Vestibule Marketing

Elina

5 / 5 30 reviews

Who Uses This Software?

Growing apartment providers and real estate busnesses looking to improve their operations through automation, save time, increase profitability and improve interactions with customers


Average Ratings

30 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vestibule Marketing
  • www.elinapms.com/
  • Founded 2007
  • United Kingdom

About Elina

Elina is great when used for the management of short or long-term rental apartments. Whether your target markets are leisure travelers with shorter stays or business travelers who stay for months, Elina Apartments Management Software is tailored to your specific needs. With full length of stay (LOS) control, a user and search-based promotional engine, customer relationship management controls and an integrated Front Desk application, operations have never been easier. Book a demo now!


Elina Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Elina Reviews Recently Reviewed!

All-round excellent PMS with great support from the Elina Team

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - this is a fully integrated software - PMS - linking to various different channel managers, payment gateways.
- good booking engine
- mostly everything is can be automated
- very good support team - both through email and phone
- support team know the industry well and provide not just technical support - but real value-add to your business

Cons: Nothing significant. On rare occasions response from support can be a bit delayed when they are busy.

Overall: Too many to mention.

Vendor Response

by Vestibule Marketing on September 01, 2017

Anand - thanks and it's a plasure working with you and the team at Club Living

I overall enjoy working with Elina primarily on the reporting site (Sales & Marketing)

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Elina is a system easy to use. Eventhough you need to familiarize yourself with the different functionalities once this is done you can use it on a simple way for your day-to-day job. Also being part of the system development is exciting - the support team is always open for ideas.

Cons: Working in a structured Serviced Apartment Business I am still missing certain reports and functions but am aware that the system is still developing.

Vendor Response

by Vestibule Marketing on August 30, 2017

Christiane - thank you for making time to review elina. We always appreciate the ideas and input from Brera.

A very expensive, detrimental experience

Aug 29, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Liked the support staff....but they were often out of their depth. They tried hard with their training but it was not transparent and very convoluted.

Cons: Did not suit a small business using multiple OTAs. Double bookings were a frequent feature, pricing was difficult to change, inputting bookings manually took 8 steps .....lost a lot of business as staff entirely diverted to problem solving

Overall: Decision to go back to previous Channel minder/front desk operator

Great value for money software that provides a robust booking system and OTA management solution.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Elina certainly saves time when it comes to updating rates and availability. There are many features that give you full control of your bookings and the platform is easy to navigate. There are many tutorial videos that are very informative. The support team is very helpful and always there to lend a helping hand.

Overall: A booking engine solution that cut out the need to constantly update OTA websites. An easy to navigate platform that empowers the user to take full control of their bookings.

Vendor Response

by Vestibule Marketing on August 25, 2017

Thank you Reuben for reviewing elina

An efficient system with excellent support from the team.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It becomes a central place for all our guest information. We know all our bookings, guest details and invoicing are to hand. When I took time out to review how time we were spending on manual processes, I realised that using Elina, which can do these tasks for us would save a lot of time. Automation has become a priority so we can free up to spend on growing our business.

Cons: Because it is a large shift from not using any software to selecting a dedicated serviced apartment product like Elina, the most challenging element was committing the time to manage the change process. This has been made easier by the help and support of the Elina team. We changed to Sagepay payment gateway to work with Elina. It would have been great if Worldpay was integrated.

Overall: The Elina software allows me to run my business smarter, saving money on administration staff, saving time on manual processes and automates our banking and charging processes.

Vendor Response

by Vestibule Marketing on August 08, 2017

Carly - thank you for making time to review Elina. We really appreciate your kind feedback.

It has made my job a little less stressful everyday

Aug 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software has enabled me to do every aspect of my job in one piece of software, I was previously having to do it over 3 different pieces of software. We have invested in this as a long term plan and will eventually use every aspect to its full potential.

Cons: I struggled to get my head around the whole thing at first but that was only because it was something we have never used before.

Vendor Response

by Vestibule Marketing on August 04, 2017

Natalie, thank you so uch for reviewing us. Pleased to hear that elina has helped make the day to day easier.

