# Page 7 | Checkfront Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Checkfront the right Tour Operator solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/99249/Checkfront/reviews

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Checkfront

4.5 (318)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Checkfront

## Showing most helpful reviews

Showing 151-175 of 318 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PH

Phillip H.  
Owner  
Entertainment  
Used the software for: 2+ years

### "Modern and easy to use, but lacks basic features"

February 8, 2019

4.0

Overall Checkfront has greatly simplified my business, but the lack of some basic functionality makes it unnecessarily difficult to use on the backend. I would choose different software if I were starting over until the Checkfront software matures.

Pros

The built-in integrations for WordPress and Facebook are very professional in appearance and connect into existing websites easily.

Cons

There is no easy way to look up previous customers since the search function only supports first and last names so I have to use an external spreadsheet for customer lookup. No upselling functionality. Built-in reports are very basic and cannot be customized. Very little development in the last five years.

Review Source

VR

Verified Reviewer  
National Marketing Manager  
Entertainment  
Used the software for: 1-2 years

### "I use Checkfront on a weekly basis. Mostly for reporting and selling items."

February 6, 2018

4.0

Pros

I love that most of the features are customizable. We sell a lot of various table and party packages and the sky is the limit when it comes to the type of packages you can sell.

Cons

It can get pretty complicated. You have to train yourself or be happy talking with support constantly. Creating items and item events feels counterintuitive to me, so just make sure to give yourself time to learn it.

Review Source

RM

Rafael M.  
Director and tour guide  
Hospitality  
Used the software for: 2+ years

### "Great system after you learn how to use"

February 8, 2019

5.0

Pros

Many ways to use it - just be creative! After you learn how to use, you can create different types of discounts, link products and make operational things really easygoing.

Cons

Some limitations regarding addon in products. I also don't like that suggestions are not taking into consideration even after 3 years. I asked one thing once, had a negative responde, and then found out I could have done what I would have liked going in another path. Had to find out myself, though.

Review Source

MG

Marieke G.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Great service for a medium sized business"

February 9, 2019

5.0

We save time and money by no longer worrying about double bookings and the system sends reminder emails to guests which has cut down on peopke thinking they booked other dates. We even use it for restaurant reservations. Customer service is very personable and always helpful. Overall a great product that has freed up a lot of our time so we can focus on other aspects of the business.

Pros

I can control everything myself Customer service is great Presents well on the site and the notfication system is great.

Cons

We find the monthly cost for the mid range level quite high, but we need if for the number of reservations we take. I wish first night deposit was an option versus a percent or a set dollar amount.

Review Source

MM

Michael M.  
Corporate Development  
Hospitality  
Used the software for: 1-2 years

### "We've loved using CheckFront because of how easy it has been to use for us and our guests. "

September 14, 2017

4.0

Pros

We like how guest friendly the platform is. It's easy for our guests to see what we have available, make sure it fits their needs, and book according to what they want. Prior to CheckFront we used a system that resulted in guests calling our reservations team via telephone constantly. Since implementing CheckFront, guests have become significantly more independent.

Cons

I wish CheckFront had more capabilities. One example would be reporting. We like to look at our properties and really track how we're doing, as it's important for our investors to know. If we could personalize our reports more, it'd be a great help.

Review Source

JB

James B.  
owner  
Hospitality  
Used the software for: 2+ years

### "Checkfront review"

February 19, 2019

4.0

It helps keep me from having to spend so much time on the phone answering questions. When I'm able to talk with support I learn a lot and we are able to make the changes necessary.

Pros

It works well most of the time. Guest receive information about our business and the cost of their stay. When I'm able to talk with rep she understands the changes I want and we are able to get the things I want working.

Cons

It doesn't allow guests to see a calendar of availability of all the cabins at once with one click.

Review Source

CB

Claudio B.  
presidet  
Sports  
Used the software for: 1-2 years

### "A Great Tool to make make your business easier. Managing more than 200 customer never be so easy !"

February 28, 2022

5.0

Pros

A great tool for develop for your business, I cannot not to recommend it for all the people that want their business handle in easier way, saving time and money. Well done guys!

Cons

you are improving every day ! really not

Review Source

Response from Checkfront

March 24, 2022

Thank you for the kind word, Claudio! It means a lot to us!

VS

Virginia S.  
Marketing Coordinator/Sales Assistant  
Hospitality  
Used the software for: 2+ years

### "Checkfront and Reservations"

December 18, 2018

5.0

Pros

Checkfront is great and easy to use for table reservations from both a consumer perspective and a business perspective. It is user friendly, simple to navigate, and extremely useful with its built-in charts and reports.

Cons

When editing a reservation, if the cost changes you must obtain the card information from the cardholder again. I wish there was a way in which the card information remained on file for the customer until the reservation was completed.

Review Source

CH

Clorisa H.  
Director Of Information Technology  
Entertainment  
Used the software for: 2+ years

### "Booking software made for everyone"

November 3, 2018

5.0

We use CheckFront for all our booking needs. From RV, Cabins, to Birthday, CheckFront handles it all.

