--- title: "WebSelfStorage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WebSelfStorage Software - reviews, pricing plans, popular comparisons to other Self Storage products and more." source_url: "https://www.capterra.com/p/99711/WebSelfStorage/" page_type: "product" language: "en" --- # WebSelfStorage Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WebSelfStorage ## What is WebSelfStorage? The U-Haul Self-Storage Affiliate Network has provided independent self-storage owners a 100% web-based, fully integrated business platform for over 15 years. The WebSelfStorage Business Platform connects you to millions of online customers visiting uhaul.com for self-storage reservations. Through a unique partnership with U-Haul, independent self-storage owners gain access to many benefits that provide network members with a "big business" competitive advantage on a small business budget. ## What is WebSelfStorage used for? [Self Storage](https://www.capterra.com/self-storage-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) Top alternative Featured Overall rating Based on 95 user reviews Reviews sentiment Positive 56% Neutral 5% Negative 39% Starting price $44.95 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WebSelfStorage?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://webselfstorage.com/&name=WebSelfStorage) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WebSelfStorage 3.3 (95) VS. [4.5 (54)](https://www.capterra.com/p/174252/CCStorage/reviews/) Starting Price $44.95 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (95) Ease Of Use 4.6 (54) Value For Money 3.4 (86) Value For Money 4.9 (54) Customer Service 3.4 (91) Customer Service 4.8 (54) ## WebSelfStorage alternatives Highest Rated [4.8 (703)](https://www.capterra.com/p/112769/Self-Storage-Software/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (90)](https://www.capterra.com/p/150577/6Storage/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.2 (334)](https://www.capterra.com/p/164741/Yardi-Breeze/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (68)](https://www.capterra.com/p/151482/Unit-Trac/reviews/) Starting price $0.70 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/99711/WebSelfStorage/alternatives/) ## FAQs about WebSelfStorage Overview ### Which roles and teams benefit most from WebSelfStorage? WebSelfStorage is most used by self-storage owners, property managers, and office or operations teams who oversee daily facility performance. These roles rely on it to manage rentals, track payments, handle tenant accounts, and streamline front-office workflows, while executives use it to monitor occupancy, revenue, and overall business operations. Answer based on 94 reviews Overview ### What company size and industries is WebSelfStorage built for? WebSelfStorage is built for independent self-storage owners and small businesses, which make up 100% of reviewers. It is used most in Warehousing at 31%, followed by Real Estate at 26% and Consumer Services at 12%, with self-storage as the main use case for 62% of reviewers. Answer based on 95 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of WebSelfStorage? WebSelfStorage includes core accounting and payment processing, plus self-storage management features like reservations management, unit status site maps, and multi-location reporting. Differentiating capabilities include security gate access control, a self-service customer portal with autopay, centralized letter templates and mailings, and mobile access for remote facility oversight. Answer based on 57 reviews Pricing ### How much does it cost and what fees or limitations are included? WebSelfStorage starts at $44.95/month for the Basic plan, and a free trial is available. Reviewers often describe the monthly cost as lower than competitors and credit card fees as competitive, but some report bugs, downtime, and occasional support delays or extra paid services like a call center. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does WebSelfStorage integrate with? WebSelfStorage integrates with 2 third-party accounting tools: QuickBooks Online and Quicken. These integrations support common bookkeeping and financial record management needs, giving operators direct connections to two widely used accounting platforms. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on WebSelfStorage? WebSelfStorage offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Reviewers say everyday staff and new users can be trained quickly once guided, while older or less technical users and admins may need more hands-on support and time because the platform has a noticeable learning curve. Answer based on 11 reviews Getting Started and Support ### What customer support options does WebSelfStorage offer, and how do users rate the experience? WebSelfStorage offers email/help desk, FAQ/forum, phone support, 24/7 live representatives, and chat. User feedback is mixed: many describe support as friendly, patient, easy to reach, and quick to resolve questions, while others report long holds, slow follow-up, inconsistent answers, and unresolved issues during software problems and upgrades. Answer based on 57 reviews Features and Usability ### How easy is WebSelfStorage to use? WebSelfStorage works well for many storage operators who want straightforward daily tasks, but ease of use is mixed. Many managers find account lookup, payments, move-ins, and autopay simple after setup, while others report a learning curve, rigid screens, missing customization, and frustration after major interface changes. Answer based on 36 reviews Features and Usability ### How well does WebSelfStorage handle storage management? WebSelfStorage handles core self-storage management in one system, including units, payments, reports, move-ins, letters, and remote access. Independent operators and multi-site teams often value the site map, customer records, call center options, and mobile walk-through tools, though some facilities report bugs, downtime, and awkward workflows for more complex tasks. Answer based on 33 reviews ## Features AI summary Based on 423 Self Storage reviews Capterra reviewers highlight these as the features buyers care about most when choosing self storage software: - **Electronic Payments** (**64%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**61%**) - **Rental Management** (**71%**) WebSelfStorage includes **Billing & Invoicing**, which helps operators manage charges and keep tenant accounts organized. However, it does not offer **Electronic Payments** or **Rental Management**. Instead, it provides **Customer Management** (**53%**), giving businesses a way to track tenant details and maintain customer records in one place, helping teams stay organized and support day-to-day storage operations. Billing & Invoicing 4.1 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer Management 4.1 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Client Portal 3.6 (14) 42.86% of 14 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Template Management 3.7 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. Reporting & Statistics 3.7 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Access Controls/Permissions 4.1 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems WebSelfStorage 21 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Auction Management: Allows businesses to create and manage auctions. