Who Uses This Software?

APS serves small and midsize businesses needing full service tax compliance and a unified system for core HR, payroll, and time & attendance solution delivered as a cost effective SaaS solution.


Average Ratings

482 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • APS
  • www.apspayroll.com/
  • Founded 1996
  • United States

About APS Payroll

APS has a mission: to make payroll and HR easier. We provide our clients and partners with intuitive technology delivered with personalized service and support. Our unified solution is designed to simplify workforce management tasks. Process payroll in hours, not days. Automate HR workflows to be more strategic. Elevate the employee lifecycle with a single-system platform. We are APS, your workforce partner.


APS Payroll Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

APS Payroll Reviews Recently Reviewed!


Truly Amazing Payroll & HR Software Partner

May 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: APS is very thorough with all of its various solutions: payroll, human resources, benefits administration, document storage, Time & Attendance, PTO, APS Hire (recruiting/job boards), Applicant Tracking, Online On-Boarding, Asset Management, etc, etc.

Cons: I cannot think of anything that I do not like about APS. Their technical team is very flexible with custom solutions, APS Customer Service team is responsive (even with our 5-6 hour time difference between Louisiana and Hawaii). We have a dedicated "Partner Support" team member over at APS, as well as a "Training Support Partner".

Overall: I started up a PEO/ASO/HRO company in Hawaii in 2009 and grew it to the 2nd largest in the HR/Payroll firm in the state. I sold this company to the largest competitor in 2016 when we were running $200 million of payroll and managed over 10,000 employees in multiple states. I can honestly say that I wish I discovered APS Payroll Software when I started my HR company, as this software truly blows away our PEO/HR/Payroll system we used.

When I sold my HR/Payroll company, I was looking at finding a new payroll software that could also handle all of our HR administration. I attended a Sage Intacct (accounting software) conference and met APS in the Exhibit Hall with numerous vendors. The final selling point is APS directly integrates into Sage Intacct. Finally, we have one login in which we can access all of our internal companies and external clients we process payroll for. There are so many bell and whistles available and it is very easy to learn and use. I highly recommend APS to everyone looking for an affordable payroll software, with an even more impressive and responsive team.

Vendor Response

by APS on June 20, 2019

We appreciate your positive review, Matthew! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Capterra loader

APS meets all of our payroll needs. Great customer service and support.

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I've been working with APS for almost two years and being my very first experience with a payroll software I found it very easy to learn. The way this software is built and organized makes it very easy to use it. This is particularly true when you are in need to create a report. In this case you can choose one of the several ready-to-use reports from the "Report Manager" option, or you can build your own customized report that best meets your needs. Additionally, to save time and efforts the report you created can be shared among several users in different departments.

Another thing I liked about APS is the excellent customer service I received in all of the inquires and issues I encountered during my job.

Cons: What I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses.

Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.

Vendor Response

by APS on November 16, 2018

Thank you so much for your honest and enlightening review, Michele. We really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

I have had a wonderful experience using APS as our payroll software. It is a great product and site!

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.

Vendor Response

by APS on December 15, 2017

We appreciate your positive review, Amanda! We are so glad to hear you love our system and it has made processing payroll simple for you. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

So happy with APS!

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system allows all of our processes to be integrated and it is so user friendly. It has saved us so much time because we don't have to re-key the same items over and over again in different systems. Our staff love all the added features they now get.

Cons: We really need a company-wide calendar view of approved PTO requests and I wish that the performance appraisal module had more features. On the rare occasion we have had to correct an error, APS corrects things quickly but we cannot always see what happens in the background and we sometimes struggle to understand the correction and how different GL accounts are affected, etc. Also, Report Writer and Report Builder are not completely compatible so sometimes it is difficult to pull everything we need in one report - I probably just need more training and practice.

Overall: We are thrilled with APS and the service we receive. We can't get over how often we ask for something and how responsive they are to our needs. We have seen enhancements be made that we didn't even ask for just because it made sense and they were able to do it!

Vendor Response

by APS on May 10, 2019

We appreciate your positive review, Brenda! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We would love the opportunity to speak with you and discuss additional training of the system. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further if you would like additional training for your team. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS Payroll Review

Feb 25, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We're a tech company with less than 100 employees in the US and have been with APS Payroll for about three years. APS gave us the opportunity to offer our employees access to online employee information. The employees can pull pay vouchers, update most of their own personal information, request PTO online and other functions that were manual for them before APS.

