# Page 3 | WebSelfStorage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is WebSelfStorage the right Self Storage solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99711/WebSelfStorage/reviews --- WebSelfStorage 3.3 (95) [View alternatives](https://www.capterra.com/p/99711/WebSelfStorage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of WebSelfStorage ## Showing most helpful reviews Showing 51-75 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Michael C. President Warehousing Used the software for: 2+ years ### "Transcending Management Software" September 18, 2019 5.0 I have used many Software Programs over the past 30+ years in the storage industry. My first software experience was with DOS based systems. I have used other Web based programs and have felt the pain of there costs and desired a more cost effective management software. I don't require a great deal of interaction between the provider but occasionally need some help. WebSelfStorage, is always been there when we needed help. Pros Cost, Functionality, and ease of use! aa Cons I not being paid to use it. aaaaaaaaaaaa Reason for choosing WebSelfStorage N/A Review Source Response from U-Haul November 21, 2019 It is so nice to hear your feedback Curtis! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help! RV Ruth V. Owner Facilities Services Used the software for: 2+ years ### "Upgrade Nightmare" February 4, 2019 1.0 After numerous phone calls, phone calls not returned and countless hours on the phone with Web Self Storage Support personnel regarding the Quickbooks interface with the updated software it is still not operational. it was to be operational in Dec 2018, that date was not met and the new date was Jan 2019. It is now February 2019 and it is still not operational for my business. The support staff informed me that I would need to enter information manually into QB until my issue could be resolved. One of their supervisors informed me I had taken too much of theirs staffs time and informed me it was a QB issue. After calling QB I was assured it was actually an issue with Web Self Storage software. Based on my experience I would definitely not recommend this company or their software! Pros Based in my experience absolutely nothing Cons The software upgrade does not function with my Quickbooks Review Source JD Julie D. Property Manager Real Estate Used the software for: 6-12 months ### "WebSelfStorage" August 8, 2022 4.0 Pros This software is pretty easy to navigate. It is very intuitive. Customer support is fantastic. Cons There are a lot of tabs for each customer making it difficult to remember where to access certain information. Since I did not set up the program, it is harder for me to remember where certain things are. Review Source Response from U-Haul August 25, 2022 Julie, Thanks for your post! Give us a call and we can tell you how to add to your favorites, and find quickly! This is a recent enhancement! Thanks, CC SAMG Susan And Macon G. Manager Real Estate Used the software for: 2+ years ### "Excellent call center employee" August 29, 2022 5.0 I had an excellent experience with \[SENSITIVE CONTENT\]. He got back with me to help me resolve the issue Pros Reports that help me evaluate how we are doing Cons Glitches in the program. Sometimes we do not have resolution to glitches. No follow up a few times but \[SENSITIVE CONTENT\] Review Source MR Monique R. Property Manager Consumer Services Used the software for: Less than 6 months ### "Negative STAR RATING" January 5, 2019 1.0 The classic WSS was by far superior to the "upgrade", which is by far, FAR, the worst software I have used, EVER. I have been in the business sector for over thirty years, and I have used many, many different software systems for private security, medical, and others. WSS rewrite, upgrade, or whatever they will call it next, is the worst software, with the worst customer service that I have ever come across throughout the years. Pros There are no Pros to this software, customer service, and no way to negatively rate this WSS rewrite upgraded, HORRIFFIC PROGRAM. I honestly can not think of one good thing to say about this "rewrite" upgrade, except, they should have stayed with the original software. But, for the sake of being "trendy" and "looking updated, your business will suffer the consequences of complete failure. DO NOT WASTE YOUR TIME OR MONEY WITH WEBSELFSTORAGE! Cons From the time this software upgrade was implemented, it has been a disaster! No words can express my disappointment, frustration and anger with this upgrade with no option to decline. We have lost valuable information, the accounting is off so bad, and has and will cause countless man hours to decipher, because WSS online chat, and the helpline techs all have the same answer,..."I DON'T KNOW, I'LL HAVE TO SEND IT UPSTAIRS TO THE DESIGNER/PROGRAMMERS TO TRY TO FIGURE OUT". This software is a nightmare, not user friendly, and takes four times the effort to perform a task and four times printable! TOTAL WASTE OF TIME