A Hospitality PMS that ticks all the boxes

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have worked with other PMS products in our hotels the past - (some of them from name brands) - but Elina is so much better and at a very competitive price. Their "hands on" management style and excellent customer service is very reassuring for us as owners, and for our staff.

Pros: As owners we like to be able to monitor the business, day to day. Elina gives us lots of options to accomplish just that. Elina is reliable and the staff love the functionallity and efficiency. We have had the software in our hotel for 5 years now, and never experienced a problem.

Cons: Over the years we have requested that Elina added some features that we felt were missing, and this was promptly done and is now an integral part of the software. A good PMS is never "static", but needs to be in constant development in partnership with the users to keep up with the ever changing market.

Hotel System Made Easy

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were looking for a web based hotel system that we could integrate into our existing system. Elina ticked all the boxes and could manage the areas of that side of the business. Easy to use for the staff and with a nice booking portal for our guests. The marketing side of the product is strong and the guest lounge is also a great feature.
The product is also being developed so more cool features are coming.
Finally the support is excellent - more than just a helpdesk, they are a partner for your hotel business.

Vendor Response

by Vestibule Marketing on March 28, 2017

Richard - thanks for the super review and making time to review us. Highly appreciated!

In Praise of Elina...

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Hello there,
Just a few words in praise of Elina.
In a world where everyone is quick to put down I would just like to big up, the staff of Elina for dealing with all my problems ( and there has been a few !!) over the years. Not being that savvy with new technology the staff of Elina have been incredibly patience and understanding, and quick to help. I have no hesitation in recommending this Company.

Automated business processes and oustanding support

Mar 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Being an apart hotel without a 24-hour front office, business process automation is key. Elina PMS has helped us to achieve the desired automation saving up to 30 work hours per month.

Furthermore, I have worked with a range of Property Management Systems, and the support at Elina is the best I have come across. The online training section features a lot of helpful articles and videos, and the onsite training we received from Siggi was outstanding. The concierge team responds within the same day, and their support is highly qualified.

Elina also integrates well with best-of-breed partners such as channel managers, payment gateways and Snapshot, a specialized business analytics tool.

I can highly recommend Elina PMS to other apartment hotels or serviced apartments.

Vendor Response

by Vestibule Marketing on March 24, 2017

Thanks Simon. Kind words and fantastic to hear elina is working so well for serviced apartments and aparthotels.

A PMS That Delivers

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate, looks great and has comprehensive functionality.

Cons: We're still not using it to it's full potential. Also the marketing suite does not deliver our requirements.

Overall: We have been using Elina for 3 months now and it has helped us scale up and double our apartment portfolio from 6 to 12.

Elina has enabled us to systemise many parts of our business including Check in management, housekeeping management, guest payment and rate adjusting with ease.

We have found the system very easy to navigate around and is supported by easy to follow training videos. If the videos fail the Elina Concierge service is outstanding. Email support response is usually within the same day and any bugs or issues are resolved in a very timely manner.

We had tried and tested some other PMS's, nothing has come close to this for our current and future requirements.

We highly recommend Elina, save yourself time, there's no need to shop around. Elina does it all!

Recommendations to other buyers: Easier API integration solutions at a sensible cost. An example of this is I have been quoted £350 to integrate Xero....Generally, these are copy and paste exercises (if it's not bespoke) that I struggle to understand the price justification.

Vendor Response

by Vestibule Marketing on February 08, 2017

Hi Mike - thanks for your review of Elina. We appreciate the kind words and take the feedback on integrations and costing on board. Something we are working on currently

a Very useful tool for my hotel business

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is a very useful tool for my business, easy to use and if we need help only a phone call away everyday anytime !

Vendor Response

by Vestibule Marketing on January 23, 2017

Thanks Lefteris - kind words. Glad to know we are always contactable for you as well :-)

Awesome System and Excellent customer service

Nov 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Sometime when you do find an issues it's in the next update of the software.

Overall: The System is user friendly and no question on the systems functionally is ever too much for the Elina Cares team to help and guide you with, Would highly recommend the system and the Team, Thanks

Vendor Response

by Vestibule Marketing on February 01, 2017

Thanks Sonia - nice to know you feel Elina is user friendly and yes we have some great updates coming in 2017!