Cons: On the administrative side, setting up a new employee can be cumbersome. There are a lot of steps that are necessary to create the proper internal document flow. Some things like PTO accruals are not set up as a default for a new employee. Should the accrual step be missed during onboarding, the employee may not accrue PTO as they should.

Overall: With APS Payroll, we now have dependable current & historical information. The many reporting options have saved us time and headache since we no longer have to access several documents to create things like the annual 401(k) census. We can maintain that information right in APS Payroll.

Vendor Response

by APS on March 05, 2019

Thank you for your positive review, Tammy! We're glad to hear you're happy with the intuitive design of our platform that allows for easy document and information access for your employees. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS Captures All the Necessary HR Functions in One Easy-to-Use Package

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We cut our costs in half and doubled our functionality. The implementation team spent more time on training than all of our previous payroll vendors combined. Answers to questions are a click away from within the system or a quick phone call to a dedicated team member. I highly recommend this product to companies of all sizes or to companies with multiple divisions to manage.

Pros: What's not to like? From implementation to use, the team at APS managed our conversion smoothly. Their dedicated tax team is always one step ahead of me and does regular audits to make sure we are compliant in all areas. I work with a specific payroll team so I know when I call or send in a support request through the online system, I will always be talking to the same people who know my account. Everything is contained within one module so you don't have to wonder if the information you enter in one part of the program is going to sync properly with other areas. Real-time updates keep all my reporting accurate.

Cons: We have had some occasional minor issues with our field techs being able to enter information to their timecards through the mobile app which is actually just a mobile friendly version of the online system. A true app is being released soon and I expect it will eliminate any small issues we've had in the past.

Vendor Response

by APS on May 10, 2019

We appreciate your positive review, Laurie! We're glad to hear you're happy with the user-friendly design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS has met all of our payroll needs in a professional, consistent and impressive manner.

Nov 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros:

We have been with the company for almost 7 years. Above all the customer support you receive is fantastic. During our tenure with the company we have had a few different reps due to promotions, but each one has done a phenomenal job. They always return phone calls and emails in a very timely manner, they troubleshoot issues immediately and have even helped process payroll for us when our payroll manager was out with the flu.

Cons: The only issue we run into is transferring employees from one location to another. Currently, if an employee transfers to a new location there are multiple steps needed to transfer that employee's profile. The employee must be terminated in one location, and then all information must be re-entered in the new location. It would be ideal if we could transfer an employee without having to terminate and duplicate the profile in the new location.

Vendor Response

by APS on December 15, 2017

We appreciate your positive review, Christine! We're glad to hear you have been able to continue successfully process your payroll for nearly 7 years and that our customer support has been helpful. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Bumpy at start, but getting better.

Nov 20, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Everything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed.

Cons: Auditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same.

Overall: Having all employee information available quickly both to employee and manager.

Vendor Response

by APS on December 15, 2017

Thank you so much for your honest and enlightening review. We really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your suggestions. If you could please contact Josh Johnson, Client Services Manager at jjohnson@apspayroll.com or 318-213-3266, he would be happy to talk further.

So happy we made the switch to APS

May 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very straightforward and easy to use. Reports are organized and the features that allow you to conduct performance reviews as well is great. We are converting everything over from paper to digital for all HR needs and without this software would be a lot harder. Getting a new employee added and deleted from the system is easy and straightforward too.

Cons: I am disappointed about the clocking in and out feature. Rather than having an app that you can have an employee download and use to login, you need to go to the eselfserve website every time. Some employees struggle with this when clocking in and out remotely with the website crashing and also needing to jump thru more hoops on their phone to get it working again (clearing their cache, restarting phone, closing apps, etc.)

Also I wish the scheduling app had a better design. We use another 3rd party software and have better luck with ease of use with their system.

Overall: Overall experience with APS has been really good! As a company we are very satisfied with using APS as our payroll company and there customer service is excellent too.

Easy to Use

Nov 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We use to manage our payroll in house which took a significant amount of time, even with a small number of employees. Switching to APS helped save time and allowed for a easier and more efficient way of tracking payroll. There are tons of different reports you can run and everything is very user friendly. If there is ever a question on anything our customer service agent is quick to respond and help. It's been great having all our employee information in one place!

