# Page 9 | Checkfront Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Checkfront the right Tour Operator solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/99249/Checkfront/reviews

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Checkfront

4.5 (318)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Checkfront

## Showing most helpful reviews

Showing 201-225 of 318 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HL

Hans L.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Consistency of the user interface"

June 29, 2021

3.0

Bookings are now fully automated, this saves us up to 80% in manhours. Working with more than one person on the bookings is really easy.

Pros

The system does what is should do: manage bookings from reservation to checkout and payment.

Cons

The user interface is not uniform, which leads to errors and time loss. Reports on the screen allow customizing. This customizing is lost when printing reports

Review Source

MS

Mark S.  
partner, camp counselor  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Using checkfront for our camper bookings"

February 16, 2019

4.0

I've got the software configured for renting our pop-up campers, but it was a struggle and I don't feel confident that I could make changes to the configuration to accommodate add-ons without messing thing sup.

Pros

The software seems to be capable of doing a lot.

Cons

The software is pretty complex and there are a lot of settings and configurations, not all of which make sense.

Review Source

MS

Maria S.  
Founder  
Hospitality  
Used the software for: 6-12 months

### "Quickly fine-tuned for our needs!"

September 14, 2017

5.0

Saving time and structuring work, coordinating in between team members.

Pros

Professional software, comfortable to use and easy to set-up. We don't have IT team full-time, and it was still very easy to set up. All information is in cloud and we can use a variety of platforms (web-based, apps) to share information. Email notifications that can be tuned are great.

Cons

We are a small scale, but growing hospitality business and we're missing the feature of assigning rooms to customers and having it all visible on a dedicated dashboard.

Review Source

DW

Darrel W.  
MD  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Great system however even better customer service"

August 18, 2018

5.0

We have been using Checkfront for some time now and the two main areas we consider priority, Stability and Customer Service are second to none. They are always fast to respond and support when needed. I will be continuing to use Checkfront over the coming years providing they continue developing the platform. Thank you

Pros

Customer service is fantastic Reliable platform

Cons

Missing some basic options and functionality

Review Source

HB

Haley B.  
CEO assistant  
  
Used the software for: 1-2 years

### "Checkfront review"

May 16, 2017

2.0

Price is very good

Pros

its very simple and it is perfect for truck rentals and the website looks very nice and it good that it is a cloud-based software

Cons

Hard to add pictures and customize the prices for all our truck rentals with the different packages we have and because we offer a free truck it will not give me the option on the website.

Review Source

JM

Jason M.  
Director  
Maritime  
Used the software for: 1-2 years

### "Happy user"

February 22, 2019

4.0

Overall very good, can’t credit Checkfront more. Their support team helped me get my system operational & have even called me several times from (O/S) when I’ve had issues that I can’t fix myself & are urgent.

Pros

Easy of use once I had became familiar with the system.

Cons

Customers cant complete bookings using iPhones mobiles, as The Checkfront system keeps jumping around.

Review Source

LH

Lance H.  
Reservations Manager  
  
Used the software for: Less than 6 months

### "Checkfront - Not Enough"

August 3, 2018

3.0

Checkfront is decent and could get the job done. But there are better products out there (like Cloudbeds) that offer more functionality, support, services, etc. at the same price or lower.

Pros

Checkfront is a decent PMS and booking engine. It has a nice user interface for both front and back end users, good payment processing, decent reporting, and automated emails. They also have a nice little website builder if you are needing that.

Cons

Checkfront lacks an availability calendar for front end users, which is a feature that should be standard in today's industry. It is lacking in support features, and it could up its game in terms of the type of reporting it can offer.

Review Source

JI

Jay I.  
Owner  
Retail  
Used the software for: 2+ years

### "Simple to use"

February 9, 2019

5.0

Pros

It’s ease of use and how fast new staff can learn how to use it.

Cons

It would be nice to have the option to ad wavers with out jumping up to the higher price point.

Review Source

ND

Nicole. D.  
  
  
Used the software for:

### "Customer Support has Dropped.Off so much-extremely disappointed/frustrated"

December 3, 2016

4.0

Originally Checkfront was excellent with customer support and now it's response time is 3 DAYS to get a response. There are much better biking systems available that are more user friendly and cutting edge with features. They don't answer phone calls anymore and all trouble shooting needs to be done solely thru email back & forth-give me a break there's only so much that can be don via email. They told me that I should upgrade mu plan to a higher monthly price for the phone support & "better" customer support. Had typically hibernated the account in the winter & kept account open & have been paying year round. Extremely disenchanted with the service. TOTALLY UNACCEPTABLE TO BLOW CUSTOMERS OFF--how UNPROFESSIONAL!!

