--- title: "GPS Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GPS Insight the right Pool Service solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- GPS Insight 4.5 (245) [View alternatives](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of GPS Insight Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews BB BRADLEY B gmAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “this product has great features and covers lots that we use.“ September 7, 2026 SW Suzie W HRHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “The system could be a bit difficult to navigate at times, especially when trying to locate certain reports or features.“ March 9, 2026 JB Jen B Fleet Manager and General ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “I like many features like the mileage tracking, the diagnostics area“ December 5, 2024 DG Doug G Supervising ManagerUtilities, 501 - 1,000 employeesUsed the software for: More than 2 years. “The answer from the service desk is to always push the latest firmware. Why do we continue to have this issue and why can't we proactively have updated firmware pushed to the device.“ January 15, 2025 MT Melene T Administrative AssistantCivil Engineering, 201 - 500 employeesUsed the software for: 6-12 months. “We were able to set up an onboarding training to introduce the product to our managers, directors and inspectors with no issues.“ December 9, 2024 jb jaime b DOT Fleet ManagerOil & Energy, 201 - 500 employeesUsed the software for: More than 2 years. “The drivers do not have a web portal that they can use for on duty not driving hours or to make sure that the system has logged them out correctly. “ November 13, 2023 JK Josiah K Owner CEOConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “My carrier Acuity works with 2 other providers and I would get a 15% discount on insurance! “ November 26, 2024 LM Lori M Accounting ClerkConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “There seems to be a lot of accounting issues such as billing.“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 245 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer gm Used the software for: 3-5 years ### "good program" September 9, 2026 4.0 overall its a great program and covers all of our needs. some funtions are hard or confusing. some reports dont work Pros this product has great features and covers lots that we use. its nice to have multiple options in one place Cons some of the features are not user friendly, you can tell a tech wrote the programs. cookies are always stoping the program Review Source R Reviewer Electrical and EMS Manager Used the software for: 1-3 years ### "Good service" July 9, 2026 5.0 Great. Friendly customer service. Great when managing fleet and planing routes. Accurate locations for my fleet. Pros Tracking relaibility, great customer service. Were able to work through my issues when not able to get tracker online. Cons What I like the least is that we have to pay for the tracker eve when we are not using them. I would think we should not be charge until the trackers are online. Review Source R Reviewer President Used the software for: 3-5 years ### "Wonderful company to do business with" April 22, 2026 5.0 Excellent, I'm happy with my interactions with them and with the products, so I'm staying a loyal customer Pros They have great customer service. My company lost two GPS devices, but GPS Insight was quick and easy to replace my devices. They also help me set them up to replace the old ones. I've only had positive experiences every time I had to reach out to them. Cons Nothing, well I wanted to end the payments for the devices lost, but since I couldn't, the best they offered me was a good enough solution for my business. Review Source Stuart W. Fleet Manger Used the software for: 1-3 years ### "Needs Improvement" March 23, 2026 3.0 Not the best overall. There have been a few people who have helped me, and they were there when I needed them, and that was great. Pros I would have to say the best thing is that their reporting is easy to read. And there are many ways to see the reports Cons The time it takes to get a video when you make a request for one. I have waited as long as 16 hours to get a video back when I need to see what someone is doing. I wish I could get a live view of where my trucks are at Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "GPS Insight makes it easy!" March 17, 2026 5.0 Overall experience with GPS Insight has been very good. Bugs and other issues are fixed quickly. The system makes it simple to track our vehicles. Pros The products work well for our ELD and Transportation needs. Keeping track of HOS is simple. Navigating the dashboard is effortless. Cons I have no complaints. Communication with Tech Support and Installers is a breeze. Setting up our installs was hassle free. Review Source R Reviewer HR Used the software for: 3-5 years ### "Efficient and Useful GPS Tracking System" March 11, 2026 5.0 Overall, my experience with GPS Insight has been positive. It provides useful tracking and reporting tools that help improve oversight and efficiency. Pros The real time tracking and reporting features. It made it easy to monitor vehicle locations, review routes, and improve overall efficiency. Cons The system could be a bit difficult to navigate at times, especially when trying to locate certain reports or features. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "I recommend GPS Insight " February 6, 2026 5.0 One phone call to order. set up a monthly payment plan fit to my business needs. Quick to mail the product to me. Pros The Customer Support is great. You get to talk to a human that speaks clear English. The web page that you log into for data is very user friendly. Cons It was pretty hard to get someone to install my device. My board wanted the device hard wired so that my employees could not unplug the device. My 2025 Truck did not have the correct cables to install from the GM Manufacturer, but we were able to order them and get my device up and running. Review Source R Reviewer Initial and secure specialist Used the software for: Less than 1 year ### "For every insight, there's GPS Insight " February 20, 2023 5.0 GPS Insight overall has been a helpful experience, opening up different options for the company to move forward. Pros Integrating GPS Insight into the company has positively impacted us, allowing us to have a better control of time management, fuel, and to be part of economic growth. Cons At time GPS Insight is in accurate with location, and times spent at customer location Review Source William V. Owner Used the software for: 3-5 years ### "GPS Insights needs to go out of business" November 27, 2024 1.0 Consistently overcharges our business with zero solutions. Good luck reaching someone in their accounting department. Pros Canceling my service. The billing issues occur so frequently it’s impossible to believe they aren’t doing it on purpose. Cons Incorrectly billed, refunds not processed, lack of customer service. Review Source Kade L. General Manager Used the software for: 1-3 years ### "Gives you what you ask for" May 19, 2025 4.0 Pros Provided everything we wanted and needed. Tracks milage and location with reliability Cons I wish that there was a better API integration than what's existing. The integration with ServiceTitan was not ideal. Review Source R Reviewer Supervising Manager Used the software for: 3-5 years ### "Telecom Supervising Manager" January 16, 2025 4.0 Overall it's been good, but I think there are small bugs here and there that always makes me question the accuracy and it requires more handholding than I would like. Pros I like the Manager mobile application. This is much improved from the first version. Setting up vehicles and managing them is straight forward and easy to understand. Managing vehicle maintenance is easy as well. We have regular meetings with \[sensitive content hidden\] that is really beneficial for us to provide feedback and to ask questions. He has been great to work with over the years. When I call support they are always helpful. There was a period of time with the 3G changeouts where the support desk seemed overwhelmed and not available when we needed them for installation issues, but those issues seem to be over. Cons Billing. We seem to go in cycles where that can't get either the rate correct or the number of vehicles or both. Resolution of the matter can take months and months to resolve. I would like to see a list of the modems or the unit numbers included in the invoices and not just a total number. It makes it difficult to figure out the issue. When GPS insight finds a bug I would like to see communication to the customer on what it is, what is being done to address it and when it will be fixed. Also, when changes are made that impact the customer, we should receive communication about that. Waiting for us to find out is not the best method. An example of this would be the non-reporting performance report selections seemed to change from OR functions to AND functions in the selection. Another is sometime the vehicle maintenance doesn't work correctly when a oil change is completed and the help desk had to fix it by changing the date on when it was performed by one day. I also seem times when the vehicle is only reporting periodically while driving, I see many miles of gaps in the data. The answer from the service desk is to always push the latest firmware. Why do we continue to have this issue and why can't we proactively have updated firmware pushed to the device. It makes me question the data for all devices and not just the one I happen to dig into and notice the issue. Usually I notice it when I'm doing a history on the vehicle driving. Review Source R Reviewer Construction Admin, Fleet Manager Used the software for: Less than 1 year ### "Great Customer Service, Great Products, Decent Website." January 27, 2025 4.0 I have had a really great time using this app and the team has been amazing! Pros The ability to see what my technicians are doing, and the alerts to help me teach them what is expected of them. the weekly reports have helped our scores quite a bit, as we are able to show our techs. it became a competition! Cons The inability to view a spreadsheet/ page of every technician and their weekly scores. i get a lot of questions about them, but have to go to the tech's page to view. i can only see top and bottom three - no in-between - without going to every tech independently. Review Source R Reviewer Logistics Manager Used the software for: Less than 1 year ### "Yes, to GPS" April 15, 2025 4.0 Overall, this system is great. Very easy to use and it can really help your company grow. Pros GPS Insight is very easy to use. When we first began using it, I did have to reach out to customer service for some help and they were so well versed on the ins and outs of this system. Cons Depending on location, the live updates seem to stall sometimes but it normally clears up after a minute or so. Review Source R Reviewer Admin. Assistant Used the software for: Less than 1 year ### "GPS Insight review" November 29, 2024 5.0 Pros Accurate information, easy to use portal, customer service is great! Cons I can't think of anything we're not satisfied with. Review Source R Reviewer GM Used the software for: 1-3 years ### "General Manager" December 9, 2024 5.0 Easy to use understand and the team behind the product Pros Easy to use, reliable and real time management Cons there is not anything to dislike about the product Review Source SJ Steven J. Operations Used the software for: 1-3 years ### "Great product, excellent support" December 6, 2024 5.0 Implemented several years ago. Very good product, and received immediate and effective support when needed. Pros Solid product that is full of features. Excellent support. Cons There is nothing I can think of that I dislike (or like least). Review Source R Reviewer Accounting Clerk Used the software for: 1-3 years ### "GPS review" December 9, 2024 5.0 Pros I like the ease of use of website and reps are timely and helpful. Cons There seems to be a lot of accounting issues such as billing. Review Source R Reviewer DOT Fleet Manager Used the software for: 3-5 years ### "Mustang Extreme Review" November 15, 2023 5.0 Pros The system is very user friendly. The reports and alerts make my job much easier. Cons The new ELD system is not as good as the old one. From an admin side the system is hard to use. It is not user friendly. It is missing a lot of things that i used daily with the old system. The fact that GPS Insight and the ELD system are not linked with the