--- title: "GPS Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GPS Insight the right Moving solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/reviews/" page_type: "reviews" language: "en" --- GPS Insight 4.5 (245) [View alternatives](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of GPS Insight Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews SW Stuart W Fleet MangerEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “I would have to say the best thing is that their reporting is easy to read. And there are many ways to see the reports“ March 19, 2026 SW Suzie W HRHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “The system could be a bit difficult to navigate at times, especially when trying to locate certain reports or features.“ March 9, 2026 JB Jen B Fleet Manager and General ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “I like many features like the mileage tracking, the diagnostics area“ December 5, 2024 DG Doug G Supervising ManagerUtilities, 501 - 1,000 employeesUsed the software for: More than 2 years. “The answer from the service desk is to always push the latest firmware. Why do we continue to have this issue and why can't we proactively have updated firmware pushed to the device.“ January 15, 2025 MT Melene T Administrative AssistantCivil Engineering, 201 - 500 employeesUsed the software for: 6-12 months. “We were able to set up an onboarding training to introduce the product to our managers, directors and inspectors with no issues.“ December 9, 2024 jb jaime b DOT Fleet ManagerOil & Energy, 201 - 500 employeesUsed the software for: More than 2 years. “The drivers do not have a web portal that they can use for on duty not driving hours or to make sure that the system has logged them out correctly. “ November 13, 2023 TS Thomas Stephens S PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Excellent, I'm happy with my interactions with them and with the products, so I'm staying a loyal customer“ April 20, 2026 LM Lori M Accounting ClerkConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “There seems to be a lot of accounting issues such as billing.“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick T. Initial and secure specialist Construction Used the software for: Less than 6 months ### "For every insight, there's GPS Insight " February 19, 2023 5.0 GPS Insight overall has been a helpful experience, opening up different options for the company to move forward. Pros Integrating GPS Insight into the company has positively impacted us, allowing us to have a better control of time management, fuel, and to be part of economic growth. Cons At time GPS Insight is in accurate with location, and times spent at customer location Review Source JB Jen B. Fleet Manager and General Manager Construction Used the software for: 1-2 years ### "Helps keep our eye on our assets!" December 5, 2024 4.0 Great. We have several people using this tool and we are able to divide it into small groups so only certain people have visibility to certain things! Works great! Pros I do love the GPS insight website. I like many features like the mileage tracking, the diagnostics area Cons the reporting is not as easy as the previous program we were using, Rhino Switched from [Rhino Fleet Tracking](https://www.capterra.com/p/155721/Rhino-Fleet-Tracking/) because this was the product you were developing and Rhino was being eliminated Review Source Response from GPS Insight December 12, 2024 Thanks so much for the positive review, Jen! We're thrilled to hear that things have been going well since the transition! WV Will V. Owner Sporting Goods Used the software for: 2+ years ### "GPS Insights needs to go out of business" November 17, 2024 1.0 Consistently overcharges our business with zero solutions. Good luck reaching someone in their accounting department. Pros Canceling my service. The billing issues occur so frequently it’s impossible to believe they aren’t doing it on purpose. Cons Incorrectly billed, refunds not processed, lack of customer service. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing GPS Insight More coverage and vehicle operation dsta Review Source Response from GPS Insight November 28, 2024 Hello Will, Please reach out to me at mark.anderson@gpsinsight.com so that I can get you a resolution to your problem. I apologize that you have been having issues with our product. Thank you for taking the time to leave a review. TSS Thomas Stephens S. President Construction Used the software for: 2+ years ### "Wonderful company to do business with" April 20, 2026 5.0 Excellent, I'm happy with my interactions with them and with the products, so I'm staying a loyal customer Pros They have great customer service. My company lost two GPS devices, but GPS Insight was quick and easy to replace my devices. They also help me set them up to replace the old ones. I've only had positive experiences every time I had to