seamlessly with my website and their E-Commerce handles my selected payment method flawlessly. Because my business is seasonal, I simply select hibernation mode and my monthly charges are ended until next season. I had no idea what a great fit it would be.

Cons

The only 'Con' I have is when I search help I can't think of the right term to define what I'm looking for so, I get frustrated with the search. However, I can easily overcome that by dropping a note to Checkfront support.

Review Source

AS

Andrea S.  
owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Checkfront "

February 24, 2022

5.0

Pros

If you are a small business with a limited budget and want a fairly simplistic system. This is the one. They do not charge an extra fee per booking which can save you $1000 of dollars a year. The calendar function is excellent and the invoicing system works very very well. It is stable and functional. Overall a fantastic piece of software.

Cons

Where the software falls short. There is not way to track current booked items unless you pull a report. Which makes the screen

Review Source

Response from Checkfront

March 24, 2022

Hi Andrea! Thank you for the great review! We truly appreciate it and your feedback!

AM

Andrew M.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Good for managing make cottage bookings"

February 18, 2019

4.0

A feature-rich booking system which works well on all devices. Loved by the owner, accountant, cleaner and, working in the background, benefits our guests too. Life has become a whole lot easier since using Checkfront.

Pros

Check from the allows me to easily manage my bookings between my website, Booking.com, Airbnb, TripAdvisor and Home Away. Previously when a booking can in I had to manually change the calendars on every holiday website and it was a nightmare. I have configured Checkfront to link to my accountancy software (Xero) and I have also started offering customers gift cards. I'm not technically-minded and have found the technical support excellent, especially when the send me custom videos showing me what to do.

Cons

It does virtually everything I need, but sometimes I don't find it very intuitive. It's disappointing there isn't a way of getting it to work with new Google Holiday feature. No great loss now, but I expect this will grow in customer popularity.

Review Source

VR

Verified Reviewer  
Co-Creator  
Entertainment  
Used the software for: 2+ years

### "An excellent solution with phenomenal customer service!"

February 13, 2018

5.0

Pros

Checkfront has the best service, hands down. We have applied this tool to an industry it wasn't necessarily built for and so we've had to find some work arounds. We love the tool and can't imagine going anywhere else.

Cons

Our only "con" is that this software wasn't built for what we use it for (not their fault) so we have to spend time finding work arounds. But it's worth it!

Review Source

MV

Markus V.  
guide-manager  
Entertainment  
Used the software for: 2+ years

### "Great system and customer support, some slight modifications would be awesome."

March 4, 2022

5.0

Great, always recommended and got quite a few people to come over. ;)

Pros

Takes a bit to set up, but once going, is a powerful tool.

Cons

Nothing major. I wish there was more synchronisations with additional providers and I also wish,

Review Source

Response from Checkfront

March 24, 2022

Thank you for taking the time to write a review, Markus! We really appreciate it :) Happy future bookings!

JG

Jorge G.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Rental Provider"

February 15, 2019

5.0

Staff incredible, software flawless and the user friendliness is exactly what i needed! I could not conduct my business without Checkfront!!!!!!!!!!!!!

Pros

There is no way that i could do my business without Checkfront. I was able to learn the software and all its benefits within 1-hour. The support staff provides superior service and is always available to help with any questions or concerns i have. I recommend Checkfront to all my business friends and use it 10 times or more a day. Thank you for providing this incredible software!!!!

Cons

I do not like the affiliate program and quite honestly don't understand why i would be required to upgrade my plan in order to allow affiliates to get commission and have there own portal to create booking for the company. I am currently only allowed to have 10 affiliate accounts on my business and with my business working with thousands of travel agents it would be nice if you allowed unlimited affiliate accounts as apart of the service.

Review Source

VR

Verified Reviewer  
freelance copywriter // owner  
Information Services  
Used the software for: 6-12 months

### "Robust, but missing some obvious features."

August 24, 2018

4.0

Pros

The homepage option I chose is absolutely beautiful since it showcases pictures front and centre. It's also mobile-friendly, which is a huge plus. It shows you if people are using mobile or desktop and it's about 50/50 for us, so it's definitely crucial that this is a mobile-friendly experience. It's also easy for most of our users to use, which is great.

Cons

There are some features that don't exist, like charging a hold to the credit card. I'm using the product for a condo amenities booking system, and it would be ideal to be able to put an amount hold on the user's credit card as a security deposit. Instead, we have to actually charge the client and then process a refund manually, which is tedious and time-consuming. Luckily the software is detailed enough that I have been able to work around most of the issues so far, but some of the workarounds have been ridiculous. For example, for one amenity we have a per hour fee. Instead of being able to input a maximum daily fee, I have to input the fees individually.

