# Page 3 | APS Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is APS Payroll the right Payroll solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99369/Payroll-Solution/reviews --- APS Payroll 4.6 (600) [View alternatives](https://www.capterra.com/p/99369/Payroll-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of APS Payroll ## Showing most helpful reviews Showing 51-75 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TR Tracie R. Human Resources Specialist Hospital & Health Care Used the software for: 2+ years ### "Benefits Administration" November 24, 2019 5.0 Easily administer the majority of our benefits and enrollments. Pros I like that APS Payroll has an integrated Payroll and HR system - and that I can manage the individual enrollments for our employees. I also like that I can load all of our benefit documents into the system, which allows our employees access to the information at any time. Cons I wish the setup of our benefits plans offered more customization, such as not requiring a beneficiary for life benefits (our carrier will only accept signed paper forms) and customized voluntary life volumes (versus a 'formula' to calculate volumes). I also wish the system could accommodate our opt-out payments (rather than having to enter the credits directly in payroll). Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP could not accommodate the complexity of our benefits. Review Source Response from APS Payroll November 27, 2019 The positive review is much appreciated, Tracie! We're glad to hear our unified platform has made processing payroll easier. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! LK Laurie K. Human Resources Construction Used the software for: 6-12 months ### "APS Captures All the Necessary HR Functions in One Easy-to-Use Package" April 24, 2019 5.0 We cut our costs in half and doubled our functionality. The implementation team spent more time on training than all of our previous payroll vendors combined. Answers to questions are a click away from within the system or a quick phone call to a dedicated team member. I highly recommend this product to companies of all sizes or to companies with multiple divisions to manage. Pros What's not to like? From implementation to use, the team at APS managed our conversion smoothly. Their dedicated tax team is always one step ahead of me and does regular audits to make sure we are compliant in all areas. I work with a specific payroll team so I know when I call or send in a support request through the online system, I will always be talking to the same people who know my account. Everything is contained within one module so you don't have to wonder if the information you enter in one part of the program is going to sync properly with other areas. Real-time updates keep all my reporting accurate. Cons We have had some occasional minor issues with our field techs being able to enter information to their timecards through the mobile app which is actually just a mobile friendly version of the online system. A true app is being released soon and I expect it will eliminate any small issues we've had in the past. Review Source Response from APS Payroll May 10, 2019 We appreciate your positive review, Laurie! We're glad to hear you're happy with the user-friendly design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Sara T. Payroll Administrator Restaurants Used the software for: 2+ years ### "Longtime happy APS customer " November 20, 2017 5.0 Extremely easy to use and great interface! I would definitely recommend this product! Pros The customer service at APS is unmatched! We have been extremely happy with the product as well as the service we have received since day one. From APS' sales team to implementation, to the tax department, to our account managers--we have been pleased with the ease of being customers! Cons There are not a lot of shortcomings with this product! I wish I could say the same regarding other companies we have used. The one thing I do with the product could do would be transferring employees between our companies on the APS platform. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, Sara! We're glad to hear you have enjoyed our customer service. Thank you for being a valued customer and we hope you continue to have a great experience with APS! KP Katha P. HR Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "EMployee Management system " May 25, 2021 5.0 great I would not change the system or use another EMS. Pros It meets all our needs from payroll to benefits and is customizable has needed. Cons they need to add additional customer services hours. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing APS Payroll Very user friendly and all inclusive service Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) the cost and lack of support from Adp. Review Source Response from APS Payroll May 28, 2021 Katha, Thank you for taking the time to leave us a review. We are happy to hear our system has been configurable to your needs. We've passed along your feedback about customer service hours as well. RR Robert R. CFO Non-Profit Organization Management Used the software for: 2+ years ### "An Absolute Pleasure to Work With APS" May 28, 2020 5.0 Simplify time keeping on three sites, make payroll process more user friendly and eliminate printing paper reports, integrate with QuickBooks software, and streamline on-boarding and information collection. Pros The setup was easy, their team did