# APS Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is APS Payroll the right Payroll solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99369/Payroll-Solution/reviews --- APS Payroll 4.6 (600) [View alternatives](https://www.capterra.com/p/99369/Payroll-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of APS Payroll Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Dedicated and proactive support team 95% positive reviews out of 285 Most reviewers describe customer support as prompt, attentive, and invested in understanding unique business needs for effective solutions. Occasional technical glitches 51% negative reviews out of 59 Some users report encountering periodic bugs, login problems, or workflow errors that require repeated support intervention. Chandan C Associate Director, 10,001+ employees. "Multi factor authentication sometimes gets failed" Intuitive and efficient interface 92% positive reviews out of 231 Most users comment ease of use streamlines HR tasks, with a user-friendly interface and quick learning curve for staff. Joseph M Senior Engineer, 51 - 200 employees. "The element of APS Payroll that I appreciate the most is its extensive and user-friendly interface." Responsive live phone assistance 93% positive reviews out of 29 Most users report phone support is consistently available, responsive, and resolves issues quickly with knowledgeable staff. ## Showing most helpful reviews Showing 1-25 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael P. Market Center Administrator Used the software for: 2+ years ### "Great communication, always willing to help" November 20, 2017 5.0 it made payroll easy and stream lined the process Pros easy to use. quick service. If you need anything at all you can reach out to the people and get help and get the problems resolved Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, Michael! We're glad to hear you have been able to streamline your payroll process. Thank you for being a valued customer and we hope you continue to have a great experience with APS! HN Heather N. HR Generalist Hospital & Health Care Used the software for: 6-12 months ### "Great but needs some updating" November 16, 2019 4.0 We are generally impressed but it's seems like a newer software that needs to do some updating and more frequent updating at that. Pros Benefit management and carrier connection. Ease of use for employees and administrators. Accuracy of timekeeping and payroll. Leave of Absence event tracking. Cons Performance Reviews. The templates are just too difficult to load as we use forms specific to each position. Editing of individual questions is not possible so we are not using this feature. Customization is lacking in benefit set-up. We are not able to create custom messages during open enrollment, add specific attachments, or select PCP for our HMO plans which is pretty standard. Notifications for Non-Banking Days. They pop up every time you go back to the dashboard. There should be a button to click I don't want to see this message anymore. Customer Service is great and responsive but sometimes you get different answers from different reps. Alternatives considered [Iptor ERP](https://www.capterra.com/p/83332/ERP-for-Distribution/) Reason for choosing APS Payroll A more user-friendly experience and more responsive customer service team. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) February 2019 Review Source Response from APS Payroll November 19, 2019 We appreciate you taking the time to review the APS system. We see that you are experiencing issues with the performance and reliability of our system. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. If you have any other comments or questions, please do not hesitate to call, message, or email your account manager. Thank you for being an APS customer! Gianna G. Law Clerk Law Practice Used the software for: 2+ years ### "Software is OK" August 28, 2019 3.0 Pros It is helpful to keep track of hours via their online interface. Cons That sometimes i get punched out while trying to get punched in. Review Source Response from APS Payroll September 3, 2019 Thank you so much for your honest and enlightening review. We're glad to hear you're happy with the intuitive design of our platform. We really appreciate your feedback, so we would like you to know that we have passed your feedback on to our development team, as it is our goal to provide excellent service. RC Robin C. Office Mgr Farming Used the software for: Less than 6 months ### "Love it so far" January 14, 2020 5.0 Being able to combine payroll AND HR online is amazing. I love the reporting options I have and that I can still run payroll in house but have APS handle the taxes so they are done correctly. Pros I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage. Cons You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies.... The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period. Reason for choosing APS Payroll We needed a payroll program not just a payroll provider as we were not trying to outsource completely. We wanted to continue running payroll in house but have someone else handle the tax portion. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks was unable to handle our payroll taxes and also the payroll reporting options were horrible. Review Source Response from APS Payroll February 6, 2020 Your positive review is very much appreciated, Robin! We're glad to hear you're happy with the reporting options and your dedicated support team. Thank you for being a valued customer and we hope you continue to have a great experience with APS! SR Sandy R. Financial Manager Religious Institutions Used the software for: 6-12 months ### "Switching to APS Was a Smart Move" November 24, 2019 5.0 I am beyond satisfied with our move to APS. The overall payroll processing system is easier to use than our previous system and has significantly more functionality by enabling employees to enter their hours directly via website or app and then enabling managers to approve automatically. The transition took about two months and throughout the experience, APS made it their priority to communicate clearly and effectively with me. Customer service is clearly a top value, and I am pleased with my assigned team's quick and consistent availability either via email or phone. Our service, functionality, efficiency, comprehension, and overall satisfaction have increased dramatically with APS, while our monthly payments have decreased. That makes us one very happy customer! Pros I appreciate the ease of use and logical flow of the payroll process. The system is intuitive and not at all intimidating to administrators, managers, or employees using eSelfService. Cons We have had some trouble with the eSign feature, where hourly employees are required to verify their payroll hour submissions and everyone must verify leave times. This does not always work consistently for us. Thankfully, as the administrator, I am able to override an unsigned time card. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing APS Payroll We chose APS because they are a smaller, customer-service driven company with non-profit/religious organization experience that provides us with a terrific easy-to-use product with more functionality at an excellent price. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We wanted greater product functionality without adding significant cost, and had a desire to be a more valued customer. Review Source Response from APS Payroll November 27, 2019 We're happy to hear that the intuitive design of our platform was easily accessible to everyone in your company, Sandy! We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! DP Deborah P. HR Wholesale Used the software for: 2+ years ### "Nice to have all of my data in one place." November 14, 2019 4.0 I really enjoy having one program that does almost everything I need. Being a department of one for 3 small companies with about 120 total employees, I need something that helps to keep my organized and on task. APS helps me do that. Pros I liked that I had Payroll, benefits, reviews etc. all in one place and accessible to multiple people for ease of completion and reduced time and paperwork. Cons I am in the state of WA and there are somethings that are fairly new that We are having to have work arounds because APS does not provide that service as of yet. Also the set up and style of performance management tools are a bit outdated. we have made a work around for that as well. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Initially it was because of cost, but as I started to review different programs I realized I could get a lot more functionality out of something for about the same or a little less cost. When I added in the time savings for me and our mangers, the savings were even more. Review Source Response from APS Payroll November 15, 2019 We appreciate your positive review, Deborah! We're glad to hear our unified platform has made it easy for you to manage all of your locations. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! MB Matt B. Owner Human Resources Used the software for: 1-2 years ### "Usability of APS" November 17, 2023 5.0 Pros The support staff is always available, and the user interface made APS one of the better HRIS systems I have used. Cons There are some options of personalization that APS could not offer. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[PayDay! SaaS](https://www.capterra.com/p/149990/PayDay-SaaS/) Reason for choosing APS Payroll Price vs services offered was a better comparison. Review Source Response from APS Payroll December 19, 2024 Thank you for sharing your experience with APS, Matt! We're thrilled to hear that you find our support staff responsive and that our user interface stands out as one of the better HRIS systems you've used. We appreciate your feedback regarding personalization options. Our team is always looking for ways to improve and add features that enhance user experience, and your input is invaluable in helping us prioritize updates. It's great to know that our pricing and services compared favorably during your evaluation. We're committed to providing solutions that deliver value while meeting your needs. Should you have any suggestions or specific personalization features you'd like to see, please don’t hesitate to reach out—we’d love to hear