# Page 4 | APS Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is APS Payroll the right Payroll solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99369/Payroll-Solution/reviews --- APS Payroll 4.6 (600) [View alternatives](https://www.capterra.com/p/99369/Payroll-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 4 - Reviews of APS Payroll ## Showing most helpful reviews Showing 76-100 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DR Deborah R. Accountant III Used the software for: 2+ years ### "APS saves time and money" February 13, 2019 5.0 I was especially impressed with the implementation process. APS employees stayed late and worked to get our first payroll out timely and correctly. We didn't have a missed or late payroll during the change over. Pros APS is totally automated. My processing time for a payroll of 230 employees went from 2 days to 2 hours. Supervisors and employees also save time and no longer duplicate work. Once submitted, APS is ready to run reports on the payroll within minutes. The support team is quick to answer questions and always courteous. We have no unresolved problems. Cons Reports are somewhat limited. No report can include information from the different categories. Time and Attendance can only report from the employee timesheets. Payroll can only report from the payroll module. Additionally, the automated process involves some rounding of amounts that sometimes need to be adjusted. Review Source AF Amy F. Owner Human Resources Used the software for: 2+ years ### "Best Customer Service " April 15, 2022 4.0 Good experience, just wasn't as scalable as we needed for other HRIS. Pros Dedicated, available and knowledgeable customer service. The best I've experienced with payroll systems. Cons It had difficulty when the client became larger. Review Source Response from APS Payroll April 21, 2022 Amy, thank you for taking the time to write us a review. We are glad to hear you are satisfied with our customer service team. Thank you for being a valued APS customer. We look forward to helping and working with you in the years to come! VR Verified Reviewer Owner Supermarkets Used the software for: 2+ years ### "It fills all our needs and is very easy to use!" August 17, 2018 5.0 Pros I can pull any report I need to answer various requests for employee payroll records with just a few key strokes. It saves me time. Changes are quick and easy for rates, loans, deductions, dates, etc. Cons I can think of no problems with the software. Review Source Response from APS Payroll August 22, 2018 We appreciate your positive review! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Thanks, APS Team NL Nona L. owner Government Administration Used the software for: 2+ years ### "WE LOVE APS!" April 24, 2019 5.0 APS makes payroll / hr work easy. They handle everything from cutting the checks to payroll tax deposits to the quarterly payroll returns and w2s. I don't worry about completing timely reports or being late on a tax deposits because APS handles it all for me. Pros The account managers are extremely polite and helpful and always resolve my issues quickly. I love having APS handle all my payroll needs because it takes the work out of payroll. I have had up to 3 businesses using their software at one time and it was one of the best decisions Ive ever made while owning small businesses. Plus, the production manager The support staff always goes the extra mile to help me!! Cons There seems to be a "glitch" in the Creating Payroll section that doesn't save the entered hours under time entry the first time you enter it, causing me to have to enter the hours more than once. Review Source Response from APS Payroll May 10, 2019 We appreciate your positive review, Nona! We're glad to hear our unified platform has made processing payroll a breeze and our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS! JP Julie P. Controller Real Estate Used the software for: 6-12 months ### "Easy to Use and Amazing Customer Support!" August 23, 2019 5.0 Payroll is much faster to do now. While ADP worked, there were lots of links, tabs, and pages that could be overwhelming/unnecessary for a small business. Trying to find specific reports was a nightmare and customer service was non-existent. We are able to process payroll faster, get better answers and help, and have more time to focus on other aspects of the business. Pros Their customer support is the best! I love that we have a dedicated team of specialist that I can see online before I even submit a ticket. I usually get the same person, every time and she is very quick and responsive in helping solve any issues or questions I have. Coming from ADP where we had to wait sometimes an hour or longer to speak to a live person, being able to speak to someone in 5 minutes is AMAZING! Cons The ONLY thing I dislike about APS is the reporting output format. While it gives me the information I need, prior to exporting to excel or PDF, it always looks nicer on screen than it does in the printout. I wish they could keep the formatting of reports throughout which would be great. But that's really just nitpicking. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP customer service was non-existent and navigating the website was often confusing. Review Source Response from APS Payroll August 27, 2019 We appreciate your positive review, Julie! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS! WM Wanda M. H R Manager Retail Used the software for: 2+ years ### "This Company fits our needs so well!" August 22, 2018 4.0 Love having an assigned Customer Rep to work with. And our customer rep is supported with other customer reps if they aren't available when we call. Pros It is straight forward payroll processing. It has been well thought out by the software designers who strive to understand the client's needs for special reporting. We are a Farm Equipment Dealership with multiple locations. From our first day with APS they have worked to learn our business needs. We have also provided "tips" on how to make the products more user friendly and they listen and implement. Cons If they could streamline the HRIS module to interface with the Payroll module so employee information for some things such as deductions would not have to be entered twice that would save much time from the user standpoint. Review Source Response from APS Payroll August 28, 2018 We appreciate your positive review Wanda! We're glad to hear our unified platform has made it easy for you to manage all of your locations. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Thanks, APS Team VR Verified Reviewer Accounting Manager Religious Institutions Used the software for: 2+ years ### "APS Payroll Solution" May 12, 2022 5.0 Pros APS payroll solutions are very easy to use. They help me streamline my payroll process, they calculate and pay our state and federal withholding taxes after each payroll and they print our W2s each year. I can keep track of time off for employees. Our hourly employees can clock in and out for shifts. Employees have immediate access to all their payroll documents online. It is a great platform for us. Cons I can't say there is anything that I don't like about APS. Review Source Response from APS Payroll May 20, 2022 Thank you for the 5-star review! We are happy to hear that you are enjoying the payroll system. Glad you all are utilizing the Time and Attendance function. We appreciate your business and look forward to working with you in the future! LC Lindsey C. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Always helpful! " August 16, 2021 5.0 Pros The website is fairly user friendly, and when it's not or I need more help, I always get a quick response. Cons My only complaint is nearly anytime I submit a request or ticket, I speak to a different rep. I like have the same dedicated person or team to work with, a go to person. It's easier for all, when someone is familiar with your company and set up. Review Source Response from APS Payroll August 27, 2021 Thank you for your wonderful review, Lindsey! We're glad to hear that our system is easy for you to use and that you always receive a timely response from your account team. We'll pass along your feedback regarding your experience with support. All APS customers are assigned a dedicated, four-person account team so you should be speaking with these team members regularly. Thank you for being a valued APS customer. KG Kelly G. General Manager Financial Services Used the software for: 2+ years ### "APS Review" May 25, 2021 5.0 The Customer Service at APS is very prompt and I always get someone who can assist me right away. Pros It's easy to use and adding mass time or missed punches is easy. Cons There is not anything I don't like about it. It's very user friendly and perfect for the needs of our small company Review Source Response from APS Payroll May 28, 2021 Kelly, Thank you so much for taking the time to leave us a raving review. We are happy to hear the system is easy to use and meets your organization's needs. We look forward to working with you for years to come. KW Kerri W. Business Office Manager Consumer Services Used the software for: 2+ years ### "Excellent Service" August 12, 2021 5.0 Excellent service! Will not trade in for another product. Pros Event tracking. Easy to use. Works well with benefit companies. Cons Time tracking. Not easy to use. Not sure how to correct. Reason for choosing APS Payroll Ease of use Review Source Response from APS Payroll August 20, 2021 Hi Kerri, Thank you for the positive review of APS' system! We are so happy to hear you've received excellent customer service and support from our team. Thank you for being a valued APS customer! Elizabeth N. Human Resources Individual & Family Services Used the software for: 1-2 years ### "APS is the BEST software for HR, Timekeeping, and Payroll" November 20, 2017 5.0 It is user-friendly and the staff loves it. Everything is located in one place and easy to find. Pros It is very user-friendly. It is easy to manage. It is the best software that I have worked with in my HR and Payroll positions. Cons The time needed to implement the software; however, you would get this with any software changes. It is definitely worth it, especially for the customization. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, Elizabeth! We're glad to hear you are pleased with the ease of use and unification of our system. Thank you for being a valued customer and we hope you continue to have a great experience with APS! JD G. Controller Automotive Used the software for: 1-2 years ### "Great Payroll Solution" November 30, 2017 5.0 I really like that using APS is as simple as it can be. Running payroll every other week is quick and seamless. I also love that they take care of filing and paying payroll taxes on my behalf. That service in itself pays for itself. Pros I really love the personal touch that you get with APS. After the implementation, I was assigned an account manager, who's direct line I have. If I have any questions or issues at all, I pick up the phone and call my account manager directly who will help me...there's no call center or auto attendants to fight through to speak to anyone. Cons My only complaint about APS would be with the report builder. It is a bit cumbersome and I find it doesn't always give me the information I need. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, JD! We're glad to hear you have enjoyed your Account Manager and customer support. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! VR Verified Reviewer President Financial Services Used the software for: 2+ years ### "Program is easy to use and assures me we will have no compliance issues" November 20, 2017 5.0 Peace of mind that Durable Piling will remain in compliance with applicable government reporting and required payments. Pros Ease of use Good customer service Reporting that meets our needs Compliance with government reporting and required tax payments This survey captures my position with Cash Flow Resources LLC but the company using this software is Durable Piling Restoration, LLC Cons We have nothing to report in this area. On one occasion we had nothing going on and APS had to suspend our account. While an issue at first, we were good to go once we booked new business. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review! We're glad to hear you have found it simple to perform compliance reporting. Thank you for being a valued customer and we hope you continue to have a great experience with APS! NF Nancy F. Human Resources Manager Education Management Used the software for: 2+ years ### "APS Payroll & Human Resources management second to none!" April 25, 2019 5.0 APS customer service is the best of any company I've worked with. All reps are knowledgeable and beyond helpful. Other companies we looked into did not get good reviews in this area. Doesn't matter how great the product (and APS is great!)is if you can't get help when you need it. Pros Easy to use, very fast and tons of options. Cons Occasionally there are features that I think would be helpful that are not available but in most cases all were addressed and incorporated in future upgrades. They are very good about listening to customers and actually improving their system. Review Source Response from APS Payroll May 10, 2019 We appreciate your positive review Nancy! We're glad to hear you're happy with the user-friendly design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! VR Verified Reviewer President Internet Used the software for: 2+ years ### "Easy to Use" November 9, 2018 5.0 Pros APS easily allowed us to complete actions in bulk. Cons At times, load speeds were a bit much. Often, refreshing the page would resolve this. Review Source Response from APS Payroll November 16, 2018 We appreciate you taking the time to review the APS system. We see that you are experiencing issues with the performance and reliability of our system. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. KH Kelly H. Regional Controller Research Used the software for: 2+ years ### "Great Service" May 9, 2019 5.0 Pros APS's customer service is exceptional. They are always quick to respond when I have something come up that I haven't seen before or something strange happens that I need help with. They have always been able to resolve the issue, and are very pleasant to deal with either by phone or electronically. The interface is intuitive and easy to use. Cons It's too easy for employees to miss punches by logging in/out instead of clocking in/out Review Source Response from APS Payroll May 10, 2019 We appreciate your positive review, Kelly! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS! BR Benjamin R. Director of Operations Mental Health Care Used the software for: 1-2 years ### "A satisfied APS costumer" November 15, 2019 5.0 We have been able to bring several HR functions under one software platform. The ease of use and communications piece has saved us so much administrative time. Pros I find the software very easy to use and the support team is responsive and very helpful. Cons Some of the ACA functions seem to be cumbersome and have taken a little extra time to learn and use. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing APS Payroll Friendly, helpful staff. The customization of the platform as well as the reporting functions. Review Source Response from APS Payroll November 19, 2019 We appreciate your positive review, Benjamin! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Jim C. Owner Supermarkets Used the software for: 2+ years ### "It does the job and is easy to use!" August 17, 2018 5.0 Pros Anytime we receive a request for a payroll report for an employee, the answer is only a few clicks away. We never worry about the accuracy of our payroll. The software is very easy to navigate even for an old guy like me (over 60). I would recommend this software to anyone that wants to get payroll done quickly and easily and accurately! Cons I can honestly say there is no problem that I can think of with this software. It's not often that you find a product that you can't find a flaw! Review Source Keiko D. HR Generalist Consumer Services Used the software for: Less than 6 months ### "Streamlined and easy to use" November 12, 2018 5.0 APS's customer service alone sets them apart from some of the major payroll companies out there, but their software is easy to use and easy to learn. The open communication and quick response from our service team was valuable throughout the implementation process, and now that we've settled in, it's so nice to be able to rely on a quick response and solution when we reach out to them. Pros \- Easy to find the data you need - Almost all of the reports I need are already in Report Manager and I don't have to use the builder very often, but the Report Builder is very easy to use when I do need it. - Organized in a logical way Cons The only thing we could think of was not necessarily a software Con, but we do have to file the our state L&I quarterly report ourselves now. APS even helped us find the right report to run and then we simply file it online with our state. Review Source Response from APS Payroll November 21, 2018 We appreciate your positive review, Keiko! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Mykell H. Recruiter Banking Used the software for: 6-12 months ### "The Ideal Product for the Human Resources Department" March 27, 2019 5.0 Pros This product was great because it includes everything you need for the Human Resources department and the program is easy to understand. Being able to track payroll and time and attendance in the same program was crucial for success in our department. Cons At first the software can seem intimidating, but after familiarizing yourself with the program it is easy to understand and very manageable. Review Source Response from APS Payroll March 28, 2019 We appreciate your positive review Mykell! We're glad to hear you're happy with the intuitive design of our platform and our system has made tracking payroll and time and attendance a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Weixin L. Law Clerk Law Practice Used the software for: 6-12 months ### "Convenient tool for recording hours" August 7, 2019 5.0 Overall, good way to record, but a bit cumbersome and sometimes give too much discretion to employees who record their own hours. Pros A good way to record hours. The software is quite cost-effective and simple. If you want a sure thing, ASP is the way to go. Cons It is more preferable to have a software that could automatically clock in and out. It might be troublesome to manually record everything. Review Source Response from APS Payroll August 22, 2019 We appreciate your positive review, Weixin! We're glad to hear our unified platform has made processing payroll easier. We would like you to know that we have passed your feedback on to our development team. Thank you for being a valued customer and we hope you continue to have a great experience with APS! CO Charles O. Director of Administration Legal Services Used the software for: 2+ years ### "Fast and Efficient " May 17, 2019 5.0 APS allows us to manage time off requests and monitor overtime simply and quickly. Overall, the website is so easy to use that minimal training was needed for us to become proficient users. Pros The website interface is simple to navigate. Payroll management and processing is very simple and straightforward. Report options are plentiful and the analytics dashboard is easy to comprehend at a glance. Cons Reports are available on screen, in print, or as a pdf or csv. Being able to download reports in an Excel format would make report production easier. Review Source Response from APS Payroll June 20, 2019 We appreciate your positive review, Charles! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS! AS Anna S. President Consumer Services Used the software for: 2+ years ### "APS " May 18, 2021 5.0 I have been with APS for about 10 years and have been very happy with their service. I would definitely recommend their software. User friendly and if you get stumped... client service responds quickly. Pros Lots of features for a reasonable amount of money. Easy to use and make adjustments myself, but client services is always there when you need them. This software fits all my business needs. Cons A bit cumbersome when adding new pay types, such as bereavement pay. They don't cover worker's compensation. Review Source Response from APS Payroll May 21, 2021 Anna, Thank you so much for taking the time to leave us a review. We are happy to hear that you are satisfied with the price and offering, and that client service is always so helpful. We've passed along your feedback about worker's compensation as well. Thank you for being a valued APS client. FT Faith T. Payroll Administrator Religious Institutions Used the software for: 2+ years ### "APS is a great product!" May 9, 2019 5.0 APS has been a wonderful company to work with, and the software has provided much needed organization a streamlining to our processes. We have used APS for 7 years and have no regrets. Pros APS has provided a product that can help track and organize our employee records, reviews, benefits and hours worked all in one place. The software is very user friendly and the customer support team is wonderful! Cons We would love a full version mobile app that our entire team could use. Review Source Response from APS Payroll May 10, 2019 We appreciate your positive review, Faith! We're glad to hear you're happy with the intuitive design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! RH Renee' H. Accounting Manager Construction Used the software for: 1-2 years ### "It has been a great relief to not have to worry about filing the taxes." November 30, 2017 5.0 The software has been great capturing the time of most of our employees without myself having to manually input. The ability to customize our vacation and PTO benefits for our employees. Once the payroll has been processed, APS takes care of direct deposits, filing taxes, creating checks to be printed for live checks and deductions. Employees being able to access their information online without having to request myself to make the updates. Having mobile clock in and outs. Pros Office employees are able to clock in and out, request time off electronically and receive approval electronically. Cons For this software to allow the field employees to clock in using a job name. We are a subcontractor organization and our field employees clock into the jobs they are working on. Also, it would be beneficial if once the time is captured in APS that the hours could be uploading in Workflow Max the hours worked on each job. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, Renee'! We're glad to hear your time and attendance has simplified. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.