# Page 3 | Checkfront Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Checkfront the right Tour Operator solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99249/Checkfront/reviews --- Checkfront 4.5 (318) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Checkfront ## Showing most helpful reviews Showing 51-75 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Cindee M. manager animal husbandry Hospitality Used the software for: 2+ years ### "aeffective booking system" September 20, 2023 3.0 professional and helpful. more than what I need. but quite happy. other than a few issues. Pros simple efficient. keeps track of chats easy to cancel and make bookings. very helpful online troubleshooting the techs are very knowledgeable and easy to follow their help.i love the banners paid and unpaid or cancelled very cool. Cons the home page is clunky. would be better if your arrivals and departures were in list form on this page. the calendar would work better if you could drag and drop bookings to gain a day here and there. Review Source Ferdi FJ L. Communications Creative Leisure, Travel & Tourism Used the software for: 2+ years ### "Best and quick to reply!" August 20, 2018 4.0 I've been using Checkfront since day 1 and also have been one of the first companies that support their tour operator applications. I think it is now almost 11 years.. What can I say, just 'simply the best! I've met the team at a conference/travel technology event once and it just shows that this company is built and run by people - real people with a passion to make it easier for anyone to run their business without worrying about the technical details. Keep it up Team Checkfront! Pros It's got it all.. from booking setup to distribution channels. Cons Not easy to integrate and display various currencies. Or take payments in different currencies, but hey - they are working on that. Also not easy to hide certain products from the public and only allow access with an URL for special events or products that may only be viewed by some customers. Resource management feature is not live yet, but it sounds like this will be a complete game-changer; making it possible to manage all guides, transport, the hiring of equipment and even activities and accommodation required for trips and tours. Review Source AG Anne G. Owner Hospitality Used the software for: 2+ years ### "Easy-to-use booking software made in Canada" August 18, 2018 4.0 Pros The software is easy to use for clients and staff alike. As a result, we spend less time answering emails and the phone as people book themselves in. I also love that the company is based in Canada, and that the team is very responsive and the software is constantly developed. There is an affordable option if you just wanted to get started with booking software that does not break the bank. Cons A few very specific things would be great to straighten out. For example, we offer 2 different overnight tours - the 2-day Seal Cove Adventure and the 3-day Cape Chignecto Adventure. We cannot run those tours parallel or overlapping - it is either one or the other -, so we set the availability to 0 by hand in the inventory the other tour every time an overnight tour gets booked. This way, however, we also have to block out the day before to ensure no overlapping tour gets booked even though in reality the date is available as the last day of a potential trip that starts earlier. It's not a huge impact, but we might loose a few bookings to this. Also, we cannot accept single bookings for tours where nobody else is booked on yet as we require a minimum of 2 guests for any tour to run. We have set the booking form (at least for the overnight tours) so that the field 'Adults' is automatically filled with the number 2. We do, however, accept single bookings if other people are booked on already, and we also would accept a pair of Adult/Child as a minimum. I wonder whether there is a way to streamline this. Review Source VR Verified Reviewer Head of ebusiness Leisure, Travel & Tourism Used the software for: 2+ years ### "It can be better in mobile and discounts" June 29, 2021 3.0 It helps me into bookings, the UX is easy and trackable Pros Easy to use, easy to create items. The support team helps a lot with videos and availability Cons The info of an item, dates and everything about an item it doesn't look good in mobile, it didn't show a lot of info. Also you can't have two discounts in the same booking page Review Source Response from Checkfront January 4, 2022 Hi there! Thank you for writing a review. I am so glad that you find Checkfront easy to use, and that our Support team has been so great! This is great feedback on our Mobile booking pages. We will share this with our team. Thank you so much for choosing Checkfront. AH André H. Director of Operations Hospitality Used the software for: 1-2 years ### "Overall Poor, but with Some Plus Points" October 15, 2019 2.0 Pros Checkfront is fairly easy to use and offers you the possibility to set it up for a multitude of product types, such as transportation, restaurant reservations and experiences. The ability for customers to pay directly on an invoice with various payment methods is neat. For a small business, Checkfront does the job. Cons Reporting is poor and does not offer many customisation options. Not being able to assign a guide for an experience shows that this software lacks basic functionality. Employee scheduling in such an app is a must. It doesn't have to replace an employee scheduling software, but one should be able to directly assign an employee to an item on the schedule. The widgets on the dashboard didn't really provide relevant information for day-to-day operations. The daily summary list does not offer a great overview on the day's happenings and looks rather messy. Customer support was very average, more often than not. I never really felt that Checkfront took an interest in our business. We were planning on adding more than 10 users and were asked to pay a large sum, yearly and in advance. At this point, we decided it was time to move on. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Checkfront Because FareHarbor was not available in Europe at the time. Checkfront seemed like the best alternative. Review Source VR Verified Reviewer Tecnico Docente Research Used the software for: Less than 6 months ### "Buena herramiento de organizacion dentro de las reservaciones." March 26, 2023 5.0 En terminos generales es bueno pero conllevam mucho tiempo poder aprender todo su funcionamiento , y las opciones de reserva pero su amplio opciones no permiti limitar las definir que tipo de servicio se puede ofrecer. Pros Tiene un excelente sistema de facturacion. Pemite ingresar, programar y establecer ingresos de evento asi tambien organizarlos y cambiar sus horarios. Se debe considerar si las opcion de notificacion se adapta correctamente. Tmabien tiene una gran variedad de agregados de lista. Cons Tiene buenas herrmientas pero que se podria mejorar ciertas opciones, como la opcion de seleccionar de las fechas que se estan trabajando dentro del calendario para poder trabjar, es facilmente por equivocarse. Otra opcion favorable seria de desarollar la opcion de eliminar la opcion de cambio de tiempo o agregar infiormacion de propiedad en el caso de alquir de habitaciones o creacion de tour. Review Source JC Jessica C. Director of Marketing Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Had high hopes:( Hoping it will turn around...They will do it, I KNOW IT!" January 8, 2022 3.0 Now is the time for private, and I would guestimate that you're at least 6-months away, if not more, from you guys nailing that. Perhaps your software is much more comprehensive? A photoshop, undiscovered? A Linkedin, now FB rival? IDK. I can only find little bugs that make zero sense (on both sides). A mandatory forced parameter can never be one, and it must be less than zero, or it's NOT enforceable. I have an extensive list for your guys if I can find the time. Great people, GREAT value, guys! I just sincerely wasn't about to pay a setup fee due to the complexities of my business. I'm a HUGE what-if person, and those variables are not there yet. Pros The sales folks have been incredible! Very patient, helpful, and lovely. Cons You guys are on the right track, but I think that your growth will possibly hurt you. I've been watching your Company for many years and finally convinced one of my customers to switch over from Rezdy. The integration has not been easy, and I've not slept for days, challenged with the tiniest minor bugs that I can't believe no one hasn't mentioned? I hate to say it, but I miss Rezdy. They have not changed much in at least 10-years+. What was so illogical with their software now is not so bad now. They also amped it up a notch. I also miss calling you guys up and working through a problem, impossible to get through, just in between the old and the new. Bad timing, I think? Reason for choosing Checkfront As mentioned, years ago, I was just so grateful to get through to someone and excited for you guys! Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Hated that they did updates on the weekend in Australia, with ZERO support when things went sideways. Their new costs are not so bad, to be honest. Review Source PK Pietra K. Promotion of Stellar Micro Creations Hospitality Used the software for: 6-12 months ### "Complicated systems for Dummies :)" July 31, 2016 5.0 I own and operate Stellar Micro Creations, in Rome, Italy. I have absolutely no experience with systems and programming. The check front booking system was incredibly over my head because it was very complicated but in the end it is good that it was so complicated because now I know that it can accommodate every complicated need of booking for my products.. I learn more and more options as I go along. The thing that has made this all possible for me to do is the fantastic support team at Checkfront. Once I got into the groove of communicating with Checkfront I have made hastened the development of my learning curve and am WAY more relaxed and not worried because I know that there is a support team that can help me. Anyway, I have so much more to say. There is also support in the Blogs. I had changed my approach to how I would start my business by reading one of the blog posts about referral business instead of using the costly Adwords which were not really working with my small companies start up budget. I consider the support team and the system as a partner of my business. Pros I like that this software can accommodate any complicated idea that I want to achieve when it comes to booking my tours.. and also I have just discovered the power of the Partners accounts. It has broadened my idea of how I can sell and increased my success potential. I do not have a lot of experience in this field but the featured of check front has given me a platform of growing my business