AND MONEY. The designer of this software must have gone to "special" school for the I DON'T KNOW. Review Source JE Jeanie E. manager Used the software for: 2+ years ### "If you need help be prepared to wait a looooooong time" November 8, 2016 4.0 We have been using Web Self Storage for the better part of 7 years. The program has remained the same. What has changed is the service. You can call and ask for help and sit on hold for an hour or more and be charged a dollar a minute, or you can use the on line chat and start out with 20 people in front of you and an hour later be 12th in line. They have outgrown themselves. Until they put on more people that can answer questions, I would not suggest that new users buy into it. It was not like this in years past. If you want to grow a business you must also grow your support staff and Emove missed that memo. Pros most reports Cons Support staff is grossly under staffed. 1+ hours to have an online chat answered is ridiculous!Staff for the business that you have not what you had. Review Source SP Shelby P. Office Administrator Warehousing Used the software for: 2+ years ### "Perhaps I'm a little too picky" September 5, 2019 4.0 Pros Being able to use either the room number or client name makes it easy to find the appropriate account. It's nice to be able to save the payment type: that makes processing payments easier for us and less time consuming for our client. Auto pay is great - I wish every client would utilize that option! Cons I like to use my mouse as little as possible: it would be nice to have keyboard shortcuts to perform functions. When processing a payment, it would be nice to be able to tab out of the amount being paid to the payment type. Review Source Response from U-Haul September 10, 2019 We always appreciate hearing from our Affiliates, thank you for your feedback! dS debbie S. property mgr Facilities Services Used the software for: 2+ years ### "american" January 4, 2019 1.0 severely bad I wouldn't recommend any of this,i understand all new programs have glitches .I have 25 years experience in fast food,retial and big corporate offices and never have I experienced so much frustrations,the long wait as we try to fix things that we can was absolutely un called for. Pros nothing an upgrade was told and I as a new facility mgr.had just learned a lot about the wss and the upgrade changed the entire program to the point our very finest spent hours waiting on a live chat.I live chated and at 12:26 pm I took my lunch break and still at 430 pm I had sat in office waiting for this live chat ,we close at 5pm and I had still not gotten a response or recognition.as like all businesses we are very busy company and we thrive on our customer service which you have none. Cons no great assistance for immediate help or inquiries Review Source TM Thomas M. Property Manager Retail Used the software for: 1-2 years ### "Worst software and support imaginable!" April 24, 2019 1.0 The best benefit is to not waste your time or money. Pros Better than paper. Nothing positive to say. Cons I think this software was designed to make it as difficult and unpredictable as possible. I have experience with other self storage software and am quite tech savvy but WSS said they can report to Quick Books and after hours and hours (mostly on hold) the problems just got ignored. Review Source Response from U-Haul September 10, 2019 Thank you for your feedback Thomas. I apologize for the delayed response. If you or anyone on your team would like to discuss issues specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. Our team is free to call and we are happy to help. Thank you for your continued support and for being a part of the U-Haul Self-Storage Affiliate Network. Toni Colasso U-Haul Self-Storage Affiliate Network 866-693-6683 LF Laura F. Owner Warehousing Used the software for: 2+ years ### "Solid Tool to Manage your customer base!" November 1, 2019 5.0 What I like most is.... if I EVER get stuck, I can call Customer Support. They answer the phone quickly, and solve my issues. It saves me SO much time, and I've trained my staff - "Just call if you don't know how to do something!" Pros It's functionality. History, Letters/Notes, Notices/Mailings, Auto Billing. Very comprehensive. Reports are a big help too! Cons The Message Center. It's clumsy. But they are working on it. Reason for choosing WebSelfStorage Our uHaul relationship. Review Source Response from U-Haul November 21, 2019 Thank you Laura! We always appreciate hearing from our Affiliates. Please feel free to contact us directly with any feedback, we are happy to hear from you. Out toll free # is 1-866-693-6683 option 1. JM James M. Manager Consumer Services Used the software for: 1-2 years ### "Exit 1 storage" October 24, 2019 4.0 Overall so far it’s been a good experience and everyone has been very helpful along the way. Pros Like the ability to call someone or online chat with them to help me with issues when they arise and they are always very helpful Cons Not being able