Pros

Easy to use Great versatility Affordable software Zero downtime Plenty of built-in integrations

Cons

The calendar grid doesn't allow you to book a reservation by clicking to add.

Review Source

MO

Michael O.  
owner  
Entertainment  
Used the software for: 2+ years

### "Easy to implement, great support"

February 18, 2019

5.0

I take online bookings. this has increased my sales. every time i need support, i hear back fast and get the help i need.

Pros

I like that it's easy to implement, and compatible with popular booking sites

Cons

User interface could be updated for a fresher, more streamlined, modern look.

Review Source

SM

Scott M.  
One Man Band  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Awesome program Awesome support "

September 15, 2016

5.0

I book over a hundred volunteers each year and it's a one-person show here. I don't know how I did it before CheckFront, I really don't. So many steps are now automated for me and it's a breeze to keep track of bookings. I use notifications a lot to send volunteer handbooks, orientation videos and other important documents that I used to have to track and send manually. What a relief to be done with that and to be using notifications instead.

Pros

It just works. I get exactly what I need and it saves me hours of time.

Cons

I have zero complaints

Review Source

SK

Steven K.  
Manager  
  
Used the software for:

### "Not what i expected"

March 12, 2016

4.0

Have just turned to the Soho Account after 2 times of using a free account. I had contacted one of their customers and they had clearly stated that the only issue with checkfront is handling multi day tours....i thought that it wouldn't be such a problem, but trying to configure a nine day tour (i have been on it for more than 10 days, with reasonably good support from the staff), have ended up that i have to just name the tour 9 day, 9 days will not be allocated in the calendar, and the worst is that inventory cannot be handled and i have to do it myself....Quoting their words on one of their replies (after upgrading to Soho account) "How the customer solves his inventory issue is by managing it himself, as well as having the name specify the amount of days, i.e. 8 days." Very disappointing of them not to tell me that before i went for the Soho account, but they only waited until i payed the Soho account to admit it themselves. Now that i am finally up and running with the tours.....which really look great.....i have a continuous problem having 4, 5, or even 6 different staff member answering my questions...and the answers are not at all consistent and somehow they do not tend to realise the issue and all i have to do eventually is solve the issue my self.... It takes me at least so many days before i get a head on answer.... Everything is generally OK but the support is very poor.....

Review Source

JW

Jordana W.  
CEO  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Absolutely Amazing"

February 8, 2019

5.0

Fantastic very happy with checkfront!

Pros

Checkfront is easy to use, very accessible, absolutely fabulous support and follow up and has never let me down! I wish some of the premium versions were accessible for the basic plan but i guess then there would be no reason for anyone to get the premium version :p

Cons

there are always features that could be added but on the oter hand i believe the most important functions are there!

Review Source

AMK

Anna Maria K.  
Owner  
Wine and Spirits  
Used the software for: 6-12 months

### "Great customer service comes through when the software is difficult for a layman to understand "

August 17, 2018

5.0

Checkfront helps me keep track of our customers, our schedule, and revenue. It's a really great program to keep us organized. The app could offer more options in terms of controlling inventory and making changes to existing reservations.

Pros

The software does everything I need it to do as a small business that has varying needs for our different tour options. It takes a while to get used to but the features are great and our customers find it easy to use and book online.

Cons

It's not very intuitive in terms of the parameters and trouble shooting. However, the customer service agents are FANTASTIC and always figure out the problem I am having quickly. The fix may be a simple click but it isn't easy for me as someone with limited computer skills to navigate and find.

Review Source

LB

Lori B.  
owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Doesn't get easier than this!!!"

February 14, 2019

5.0

From the very beginning, customer service was there with answers to any questions we had. It was helpful for them to send videos of exact steps for corrections I needed to make.

Pros

I love that our clients get to book their charters online. The convenience of knowing that their card information is secure is a great comfort to us. Being able to go on the app and view the calendar makes my job easier, less time trying to find all the information, as it is all available in one location.

Cons

I wish the app would allow you to change the trip details, without having to logon to the website. That's about it.

Review Source

VR

Verified Reviewer  
CMO  
E-Learning  
Used the software for: Less than 6 months

### "Nos ayudó a crecer y a organizarnos mejor"

December 9, 2022

4.0

Quitando esos problema, la experiencia es positiva y lo seguiremos utilizando. Lo recomiendo.

Pros

Muy sencillo de utilizar, incluso para alguien que nunca ha utilizado este tipo de software. Tiene multiples funciones que nos encantan (interfaz atractiva, buen gestor de calendario y de clientes...). Sin duda nos ayudó a incrementar las reservas

Cons

La versión APP en el móvil no funciona tan bien. Una vez tuvimos que utilizar el soporte técnico por problemas con algunas reservas, y el trato no fue el mejor.