ability to alert me with driver hours and emails for issues found during a pretrip is an issue. The drivers do not have a web portal that they can use for on duty not driving hours or to make sure that the system has logged them out correctly. i have had drivers not get logged out correctly and have been stuck in on duty not driving for an entire night. They have come in the next morning and logged out and called me to correct the issue. the system will only allow me to put them in sleeper berth not off duty. it gives you an error that you cant have the same status back to back. This is technically falsifying a log. The new system is bare bones and needs work Review Source VR Verified Reviewer Sales Used the software for: 3-5 years ### "Excellent functionality and integration. " November 30, 2017 4.0 Easy of access to important data. Pros The ability to integrate with our dispatching software allows for easy access to important data. It helps us better service our customers. Cons The limited devices that are offered has left us wanting more. Additional partnerships with device manufacturers, or expansion of the current manufacturer's line, would be beneficial for companies with trucks that do not need extremely rugged devices, but need a little more than what is offered, Review Source R Reviewer HDC Operations Manager Used the software for: 3-5 years ### "A reliable flexible experience." December 5, 2017 5.0 Real time alerts, tracking, and reliable historical data Pros Good visibility and tracking of fleet. Very flexible customization with way points, alerts via SMS/email, etc. Use historical mapping for accident investigations, order delivery verification, etc. Cons Uninstalling and reinstalling the units when we upgraded trucks was a little bit of work but it's a once/7 year process so not that bad. Review Source R Reviewer LTL Operations Leader - Productivity and Efficiency Used the software for: 1-3 years ### "GPS Insight has been a very good company to work with. " December 5, 2017 5.0 Resource location and management. Pros Provides a high level of visibility to resources, ease of use within the portal and provides a very clear and understandable means of resource management. Cons There isn't anything in specific that can be pointed out at this time. GPSI has been very responsive to any suggestions or changes that have been pointed out to make the portal and it's equipment easy and responsive to use. Review Source R Reviewer Billing Specialist Used the software for: 3-5 years ### "GPS Insight - Making Us Look Good to our Customers" February 27, 2019 5.0 We are able to be efficient with getting the right tech to the right emergency when they arise during our days of business, saving money and customer frustration. We are able to use reports to prove when a tech has been on a location and how much time so should a customer question the amount of time being charged to them for service, we have proof, accomplishing our ability to receive full payment for time spent. We are also able to compare driving complaints to who is where and when to help techs recognize where courtesy might be a better option.... Pros We have a huge fleet of vehicles and service a large area of Colorado. We have our customer locations set up within the information of this system, and by having current, up to the moment abilities to know where a tech is compared to where an urgent issue has come up for one of our valued customers is priceless for us. We are able to deliver a level of customer service that our customers appreciate greatly! Cons I don't necessary believe this to be a software issue, but besides us not being allowed to use your service without having to pay - also not a software issue by the way - I'd say that when a vehicle stops working in the system it can be a frustration. The only contributing factors to that issue arising though is low battery on the vehicle, or wiring coming loose....again...not a software issue. Review Source R Reviewer Field Tech Supervisor Used the software for: 3-5 years ### "The Best" February 26, 2019 5.0 This is a excellent software to assit in managing employees to meet necessary appointments. It has been very useful to locate other employees close to work area when extra help or equipment is needed off other trucks. Pros I love the ability to use your software as a app on my phone as well as on my office computer. Cons I would personally like to see the app alittle more user friendly. It's great but I do believe it could use alittle more attention. I have called into support and was able to get the answers.I needed in a quick time without being stuck on hold for long periods of time Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "We have loved our entire experience with GPS insight!" December 11, 2017 5.0 GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in the field to find out where they are as well as track our time for our customers during jobs. It allows us to monitor proper vehicle maintenance schedules as well which saves money on potential maintenance issues. Pros The customer service has been great. The overall software is simple to use both on desktop and in the app. The price is beyond compare. The software integrates with our fuel cards making it simple to keep track of our overall gasoline expenses. It is fast, reliable, alerts make it possible to monitor our fleet with precision. I can quickly monitor all aspects of our fleet including maintenance scheduling. Review Source R Reviewer Transportation Supervisor Used the software for: 3-5 years ### "The best fleet tracking system I ever used." May 12, 2017 5.0 I can track all my drivers every second of the day! Pros The best feature is creating geofences. Instant alerts are sent right away to my smartphone. Also alerts are sent for vehicle speeding, idling, and posted speed traffic violations. You can also check the odometer for each vehicle through the website. Cons Sometimes the screen will log out after inactivity. Once or twice the network will not work for a few hours. There is a few seconds delay while vehicles are moving but you have to upgrade the plan for real time monitoring. Some reports take a long time to generate based on how much activity has happened over the past few weeks. 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