--- title: "WebSelfStorage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WebSelfStorage Software - reviews, pricing plans, popular comparisons to other Self Storage products and more." source_url: "https://www.capterra.com/p/99711/WebSelfStorage/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # WebSelfStorage Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WebSelfStorage ## What is WebSelfStorage? The U-Haul Self-Storage Affiliate Network has provided independent self-storage owners a 100% web-based, fully integrated business platform for over 15 years. The WebSelfStorage Business Platform connects you to millions of online customers visiting uhaul.com for self-storage reservations. Through a unique partnership with U-Haul, independent self-storage owners gain access to many benefits that provide network members with a "big business" competitive advantage on a small business budget. ## What is WebSelfStorage used for? [Self Storage](https://www.capterra.com/self-storage-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) Top alternative Featured Overall rating Based on 93 user reviews Reviews sentiment Positive 56% Neutral 5% Negative 39% Starting price $44.95 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WebSelfStorage?[Manage this product listing](https://www.g2.com/products/webselfstorage/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WebSelfStorage 3.3 (95) VS. [4.5 (54)](https://www.capterra.com/p/174252/CCStorage/reviews/) Starting Price $44.95 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (95) Ease Of Use 4.6 (54) Value For Money 3.4 (86) Value For Money 4.9 (54) Customer Service 3.4 (91) Customer Service 4.8 (54) ## WebSelfStorage alternatives Highest Rated [4.8 (703)](https://www.capterra.com/p/112769/Self-Storage-Software/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (90)](https://www.capterra.com/p/150577/6Storage/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.2 (337)](https://www.capterra.com/p/164741/Yardi-Breeze/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (69)](https://www.capterra.com/p/151482/Unit-Trac/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/99711/WebSelfStorage/alternatives/) ## FAQs about WebSelfStorage Overview ### What problems does WebSelfStorage solve? WebSelfStorage solves disorganized self-storage operations by centralizing unit tracking, tenant records, payments, move-ins, contracts, retail inventory, and facility reporting. It also reduces manual mailing work through templates for notices and statements and supports remote property checks with unit photos. Independent owners, facility managers, accounting staff, and multi-site operators benefit most. Answer based on 33 reviews Overview ### Which roles and teams benefit most from WebSelfStorage? WebSelfStorage is most used by self-storage owners, property managers, and facility managers who oversee rentals, occupancy, tenant accounts, and daily site operations. Office and administrative teams use it to manage customer records and payments, while operations leaders and executives monitor facility performance across locations and support business decisions. Answer based on 94 reviews Overview ### What company size and industries is WebSelfStorage built for? WebSelfStorage is built for independent self-storage owners, with 100% of reviewers from small businesses and Warehousing leading at 31%. It also serves Real Estate organizations (26%) and Consumer Services providers (12%). The platform is most commonly used for self-storage operations, the use case reported by 62% of reviewers. Answer based on 95 reviews Features and Usability ### What are the key features of WebSelfStorage? WebSelfStorage includes core Accounting and Payment Processing for self-storage facilities. Its most-discussed capabilities include Customer Management, Multi-Location, Reporting & Statistics, and Mobile Access. Credit Card Processing supports tenant payments, while the Self Service Portal lets tenants view account information and pay online. Answer based on 57 reviews Pricing ### How much does it cost and what fees or limitations are included? WebSelfStorage offers its Basic plan at $44.95 per month as a flat rate, with a free trial available. Basic includes web-based management, customer communication, merchant services, and support. Reviewers often call costs affordable and credit-card fees competitive, though some report extra call-center or phone-support charges, long waits, and software bugs or outages. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does WebSelfStorage integrate with? WebSelfStorage integrates with 2 third-party accounting tools: QuickBooks Online and Quicken. These integrations connect the platform to common bookkeeping and financial management systems, allowing property operators to keep accounting data aligned with their storage management workflows. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on WebSelfStorage? WebSelfStorage offers in-person and live online training, webinars, videos, and documentation. Reviewers report that new frontline users can learn navigation and routine tasks quickly, especially with hands-on guidance. Older or less technical users may need time to work through the learning curve, while admins can require added support for configuration and newer interface changes. Answer based on 11 reviews Getting Started and Support ### What customer support options does WebSelfStorage offer, and how do users rate the experience? WebSelfStorage provides email/help desk, FAQ/forum resources, phone support, 24/7 live representatives, and chat. Users often describe staff as patient, knowledgeable, and helpful, with timely issue resolution. Others report long phone and chat waits, unanswered follow-ups, inconsistent