Review Source

Response from Checkfront

December 16, 2016

Hi Nicole, We are so sorry to hear that you are frustrated with our Support department. We do offer different levels of support at each pricing tier, but we also do our very best to not enforce these limits while our support volumes are low, and it is not affecting our ability to serve other customers. The last thing we want is for you to feel disappointed and frustrated. We always strive to create the best possible support experience and regret we have failed you in this. Our Support Manager Chris will reach out to you to see what we can do to improve your experience!

RA

Rico A.  
Owner  
Fishery  
Used the software for: Less than 6 months

### "A Lot Better Than What I used to Use!"

February 19, 2019

5.0

see above.

Pros

Ease of use is probably the biggest thing for me. It is simple and for the most part intuitive.

Cons

There are some obvious lapses. For example the app is nice but it is impossible to call the client from the app? Tech Support touted this as a great idea (seemed obvious to me) and that's been weeks. A simple bit of code is all it would take but they are completely unresponsive. When you use the app to charge a credit card there is no way to tell if it actually went through. There is no way to add credit cards at the dock. These are really simple things that would make it so much better. I emphasize simple things . Overall I am quite happy with the product overall. I've written at least 3 support requests that were never responded to. Seems like telephone support is the only way to go.

Review Source

ET

Erik T.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Fantastic tool "

June 24, 2016

5.0

This system gives you the flexibility to set up your customer communication and what shall happen during the time from a booking until the customers checkout both on SMS and Email... This is really flexible and can messages can be triggered easily based on your need. This gives you less before the customer arrives and good customer information. The second is the easy way to implement 3 party payment gateways like Stripe and the automatic generated invoice sendt to the customer one email with "pay now" button in the invoice connected to the payment gateway.. It is easy to integrate the add ons and if you have any questions they have premium support. One more thing, they have "ready to go" booking pages..

Pros

Easy interface, admin from the APP on the mobile, flexible customer communication and easy integration with add ons..

Cons

Nothing at the moment

Review Source

EC

Elizabeth C.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "I'm so glad I chose this!"

July 31, 2016

5.0

I have no experience or training in building websites but I did my whole website myself by watching videos and using tutorials. I also used Checkfront for adding a booking and payment system for my business.

Pros

It was easy to install. There were a lot of tutorials. The customer support is fantastic. I got my booking function to look exactly as I wanted it to look on my website. It saves me a crazy amount of time from trying to deal with customers manually or by email.

Cons

It seems complicated at first but if you follow along with the tutorials and just kind of play around with it is amazing! It is not something that is going to take three or four hours if you have a lot of items to add or if you are looking to do things like classes or weird things that the program was specifically designed for. But the end result is worth the time you spend.

Review Source

VR

Verified Reviewer  
  
Hospitality  
Used the software for: I used a free trial

### "Didn't Quite Meet My Needs"

December 21, 2015

3.0

I used Checkfront for one month during the free trial period available. The system is not very intuitive and seems a little disorganized. It wasn't robust enough to meet the needs of by business so I couldn't move forward with it. If you don't have complicated offerings or a high volume of offerings then it should work fine.

Pros

1 month free trial Tech support easy to contact

Cons

Not intuitive and not robust enough.

Review Source

Response from Checkfront

December 21, 2015

Thanks for the feedback Colby. There have been some improvements specifically in how items are configured in the system to make it easier to setup, specifically for new users of the system. It appears you are still without a booking system, so if you'd like to give it another try we'd be happy to give you a few months for free to see if it's a fit.

TB

Tom B.  
Business owner  
  
Used the software for: 1-2 years

### "Excellent customer service - my business wouldn't be the same without it "

September 14, 2017

5.0

Pros

Customer service is second to none. I have asked about 6 different questions and the response was brilliant

Cons

Ideally the only thing that can't be done is change the layout of calendar / categories. Specifically it would make sense to have the categories showing before the calendar rather than under

Review Source

MG

Mikael G.  
Songwriter  
Music  
Used the software for: 2+ years

### "Professional"

February 22, 2019

5.0

I have a small business and operate it myself and need to automate everything I can to have Time for other tasks and Checkfront help me with that.