Cons: A few instances of frustration where some of our benefits have not calculated correctly. I'm not sure if there was lack of communication upon setup or what happened. Anytime we have ran into this APS saw that a solution was made.

Vendor Response

by APS on November 16, 2018

Thank you for your review. We're glad to hear you're happy with the intuitive design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. We would love the opportunity to speak with you one on one and discuss your concerns about calculating benefits. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

just what we needed

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: APS is a terrific tool and the best part for us is the ease of operation. The menus and drop down boxes are logical and not complicated. Maneuvering through each screen, tab, and function is simple and intuitive.

Cons: We just don't use enough of the system - there are so many additional capabilities and functions that we are not utilizing at the present time. For example, we do not use the timekeeping function. Right now our organization still utilizes a paper time card instead of the timekeeping module in APS!

Overall: APS makes it so easy for us to process payroll. We have employees with split departments and payroll codes and APS handles it all!

Vendor Response

by APS on February 18, 2019

We appreciate your positive review, Debbie! We're glad to hear you're happy with the intuitive design of our platform. We would love the opportunity to speak with you one on one and discuss how your organization can utilize the system in its fullest capacity.

If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.Thank you for being a valued customer and we hope you continue to have a great experience with APS!

This Company fits our needs so well!

Aug 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is straight forward payroll processing. It has been well thought out by the software designers who strive to understand the client's needs for special reporting. We are a Farm Equipment Dealership with multiple locations. From our first day with APS they have worked to learn our business needs. We have also provided "tips" on how to make the products more user friendly and they listen and implement.

Cons: If they could streamline the HRIS module to interface with the Payroll module so employee information for some things such as deductions would not have to be entered twice that would save much time from the user standpoint.

Overall: Love having an assigned Customer Rep to work with. And our customer rep is supported with other customer reps if they aren't available when we call.

Vendor Response

by APS on August 28, 2018

We appreciate your positive review Wanda! We're glad to hear our unified platform has made it easy for you to manage all of your locations. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

Excellent Customer Support

May 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I think their customer service is top notch. I love the fact that I can always pick up the phone and get someone immediately or send an email with a request and get a response back within one business day. This kind of service is rare these days.

I really like that applicants automatically move from APS Recruiting to APS Onboarding and then to Employee payroll account. I am very glad that we streamlined this process with APS.

Cons: I wish we could view multiple screens at the same time. Currently, if I want to view multiple reports at the same time, I have to back out and re-enter the info again. This part is not very user friendly. It requires too much going back and forth from one report to another.

Another thing that I do not like is that the system logs you out if there is no activity for so many minutes. I wish the user can set the time when this should happen. I feel like I am constantly getting logged out and have to log back in.

Vendor Response

by APS on June 24, 2019

We appreciate your positive review, Kathy! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Great customer support for our growing company

Nov 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We love the personalized customer support team. They have been with us ever since implementation and are always available to answer questions, provide troubleshooting help, or with site assistance. The site is pretty user friendly within each company and the payroll processing portion is so simple compared to some other "bigger name" providers. Its nice having the HR functions (such as an ATS and On-Boarding system) all in the same place as our payroll. Its a good system for a reasonable price.

Cons: It seems like the APS Dev team is still working on improving glitches and the entire system's functionality. They are usually able to help us accommodate needs for our company, but some things to improve ease of access/functionality haven't been developed yet. The system seems to work better on certain browsers (such as Google Chrome vs Safari). Also, they are working on improving site speed and accessibility from handheld devices such as tablets. The payroll site is almost unusable from smart phones, so if you need to access information while on the road, you have to wait until you are back at a computer. Tablets also seem to have trouble within certain areas like APS Hire.

Overall: We are happy with the services and support we get from APS.

Great customer support for our growing company!

Nov 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Even though there are some cons with APS, the customer service truly can't be beat!

Pros: APS customer support is absolutely wonderful. We have a team of dedicated support staff who have been with us since before implementation and are always available to answer questions and provide site assistance. We are a growing company with multiple entities, so we are actively working with our APS team to improve functionality of the site to fit our needs best. The site is also very user friendly within companies. I have used other "bigger" payroll systems and this is a much more simplified site.