Alternatives considered

[Rezdy](https://www.capterra.com/p/122690/Rezdy/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[ROLLER](https://www.capterra.com/p/164715/ROLLER/)

Review Source

OKŞ

Ozan Kemal Ş.  
Reservation Manager  
Automotive  
Used the software for: 6-12 months

### "Checkfront makes daily bookings easy"

September 24, 2022

5.0

Pros

Checkfront makes it possible to manage all our daily bookings in one place and it is a practical platform to use.

Cons

Only negative aspect I want to mention is support team should return to the cases faster.

Review Source

AR

Andrel R.  
Owner  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Nomad Review"

August 17, 2018

4.0

Has been great, would like to see more reaction to requests being submitted by individuals and groups on the forum

Pros

Easy to sign up and get going. Good reporting

Cons

Needs more integrations such as CRA, and calendars for scheduling rentals - Needs Customer accounts so they can sign in and re-order what they had previously - Needs Customer rewards program - Inventory needs to be able to capture more info on each item

Review Source

mM

mike M.  
Internet Marketing Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "CheckFront Review"

September 10, 2019

4.0

Easy to set up and and track inventory and daily availability. This helps me integrate with my in house walkins to make sure I don't over book.

Pros

There is a lot of functionality that allows for multiple reports, and charts to track every aspect of our reservations.

Cons

I wish that it had more options in how to track daily, monthly and annual numbers for each individual reservation type.

Review Source

ME

Michael E.  
Online and Social Media Monkey  
Entertainment  
Used the software for: 1-2 years

### "Great Booking System that Integrates well with Website"

January 28, 2017

5.0

Use this across 4 websites and 3 seperate businesses. Was able to create a bespoke solution for our complex booking system covering max bookings per time slot, multiple product types, taxation, ticketing, special events and more. Have been using product for over 1 year, and it is far superior to other similar booking/waiver type products on market. Complete solution for bookings, payments, waivers, deposits and more. Great customer service, who have been available whenever we have needed it and have gone above and beyond the call of duty.

Pros

Customisation, Functionality.

Cons

Steep learning curve, but with support we've been able to create the right solution.

Review Source

NW

Nikki W.  
Owner  
  
Used the software for: 2+ years

### "Used for two years and was not impressed."

August 10, 2017

3.0

I switched to Little Hotelier and couldn't be happier.

Pros

The calendar system is easy to use and inserting reservation was easy. The calendar was easy to see what was going on.

Cons

Customer Service is the WORST ever and HUGELY EXPENSIVE. Ridiculous. I wanted to make a minor change and was given which would be easy for them and they quoted me an HUGE amount and timeframe over two weeks. CRAZY - STUPID

Review Source

VR

Verified Reviewer  
Tour Guide & Partner  
Individual & Family Services  
Used the software for: I used a free trial

### "They kept asking me to write a review, so here it is!"

August 20, 2018

3.0

They failed to quickly appreciate my needs and advise me as to whether I could use the system. I wasted a lot of time trying to make it work, after which they finally advised me to try another system... I wasn't trying to do anything complex. Any system worth its salt, beyond an appointment management system, should be able to handle my needs. I'm sure if you only ant to operate single day activities without much in the way of resource management, then Checkfrotn will do an OK job.

Pros

On paper, it seemed like a good option, good value for money without the (IMHO crazy) expectations for customers or tour operators to pay high (6%) commission fees.

Cons

It did not have the core functionality or flexibility to allow me to do (i) multi-day tours and (ii) resource management to automatically manage seats and minibus availability. I considfered this to be a very basic need for my small tour guiding business (we only operate one vehicle and one tour at a time).

Review Source

RV

Rachel V.  
Registered Nurse  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Amazing platform for a new business! Loved the site builder!"

February 8, 2019

5.0

Incredible experience. I HIGHLY recommend checkfront and their site building software/add on to the membership. I wouldn't have had a clue where to start with a complex wordpress site as a non-developer, but I really was able to do everything myself on checkfront! Amazing company and staff! 5/5 stars!

Pros

The site builder was far easier to use than wordpress. It really was drag and drop and made the site building process extremely simple! The support was also incredible with near immediate responses!

Cons

I used this platform for booking hour long appointments. It is more geared towards hotel/vacation stays.

Review Source

Carol E.  
Senior Consultant  
Environmental Services  
Used the software for: 1-2 years

### "Checkfront Booking software"

February 15, 2019

4.0

Great ability to have pickable calendars and tour products on our website and good workflow to sales.

Pros

Professional looking invoices and ability to create new tour products easily.

Cons

Would like to be able to control inventory overall rather than by items. Would also like to be able to add assets and allocate assets to inventory

Review Source

KK

Kemal K.  
Account Manager  
Information Technology and Services  
Used the software for: 2+ years

### "My life saver "

May 22, 2020

5.0

Pros

My go to for creating quotes and tracking sales

Cons

I have nothing bad to say about this software

Review Source

Response from Checkfront

January 4, 2022

Thank you, Kemal for the review! We appreciate your time :) Thank you for choosing Checkfront!

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