reach out to them. Cons Nothing, well I wanted to end the payments for the devices lost, but since I couldn't, the best they offered me was a good enough solution for my business. Review Source Response from GPS Insight June 1, 2026 Great to hear, Thomas! Thank you so much for submitting a review, we're happy to have you as a loyal customer! SW Suzie W. HR Hospital & Health Care Used the software for: 2+ years ### "Efficient and Useful GPS Tracking System" March 9, 2026 5.0 Overall, my experience with GPS Insight has been positive. It provides useful tracking and reporting tools that help improve oversight and efficiency. Pros The real time tracking and reporting features. It made it easy to monitor vehicle locations, review routes, and improve overall efficiency. Cons The system could be a bit difficult to navigate at times, especially when trying to locate certain reports or features. Review Source Response from GPS Insight March 16, 2026 Thank you so much for the review, Suzie! We're happy to hear that your team can easily monitor locations and routes while taking advantage of the tools and reports inside of the portal! JB Jason B. Operations Manager Building Materials Used the software for: 1-2 years ### "GPS Insight makes it easy!" March 13, 2026 5.0 Overall experience with GPS Insight has been very good. Bugs and other issues are fixed quickly. The system makes it simple to track our vehicles. Pros The products work well for our ELD and Transportation needs. Keeping track of HOS is simple. Navigating the dashboard is effortless. Cons I have no complaints. Communication with Tech Support and Installers is a breeze. Setting up our installs was hassle free. Review Source Response from GPS Insight March 17, 2026 Wonderful to hear, Jason! Glad the ELD/HoS tracking has been working like a charm! We're lucky to have amazing customers like you who take the time to give us honest feedback, thank you! CR Charleen R. Manager Utilities Used the software for: Less than 6 months ### "I recommend GPS Insight " January 27, 2026 5.0 One phone call to order. set up a monthly payment plan fit to my business needs. Quick to mail the product to me. Pros The Customer Support is great. You get to talk to a human that speaks clear English. The web page that you log into for data is very user friendly. Cons It was pretty hard to get someone to install my device. My board wanted the device hard wired so that my employees could not unplug the device. My 2025 Truck did not have the correct cables to install from the GM Manufacturer, but we were able to order them and get my device up and running. Review Source Response from GPS Insight February 9, 2026 Thanks so much for sharing your story, Charleen! We're happy to hear you're satisfied with our products, services, and support! KL Kade L. General Manager Construction Used the software for: 1-2 years ### "Gives you what you ask for" May 18, 2025 4.0 Pros Provided everything we wanted and needed. Tracks milage and location with reliability Cons I wish that there was a better API integration than what's existing. The integration with ServiceTitan was not ideal. Review Source Response from GPS Insight May 30, 2025 Thanks so much for the review, Kade! We're always working on improving our integrations but we do have our FSM platform, ServiceBridge, which integrates flawlessly with GPS Insight! Let us know if you'd like to check it out! DG Doug G. Supervising Manager Utilities Used the software for: 2+ years ### "Telecom Supervising Manager" January 15, 2025 4.0 Overall it's been good, but I think there are small bugs here and there that always makes me question the accuracy and it requires more handholding than I would like. Pros I like the Manager mobile application. This is much improved from the first version. Setting up vehicles and managing them is straight forward and easy to understand. Managing vehicle maintenance is easy as well. We have regular meetings with \[sensitive content hidden\] that is really beneficial for us to provide feedback and to ask questions. He has been great to work with over the years. When I call support they are always helpful. There was a period of time with the 3G changeouts where the support desk seemed overwhelmed and not available when we needed them for installation issues, but those issues seem to be over. Cons Billing. We seem to go in cycles where that can't get either the rate correct or the number of vehicles or both. Resolution of the matter can take months and months to resolve. I would like to see a list of the modems or the unit numbers included in the invoices and not just a total number. It makes it difficult to figure out the issue. When GPS insight finds a bug I would like to see communication to the customer on what it is, what is being done to address it and when it will be fixed. Also, when changes are made that impact the customer, we should receive communication about