# Page 19 | APS Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is APS Payroll the right Payroll solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99369/Payroll-Solution/reviews --- APS Payroll 4.6 (600) [View alternatives](https://www.capterra.com/p/99369/Payroll-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 19 - Reviews of APS Payroll ## Showing most helpful reviews Showing 451-475 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HW Haley W. Membership and Operations Manager Philanthropy Used the software for: 6-12 months ### "Great customer service!" November 9, 2018 5.0 Pros The customer services is great! The setup process was easy and very professional. We left our other payroll service because they messed up our taxes and it was a nightmare to get it fixed. I'm confident that won't happen with APS, both because they set everything up correctly and because they are super responsive. Cons The interface is a little clunky, it's less slick than our previous provider's dashboard. Although it doesn't really impact the functionality at all. Review Source SB Sam B. Co-Owner Wholesale Used the software for: 1-2 years ### "APS Review" November 9, 2018 5.0 Pros Ease of use and customer support. Customer service is excellent. Cons No complaints of the software. I have had no issues. Review Source Response from APS Payroll November 13, 2018 We appreciate your positive review, Sam! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! RR Ramdy R. Used the software for: ### "Worst payroll service and reliability" October 23, 2016 1.0 We switched our 80 employee weekly payroll to APS in January 2016. Out of 4 payrolls run they committed serious errors and omissions of details to us causing failed direct deposits, check numbers starting at 100 and uncashable at many paycheck cashing services, as well an a long list of more minor errors and overcharges. They refused to pay for the errors or refund the over $2000 we paid for implrmentation. This made January the highest cost payroll month in our 32 year history with more total errors in one month than in the prior ten years. Pros None Cons Poor service. Errors. High costs Review Source MC Michelle C. Business Operation Assoicate Pharmaceuticals Used the software for: I used a free trial ### "APS Review" April 27, 2021 5.0 Pros the customer service is great! and the fact that it is easy to access. Cons there are times that the portal doesn't work currently. I wish things were easier for example little pop ups to help you through the website. Review Source Response from APS Payroll April 28, 2021 Michelle, thank you for taking the time to leave a review. We are happy to hear the customer support has been so helpful and accessible. We have also passed along your feedback about the portal navigation. Thank you for being a valued customer! LA LaNae A. Director of Human Resources Information Technology and Services Used the software for: Less than 6 months ### "We loved APS Payroll and the ATS for their ease of use!" May 20, 2019 5.0 Overall we found APS to be a great product and the support we received was phenomenal. It was so easy to use and our representatives at APS really made us feel like valued customers. Pros I loved the out-of-the-box ease of use of this software. Without a great deal of training I was able to jump right in and utilize the product. Cons We had an unusually long implementation time. While partly our fault, it did take almost two months to setup. But it was worth it. Review Source Response from APS Payroll June 20, 2019 We appreciate your positive review, LaNae! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! BD Bimal D. President Hospitality Used the software for: 1-2 years ### "Customer Oriented " October 20, 2016 5.0 After joining APS last year, I gave them one more account , since i have been a very satisfied customer from their product as well as customer service. Pros User Friendly Cons Lack of use of colors, as to highlight different areas in the software Review Source Response from APS Payroll October 20, 2016 We appreciate your positive review Bimal! Thank you for being a valued customer and continuing your relationship with APS! SD Samantha D. HR Director Food & Beverages Used the software for: 2+ years ### "Great Payroll/HR Company!" June 16, 2015 5.0 Pros APS is extremely user friendly, and their staff is very attentive when any questions arise! Cons I honestly do not have any negative feedback; I genuinely like all features APS offers. Review Source MM Mustafa M. Sales Representative Wireless Used the software for: 6-12 months ### "Very good " January 2, 2019 5.0 Pros Easy to add more employees Easy to get past paystubs Cons Can have some delays which can cause some issues . Finding older paystubs can be a issue Review Source Response from APS Payroll February 14, 2019 We appreciate your positive review, Mustafa! Thank you for being a valued customer and we hope you continue to have a great experience with APS! TH Todd H. Vice President Management Consulting Used the software for: 6-12 months ### "Great product - easy to use, saves us a tremendous amount of time." June 16, 2015 5.0 Pros We used to do our payroll in house. We utilized a web-based time and attendance system that integrated with QuickBooks. Direct deposits were handled through a web portal to our bank. Doing payroll every other week with the old system took as much as a few hours each time. With APS payroll can be completed in as little as 10 minutes. It is a huge time saver for us. Cons There really is nothing to dislike. There was a learning curve of course but that would be true of any program. Review Source ML Michelle L. MCA Real Estate Used the software for: 2+ years ### "I have always had a wonderful experience with APS. The software is simple and the support is amazing" November 27, 2017 5.0 Pros I love how simple and easy the website is the use and navigate. I also enjoy the wonderful and quick customer service Cons The only difficulties I face is dealing with the reports. Sometimes I run into trouble finding the report I need. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, Michelle! We're glad to hear you have enjoyed our user friendly software and customer support! We'll make sure to pass along your constructive feedback concerning your reports. Thank you for being a valued customer and we hope you continue to have a great experience with APS! GT Gina T. Marketing Intern Philanthropy Used the software for: 6-12 months ### "Good overall product with helpful customer service " November 13, 2018 4.0 Pros Overall this is a pretty decent payroll platform that is definitely one of the better of the many I’ve used over the years. Cons I’ve experienced some issues with minor things while using this software but nothing major that has ever deterred me. Review Source CC Cindy C. HR Manager Philanthropy Used the software for: 1-2 years ### "Every thing at your fingertips!" June 16, 2015 4.5 Pros This software has made report generating a snap. And sending emails has never been so easy. It now takes our Bookkeeper less than a third of the time to process payroll and W-2s. And I love the Events notifications. Cons There are no dislikes, however I wished they would add more HR features in the future. Review Source RH Rush H. Recruiter Management Consulting Used the software for: 1-2 years ### "APS" October 4, 2017 5.0 Pros All of the figures are accurately depicted so I know exactly where my money goes. I am able to clearly see my statements as well as taxes. Cons I do not have any cons on the web version of the site. As for the phone application it can be difficult to link at first. Review Source Melissa G. Bookkeeper Used the software for: Less than 6 months ### "Bookkeeping client used successfully" November 27, 2017 4.0 Pros My client was able to use APS to manage both independent contractors as well as employees on direct deposit. Cons I felt that it was more than he needed for his small company but it did not create any problems for his payroll needs. Sometimes it was hard to locate the reports I needed for review. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, Melissa! We're glad to hear your client was able to manage contract and full time employees with our software. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! RW Ryan W. Business Manager Construction Used the software for: Less than 6 months ### "Just Right" October 18, 2016 5.0 Coming from an over complicated payroll software, APS feels like just the right fit. There are ample features that are easy to use. Most features are easy to figure out without the need to call support, however when you do need to call, they are great with providing personalized training and support for your needs. Pros Easy to use and learn without the need to constantly call support. The features make it possible to reduce administrative time when doing simple tasks like adding new hires to payroll. Cons I have had issues getting timely responses back from support. With a dedicated rep there are times when they are not available and there isn't an option to talk with someone else to get the issue resolved. Review Source Response from APS Payroll October 19, 2016 We appreciate your positive feedback Rayn! We are so happy you switched to APS. We love putting our customers first and providing the best support possible! RS Roslyn S. Used the software for: ### "Customer Support" October 28, 2016 5.0 APS is a great company . Anytime I had a question about an employee, or making changes , there is always someone available to help . The support is great. The system for payroll is very user friendly . Need something changed you can. Just create your ticket , it is answered in a timely fashion , same day fix. I would highly recommend APS for your payroll service, great company and friendly people. I've used APS in the past years, this company has shown up, and grew tremendously offering better and better products to serve us the customer. Thanks APS for being here,super company. Review Source Response from APS Payroll October 28, 2016 We appreciate your positive review Roslyn! We are so thankful for your continued relationship with APS. So happy we have helped add value to your company! JA Jeanie A. business manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The staff is always eager to help." November 30, 2017 4.0 Pros They write the checks along with figuring the taxes. The W-2s are always ready by the middle of January to be picked up Review Source LP Laura P. Executive Director Used the software for: 1-2 years ### "Completely satisfied with this pay roll service. " November 27, 2017 5.0 Pros I appreciate the great staff at APS. They are always helpful and we have never had an problem with this service. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, Laura! We're glad to hear you have been satisfied with our services. Thank you for being a valued customer and we hope you continue to have a great experience with APS! MF Molly F. HR Generalist Aviation & Aerospace Used the software for: Less than 6 months ### "APS...A Cost Effective, Easy-to-Use HR/Payroll Tool" October 11, 2016 5.0 We are a small company (30 ees) and we needed an HRIS. When we determined we were happy with our payroll company, I started looking for alternatives. That's when I found APS. I've been nothing but impressed with APS's customer service and I love having all the employee information I need in one place. Thank you to APS for making life more simply! Review Source Response from APS Payroll October 11, 2016 We appreciate your positive review Molly! Thank you for being a valued customer and we hope you continue to have a great experience with APS! SV Stephen V. Owner Management Consulting Used the software for: 2+ years ### "APS is by far the BEST payroll service provider available." June 24, 2015 5.0 Pros Responsive, professional and have never had a problem Cons There is nothing I can think of that I like the least. Review Source NM Nancy M. Operating Partner Real Estate Used the software for: 1-2 years ### "Not Really the End User" October 23, 2016 4.0 I gave 4 stars because I am not the one that actually uses APS, but have never heard any complaints from my team that does use it. Review Source Response from APS Payroll October 24, 2016 We appreciate your positive review Nancy! Thank you for being a valued customer and we hope you continue to have a great experience with APS! CW Claudia W. HR Generalist Restaurants Used the software for: Less than 6 months ### "Easy to use" May 17, 2019 5.0 Very good, I am new using it Pros It is self explanatory most of it, I like the introductory videos Cons So far is good, I haven't be able to find any trouble Review Source sV sue V. bookkeeper Real Estate Used the software for: 2+ years ### "APS payroll review" November 28, 2018 5.0 I am a bookkeeper i have used several payroll programs at different companies Pros ease of use and very good customer service representatives Cons nothing at all the product like i said is very user friendly Review Source Response from APS Payroll December 3, 2018 We appreciate your positive review, Sue! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! AR Amy R. Office Manager Oil & Energy Used the software for: Less than 6 months ### "My APS Experience " October 21, 2016 4.0 I like the time clock feature and I think the price is reasonable. My complaints and issues would be the way APS exports to Quickbooks, and I also think the training could go into a little more detailed. Customer service has been very helpful and nice. Pros Time clock Cons Quick Book exporting & Training Review Source Response from APS Payroll October 25, 2016 We appreciate your positive review Amy! Thank you for being a valued customer and continuing your relationship with APS! TH Tabatha H. Administrative Assistant Farming Used the software for: I used a free trial ### "Great Product" November 9, 2018 5.0 Pros Ease of use and functionality of product. Cons The price is somewhat high...but you do offer a great product. Review Source Response from APS Payroll November 16, 2018 We appreciate your positive review Tabatha! We're glad to hear you're happy with the intuitive design of our platform. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.