most of the work. I really like having a team of people assigned to my account that I have came to know and rely on, so I deal with the same people all the time. Help is an email or phone call away and my team are very responsive. Customer service is awesome! Cons Not much to dislike. In fact, what I do not like is that my own HR people haven’t utilized the on-boarding and HR functions or the software as of yet. The mobile services are not perfect and take some time to get functioning. Reason for choosing APS Payroll User interface was very friendly, support team is awesome, mobile time keeping is a little difficult but a huge step forward for us. Review Source Response from APS Payroll June 5, 2020 Robert, thank you so much for your feedback. It's awesome hearing implementation was a smooth process and you are enjoying your dedicated account team. We recently made some updates to our mobile app that you might find helpful, but we have also passed along your feedback to our developers. Thank you for being a valued customer! AP Andrew P. CEO Banking Used the software for: 2+ years ### "APS " May 25, 2021 5.0 APS has been very good for our company. They are the right price for our size and treat us like we are their number one customer. Pros The most impactful feature of the APS payroll system is that it it a web based system. I have worked on others that were not but APS system is. It is easy to learn and my employees and management do not ever have any issues. Cons The look of the the software seems dated but it does the job. Reason for choosing APS Payroll This system was in place when I arrived but I have used other products that pale in comparison. Review Source Response from APS Payroll May 28, 2021 Andrew, thank you so much for taking the time to leave us a raving review. We are happy to hear our web-based interface has been so helpful. We've passed along your feedback about the aesthetic of the platform as well. Thank you for being a valued APS client. JB Jenny B. Registrar Education Management Used the software for: 6-12 months ### "Time saver!" November 24, 2020 5.0 This has greatly helped supervisors monitor for overtime. It's the first system we've used to digitally process time off requests, and after using a paper system for year, this has been a welcome change. Highly recommend. Pros This has been a great tool for managing employee time, benefits and leave in our organization. The self-serve portal is great for allowing employees to clock in/out from anywhere on campus (it is geofenced). It allows both employees and supervisors to easily monitor time so overtime is not so frequent. We also used it for benefit enrollment which streamlined the entire process for everyone! Cons The only glitch I've found is that the only spot to enter an employee comment is before you click "clock out" or "clock in," so an extra clock in/out is necessary to add a comment, and then the admin has to clean up that time entry. (Comments are necessary if a punch is missed: for example, if an employee forgot to clock in from lunch, they would have to enter the comment "missed clock in after lunch 12:15" before they clock out. Review Source Response from APS Payroll November 30, 2020 Thank you so much for your wonderful review, Jenny! We are happy to hear that the APS platform has made it easier for you to manage employee time, benefits, and leave. We will pass along your constructive feedback regarding comments for time entries. Thank you for taking the time to review us and for being a valued APS customer! SG Susan G. Office Administration Wholesale Used the software for: 1-2 years ### "Easy to Use Software" May 23, 2022 5.0 Pros I like that this software is easy to use and if you need help you just click a button and type what you need. Cons The lack of timeliness to get the local tax jurisdictions up and running for a new employee if the jurisdiction is new. Review Source Response from APS Payroll May 25, 2022 Susan, thank you for taking the time to write us a review! We are so glad to hear that you are pleased with our software, and it is easy to navigate. We are sorry that the tax jurisdictions are slower to get updated, and I will pass along your feedback. We look forward to working with you in the future. Thank you for being a valued APS customer. CT Chris T. COO Non-Profit Organization Management Used the software for: 1-2 years ### "A great tool and great company" November 15, 2019 5.0 We've had a great experience working with APS. We find the platform to be easy to use, and the people to be a joy to partner with. Pros The APS platform is user-friendly and simple to use. Additionally, the employees of APS are fantastic to work with. The people of the company are the real gem that sets APS apart from the others! Cons The GL implementation is slightly cumbersome and time-consuming Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ShelbyNext Financials](https://www.capterra.com/p/224954/ShelbyNext-Financials/) Reason for choosing APS Payroll We liked the platform and the complete end-to-end solution provided by APS. We also liked the Intacct integration. Switched from [Shelby Arena](https://www.capterra.com/p/175655/Arena/) We were looking for a more modern platform and a complete HR/Payroll solution. Review Source Response from APS Payroll November 19, 2019 We appreciate your positive review, Chris! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! NR Norma R. Assistant Manager Real Estate Used the software for: 1-2 years ### "APS Payroll" October 23, 2023 5.0 Over all my experience with APS Payroll has bee a good one. I find it easy to use. Pros What I like most about APS Payroll is that you have the ability to clock in from the application as well as desk top Cons I really do not have any conns regarding APS Payroll at this time Review Source Response from APS Payroll December 19, 2024 Thank you for your kind review, Norma! We're thrilled to hear that you're enjoying the flexibility of clocking in through both the application and desktop. It's great to know that you've had a positive experience and find APS Payroll easy to use. Your feedback motivates us to continue providing a seamless and user-friendly platform. If you ever have suggestions or need assistance, don’t hesitate to reach out. We're here to ensure your experience remains exceptional. Thank you for choosing APS Payroll! TH Tyson H. Accounting Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Value" November 15, 2019 5.0 APS Payroll has been a major improvement for our company. Our records are now more detailed and our reporting is more accurate. Also, we've been able to save over a day in the processing time for payroll. However, the best thing APS has offered is their customer service. Every employee of theirs has been top notch with solutions and very prompt. Pros APS Payroll tracks time and automates the time entry process, which had been unavailable to us through a previous provider. We also have staff at multiple locations, and APS gives a variety of options for clocking in/out. We were able provide "time clocks" to each location with relatively little start up costs. The user interface is very easy to understand and almost all of our users were able to learn how to use APS in less than a day. Cons About the only issue we've run into thus far is with the linking of the tablets when using the tablet app. At two locations, the tablets will occasionally unlink for reasons we are unsure. However, the fix is easy and can be done the average user. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing APS Payroll APS offered similar features but at considerably less cost. Even the initial start up costs were less than we expected. Review Source Response from APS Payroll November 19, 2019 We appreciate your positive review, Tyson! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! VR Verified Reviewer Office Manager Information Services Used the software for: 2+ years ### "Easy to Use" November 9, 2018 5.0 Pros We use to manage our payroll in house which took a significant amount of time, even with a small number of employees. Switching to APS helped save time and allowed for a easier and more efficient way of tracking payroll. There are tons of different reports you can run and everything is very user friendly. If there is ever a question on anything our customer service agent is quick to respond and help. It's been great having all our employee information in one place! Cons A few instances of frustration where some of our benefits have not calculated correctly. I'm not sure if there was lack of communication upon setup or what happened. Anytime we have ran into this APS saw that a solution was made. Review Source Response from APS Payroll November 16, 2018 Thank you for your review. We're glad to hear you're happy with the intuitive design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. We would love the opportunity to speak with you one on one and discuss your concerns about calculating benefits. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further. VR Verified Reviewer Controller Used the software for: 2+ years ### "Simple and cost effective payroll solution" November 20, 2017 4.0 Quick, effcient payroll processing with the flexibility to write paychecks on the fly, if necessary. Pros This is easy to use product with great customer support. It is perfect for our small company. I love the fact that since it is all web-based, I can process my payroll from anywhere that I have an internet connection. Cons Would like to be able to download an individual employee's attendance record in a calendar format for a good visual representation of attendance. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review! We're glad to hear you have been able to remotely process your payroll. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! SM Summer M. Team Member Relations & Compliance Manager Restaurants Used the software for: 1-2 years ### "APS Payroll" August 12, 2021 4.0 The support team is top notch. They are very responsive and treat us like we are a priority. Pros Easy to use. Great for small businesses. Cons Still requires a lot of manual processing. Review Source Response from APS Payroll August 20, 2021 Hi Summer, Thank you for taking the time to review APS! We're glad to hear you're happy with our customer support team. Please feel free to reach out to our Success Team for additional assistance on manual processes - they would be happy to help find a way to streamline those processes. Thank you for being an APS customer! KC Kathy C. HR Specialist Hospital & Health Care Used the software for: 1-2 years ### "Excellent Customer Support" May 16, 2019 5.0 Pros I think their customer service is top notch. I love the fact that I can always pick up the phone and get someone immediately or send an email with a request and get a response back within one business day. This kind of service is rare these days. I really like that applicants automatically move from APS Recruiting to APS Onboarding and then to Employee payroll account. I am very glad that we streamlined this process with APS. Cons I wish we could view multiple screens at the same time. Currently, if I want to view multiple reports at the same time, I have to back out and re-enter the info again. This part is not very user friendly. It requires too much going back and forth from one report to another. Another thing that I do not like is that the system logs you out if there is no activity for so many minutes. I wish the user can set the time when this should happen. I feel like I am constantly getting logged out and have to log back in. Review Source Response from APS Payroll June 24, 2019 We appreciate your positive review, Kathy! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS! LA Loren A. HR Director Non-Profit Organization Management Used the software for: 1-2 years ### "Quality System, Good Price & Customer Oriented" December 2, 2019 4.0 Sales promises were lofty, but the reality is the system is better than most that I've tried. For the price, function and delivery, this is a good system for a small to medium size employer. The add-on options make the system better in my opinion. Pros Very easy to use. The system is laid out in an easy to view manner. Also this is available on mobile device. Cons Customization is difficult. The company is willing to work with you, but may take time to develop any customs, if available at all. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Reason for choosing APS Payroll Price was key. Overall the system met our needs. Switched from [Sage HRMS](https://www.capterra.com/p/227236/Sage-HRMS/) Update and Upgrade Review Source Response from APS Payroll December 3, 2019 Your positive review is much appreciated, Loren! We're glad to hear our unified platform has made your payroll processes easier. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! CK Christine K. Controller Hospitality Used the software for: 2+ years ### "Exceeds Expectations" June 22, 2020 5.0 Working with APS is easy compared to other companies. It is easy to reach your account representatives when you need them, which is not always the case with some companies. Throughout the sales process, implementation, and now the daily grind of bi-weekly payroll, APS has felt more like a colleague rather than an outside company. Pros The reporting feature is by far the best feature for our office. We have several people that are part of the payroll process and each of us has our own reporting needs. The ability to build custom reports for our specific needs has been a major shift from our previous provider. Cons I have used this software for multiple years and I have no complaints. Every issue that I have encountered has been addressed, either specifically for our account, or as an overall update to the system. Review Source Response from APS Payroll August 18, 2020 Christine, thank you so much for the raving review. We are thrilled to hear that our reporting features have made things so efficient for you, and your dedicated account team has been so responsive. We look forward to working with you for many years to come. CB Chelsey B. Account Management Environmental Services Used the software for: 6-12 months ### "More features" June 5, 2023 5.0 Pros I like that it has a whole section for covid, and how that can be effective. They also help with taxes so thats nice, its all automatic. A lot of the same features you see elsewhere. Cons You can log in on your phone but personally I feel like it caters to android phone more than my iphone. Review Source Response from APS Payroll December 19, 2024 Thank you for sharing your feedback, Chelsey! We're glad to hear that you found our COVID resources helpful and appreciate the convenience of automated tax features. It's great to know that these functionalities meet your needs. We also value your input on mobile accessibility. While our goal is to provide a seamless experience across all devices, we’ll certainly pass along your feedback about iPhone compatibility to our development team for review. Ensuring a consistent and user-friendly experience for all users is a priority for us. If you have any additional suggestions or specific challenges you’ve encountered, please don’t hesitate to reach out. We’re here to help and continually improve! Thank you for being a part of the APS community. SP Sheila P. Executive Assistant-HR Cosmetics Used the software for: 1-2 years ### "APS for Mid Size Companies" May 25, 2021 5.0 I'm very happy with the software and love the customer support. Pros Easy to use, for both HR administrators and managers; employees also find it easy to manage. Cons Would like to be able to customize reports better, so that they are easier to read and follow. Review Source Response from APS Payroll May 28, 2021 Sheila, Thank you so much for taking the time out of your day to leave us this review. We are happy to hear the platform has been user-friendly from both an administrative and employee perspective. We have passed along your feedback about the reporting features. Thank you for being a 5-star client! KA Ken A. General Manager Pharmaceuticals Used the software for: 2+ years ### "APS may not be the best known provider, but is works and is easy to use and affordable" May 26, 2021 5.0 I switched from ADP and the transition was easy and the customer service can't be beaten! Pros Simple and well