Cons: Some of the features are not yet as developed as some of the other "big name" companies, but their dev team seems to be constantly working to make themselves better for their clients. At this time, APS (Payroll, eSelfServe and Hire sites) does not work well on handheld devices (even tablets), so you almost always have to have a computer available to do the work you need; i.e. if we are out of office and a team member needs something, we can't use our smart phones to find that answer, we have to wait to get back to our computers. The system seems to work better in browsers such as Google Chrome vs. Safari, and can be very slow at times.

Simplified Payroll processing with exemplary customer service!

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The customer service has really been over the top. Some of the best I've ever received. Thank you APS!

Pros: APS Payroll provides an easy to navigate visual space coupled with step-by-step instruction and processing. The functions are intuitive and time saving, with simple graphic design and flow. Training and set up was a breeze, and the customer service support we've received has always been top notch. They seem to intuit our needs before we even realize they exist. Staff are always friendly, knowledgeable and available. The reporting function is well thought out and provides a multitude of options for every scenario. Payroll processing is easy and they handle all of the taxes and deductions for us!

Cons: Record keeping within this module can be difficult to track, specifically when changes to employee wage, details, etc. are made. Other than that, I have found very few flaws to exist in this program!

APS saves time and money

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was especially impressed with the implementation process. APS employees stayed late and worked to get our first payroll out timely and correctly. We didn't have a missed or late payroll during the change over.

Pros: APS is totally automated. My processing time for a payroll of 230 employees went from 2 days to 2 hours. Supervisors and employees also save time and no longer duplicate work. Once submitted, APS is ready to run reports on the payroll within minutes. The support team is quick to answer questions and always courteous. We have no unresolved problems.

Cons: Reports are somewhat limited. No report can include information from the different categories. Time and Attendance can only report from the employee timesheets. Payroll can only report from the payroll module. Additionally, the automated process involves some rounding of amounts that sometimes need to be adjusted.

Constantly Improving!

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: APS is constantly making improvements within all areas. It's great to see the added functions and hear from our employees how easy it is to use this system. Customer service is exceptional! Our account manager responses to questions and issues very quickly and keeps you informed and updated to the status of the ticket. Everyone that you work with is very knowledge and willing to help in anyway they can.

Cons: Only thing lacking would be allowing the system to capture potential applicants. Would love to use this system as an all inclusive HRIS system. I think that's a future possibility which would be great! Otherwise, no other complaints.

Vendor Response

by APS on August 24, 2018

We appreciate your positive review, Kayla! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

It has been a great relief to not have to worry about filing the taxes.

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Office employees are able to clock in and out, request time off electronically and receive approval electronically.

Cons: For this software to allow the field employees to clock in using a job name. We are a subcontractor organization and our field employees clock into the jobs they are working on. Also, it would be beneficial if once the time is captured in APS that the hours could be uploading in Workflow Max the hours worked on each job.

Overall: The software has been great capturing the time of most of our employees without myself having to manually input. The ability to customize our vacation and PTO benefits for our employees. Once the payroll has been processed, APS takes care of direct deposits, filing taxes, creating checks to be printed for live checks and deductions. Employees being able to access their information online without having to request myself to make the updates. Having mobile clock in and outs.

Vendor Response

by APS on December 15, 2017

We appreciate your positive review, Renee'! We're glad to hear your time and attendance has simplified. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

WE LOVE APS!

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The account managers are extremely polite and helpful and always resolve my issues quickly. I love having APS handle all my payroll needs because it takes the work out of payroll. I have had up to 3 businesses using their software at one time and it was one of the best decisions Ive ever made while owning small businesses. Plus, the production manager The support staff always goes the extra mile to help me!!

Cons: There seems to be a "glitch" in the Creating Payroll section that doesn't save the entered hours under time entry the first time you enter it, causing me to have to enter the hours more than once.

Overall: APS makes payroll / hr work easy. They handle everything from cutting the checks to payroll tax deposits to the quarterly payroll returns and w2s. I don't worry about completing timely reports or being late on a tax deposits because APS handles it all for me.

Vendor Response

by APS on May 10, 2019

We appreciate your positive review, Nona! We're glad to hear our unified platform has made processing payroll a breeze and our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS review 2018

Nov 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I do like the ease at which we can set up employees for direct deposit, it's a time saver! Even changes in direct deposit are easy to deal with.