Review Source

Andrew K.  
Occasional Teacher  
Education Management  
Used the software for: 2+ years

### "Great booking tool!"

January 3, 2020

5.0

Overall, great experience! It met our needs completely, and we have actually been able to expend our offerings. It has also helped us immensely with our billing abilities.

Pros

Very powerful tool! It can be customized to meet the needs of almost any industry. The customer support offered by Checkfront is amazing, and they were integral to the deployment of their software on our website. Cannot thank them enough.

Cons

There are a lot of features (maybe too many). It can be hard to navigate at first, and there is no phone support for the basic plan which can be tough if you are someone who prefers live conversation vs email.

Review Source

Response from Checkfront

February 21, 2020

Hey Andrew, thanks for your review. Checkfront's support team will be very happy to hear your positive feedback. We'll be sure to pass this on to them :) It might interest you to know that we have alternate methods of support at the set-up stage to make the onboarding process smooth and reduce friction. We have live chat and step by step simulation videos that can be accessed at your convenience. Our support team also provides custom simulation videos tailor-made specifically for your business. We're more than happy to help as and when you need any assistance. Once again, thanks for choosing Checkfront :)

Benoit P.  
Auteur-créateur  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Great booking system"

February 19, 2019

5.0

Working with Checkfront is a real professional experience on the back-end side and customers see also that you are doing serious business. The learning curve is a bit tedious to configure a whole business but after a while things get moving. Once it's done, you feel free to do what you do best as an entrepreneur - promote your business and take care of your customers!

Pros

Checkfront is a full featured serious booking system that can be used by almost any business offering touristic activities, accommodations and services. The level of customization is great and if you plan correctly, you can almost do anything. The fees are not based on percentage of transactions and that is a relief! Thumbs up for this way of doing.

Cons

Along the road of customization and utilization, I have noticed some minor enhancements that would be just great to be done by the development team. Upgrades are not done often and I would like to see Checkfront do so more frequently. Some simple changes take a few hours to implement (I used to be in the software industry) and give much satisfaction to the clientele.

Review Source

WC

William C.  
Camp Director  
Hospitality  
Used the software for: 6-12 months

### "Great for small camp and conference centers. "

August 20, 2018

5.0

We are a small Christian Camp and Conference Center in southern New Mexico. The previous director was fully analog, doing reservation in a Day-Planner. This dramatically helped to bring us into the 21st century. We had looked at other camp and conference center booking systems, but they were in the thousands of dollars, plus initial setup fees. Checkfront allowed us set everything up on our own. There was a significant learning curve to setting it up, but once done, it has been a breeze.

Pros

The software is very customizable and affordable. It has allowed me to create an online booking system for our camp and retreat center. The biggest advantage is that it provides most of the functionality we need, at half the price, or less, of other camp booking systems. The pictures and video option for our various cabin rentals is great.

Cons

There are a few minor function problems that I wish would be fixed. We sometimes have a group of folks who set up a booking together. They then want to pay separately, and there is no place to input the credit card zip code on the payment page. I have to go back and edit the original booking zip code to do this. Again, it’s a minor issue, but would be a nice feature. One other one would be an option to print a payment receipt, rather than just printing an Invoice that lists the payment being made.

Review Source

NH

Norm H.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "I really enjoy Checkfront"

February 22, 2022

5.0

My overall experience with Checkfront has been great. The customer support has been excellent and they have solved any problems or misunderstandings that I have come across.

Pros

\- easy and detailed reporting - easy to set up tours & courses - great support - add ons - the ability to invoice for retail products - built in waivers

Cons

\- I found it expensive as a small business with 1-3 ppl and having to purchase the top package so that I could use the waivers.

Reason for choosing Checkfront

\- the ability to invoice for retail products - reporting - waivers

Review Source

Response from Checkfront

March 24, 2022

Thank you for your kind words, Norm! We really appreciate it as well as your feedback on the cost of our tiered plans! I will be sure to share this with our teams :)

AR

Amanda R.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "We love it! "

November 25, 2020

3.0

We love it and may change our entire booking system over to it !

Pros

That customers can see the calendar of what is booked - we do not have to manage that! They can't double book

Cons

Not much we don't like - maybe could be easier to block off a day . Had to play around a bit to figure it out

Alternatives considered

[ProPet](https://www.capterra.com/p/150449/ProPet/)

Switched from

[ProPet](https://www.capterra.com/p/150449/ProPet/)

Booking and billing all done without us Customers can't double book

Review Source

Response from Checkfront

January 4, 2022

Hi Amanda! Thank you for taking the time to submit a great review :) We really appreciate it. We are glad you were able to find out how to close off a date. If you ever need assistance with things like that in the future our Support team would be more than happy to help at support@checkfront.com. Again, thank you for choosing Checkfront :)

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