Who Uses This Software?

The independent self-storage owner can increase their operational efficiency and maximize profits by using the industry's only fully integrated WebSelfStorage business platform


Average Ratings

11 Reviews
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $34.95/month
  • Pricing Details
    $44.95/month $34.95/month for U-Haul Dealers
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • U-Haul
  • www.emove.com
  • Founded 2001
  • United States

About WebSelfStorage

The U-Haul Self-Storage Affiliate Network has provided independent self-storage owners a 100% web-based, fully integrated business platform for over 15 years. The WebSelfStorage Business Platform connects you to millions of online customers visiting uhaul.com for self-storage reservations. Through a unique partnership with U-Haul, independent self-storage owners gain access to many benefits that provide network members with a "big business" competitive advantage on a small business budget.


WebSelfStorage Features

  • Customer Management
  • Deposit Tracking
  • Gate/Access Control
  • Interactive Property Map
  • Late Fee Calculation
  • Lead Management
  • Move-In / Move-Out Wizard
  • Multi-Location

WebSelfStorage Reviews Recently Reviewed!

Web Self Storage we no longer use.

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: In the beginning WSS was a breeze to use. entering tenants names, addresses and phone numbers. That is not hard at all. The ease of renting a unit and being able to vacate them was easy enough. The reports were understandable to interpret. The daily open/close procedure was easy too.

Cons: The few things that I did not care about were the customer support when there woul dbe issues and there were plenty of days that issues came up. Not being able to log in, at times was a daily occurrence. The system itself would double and sometimes triple charge a tenants credit card after the payment had already been processed for auto pay!That was an accountant's nightmare. After finally speaking to someone in support, they were not very helpful at all.

Overall: At this time there are no benefits as we no longer use this software/product.

Old Version Was Much Better

Oct 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: If you are interested in purchasing this software, WAIT! The new update that is currently launched is useless. I am hoping the issues will all be fixed soon but until then, do not purchase this software.

Cons: I hope every single one of WebSelfStorage's tech team was fired. Nothing seems to work on this new update. Why did I spend the entire day today not even being able to login? How is a business supposed to make money when I can't even run a credit card payment? This is absolutely ridiculous. Fix the WHOLE issue stat or revert back to the old version.

Overall: None, between not even being able to login and not being able to process payments once the system finally logged in, the whole thing has been entirely useless.

The legacy program was great! The new system is very disappointing and frustrating. Terrible!!

Aug 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Cost is plus. However, if the software cannot perform up to expectations maybe cost isn't everything.

Overall: Actually no benefit over the legacy program.

Horrible! I already reviewed this where is my review?

Aug 04, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I like absolutely nothing about this. The new "upgrade" is a nightmare, Nothing works correctly and I don't believe anyone tested this before it was released! We are the beta testers and they are charging us to use it. I am sick of all the bugs and issues. Believe me nothing works correctly. It is even charging customers wrong. Wish I had changed programs before this upgrade was forced on us.

Cons: Absolutely everything is bad. Reports don't print right. The dashboard doesn't let you move in a new customer. You have to search by phone number first to see if they are a repeat customer and then it doesn't find them. This upgrade was a total disaster and it was forced on us.

Overall: No benefits what so ever.

The new update is a total disaster. Don't wast your time

Jul 29, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Have used the old version for almost 15 years with very few problems but there is very little about the new version that is positive.

Cons: The new version is a total disaster to use. Customer service time has more than tripled. Important functions still don't work even two months after the new release. Layout is horrible and more time consuming to use. I Haven't found a single thing that is faster, easier or more functional than the old version. The whole update looks like it was written by 5th graders as a computer lab project. Even worse is the fact that U-hual in their infinite wisdom seems to think they know what is best for our facility and we should just get used to the new software. (Same as the Web-Best fiasco a few years back) The functionality and and user friendliness of the software is terrible and there is nothing intuitive about it anymore. Even the new color scheme for the site maps just doesn't even make sense. I assume that many things were changed just for the sake of changing them.