Cons: I find some challenges in locating the specific reports I need. But, that just might be me!

I also miss a function that we had with another software which calculates a payroll check based on the net amount you enter into the calculator. Miss that a lot!

Overall: The compatibility with our clock in software is great!

The customer service is excellent! I have dealt with several reps and they are all well trained and knowledgeable about the product!

Vendor Response

by APS on November 16, 2018

We appreciate your positive review Bob! We're glad to hear you're happy with the intuitive design of our platform. We would love the opportunity to speak with you one on one and discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

Great Service

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: APS's customer service is exceptional. They are always quick to respond when I have something come up that I haven't seen before or something strange happens that I need help with. They have always been able to resolve the issue, and are very pleasant to deal with either by phone or electronically. The interface is intuitive and easy to use.

Cons: It's too easy for employees to miss punches by logging in/out instead of clocking in/out

Vendor Response

by APS on May 10, 2019

We appreciate your positive review, Kelly! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS Payroll & Human Resources management second to none!

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, very fast and tons of options.

Cons: Occasionally there are features that I think would be helpful that are not available but in most cases all were addressed and incorporated in future upgrades. They are very good about listening to customers and actually improving their system.

Overall: APS customer service is the best of any company I've worked with. All reps are knowledgeable and beyond helpful. Other companies we looked into did not get good reviews in this area. Doesn't matter how great the product (and APS is great!)is if you can't get help when you need it.

Vendor Response

by APS on May 10, 2019

We appreciate your positive review Nancy! We're glad to hear you're happy with the user-friendly design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

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Longtime happy APS customer

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer service at APS is unmatched! We have been extremely happy with the product as well as the service we have received since day one. From APS' sales team to implementation, to the tax department, to our account managers--we have been pleased with the ease of being customers!

Cons: There are not a lot of shortcomings with this product! I wish I could say the same regarding other companies we have used. The one thing I do with the product could do would be transferring employees between our companies on the APS platform.

Overall: Extremely easy to use and great interface! I would definitely recommend this product!

Vendor Response

by APS on December 15, 2017

We appreciate your positive review, Sara! We're glad to hear you have enjoyed our customer service. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

This product is simple and easy to navigate.

Nov 20, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The cost of this product is much better than most. It is easy to learn and navigate through. The support team is friendly and quick to respond.

Cons: The Benefits Administration portion of APS need some additional attention in order to meet 100% of our needs. It gets us by, however we have some manual calculating and entry to do. The reporting system requires you to pull two different reports when pulling certain information.

Vendor Response

by APS on December 15, 2017

We appreciate your review, Donna! We're glad to hear you have found our product easy to use. We'll make sure to pass along your constructive feedback, or if you would like to contact our Client Services Manager, Josh Johnson, at jjohnson@apspayroll.com or 318-213-3266, he would be happy to talk further. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS Payroll Solution

Nov 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use and provides you with a good system for tracking your payroll needs. APS deals with and know non-profits, so knows our needs and is able to accurately meet them.

Cons: We did experience an issue in working to setup accruals for our vacation plans but it seems that the messages I was sending weren't getting through, so there must have been a glitch in the system somewhere.

Overall: Our organization is very pleased with the services and customer service we receive from APS. We used a different national payroll processor previously but had issues with their knowledge of non-profits and experienced some issues that caused headaches. APS has been able to meet our needs accurately and provides good and personalized training to help our organization maximally utilize the system. When you do have an issue or question, the chat/telephone support is very responsive and helpful.

Vendor Response

by APS on November 16, 2018

We appreciate your positive review! We're glad to hear our unified platform has made processing payroll a breeze. We would love the opportunity to speak with you one on one and discuss your concerns with setting up accrual plans. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

Happy with product and service

Aug 22, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to use. The website is clean and clear..not full of clutter. Easy to locate what I need for payroll.

Cons: The reporting features are a litter cumbersome. I wish I could with ease choose more reporting options for my organization. I normally have to call to run a new report.

Overall: Because of the dual (APS Online & Eselfserve.com) software for admin and users I am able to communicate with managers and staff easily. Things look the same and I can guide a user on the site without having the manual handy.

Vendor Response

by APS on August 28, 2018

We appreciate your positive review, Makeasha! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

Fast and Efficient

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: APS allows us to manage time off requests and monitor overtime simply and quickly. Overall, the website is so easy to use that minimal training was needed for us to become proficient users.