guidance, and difficulty resolving software problems. Answer based on 57 reviews Ease of use ### Is WebSelfStorage easy to use for self-storage managers? WebSelfStorage makes routine storage operations accessible for many facility teams, with searchable accounts, saved payment methods, and guided move-ins. New staff and less technical operators often learn core tasks with support and training. However, some administrators find the updated interface less intuitive, rigid in customization, and slower for complex corrections or reporting. Answer based on 36 reviews ## Features AI summary Based on 431 Self Storage reviews Capterra data shows that buyers of self storage software rank the following features as their top priorities: - **Electronic Payments** (**65%** of reviewers rated this feature as critical) - **Rental Management** (**70%**) - **Billing & Invoicing** (**60%**) WebSelfStorage includes **Billing & Invoicing**, which helps operators create charges and keep account records current. However, it does not offer **Electronic Payments** or **Rental Management**. Instead, it provides **Customer Management** (**53%**), giving businesses a way to organize tenant information and maintain customer records in one place, helping teams stay on top of daily account activity and support more consistent service. Billing & Invoicing 4.1 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer Management 4.1 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Client Portal 3.6 (14) 42.86% of 14 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Template Management 3.7 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. Reporting & Statistics 3.7 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Access Controls/Permissions 4.1 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems WebSelfStorage 21 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Auction Management: Allows businesses to create and manage auctions. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Customer Management: Store and organize information about customers and previous interactions - For Self Storage Facilities: Designed for self storage facilities - Late Fee Calculation: Allows the calculation of fees for late rent payments - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Security Gate Access Control: Manage gate access to secure facilities/properties - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 3.2 (92) 3.2 Based on 92 reviews ## Pricing Value for money 3.4 (86) Free Trial [View pricing plan details](https://www.capterra.com/p/99711/WebSelfStorage/pricing/) Basic $44.95 Flat Rate,Per Month It includes: - 100% Web-Based Platform - Customer Communication - Merchant Services - Support Services Value for money 3.4 (86) 3.4 Based on 86 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Quicken](https://www.capterra.com/p/151854/Quicken/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (91) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (91) 3.4 Based on 91 reviews ## User reviews Overall rating 3.3 Based on 93 reviews Filter by rating Counts reflect reviews available in this feed. 5(42) 4(11) 3(4) 2(3) 1(33) Mentioned topic Recent reviews first, then most helpful AM Ashante M. Office manager Used the software for: 1-3 years ### "Easy way to manage self-storage business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 11, 2019 Overall business has improved greatly. The integration of the tenant insurance and reporting for multiple facilities are our most favorite features. Pros I loved the free tech support for the first 120 days. It helped us get set up and fully integrate the software for payment processing. The integration of the tenant insurance was helpful too. We never had the ability to offer it before now. Cons The price may be a bit too high for some people. Plus, some of the other services may not be needed as well for every other. However, it is worth every penny. OW Owner Owner Used the software for: 3-5 years ### "JPogue Storage" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 19, 2025 Great service and company. Employees offered to stop by and help with any problems. Pros Simplicity for adding tenants. Autopays.late letters. Payment processing. We started with uhaul in 2006 with 25 tenants and grew to 302 tenants and ran our facilityfor 3 months in the winter from south texas. No onsite mgt needed. Cons Previously had to pay for service dept. Referrals werelost in the system. OW Owner/Manager Owner/Manager Used the software for: Less than 1 year ### "Data upload failures and crashes lead to frustration and severing of relationship with platform" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 May 10, 2022 My experience was so poor I cannot recommend this platform in any way. Was enticed by the low credit card fees, but in this case it appears you get what you pay for. Pros Initially sales and support staff was timely with responses and genuinely wanted to help. But platform/program deficiencies with data upload became untenable and staff decided I was "no longer a good fit." Never got to activation due to repeated upload failures. Therefore, was unable to assess if there are any pros to this platform. Cons Tried all methods of providing existing contract info--both using direct entry into online account portal and through provided spreadsheet. I am not a novice with managing electronic data or with spreadsheet data manipulation. However, crashes/failures occurred repeatedly with both approaches. One can only take so many input failures before frustration begins to show up in my emails to support staff. Customer relationship therefore terminated (before it really ever got off the ground) by webselfstorage. MA Management Management