Who Uses This Software?

The independent self-storage owner can increase their operational efficiency and maximize profits by using the industry's only fully integrated WebSelfStorage business platform


Average Ratings

22 Reviews
  • 2 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $34.95/month
  • Pricing Details
    $44.95/month $34.95/month for U-Haul Dealers
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • U-Haul
  • www.emove.com
  • Founded 2001
  • United States

About WebSelfStorage

The U-Haul Self-Storage Affiliate Network has provided independent self-storage owners a 100% web-based, fully integrated business platform for over 15 years. The WebSelfStorage Business Platform connects you to millions of online customers visiting uhaul.com for self-storage reservations. Through a unique partnership with U-Haul, independent self-storage owners gain access to many benefits that provide network members with a "big business" competitive advantage on a small business budget.


WebSelfStorage Features

  • Customer Management
  • Deposit Tracking
  • Gate/Access Control
  • Interactive Property Map
  • Late Fee Calculation
  • Lead Management
  • Move-In / Move-Out Wizard
  • Multi-Location

WebSelfStorage Reviews Recently Reviewed!


Do NOT purchase into WSS at least for the remainder of 2018

May 08, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: It looks cleaner than the original WSS, and it automatically saves now. That's about it.

I don't know what else to say.

Cons: I've been using WSS for about 5 years. I'm an Admin, I'm our trainer, I'm our new facility integrator; The original WSS was very rough around the edges. It looked like it was originally programmed and the UI sculpted the day the internet came out, BUT it worked and had a ton of functionality.

When they "updated" they removed a lot of key features. I'm talking KEY features, like managing your rent raises. Features they know are important because every time I ask "Where is XYZ located now" the answer is always "our developers are working on that, but I cannot provide you with an ETA".

This updated was forced. It's extremely buggy. It is a complete headache at times trying to properly record your facility's financial data, from a gross overview to simply taking a payment for an individual account and seeing the ledger properly update.

Its like they didn't beta test or were forced by the TOP executives to push out an incomplete product.

I will NEVER trade functionality for an updated look. You took a perfectly good product and ruined it for the sake of looking trendy.

Not to mention that one of the best things about WSS was its chat support and affiliate network support... where you could quickly get help locating a function or resolving an issue; but their support systems are completely over-loaded at this point. I'm talking about 4-8 hour wait times minimum, and this is a month after the update.

This is a broken product as of right now, stay away.

Overall: WSS 2.7 is only serving to hinder our business and lose us money.

Horrible. This whole upgrade" from the old version has been an absolute nightmare.

Mar 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The old software was great. We have been happy with it and have been using it for years. Wish we had the option to not "upgrade" to the new version, or at the very least go back to the old version. We were not offered an option. We are now stuck with this nightmare of a product until we have enough time to research and find a different product to switch to. Not enough time for researching other products right now since there are so many bugs with WebSelfStorage. We have so many day-to-day tasks and our customers who keep us hopping even when there are no bugs in a system. We do plan to switch. **There have been issues with gate security, privacy security, letters not printing correctly, no email history, ledgers incorrect, and accounts with credits that were not transferring correctly. Just to name a few... They should have tested their product much more extensively prior to releasing it. They have essentially forced their customers to be their "beta testers" and to suffer the effects of a substandard product. This was not a very nice thing to do to their customers. The real "Pro" of this product is that we have an option to go elsewhere.

Cons: There are security issues that cannot be mentioned here, for fear of them being exploited by not-so-ethical entities. We are currently working on a "fix" or "work-around" at this point for those other security issues. However, there is one security issue that should be noted before ever allowing WSS/UHAUL access to a client list and gate codes. This issue has been fixed on our end and in our situation (but only after we were forced to hire a digigate expert and paid money for help in fixing issues that were caused by the "upgrade" to the new WSS.) WSS technical employees had left us hanging and waiting for a supervisor to call or email. No supervisor ever attempted to help us. This main issue that had to be fixed was 300+ renters (who were not ours & unknown to us) AND their gate codes were loaded by WebSelfStorage into OUR digigate system. WE HAD ACCESS TO ANOTHER facilities gate codes and the names of their renters (all strangers to us)!!!! Even after we would clear them out of our digigate system, WSS still kept loading them back into our gate. Our digigate expert successfully cleared them out & fixed issues that were caused by WSS, then contacted the WSS tech employees to help them fix the problem on their end. So far they no longer load to our system. We do wonder though, if our gate codes could have been given to another facility as well. Although there are many reasons why this product should not be utilized, the biggest "Con"cern for us was this issue.

Overall: Clients can autopay or pay online

The new update is a total disaster. Don't wast your time

Jul 29, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Have used the old version for almost 15 years with very few problems but there is very little about the new version that is positive.

