--- title: "GPS Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GPS Insight the right Pool Service solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/reviews/" page_type: "reviews" language: "en" --- GPS Insight 4.5 (244) [View alternatives](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of GPS Insight Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews SW Stuart W Fleet MangerEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “I would have to say the best thing is that their reporting is easy to read. And there are many ways to see the reports“ March 19, 2026 SW Suzie W HRHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “The system could be a bit difficult to navigate at times, especially when trying to locate certain reports or features.“ March 9, 2026 JB Jen B Fleet Manager and General ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “I like many features like the mileage tracking, the diagnostics area“ December 5, 2024 DG Doug G Supervising ManagerUtilities, 501 - 1,000 employeesUsed the software for: More than 2 years. “The answer from the service desk is to always push the latest firmware. Why do we continue to have this issue and why can't we proactively have updated firmware pushed to the device.“ January 15, 2025 MT Melene T Administrative AssistantCivil Engineering, 201 - 500 employeesUsed the software for: 6-12 months. “We were able to set up an onboarding training to introduce the product to our managers, directors and inspectors with no issues.“ December 9, 2024 jb jaime b DOT Fleet ManagerOil & Energy, 201 - 500 employeesUsed the software for: More than 2 years. “The drivers do not have a web portal that they can use for on duty not driving hours or to make sure that the system has logged them out correctly. “ November 13, 2023 TS Thomas Stephens S PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Excellent, I'm happy with my interactions with them and with the products, so I'm staying a loyal customer“ April 20, 2026 LM Lori M Accounting ClerkConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “There seems to be a lot of accounting issues such as billing.“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick T. Initial and secure specialist Construction Used the software for: Less than 6 months ### "For every insight, there's GPS Insight " February 19, 2023 5.0 GPS Insight overall has been a helpful experience, opening up different options for the company to move forward. Pros Integrating GPS Insight into the company has positively impacted us, allowing us to have a better control of time management, fuel, and to be part of economic growth. Cons At time GPS Insight is in accurate with location, and times spent at customer location Review Source JB Jen B. Fleet Manager and General Manager Construction Used the software for: 1-2 years ### "Helps keep our eye on our assets!" December 5, 2024 4.0 Great. We have several people using this tool and we are able to divide it into small groups so only certain people have visibility to certain things! Works great! Pros I do love the GPS insight website. I like many features like the mileage tracking, the diagnostics area Cons the reporting is not as easy as the previous program we were using, Rhino Switched from [Rhino Fleet Tracking](https://www.capterra.com/p/155721/Rhino-Fleet-Tracking/) because this was the product you were developing and Rhino was being eliminated Review Source Response from GPS Insight December 12, 2024 Thanks so much for the positive review, Jen! We're thrilled to hear that things have been going well since the transition! WV Will V. Owner Sporting Goods Used the software for: 2+ years ### "GPS Insights needs to go out of business" November 17, 2024 1.0 Consistently overcharges our business with zero solutions. Good luck reaching someone in their accounting department. Pros Canceling my service. The billing issues occur so frequently it’s impossible to believe they aren’t doing it on purpose. Cons Incorrectly billed, refunds not processed, lack of customer service. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing GPS Insight More coverage and vehicle operation dsta Review Source Response from GPS Insight November 28, 2024 Hello Will, Please reach out to me at mark.anderson@gpsinsight.com so that I can get you a resolution to your problem. I apologize that you have been having issues with our product. Thank you for taking the time to leave a review. SW Suzie W. HR Hospital & Health Care Used the software for: 2+ years ### "Efficient and Useful GPS Tracking System" March 9, 2026 5.0 Overall, my experience with GPS Insight has been positive. It provides useful tracking and reporting tools that help improve oversight and efficiency. Pros The real time tracking and reporting features. It made it easy to monitor vehicle locations, review routes, and improve overall efficiency. Cons The system could be a bit difficult to navigate at times, especially when trying to locate certain reports or features. Review Source Response from GPS Insight March 16, 2026 Thank you so much for the review, Suzie! We're happy to hear that your team can easily monitor locations and routes while taking advantage of the tools and reports inside of the portal! JB Jason B. Operations Manager Building Materials Used the software for: 1-2 years ### "GPS Insight makes it easy!" March 13, 2026 5.0 Overall experience with GPS Insight has been very good. Bugs and other issues are fixed quickly. The system makes it simple to track our vehicles. Pros The products work well for our ELD and Transportation needs. Keeping track