# Page 17 | APS Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is APS Payroll the right Payroll solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99369/Payroll-Solution/reviews --- APS Payroll 4.6 (600) [View alternatives](https://www.capterra.com/p/99369/Payroll-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of APS Payroll ## Showing most helpful reviews Showing 401-425 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Anna M. HR Manager Media Production Used the software for: Less than 6 months ### "Why I like APS" April 19, 2016 5.0 Pros Ease of use. At first (if this is new to you / your company like for me) it seems like a lot of information and a lot to learn. It is a lot of information but so very easy to navigate. Super user-friendly. Getting answers to questions is a cinch and multiple ways to get them. From the self help which truly is step by step, simple to understand or I can call, email or submit a request. I have done all of the above for the littlest of things and I always find or get my answer, almost immediately. Everyone on the "team" that I have had contact with has been great and always kind. The best part is having everything we need at hand from Payroll to HR and employee services. Cons What I liked least, though it was temporary was the "set-up" of services. There seemed to be "too many hands in the pot" so there were misunderstandings about what services we wanted or needed and I felt I was resubmitting documents repeatedly to different people or departments that didn't know they already had them. Review Source SL Sherri L. Owner/CEO Events Services Used the software for: 2+ years ### "APS IS Great !!!" February 26, 2019 5.0 LOVE EVERYTHING ABOUT APS : )). Very Happy Client Pros Easy to use ,,,payroll is very quick and easy and if ever any problems I can call APS and they answer my question quickly and solve fast Cons NOTHING I like everything about APS software Review Source Response from APS Payroll March 5, 2019 Thank you for your positive review, Sherri! We're glad to hear our unified platform has made processing payroll a breeze and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! KV Kelly V. Director of Finance and Human Resources Philanthropy Used the software for: 2+ years ### "APS" November 20, 2017 4.0 Would like access to adjust certain features and reports, rather than paying a fee for the IT department to fix or create. Pros The software is super easy to use, customer service generally responds very quickly and the price is not too high. Cons Though customer service generally has a quick response time, occasionally it is terribly slow. However, the issue does get resolved. Review Source aD alina D. accounting intern Hospital & Health Care Used the software for: 6-12 months ### "APS review" May 17, 2019 4.0 It has been positive so far. I like their customer service a lot. Pros It is straightforward and easy to use, even without going through a tutorial. Cons The fact that every time we would need to customize our account we would have to go through them. Review Source Response from APS Payroll June 20, 2019 We appreciate your positive review, Alina! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! CG Curt G. Payroll Health, Wellness and Fitness Used the software for: 2+ years ### "great" November 13, 2018 5.0 Pros easy to use and great customer service a phone call away Cons I don't have any negative things at this time to say Review Source Response from APS Payroll November 16, 2018 We appreciate your positive review, Curt! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! HF Heather F. bookkeeper Philanthropy Used the software for: 2+ years ### "Easy to use payroll software with excellent customer service" November 11, 2018 5.0 Pros APS has an intuitive interface and is easy to use. Even without any background in payroll prior to my current position, I have had no trouble using this software. It makes payroll and tax documentation easy. I like that I can choose to print tax documents from my computer or have them mailed. In addition, they have excellent customer service. There is a dedicated rep for each client, so anytime I have had a question or needed assistance, I have gotten prompt, cheerful service. They inspire confidence in their product. Cons I have no specific cons. I have not used any other payroll software, as I have been happy with the product APS offers. Review Source KC Kaeli C. Human Resources Manager Used the software for: Less than 6 months ### "APS review" February 25, 2019 5.0 Pros Employee event tracking, benefit solutions, ACA variable hour tracking, capable of handling multi state taxes, user friendly. Cons No problems. If there is an issue, customer service immediately addresses and corrects in a timely manner. Review Source Response from APS Payroll June 25, 2019 We appreciate your positive review, Kaeli! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS! CD CHANTE D. owner Used the software for: 2+ years ### "really thankful to have a working relationship with APS which allows us more time to handle buisness" November 30, 2017 5.0 time saving economically benficial Pros extremely cost effective super helpful staff if and when any issues arise and such a relief that APS handle all regulatory requirements Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, Chante! We're glad to hear about your helpful customer support experiences. Thank you for being a valued customer and we hope you continue to have a great experience with APS! RJ Rafe J. Owner Logistics and Supply Chain Used the software for: 2+ years ### "Rafe J" November 9, 2018 5.0 Great product and great people to work with. Pros The software is really east to use and makes doing payroll really simple. Their customer service department is really helpful in the event you have any questions. Cons This product hasn't given me any problems. Any problems I have had was my fault and customer service took care of everything. Review Source TW Ty W. Accounting Specialist Food & Beverages Used the software for: 2+ years ### "Great product" November 9, 2018 5.0 Pros This is such a great product, very user-friendly. The interface is wonderful and lays everything out so that all information is quickly accessible. Cons I wish we were able to search for employees at every location not store to store. This would cut down on time in finding team members. Review Source MO Mike O. Used the software for: ### "Chief Financial Officer" October 28, 2016 5.0 After about 6 months with APS we have no doubt it was the right move to leave ADP. Gone are the 45 minute wait times to speak with a random representative. With APS we have a designated rep and team who are accessible almost immediately. Our move was not only dictated by sub-quality of service, but as a non-profit, was also driven by cost. Our payroll costs were reduced by almost half. Every report type we conceivably need is included in the pricing, where as, some of these reports cost extra with our former provider of service. Staff are extremely satisfied with ease of access for the electronic time clock, as well as, ease of use with the employee portal. I did not give 5 stars across all categories as our company has a complex PTO program which has proven to be minor challenge for APS. No company is perfect, but I think they're close. Review Source Response from APS Payroll October 28, 2016 We appreciate your positive feedback Mike! We are so happy you switched to APS. We love putting our customers first and providing the best support possible! MA Mark A. Office Manager Real Estate Used the software for: 2+ years ### "APS Equals Leverage" October 12, 2016 5.0 For the price and the services APS provides, I'm highly satisfied with their product and highly recommend it to anyone. Pros Ease of use and price Cons Payroll reports don't import into my accounting software Review Source Response from APS Payroll October 12, 2016 We appreciate your positive review Mark! Thank you for being a valued customer and we hope you continue to have a great experience with APS! CD Carol D. Associate Director, Human Resources Management Consulting Used the software for: 6-12 months ### "Payroll and HR" November 13, 2018 4.0 Pros It is well suited to our size company. It has helped to streamline Payroll and HR. and we have greatly reduced paperwork. Cons There are some features we would like to have that are not available, but they have helped us make other arrangements. Review Source DR Dana R. Payroll/HR Administator Retail Used the software for: Less than 6 months ### "Easy, Efficient, and Effective" April 18, 2019 4.0 Great product for the price. Employees are able to use it without issues and I am able to handle the payroll aspect easily and efficiently. Pros User friendly, straightforward, excellent customer service, and great reporting. I love the eselfserve, it really cuts down on the amount of time I spend on boarding data. Cons We have had several instances of the system going slow or not accepting a punch but not enough of a problem for us to want to look elsewhere. Review Source Response from APS Payroll May 1, 2019 We appreciate your positive review Dana! We're glad to hear you're happy with the user-friendly design of our system and that our platform has made processing payroll a breeze. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS! JW Jane W. Human Resources Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "New Customer" November 13, 2018 4.0 Questions are answered in a timely manner. Telephone conversations are recapped in emails. Everyone is very helpful. Pros The software is very intuitive and user friendly. Reports and information are easy to access and understand and are formatted in ways that make sense. Cons Haven't experienced any cons. We are still implementing and based on the responsiveness and helpfulness we are getting, we aren't looking for any cons. Review Source MF Mishelle F. Owner Food Production Used the software for: Less than 6 months ### "Great for paying your help!" April 10, 2020 5.0 It’s been a blessing, and much easier that intuit to use. Pros We love using APS Payroll to help keep our payments in line with our staff. This is an easy to use software that gives many benefits, like allowing our staff to be able to log in and view their stubs right online and to check accruals. It’s an all in one software that keeps us organized and on time with everything. Cons In my personal experience, it was a little hard to get a hold of someone with customer service, every time I did it hung up, I’m not sure if that was just my doing, or not. But it’s something to keep in mind. Review Source Response from APS Payroll June 5, 2020 Mishelle, thank you for taking the time to review us. We love hearing your staff has had easier access to their pay information. We have passed along your feedback about the phone call issue to our success coordinator as well. Thank you for being a valued customer. CC Chad C. Controller Real Estate Used the software for: 1-2 years ### "APS review" November 9, 2018 4.0 Pros Easy to use. Very intuitive interface. Initial set up was relatively easy. Report writer was easy to use and very powerful. Cons They couldn't find a solution for a unique issue we have with people splitting time in different departments. Review Source Response from APS Payroll November 20, 2018 Thank you so much for your review, Chad. We really appreciate your feedback. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer! VR Verified Reviewer BDC MANAGER Automotive Used the software for: 6-12 months ### "Great software" April 2, 2019 3.0 Pros Easy to use, very user friendly. Quite simple to navigate Cons Could use more features and options, a bit limited in this area Review Source Response from APS Payroll May 1, 2019 Thank you so much for your review, we really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further. Thank you for being a valued APS customer! MF Monica F. HR Director Restaurants Used the software for: Less than 6 months ### "APS Payroll Review" November 18, 2019 5.0 Overall, our payroll process has been streamlined and we've become a more sophisticated company Pros Very easy to use and intuitive, lots of training available, excellent customer support Cons Long implementation process and some policies slightly inflexible for small businesses Reason for choosing APS Payroll Price, Features Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Wanted something cheaper and better customer service Review Source Response from APS Payroll November 19, 2019 We appreciate your positive review, Monica! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! KB Kathy B. Manager Medical Practice Used the software for: 6-12 months ### "we love APS! " October 21, 2016 5.0 It has taken most of the leg work off of us to prepare payroll and all the leg work off of us for payroll taxes and reports etc. Review Source Response from APS Payroll October 25, 2016 We appreciate your feedback Kathy! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals! JD Jennie D. Used the software for: ### "Customizable Solutions, Courteous Customer Service" October 23, 2016 4.0 We've been with APS as long as I can remember now - they deliver the best value out of any of the other payroll options, as well as customizable solutions. Many companies have unique needs that may come up on individual payroll runs, and the reps are always helpful to solve your unique issues and provide fields for you when you need to enter data to. At one point a couple years ago we thought about moving to another company that had a newer user interface; after heavy research we realized APS really is THE very best solution. The other payroll services don't allow the multiple levels of user access like APS does (which was crucial for us), they couldn't make special fields for you, and things just couldn't be customized the way we needed; not to mention the price is much better. I highly recommend APS. Review Source Response from APS Payroll October 24, 2016 We appreciate your positive feedback Jennie! We are thankful for your continued relationship with APS! We love putting our customers first and so happy we can customize for your needs. CL Crystal L. Owner Medical Practice Used the software for: 1-2 years ### "Great company and user-friendly software!" June 16, 2015 5.0 Pros I have been using APS for my payroll needs for a year and a half and have a great experience. The software is so user-friendly and easy to navigate and they are always making it better. It usually takes me less than 5 minutes to run my payroll. My customer service representative is always available when I need help with anything. I highly recommend this company for all your payroll needs! Cons There isn't anything that I don't like about APS or its software. Review Source RC Ronald C. Accounting Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "APS payroll review" August 22, 2018 5.0 Our previous payroll platform was eliminated by our provider and we were forced to select another one. We picked APS from several providers and have been very pleased with out selection. Pros Product is very user friendly and the support staff are exceptional, and very willing to assist in times of need. Cons Nothing really. APS has met or exceeded our expectations. Any problems that arouse in the beginning were handled quickly and effectively. Review Source Response from APS Payroll August 31, 2018 We appreciate your positive review, Ron! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS! JS Jay S. CO-OWNER Food & Beverages Used the software for: 2+ years ### "Keep up the good work" November 2, 2016 5.0 We have been using your service for a long time , any time we had an issue your customer service was very good and always helpful keep up the good work Pros User friendly Cons None I can think of Review Source Response from APS Payroll November 15, 2016 We appreciate your positive review Jay! Thank you for being a valued customer and we hope you continue to have a great experience with APS! WL William L. attorney Law Practice Used the software for: 2+ years ### "Payroll " May 26, 2020 5.0 Personnel is very professional and easy to discuss any questions. Pros Takes the worry and hassle of preparing employee payroll, withholdings, and tax obligations away. Cons I honestly cannot state I have any negative comments. Reason for choosing APS Payroll Recommended by my CPA. Review Source Response from APS Payroll June 5, 2020 William, thank you so much for taking the time to write us a raving review. We love hearing that our compliance features have helped save you time and future headaches. We look forward to working with you in the years to come. Similar Products Featured