Used the software for: 3-5 years ### "Support is always there" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Our overall experience with WebSelfStorage is a positive. It's a detailed, well thought out program. The format is organized, user friendly, capable for many users with secure, individual passcode protections. It is a multi-facility friendly system, with all the bells and whistles. No daily back-up to worry about. Good quality security features, and can be used from anywhere. We have no problem having up to the minute information and access, at will. Best part, this system has allowed us to manage, and conduct business, from our phone, while on vacation. You are not stuck to one single computer, or flash drive, to access your up-to-the-moment facility activity. Pros This software has enormous content and it's ease of use is refreshing. Their technical and administrative support is leaps and bounds above any other I have experienced. Support is available through live chat, phone support, or email support. I just needed assistance, and worked with \[SENSITIVE CONTENT HIDDEN\]. He, and all their support staff, make sure all you questions are answered, with no lingering uncertainty. We had one specific question, which he addressed and found the solution quickly. As we progressed, he was able to see we were unclear on other tasks, and took the time to walk us through every step. \[SENSITIVE CONTENT HIDDEN\] also followed our call with an email, giving step by step instructions, should we need it later. This software program covers all of your self storage needs, at a very reasonable price. WebSelfStorage is more than your typical unit management software. They cover every aspect of facility tasks, financials, off-site and on-site snail/electronic mailings, demographic identifiers, and almost any report associated with running a secure and professional business. We have used other programs, and this by far offers the best coverage for all aspects of storage tasks, reports, and accountability. As with any program, on rare occasions, you will find the need for a minor adjustments to personalize to your facility. However, as a plug and play, multi-user, full service platform, it is everything we need and so much more! Cons There aren't many Cons. One item I would like to see changed is related to payment posting. First, you must know, the program is developed in a way for constant accountability. It also makes it difficult for a rouge employee to perform a task which could be seen as dishonest or fraudulent. You do not have the ability to pre-date a payment. All payments reflect the actual date it is entered. If payment comes late, it is dated late. There are ways to adjust internal actions, but never for received dates. We had an incident where receivable staff on vacation, and did not plan for non-flexible payment posting. Although, accounts were adjusted to reflect actual payment arrangements, the system dated all payment postings for the date entered, AFTER the return of said staff. It would be nice to have this flexibility for us smaller facility users. PM Property Manager Property Manager Used the software for: 3-5 years ### "Product Is Great!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2020 Overall it is user friendly. Payments are easy. We have a call center service that we pay $215.00 a month for. This allows me to be on the property helping my customer, while someone else helps another customer over the phone! I would say consider this product, It is cost effective, and I personally LOVE the support I get from Uhaul Affiliate support network when it comes to any and all issues. Pros 1) What I love the most about Web Self Storage is the mobile walk around feature. I walk my property every day when performing a lock action report, and if i find a unit that needs cleaning from a over night move out, or a unit that has a rusted door handle, broken latch you name it, I CAN TAKE A PHOTO AND ATTACH IT to the customers Storage unit Digitally :). When I am done with the walk around and I am in the office, I can log into the same website, and access those photos attached to the units, documenting history of my units! It is nice not to have to email myself a photo, create a folder on my computer to document important things like this. 2) Also, Check out the Call center. Yes, it is a monthly Expense. BUT I get 3 move ins a month on average on my storage facility Because some is always picking up the phone. They also will make U-Haul reservations for your store if you have a U-Haul Dealership, and notes for customer storage units and more! I save money on payroll by having this product. 3) $45.00 a month to do all of this stuff I listed and more! Thats 1 of my 5x5 Customers monthly rent and then its paid for. Cons 1) Currently, I am frustrated with how quickly the ledger updates with reversals, and how it reports/ Displays itself. For the most part, 20 minutes of staring at the screen will help you learn it, like any program you are not familiar with. 2) The walk around list display. It does not have a option that will allow you to display your room numbers from numerical order. I spent 5 hours editing 436 rooms individually to create a walk around report that would make my property walk around easier. RM Regional Manager Regional Manager Used the software for: 3-5 years ### "Do NOT purchase into WSS at least for the remainder of 2018" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 14, 2018 WSS 2.7 is only serving to hinder our business and lose us money. Pros It looks cleaner than the original WSS, and it automatically saves now. That's about it. I don't know what else to say. Cons I've been using WSS for about 5 years. I'm an Admin, I'm our trainer, I'm our