Cons: The new version is a total disaster to use. Customer service time has more than tripled. Important functions still don't work even two months after the new release. Layout is horrible and more time consuming to use. I Haven't found a single thing that is faster, easier or more functional than the old version. The whole update looks like it was written by 5th graders as a computer lab project. Even worse is the fact that U-hual in their infinite wisdom seems to think they know what is best for our facility and we should just get used to the new software. (Same as the Web-Best fiasco a few years back) The functionality and and user friendliness of the software is terrible and there is nothing intuitive about it anymore. Even the new color scheme for the site maps just doesn't even make sense. I assume that many things were changed just for the sake of changing them.

Overall: None so far with the new update. The old system worked very well and I would have given it a 10

Horrible! I already reviewed this where is my review?

Aug 04, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
Likely

Pros: I like absolutely nothing about this. The new "upgrade" is a nightmare, Nothing works correctly and I don't believe anyone tested this before it was released! We are the beta testers and they are charging us to use it. I am sick of all the bugs and issues. Believe me nothing works correctly. It is even charging customers wrong. Wish I had changed programs before this upgrade was forced on us.

Cons: Absolutely everything is bad. Reports don't print right. The dashboard doesn't let you move in a new customer. You have to search by phone number first to see if they are a repeat customer and then it doesn't find them. This upgrade was a total disaster and it was forced on us.

Overall: No benefits what so ever.

If you need help be prepared to wait a looooooong time

Nov 08, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
Likely

Pros: most reports

Cons: Support staff is grossly under staffed. 1+ hours to have an online chat answered is ridiculous!Staff for the business that you have not what you had.

Overall: We have been using Web Self Storage for the better part of 7 years. The program has remained the same. What has changed is the service. You can call and ask for help and sit on hold for an hour or more and be charged a dollar a minute, or you can use the on line chat and start out with 20 people in front of you and an hour later be 12th in line. They have outgrown themselves. Until they put on more people that can answer questions, I would not suggest that new users buy into it. It was not like this in years past. If you want to grow a business you must also grow your support staff and Emove missed that memo.

Recommendations to other buyers: Beef up the personnel with knowledge and manpower in your support staff area

Old Version Was Much Better

Oct 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: If you are interested in purchasing this software, WAIT! The new update that is currently launched is useless. I am hoping the issues will all be fixed soon but until then, do not purchase this software.

Cons: I hope every single one of WebSelfStorage's tech team was fired. Nothing seems to work on this new update. Why did I spend the entire day today not even being able to login? How is a business supposed to make money when I can't even run a credit card payment? This is absolutely ridiculous. Fix the WHOLE issue stat or revert back to the old version.

Overall: None, between not even being able to login and not being able to process payments once the system finally logged in, the whole thing has been entirely useless.

Do not buy!!

Jun 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The updated the look of the site and that's really it.

Cons: Do you hate actually taking payments from a customer? Would you rather stare at and endless loading screen? Do you prefer as little as possible tools to help you keep track of customers/payments? Do you love when customer support does absolutely nothing to help solve problems except promise to send the ticket to someone else and then never hear back well thank to the April update this is the product for you!

Aggravatingly rigid with too many workarounds to achieve desired results.

Sep 10, 2015
2/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: I've been using WebSelfStorage for 17 months and am not pleased with it. It is far from intuitive and not user friendly. Tech support is good but there are workarounds I have to use to solve certain problems. I have to check some of the results with a calculator to make sure they come out correct and sometimes the totals don't come out correct. The way it lists charges and payments on receipts is confusing to me (and my tenants) and I am unable to make changes to it so it's more clearly understandable. It is sometimes difficult to correct mistakes - the things that support tells me to do to correct certain things points out to me some of the limitations and restrictions of WSS. I use Windows 8.0 at work and Windows 8.1 at home. Before I upgraded to 8.1 at home, I had no trouble using WSS there. Since going to 8.1 at home, I cannot take payments at home and the site map will no longer pop up a tenant's account when I click on it. I've made changes to IE settings according to their instructions to no avail. Twice, I've had their support/tech people take control of my desktop and check all the settings and they are unable to resolve the problems. Both times ended with their suggestion that I get a local tech to figure out what the problem is. I'm currently exploring other options for managing my facility. The one thing I have really enjoyed is their Central Mailing - they'll mail invoices and other letters for the cost of postage. However, at this point, I'll gladly print letters and stuff envelopes if I can find a more flexible, customizable and user friendly solution. I do want to give their tech support credit for doing a good job. They are friendly and helpful and have usually solved my issues and answered my questions in a timely manner.

Totally unacceptable

Mar 28, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing... the "upgrade" ruined this software. Simple tasks have been made impossible. Daily Reports are wrong, can't balance with the bank statements. Use to be a great product, now it is a daily headache and we are too busy to continually fight with this software.

Cons: The fact that daily reports are WRONG EVERY SINGLE DAY... what use to take 10 minutes, now takes days. We are looking for new software now, this has been a nightmare!