to have full control over how rooms are listed and termed. I would like for my units to be described as temperature controlled rooms instead of climate controlled rooms and that is something that can’t be fixed. I would like to see the site map more user friendly like site links. When you move mouse over top of unit I wish the screen on the right would auto populate the customers info Review Source IL IRENE L. Manager Used the software for: 2+ years ### "Horrible! I already reviewed this where is my review?" August 4, 2017 1.0 No benefits what so ever. Pros I like absolutely nothing about this. The new "upgrade" is a nightmare, Nothing works correctly and I don't believe anyone tested this before it was released! We are the beta testers and they are charging us to use it. I am sick of all the bugs and issues. Believe me nothing works correctly. It is even charging customers wrong. Wish I had changed programs before this upgrade was forced on us. Cons Absolutely everything is bad. Reports don't print right. The dashboard doesn't let you move in a new customer. You have to search by phone number first to see if they are a repeat customer and then it doesn't find them. This upgrade was a total disaster and it was forced on us. Review Source AH Anthony H. Manager Real Estate Used the software for: Less than 6 months ### "Just recently converted to WebSelfStorage" April 9, 2023 4.0 Pros The difference between webselfstorage and our previous property management software. Cons With just completing setup recently their are alot of unanswered questions that we will need to contact webselfstorage regarding payment processing and conversion in general. Review Source JR Jen R. Manager Warehousing Used the software for: 2+ years ### "Old Version Was Much Better" October 12, 2017 1.0 None, between not even being able to login and not being able to process payments once the system finally logged in, the whole thing has been entirely useless. Pros If you are interested in purchasing this software, WAIT! The new update that is currently launched is useless. I am hoping the issues will all be fixed soon but until then, do not purchase this software. Cons I hope every single one of WebSelfStorage's tech team was fired. Nothing seems to work on this new update. Why did I spend the entire day today not even being able to login? How is a business supposed to make money when I can't even run a credit card payment? This is absolutely ridiculous. Fix the WHOLE issue stat or revert back to the old version. Review Source PC Penny C. Facility Manager Used the software for: 2+ years ### "Web Self Storage we no longer use." November 9, 2017 3.0 At this time there are no benefits as we no longer use this software/product. Pros In the beginning WSS was a breeze to use. entering tenants names, addresses and phone numbers. That is not hard at all. The ease of renting a unit and being able to vacate them was easy enough. The reports were understandable to interpret. The daily open/close procedure was easy too. Cons The few things that I did not care about were the customer support when there woul dbe issues and there were plenty of days that issues came up. Not being able to log in, at times was a daily occurrence. The system itself would double and sometimes triple charge a tenants credit card after the payment had already been processed for auto pay!That was an accountant's nightmare. After finally speaking to someone in support, they were not very helpful at all. Review Source MO Michelle O. Manager Consumer Services Used the software for: 2+ years ### "Great software! " August 26, 2020 5.0 Support staff have been wonderful. I walked into my job on the first day not knowing what to expect and was so thankful the software was so user friendly. Their webinars are fabulous too and I learn something new every time! Pros It is so easy to use. The "Dashboard" is a great feature, quickly leading you to what you need for your customers. Cons There have been a couple issues over 2+ years with me using the software, but their tech support are quick to fix "bugs". Review Source SV Sparky V. owner Accounting Used the software for: Less than 6 months ### "First time user" August 17, 2022 4.0 when i get stuck doing something \[SENSITIVE CONTENT\] in support is always there to help me and fix thing if needed, she explains thing in a way i understand, the biggest thing is she answers her phone. Pros software easy to learn, managing tenants easy. check in check out simple. once fees are set it easy peesy Cons hardest thing for me at this point is getting e-mails to send to certain addresses. Reason for choosing WebSelfStorage i chose this software because \[SENSITIVE CONTENT\] explained how easy it would be to transfer all info from people we bought our facility from. \[SENSITIVE CONTENT\] is a great asset for both you and I. Review Source Response from U-Haul August 25, 2022 Thank you for your feedback! We appreciate your post! PC Penny C. Facility Manager Used the software for: 2+ years ### "Not a current