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Customer Management: Store and organize information about customers and previous interactions - For Self Storage Facilities: Designed for self storage facilities - Late Fee Calculation: Allows the calculation of fees for late rent payments - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Security Gate Access Control: Manage gate access to secure facilities/properties - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 3.2 (92) 3.2 Based on 92 reviews ## Pricing Value for money 3.4 (86) Free Trial [View pricing plan details](https://www.capterra.com/p/99711/WebSelfStorage/pricing/) Basic $44.95 Flat Rate,Per Month It includes: - 100% Web-Based Platform - Customer Communication - Merchant Services - Support Services Value for money 3.4 (86) 3.4 Based on 86 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Quicken](https://www.capterra.com/p/151854/Quicken/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (91) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (91) 3.4 Based on 91 reviews ## User reviews Overall rating 3.3 Based on 95 reviews Filter by rating 5(42) 4(11) 3(5) 2(4) 1(33) Mentioned topic Sorted by most recent JP John P. Owner Real Estate ### "JPogue Storage" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 18, 2025 Great service and company. Employees offered to stop by and help with any problems. Pros Simplicity for adding tenants. Autopays.late letters. Payment processing. We started with uhaul in 2006 with 25 tenants and grew to 302 tenants and ran our facilityfor 3 months in the winter from south texas. No onsite mgt needed. Cons Previously had to pay for service dept. Referrals werelost in the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Abbie B. Owner Real Estate ### "Trash - you get what you pay for" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 9, 2024 Pros The price, the call center and payment processing fees specificaly Cons It is absolutely horrendous. Terrible customer service. The help desk doesn't know how to answer 75% of questions. Ongoing problems with their software, including a broken data feed from Uhaul.com, where customers pay online, which has been broken for more than 6 months. Our customers have to call us to update their contact or payment info. The say they integrate with several 3rd parties but it is not true integration, manual processes must come into play in all APIs. Terrible software that needs to be scrapped and built correctly. Alternatives considered [Storable Edge](https://www.capterra.com/p/218435/storEDGE/) Reasons for choosing WebSelfStorage The price is what won us over - specifically the call center pricing and the low payment processing fees. But you will pay dearly for the PIA factor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC DeAnna C. Office Manager Consumer Services ### "WebSelfStorage" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 2, 2023 Pros It is a good program for the monthly fee. Easily integrates into our kiosk and gate programs. Cons The inability to send notices and invoices to clients with Gmail addresses due to Web Self Storage not updating their settings to allow it. Also, a branch of Uhaul so their website lags and takes some time to load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Bryan W. Manager Accounting ### "Customer Service Sucks" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 5, 2023 I'm supposed to fix or work around any problems myself; anytime I contact U-Haul their immediate reaction is they are not responsible for any issues we are having. Pros The price is the only right thing about WSS. Cons Their communication and updates are non-existent. Our customers are no longer getting email notifications. Because of a conflict in email security. Reasons for choosing WebSelfStorage N/A product was in prior use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Anthony H. Manager Real Estate ### "Just recently converted to WebSelfStorage" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 9, 2023 Pros The difference between webselfstorage and our previous property management software. Cons With just completing setup recently their are alot of unanswered questions that we will need to contact webselfstorage regarding payment processing and conversion in general. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Penny C. Property Manager Retail ### "Not a current user" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 November 11, 2022 Pros When I first started it was oaky at best. Over time the program just became so unstable- we discontinued them. We quit. Cons No good customer service. Reports were wrong. Autopays not being processed properly. Too many issues to mention. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Scott S. Owner Warehousing ### "This is a great software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2022 All of your support technicians(especially Daniela) are excellent!!! Pros I love the map that shows visually the status of each unit. Cons Emailing has been tricky with several not getting to the customer. The problem has been fixed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Susan And Macon G. Manager Real Estate ### "Excellent call center employee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 29, 2022 I had an excellent experience with \[SENSITIVE CONTENT\]. He got back with me to help me resolve the issue Pros Reports that help me evaluate how we are doing Cons Glitches in the program. Sometimes we do not have resolution to glitches. No follow up a few times but \[SENSITIVE CONTENT\] Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Robert L. Owner Warehousing ### "Great customer service people!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 26, 2022 Very pleasant. They conduct themselves in a professional manner. Pros It is spot on and timely. The customer service is outstanding. Especially \[SENSITIVE CONTENT\] She is "spot on" with her technical knowledge and superb with speedy customer service. Cons A little difficult to familiarized myself as I am not a super technical person. But with the help of \[SENSITIVE CONTENT\], she makes the process easier. Reasons for choosing WebSelfStorage We were a U-Haul Dealer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Derek B. CEO Real Estate ### "First time user and now professional" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2022 Having a self storage software to run our business has been critical to our growth and success. Having the property organized is critical. Pros Honestly the price was a big facture for us as we are a small start-up business and operational costs are high scrutinized. Cons It does have some bugs, some times when i input a lot of different customer accounts it overwrites my work. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Rent manager is not for self storage properties. Not even a comparison. Alternatives considered [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Reasons for choosing WebSelfStorage Price per month Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/99711/WebSelfStorage/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CCStorage vs WebSelfStorage](https://www.capterra.com/compare/99711-174252/WebSelfStorage-vs-CCStorage) [Easy Storage Solutions vs WebSelfStorage](https://www.capterra.com/compare/99711-112769/WebSelfStorage-vs-Self-Storage-Software)