Pros

It is very stable and the integration with Wordpress is fantastic. Flexible time management and email responder. I no longer need to spend time with customers in the phone because they do everything online and I get a notification when a booking is made.

Cons

I would like to see a addition where I can setup 1/2 hour booking as of now it is only possible to book whole hours

Review Source

AN

Andrew N.  
Founder/Director  
Entertainment  
Used the software for: 2+ years

### "Checkfront as booking tool for start-up activity provider"

August 22, 2018

4.0

Really positive - very easy to work with

Pros

Ease of use in terms of product build - very user-friendly

Cons

Back end API integrations - getting there though

Review Source

DS

Dov S.  
Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Small Travel Company"

August 23, 2018

5.0

Positive

Pros

ease of use and smooth processes. Easy overview if all booking

Cons

no EU real-time support. We only receive overnight replies

Review Source

CH

Corey H.  
Owner  
  
Used the software for: 2+ years

### "Very Fuctional "

September 22, 2017

4.0

Pros

I feel like the software is really easy to use and easy to pick up. The simple dashboard makes it easy to navigate

Review Source

JF

Jeremy F.  
Owner  
  
Used the software for: 6-12 months

### "Simple and satisfying "

September 14, 2017

5.0

Pros

It's easy to use, details of customers are clear, payment system links in seamlessly, layout is good, service is the best.

Cons

Bit tricky to integrate other bookings systems. Otherwise never had any issues and happy to use checkfront

Review Source

fM

franck M.  
founder  
Entertainment  
Used the software for: 6-12 months

### "Quite powerful but could do better"

August 23, 2018

3.0

Pros

Pretty much any type of reservations can be designed with the SW Good support to get started Easy to integrate in Wordpress

Cons

Graphic interface for end user isn't good looking It's possible to start a group booking, then the system will realize there s a single booking already made at the same time and block the process. Not ideal for customer workflow Quite complex concepts exist that make it hard to grasp

Review Source

EH

Eric H.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Good value"

August 23, 2018

4.0

I use checkfront to manage my calendar for tours. My life is made much easier allowing clients to book their own tours on their own time and having all tours located on one calendar in real time.

Pros

I like the fixed costs, the ability to customize, and the ability to make quick changes on my own.

Cons

The many layers of customization make it difficult at times to figure out why a tour is open or not open for booking. Many times I can't get the software to do exactly what I'd like but rarely is it impossible to approximate.

Review Source

DS

Debra S.  
Office Manager  
Hospitality  
Used the software for: 2+ years

### "Excellent Features however need to add API links to more OTAs"

February 16, 2019

4.0

Pros

Ease of use and excellent customer service

Cons

Unable to link to all OTA, e.g. Get Your Guide

Review Source

BJ

Beryl J.  
Manager  
Events Services  
Used the software for: Less than 6 months

### "Checkfront Review"

August 20, 2018

3.0

Pros

Cloud Based Options for dashboard are good. Should intergrate with website - not tried yet.

Cons

Biggest issue is not able to create and print a packing slip. Not intergrated FROM Xero- only to. Date calendar doesnt hold the out date for all items in booking. Have to keep putting the second date in. Unable to add information to an item on individual invoices - as in add pink flowers or subhire is for gold cutlery -fork, knife,spoon 100 of each. This makes it very difficult for clients to understand the invoices. This information is bespoke to the hired items. Bookings lost if you get interupted and leave it for some time, when you come back its gone - have lost several large orders and had to restart them over.

Review Source

SW

Stephen W.  
owner  
Entertainment  
Used the software for: 1-2 years

### "Checkfront "

February 8, 2019

4.0

customer service is wonderful, they will walk you through your questions and are very patient.

Pros

Clear to read and easy to edit the customer booking page

Cons

The steps it takes to close a day or switch hours. It takes customers off my website and onto theirs

Review Source

KB

Katarina B.  
Product Manager  
Hospitality  
Used the software for: 6-12 months

### "Very good software"

February 11, 2019

5.0

The software is user-friendly; for us as company, as well as for clients who use it to book tours with us. Within only a few clicks, they are able to easily book activities.

Pros

Once you figure it out, it is very easy to use and solutions are (mainly) very logical. Customer support is fast and efficient.

Cons

If the cost of a multi-day tour increases at certain date, the solution to enter this in software is not very good.

Review Source

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