Pros: The website interface is simple to navigate. Payroll management and processing is very simple and straightforward. Report options are plentiful and the analytics dashboard is easy to comprehend at a glance.

Cons: Reports are available on screen, in print, or as a pdf or csv. Being able to download reports in an Excel format would make report production easier.

Vendor Response

by APS on June 20, 2019

We appreciate your positive review, Charles! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS is a great product!

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: APS has been a wonderful company to work with, and the software has provided much needed organization a streamlining to our processes. We have used APS for 7 years and have no regrets.

Pros: APS has provided a product that can help track and organize our employee records, reviews, benefits and hours worked all in one place. The software is very user friendly and the customer support team is wonderful!

Cons: We would love a full version mobile app that our entire team could use.

Vendor Response

by APS on May 10, 2019

We appreciate your positive review, Faith! We're glad to hear you're happy with the intuitive design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Overwhelmed at the ease and efficiency of staff

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I am amazed at how helpful and easy the APS team have been with my millions of questions and problems. They get back to me VERY quickly and if it is going to take some time they communicate it very clearly. This is only the second Payroll software I have used and I am very impressed at the ease and comfort in getting valid information. I would highly recommend it to anyone!!!!!

Cons: some of the training was done to early-but I should have managed the dates better. They did a great job of reminding me that they would always be there to help me!!!

Vendor Response

by APS on May 10, 2019

We appreciate your positive review, Judi! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We would love the opportunity to speak with you about additional training of the system. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further if you would like additional training for your team.Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Quality payroll service, Superior support, and Great price.

Aug 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Anyone can process payroll with this software, it is super easy to use. It is the most affordable payroll outsourcing company with human resource features on the market. The report manager feature has cut down on the time to produce management, workman's comp, and audit reports. The customer support is the best I have ever seen, they promptly get back to me with issues and questions and are always friendly.

Cons: The time clock is very difficult for people to use on their phone since they are constantly having to clear their cookies. It is also impossible to use the phone clocking in/out feature if you are in a building with a metal roof.

I wish it had more options for hourly employee's who's time rounds up.

Vendor Response

by APS on August 24, 2018

We appreciate your positive review! We're glad to hear our unified platform has made processing payroll affordable and efficient.

We see that you are experiencing issues with clocking in and out on mobile. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further to help resolve this issue. We would also like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service.

Thank you for being an APS customer!

Customer Service is the Best

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Software may be similar with other companies but their customer service is one of a kind. They are the best at helping with any problem or concern I have. Fast and efficient.

Pros: The software is very easy to use. It keeps the time, benefits, and PTO records. Once you learn all the ins and outs you'll cut your work time down dramatically

Cons: Some reports are hard to find. I've had to call and work with them to make some customized reports

Vendor Response

by APS on May 10, 2019

We appreciate your positive review, Ellen! We're glad to hear you're happy with the user-friendly design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Simple and cost effective payroll solution

Nov 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is easy to use product with great customer support. It is perfect for our small company. I love the fact that since it is all web-based, I can process my payroll from anywhere that I have an internet connection.

Cons: Would like to be able to download an individual employee's attendance record in a calendar format for a good visual representation of attendance.

Overall: Quick, effcient payroll processing with the flexibility to write paychecks on the fly, if necessary.

Vendor Response

by APS on December 15, 2017

We appreciate your positive review! We're glad to hear you have been able to remotely process your payroll. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

pull reports easily and our employee tracking has increased

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pretty easy to navigate, help tools and online support is good.

Cons: Onboarding is slowed down by having to completely refresh an employee to add 2nd and 3 layer data. We onboard heavily over 3 months, so that time delay is significant.

WE are westcoast and the support team are east coast, so not much effective support after 3pm really.

Online file feeds to healthcare providers takes a VERY long time set up.

Overall: We are able to pull reports easily and our employee tracking has increased and is much quicker now.

Vendor Response

by APS on August 21, 2018

Thank you Inga for your honest review, we appreciate your feedback. We would love the opportunity to speak with you one on one and discuss the issues you are having. We've notified our Success Manager, April Remedies about your current experience with APS. If you would like to contact her directly, you may reach her at aremedies@apspayroll.com or 318-213-3263.