new facility integrator; The original WSS was very rough around the edges. It looked like it was originally programmed and the UI sculpted the day the internet came out, BUT it worked and had a ton of functionality. When they "updated" they removed a lot of key features. I'm talking KEY features, like managing your rent raises. Features they know are important because every time I ask "Where is XYZ located now" the answer is always "our developers are working on that, but I cannot provide you with an ETA". This updated was forced. It's extremely buggy. It is a complete headache at times trying to properly record your facility's financial data, from a gross overview to simply taking a payment for an individual account and seeing the ledger properly update. Its like they didn't beta test or were forced by the TOP executives to push out an incomplete product. I will NEVER trade functionality for an updated look. You took a perfectly good product and ruined it for the sake of looking trendy. Not to mention that one of the best things about WSS was its chat support and affiliate network support... where you could quickly get help locating a function or resolving an issue; but their support systems are completely over-loaded at this point. I'm talking about 4-8 hour wait times minimum, and this is a month after the update. This is a broken product as of right now, stay away. OW Owner Owner Used the software for: 3-5 years ### "Web Self Storage success" 5.0 September 1, 2020 Very happy we use Web Self Storage Pros We have used the program for 3 years. At first there were a few bugs they were working out. Now it seems most of the bugs have been solved. We have very good support from Web Self Storage. They are very pleasant to work with and are always ready to assist us in any way possible. Posting a move-in of a customer is fantastic, the forms are printed at the end of the completion of the entry. The reports are fantastic to let you know who did what, the management reports of what your rents and sales have been. Comparison reports. All reports are so helpful in running your self-storage business. The ease of finding your customers, making payments, entering the contract is so helpful. The company keeps records of the letters and statements sent to you customers. Help is readily available for all questions you have. The program provides templates for contract, letters, late notices and on. To change the written statement is sometimes a little challenging, but with the customer support you can work all challenges out. Recently they provide online webinars which are so very informative. We usually pick up time saving information and new features. I would recommend this program highly. Cons It takes a little time to change the letters templates in getting the spacing right. OW Owner/Manager Owner/Manager Used the software for: 3-5 years ### "Do Not Use WebSelfStorage" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 4, 2021 Frustrating. The bugs, and lack of contact/support during crucial business times is not acceptable. We inherited this system when we purchased our self storage properties, and haven't switched because we have so many customers on auto pay that we do not have their credit card info so that we can easily switch them over without making hundreds of phone calls. At this point though, getting away from WebSelfStorage is our primary goal. Pros Autopay, prefilled forms (when they're actually working), and email reminders (again, when they're working). Cons They go down without reason, contact, or response. They're unreachable for support. Most the time you ignore it, and wait a little bit; today is the 1st of the month, and they've been down (unavailable!) all day. This is the time in self storage management when you use this software the the most, and they're not available. No answer to phone calls, their web contact form is broken and errors out, so you're just out of luck. DO NOT RELY ON THIS SOFTWARE FOR YOUR BUSINESS! Do yourself a favor, and avoid my frustration with them. Outside of the down times, there's bugs and issues with the system. You report them to their support team, and are told that they are working on that issue. Six to 12 months later, you get a fix. That's not an acceptable turn around time. PM Property Manager Property Manager Used the software for: 1-3 years ### "Worst Customer Service EVER!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 23, 2018 Extremely poor customer service! They make me want to rip my hair out! Pros The ease of applying payments and how like functions were on the same page. NOT so after upgrade. What I liked is gone. Cons For example, after the recent upgrade I have a tenant prepaid showing he owes over $1000.00. For a week now tech support tells me everything they CANNOT do. I just asked for an estimate of time to fix, they said they cannot tell me and cannot connect with those who know. UNBELIEVABLE! OM Operations Manager Operations Manager Used the software for: 3-5 years ### "It's fine" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 January 29, 2019 I use WSS daily for my small business. There are some features that I would prefer to have that are available in other softwares. But for the money - you really can't beat it. Pros It covers all of the basic bases for running a small self-storage business. Cons It's tied into Uhaul - so you're at their mercy. [View all Reviews](https://www.capterra.com/p/99711/WebSelfStorage/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CCStorage vs WebSelfStorage](https://www.capterra.com/compare/99711-174252/WebSelfStorage-vs-CCStorage) [Easy Storage Solutions vs WebSelfStorage](https://www.capterra.com/compare/99711-112769/WebSelfStorage-vs-Self-Storage-Software)