Overall: Since the "Upgrade"... There are absolutely NO benefits!

Web Self Storage we no longer use.

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: In the beginning WSS was a breeze to use. entering tenants names, addresses and phone numbers. That is not hard at all. The ease of renting a unit and being able to vacate them was easy enough. The reports were understandable to interpret. The daily open/close procedure was easy too.

Cons: The few things that I did not care about were the customer support when there woul dbe issues and there were plenty of days that issues came up. Not being able to log in, at times was a daily occurrence. The system itself would double and sometimes triple charge a tenants credit card after the payment had already been processed for auto pay!That was an accountant's nightmare. After finally speaking to someone in support, they were not very helpful at all.

Overall: At this time there are no benefits as we no longer use this software/product.

We just got upgraded and it is so bad stay away at all costs

Mar 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Not intuitive takes 8 step to complete what used to take 4 report aren't populated buyer beware I am looking at new software which I never would have considered before this update

Overall: There are no pros after the update this was forced on us I have to ask has anyone of these people ever spent any time behind a storage counter I highly dought it

Absolute nightmare.

Jun 07, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing. Since the upgrade it is an absolute nightmare. No payment history, no record of emails,r resulting in multiple emails to the customers, payment processing takes longer. TERRIBLE

Cons: Everything - I'm canceling after 8 years. Update is a nightmare - they just tried to take out of our account from February - terrible customer service.

Overall: none

New upgrade costs heavily in time and we had to call in digi-gate to make interface work.

Mar 03, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Excellent controls - good for multi location operation. Low cost. Usable from remote computers. Some customer reference from other locatioins

Cons: Repeated failed upgrades and cloud interface. On new system, after a week they still are down loading other storage customers mixed in with our customers.

Overall: Helps you consider possibilities.

User friendly.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I loved the convenience of learning the product, and also being able to give feedback on ways to change/update the software.

Cons: Some of the features only worked on some of the Windows versions, therefore compatibility was an issue for some of our users.

We have the new version of WSS and it has been horrible compared to the previous.

Jul 25, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Rich feature set, easy to use user interface, retail integration and inventory, credit card processing is very cost competitive.

Cons: Lots of bugs, report generation is weak, poor support, poor communication. Previous version was much better.

The legacy program was great! The new system is very disappointing and frustrating. Terrible!!

Aug 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Cost is plus. However, if the software cannot perform up to expectations maybe cost isn't everything.

Overall: Actually no benefit over the legacy program.

Don't use, this is a tricky program

Nov 30, 2014
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: I have been attempting to use WebSelfStorage from Emove for 3 months now. I continually find it awkward and challenging to use. They tell me its designed to have rents reported on the day that they occur, but I can't do that. It regularly calculates erroneous fees, that even the techs at emove can't remove. I admit it is a very complicated program, designed to cover all options, but this complexity makes it frustrating for me with a small self storage facility. Their techs end up scratching their heads, when trying to help me, and often tell me the program can't do whatever I am asking (ie. remove an erroneous fee or move someone into a unit that they reserved without first cancelling the reservation). Today's problem, I can't record a payment, and they stopped answering phones early afternoon. I'm appreciative they have weekend hours, but they close by mid afternoon weekdays.

PROS: They can help find tenants for a reasonable fee. Customer Service is friendly and tries.

CONS: Necessity of too many work arounds in their extremely rigid software. It is not user friendly, even for the computer literate user.

Simple to use!

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: We have been using this software for several years and have always been able to contact customer service and fix a problem quickly.

Cons: Sometimes payments get posted twice and are not very easy or simple to reverse and refund the tenant.

Cumbersome. Confusing

Apr 04, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
Likely

Pros: It does have all the info at one's fingertips. I use it basically for accounting purposes and once I can find the information I need, it is helpful.

Cons: I don't like having to close out of each contract, or whatever it's called, each time. I try to look up specific information on a rental and usually forget to click a "close this record" button which leaves it open and annoying for everyone else.

Overall: Not enough. Which is why my company is moving our accounts to another software

No Other Software Compares

Oct 14, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of use. I don't have to deal with an outside company for any of the benefits Webselfstorage offers my facility. This includes credit card processing and insurance. Extremely affordable and I can access my account anywhere I have internet access. eMove also lists my facility on their website for advertising and reservations.

Cons: Nothing to complain about.

Overall: Highly recommend due to ease of use, benefits, and price. I have used other software programs and Webselfstorage blows them out of the water.

Very easy to navigate

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its very easy to navigate. It also has a easy layout, so getting around in the program is pretty easy.

Cons: Theres not much I don't like about this software, except maybe it could have a more professional layout.

Totally sold!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started with other programs that are no where near as comprehensive as WSS. If I have an issue they usually already know about it before I ask. For the price and for the support, there is nothing else available that can touch it!!!