that. Waiting for us to find out is not the best method. An example of this would be the non-reporting performance report selections seemed to change from OR functions to AND functions in the selection. Another is sometime the vehicle maintenance doesn't work correctly when a oil change is completed and the help desk had to fix it by changing the date on when it was performed by one day. I also seem times when the vehicle is only reporting periodically while driving, I see many miles of gaps in the data. The answer from the service desk is to always push the latest firmware. Why do we continue to have this issue and why can't we proactively have updated firmware pushed to the device. It makes me question the data for all devices and not just the one I happen to dig into and notice the issue. Usually I notice it when I'm doing a history on the vehicle driving. Review Source Response from GPS Insight January 21, 2025 Thanks for the honest review, Doug! We're constantly working at making things more efficient and easier for us customers to do business with theirs. We hope to address and fix your issue in 2025! Thanks again for the detailed response! MH Makaiya H. Construction Admin, Fleet Manager Construction Used the software for: 6-12 months ### "Great Customer Service, Great Products, Decent Website." January 23, 2025 4.0 I have had a really great time using this app and the team has been amazing! Pros The ability to see what my technicians are doing, and the alerts to help me teach them what is expected of them. the weekly reports have helped our scores quite a bit, as we are able to show our techs. it became a competition! Cons The inability to view a spreadsheet/ page of every technician and their weekly scores. i get a lot of questions about them, but have to go to the tech's page to view. i can only see top and bottom three - no in-between - without going to every tech independently. Review Source Response from GPS Insight January 27, 2025 Thanks so much for your review, Makaiya! We're happy your team is having a good time with our Driver Scorecards! KS Katherin S. Admin. Assistant Construction Used the software for: 6-12 months ### "GPS Insight review" November 26, 2024 5.0 Pros Accurate information, easy to use portal, customer service is great! Cons I can't think of anything we're not satisfied with. Switched from [Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/) Teletrac Navman was bought out by GPS Insight. Review Source Response from GPS Insight December 1, 2024 Thanks so much for leaving your review, Katherin! CG Chris G. GM Construction Used the software for: 1-2 years ### "General Manager" December 2, 2024 5.0 Easy to use understand and the team behind the product Pros Easy to use, reliable and real time management Cons there is not anything to dislike about the product Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Cost of the units per vehicle that's why Review Source Response from GPS Insight December 9, 2024 Thank you for leaving a review, Chris! RZ Richard Z. Project Coordinator Construction Used the software for: 2+ years ### "ups and downs" December 16, 2024 4.0 having trouble with new maintenance dash board. like old way of updating my fleet vehicles. Pros email updates for maintenance on fleet vehicles. Cons process on replacing unit that are defective and slow shipping process. Review Source Response from GPS Insight December 17, 2024 Thanks for the honest review, Richard! If there is anything our team can help you with, please reach out to me at mark.anderson@gpsinsight.com. Thanks again! LM Lori M. Accounting Clerk Construction Used the software for: 1-2 years ### "GPS review" December 2, 2024 5.0 Pros I like the ease of use of website and reps are timely and helpful. Cons There seems to be a lot of accounting issues such as billing. Review Source Response from GPS Insight December 9, 2024 Thanks for leaving a review, Lori! jB jaime B. DOT Fleet Manager Oil & Energy Used the software for: 2+ years ### "Mustang Extreme Review" November 13, 2023 5.0 Pros The system is very user friendly. The reports and alerts make my job much easier. Cons The new ELD system is not as good as the old one. From an admin side the system is hard to use. It is not user friendly. It is missing a lot of things that i used daily with the old system. The fact that GPS Insight and the ELD system are not linked with the ability to alert me with driver hours and emails for issues found during a pretrip is an issue. The drivers do not have a web portal that they can use for on duty not driving hours or to make sure that the system has logged them out correctly. i have had drivers not get logged out correctly and have been stuck in on duty not driving for an entire night. They have come in the next morning and logged out and called me to correct the issue. the system will only allow me to put them in sleeper berth not off duty. it gives you an error