Great Multi Property Management Software

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Work flow - offers a well designed booking engine
connectivity with Channel Manager
Elina Concierge Team - Great customer support and constantly adding new improvements
Good value for money

Cons: None

Overall: After trying some other Property Management Software we came across Elina. This is one of the best multi-Property management software on the market. It totally changed our lives and we were finally able to manage our own properties stress free. The software is easy to use, offers channel manager synchronisation along with the payment gateway and accounting software.
Siggi & Jeff have been a great source of help and information and are always willing to take time to help and explain. They are passionate about what they do and are constantly improving the features to make the software better and to cater for the evolving market.
We also got a brand new website built by Vestibule Solutions which is also another branch of Elina.
Matteo and his team did an excellent job custom designing our website.

Elina: Excellent value to our holiday homes operations!

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Mondo Hospitality team is pleased to work with the Elina team. Elina has streamlined the guest bookings and eased our check-in / check-out process. Coupled with a third party booking engine, we have been able to integrate Elina with our OTA partners for a real time bookings update. The Elina team provide excellent support, any issues / concerns are either addressed immediately or are taken up for consideration (in case we are asking for any reporting structure changes etc.).
Overall, an excellent partner to have on board.

Best Move in Technology we ever made!

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Evrything, the ease of use, clever marketing, pricing platforms that work, this system really works for trying to take some % back off the OTA's

Cons: the fact that we didn't go ahead sooner.

Overall: What can I say, in the digital revolution there are so many companies offering the next best thing in property management systems that it can become a headache choosing the right software for you. All I can say is with Elina - there is no more blurred vision, the software offers exactly what we require, tailored to our needs, providing us with the best information about our guests and allowing us to be in touch with them via their incredible marketing platform before they stay with us, during and afterwards. We have been using the system for over 2 years now and can honestly say that their service is second to none, providing a great concierge service both via email and over the telephone, we couldn't ask for anything more Elina & the team really are our skilled partners in the digital age of hospitality, thank you all

One year of perfect cooperation with Elina PMS!

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Based on the broad variety of functionalities and features, I believe Elina is one of the best property management systems for the serviced apartments companies. We appreciate the user-friendly options and high-quality training videos for each important section. On behalf of Ambiente Serviced Apartments, I would like to emphasize excellent customer service and proactive approach of the Elina Concierge Team. Thank you very much for the first year of our cooperation. We are looking forward to your next upgrades and upcoming functionalities!

Best support team!!

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to manage, capable to fulfill every need for small or bigger companies.

Cons: n/a

Overall: We are all so grateful to Elina team, they are always there to help, explain and they listen to every need, every idea is important! From marketing support, to online new features to improve the service thank you Siggi, Christopher, Eline and Jeff. Keep up the good work!!

Recommendations to other buyers: You will have the best support team to help you every day!!

Easy to use software, perfect customer support

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started our serviced apartments business from scratch in 2015 and would not have been able to do so without "Elina", our PMS of choice.
I can highly recommend having a partner that offers you a state of the art, responsive design website with a very easy to use CMS as well the perfectly matching hotel software.
You can either learn how to use the software by following the detailed online guides with commented videos on every topic, or have a personal training with the experts from Vestibule marketing, the company behind the brand "Elina".
While choosing the best company to work with, reliability was one of the keys for us. Elina works as a web frontend in your browser and all the maintenance, updates, etc. is done for you on the server side by Vestibule.
For your homepage they will handle the SSL certificate renewal process for you to ensure a secured connection with the guest.
The Elina team also provided us with important information and contacts to help us choose the best partners to work with in the online booking process on external platforms, like the matching OTAs for our kind of business, the channel manager (multiple channel managers are possible with Elina) and payment gateway.
In case you need more detailed information on some tasks, the Elina Concierge team is always there for you on the phone hotline and responds promptly to emails.
We started out with 8 serviced apartments and today we have over 100 beds in 2 locations available in Vienna.
Elina will suit your needs from managing just a few rooms to multiple locations with many different room/apartment types and bedding options.
After over a year of experience with Elina I can say it was the best choice we could have made.