more! Thank you again for choosing APS and for being a valued customer! DL Dave L. owner Warehousing Used the software for: 2+ years ### "Very helper Support Team Members, Fast, Friendly Service" November 15, 2019 5.0 Substantially lower payroll fees vs my full service accounting firm. Pros Turn around time is within 1 business day for any questions you might have. Fast resolution to any issues that you might have. Very helper support team Members, providing fast, friendly Service. The website interface that they developed is very easy to use and each monthly payroll takes about 10 clicks to complete. Its a matter of clicking through a 5 or so tabs confirming various employee data and payroll hours inputs. Before the transition to APS, I did compare the features, pricing of a few other online payroll firms. I am very satisfied and glad that I selected APS to be my payroll provider. Cons None that I can think of, especially at this low price point while providing top notch professional accounting service. Alternatives considered [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/) Reason for choosing APS Payroll Price, features, ease of user, and an awesome support team. Review Source Response from APS Payroll November 19, 2019 We appreciate your positive review, Dave! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! AR Amy R. Director of Human Resources Human Resources Used the software for: 2+ years ### "Payroll & HRIS User " August 12, 2021 4.0 Event tracking, HRIS, and eself serve are great Pros User friendly software and customer service is responsive Cons Sometimes the system is slow & freezes up Reason for choosing APS Payroll We had positive experience with APS years prior. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Did not like ADP - did not have full HRIS, reporting was not user friendly Review Source Response from APS Payroll August 20, 2021 Hi Amy, We're happy to hear that you've had a great experience with APS! Thank you for the feedback regarding slow load times - we will pass that along to our development team. Thanks again for being an APS customer! RT Ronald T. CEO Education Management Used the software for: 2+ years ### "We Used Paychex and ADP and Then We Found APS" April 22, 2021 5.0 APS is responsive and has experts on hand if the Help Desk can't solve the issue Pros It is easy for the CEO to learn and use. I can go into the database at any time and find the data I need without help Cons The appraisal forms are cumbersome and cannot be edited. We gave up after a year. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing APS Payroll We wanted time and attendance integrated into payroll. Bamboo had an attractive interface but not a complete solution in itself (in 2013) Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP is not intuitive and we made regular errors in payroll Review Source Response from APS Payroll April 28, 2021 Ronald, thank you so much for taking the time to review us! We are happy to hear our streamlined solution has helped keep all of your payroll and HR data in one place. We have passed along your feedback about the appraisal forms. We look forward to working with you for years to come. MM Mary M. HR/ Payroll Administrator Banking Used the software for: Less than 6 months ### "Great System for the Money" May 26, 2021 5.0 Great experience overall. Us HR and payroll people are happy with it and it has made our jobs easier and more efficient. Employees and manager love it because it is easy to use. Pros I love the payroll, time and attendance and Hiring module the best. It is very easy to use and has cut down on the time I spend doing things immensely. Cons Sometimes it is hard to get someone on the phone. They say to email them and they will call you if you need them to but sometimes you have to wait. Alternatives considered [NOVAtime](https://www.capterra.com/p/125704/NOVAtime-4000/) Reason for choosing APS Payroll We had things is different systems which made it difficult to pull reports. It is much easier to have everything housed under 1 roof. This also allowed us to streamline many of our processes. Review Source Response from APS Payroll May 28, 2021 Mary, Thank you so much for taking the time to leave us a review. We're happy to hear your time spent processing payroll has been reduced. We've passed along your feedback about reaching your dedicated account team member as well. WK Wilson K. Electrical engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Efficient and Reliable: A Review of APS Payroll's Streamlined Payroll Management" June 10, 2023 5.0 Ease of Use: Users appreciate payroll systems that are intuitive and user-friendly. APS Payroll aims to provide a user-friendly interface, making it easier for HR professionals and payroll administrators to navigate the system, input data, process payroll, and generate reports.Functionality and Features: APS Payroll typically offers a wide range of functionalities to manage payroll tasks efficiently. These functionalities may include payroll calculations, tax management, direct deposit, benefits administration, compliance reporting, time and attendance tracking, and more. Users often evaluate the depth and breadth