Overall: None so far with the new update. The old system worked very well and I would have given it a 10

We have the new version of WSS and it has been horrible compared to the previous.

Jul 25, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Rich feature set, easy to use user interface, retail integration and inventory, credit card processing is very cost competitive.

Cons: Lots of bugs, report generation is weak, poor support, poor communication. Previous version was much better.

Totally sold!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started with other programs that are no where near as comprehensive as WSS. If I have an issue they usually already know about it before I ask. For the price and for the support, there is nothing else available that can touch it!!!

If you need help be prepared to wait a looooooong time

Nov 08, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: most reports

Cons: Support staff is grossly under staffed. 1+ hours to have an online chat answered is ridiculous!Staff for the business that you have not what you had.

Overall: We have been using Web Self Storage for the better part of 7 years. The program has remained the same. What has changed is the service. You can call and ask for help and sit on hold for an hour or more and be charged a dollar a minute, or you can use the on line chat and start out with 20 people in front of you and an hour later be 12th in line. They have outgrown themselves. Until they put on more people that can answer questions, I would not suggest that new users buy into it. It was not like this in years past. If you want to grow a business you must also grow your support staff and Emove missed that memo.

Recommendations to other buyers: Beef up the personnel with knowledge and manpower in your support staff area

Aggravatingly rigid with too many workarounds to achieve desired results.

Sep 10, 2015
2/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: I've been using WebSelfStorage for 17 months and am not pleased with it. It is far from intuitive and not user friendly. Tech support is good but there are workarounds I have to use to solve certain problems. I have to check some of the results with a calculator to make sure they come out correct and sometimes the totals don't come out correct. The way it lists charges and payments on receipts is confusing to me (and my tenants) and I am unable to make changes to it so it's more clearly understandable. It is sometimes difficult to correct mistakes - the things that support tells me to do to correct certain things points out to me some of the limitations and restrictions of WSS. I use Windows 8.0 at work and Windows 8.1 at home. Before I upgraded to 8.1 at home, I had no trouble using WSS there. Since going to 8.1 at home, I cannot take payments at home and the site map will no longer pop up a tenant's account when I click on it. I've made changes to IE settings according to their instructions to no avail. Twice, I've had their support/tech people take control of my desktop and check all the settings and they are unable to resolve the problems. Both times ended with their suggestion that I get a local tech to figure out what the problem is. I'm currently exploring other options for managing my facility. The one thing I have really enjoyed is their Central Mailing - they'll mail invoices and other letters for the cost of postage. However, at this point, I'll gladly print letters and stuff envelopes if I can find a more flexible, customizable and user friendly solution. I do want to give their tech support credit for doing a good job. They are friendly and helpful and have usually solved my issues and answered my questions in a timely manner.

Don't use, this is a tricky program

Nov 30, 2014
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: I have been attempting to use WebSelfStorage from Emove for 3 months now. I continually find it awkward and challenging to use. They tell me its designed to have rents reported on the day that they occur, but I can't do that. It regularly calculates erroneous fees, that even the techs at emove can't remove. I admit it is a very complicated program, designed to cover all options, but this complexity makes it frustrating for me with a small self storage facility. Their techs end up scratching their heads, when trying to help me, and often tell me the program can't do whatever I am asking (ie. remove an erroneous fee or move someone into a unit that they reserved without first cancelling the reservation). Today's problem, I can't record a payment, and they stopped answering phones early afternoon. I'm appreciative they have weekend hours, but they close by mid afternoon weekdays.

PROS: They can help find tenants for a reasonable fee. Customer Service is friendly and tries.

CONS: Necessity of too many work arounds in their extremely rigid software. It is not user friendly, even for the computer literate user.

No Other Software Compares

Oct 14, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of use. I don't have to deal with an outside company for any of the benefits Webselfstorage offers my facility. This includes credit card processing and insurance. Extremely affordable and I can access my account anywhere I have internet access. eMove also lists my facility on their website for advertising and reservations.

Cons: Nothing to complain about.

Overall: Highly recommend due to ease of use, benefits, and price. I have used other software programs and Webselfstorage blows them out of the water.