of HOS is simple. Navigating the dashboard is effortless. Cons I have no complaints. Communication with Tech Support and Installers is a breeze. Setting up our installs was hassle free. Review Source Response from GPS Insight March 17, 2026 Wonderful to hear, Jason! Glad the ELD/HoS tracking has been working like a charm! We're lucky to have amazing customers like you who take the time to give us honest feedback, thank you! CR Charleen R. Manager Utilities Used the software for: Less than 6 months ### "I recommend GPS Insight " January 27, 2026 5.0 One phone call to order. set up a monthly payment plan fit to my business needs. Quick to mail the product to me. Pros The Customer Support is great. You get to talk to a human that speaks clear English. The web page that you log into for data is very user friendly. Cons It was pretty hard to get someone to install my device. My board wanted the device hard wired so that my employees could not unplug the device. My 2025 Truck did not have the correct cables to install from the GM Manufacturer, but we were able to order them and get my device up and running. Review Source Response from GPS Insight February 9, 2026 Thanks so much for sharing your story, Charleen! We're happy to hear you're satisfied with our products, services, and support! DG Doug G. Supervising Manager Utilities Used the software for: 2+ years ### "Telecom Supervising Manager" January 15, 2025 4.0 Overall it's been good, but I think there are small bugs here and there that always makes me question the accuracy and it requires more handholding than I would like. Pros I like the Manager mobile application. This is much improved from the first version. Setting up vehicles and managing them is straight forward and easy to understand. Managing vehicle maintenance is easy as well. We have regular meetings with \[sensitive content hidden\] that is really beneficial for us to provide feedback and to ask questions. He has been great to work with over the years. When I call support they are always helpful. There was a period of time with the 3G changeouts where the support desk seemed overwhelmed and not available when we needed them for installation issues, but those issues seem to be over. Cons Billing. We seem to go in cycles where that can't get either the rate correct or the number of vehicles or both. Resolution of the matter can take months and months to resolve. I would like to see a list of the modems or the unit numbers included in the invoices and not just a total number. It makes it difficult to figure out the issue. When GPS insight finds a bug I would like to see communication to the customer on what it is, what is being done to address it and when it will be fixed. Also, when changes are made that impact the customer, we should receive communication about that. Waiting for us to find out is not the best method. An example of this would be the non-reporting performance report selections seemed to change from OR functions to AND functions in the selection. Another is sometime the vehicle maintenance doesn't work correctly when a oil change is completed and the help desk had to fix it by changing the date on when it was performed by one day. I also seem times when the vehicle is only reporting periodically while driving, I see many miles of gaps in the data. The answer from the service desk is to always push the latest firmware. Why do we continue to have this issue and why can't we proactively have updated firmware pushed to the device. It makes me question the data for all devices and not just the one I happen to dig into and notice the issue. Usually I notice it when I'm doing a history on the vehicle driving. Review Source Response from GPS Insight January 21, 2025 Thanks for the honest review, Doug! We're constantly working at making things more efficient and easier for us customers to do business with theirs. We hope to address and fix your issue in 2025! Thanks again for the detailed response! MH Makaiya H. Construction Admin, Fleet Manager Construction Used the software for: 6-12 months ### "Great Customer Service, Great Products, Decent Website." January 23, 2025 4.0 I have had a really great time using this app and the team has been amazing! Pros The ability to see what my technicians are doing, and the alerts to help me teach them what is expected of them. the weekly reports have helped our scores quite a bit, as we are able to show our techs. it became a competition! Cons The inability to view a spreadsheet/ page of every technician and their weekly scores. i get a lot of questions about them, but have to go to the tech's page to view. i can only see top and bottom three - no in-between - without going to every tech independently. Review Source Response from GPS Insight January 27, 2025 Thanks so much for your review, Makaiya! We're happy your team is having a good time with our Driver Scorecards! KL Kade L. General Manager Construction Used the software for: 1-2 years ### "Gives you what you ask for" May 18, 2025 4.0 Pros Provided everything we wanted and needed. Tracks milage and location with reliability Cons I wish that there was a better API integration than what's existing. The integration with ServiceTitan was not ideal. Review Source Response from GPS Insight May 30, 2025 Thanks so much for the review, Kade! We're always working on improving our integrations but we do have our FSM platform, ServiceBridge, which integrates flawlessly with GPS Insight! Let us know if you'd like to check it out! KB Keith B. Manager of IT and Metering Utilities Used the software for: 2+ years ### "Satisfied Customer - reliable products" December 2, 2024 5.0 We have been a GPS Insight customer for 5 years with no complaints. Any support issues we've had were promptly replied to and resolved, most of which were updating to new vehicles, etc. Pros It fully integrates with our GIS system via the MultiSpeak Interface and have very little downtime. Cons We do not have any dislikes at this time. Switched from [FleetLocate](https://www.capterra.com/p/168118/FleetLocate/) Availability of the Multispeak Interface. Review Source Response from GPS Insight December 9, 2024 Great review, Keith! We're glad to hear that your company has been enjoying GPS Insight! CG Chris G. GM Construction Used the software for: 1-2 years ### "General Manager" December 2, 2024 5.0 Easy to use understand and the team behind the product Pros Easy to use, reliable and real time management Cons there is not anything to dislike about the product Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Cost of the units per vehicle that's why Review Source Response from GPS Insight December 9, 2024 Thank you for leaving a review, Chris! RZ Richard Z. Project Coordinator Construction Used the software for: 2+ years ### "ups and downs" December 16, 2024 4.0 having trouble with new maintenance dash board. like old way of updating my fleet vehicles. Pros email updates for maintenance on fleet vehicles. Cons process on replacing unit that are defective and slow shipping process. Review Source Response from GPS Insight December 17, 2024 Thanks for the honest review, Richard! If there is anything our team can help you with, please reach out to me at mark.anderson@gpsinsight.com. Thanks again! DL Debra L. Office Manager Construction Used the software for: Less than 6 months ### "Bach Asphalt GPS Insight Review" December 2, 2024 5.0 We are very happy with GPS Insight. It gives us what we need. Pros Once I learned where everything was it was very easy to use. Cons I have to click into each driver to see what road they are on. My other one showed it under their name without having to click on the driver. Review Source Response from GPS Insight December 9, 2024 Awesome to hear, Debra! Thank you so much for being our customer and sharing your story! JV Javier V. Owner Retail Used the software for: Less than 6 months ### "Pinch A Penny Review" December 2, 2024 5.0 its been great and customer service is great too Pros Very easy to use and understand all data Cons really nothing we dislike about the product Review Source Response from GPS Insight December 9, 2024 Thanks so much for the amazing review, Javier! GH Gregory H. President Construction Used the software for: Less than 6 months ### "Track Company Vehicle" December 2, 2024 5.0 works as expected so far, the vehicle was parked shortly after installing Pros ease of use, Cons Cannot suspend service while vehicle is not in use for extended period Review Source Response from GPS Insight December 9, 2024 Thanks so much, Gregory! We appreciate you sharing your story. VR Verified Reviewer Employee Engagement Manager Building Materials Used the software for: 2+ years ### "Never had a doubt if we selected the right product." November 29, 2017 5.0 Helping us manage our fleet and also helps us better route our routes to make sure the drivers are taking the best routes possible. Pros Easy to use and always looking at ways to improve their product. Like many of the customizable features you can set up to make it the way that you would like. Cons Updating of GPS software to keep up with new roads. Sometimes customer service can lag on getting back to you but this does not happen that often. Review Source Response from GPS Insight November 29, 2017 Thank you for your review! We greatly appreciate your business and your feedback. Our Support team is always available to help with technical issues if you need it. Always Here to Help, GPS Insight DJ Dean J. Grounds manager Higher Education Used the software for: 2+ years ### "Excellent full service product!" November 9, 2023 5.0 Pros Getting really accurate data info, like speed, idle time, start, stop, maps, history just about everything you can think of, including vehicle maintenance. Cons Can be a little difficult to use the reports section Review Source Response from GPS Insight November 10, 2023 That's amazing to hear, Dean! Thanks for taking the time to let us know how much you enjoy our hardware and software! We're actively working on reporting features, keep your eyes open for upgrades. VR Verified Reviewer Communication Manager Construction Used the software for: 2+ years ### "GPS Insight" February 15, 2019 5.0 Overall we are happy with the experience that we have had with GPS Insight. As we grow, so too do the options they offer. Pros Easy to use with several reports for tracking. They offer different options for each business, making it unique for your business and what best meets the company needs. Up to date information helps with productivity and tracking. Cons The mobile app with sometimes glitch and not load a current map. Review Source CJ Casey J. Office Manager Building Materials Used the software for: 2+ years ### "Great!" March 7, 2018 5.0 Pros It does everything. We can track our trucks in current time, print out their stops and idles from the day before, schedule reminders for maintenance, and much more. Cons Some of the trackers that they send just plug right into a slot beneath the dash, which is great, except that they very easily get knocked loose or knocked out completely and we have to call the drivers and have them plug them back in. Review Source Response from GPS Insight March 8, 2018 Hi Casey - Thank you for your feedback! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We recommend using the included OBD bypass cable to help prevent accidental device removal, that should help. Always here to help, GPS Insight KE Kevin E. Fleet Manager Industrial Automation Used the software for: 2+ years ### "Great software......and an incredible support team !Kudos to Al and his staff !" January 17, 2018 4.0 Your product has assisted our company on many levels including : reducing speeding , theft of our company vehicles , and reducing our at fault accidents by 10% over last year . Pros I like the fact that it is user friendly and that you can customize the vehicle reports .The data that I receive has been beneficial is assisting our company in reducing vehicle speeding occurences and accidents . Cons The only con for me is that sometimes the speeding violations are off due to drift .The vehicle mileage can sometimes be off as much as 2000 miles . I usually update or adjust the vehicle mileage when imputing the vehicle maintenance. Review Source Response from GPS Insight January 26, 2018 Thank you for your feedback Kevin! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We always love to hear that we are able to help make a difference and help reduce accidents! Always here to help, GPS Insight LL Liz L. Office Manager Used the software for: 2+ years ### "I am still learning this system. Fairly new to the county" December 5, 2017 5.0 Once I learn it in detail I do feel that it will expedite my work. I have only been with the company for 1 year and I have just recently been able to spend some time using the software. Even though I was able to update new employees on my own, I feel that I could use some more help with the learning. Pros It is easy to use and learn. This may be silly but I do like the fact that anytime I have to go back and find a route I can adjust the speed. I find that to be very helpful especially when I'm not able to spend a lot of time doing the research. Anytime we have called in for assistance everyone is very helpful. I was tickled that I figured out how to update new employees on my own. Review Source Response from GPS Insight December 6, 2017 Thanks for the great review Liz! We appreciate your business and are happy to hear you are having such a positive experience with our solutions. Always here to help, GPS Insight VR Verified Reviewer Senior Account Manager Wholesale Used the software for: 2+ years ### "GPS Insight is very helpful in allowing us to provide excellent details regarding their deliveries." December 4, 2017 5.0 We can track our driver in semi-real time which allows us to communicate to other customers along the route on the status of their deliveries. Pros It's easy to use, navigate and is very intuitive if I ever want to use a feature i haven't used before. Cons Sometimes it will hourglass when readying a report or mapping function, but this is more an exception than a consistent problem. Review Source Response from GPS Insight December 5, 2017 Thank you for your feedback! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your business. Always Here to Help, GPS Insight AG Aurea G. Service Dispather Mechanical or Industrial Engineering Used the software for: 2+ years ### "Service Dispatcher" March 1, 2019 4.0 GPS is a great tool for any company especially for service companies and it is very accurate when you have to dispute time or mileage . Pros I really like to know where the tech r so if there is any emergencies on jobs we know and also great for disputes with customers regarding hours on job . Cons The software is easy to delegate thru so no issues with the software , now the new devise tend to stop working and we have to be resetting them . Review Source Response from GPS Insight March 6, 2019 Aurea, Thank you for your review! We appreciate your business and your feedback . Always here to help, GPS Insight KD KIM D. Office Manager Consumer Services Used the software for: 2+ years ### "GPS Insight Review" March 3, 2020 5.0 We have been using GPS Insight for over 10 years and their customer service is great. They have replaced a couple of the older trackers for us. We have been very happy with this company! Pros We know where are technicians are at, at all times. We can click on a location and see a street view. I also love how it tracks maintenance on vehicles such as when the next oil change is due. Cons I haven't really come across anything we don't like. Perhaps there are more features that we don't use for what we use this for. Review Source SC Silvestre C. Dispatch Events Services Used the software for: 2+ years ### "Reliable helpful easy to use and understand " May 18, 2017 5.0 Helps keep track of vehicles on order to make sure we arrive on time to costumers. It helps with reports when we do audits on route. Pros It shows and updates in speed of our vehicles. Alerts when speeding good report data detailed easy to read also has a map trail that's easy to under stand and has street view very helpful Cons It does not follow vehicles live you have to wait for system to update sometimes it gets a little confusing but makes up with reports Review Source Response from GPS Insight May 18, 2017 Thanks for the great review Silvestre! We appreciate working with you and want to be sure you always have an exceptional experience with us. Unfortunately, following vehicles 100% live is a limitation for all GPS tracking companies. Always Here to Help, GPS Insight Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.