Thanks again for your review,
APS Team

APS provides a good product at a reasonable price.

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have been with APS for several years now and although at times have found some glitches, APS typically is fast to roll out an update to the fix. Most of the customer reps we have worked with over the years have been terrific and helpful!

Pros: Has the ability to manage soup to nuts under one cloud based software. We like having both payroll and managing HR functions (performance reviews, personnel documentation, etc) all in one place.

Cons: We find glitches at times in parts of the software that really seem like they should have been caught at beta testing. Some of the are so evident it amazes us that other customers aren't pointing them out sooner than us (we have less than 40 employees)

APS has meet all our needs

Aug 29, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support has been excellent. The software was already in place when I came and the customer support helped me through some gaps in training.

They were also helpful with solutions to some of our needs that are specific to Churches.

Cons: Needing to transmit payroll 2 days before pay date. I have been able to do it the day before with another vendor.

Vendor Response

by APS on August 31, 2018

We appreciate your positive review, Doug! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We'll make sure to pass along your constructive feedback on submitting payroll. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

Great company to work with, relieves a lot of "payroll pressures"

Nov 20, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use software. The support I receive from our account rep is great. They are always quick to respond and have an answer.

Cons: I wish that there were some more intuitive features, like a customization person page so I can see the information that matters to me quickly. Other things that would be great would be an easy to use "paycheck calculator", as I have staff coming up to me asking me all the time "If I make X change, how does that affect Y"

Vendor Response

by APS on December 15, 2017

We appreciate your positive review! We're glad to hear you have been pleased with your Account Manager. We'll make sure to pass along your constructive feedback or if you would like to contact our Client Services Manager, Josh Johnson, at jjohnson@apspayroll.com or 318-213-3266, he would be happy to talk further. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Great Product and Service

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I think that the most positive aspect about our relationship with APS is the great customer service we receive. I expect the system to perform the necessary payroll functions, but I really appreciate how quickly questions get answered and problems are resolved. With our prior payroll service, we would wait on hold for a long time, often in excess of an hour. And that was just to get the issue registered. With APS, the issue is resolved by then and I am off doing more productive things than being tethered to my phone, waiting for someone to pick up.

Cons: Some of the setup and cutover didn't go as smoothly as I would have liked. Hard to tell if that was our problem or not. I would like more visibility to some of the administrative tables, like the PTO accrual plan.

Overall: We have replaced our manual systems for tracking PTO, time off requests, garnishment processing, etc with the web-based functions offered by APS. Integration of time clock entry and approval is seamless.

APS Review

May 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very versatile. Can handle all aspects of payroll and Human Resources.

Cons: Cannot upload training videos. We have training videos for all employees to view. It would be nice if we could upload them in APS

Overall: It has been great. Very attentive and responds quickly to questions.

Vendor Response

by APS on May 10, 2019

We appreciate your positive review, Debbie! We're glad to hear you're happy with the intuitive design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Fast and Efficient

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The site is easy to navigate, and the interface is simple. Processing payroll is a simply and fairly quick process.

Cons: Reports are produced very quickly, but I wish I could download them in an Excel format. Currently, they can be printed or downloaded as a pdf or csv file.

Overall: Monitoring overtime and managing time-off requests is so simple now. Processing regular payroll and any special payroll runs, such as bonuses, is not as daunting as a task as it used to be in the paper days.

Vendor Response

by APS on June 20, 2019

We appreciate your positive review! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Happy with our switch to APS

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Product is super easy to use and all areas of the website are self explanatory.

Quick response time from dedicated customer support team. This is a big deal, because our previous payroll provider had terrible customer support.

Cost is drastically less than previous payroll provider.

Cons: The only con we have is an issue with lunch rounding in the time cards. There is no set rule that lunch rounds to 30 minutes if the employee clocks back in early.

Overall: The reporting function is awesome - so many reports are automatically available with APS. This saves us time because we would have to manually create reports with our previous payroll provider.

Vendor Response

by APS on May 10, 2019

We appreciate your positive review, Aleigh! We're glad to hear you're happy with the user-friendly design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer!

APS Payroll works very good.

Apr 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Good customer support. Always works.

Cons: Sometimes they do updates or changes to the software without letting you know in advance.

Overall: Very good experience with APS Payroll. They have a report feature that once you learn how to write a report it is very helpful.