and gives me a vision of what I can accomplish.. Cons I haven't really discovered anything so far that I like least because I am in such a learning curve.. I am in the mode of discovering all the new things that I can do so far.. I might have a comment on this in a year or so. Oh yes!! It would be fantastically helpful if Checkfront would send a notification to my cell phone from the app or something that I have got a booking.. I have to log into check front all the time to see if I have a booking.. Review Source JE Jennie E. co-owner Leisure, Travel & Tourism Used the software for: 2+ years ### "My review" August 31, 2023 4.0 I like it.. I just don't like the app. I wish the app was better. I would prefer to use the app on my phone and for our employees - but it's limited and it kicks you out on a daily basis. Pretty frustating. Pros Lots of great stuff about this. Pretty easy to use.. Cons The app is awful. Kicks me out daily. Needs to be improved big time. Reason for choosing Checkfront Other businesses were using it Review Source Response from Checkfront September 14, 2023 Thank you for taking the time to write a review for Checkfront. Our product team thrives off of customer feedback and I have passed this feedback along to them! - Tasha B. EU Eugene U. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Simple to use for our customers and has increased online sales" February 22, 2022 5.0 Great experience and great customer service. Very helpful when we need trouble shooting. Pros The interface is very easy to use and straight forward for our customers. This software has definitely increased and enhanced our online booking procedures. Cons The system is very robust and there is definitely a bit of a learning curve on the back end, but once you figure it out it's easier to use. Alternatives considered [ROLLER](https://www.capterra.com/p/164715/ROLLER/) Reason for choosing Checkfront Checkfront was recommended by another business in our similar industry. Switched from [Party Center Software](https://www.capterra.com/p/112513/Party-Center-Software/) There were some really good things with Party Center as well, but was missing some specific features for our particular business. Review Source Response from Checkfront March 24, 2022 Hi Eugene! Thank you for your review! You are right, we are quite robust and definitely require a learning curve as you've mentioned! We have started to implement more in-app tutorials for new accounts to hopefully help with this in the future! All the best, CH Craig H. Owner/Captain Leisure, Travel & Tourism Used the software for: 2+ years ### "My Experience with Checkfront" December 24, 2019 4.0 I operate a charter yacht in the USVI. Checkfront is my booking calendar if record. I use it to manage availability, and as a direct booking channel. I've stayed with Checkfront for the past two years because it meets most all my needs at a reasonable price point. The addition of tipping functionality is important to me. It will likely drive my purchasing decision in the future, as I shift towards a daysailing business from a term charter operation. Pros The software meets most of my expectations. I especially appreciate the flexibility I have when setting up inventory items. Perhaps more important is the quality of support you provide. Each time that I have had a need to reach out, my inquiry was handled by a knowledgeable and concerned person, who rapidly resolved my challenge and typically taught me something along the way. Thank you. Cons My biggest issue with the service is that my clients don't have the option to tip while they are checking out. As a service provider, tipping is critical, especially for the crew. If the client was presented with the option to add a tip, I know that my income would increase significantly, perhaps 10%+ Review Source Response from Checkfront February 21, 2020 Hi Craig, thanks so much for this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to provide the flexibility and support you need! Based on the update we've received from our support team, we're glad to let you know that you're already on the official feature request list for the 'tipping feature'. In the interim, we do have a work around for it and should you be interested in knowing more and setting it up, our support team would be more than happy to walk you through it. Once again, thanks for your feedback. We value your business with us :) MR Monique R. Property Manager Hospitality Used the software for: 2+ years ### "Easy to use and customize " August 25, 2023 5.0 Excellent. Easy to use and customize. Pros Being able to adapt for our individual needs Cons Our pricing plan is excellent with Checkfront. But I recently received notice it was going to increase significantly. This is very disappointing. If we utilized of the abilities of the program I would pay more but we use a very minimal amount as I do most work in house. The program is great though. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing Checkfront Seemed easier and less bells and whistles that I really didn’t need. Review Source Response from Checkfront August 31, 2023 Thank you for sharing your review with us, Monique! Best, - Tasha B. MY Michael Y. Business Analyst Sports Used the software for: 1-2 years ### "Dogs Qld Review" September 1, 2023 5.0 Pros Booking online featuresCalendar for overall management of resourcesReports but would like the customer reports of be in colourCategorising resources Cons Small organisation and to add more than 5 admins is a large increase in cost. Would like be able to add extra admin for a minimal fee per admin.Resources cannot be recursively booked in different features if they are more than two levels down.. Review Source CD Carrie D. Innkeeper Hospitality Used the software for: 2+ years ### "Perfect for our Family Business" August 17, 2018 5.0 Really, us integrating Checkfront into our website and online booking was a game-changer for our family business. It has literally saved me so much time and sanity on making/changing/cancelling customer reservations, as well as monthly reports for my own records (and comparing year over year data), as well as for Hotel Tax, and easy viewing for scheduling our employees and cleaning. A true game-changer for taking our business to the next level. Pros Seamless integration with our website. Easy to streamline with our credit card processor. Powerful Reports at our fingertips. Customer Service if there is an occasional snafu. Helpful community and tutorial videos when setting up new accounts, items, events, etc. Cons This was tough, but of course there is a bit of a learning curve when you are first setting up all the parameters that are right for you business. Plenty of customer service and a large community support to post your questions, or search for an answer because someone has already crossed that bridge successfully. Also loved that once I set up my "Item Event" (think: 3 day minimum stay for Labor Day) then I can easily use a copy button to make each subsequent year's Item Event. So I do not have to recreate the wheel. Review Source DD Don D. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Customer Support" March 21, 2022 5.0 I wanted to make a few extra tweak's to my platform after 2 years. I contacted the support team and they arranged a special one on one hour meeting for me. It was all i needed. These folks are great. I appreciate the support. Pros I'm not very good with computers. Checkfront support helped me implement my program and make changes when I first started. Once I spent time with the program, It became easy to use. After 4 years I feel very comfortable. Cons I don't have anything that comes to mind. Review Source Brian E. Director of Marketing & Education Consumer Services Used the software for: 2+ years ### "Solid, feature-filled software product that seamlessly integrates with our business" February 8, 2019 4.0 Checkfront very easily allowed us to move the vast majority of our reservations from over the phone reservations to online reservations freeing valuable staff time. Nothing but good feelings about Checkfront. Pros Checkfront is easy to use for our customers, extremely reliable on the back-end, provides amazing value for our business at its cost, is continually improving their product, and provides fast and clear-cut support for any issues. It is easy to integrate with our existing services and online presentation, giving our customers a seamless and easy-to-use experience when ordering through our website. Cons Sometimes I wish the customizations for automated email communications were more granular in terms of controlling what information goes out and comes in based on product types. Review Source DH Danielle H. Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Great Features, Design Needs Work" August 21, 2018 3.0 The software is clearly developed by people who can incorporate a lot of needed functions into one space. The visual design of everything, however needs work - it's clunky and there are too many pages to navigate through when booking. It's not attractive to incorporate the online booking forms into our existing website. Fantastic customer support, great array of booking features, lots of details can be adjusted once you figure out how to navigate the admin sections. Pros There are A LOT of ways to customize booking forms on check-front. We run a multi-purpose community center, with multiple rooms at different rates. This software is able to handle all of it and is one of the few programs available where I can adjust payments manually. Customer service is also excellent - I've received so much help from the team online. The customized videos that they have sent to me have been most helpful. All of my queries have been answered within an hour or two of asking. Cons \- We hire out on space on an hourly basis to limited English speakers. Our customers repeatedly say that the red and green days (for customer online booking calendar) are unclear. It would be great to have a yellow option that shows SOME times are still available during a day if the whole day isn't booked. - Very difficult to set up from the beginning - Would like more report functionalities (ie. basic monthly breakdown of who booked how many times, income generated for a particular period, calendar print out of bookings) - A drag and drop feature for adjusting bookings would be appreciated. Review Source BL Bruce L. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Fantastic product" February 23, 2022 5.0 Instant reservations showing availability Pros Online reservations showing availability Cons Don't have any issues at all with the product works great for us. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Checkfront Price Review Source Response from Checkfront March 24, 2022 We are so happy to hear that we have been able to help you and your business! Thank you for your review :) VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Checkfront review" February 8, 2019 5.0 The Checkfront platform has improved my overall customer experience and improved the workflow for my staff. We have integrated waivers, automatic notifications and the ability to take reservations when the office is closed. Pros Checkfront offers the best value for money of any online reservation software I've explored. They offer great functionality for very reasonable monthly rates - and they offer prices in CAD, which is rare. Cons I have virtually no complaints. As is the case with any software that isn't fully custom you will never find a perfect solution to match a unique business. I think Checkfront has done a great job of ticking enough boxes that I can workaround any challenges that they don't address directly. Review Source JF Jeremy F. Owner Hospitality Used the software for: 2+ years ### "Best small-medium hotel booking system I've come across..." December 23, 2019 5.0 Bookings for different room types, transport and activities is made easy through using Checkfront. I dont have to worry about double bookings and I know exactly who's coming in and out of my resort, even when I'm not there. My staff find it easy to use and we are able to amend things quickly and easily. For the customer it's also very clear to book what they are looking for. Pros Ease of navigation and clear information layout especially on a laptop. Cons Sometimes find a few features a little tricky to get my head around on my own but that doesnt matter because the customer support is amazing and they always find a solution. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Checkfront Communication with Checkfront was faster and more clear so I tried it first. Was so satisfied I didnt have to shop around. Review Source Response from Checkfront February 21, 2020 Hey Jeremy, thanks for your positive feedback! Happy to hear that you're enjoying using all the many features we provide and that Checkfront has made bookings easy for you. We're always happy to assist should you need anything :) GCE Glenn Charles E. Real Estate Broker Real Estate Used the software for: Less than 6 months ### "Making booking as easy as 1 2 3" February 19, 2024 5.0 Im very satisfied and will recommend it with friends and family Pros As someone who makes decision on the last minute, i like to have the option to book last minute or probably make a booking in advance if we have planned everything early. Checkfront offers that and I love that. It makes booking convenient even for older people. And I love that I can use Apple pay as a mode of payment. Cons So far Im enjoying using it, couldnt think of anything that I dont like. Review Source MS Maru S. Operatio Manager Hospitality Used the software for: 2+ years ### "Friendly and great support team." February 24, 2022 5.0 Pros The support has an amazing actitud and vibe. They are on top of things to help the user. So easy to learn how to use check front. Cons Love it, maybe just less complicated to add a tour or product. Review Source Response from Checkfront March 24, 2022 Thank you so much for your review, Maru! Our Support team loves to help our customers, and I am glad that you can really experience that when reaching out to them. Scott M. Used the software for: 2+ years ### "Awesome, simply awesome" September 15, 2016 5.0 I book over a hundred volunteers each year and it's a one-person show here. I don't know how I did it before CheckFront, I really don't. So many steps are now automated for me and it's a breeze to keep track of bookings. I use notifications a lot to send volunteer handbooks, orientation videos and other important documents that I used to have to track and send manually. What a relief to be done with that and to be using notifications instead. Pros I am able to integrate nearly my entire workflow in one place from reservation to payment, notifications and more. For me, it just works. Cons Can't think of anything off hand. If it could take my volunteer application as well, that would have 100% of my work in one package. Review Source Andrew B. Tourist Guide Leisure, Travel & Tourism Used the software for: 1-2 years ### "Everything you need as a guide" August 18, 2018 5.0 Checkfront allows me to have a customer website to take bookings but also the ability to take bookings and payments from a variety of other sources and manage them all in one place. Pros Checkfront allows you to set up a tour guide website relatively quickly without the hassle of knowing how to code. Although the designs are limited they are perfect for displaying tours available for your clients and making it easy for them to check availability and book tours. The backend system is what makes this powerful, allowing me to manage my tours whether they were booked through the site or via agents. Cons Some of the set-up if requiring special options is rather complicated but the help notes are clear and comprehensive. It is just a matter of persevering and checking to make sure you've got it set up right. Review Source MD Murray D. Owner Hospitality Used the software for: 2+ years ### "Best software for small business" August 25, 2023 5.0 Pros User friendly, more information than other software Cons We have no dislikes about this software. Review Source Response from Checkfront August 31, 2023 Thank you for taking the time to share your experience with Checkfront! Talk to a Capterra advisor for free and get results within 15 minutes.