# Professional Services Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Professional Services Cloud Software - reviews, pricing plans, popular comparisons to other Professional Services Automation products and more. Source: https://www.capterra.com/p/99830/FinancialForce-Accounting --- # Professional Services Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Professional Services Cloud ## What is Professional Services Cloud? Gain unprecedented visibility into your business across services sales, service delivery and finance by putting your customer at the center of everything you do with Professional Services Automation software from Certinia. With Certinia PS Cloud you can easily manage teams across your entire organization. Schedule the right people, with the right skills, for the right projects at the right time and optimize the deployment of your people. ## What is Professional Services Cloud used for? [Professional Services Automation](https://www.capterra.com/professional-services-automation-software/)[Resource Management](https://www.capterra.com/resource-management-software/)[Project Portfolio Management](https://www.capterra.com/project-portfolio-management-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 76% Neutral 13% Negative 11% Starting price $150.35 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Professional Services Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://certinia.com/&name=Professional Services Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Professional Services Cloud 4.0 (55) VS. [4.2 (2,007)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $150.35 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (52) Ease Of Use 4.0 (1,963) Value For Money 3.8 (38) Value For Money 3.8 (1,553) Customer Service 3.9 (50) Customer Service 3.8 (1,658) ## Professional Services Cloud alternatives [4.3 (621)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (135)](https://www.capterra.com/p/133966/Accounting-Seed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [3.9 (422)](https://www.capterra.com/p/174753/Sage-50cloud/reviews/) Starting price $124.42 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars Highest Rated [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard 4.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Billing & Invoicing 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Forecasting 3.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Form predictions based on past and present data/trends Real-Time Reporting 4.2 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Active reporting of data and metrics Customizable Reports 4.4 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Alter the layout and content of reports Professional Services Cloud 26 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Create, manage, and send invoices or bills to customers Create budgets based on historical data and future projections Provides a channel for team members to share media files, communicate, and work together Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Graphical representation of data Estimate expected cost based on various factors before a project begins Monitor and record expenses such as purchases or charges incurred Form predictions based on past and present data/trends Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and handle various international currencies Manage employee salary processes, data, taxes, and records administration efficiently Receive data and information in real time Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Online portal through which end users can access the system, manage tasks, or obtain information Get Advice We can help you find the software with the features you need. Features 3.9 (49) 3.9 Based on 49 reviews ## Pricing Value for money 3.8 (38) Basic $150.35 Per Month Value for money 3.8 (38) 3.8 Based on 38 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Expensify](https://www.capterra.com/p/97594/Expensify/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Avalara](https://www.capterra.com/p/75673/AvaTax/)[ Xactly Incent](https://www.capterra.com/p/41694/Xactly-Incent/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (50) 3.9 Based on 50 reviews ## User reviews Overall rating 4.0 Based on 55 reviews Filter by rating 5(20) 4(21) 3(8) 2(4) 1(2) Mentioned topic Sorted by most recent RG Reed G. IT Business Analyst Information Technology and Services ### "Cisco Professional Services on PSA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2024 We have a strong long-standing relationship with the Certinia Support team and with our Technical Account Manager. Pros PSA is a critical backbone to conducting our business. Cons No issues or concerns to raise here.... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michelle G. Business Process Analyst Information Technology and Services ### "Certinia's Professional Services Cloud automates and streamlines engagement delivery" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 22, 2024 Having worked with Certinia PSA for over 5 years, I find it to be an excellent tool for managing professional services at any organization. The tool is robust and Certinia is continuously rolling out new features and functionality to improve it! Pros \* Customizability - PS Cloud allows organizations to curate the tool for their unique needs. \* Features - the functionality offered in PS Cloud is vast and comprehensive. From project automations to staffing to revenue recognition, it is a complete tool for managing professional services. Cons \* While the tool is very customizable, the customizations require the knowledge and capacity of Salesforce Admins and Developers. In a world governed by SOX controls, these resources are usually "behind" a tech team's "wall" so making changes to the tool are not as agile\\dynamic as they could be if Certinia could find a way to section off at least the configurable custom settings of its tool from SF. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YY Yuri Y. OPS Manager Computer Networking ### "PSA from Certinia is well worth it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 8, 2024 We went live with PSA about 2 years ago. Since that time, we have eliminated a lot of manual processes and enabled almost real-time scheduling, time keeping, billing, reporting and forecasting from a single platform. Pros Ability to have a single pane view on the global PS business in our company was one of the major goals for the PSA implementation. We migrated hundreds of the users from spreadsheets-based business to the online/mobile model. Some tasks used to take days of work, not take minutes. Cons Analytics implementation is still work in progress. We submitted several ideas for how to improve it, now they are being implemented. We will continue to push for a more consolidated and user-friendly forecasting via analytics. Another area is the integration with online calendars like Outlook. Current implementation only allows the events to have 8 duration, we need a more granular approach. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Managing Principal Information Technology and Services ### "Allowed us to scale our operations and resource management from a small to a mid-size consultancy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 5, 2024 Pros Being built on Salesforce allows us the benefit of: 1. Customizing the application, screens, and processes as we evolve 2. Seamless integration with our opportunity/deal pipeline 3. Use of Salesforce reports and dashboards Cons We tried using the Conga add-on to generate invoices, but ended up reverting our previous process. The invoice generation design process is not built well. Reasons for choosing Professional Services Cloud Better feature fit and Salesforce platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Saumyo M. Sr.Director, IT Business Apps Information Technology and Services ### "Great PSA tool, Great features, but expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 5, 2024 Pros \- Feature rich - Forecasting - Resource requests and management - Project financial management - Integrate-able and Configurable Cons \- Expensive - Lack of OOTB sophisticated doc gen capabilities - High implementation cost Switched from [Inspire Planner](https://www.capterra.com/p/160178/Inspire-Planner/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GS Greg S. Sr Partner Information Technology and Services ### "Certinia PSA Review, cant run our business without it." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2024 Our migration from our legacy PSA tool to Certinia has been a great business decision. We would not be able to run our business effectively had we not made this decision when we did. Pros Built on the SFDC platform and therefore, tightly connected with Opportunity Management in SFDC sales cloud and delivered on a platform we already used and have the ability to support. Additional 3rd party tools available to integrate to accounting systems. Cons That it is built on a platform and that there are many ways one can accomplish the same task or transaction. This made learning the system architecture harder and longer. Switched from [Harvest](https://www.capterra.com/p/75598/Harvest/) Lack of reporting. Lack of data attributes associated with Projects, Accounts, billing events. Lack of functionality surrounding project governance and portfolio reporting. Alternatives considered [NetSuite SuiteProjects Pro](https://www.capterra.com/p/153572/NetSuite-OpenAir/) Reasons for choosing Professional Services Cloud Certinia is built on the SFDC platform. Doing business with Certinia was easier than doing business with Oracle. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Arman S. Operations Coordinator Information Technology and Services ### "Overall good experience using PSA" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 3, 2024 Pros The intuitiveness and user experience / page layouts are easy to understand and follow. Cons There are multiple ways to do multiple different things, and some ways can cause errors. The only way to know this is to test out different methods and seeing for yourself that the error arose. It would help if there were either: - limitations on the number of ways one can perform a process, or - more flags that notified a user that doing something in one way may not provide the desired outcome. Example: placing a 'hold' on a resource when staffing a Resource Request - the correct way to do it is to select the resource and then click 'Hold' - there is another way to do it where one can go to the empty Resource field and populate it. The status of the RR will say "Held" and it will show that resource's name, but the resource will not actually be Held, and thus, will not show up in the Resource Planner. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Spencer P. Sales Operations Associate Management Consulting ### "PSA Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 3, 2024 It has helped the business and myself keep track of resource utilization and management very well! Pros Its built on Salesforce and is housed in the same system making it easy to keep everything in one place! Cons Some of the setup and customizations can be hard to find or find out how to configure. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Amy D. System Admin Environmental Services ### "Amazing!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 3, 2024 Pros It's very intuitive and helpful for my daily job. Cons There is not much bad I can say about Professional Services Cloud. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DF Daniel F. Sales Operations Manager Hospital & Health Care ### "PSA is a Great Tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 3, 2024 Very positive experience with an excellent customer service team that seems to be always available. Pros It allows us to scale our business as needed and track our resources while also allowing us to bill/invoice. Cons Sometimes organizations are not all the same and therefore some of the out of the box solutions did not fit our use case and we have had to do some customizing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Mike J. SVP Hospital & Health Care ### "Great overall platform for gaining visibility to everything PS in a business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 2, 2024 Overall we are really happy with our use of PS Cloud and leverage it every day as part of our services organization. Pros Very easy to implement and start getting benefits near term. Cons Lots of options to weigh for set up and overall use. Easy to get bogged down on complicated areas that wont materialize or are minor parts of a business. Switched from [Unanet ERP AE](https://www.capterra.com/p/130633/Clearview-InFocus/) Needed more features and automation than the platform could provide Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Salesforce Admin/Data Analyst Marketing and Advertising ### "It integrated well with SF but that's about it." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 July 7, 2021 I would not recommend- it's find and does the job if you need limited functionality but for the price tag it wouldn't be worth it- we paid for a long term contract and invested a lot so we were forced to try and make it work and it was a huge pain. Pros Obviously, it integrates very well with Salesforce so you can have you SF admin do a lot of the implementation rather than having a dedicated person. Cons It is not user friendly, it lacks a lot of customization, things seem to always be more difficult when using this system than it should be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Frieder S. Director Finance Automotive ### "Buchhaltung ok, Lokalisierung durchaus armselig, SCM nicht nutzbar" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 2, 2021 Pros UX + cloud-based, Datenübernahme aus Salesforce (Accounts, Rechnungen, etc.) Cons Nicht geeignet für Prozesse ausserhalb des Standards. Implementierungsteam heillos überfordert, SCM maximal unbrauchbar, Endergebnis enttäuschend. Lieber einen Anbieter mit Erfahrung wählen. Reasons for choosing Professional Services Cloud Salesforceanbindung, verkaufte Einfachheit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Russell D. Managing Director Construction ### "Customer Service Poor" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2020 None, we paid to much for to long with the hopes we could make it work. we have recently switched because we couldn't make it work, the customer service team isnt helpful. Pros The software is hard to use and dysfunctional, we were sold on the concept of it being integrated with Salesforce and struggled with the intergration every time we used the program. The common theme between salesforce and financial force while integrating and trying to use the platform was that is salesforce's issue you need to talk to them when it was a 95% an issue with financial force. Cons Customer service, financial force has a serious lack of empathy towards thier clients. they dont care if you have been with them for 5 years or 6 months they treat you like a number. the software is labour intensive and doesnt work well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Director of Information Technology Public Safety ### "Not the greatest" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 4, 2019 Pros If you need an accounting package that integrates with Salesforce, this would be the best option. It does have most features your accounting and finance people need. Cons Our financial people constantly complain about the speed, has decreased efficiency as it takes longer to do tasks than previously in Quickbooks. Also, it has periodic slowdowns that has been determined to not be our network, but them. Admittedly this is mostly secondhand from our accounting and finance departments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Professional Golfer Medical Devices ### "FF Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 12, 2019 Pros I love Salesforce, and they have hit the nail on the head yet again with this product. Imagine Salesforce for accounting. Cons I have no cons to report. This gets the job done and is easy to use. Subject to user error, so train employees diligently Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Matt A. Product Manager Management Consulting ### "" 4.0 Overall Rating 4.0 4.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 December 13, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Stephanie D. Product Analyst Computer & Network Security ### "Ability to do so much" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2018 It has cut down our process time dramatically and we are able to do much more in less time. Pros This software gives you the capability of doing so much and allows you to report on it all Cons The amount of click through windows can become tedious but overall there are ways to cut that down as well so it's not really a big issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Finance and Compliance Manager at World Economic Forum LLC Non-Profit Organization Management ### "FinancialForce For The Force" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2018 Super supportive staff and very well organized team. Pros The functionality is compatible with so many software/module combinations Cons The implementation process was quite long although I believe that was due to our internal working! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nolan M. Board Of Trustees Information Services ### "FinancialForce Accounting Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 20, 2018 Pros this software has helped my company significantly in our process to switch over from older software. Cons This software takes a lot more time to use although it may be worth it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LT Linda T. Controller Law Practice ### "FFA Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 20, 2018 Pros I like how you can make it your own. It takes a lot of work to customize it to how you need it to be... I'm still working on this. Cons All of these list views. Sometimes it's not as intuitive to use compared to other accounting software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC Philip C. Director Accounting ### "Good ideas but much development still needed" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 20, 2018 the Overall experience is mixed. we Keep using it because a migration would be even more costly. I guess with much more customization it will be great one day. Pros \- online Access - great performance even with big data - cross company / multicompany mode Cons \- no Country customization - no links to local authorities (VAT, direct tax Returns) - no natural support of multiple GAAPs per Company (e.g. local GAAP, IFRS) - no usually fixed asset Register for financial fixed assets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM DeMario M. Consultant Research ### "Great experience!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 November 20, 2018 Pros Very user friendly! I used the application with ease. Cons Enhance the mobile experience. I think that enhancing the mobile experience over time will attract more users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB chris b. CEO Civic & Social Organization ### "Over promised software that is incredibly complex to set up" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 August 15, 2018 Over complex software supplied by an unhelpful vendor. Pros It is highly configurable and provided it meets your requirements and when it is finally configured and set up it works okay. Cons It is incredibly complex and entails significant learning and development time to configure it. High on-going costs for maintaining and evolving the product in line with the business, entailing the support of a significant in-house IT team. Not suitable for SMEs and organisations of less than 100 staff or T/O of over $50m. The sales team from Financial Force understated the complexity of set up and learning time and over promised on suitability and functionality. The support team at FF have proven to be unhelpful and difficult and are only interested in selling more consulting time. Issues in integrating with Microsoft. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sundeep M. Manager, assurance ### "Visually pleasing accounting software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 18, 2018 Generating reports for preparing client's financial statements. Pros Very good at visually representing the financial position of the business, as well as managing accounts, taxes, and payroll. Cons A lot of customization required which can be a steep learning curve and may not meet the needs of the users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)