of features to ensure the system meets their specific payroll needs.Accuracy and Automation: Accuracy is crucial in payroll management to ensure employees are paid correctly and tax withholdings are accurate. APS Payroll focuses on automating payroll calculations, reducing manual errors, and improving efficiency. Users appreciate systems that minimize manual intervention and provide accurate payroll processing. Pros Comprehensive Payroll Functionality: APS Payroll offers a wide range of features and capabilities to manage various aspects of payroll administration. It typically includes functions such as time and attendance tracking, tax management, benefits administration, direct deposit, compliance reporting, and more. This comprehensive functionality streamlines payroll processes and reduces the need for manual interventions.Automated Calculations and Accurate Payroll Processing: APS Payroll automates payroll calculations, ensuring accuracy and reducing the chances of errors. The system calculates wages, taxes, deductions, and benefits based on defined rules and configurations, minimizing the need for manual calculations and saving time.Customizable and Flexible: Users appreciate the flexibility and customization options provided by APS Payroll. The system allows businesses to configure payroll settings, tax rules, pay rates, deduction formulas, and other parameters to align with their specific requirements. This adaptability enables businesses to accommodate their unique payroll policies and ensures compliance with applicable laws and regulations. Cons Integration Challenges: A few users have encountered challenges with integrating APS Payroll with other systems or software, such as HR management systems or time and attendance tracking tools. Integration issues can create complications when transferring data between systems, potentially requiring additional manual work or IT support.Response Time of Customer Support: While APS Payroll generally provides responsive customer support, a few users have reported occasional delays in receiving assistance or experiencing longer response times during peak periods. Prompt and efficient customer support is crucial for resolving any issues or inquiries that users may encounter.Pricing Structure: Some users have mentioned that the pricing structure of APS Payroll can be complex or less transparent, particularly for businesses with specific requirements or unique payroll setups. It's advisable for potential users to thoroughly understand the pricing model, including any additional fees or charges, before committing to the system. Review Source Response from APS Payroll December 19, 2024 Thank you for such a detailed and thoughtful review of APS, Wilson! We’re thrilled to hear that you find our comprehensive payroll functionality, automation, and customization options valuable in streamlining your payroll processes. Accuracy and ease of use are at the heart of what we aim to provide, and it’s rewarding to see that reflected in your experience. We also appreciate your honest feedback regarding integration challenges, customer support response times, and pricing transparency. These insights are incredibly helpful as we continue to refine our solutions and services. Our team is actively working to enhance system integrations, improve response times during peak periods, and simplify our pricing structure to ensure greater clarity and flexibility for all users. We’re committed to delivering a reliable and efficient payroll solution that meets your needs. Should you have any additional suggestions or require assistance, please don’t hesitate to reach out! AM Arianna M. HR Manager Warehousing Used the software for: Less than 6 months ### "Company Listens to Feedback and IMPROVES" August 13, 2019 5.0 I am loving APS. I am new to my position and this is the first time I have used APS and it has been great. I really appreciate the customer service more than anything. I have worked with other HRIS and payroll companies in the past and literally have been on hold for over 20 minutes! With APS, if they don't answer (rare), I send them an email and always hear back the same day. I also have a team of 3-4 people that work specifically with my company so they understand my challenges better than having 300 different people I might get at another customer service department. Pros The software is user friendly for the most part. Any time I have concerns, questions, or suggestions, the customer service team is amazing. They listen to my problems and solve anything. If they do not have a solution, they offer to put in a feature enhancement request which goes to their product development team. It is very rare with a software or payroll company that your suggestions matter. I also appreciate the broad spectrum that I have access to. I can track and manage several aspects of the HR department all from one software program. Also, they offer an online portal for employees to access EVERYTHING. I can upload the employee handbook, benefit presentations, and other documents for employees to view and sign off on electronically. They can also view their paystubs, w-2's, etc. They can even change their demographics, W-4 