user" November 11, 2022 2.0 Pros When I first started it was oaky at best. Over time the program just became so unstable- we discontinued them. We quit. Cons No good customer service. Reports were wrong. Autopays not being processed properly. Too many issues to mention. Review Source VR Verified Reviewer president Consumer Services Used the software for: 2+ years ### "quickbooks does not work" March 5, 2019 1.0 Pros Easy to access reports and drill down on customer ledger etc. Cons Does not completely interface with quickbooks used to before new platform. Customer support rude and answers rehearsed like "works as designed". Website advertises works with Quick Books and peachtree accounting software. Many hours now doing journal entries never had to do before. Review Source SC Steve C. Owner/Manager Used the software for: ### "Aggravatingly rigid with too many workarounds to achieve desired results." September 10, 2015 2.0 I've been using WebSelfStorage for 17 months and am not pleased with it. It is far from intuitive and not user friendly. Tech support is good but there are workarounds I have to use to solve certain problems. I have to check some of the results with a calculator to make sure they come out correct and sometimes the totals don't come out correct. The way it lists charges and payments on receipts is confusing to me (and my tenants) and I am unable to make changes to it so it's more clearly understandable. It is sometimes difficult to correct mistakes - the things that support tells me to do to correct certain things points out to me some of the limitations and restrictions of WSS. I use Windows 8.0 at work and Windows 8.1 at home. Before I upgraded to 8.1 at home, I had no trouble using WSS there. Since going to 8.1 at home, I cannot take payments at home and the site map will no longer pop up a tenant's account when I click on it. I've made changes to IE settings according to their instructions to no avail. Twice, I've had their support/tech people take control of my desktop and check all the settings and they are unable to resolve the problems. Both times ended with their suggestion that I get a local tech to figure out what the problem is. I'm currently exploring other options for managing my facility. The one thing I have really enjoyed is their Central Mailing - they'll mail invoices and other letters for the cost of postage. However, at this point, I'll gladly print letters and stuff envelopes if I can find a more flexible, customizable and user friendly solution. I do want to give their tech support credit for doing a good job. They are friendly and helpful and have usually solved my issues and answered my questions in a timely manner. Review Source SE Shawn E. Manager Used the software for: 2+ years ### "We just got upgraded and it is so bad stay away at all costs" March 23, 2018 1.0 There are no pros after the update this was forced on us I have to ask has anyone of these people ever spent any time behind a storage counter I highly dought it Cons Not intuitive takes 8 step to complete what used to take 4 report aren't populated buyer beware I am looking at new software which I never would have considered before this update Review Source WR Wendy R. Office Manager Construction Used the software for: 2+ years ### "Totally unacceptable" March 28, 2018 1.0 Since the "Upgrade"... There are absolutely NO benefits! Pros Nothing... the "upgrade" ruined this software. Simple tasks have been made impossible. Daily Reports are wrong, can't balance with the bank statements. Use to be a great product, now it is a daily headache and we are too busy to continually fight with this software. Cons The fact that daily reports are WRONG EVERY SINGLE DAY... what use to take 10 minutes, now takes days. We are looking for new software now, this has been a nightmare! Review Source VR Verified Reviewer Forensic Chemist Warehousing Used the software for: 2+ years ### "Use every day!" September 11, 2018 5.0 Pros I like that it is easy to keep track of all my units and my payments for my storage units. Cons I dislike that I can't click certain invoices to print or not to print and I dislike how not really user friendly this software is. Review Source TE Tambi E. Controller Used the software for: 2+ years ### "User friendly." April 16, 2018 5.0 Pros I loved the convenience of learning the product, and also being able to give feedback on ways to change/update the software. Cons Some of the features only worked on some of the Windows versions, therefore compatibility was an issue for some of our users. Review Source NB Nancy B. Customer Service Warehousing Used the software for: 2+ years ### "Great customer support" January 15, 2020 5.0 I have had the pleasure of working with \[SENSITIVE CONTENT HIDDEN\] she has been very helpful in assisting me to get our storage system organized. She is truly an asset to your company! Pros it is pretty easy to set up our customers for storage. Cons I have had no problems with the software. Review Source Similar Products Featured