# Page 4 | WebSelfStorage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is WebSelfStorage the right Self Storage solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99711/WebSelfStorage/reviews --- WebSelfStorage 3.3 (95) [View alternatives](https://www.capterra.com/p/99711/WebSelfStorage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of WebSelfStorage ## Showing most helpful reviews Showing 76-95 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Office Manager Investment Management Used the software for: 6-12 months ### "Cumbersome. Confusing" April 4, 2018 2.0 Not enough. Which is why my company is moving our accounts to another software Pros It does have all the info at one's fingertips. I use it basically for accounting purposes and once I can find the information I need, it is helpful. Cons I don't like having to close out of each contract, or whatever it's called, each time. I try to look up specific information on a rental and usually forget to click a "close this record" button which leaves it open and annoying for everyone else. Review Source JG John G. Owner Real Estate Used the software for: 2+ years ### "Owner " September 28, 2019 4.0 Pros I like it seems to be user friendly answers phone after hours Cons A little costly and at times the hold time is to long Review Source Response from U-Haul October 17, 2019 Hi John, Thank you for your feedback regarding the Call Center! TW Tammy W. General Manager Accounting Used the software for: Less than 6 months ### "Eagle Guard Self Storage" June 25, 2021 5.0 Overall it has been a good experience and out of all the representatives I have spoken to with questions along the way I have to say that \[SENSITIVE CONTENT\] is the best. You are very lucky to have him working with your company. He has been a lifesaver to me with answering all my questions effectively and very knowledgeable. He goes above and beyond to assist with anything needed. Always so pleasant on the phone and responds in a timely manner. I wish I could have him on my team in the storage facility world. Pros The monthly costs are much lower than other software. Cons To not have to complete a full setup when signing up multiple sites because that is a lengthy process. Reason for choosing WebSelfStorage Cost comparison Review Source Response from U-Haul July 1, 2021 Hi Tammy, Thank you for your review! I have submitted a feature request to implement an easier process when setting up multiple locations that use the same business rules. Thank you for your feedback. KD Kristin D. Admin Used the software for: 2+ years ### "Absolute nightmare." June 7, 2018 1.0 none Pros Nothing. Since the upgrade it is an absolute nightmare. No payment history, no record of emails,r resulting in multiple emails to the customers, payment processing takes longer. TERRIBLE Cons Everything - I'm canceling after 8 years. Update is a nightmare - they just tried to take out of our account from February - terrible customer service. Review Source EA Ernie A. Facility Manager Consumer Services Used the software for: 6-12 months ### "Was this program designed by common core majors?" November 28, 2018 1.0 While I understand there are glitches with new software programs, these glitches are ridiculous! I feel like a guinea pig that was given saccharine back in the 80's. I've experienced software changes over the years but nothing nearly as bad as this. Get it together, folks because these reviews are horrible & y'all may be losing more business! Pros The layout is refreshing but that's it.. Cons Customers (that aren't on auto pay)that had credit cards stored in the old version did not merge over. Invoices get emailed in triplicate. Some invoices didn't even get emailed. The previous letters/invoices did not merge over. I'm scared to see what's going to happen with the accounting come the 1st of the month when rent is due! Review Source FM Frank M. Owner Accounting Used the software for: 2+ years ### "New upgrade costs heavily in time and we had to call in digi-gate to make interface work." March 3, 2018 3.0 Helps you consider possibilities. Pros Excellent controls - good for multi location operation. Low cost. Usable from remote computers. Some customer reference from other locatioins Cons Repeated failed upgrades and cloud interface. On new system, after a week they still are down loading other storage customers mixed in with our customers. Review Source KP Kathy P. Property Manager Management Consulting Used the software for: Less than 6 months ### "New program/ worst decision WSS has made" January 3, 2019 1.0 Loved the old program. Your decision to force the new program on us was not the right thing to do. Pros Not much. In every aspect it has made my job harder! Cons There are so many things. Mainly my numbers are not correct on my reports even now. We were changed over on 11/15/18. I and other managers have sat forever on chat, who knows nothing about the new program, and have called the Admin line multiple times only to be told that they will open a ticket and let me know when the problem is resolved. Never hear back from them. The webinar was no help at all! It is not eco friendly. Every report that needs to be printed is at least 3 pages and lord help you when you print a walk around report or cash drawer summery or management summary. We go through so much paper now. Pre-paid customers are still not correct, either. I could go on and on but I will stop here. This new program has kept me upset and stressed since the beginning. Review Source DB David B. Owner Used the software for: 2+ years ### "We have the new version of WSS and it has been horrible compared to the previous." July 26, 2017 1.0 Pros Rich feature set, easy to use user interface, retail integration and inventory, credit card processing is very cost competitive. Cons Lots of bugs, report generation is weak, poor support, poor communication. Previous version was much better. Review Source JP James P. owner Commercial Real Estate Used the software for: Less than 6 months ### "Easy to use" September 4, 2019 5.0 Pros Software is easy to use and covers the basic functions we needed at a fraction of the cost we were paying. Still learning and getting things adjusted but really no complaints Cons So far I have nothing negative to add. Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Frustrated with customer service, cost. Review Source Response from U-Haul September 10, 2019 Thank you James! We always appreciate hearing from our Affiliates. Please feel free to contact us directly with any feedback, we are happy to hear from you. Out toll free # is 1-866-693-6683 option 1. SR Steve R. Owner Used the software for: 2+ years ### "The legacy program was great! The new system is very disappointing and frustrating. Terrible!!" August 21, 2017 1.0 Actually no benefit over the legacy program. Pros Cost is plus. However, if the software cannot perform up to expectations maybe cost isn't everything. Review Source AC Avalon C. Property Manager Commercial Real Estate Used the software for: 2+ years ### "WebSelfStorage" December 11, 2019 5.0 It seems to be the simpler of the two storage websites that we use which is helpful for some of our employees. Pros There are certain features that I prefer on this software compared to our other one we use. We own 3 facilities and use this at only 1 of them, our smallest. There are more options including purchasing insurance for our customers that I like. Cons I don’t like that sometimes the system will not register when I have saved and closed a customers profile. When another user tries to log on sometimes it will say that the profile was left open and no one can access it. It’s frustrating. Review Source MK Michael K. owner Used the software for: ### "Don't use, this is a tricky program" November 30, 2014 1.0 I have been attempting to use WebSelfStorage from Emove for 3 months now. I continually find it awkward and challenging to use. They tell me its designed to have rents reported on the day that they occur, but I can't do that. It regularly calculates erroneous fees, that even the techs at emove can't remove. I admit it is a very complicated program, designed to cover all options, but this complexity makes it frustrating for me with a small self storage facility. Their techs end up scratching their heads, when trying to help me, and often tell me the program can't do whatever I am asking (ie. remove an erroneous fee or move someone into a unit that they reserved without first cancelling the reservation). Today's problem, I can't record a payment, and they stopped answering phones early afternoon. I'm appreciative they have weekend hours, but they close by mid afternoon weekdays. PROS: They can help find tenants for a reasonable fee. Customer Service is friendly and tries. CONS: Necessity of too many work arounds in their extremely rigid software. It is not user friendly, even for the computer literate user. Review Source TC Tori C. Manager Consumer Services Used the software for: Less than 6 months ### "Thank you! " August 21, 2019 5.0 Webself storage is a great site for self storage facilities. I have the pleasure of working with my rep she has been so much help! Pros Easy to use. Letting them send my letters out is definitely the best part Cons Not the best reports they need more detailed reports Review Source Response from U-Haul September 10, 2019 Thank you Tori! We appreciate your feedback and are always working to improve! If you need anything please don't hesitate to contact us. Our toll free # is 1-866-693-6683 option 1. SM Sarah M. Admin Assistant Warehousing Used the software for: I used a free trial ### "WebselfStorageReview" November 26, 2019 4.0 Only have used the free trial so im not quite sure how i feel about it, its expensive! 34.95 a month. Almost as much as a live storage. LOL Pros Pros for this site is you can use it on your smart phone and not just a computer! Which now a days people use smartphones more! Cons I havent used it long enough to find out very many cons, i just know that Its better than other computer hangouts! Review Source SS Scott S. Owner Warehousing Used the software for: Less than 6 months ### "Good product, Fantastic Support!" November 7, 2019 5.0 One word: Fantastic! Pros The site map design was so easy. The operational benefits are great and help me know what's going on at a glance. Cons It's all good. I should have taken a class. I learned the program on the fly with the help of others! Reason for choosing WebSelfStorage Comprehensive package. Review Source CW Christi W. Mgr Warehousing Used the software for: 6-12 months ### "Support" June 17, 2019 3.0 Pros Customers could book storage and a uhaul in one place. Cons The software was good for use. Support from chain of command not so much. Review Source Response from U-Haul September 10, 2019 Thank you for your feedback! We always appreciate hearing from our Affiliates! JK Jessica K. Manager Used the software for: 6-12 months ### "Very easy to navigate" December 11, 2017 5.0 Pros Its very easy to navigate. It also has a easy layout, so getting around in the program is pretty easy. Cons Theres not much I don't like about this software, except maybe it could have a more professional layout. Review Source JS John S. Owner Used the software for: ### "No Other Software Compares" October 14, 2009 5.0 Highly recommend due to ease of use, benefits, and price. I have used other software programs and Webselfstorage blows them out of the water. Pros Ease of use. I don't have to deal with an outside company for any of the benefits Webselfstorage offers my facility. This includes credit card processing and insurance. Extremely affordable and I can access my account anywhere I have internet access. eMove also lists my facility on their website for advertising and reservations. Cons Nothing to complain about. Review Source MR Mary R. Office Manager Warehousing Used the software for: Less than 6 months ### "Review" October 26, 2018 5.0 Pros Every easy to use. The software is user friendly. Cons So far I have not had any issues with the software, so no cons for me. Review Source GC Glen C. Used the software for: ### "Totally sold!" January 31, 2017 5.0 I started with other programs that are no where near as comprehensive as WSS. If I have an issue they usually already know about it before I ask. For the price and for the support, there is nothing else available that can touch it!!! Review Source Similar Products Featured