Vendor Response

by APS on May 10, 2019

We appreciate your positive review, Jody! We're glad to hear you're happy with the intuitive design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Additional reveiws

Jun 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Prompt and friendly customer support regardless of the time zones

Easy to navigate

Easy to create and produce reports

Cons: Slow at times (not often but it happens)

Information/data entered does not always save, continually it goes away. I have been working with their team to get it resolved for approx. 2 months and it's a work in progress as of 06/2019

Overall: Overall the experience has been good, but I think there is room to have great experience, based on the cons.

Vendor Response

by APS on June 20, 2019

We appreciate your positive review, Roberto! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

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Aps - Made my life easier

Aug 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: APS is a one stop software...One website with everything that you need for HR, Payroll, time keeping, etc. The software is very easy to use and super user friendly. I have been on APS for about a year and have been very happy with the move.

Cons: Other than a few buttons and minor functionality issues, I don't really have any issues.

Overall: Excellent. From implementation thru now, I feel that APS has helped me completely make my life easier when it comes to payroll/HR functions. I love the fact that I have one point of contact and dont have to dial into a call center.

Vendor Response

by APS on August 22, 2018

We appreciate your positive review Chris! We're glad to hear you're happy with the intuitive design of our platform that makes processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Thanks,
APS Team

Excellent Value and Flexibility

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The PRICE is great, especially for what you are getting. Secondly, the software saves us time and honestly keeps us from hiring another HR assistant. API integration makes everything seamless and saves time and money as well.

Cons: Not very many cons to speak of. There are few areas that require their team to build in functions, but they do this in a quick timeframe.

Overall: Great company that saves us time and money.

Vendor Response

by APS on June 20, 2019

We appreciate your positive review, Ryan! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Great Product

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Easy to log into, easy to audit attendance, pay, etc.

Cons: In relation to the time keeping function, an employee being able to clock in twice by mistake before they have clocked out. It would be nice if you could not clock in if you've already done that without clocking out. Same with clocking out. This is the only thing that I think could be improved.

Overall: It's a great way to manage your employees hours and overtime.

Vendor Response

by APS on June 24, 2019

We appreciate your positive review! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Fantastic Customer Support

Nov 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the easy and intuitive functions of this programs. The customer support is fantastic. I cant say enough about those the customer support. They are very quick to respond and very helpful as well. I have never had a problem getting in touch with anyone! Ever! I did a test group for them last year, when I sent in my recommendations for improvements, I really felt that they were listened to and taken seriously. They seem to be always trying to improve.

Cons: the only thing I could say is sending customized reports have given us trouble on the admin side, and the "clock out" "Log out" buttons being so close together has cause a few time issue we had to fix. Other than that, it has been wonderful.

The program is easy to use and understand.

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps track of all of our payroll and HR functions. Our customer support person is always there to help.

Cons: I would like to be able to open more than one tab at a time. I may need an employee's personal info and also need to run a report on their income for a portion of the year.

Overall: This program works very well with our unusual payroll. It keeps with with all our payroll and HR needs.

Vendor Response

by APS on December 15, 2017

We appreciate your positive review, Jody! We're glad to hear you have been pleased with your customer support team. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS is Such a Time Saver

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Prior to APS, I was processing payroll manually. So, APS has saved us so much time. I love having our HR docs, payroll info and attendance all in 1 place. No more spreadsheets or file folders thanks to APS!

Pros: The dashboard is my favorite feature! Each page has a customizable dashboard that displays reports, charts and info per user. APS handles all the difficult payroll tasks in an easy to use platform that saves time and money.

Cons: Our experience has all been positive; I don't have any negative feedback. We haven't begun using all of the features....can't wait to dig in!

Vendor Response

by APS on June 25, 2019

We appreciate your positive review, Kathryn! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Capterra loader

APS eliminates the company's PR tax liability & has wonderful one on one customer service.

Nov 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: APS has unlimited resources and reports and the customer service if great. It has safety nets during the payroll process that makes mistakes virtually impossible.

Cons: Occasionally the system slows down on the processing speed. The speed is generally back up and going within a couple of hours.

Vendor Response

by APS on December 15, 2017

We appreciate your positive review, Zettie! We're glad to hear you have been able to eliminate your tax liability with us and have enjoyed the customer service. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!