that you cant have the same status back to back. This is technically falsifying a log. The new system is bare bones and needs work Review Source Response from GPS Insight November 15, 2023 Thanks for your review, Jaime! We're consistently working on improving our products and creating better integration between them and external software. Please reach out to your Account Representative with any specific issues and we'll take a closer look together. VR Verified Reviewer Sales Used the software for: 2+ years ### "Excellent functionality and integration. " November 29, 2017 4.0 Easy of access to important data. Pros The ability to integrate with our dispatching software allows for easy access to important data. It helps us better service our customers. Cons The limited devices that are offered has left us wanting more. Additional partnerships with device manufacturers, or expansion of the current manufacturer's line, would be beneficial for companies with trucks that do not need extremely rugged devices, but need a little more than what is offered, Review Source Response from GPS Insight December 4, 2017 Thank you for your feedback! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your business. Always Here to Help, GPS Insight Edward V. HDC Operations Manager Food & Beverages Used the software for: 2+ years ### "A reliable flexible experience." December 4, 2017 5.0 Real time alerts, tracking, and reliable historical data Pros Good visibility and tracking of fleet. Very flexible customization with way points, alerts via SMS/email, etc. Use historical mapping for accident investigations, order delivery verification, etc. Cons Uninstalling and reinstalling the units when we upgraded trucks was a little bit of work but it's a once/7 year process so not that bad. Review Source Response from GPS Insight December 6, 2017 Thank you for your review Edward! We greatly appreciate your business and your feedback. Please don't hesitate to reach out if we can be of any assistance. Always Here to Help, GPS Insight Amos R. LTL Operations Leader - Productivity and Efficiency Transportation/Trucking/Railroad Used the software for: 1-2 years ### "GPS Insight has been a very good company to work with. " December 4, 2017 5.0 Resource location and management. Pros Provides a high level of visibility to resources, ease of use within the portal and provides a very clear and understandable means of resource management. Cons There isn't anything in specific that can be pointed out at this time. GPSI has been very responsive to any suggestions or changes that have been pointed out to make the portal and it's equipment easy and responsive to use. Review Source Response from GPS Insight December 6, 2017 Thank you for your feedback Amos! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. Always here to help, GPS Insight TJ Tami J. Billing Specialist Mechanical or Industrial Engineering Used the software for: 2+ years ### "GPS Insight - Making Us Look Good to our Customers" February 26, 2019 5.0 We are able to be efficient with getting the right tech to the right emergency when they arise during our days of business, saving money and customer frustration. We are able to use reports to prove when a tech has been on a location and how much time so should a customer question the amount of time being charged to them for service, we have proof, accomplishing our ability to receive full payment for time spent. We are also able to compare driving complaints to who is where and when to help techs recognize where courtesy might be a better option.... Pros We have a huge fleet of vehicles and service a large area of Colorado. We have our customer locations set up within the information of this system, and by having current, up to the moment abilities to know where a tech is compared to where an urgent issue has come up for one of our valued customers is priceless for us. We are able to deliver a level of customer service that our customers appreciate greatly! Cons I don't necessary believe this to be a software issue, but besides us not being allowed to use your service without having to pay - also not a software issue by the way - I'd say that when a vehicle stops working in the system it can be a frustration. The only contributing factors to that issue arising though is low battery on the vehicle, or wiring coming loose....again...not a software issue. Review Source Response from GPS Insight March 5, 2019 Tami, Thank you for your review! We appreciate your business and your feedback. Always here to help, GPS Insight SH Shane H. Field Tech Supervisor Telecommunications Used the software for: 2+ years ### "The Best" February 22, 2019 5.0 This is a excellent software to assit in managing employees to meet necessary appointments. It has been very useful to locate other employees close to work area when extra help or equipment is needed off other trucks. Pros I love the ability to use