withholdings, or benefit elections online. It is a huge time (and paper) saver for me! Cons I have two primary concerns that are not able to be fixed at this time. I am not a fan of the timekeeping options. We can only have the computers, tablet, or a hand scanning device. Unfortunately, in my field, the hand scanning sensor gets dirty and isn't able to be cleaned easily. Also, we have wi-fi issues so the computers/tablets can be a struggle. I am hoping that they will develop a more traditional timeclock in the future or have the ability to sync with 3rd party timekeeping systems. My other concern is the interfacing. It feels like I have to do a lot of clicking back and forth. I would like to be able to select the employees names and then access EVERYTHING about that employee (payroll, HR, demographics, etc.). It's not really a big deal though and I am quick enough at it that I doubt it is costing more time even but it would just be convenient to have it all in one tab. Reason for choosing APS Payroll Ease of use, customer service, coverage of services, e-self serve option for employees Review Source Response from APS Payroll August 27, 2019 We appreciate your positive review, Arianna! We're glad to hear our unified platform has made it easy for you to complete your tasks and our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer of APS! CC Cheryl C. Human Resources manager Pharmaceuticals Used the software for: 2+ years ### "Try APS for your company HR AND FINANCIAL. Needs" August 12, 2021 5.0 I can run reports for my employees’ information. This is helpful because I can audit their deductions easily and make sure my insurance premiums are correct. I can find tardies, store hiring documents and help employees keep up with accrual hours, all in one place. Pros I like the support provided by the team at APS. They answer my questions timely and are friendly. Cons Not really a software issue, but after Covid we are no longer able to pick up the phone and talk to my support team. The requests are submitted by email and I wait for an answer. It comes pretty quickly, but makes me stop my work while I wait. Reason for choosing APS Payroll The company already had contracted with APS when I hired on. I previously worked with Paychex and CoAdvantage. I am told the price is much less for APS. The service is just the same. Review Source Response from APS Payroll August 20, 2021 Hi Cheryl, Thank you for your positive review! We're glad to hear that you are able to run the reports and find the data you need within our system. Thank you for your feedback regarding calls to your support team. We will pass along that information to our support teams. Thank you for being an APS customer! VR Verified Reviewer Human Resource Manager & Accounting Coordinator Sporting Goods Used the software for: 2+ years ### "Bumpy at start, but getting better. " November 20, 2017 4.0 Having all employee information available quickly both to employee and manager. Pros Everything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed. Cons Auditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same. Review Source Response from APS Payroll December 15, 2017 Thank you so much for your honest and enlightening review. We really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your suggestions. If you could please contact Josh Johnson, Client Services Manager at jjohnson@apspayroll.com or 318-213-3266, he would be happy to talk further. AA Amanda A. Office Manager Used the software for: 2+ years ### "I have had a wonderful experience using APS as our payroll software. It is a great product and site!" November 20, 2017 5.0 Pros What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, Amanda! We are so glad to hear you love our system and it has made processing payroll simple for you. Thank you for being a valued customer and we hope you continue to have a great experience with APS! TM Tashona M. HR/Hiring Manager Telecommunications Used the software for: 2+ years ### "Great HR/Payroll Solution" November 14, 2019 5.0 APS has helped with streamlining the hiring process, while at the same time creating a cloud based HR solution for our company. It allows our small company to operate and function like a larger agency. In addition, if there is ever a problem, accessing someone to help is never an issue. Pros I love the ease by which it has centralized our HR structure. We are a virtual company, and having a solution that unites a multi-state company is important. APS does just that. In addition, the visibility of our job posting has increased dramatically. Before APS we were spending thousands in advertising. By using this solution, we have not only streamlined hiring, but decreased our job marketing budget. Thank you APS! Cons This is actually a very easy company to work with, and they are consistently looking for ways to improve. The only issue we have run into is the security level mid-managers must be given to access certain features of the software. We have worked around this, however. Review Source Response from APS Payroll November 15, 2019 We appreciate your positive review, Tashona! We're glad to hear our unified platform has made it easy for you to manage all of your locations, and that our top-rated support teams is providing the attention you deserve. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! KF Kanikia F. Corporate Administrator Transportation/Trucking/Railroad Used the software for: 2+ years ### "User-Friendly with Great Customer Service" April 29, 2021 4.0 Pros The system is really easy to use, and the training process allows multiple employees to train at one time. The customer service is great. I have spoken with several team members on many different occasions and every team member is eager to help and provide great responses. Whenever I have an issue (which is not often), my questions are answered promptly with resolution. I also like the quarterly updates. The quarterly updates are live webinars that are also recorded for later review. The quarterly updates keep the users informed of upcoming changes and system enhancement. Cons I have encountered some issues with salary setup. There are a few preferences that I am not able to receive at the moment. However, I have had APS team members reach out to myself and colleagues in regards to changes Review Source Response from APS Payroll May 6, 2021 Kanika, thank you so much for taking the time to review us. We are happy to hear your experience has been overall positive. We've passed along your feedback about the salary issues as well. Thanks for being a valued APS client! DD Dwight D. CFO Construction Used the software for: 2+ years ### "APS is worthwhile" November 15, 2019 5.0 Its been a great experience from the start. i never had any major issues with them. THey resolve any issue relatively quickly. Price is decent as well Pros The software is easy to use and implement. it solves all of our HR needs and the support is us based located in Shreveport, LA. That american based support makes a huge different during implementation and whenever you run in to problems/issues. Its intuitive and not overly complex like some other systems.(ADP) Cons The one thing they need to work on is the mobile app. that is very lacking compared to their competitors. They are working to improve it and add functionality so i know its just a matter of time for that app to catch up to the competitors more robust ones. Reason for choosing APS Payroll APS had the most bang for your buck and their local service sets them apart along with the ease of use and implementation of the software Review Source VR Verified Reviewer Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "APS Payroll Solution" November 12, 2018 5.0 Our organization is very pleased with the services and customer service we receive from APS. We used a different national payroll processor previously but had issues with their knowledge of non-profits and experienced some issues that caused headaches. APS has been able to meet our needs accurately and provides good and personalized training to help our organization maximally utilize the system. When you do have an issue or question, the chat/telephone support is very responsive and helpful. Pros The software is easy to use and provides you with a good system for tracking your payroll needs. APS deals with and know non-profits, so knows our needs and is able to accurately meet them. Cons We did experience an issue in working to setup accruals for our vacation plans but it seems that the messages I was sending weren't getting through, so there must have been a glitch in the system somewhere. Review Source Response from APS Payroll November 16, 2018 We appreciate your positive review! We're glad to hear our unified platform has made processing payroll a breeze. We would love the opportunity to speak with you one on one and discuss your concerns with setting up accrual plans. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further. MH Michael H. Executive Director Libraries Used the software for: 2+ years ### "A graty payroll, timekeeping and HR solution. " May 18, 2020 5.0 The customer service has been stellar. I have never waited a full 24 hours for a response, and I've always been very satisfied with the resolution of any request. Pros Everything is cloud based. We have 16 location and nearly 90 employees. We need real time reports and updates. My administration works in different offices, and now we easily have access to the same content. This is easy to use for staff and managers. When we run payroll, it takes less than 10 minutes. Cons We would like more standard reports. The QuickBooks export is very basic, and their customer support was not knowledgeable enough to help us with many classifications we have, so our CPA had to do extra work to set that up. Once it was done, we've had no problems. Reason for choosing APS Payroll The price was good, and the interface for staff and managers was cleaner and more intuitive than other products we looked at. Review Source Response from APS Payroll May 26, 2020 Michael, Thank you so much for taking the time out of your day to review us. We are happy to hear that our unified cloud-based solution has provided you with ease! We have passed along your insight on Quickbooks to our development team. We look forward to serving you in the years to come. VR Verified Reviewer