# Page 16 | APS Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is APS Payroll the right Payroll solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99369/Payroll-Solution/reviews --- APS Payroll 4.6 (600) [View alternatives](https://www.capterra.com/p/99369/Payroll-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of APS Payroll ## Showing most helpful reviews Showing 376-400 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MMM Mary Meghan M. VP Operations Marketing and Advertising Used the software for: 6-12 months ### "Aesthetically unpleasing and can't wait to change" December 8, 2017 2.0 We wanted a system that employees could use but it's not intuitive and not visually pleasing. The onboarding process was painful for system setup, so we never subjected our employees to it. Pros The only thing I really liked was that they handled tax payments for me. Otherwise, it took absolutely nothing off my plate that I didn't already do with Quickbooks Payroll. Cons The system doesn't send reminders to run payroll. APS has emailed me a reminder AFTER the direct deposit cutoff. Not easily integrated with Quickbooks. I use several robust software systems and this is the worst and least intuitive. I've been waiting out the year so I can switch to another company. I'm on my third customer service rep and they each seem unhappier than the last. Review Source Valerie P. Used the software for: ### "APS Payroll" October 28, 2016 3.0 I find the reporting features difficult to use, but I am new to APS and have had no training yet. Setting up employees and payroll items, and making changes to them, is fairly easy and intuitive. Review Source Response from APS Payroll October 28, 2016 We appreciate your positive feedback Valerie! We are so happy you started with APS. We love putting our customers first and providing the best support possible! LN Linda N. Business Administrator Religious Institutions Used the software for: Less than 6 months ### "Very satisfied customer!" November 9, 2018 5.0 Great experience, great service. Great value for sure! Pros The support for onboarding was excellent. They worked with me to get all of our needs met, and continue to be problem solvers for us. Customer service is top notch! I needed a lot of hand-holding initially and they worked with me until I was comfortable and confident that we were all set to go! Cons Onboarding took time, and required patience, but they do most of the work, and have lots of checks and balances along the way. Review Source Response from APS Payroll November 16, 2018 We appreciate your positive review, Linda! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! La'Kica J. Administrator Religious Institutions Used the software for: 2+ years ### "Great software" August 29, 2018 5.0 Pros The software is very user friendly for small businesses. Cons Some functions are difficult to do on a mobile device because they require you to double click. Review Source AL Abbie L. Accountant Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent Payroll system and Superior customer support" November 22, 2019 5.0 Pros User friendly. Easy to navigate. They handle taxes and remitting. Useful reports. Cons I have not found anything that I dislike about this software. Review Source Response from APS Payroll November 27, 2019 We appreciate your positive review, Abbie! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS! TR Teresa R. General Manager Hospitality Used the software for: 2+ years ### "Safari Quest - A user for 6 years" October 28, 2016 5.0 I have used this software for 6 years. It is easy to maneuver through choices. Customer support has helped IMMEDIATELY when I had to call in. You are directed to your rep or someone right away. Have been approached by others to change. If it's not broken, don't fix it!! Review Source Response from APS Payroll October 28, 2016 We appreciate your positive review Teresa! We are thankful for your continued relationship with APS over the past 6 years. We love putting our customers first and value your feedback! Abby G. Manager/Bookkeeper Used the software for: 1-2 years ### "Definitely worth the money" October 11, 2016 5.0 We only have two employees, but it takes me about two minutes to do payroll. I keep up with the hours throughout the period, enter them, and write a check! I have nothing to worry about! They also handle all paperwork with TWC and all necessary forms can be found in the DocVault! If I have a question, it is always answered very prompt. Pros very quick and easy to use Cons sometimes it is hard to remember how do something if you haven't done it in a while! Review Source Response from APS Payroll October 11, 2016 We appreciate your positive review Abby! Thank you for being a valued customer and continuing your relationship with APS! ES Erin S. CEO Executive Asst. Public Safety Used the software for: 2+ years ### "Great Resource, Great Company, Great People" October 21, 2016 5.0 Our company has used APS for about 8 years now and we love it. It's easy to use and everything is processed instantly. The reports are user friendly and can be customized to show anything you need. Pros It's