your software as a app on my phone as well as on my office computer. Cons I would personally like to see the app alittle more user friendly. It's great but I do believe it could use alittle more attention. I have called into support and was able to get the answers.I needed in a quick time without being stuck on hold for long periods of time Review Source Response from GPS Insight February 26, 2019 Shane, Thank you for your review! We appreciate your business and your feedback. Always here to help, GPS Insight KM Krista M. Operations Manager Construction Used the software for: 2+ years ### "We have loved our entire experience with GPS insight!" December 8, 2017 5.0 GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in the field to find out where they are as well as track our time for our customers during jobs. It allows us to monitor proper vehicle maintenance schedules as well which saves money on potential maintenance issues. Pros The customer service has been great. The overall software is simple to use both on desktop and in the app. The price is beyond compare. The software integrates with our fuel cards making it simple to keep track of our overall gasoline expenses. It is fast, reliable, alerts make it possible to monitor our fleet with precision. I can quickly monitor all aspects of our fleet including maintenance scheduling. Review Source Response from GPS Insight December 12, 2017 Hi Krista - thank you for taking the time for share your feedback. We are glad to hear you love our products! Always here to help, GPS Insight HI Herman I. Transportation Supervisor Food & Beverages Used the software for: 2+ years ### "The best fleet tracking system I ever used." May 11, 2017 5.0 I can track all my drivers every second of the day! Pros The best feature is creating geofences. Instant alerts are sent right away to my smartphone. Also alerts are sent for vehicle speeding, idling, and posted speed traffic violations. You can also check the odometer for each vehicle through the website. Cons Sometimes the screen will log out after inactivity. Once or twice the network will not work for a few hours. There is a few seconds delay while vehicles are moving but you have to upgrade the plan for real time monitoring. Some reports take a long time to generate based on how much activity has happened over the past few weeks. Review Source Response from GPS Insight May 12, 2017 Thank you for the feedback Herman! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight TM Tom M. IT Director Retail Used the software for: 2+ years ### "GPS Insight helped alot!" February 15, 2019 5.0 Everything from the equipment setup to the support and follow up by the sales staff was perfect. Pros Zone setup allows our POS system to mark orders as delivered when the truck returns automatically Truck maintenance and mileage may be tracked by the office without having to chase down a truck to get a mileage report. Messaging direct to the GPS unit on the dashboard. Cons Somewhat cumbersome to set up, but once you are learning it things flow fast. Review Source Response from GPS Insight March 18, 2019 Tom, Thank you for your review! We appreciate your business. Always here to help , GPS Insight BV BJ V. Office Used the software for: 2+ years ### "Great" April 24, 2018 4.0 Pros We can keep track of all of drivers, we have about 20 or so, so this comes in handy quite often. It will also track when the vehicle needs maintenance and will send alerts to me whenever there is something wrong with the vehicle. Cons More often than I would like, the trackers come undone and I have to call the drivers to unplug and plug it back in. We wanted it to be unknown but was not possible with the large plug in they use. Review Source Response from GPS Insight May 29, 2018 Thank you for your review BJ! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. Please give our support team call to remediate your device issue - that is an easy fix! Toll-Free 855-231-5567 (Press 2) Always here to help, GPS Insight CL Charles L. Fleet Supervisor Construction Used the software for: 2+ years ### "very good product " December 4, 2017 5.0 We recieved the ability to track out truck and other assets on a real time basis. Pros I think what i like the most about the software would have to be the mapping that is provided. it is very easy to follow where your truck are at any given time. I also use the IFTA reporting features quarterly to keep track of the miles driven in each state. Cons what i like least about the software would have to be the process you must take in order to add/change a truck to the system. Review Source Response from GPS Insight December 6, 2017 Thank you for your review Charles! We greatly appreciate your business and your feedback. Our Support and Account Management teams are always available to help with truck adds if you ever need the support. 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