organized for use. Lots of features, but not complexity. Customer service is the BEST ... real people available to talk to you right away ... and they know their stuff! Cons no issues that haven't been addressed to full satisfaction Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing APS Payroll a better experience with APS Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) merger with 8 other firms and had to consolidate payroll systems Review Source Response from APS Payroll May 28, 2021 Ken, Thank you for taking the time out of your day to leave us a review. We are happy to hear the system is simple, organized, and that you're happy with your dedicated support team. We look forward to working with you for years to come. Zettie R. PR Manager Building Materials Used the software for: 2+ years ### "APS eliminates the company's PR tax liability & has wonderful one on one customer service." November 27, 2017 5.0 Pros APS has unlimited resources and reports and the customer service if great. It has safety nets during the payroll process that makes mistakes virtually impossible. Cons Occasionally the system slows down on the processing speed. The speed is generally back up and going within a couple of hours. Review Source Response from APS Payroll December 15, 2017 We appreciate your positive review, Zettie! We're glad to hear you have been able to eliminate your tax liability with us and have enjoyed the customer service. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! RS Robin S. HR Generalist Non-Profit Organization Management Used the software for: 6-12 months ### "APS Payroll is a Solution for Your Company" November 25, 2019 5.0 It has been great, APS is moving in the right direction and we are learning new things all the time and new ways to utilize the software. Pros The ease of use and ability to run things from time and attendance to recruitment and onboarding all integrating into the Payroll side of it. Cons The implementation and pulling of software from our old database into this one, ensuring that it all matched up correcting. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing APS Payroll Best price for best product. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) We wanted a cloud based system that could easily interactive with other softwear, APS luckily interacts with many softwear already to make payroll and human resources work great together. Review Source Response from APS Payroll November 27, 2019 Thank you so much for the positive review, Robin! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! KE Kelly E. HR Generalist Food & Beverages Used the software for: 6-12 months ### "Great customer support for our growing company!" November 9, 2018 4.0 Even though there are some cons with APS, the customer service truly can't be beat! Pros APS customer support is absolutely wonderful. We have a team of dedicated support staff who have been with us since before implementation and are always available to answer questions and provide site assistance. We are a growing company with multiple entities, so we are actively working with our APS team to improve functionality of the site to fit our needs best. The site is also very user friendly within companies. I have used other "bigger" payroll systems and this is a much more simplified site. Cons Some of the features are not yet as developed as some of the other "big name" companies, but their dev team seems to be constantly working to make themselves better for their clients. At this time, APS (Payroll, eSelfServe and Hire sites) does not work well on handheld devices (even tablets), so you almost always have to have a computer available to do the work you need; i.e. if we are out of office and a team member needs something, we can't use our smart phones to find that answer, we have to wait to get back to our computers. The system seems to work better in browsers such as Google Chrome vs. Safari, and can be very slow at times. Review Source VR Verified Reviewer Human Resources Manager Cosmetics Used the software for: 2+ years ### "APS" November 14, 2018 4.0 I use APS for almost everything HR. It is simple and efficient, and if ever you need assistance, help is there right away. Pros Love love love this software. It is user friendly and easy to learn Cons Actually I like everything about the software, and what I am using it for Review Source JW Jodi W. Manager Restaurants Used the software for: 2+ years ### "Our business partnership with APS" April 22, 2021 5.0 I am especially pleased with the customer service at APS. It's reassuring to know that someone is always available if I need assistance. Pros The initial integration was very difficult, but once I started using the software, I was amazed at how easy it was. I can complete our weekly payroll in about ten minutes. I appreciate the ease with which I can change hours and tips and necessary. Cons The only thing I dislike was the initial integration. I misunderstood what APS would do, and thought we were hiring someone to actually process our weekly payroll. Once I got through the learning process, it was a breeze! Review Source Response from APS Payroll April 28, 2021 Jodi, thank you so much for taking the time to leave us a review. We are happy to hear your payroll process is so quick and efficient. We have passed along your feedback about the initial integration setup and communication. We look forward to working with you for years to come. Similar Products Featured