extremely easy to use. Cons The limited options for graph display on the main tabs on the website. Review Source Response from APS Payroll October 25, 2016 We appreciate your positive feedback Erin! We are thankful for your continued relationship with APS over the past 8 years! CM Christopher M. Credit Manager Machinery Used the software for: 6-12 months ### "Easy and Helpful Software for any size company" December 21, 2018 4.0 This software helped save both time and money for the small company that I was working at. Pros I used this at a previous job and it was great for helping out with payroll. Very easy to learn! Cons We had some compatibility issues with some other software at first but once it was resolved everything worked great. Review Source Response from APS Payroll January 2, 2019 We appreciate your positive review, Christopher! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS! AR Amanda R. Payroll/HR Architecture & Planning Used the software for: Less than 6 months ### "Easy to use and Excellent Customer Service " May 9, 2019 5.0 Pros I appreciated its ease of use and updated features Cons Constant refreshing to keep information updated as its input. Review Source Response from APS Payroll May 10, 2019 We appreciate your positive review, Amanda! We're glad to hear you're happy with the intuitive design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS! NR Natalie R. SCM Marketing and Advertising Used the software for: Less than 6 months ### "Great for keeping organized" July 11, 2019 5.0 Pros This software is great for exactly as its called, advanced planning and scheduling. Cons Would be helpful if this program could sync with the ical app. Review Source Response from APS Payroll August 21, 2019 We appreciate your positive review, Natalie! We're glad to hear our unified platform has made it easy for you to perform your advanced planning and scheduling tasks. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS! AG Arooj G. Financial Admin Non-Profit Organization Management Used the software for: 1-2 years ### "APS Review" November 14, 2019 5.0 Pros The response from the APS team when dealing with issues Cons Havent run into anything that I dont like so far. Review Source Response from APS Payroll November 15, 2019 We appreciate your positive review, Arooj! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! TC Tammy C. Controller Retail Used the software for: 6-12 months ### "APS" November 14, 2019 5.0 APS has been great , they have amazing customer service. Pros The ease of use within all sections of APS and everything is under one log in. Cons I dislike the time sheet approval process, to me and my team is seems backwards. And we dislike that you have to use the drop down when correcting time sheets instead just being able to type in the correct time. Reason for choosing APS Payroll The main reason for choosing APS over the other one we were looking at was because of APS Hire being included with the payroll program. Review Source TC Tiffiney C. Payroll/HR Medical Practice Used the software for: 1-2 years ### "APS Review" August 21, 2018 4.0 Pros The program is very easy to use and manage, the staff is very knowledgeable, and they respond to everything that I fax or whenever I call in a timely manner. Cons What I dislike about the program is that we have to do all the inputting versuses sending it over to APS for them to input everything. Review Source Response from APS Payroll August 31, 2018 We appreciate your positive review, Tiffiney! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! HF Heather F. Accountant Philanthropy Used the software for: 2+ years ### "Great for our small church" November 21, 2017 5.0 Pros APS is easy to use. It's intuitive, so I had no problems setting up new employees or running payroll. I like that I can quickly schedule payroll each month and don't have to worry about it. The customer service is fantastic! Any time I have a question, my rep gets back to me right away. She has even sent me reminders if I don't have payroll set up at my usual time. Review Source CS Chelsie S. MCA Real Estate Used the software for: 2+ years ### "APS" May 21, 2020 5.0 Pros The simplicity of the program is a great feature. It makes payroll a less of a strain, especially when I have many other things to do. Also, having all of the taxes and fees auto calculated is amazing! Cons The reports section could be expanded, to include greater detail. Review Source Response from APS Payroll June 5, 2020 Chelsea, thank you so much for your feedback. We are happy to hear that you are enjoying our compliance features and are more efficient as a result. We have passed along your feedback about the reporting features to our development team. Thank you for being a valued APS client. AS Anthony S. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Quick, easy and reliable. " June 26, 2018 3.0 Overall easy to work with and takes a lot of stress and worry off my plate in this area of running my business. Pros All important data is in one easy location and quick to find. Everything is electronically logged and easily tracked. Great help with taxes! Cons Auditing reports took sometime to get them ironed out so they were more easily read and interpreted. Review Source Response from APS Payroll June 28, 2018 We appreciate your valuable customer feedback. I will share with our success team! Let us know if you have any questions. Thanks, APS Team DI Damon I. Accounting Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Full of Features" October 28, 2016 4.0 Having the option to create customized reports has really been helpful and we couldn't ask for better customer support. The few times we have had issues, the team at APS has always been quick to help us resolve them. Pros The customizable reports and vast array of features. Cons It isn't always intuitive which tab will have the option I'm looking for. For example, it took me a while to find "setup benefits" because it is under Admin. Review Source Response from APS Payroll October 28, 2016 We appreciate your positive review Damon! Thank you for being a valued customer and continuing your relationship with APS! BB Brad B. Manager Food & Beverages Used the software for: 2+ years ### "Great payroll system" November 14, 2019 5.0 Pros Incredible ease of setup. Great customer service. Cons No dislikes. Review Source DA Daniel A. Used the software for: ### "Great Service and Responsive Staff" October 21, 2016 5.0 I came into the practice not having prior knowledge of how to use APS. The APS team set up a series of training events to show me functionality (12 sessions in total) and were available to answer any questions I had over the next couple weeks. After the training I was significantly more confident about running the manpower aspect and having 4 people I can call at all times to answer questions is really great. Connie Crews always answers her phone and has always been cheerful with me even though some of my questions are simple in nature. Beth Craft messages me every few weeks to make sure I don't need any further training and she has been nice enough to track the usage to ensure I'm maximizing the product. The entire staff is helpful and I never thought this product would be so useful. It is much more than a payroll program, it is a total HR package that manages everything for you. Pros Customer Service Cons Learning Curve Review Source Response from APS Payroll October 25, 2016 We appreciate your positive feedback Daniel! We are thankful for customers like you who utilize so many of our platform features! KH Kayla H. Operations Director Automotive Used the software for: Less than 6 months ### "Very user friendly! " May 21, 2020 5.0 Very good. Friendly and helpful people. Pros Very user friendly for an organization that went from no online payroll platform to completely digital. Cons The scheduling tool is a bit time consuming and could use some work, but sounds like they are working on it. Review Source Response from APS Payroll June 5, 2020 Kayla, thank you so much for taking the time to review us. We are happy to hear that the implementation process was easy for you. We have passed along your scheduling feedback to our development team as well. Thank you for being a valued APS customer. VR Verified Reviewer Marketing Associate Retail Used the software for: Less than 6 months ### "Useful!" December 5, 2018 5.0 Pros The dashboard alerts are useful and many employees can be on the program at the same time. Cons There are at times glitches, which they seem to be working on with updates. Review Source Response from APS Payroll January 2, 2019 We appreciate your positive review! We're glad to hear you're happy with the intuitive design of our platform. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS! PP Prudence P. Staff Accountant Accounting Used the software for: 2+ years ### "Great payroll system!" December 4, 2018 5.0 Payroll solution processes payroll for our company, time sheets are submitted and the software does the rest. We print our reports after receiving the email confirmation of completion. Year-end W-2's are done through the system too. Pros The software is online so no need to download onto your computer system. Easy to navigate. Cons Setting up new reports is a little complicated but not too bad once you learn how to use it. Review Source RB Rebecca B. Controller Used the software for: 2+ years ### "APS is Easy to Use and had Great Reporting" February 25, 2019 5.0 Pros APS is Easy to Use and had Great Reporting. I can run reports at my convenience to obtain all of the current and historical details I need. Cons I cannot think of any dislikes of APS. I have used competing products before and do not have the same issues with APS. Review Source RA Richard A. executive director Government Administration Used the software for: 2+ years ### "very little direct experience as a user" September 25, 2017 4.0 Affordable alternative to the major payroll processing companies, that didn't charge us every time we had a request. Pros APS is a growing business and their customer service and adaptability works well with our growing agency Cons APS has no plans to help clients with project management tracking of payroll-related costs, an increasing need for us. Review Source Similar Products Featured