Elina Property Management System

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ¿We run a B&B on the island of Paros, in Greece and we have been working with Vestibule Solutions since the inception of "Elina". Elina is an advanced, comprehensive and flexible tool we use to manage the whole 360 degrees of our business. The system is very user friendly and works alongside us from the moment a customer makes a booking to the moment they check out. Elina is not only an administrative tool but we can also manage our marketing strategies, our finance back-office and a lot more. Furthermore, we believe that another strong value add is related to the excellent "concierge" service we can rely on: competence, efficiency and customer orientation. I strongly recommend Elina

Fantastic easy to use software with great customer service!

Oct 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It looks nice and feels nice to use and easy to navigate.

Cons: Adding on 'add on's, cancellation process

Overall: This is really nice software to use!. Easy to navigate and really helpful and friendly support - Siggi is amazing! Also great that you can work with Elina if there is something that you want to develop they do listen and try and put this into production to constantly develop the software.

Recommendations to other buyers: Looking forward to having different rate plan options!

Perfect for us!

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They listen to our needs & implement changes/updates to acheieve this in a good time frame.

Cons: The system sometimes has a few glitches, but are resolved quickly. Also it is sometimes hard to get hold of the support team (but i understand it is a small team!)

Overall: After working with the Elina system in a previous role, I did not hesitate to choose the PMS system once again. It is a very intuative platform & perfectly suited to our business. Siggi & the team provide excellent support & actively encourage feedback. They are very good at listening to our suggestions & implementing new features to meet our needs. Would not hesitate to recommend!

Innovative and User Friendly

Oct 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: flexibility, pretty much paperless concept, integration with other softwares, continuing evolvement , great customer service

Cons: n/a

Overall: Elina is at the forefront of our daily operations and efficiently manages our hotels. Constantly evolving and introducing new features such as the I-POS integration - which we love!

The design with bold, bright orange colours are cool and user friendly. I could not imagine our two hotels running without Elina and would recommend the software to anyone who is looking for an innovative, user friendly and efficient way to run their business.

Recommendations to other buyers: constantly evolve with the software, as these guys don't like to sit still ! :)

Unique software for self catering apartments

Oct 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We were looking for a tailor made PMS and we came accross Elina that offers us unique solutions to manage our properties. We can highly recommend this PMS and above the customer service is excellent.

Incredible Customer Service!!!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We never came across a better Customer Service team. Elina's team are amazing! ALWAYS happy to help! Siggi, Jeff and the rest!

Excellent! Can't recommend enough

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: customer service

Cons: some areas that could be developed e.g linking into our EPOS system still not quite there yet.

Overall: We've worked with Siggi and his team since almost day 1. Now 3 sites later and growing they've been there for the whole journey... (With lots of added features too)!

Great PMS partner

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Elina works very well with our STAAH channel management software via an API (Application Programming Interface).

Hotels can benefit from a great PMS system whilst being confident in the knowledge all the rates and availability will be uploaded with speed into our channel manger and then on to all the online travel agents.

The staff are always friendly and quick to respond to requests and the price is very affordable. Be sure to check them out when looking for a new PMS.

Unmatched product.

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent half a year looking at all the PMSs out there and researching to great detail the best solution for a multi-site serviced apartment PMS. Along the way, I demo-ed and tried out for weeks/months at a time other PMSs, but Elina was the only one I found where they do what they say they will do. Well, if I were to highly recommend it, I'd probably be helping my competition thrive...

Great little PMS

Sep 17, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used Elina for about four years now and have nothing but praise for the company and its product. It is at the forefront of cloud-based PMSs and offers a great integrated email marketing package as well as everything you would expect around property management, guest databases, invoicing, housekeeping etc. It also integrates well with other software such as channel managers. Pretty much every request that we have made for a software improvement has been undertaken at no charge. We feel like a valued client even though we are only a small company. Can't recommend highly enough.

Very powerful and comprehensive system, backed by accommodating service

Sep 16, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Elina by Vestibule now for about three years. The booking engine is very powerful and comprehensive. It is continually being enhanced and added to, and the great staff at Vestibule are very accommodating when it comes to feature enhancement requests.

The system is large and handles very complex functions, as a result, there is slight complexity in some of the processes, but this is mainly as a result of the process as opposed tot he UI.

The product, in combination with the the staff at Vestibule, and their focus on customer service, make for an easy decision when looking for a PMS solution.