Bookkeeper Non-Profit Organization Management Used the software for: 1-2 years ### "Quality payroll service, Superior support, and Great price." August 22, 2018 4.0 Pros Anyone can process payroll with this software, it is super easy to use. It is the most affordable payroll outsourcing company with human resource features on the market. The report manager feature has cut down on the time to produce management, workman's comp, and audit reports. The customer support is the best I have ever seen, they promptly get back to me with issues and questions and are always friendly. Cons The time clock is very difficult for people to use on their phone since they are constantly having to clear their cookies. It is also impossible to use the phone clocking in/out feature if you are in a building with a metal roof. I wish it had more options for hourly employee's who's time rounds up. Review Source Response from APS Payroll August 24, 2018 We appreciate your positive review! We're glad to hear our unified platform has made processing payroll affordable and efficient. We see that you are experiencing issues with clocking in and out on mobile. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further to help resolve this issue. We would also like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being an APS customer! DH Debbie H. Finance and Administration Manager Veterinary Used the software for: 2+ years ### "just what we needed" February 14, 2019 5.0 APS makes it so easy for us to process payroll. We have employees with split departments and payroll codes and APS handles it all! Pros APS is a terrific tool and the best part for us is the ease of operation. The menus and drop down boxes are logical and not complicated. Maneuvering through each screen, tab, and function is simple and intuitive. Cons We just don't use enough of the system - there are so many additional capabilities and functions that we are not utilizing at the present time. For example, we do not use the timekeeping function. Right now our organization still utilizes a paper time card instead of the timekeeping module in APS! Review Source Response from APS Payroll February 18, 2019 We appreciate your positive review, Debbie! We're glad to hear you're happy with the intuitive design of our platform. We would love the opportunity to speak with you one on one and discuss how your organization can utilize the system in its fullest capacity. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.Thank you for being a valued customer and we hope you continue to have a great experience with APS! TM Todd M. President & CEO Wholesale Used the software for: 2+ years ### "Easy and Efficient" May 12, 2022 5.0 The overall experience is amazing. I have a small staff of 9 total employees. In our business, efficiency is EVERYTHING. This product allows us to be efficient while also protecting the privacy of pay among staff members. It literally takes me 5-10 minutes to process payroll and that is always a plus. APS takes EVERYTHING from there. Pros With a smaller staff it is very important that staff member's pay is kept confidential. The ease of this software allows me to be the only one to know what the pay of every employee. Cons I have not experienced any cons. Every aspect of APS that we utilize has been great for our company. Reason for choosing APS Payroll Because of the recommendation of our CPA firm and the presentation from APS staff that convinced me that it was the right choice for us. Review Source Response from APS Payroll May 20, 2022 Todd, thank you for the great review. We are happy to hear that with our payroll system you are able to accomplish your tasks effectively and in such little time. Thank you for being a valued APS customer! KE Kelly E. HR Generalist Food & Beverages Used the software for: 6-12 months ### "Great customer support for our growing company" November 9, 2018 4.0 We are happy with the services and support we get from APS. Pros We love the personalized customer support team. They have been with us ever since implementation and are always available to answer questions, provide troubleshooting help, or with site assistance. The site is pretty user friendly within each company and the payroll processing portion is so simple compared to some other "bigger name" providers. Its nice having the HR functions (such as an ATS and On-Boarding system) all in the same place as our payroll. Its a good system for a reasonable price. Cons It seems like the APS Dev team is still working on improving glitches and the entire system's functionality. They are usually able to help us accommodate needs for our company, but some things to improve ease of access/functionality haven't been developed yet. The system seems to work better on certain browsers (such as Google Chrome vs Safari). Also, they are working on improving site speed and accessibility from handheld devices such as tablets. The payroll site is almost unusable from smart phones, so if you need to access information while on the road, you have to wait until you are back at a computer. Tablets also seem to have trouble within certain areas like APS Hire. 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